Tips to Manage Your Restaurant
Introduction ď‚— Running any restaurant is not easy. Managing a restaurant is a
serious undertaking that requires commitment, diligence, tact and understanding. You can make the job easier by developing and implementing a series of considered and thorough plans, policies and procedures.
How to Manage a Restaurant Train your staf Keep staf motivated Implement your procedures Manage your inventory Abide by all regulations Think of a complaint as an opportunity Act quickly Develop a clear strategic vision
Train your staf ď‚— An essential part of successfully managing your restaurant is
managing your staf and facilitating their personal and professional development. Having well-trained and committed staf who see the possibility to progress in the business and develop their skills with only help you and your restaurant.
Keep Staf Motivated ď‚— To get the best out of your employees it's important to keep them
motivated and engaged. There are a number ways to go about this, but the first is to get them involved in the business beyond just doing their jobs.
Implement Your Procedures ď‚— The first part of managing your restaurant day-to-day is to make
sure that you actually implement all the policies and procedures you have. These plans should be incorporated into the practice of running your restaurant and be a constant reference point for you to turn to.
Abide By All Regulations ď‚— This should go without saying, but you need to ensure that you
abide by all the relevant health and safety and food safety regulations in your area. Compliance should be built into the heart of your everyday operations, but it's a good idea to have regular checks and monitor this.
Think of a Complaint As An Opportunity ď‚— No matter how great your food and service is, you will likely find
yourself receiving occasional complaints from your customers. Before dealing with them, try to get into the mindset where you approach each complaint as an opportunity to learn and improve your service.
Act Quickly ď‚— Once you have fully understood the problem, act quickly to
resolve it and give the customer exactly what she is asking for. If, for example, she wants her meat cooked in a diferent way, make sure you accommodate her. Or, ofer her anything else on the menu if she would prefer something else entirely.
Develop a Clear Strategic Vision ď‚— Part of reason to develop clear business and management plans,
as well as determined policies and procedures for daily operations, is to create a clear identity for your restaurant. How you manage your business will go a long way towards shaping its development and that of you and your staf. Consider writing out a statement of your vision and values for the business.
Who I Am‌  Lorenzo Wyche is the President of Lorenzo Wyche
Restaurants who provides the help in restaurant advisory services and investments in restaurants and real estate.