Level 7 Diploma in Project Management by fadsfasd

Level 7 Diploma in Project Management

Credits : 120 Duration : 6 months / 9 months

Londan School of International Business www.LSIB.co.uk admissions@lsib.co.uk

About London School of International Busness London School of International Business (LSIB) assasaasas

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Unit Summary Unit title

Managing change in international organisations

EduQual level

Diploma in Project and Quality Management - LEVEL 7(120 credits)

Total Qualification Time (Hours) Unit aim

Essential resources

Delivery and assessment

This unit aims at adapting to change, controlling change, and effecting change. A systematic approach in dealing with change both from the perspective of an organization and the individual It is available from library, database or journal, brochures, case studies, debates,news release, videos, editorials,instruction manuals, internet and intranet,management plans, Vancouver or harvard referencing systems, discussion posts,power point presentations Tutoring and advising should not be rigid and cater to the needs of students. Regular guidance through direct or online will clear the required theoretical knowledge. To guide students work independently or in groups, analyzing and accumulating datas on the subject. Individual and collective research, case studies, simulations, exercises and debates are distinctive and winsome ways of learning about the different types of consensus. Students probably use tutor cum autonomous study that reflect know-how and proficiency. For latest information and materials updations are available at relevant websites and various Medias.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 1: Understand how organisational structures influence performance outcomes in international organisations.

Assessment criteria On completion of this unit, the learner can 1.1 Critically examine a range of international organisational structural designs. 1.2 Explain a range of common, desirable business performance outcomes.

Indicative content

Delivery

Importance of organisational design and structure, types of international organisation structure- international division structure, product division, matrix division and geographic division.

https://hbr.org/2011/02/the-importanceof-organization

learner has to explain the common desirable business performance and its outcomes.

1.3 Recommend international organisational structural Learner can take an designs to achieve desired international organisation of performance outcomes. their choice and recommend a structural designs to achieve desired performance outcomes.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

https://www.slideshare.net/Mandeep Raj/organizationstructureininternatio nalbusiness120409052743phpapp02?next_slides how=1

https://www2.deloitte.com/insights/ us/en/focus/human-capitaltrends/2016/organizational-modelsnetwork-of-teams.html

www.LSIB.co.uk

Learning Outcome 2: Understand theories of and resistance to organisational change

Assessment criteria On completion of this unit, the learner can: 2.1 Analyse a range of theories of organisational change.

Indicative content

Delivery

Evolution, Dialectic, lifecycle and Teleology-development, scenario and metamorphosis models

https://medium.com/@fonso149/theorie s-of-organizational-change-based-on-theprocess-43cc04924289 Organisational Change by Harsh Pathak

2.2 Explore the reasons for resistance to change from the workforce. 2.3 Make recommendations as to how resistance to change can be addressed.

12 common reasons why people resist change in the workplace: Being honest and using real world examples, job loss, lack of trust, poor timing, set challenging, achievable and engaging targets.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

http://catherinescareercorner.com/2011/ 07/26/12-reasons-why-employees-resistchange-in-the-workplace/ https://hbr.org/1969/01/how-to-dealwith-resistance-to-change http://www.forwardfocusinc.com/inspire -leaders/7-strategies-for-overcomingresistance-to-change-in-the-workplace/

www.LSIB.co.uk

Learning Outcome 3: Understand the impact of organisational culture in relation to change in international organisations.

Assessment criteria On completion of this unit, the learner can: 3.1 Examine the theories of organisational culture. 3.2 Explain the methods of change commonly employed within organisations to adapt to change. 3.3 Evaluate the impact of organisational culture on a international organisationâ&#x20AC;&#x2122;s ability to adapt to change.

Indicative content

Edgar Schein model of organization culture, Robert A Cooke, Hofstede Model of Organization Culture etc., Employees into confidence, employees feel safe and secure, highly motivated, adopted to change etc.,

Organisational tools for changing minds, learner can take the challenge of cultural change at organisation of his choice.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

Delivery

http://highered.mheducation.com/sites/07 67430344/student_view0/chapter16/index. html https://www.managementstudyguide.com/ charles-handy-model.htm https://content.wisestep.com/employeesadapt-to-change/

https://www.forbes.com/sites/stevedennin g/2011/07/23/how-do-you-change-anorganizational-culture/#75db1e0439dc

www.LSIB.co.uk

Learning Outcome 4: Understand the impact of individual motivation and work attitudes on employee and organisational performance.

Assessment criteria On completion of this unit, the learner can: 4.1 Critically examine a range of theories of individual motivation and work attitude. 4.2 Explore the conceptual relationship between employee motivation and work attitude and organisational performance. 4.3 Evaluate the impact of employee motivation and work attitude on employee and organisational performance within a given organisation.

Indicative content

Delivery

Need based and processsed based theories of motivation, motivational guidelines, common workplace demotivating factors.

https://saylordotorg.github.io/text_organizationa l-behavior-v1.1/s09-theories-of-motivation.html http://www.educational-businessarticles.com/motivation-theories/ http://courses.washington.edu/inde495/lece.htm

https://pdfs.semanticscholar.org/6750/a250ee41 7f7b685871130e51c4146d28f2f9.pdf Various motivational issues, causes of problems, lack of motivation,

Meaning and concepts of job satisfactiona dn motivation, Organisation and Management perspectives on job satisfaction and motivation

LONDON SCHOOL OF INTERNATIONAL BUSINESS

http://www.nwlink.com/~donclark/performance/ motivation.html

https://www.researchgate.net/publication/2882 17328_Job_satisfaction_and_motivation_Underst anding_its_impact_on_employee_commitment_ and_organisational_performance HBR's 10 Must Reads: On Managing People (Harvard Business Review Must Reads)Paperback â&#x20AC;&#x201C; 7 Feb 2011 by HBR Employee motivation and productivity by Brown, Joyce (Joyce Foor); Ballard, B. J; Cress, Mark; Montana.

www.LSIB.co.uk

List of Learner Resources

Textbooks 

Organisational Change by Harsh Pathak HBR's 10 Must Reads: On Managing People (Harvard Business Review Must Reads)Paperback – 7 Feb 2011 by HBR



Employee motivation and productivity by Brown, Joyce (Joyce Foor); Ballard, B. J; Cress, Mark; Montana.



