Presented By:- Lorenzo Wyche
How to Manage Restaurant Effectively
Introduction • Restaurant management involves many different aspects, including public relations, inventory, dealing with staff, customer service, ...and the list goes on and on. Sometimes a restaurant owner doubles as the restaurant manager, other times it is a separate position.
Tips of Successful Restaurant Managers • • • • •
Physical Stamina Consistency Problem Solving Skills Customer Service Savvy Upbeat Attitude
Physical Stamina
• Opening a restaurant early in the morning and staying past closing time takes a toll on the body and mind. Effective restaurant managers can work on their feet for long periods of time and balance multiple physically demanding jobs, from helping out in the kitchen to bussing tables.
Consistency • In restaurants, where no two days are exactly the same, managers need to be models of stability. Internally, consistent communication and expectation-setting encourages staff loyalty and retention.
Problem Solving Skills • Despite the best intentions, few days in the restaurant business are free of operational hiccups. Restaurant management requires fast thinking and quick solutions, whether faced with a dissatisfied customer, a delayed delivery driver or inventory shortage.
Customer Service Savvy • Restaurants are filled with unpredictable customer interactions: diners with multiple dietary restrictions, lastminute group reservations, late-night eaters who place orders 10 minutes before closing. Qualified leaders handle these scenarios – and make most business decisions –with customer satisfaction in mind.
Manage Your Restaurant Finances • Your menu is the calling card of your restaurant. It is why customers return. As your restaurant grows, it’s important to maintain your menu. Periodically review which items are selling well and which aren’t.
Maintain Your Restaurant Menu • The biggest problems many new restaurants face is around finances. Making sure to borrow adequate capital will help you get the front doors open, but it won’t sustain a restaurant over the long run. The key to managing finances in a restaurant is knowing how to spend and where.
Who I Am? • Lorenzo Wyche is the President of Lorenzo Wyche Restaurants who provides the help in restaurant advisory services and investments in restaurants and real estate.