Journals 

Websites 

https://hbr.org/2011/02/the-importance-of-organization



https://www.slideshare.net/MandeepRaj/organizationstructureininternationalbusiness120409052743phpapp02?next_slideshow=1



https://www2.deloitte.com/insights/us/en/focus/human-capitaltrends/2016/organizational-models-network-of-teams.html



https://medium.com/@fonso149/theories-of-organizational-change-based-on-the-process43cc04924289



http://catherinescareercorner.com/2011/07/26/12-reasons-why-employees-resist-change-in-theworkplace/ https://hbr.org/1969/01/how-to-deal-with-resistance-to-change



http://www.forwardfocusinc.com/inspire-leaders/7-strategies-for-overcoming-resistance-to-changein-the-workplace/

student_view0/chapter16/index.html https://www.managementstudyguide.com/charles-handy-model.htm https://content.wisestep.com/employees-adapt-to-change/



https://www.forbes.com/sites/stevedenning/2011/07/23/how-do-you-change-an-organizationalculture/#75db1e0439dc

  

https://saylordotorg.github.io/text_organizational-behavior-v1.1/s09-theories-of-motivation.html http://www.educational-business-articles.com/motivation-theories/ http://courses.washington.edu/inde495/lece.htm



https://pdfs.semanticscholar.org/6750/a250ee417f7b685871130e51c4146d28f2f9.pdf



http://www.nwlink.com/~donclark/performance/motivation.html

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk



https://www.researchgate.net/publication/288217328_Job_satisfaction_and_motivation_Understan ding_its_impact_on_employee_commitment_and_organisational_performance



Other 

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Unit Summary Unit title

Marketing communications

EduQual level

Diploma in Project and Quality Management- LEVEL 7

Total Qualification Time (Hours) Unit aim

Essential resources

Delivery and assessment

The primary unit aim for this paper is to reach a defined audience to affect its behavior by informing, persuading, and reminding as it acquires new customers for brands by building both traditional and non-traditional marketing channels for awareness and encouraging trial It is available from library, database or journal, brochures, case studies, debates,news release, videos, editorials,instruction manuals, internet and intranet,management plans, Vancouver or harvard referencing systems, discussion posts,power point presentations Tutoring and advising should not be rigid and cater to the needs of students. Regular guidance through direct or online will clear the required theoretical knowledge. To guide students work independently or in groups, analyzing and accumulating datas on the subject. Individual and collective research, case studies, simulations, exercises and debates are distinctive and winsome ways of learning about the different types of consensus. Students probably use tutor cum autonomous study that reflect know-how and proficiency. For latest information and materials updations are available at relevant websites and various Medias.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 1: Understand the impact of the elements of the marketing communications process.

Assessment criteria On completion of this unit, the learner can 1.1 Critically assess the impact of the main elements of the marketing communications process on market behaviour and dynamics 1.2 Explain the marketing communications structure, processes and links between each stage of the process 1.3 Explain the role of the marketing communications plan within an organisationâ&#x20AC;&#x2122;s strategy and culture. 1.4 Critically evaluate how tools of the communications mix can be coordinated effectively.

Indicative content

Delivery

Marketing communication concept, process, elements and integrated marketing communicatios

https://www.ukessays.com/essays/marketing/e lements-of-marketing-communicationsmarketing-essay.php

The seven types of marketing organisation structures, 5 steps in strategic marketing planning process, Voice of the Company, Contribute to Customer Equity, Contribute to Brand Equity, Lead to purchase ETC., Drip elements of marketing communications, The Primary Tools are: advertising, sales promotions, personal selling, direct marketing and public relations; Media: television, radio, press, the Internet etc. the role and characteritics of marketing tools, advertising, sales promotion and public relations.

Marketing communication by Richard J.V. https://www.modernmarketingpartners.com/7types-of-marketing-organization-structures/ http://smallbusiness.chron.com/5stepstrategic-marketing-process-15753.html https://www.smartsheet.com/strategicmarketing-processes-and-planning

Strategic integrated marketing communication by Larry percy Marketing communication: A critical introduction by Richard Varey https://www.slideshare.net/iiminternship101/ what-is-the-role-of-marketing-communication48541925 https://www.ukessays.com/essays/marketing/r ole-of-the-marketing-communication-mixmarketing-essay.php

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 2: Understand the role of the governing bodies in the marketing communications industry.

Assessment criteria On completion of this unit, the learner can: 2.1 Critically compare the main governing bodies, authorities and agencies in the marketing communications industry. 2.2 Examine the importance to marketing communications activities of developing longterm relationships with customers, agencies, and stakeholders. 2.3 Systematically analyse methods of contrasting the key relationships using marketing communications techniques

Indicative content

Chartered Institute of Marketing, the Internet Advertising Bureau and the Direct Marketing, Advertising Standards authority

Learner canm present the marketing communication at particular organisationâ&#x20AC;&#x2122;s market, and bring their SWOT, segmentation, target market, positioning, branding communication mix etc.,

Delivery

http://www.directoryoftheprofessi ons.co.uk/sites-professions-admark.html https://en.wikipedia.org/wiki/Advertisi ng_Standards_Authority_(United_King dom)

https://www.ukessays.com/essays/ma rketing/marketing-communicationadidas-market-marketing-essay.php

Seven common methods of marketing communication, Common marketing objectives and Web-site functions https://courses.lumenlearning.com/w mopenintrobusiness/chapter/promotionintegrated-marketing-communicationimc/

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 3: Understand different perspectives on marketing campaigns.

Assessment criteria On completion of this unit, the learner can: 3.1 Critically evaluate marketing campaigns from legal, moral, ethical and social perspectives. 3.2 Examine the construction of media messages in terms of content, audience, and conduct.

Indicative content

Delivery

ethical marketing with examples, Social responsibility and ethics in marketing, fundamental and specific issues in marketing ethics

https://www.cleverism.com/socialresponsibility-ethics-marketing/

Types of media messages, types of audiences and their conduct, mass media campaign features and effects on behaviour,

stakeholders rights that affects 3.3 Critically evaluate how marketing communication campaigns customer/stakeholder rights are affected by marketing communications Ethical marketing, types of unethical advertising, list of unethical pricing campaigns. practice, what is an ethical code 3.4 Illustrate how moral principles govern marketing ethics in practice.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

https://en.wikipedia.org/wiki/Mark eting_ethics

Ethics in Marketing: International cases and perspectives Hardcover â&#x20AC;&#x201C; Import, 1 Feb 2012 by Patrick E. Murphy, Gene R. Laczniak

http://www.marketingschools.org/types-ofmarketing/ethicalmarketing.html https://www.slideshare.net/claw tin09/marketing-ethics

www.LSIB.co.uk

Learning Outcome 4: Be able to conduct an integrated marketing communications campaign.

Assessment criteria On completion of this unit, the learner can: 4.1 Design a marketing communications campaign. 4.2 Develop a communications strategy and plan for evaluating a service or policy to manage an organisation’s corporate reputation 4.3 Systematically analyse a campaign with reference to financial return and customer value proposition 4.4 Develop a marketing communications audit, setting communications objectives

Indicative content

Delivery

Seven ways to create a successful

https://www.cio.com/article/2377 257/marketing/online-marketing7-ways-to-create-a-successfulintegrated-marketingcampaign.html

integratted marketing campaign. lLearner can aslo design the marketing campaign on her own based on the ways aforesaid. Develop corporate communication strategy and a plan for evaluating a policy to manage on organisaiton’s coporate reputation. Learner can take the company of his chouice and develop such strategy. 5 keys to customer value proposition, 3 critical elements of a killer value proposition, How to conduct a marketing communication audit help your business meet its goals—SWOT analysis, competitor analyis and PESTEL Learner has to conduct a marketing communication audit.

4.5 Conduct a marketing communications audit.

https://www.ukessays.com/disser tation/examples/business/criticalevaluation-of-coca-colascorporate-communicationstrategy.php

https://www.campaignmonitor.co m/blog/emailmarketing/2015/01/valueproposition-email-marketingcampaigns/ https://www.linkedin.com/pulse/ how-conduct-marketingcommunications-audit-juliamcdowell http://www.winmarketing.co.uk/ marketing-strategy/marketingaudit/

https://www.williamswhittle.com/ how-to-conduct-a-marketingcommunications-audit/

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 5: Understand the role of e- marketing communications tools and techniques. Assessment criteria On completion of this unit, the learner can: 5.1 Examine the emerging role of e-marketing communications tools and techniques in the creation of value propositions to diverse and new markets. 5.2 Develop a direct marketing strategy and outline plan. 5.3 Systematically analyse current literature from different marketing perspectives 5.4 Critically evaluate how mobile technology applications encourage innovation

Indicative content

Delivery

Value proposition mapping, its process, eleven digital marketing trends,

https://www.forbes.com/sites/rebeccabagley/2 013/09/04/how-to-develop-a-compelling-valueproposition/#239cf2d72a7a https://www.bwired.com.au/blogs/digital-webstrategy/digital-marketing-trends-2017

learner has to develop a direct marketing strategy and outline the plan. 5 strategies for planning your next direct marketing campaign

E-marketing literature review from business perspective, learner can present a marketing literature review. Innovation and adoption of mobile technology in public organizations. How mobile technologies drive a trillion dollar impact

5.5 Critically evaluate how ebrand image or value influences buyer loyalty and choice.

https://www.slideshare.net/patmcgraw/develo ping-a-successful-direct-marketing-plan8280384 https://www.slideshare.net/patmcgraw/develo ping-a-successful-direct-marketing-plan8280384

https://www.researchgate.net/publication/228 552449_E-MarketingA_literature_Review_from_a_Small_Businesses _perspective http://journals.ama.org/doi/abs/10.1509/jmkg. 64.2.109.17997?code=ammasite&journalCode=jmkg http://www.scielo.br/scielo.php?script=sci_artt ext&pid=S0034-75902011000100007 https://www.bcg.com/publications/2015/telec ommunications-technology-industries-themobile-revolution.aspx

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

List of Learner Resources Textbooks   

Ethics in Marketing: International cases and perspectives Hardcover – Import, 1 Feb 2012 by Patrick E. Murphy, Gene R. Laczniak Marketing communication by Richard J. V. Strategic integrated marketing communication by Larry percy



Journals 

Websites 

http://www.directoryoftheprofessions.co.uk/sites-professions-ad-mark.html



https://en.wikipedia.org/wiki/Advertising_Standards_Authority_(United_Kingdom)



https://www.ukessays.com/essays/marketing/marketing-communication-adidas-market-marketingessay.php



https://courses.lumenlearning.com/wmopen-introbusiness/chapter/promotion-integratedmarketing-communication-imc/



https://www.cleverism.com/social-responsibility-ethics-marketing/



https://en.wikipedia.org/wiki/Marketing_ethics



http://www.marketing-schools.org/types-of-marketing/ethical-marketing.html



https://www.slideshare.net/clawtin09/marketing-ethics



https://www.forbes.com/sites/rebeccabagley/2013/09/04/how-to-develop-a-compelling-valueproposition/#239cf2d72a7a



https://www.bwired.com.au/blogs/digital-web-strategy/digital-marketing-trends-2017



https://www.slideshare.net/patmcgraw/developing-a-successful-direct-marketing-plan-8280384



https://www.slideshare.net/patmcgraw/developing-a-successful-direct-marketing-plan-8280384



https://www.researchgate.net/publication/228552449_E-MarketingA_literature_Review_from_a_Small_Businesses_perspective



http://journals.ama.org/doi/abs/10.1509/jmkg.64.2.109.17997?code=amma-site&journalCode=jmkg



http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-75902011000100007



https://www.bcg.com/publications/2015/telecommunications-technology-industries-the-mobilerevolution.aspx



https://www.cio.com/article/2377257/marketing/online-marketing-7-ways-to-create-a-successful-

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

integrated-marketing-campaign.html 

https://www.ukessays.com/dissertation/examples/business/critical-evaluation-of-coca-colascorporate-communication-strategy.php



https://www.linkedin.com/pulse/20140322041954-45509708-5-keys-to-a-customer-valueproposition



https://www.campaignmonitor.com/blog/email-marketing/2015/01/value-proposition-emailmarketing-campaigns/



https://www.linkedin.com/pulse/how-conduct-marketing-communications-audit-julia-mcdowell



http://www.winmarketing.co.uk/marketing-strategy/marketing-audit/



https://www.williamswhittle.com/how-to-conduct-a-marketing-communications-audit/

Other 

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Unit Summary Unit title EduQual level Total Qualification Time (Hours) Unit aim

Essential resources

Delivery and assessment

Project Development and Implementation for Strategic Managers LEVEL 7 - DIPLOMA IN PROJECT AND QUALITY MANAGEMENT (60 CREDITS)

Project development or management goals focus just on the current product's or program's future success which has often a finite timeline and the strategic managers has to create such goals to help maximize profit and maintain a competitive advantage. It is available from library, database or journal, brochures, case studies, debates,news release, videos, editorials,instruction manuals, internet and intranet,management plans, Vancouver or harvard referencing systems, discussion posts,power point presentations Tutoring and advising should not be rigid and cater to the needs of students. Regular guidance through direct or online will clear the required theoretical knowledge. To guide students work independently or in groups, analyzing and accumulating datas on the subject. Individual and collective research, case studies, simulations, exercises and debates are distinctive and winsome ways of learning about the different types of consensus. Students probably use tutor cum autonomous study that reflect know-how and proficiency. For latest information and materials updations are available at relevant websites and various Medias.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 1: Be able to develop a project specification

Assessment criteria Indicative content On completion of this unit, the learner can 1.1 analyse the factors that contribute to the process of project selection 1.2 develop outline project specifications for the implementation of a new product, service or process 1.3 produce a specification for an agreed project to implement a new product, service or process

Project selection factors, production, marketing, personnel, financial and administrative factors.

The life cycle of products and services, Dev eloping an idea, pricing, creating a project team and managing a development project, 8 step process perfects new product development

Learner can produce specifications for an agreed project to implement a new product, service or process.

Delivery

https://eprints.qut.edu.au/61988/2/Do uglas_Wheeler_Thesis.pdf

http://www.infoentrepreneurs.org/en/ guides/develop-new-products-andservices/ http://www.innovationcoach.com/2013 /05/8-step-process-perfects-productdevelopment/ https://www.pmi.org/learning/library/p roject-management-new-productdevelopment-2391 Project Management: The Managerial Process Paperback by Erik Larson, Clifford Gray. Project management for strategic results by Toivo Mykkannen

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 2: Be able to plan for the launch of a project to implement a new product, service or process

Assessment criteria On completion of this unit, the learner can:

Indicative content

2.1 produce a project plan for an agreed project

10 steps creating a project plan, compnoents of project plan, basic project plan format.

2.2 match appropriate resources to a project

The resource types and duration was converted into a network schedule and Gantt chart.

2.3 cost all resources required for implementing a project 2.4 agree timescales for the management and implementation of a project 2.5 plan an appropriate strategy for the implementation of a project

Triple constraint triangle, cost, time quality and scope.

Delivery

https://www.projecttimes.com/articles/10steps-to-creating-a-project-plan.html https://www.computerweekly.com/feature/Ho w-to-create-a-clear-project-plan

https://www.brighthubpm.com/projectplanning/93605-basic-format-for-aproject-plan/ http://www.angelo.edu/services/project_mana gement/Project_Planning.php http://www.angelo.edu/services/project_mana gement/Project_Planning.php

Time etimates and planning, needs of time to plan, Gantt charts

An implementation Strategy for a project: The critical steps, key implementation principles, implementation approaches and oprions

LONDON SCHOOL OF INTERNATIONAL BUSINESS

https://www.projectsmart.co.uk/projectmanagement-time-estimates-and-planning.php https://www.teamgantt.com/blog/how-toschedule-time-for-project-planning/ https://www.mindtools.com/pages/article/new PPM_03.htm http://www.projectmanagement.ie/blog/animplementation-strategy-for-a-project-thecritical-steps

www.LSIB.co.uk

Learning Outcome 3: Be able to implement a project

Assessment criteria On completion of this unit, the learner can: 3.1 implement a project in accordance with an agreed specification 3.2 develop appropriate measures to monitor and evaluate progress and outcomes 3.3 monitor the implementation of a project

Indicative content

Planned project controlling tools in accordance with agreed specification.

Steps in monitoring and evaluating your project. The importance of monitoring and evaluation,

Project moitoring, importance, Responsibilties for monetaring and evaluation.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

Delivery

http://www.project-managementknowhow.com/project_implementati on.html https://knowhownonprofit.org/howto/how-to-plan-the-monitoring-andevaluation-of-your-mentoring-orbefriending-project https://www.linkedin.com/pulse/projectmonitoring-evaluation-its-importancenandwa-muyuka https://www.knowledgehut.com/blog/proj ect-management/important-projectmonitoring-implement-ai https://managementhelp.org/strategicplan ning/implementing-plan.htm

www.LSIB.co.uk

Learning Outcome 4: Be able to evaluate the outcomes of a project

Assessment criteria On completion of this unit, the learner can: 4.1 analyse the outcomes of a project in terms of the original project specification 4.2 evaluate the outcomes of a project 4.3 make justified recommendations for improvements to the project

Indicative content

Causes of project failures and the dimensions of quality, project succuss criteria and success factors for project management. Goals or methods matrix, Adapted from Oâ&#x20AC;&#x2DC;Reilly and Tushman

Tools for evaluation of the project outcomes. 5 Effective Ways to Improve Project Performance through Standardized Processes

LONDON SCHOOL OF INTERNATIONAL BUSINESS

Delivery

http://www.gpmfirst.com/books/managin g-quality-projects/project-success-criteriaand-success-factors

https://sumac.com/did-it-work-5-toolsfor-evaluating-the-success-of-yourproject/ https://www.publicsafety.gc.ca/cnt/cntrn g-crm/crm-prvntn/tls-rsrcs/prjct-plnnngen.aspx https://www.keyedin.com/keyedinproject s/article/5-effective-ways-to-improveproject-performance-throughstandardized-processes/

www.LSIB.co.uk

Learning Outcome 5: Be able to present the outcomes of a project

Assessment criteria On completion of this unit, the learner can: 5.1 produce a report of all project procedures used

Indicative content

7 steps for easier project reporting, What to be included in project management report.

5.2 present the outcomes of the project to an audience using an agreed1. Brief description about the goal, methodology and participant format and appropriate demographics, Notable media

Delivery

https://www.projectmanager.com/blog/ project-status-report-checklist

http://www.uxbooth.com/articles/makeyour-findings-effective-choosing-theright-method-to-present-research/

findings, High and medium-level issues together with participant quotes or even video snippets.Task Success Ratings and Metrics Studied, Recommendations and next steps

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

List of Learner Resources Textbooks Project Management: The Managerial Process Paperback by Erik Larson, Clifford Gray. Project management for strategic results by Toivo Mykkannen



Journals 

Websites 

https://eprints.qut.edu.au/61988/2/Douglas_Wheeler_Thesis.pdf



http://www.infoentrepreneurs.org/en/guides/develop-new-products-and-services/



http://www.innovationcoach.com/2013/05/8-step-process-perfects-product-development/



https://www.pmi.org/learning/library/project-management-new-product-development-2391



https://www.projecttimes.com/articles/10-steps-to-creating-a-project-plan.html



https://www.computerweekly.com/feature/How-to-create-a-clear-project-plan



https://www.brighthubpm.com/project-planning/93605-basic-format-for-a-project-plan/



http://www.angelo.edu/services/project_management/Project_Planning.php



http://www.angelo.edu/services/project_management/Project_Planning.php

 

https://www.projectsmart.co.uk/project-management-time-estimates-and-planning.php https://www.teamgantt.com/blog/how-to-schedule-time-for-project-planning/



https://www.mindtools.com/pages/article/newPPM_03.htm

 

http://www.projectmanagement.ie/blog/an-implementation-strategy-for-a-project-the-critical-steps



https://knowhownonprofit.org/how-to/how-to-plan-the-monitoring-and-evaluation-of-yourmentoring-or-befriending-project



https://www.linkedin.com/pulse/project-monitoring-evaluation-its-importance-nandwa-muyuka



https://www.knowledgehut.com/blog/project-management/important-project-monitoringimplement-ai https://managementhelp.org/strategicplanning/implementing-plan.htm http://www.gpmfirst.com/books/managing-quality-projects/project-success-criteria-and-successfactors

 

http://www.project-management-knowhow.com/project_implementation.html

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk



https://sumac.com/did-it-work-5-tools-for-evaluating-the-success-of-your-project/



https://www.publicsafety.gc.ca/cnt/cntrng-crm/crm-prvntn/tls-rsrcs/prjct-plnnng-en.aspx



https://www.keyedin.com/keyedinprojects/article/5-effective-ways-to-improve-projectperformance-through-standardized-processes/



https://www.projectmanager.com/blog/project-status-report-checklist



http://www.uxbooth.com/articles/make-your-findings-effective-choosing-the-right-method-topresent-research/

Other 

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Unit Summary Unit title

Risk Management for Financial Managers

EduQual level

Diploma in Project and Quality Management - LEVEL 7 (60 Credits)

Total Qualification Time (Hours) Unit aim

Essential resources

Delivery and assessment

This unit aims at identifying potential risk, recommending and implementing preventive measures, and devising plans to minimize costs and damages should a loss occur It is available from library, database or journal, brochures, case studies, debates,news release, videos, editorials,instruction manuals, internet and intranet,management plans, Vancouver or harvard referencing systems, discussion posts,power point presentations Tutoring and advising should not be rigid and cater to the needs of students. Regular guidance through direct or online will clear the required theoretical knowledge. To guide students work independently or in groups, analyzing and accumulating datas on the subject. Individual and collective research, case studies, simulations, exercises and debates are distinctive and winsome ways of learning about the different types of consensus. Students probably use tutor cum autonomous study that reflect know-how and proficiency. For latest information and materials updations are available at relevant websites and various Medias.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 1: Understand the financial product and services offering risk matrix

Assessment criteria On completion of this unit, the learner can 1.1 Evaluate the role and importance of risk management within operational resource management in finance and banking

1.2 Evaluate the impact of risk management failure for institutions and their customers

1.3 Define and apply ERM strategies to different operational scenarios 1.4 Compare and contrast different risk management frameworks 1.5 Appraise the role of governance in effective risk management strategies

Indicative content

Delivery

Challenges of managing operational risk, What elements

https://www.metricstream.com/solution_bri efs/ORM.htm

should a financial institution consider when developing an analytical framework for operational risk? Banking

https://www2.deloitte.com/content/da m/Deloitte/lu/Documents/financialservices/Banking/lu_inside_issue14_str at egic_risk_management.pdf

regulators globally starting to make the mangement of strategic risks, an important issue and enforcemnt priority.

Top 10 operatrional risk. The Six trends are shaping the role of the risk function of the future Define and apply Enterprise risk management and how the company will benefit. A Comparison between NIST, ISO and COSO The Role and Benefits of a Corporate Governance Framework, risk intelligent enterprise, tool for addressing governance risk, key objectives and activities for each of these governance elements

https://www.risk.net/riskmanagement/operationalrisk/2480528/top-10-operationalrisks- for-2017 https://www.mckinsey.com/business functions/risk/our-insights/the-future-ofbank-risk-management https://www.csoonline.com/article/2133 044/strategic-planning-erm/erm--thebasics.html https://www.slideshare.net/DanielKapell mannZafr/risk-management-frameworks http://www.corporatecomplianceinsight s .com/coso-iso-31000-or-anothererm- framework/ http://deloitte.wsj.com/riskandcomplian ce/2013/05/24/the-role-and-benefits-ofa-corporate-governance-framework/ Risk Management in Project Organisations by by Peter Edwards Paul Bowen

Risk management in Banking by Joel Bessis.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 2: Understand and apply all aspects of financial services risk within an operational decision making structure

Assessment criteria On completion of this unit, the learner can: 2.1 Evaluate the differences between general risk management and financial services risks

2.2 Propose a strategy for managing financial risk in changing market conditions 2.3 Assesses a range of quantitative methods for measuring risk to a complex transaction scenario 2.4 Critically examine the role of liquidity risk in financial services decision making processes 2.5 Assess the impact of money laundering to the risk portfolio within financial services management

Indicative content

Delivery

Finanacial risk vs business risk, general risk management and financeial services risk

http://www.oecd.org/daf/ca/riskmanagement-corporategovernance.pdf

Checklist for market risk management, types of market risk, managing market risk step by step. GAP analysis model, duration model, simulation model , sensitivity analysis, decision tree, Scenario analysis

Governance of liquidity risk management, checklist for liquidity Risk management- Development and Establishment of Liquidity Risk Management System

Economica and adverse implications of money laundering to the risk portfolio within financial services management.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

https://www.investopedia.com/ask/a nswers/062315/what-are-keydifferences-between-financial-riskand-business-risk-company.asp

https://economictimes.indiatimes. com/managing-market-risk-stepby-step/articleshow/2510647.cms http://webpages.charter.net/prj/ MeasureRisk.html

https://www.fsa.go.jp/en/news/2 014/20140912-1/01.pdf https://www.hsdl.org/?view&did= 3549 http://shodhganga.inflibnet.ac.in/ bitstream/10603/31150/11/11_ch apter%205.pdf

www.LSIB.co.uk

Learning Outcome 3: Understand the relationship between financial regulations and risk within finance and banking sector

Assessment criteria On completion of this unit, the learner can: 3.1 Critically assess the financial regulatory challenges in terms of implications for risk management 3.2 Examine the various international regulatory structures 3.3 Evaluate the relative impact and implications of the Sarbanes-Oxley regulation and the BASEL Accords 3.4 Evaluate the limitations inherent in regulation reform and securitization

3.5 Appraise the possible future routes of global financial regulatory frameworks

Indicative content

Delivery

Ten key regulatroy changes facing the financial services industry

https://assets.kpmg.com/content/d am/kpmg/sg/pdf/2017/02/Ten-keyregulatory-challenges-facing-thefinancial-services-industry.pdf

list of financial regulatory authorities by country.

https://en.wikipedia.org/wiki/Fin ancial_regulation

Do the basel accord have desired effect,

https://www.theglobaltreasurer. com/2004/05/18/basel-ii-foroperational-risk-and-sarbanesoxley-sox-are-they-in-conflict/

Understanding Operational Risk: A Preliminary to Effective Management, Sarbanes-Oxley and Basle II: A Brief Look at Compliance Reason for doing a securitization, special purpose vehicle,

Future routes of global financial regulatory frameworks.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

https://uk.practicallaw.thomsonr euters.com/1-5011955?transitionType=Default&co ntextData=(sc.Default)&firstPage =true&bhcp=1 http://www.group30.org/images /uploads/publications/G30_Futur eGlobalFinancialRegulation.pdf

www.LSIB.co.uk

Learning Outcome 4: Understand and develop abilities in modelling market risk within finance and banking

Assessment criteria On completion of this unit, the learner can: 4.1 Critically assess the problems associated with default modelling in financial services management 4.2 Apply the principles of sound liquidity risk management 4.3 Evaluate the role of stress testing in credit risk management 4.4 Compare and contrast various strategies for cost at risk modelling

4.5 Investigate strategies for portfolio credit pricing and apply to operational decision making 4.6 Appraise alternative risks models and apply appropriately to different contexts

Indicative content

Delivery

The financial crisis â&#x20AC;&#x201C; the cost of risk management failures

https://kantakji.com/media/2256/u 101.pdf

https://www.bis.org/publ/bcbs144 .htm Identify liquidity risks early, monitor and control liquidity regularly, stress tests and creating a contingency plan The role of stress testing in value risk framework The flaws of current risk methodologies or strategies for cost at risk modelling

Development and Establishment of Credit Risk Management System by Management

https://www.bigskyassociates.com /.../4-principles-for-more-robustliquidity-risk-manage..

https://www.cfapubs.org/doi/pdf/ 10.2469/dig.v29.n2.483 https://www.mckinsey.com/~/med ia/mckinsey/dotcom/client_service /risk/working%20papers/13_risk%2 0modeling%20in%20a%20new%20 paradigm.ashx https://www.fsa.go.jp/en/refer/ma nual/yokin_e/y07.pdf https://www.ncbi.nlm.nih.gov/pmc /articles/PMC3328633/

Regression Models for Competing Risks Data, simulation study etc.,

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 5: Understand, develop and apply risk management strategies in different financial sector contexts

Assessment criteria On completion of this unit, the learner can: 5.1 Critically assess the classic risk response strategies in terms of different contexts

5.2 Examine the role of value at risk (VaR) in terms of developing financial services offering 5.3 Evaluate the relationship between risk and the pricing of derivatives 5.4 Interpret the risks associated with M&A activities and examine strategies for militating against these risks 5.5 Systematically analyse the impact of the global financial crisis on the risk management structures in financial service sector

5.6 Critically assess different strategies for managing risk in emerging markets

5.7 Investigate and apply a structured risk analysis to a specific context

Indicative content

Delivery

5 primary ways to manage your project risks or the four strategies that are normally used for risk viz., acceptance, transfer, risk avoidance and mitigation

http://www.projectengineer.n et/5-risk-response-strategies/

meaning of VAR, breakdwon VAR, applying VAR, Problems with VAR calculations.

Market, counterparty, liquidity and interconnection risk, types of derivbatives etc.,

The Key Financial Drivers Of M&A, new uncertainties2016, key factors that leaders should address to ensure that a proposed M&A deal can meet their long-term business goals Regulatory changes and the structure of the financial sector, the five key principles for risk management, and argues that a holistic approach is the only answer to todayâ&#x20AC;&#x2122;s complex markets

Strategies for Managing Risk and Maximizing ROI in Emerging Markets

Tools such as SWOT Analysis, Failure Mode and Effects Analysis, Scenario Analysis.

https://ebrary.net/3409/mana gement/risk_response_strategi es https://www.investopedia.com /terms/v/var.asp https://www.risk.net/definitio n/value-at-risk-var https://www.investopedia.com /ask/answers/070815/whatare-main-risks-associatedtrading-derivatives.asp http://theonebrief.com/planni ng-for-m-and-a-how-to-avoidhidden-risks/ https://www.bis.org/speeches /sp081119.htm http://www.europeanfinancial review.com/?p=894 https://www.clements.com/re sources/articles/Strategies-forManaging-Risk-andMaximizing-ROI-in-EmergingMarkets http://deloitte.wsj.com/riskan dcompliance/2013/12/18/eme rging-market-talent-managingrisks-and-strategies/ https://www.mindtools.com/p ages/article/newTMC_07.htm https://elib.unistuttgart.de/bitstream/11682/ 7340/1/ren80.pdf

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

List of Learner Resources Textbooks 

Risk Management in Project Organisations by by Peter Edwards, Paul Bowen



Risk management in Banking by Joel Bessis.

Journals ●

Websites 

https://www.metricstream.com/solution_briefs/ORM.htm



https://www2.deloitte.com/content/dam/Deloitte/lu/Documents/financialservices/Banking/lu_inside_issue14_strategic_risk_management.pdf

 

https://www.risk.net/risk-management/operational-risk/2480528/top-10-operational-risksfor-2017 https://www.mckinsey.com/business-functions/risk/our-insights/the-future-of-bank-riskmanagement

 

https://www.csoonline.com/article/2133044/strategic-planning-erm/erm--the-basics.html https://www.slideshare.net/DanielKapellmannZafr/risk-management-frameworks



http://www.corporatecomplianceinsights.com/coso-iso-31000-or-another-erm-framework/



http://deloitte.wsj.com/riskandcompliance/2013/05/24/the-role-and-benefits-of-a-corporategovernance-framework/



http://www.oecd.org/daf/ca/risk-management-corporate-governance.pdf



https://www.investopedia.com/ask/answers/062315/what-are-key-differences-between-financial-riskand-business-risk-company.asp



https://assets.kpmg.com/content/dam/kpmg/sg/pdf/2017/02/Ten-key-regulatory-challenges-facingthe-financial-services-industry.pdf



https://en.wikipedia.org/wiki/Financial_regulation



https://www.theglobaltreasurer.com/2004/05/18/basel-ii-for-operational-risk-and-sarbanesoxley-sox-are-they-in-conflict/

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk



https://uk.practicallaw.thomsonreuters.com/1-5011955?transitionType=Default&contextData=(sc.Default)&firstPage=true&bhcp=1



http://www.group30.org/images/uploads/publications/G30_FutureGlobalFinancialRegulation. pdf



https://economictimes.indiatimes.com/managing-market-risk-step-bystep/articleshow/2510647.cms



http://webpages.charter.net/prj/MeasureRisk.html



https://www.fsa.go.jp/en/news/2014/20140912-1/01.pdf

 

https://www.hsdl.org/?view&did=3549 http://shodhganga.inflibnet.ac.in/bitstream/10603/31150/11/11_chapter%205.pdf



https://kantakji.com/media/2256/u101.pdf



https://www.bis.org/publ/bcbs144.htm



https://www.bigskyassociates.com/.../4-principles-for-more-robust-liquidity-risk-manage..



https://www.cfapubs.org/doi/pdf/10.2469/dig.v29.n2.483



https://www.mckinsey.com/~/media/mckinsey/dotcom/client_service/risk/working%20paper s/13_risk%20modeling%20in%20a%20new%20paradigm.ashx

  

https://www.fsa.go.jp/en/refer/manual/yokin_e/y07.pdf https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3328633/ http://www.projectengineer.net/5-risk-response-strategies/



https://ebrary.net/3409/management/risk_response_strategies

 

https://www.investopedia.com/terms/v/var.asp https://www.risk.net/definition/value-at-risk-var



https://www.investopedia.com/ask/answers/070815/what-are-main-risks-associated-tradingderivatives.asp

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk



http://theonebrief.com/planning-for-m-and-a-how-to-avoid-hidden-risks/



https://www.bis.org/speeches/sp081119.htm



http://www.europeanfinancialreview.com/?p=894



https://www.clements.com/resources/articles/Strategies-for-Managing-Risk-and-MaximizingROI-in-Emerging-Markets



http://deloitte.wsj.com/riskandcompliance/2013/12/18/emerging-market-talent-managingrisks-and-strategies/



https://www.mindtools.com/pages/article/newTMC_07.htm



https://elib.uni-stuttgart.de/bitstream/11682/7340/1/ren80.pdf

Other ●

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Unit Summary Unit title

Strategic Quality and Systems Management

EduQual level

LEVEL 7 - PROJECT AND QUALITY MANAGEMENT-60 CREDITS

Total Qualification Time (Hours) Unit aim

Essential resources

Delivery and assessment

The paper aims at new strategy which is based on the quality of organization, planning, empowerment and broad commitment to complete customer satisfaction It is available from library, database or journal, brochures, case studies, debates,news release, videos, editorials,instruction manuals, internet and intranet,management plans, Vancouver or harvard referencing systems, discussion posts,power point presentations Tutoring and advising should not be rigid and cater to the needs of students. Regular guidance through direct or online will clear the required theoretical knowledge. To guide students work independently or in groups, analyzing and accumulating datas on the subject. Individual and collective research, case studies, simulations, exercises and debates are distinctive and winsome ways of learning about the different types of consensus. Students probably use tutor cum autonomous study that reflect know-how and proficiency. For latest information and materials updations are available at relevant websites and various Medias.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 1: Understand the role of operations management in an organisation

Assessment criteria On completion of this unit, the learner can

Indicative content

Delivery

1.1 explain the importance of effective operations management in achieving organisational objectives

planning, organizing, leading and controlling the production or services from the manufacturing to the supply chain management issues. Stastistical decisions, tactical decisions, operational decisions

https://www.ukessays.com/essays/ business/the-role-of-operationsmanagement-in-an-organizationbusiness-essay.php

1.2 evaluate the success of existing operations management processes in meeting an organisationâ&#x20AC;&#x2122;s overall strategic management objectives

Operations management transforms labor, capital, equipment, land, buildings, materials, and informations into goods and services that provide added value to customers.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

- The Goal: A Process of Ongoing Improvement recommended by Jeff Bezos Operations Management by William J. Stevenson https://courses.lumenlearning.com /boundlessbusiness/chapter/introduction-tooperations-management/

www.LSIB.co.uk

Learning Outcome 2: Understand the importance of managing quality in an organisation

Assessment criteria On completion of this unit, the learner can: 2.1 explain the importance of effective quality management in achieving organisational objectives 2.2 evaluate the success of existing quality management processes in meeting an organisationâ&#x20AC;&#x2122;s overall strategic management objectives

Indicative content

Quality assurance, customer satisfaction, improvement in work reduced risks etc.,

Quality can be managed using techniques such as Servqual questionnaire, 5 Gap Model, PDCA, Process Mapping, SMART etc.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

Delivery

https://www.ukessays.com/essays /business/importance-of-effectivequality-management-businessessay.php https://www.ukessays.com/essays/ma nagement/strategic-quality-changeto-improve-organisationalperformance-management-essay.php

https://www.ukessays.com/essays /commerce/strategic-quality-andsystems-management-commerceessay.php

www.LSIB.co.uk

Learning Outcome 3: Be able to plan a strategic quality change in an organisation

Assessment criteria On completion of this unit, the learner can: 3.1 plan a strategic quality change to improve organisational performance 3.2 define resources, tools and systems to support business processes in a strategic quality change 3.3 evaluate the wider implications of planned strategic quality change in an organisation

3.4 design systems to monitor the implementation of a strategic quality change in an organisation

Indicative content

Delivery

GAP anslysis, vision, mission and quality policy statement for a company, steps in strategic quality planning.

Bank J – The Essence of Total Quality Management, 2nd Edition (Prentice Hall, 1999) ISBN 0135731143

Benchmarking, strategic quality management teams, measurements of customer satisfaction. Fishbone diagram, these resources, tools and systems have a strong focus in Kaizen, Lean management and other useful techniques most successfully used in various organizations.

https://totalqualitymanagement.wordpr ess.com/2008/10/04/strategic-qualityplanning/ http://study-aids.co.uk/dissertationblog/strategic-quality/

Strategic planning’s three C’s like cooperation, collaboration and coordination operated to create a highly supporting culture and leadership system within the organization

Bossink, B., A., G., (2002). “The Strategic Function of Quality in the Management of Innovation.” Total Quality Management, Vol. 13, No. 2.

SWOT analysis for the company and monitor work environments, using latest technologies to improve productivity, improve warehousing and logistics, rewards for best performers.. product, process, layout and network design

https://www.ukessays.com/essays /business/importance-of-effectivequality-management-businessessay.php

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

Learning Outcome 4: Be able to implement a strategic quality change in an organisation

Assessment criteria On completion of this unit, the learner can: 4.1 implement a strategic quality change in an organisation

Indicative content

Delivery

Lewin’s change model, Plan of strategic management quality to implement change within an organization improves the competitiveness, departmental quality and successful implementation of their strategic quality change for quick solutions.self-

Strategic Quality Management: A Strategic Systems Approach to Continuous Improvement by Mildred Golden Pryor, J. Chris White and Leslie A. Toombs

managed teams and quality circles; matrix structures; senior management commitment; workforce empowerment; partnerships with suppliers; external auditing; customer service policies; Kaizen, continuous improvement

4.2 embed a quality culture in an organisation to ensure continuous monitoring and development

4.3 monitor the implementation of a strategic quality change in an organisation

Widely used models for continuous process improvement are Lean, Six Sigma, and Business Process Reengineering. successful approaches to develop quality culture among the organization are the 5 main ingredients like the company, suppliers, and customers, honest communication, information access and learning experiences. Monitor the implications of strategic quality change, to respond changes in market environments, fixing a quality culture in organizations for continuous organizational improvements and identifying outcomes

LONDON SCHOOL OF INTERNATIONAL BUSINESS

https://www.processexcellencen etwork.com/lean-six-sigmabusinesstransformation/articles/keyingredients-for-quality-culturedevelopment Beckford J – Quality: A Critical Introduction, 3rd Edition (Routledge, 2009) ISBN 041599635X Bicheno J – The Quality 75: Towards Six Sigma Performance in Service and Manufacturing (PICSIE Books, 2002) ISBN 0954124405 Brue G – Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in any Organization (McGraw-Hill Professional, 2005) ISBN 0071455485

www.LSIB.co.uk

Learning Outcome 5:Be able to evaluate the outcomes of a strategic quality change in an organisation

Assessment criteria Indicative content On completion of this unit, the learner can: 5.1 evaluate the outcomes of a strategic quality change in an organisation 5.2 recommend areas for improvement to a strategic quality change that align with organisational objectives

Change agents; catalysts; empowerment; performance measuring; developing communication channels; task and role realignment; piloting; icebreaking; business performance indicators; customer feedback etc.,

Delivery

Production, Planning and Control (Taylor and Francis The TQM Magazine (Emerald)

www.quality.co.uk learners can use their experiences and knowledge gained in their own organisations where strategic quality changes may have been introduced.

LONDON SCHOOL OF INTERNATIONAL BUSINESS

www.LSIB.co.uk

List of Learner Resources Textbooks  

sghar, Z., (2011). “New Approach to Strategic Planning: The Impact of Leadership and Culture of Plan Implementation via the three Cs: Cooperation, Collaboration and Coordination.” ASBBS Annual Conference, Las Vegas. Beckford J – Quality: A Critical Introduction, 3rd Edition (Routledge, 2009) ISBN 041599635X Bicheno J – The Quality 75: Towards Six Sigma Performance in Service and Manufacturing (PICSIE Books, 2002) ISBN 0954124405 Brue G – Six Sigma for Managers: 24 Lessons to Understand and Apply Six Sigma Principles in any Organization (McGraw-Hill Professional, 2005) ISBN 0071455485 Production, Planning and Control (Taylor and Francis



Strategic Quality Management: A Strategic Systems Approach to Continuous Improvement by Mildred Golden Pryor, J. Chris White and Leslie A. Toombs



Bossink, B., A., G., (2002). “The Strategic Function of Quality in the Management of Innovation.” Total Quality Management, Vol. 13, No. 2.

Journals The TQM Magazine (Emerald) ●

Websites  

www.quality.co.uk https://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/keyingredients-for-quality-culture-development



https://totalqualitymanagement.wordpress.com/2008/10/04/strategic-quality-planning/



http://study-aids.co.uk/dissertation-blog/strategic-quality/



https://www.ukessays.com/essays/business/importance-of-effective-quality-managementbusiness-essay.php https://www.ukessays.com/essays/business/importance-of-effective-quality-managementbusiness-essay.php

 

https://www.ukessays.com/essays/management/strategic-quality-change-to-improve-organisationalperformance-management-essay.php



https://www.ukessays.com/essays/commerce/strategic-quality-and-systems-managementcommerce-essay.php

Other ●

LONDON SCHOOL OF INTERNATIONAL BUSINESS