FUNDaMENTaLS

Game Changers in LP

by Mike Marquis, CFI

Marquis is currently an assistant vice president of loss prevention with the TJX Companies. His more than twenty-four years of LP experience includes senior leadership positions with Limited Brands and Urban Outfitters. Marquis invites your comments at mike_marquis@tjx.com. The opinions and commentary expressed by Marquis do not necessarily represent the TJX Companies or any of its divisions.

One of the Christmas gifts I received was a book—The Games that Changed the Game: The Evolution of the NFL in Seven Sundays by Ron (Jaws) Jaworski. It’s a deep inside football strategy book by a former quarterback and current analyst. The premise is there are seven identifiable strategy changes that impacted how football would be played going forward. He used coaches’ film and exhaustive interviews to determine the how, when, and whys. His assessment started in 1964 and the final change he notes was in 2002. I’m not sure why he went back to 1964, availability of film, or when he first became a fan. [I bet you may be thinking, “Hey, when did this become a book review column?”]

Calm down. The book got me to thinking about what have been the game changers in LP. Similar to Jaws, my assessment is limited to my own personal history starting in, say, the mid-eighties…since we have no coaches’ tape; but wouldn’t that be cool if we did?

The book The Games that Changed the Game: The Evolution of the NFL in Seven Sundays got me to thinking about what have been the game changers in LP.

Electronic Article Surveillance. The department store chain I worked for had no EAS, nor did our competitors in the Northeast. When EAS was rolled out, there was a reduction in junior’s and young men’s. The impulsive, taking-it-for-me thief was shut down. Grab and runs had to take a few extra seconds to figure out who would chase and how close they were. EAS stopped some theft, and slowed others down.

Exception-Based Reporting. Prior to this technology, there were pages and pages of green bar reports to go through. [Hey, what’s green bar?] Oh, sorry, that was printer paper that had half-inch stripes of white background followed by a half inch of light green background. It made it easier to follow lines across the length of the paper. Exception-based reporting used the power of computing to highlight the concern without having to flip pages and wear out highlighters. I still remember the first vendor demonstration I sat through. There were four or five investigators in the room looking at live data…and writing furiously about their new found thieves.

Color CCTV. With color, no longer did you have to make an “educated” guess on whether that was money or something else. Was that blouse green, red, or blue? No longer an issue. Taking guessing out of our world is a good thing.

Digital Video Recorders. Not having to worry about recycling video tapes, the age of the tape, or whether a manager will remember to turn on the recorder is all good. But being able to save time on tape review is the real winner. Why scan through dead time, or if your exception-based reporting program is compatible, why not just look at the exceptions instead of everything?

Networking. This is a very general term for conferences, blogs, message boards, magazines, and email groups. The ability to share data, concerns, or ideas has increased the mental bandwidth of our industry. The shared positions have improved our ability to change law. On a local level there are police departments that provide near live-time updates on large theft incidents. All of this makes us a better resource.

Not making my list are merchant protection statutes, fiber optics, awareness programs, ink tags, RFID, and GPS devices. I should also say that I believe general technology, including voicemail, cell phones, email, and mobile computing, all made a huge impact on what we do. But these are too general for this discussion.

I should point out that in Jaworski’s book, offense was the first change, followed by defense, offense, offense, defense, defense, and defense. That’s similar to how we operate if we consider the loss drivers to be playing offense. Next issue I’ll look at the offensive game changers. Different thoughts? I’d love to hear them.

2011

Resource Loss Prevention Guide

Page Category

2 Access Control 3 Alarm Response 4 Alarms 4 Auditing 5 Case Management 5 Cash Handling 6 Check/Credit Card Fraud 6 Civil Recovery 6 Consulting 7 EAS 8 Education/Certification 9 Emergency Services 9 Employment/Recruiting 10 Exception Reporting 10 Guards/Protective Services 11 Hotline/Data Gathering Services 11 Inventory 12 Investigations 12 Logistics Security 13 Other 13 Personnel Outsourcing 13 Physical Security 14 Pre-employment Screening 14 Product Protection 15 Refund/Returns Management 15 RFID 16 Safety 16 Training/Awareness 17 Video Monitoring

Access Control

Atlanticom Systems

2140 Highway 88, Brick, NJ 08724 TELEPHONE: 888-845-CCTV CONTACT: Michael Barlow, President EmAiL: lpmag@atlanticom.com WEb SiTE: www.atlanticom.com

As a proven leader in integrated surveillance and security systems, Atlanticom can provide you with the support you need to protect your assets, reduce your losses, and support your investigations no matter what industry you are in. Enterprise Security Technology solutions, from concept to completion, is our specialty. Integrated video surveillance, physical access control, and intrusion detection systems alongside a professional, dedicated staff, and the result is an exceptional security solution experience. Whatever your needs, Atlanticom is your single-source solution for equipment supply, installation, and service for a variety of security technologies...with exceptional service programs to meet your critical needs today and tomorrow.

Bass Security

26701 Richmond Rd, Cleveland, OH 44146 TELEPHONE: 888-774-3400 FAX: 888-774-3500 CONTACT: Joe Mignone EmAiL: sales@basssecurity.com WEb SiTE: www.bass-security.com Bass Security has been focused on providing turnkey solutions for retailers nationwide for over 34 years. With a customer base of over 100,000 retailers in the United States alone, we are experts at solving problems for the industry. Our offerings include:

CCTV solutions

Alarm systems

Access control

EAS

Locksmith services

Safes

Web-based reporting and alarm monitoring

Customization and installation of door locks and loss prevention hardware doors and frames

Facility-wide key control and standardized lock systems

Assistance in construction planning for new facilities or upgrading your current system 302 Detex, New Braunfels, TX 78130 TELEPHONE: 800-729-3839 FAX: 800-653-3839 CONTACT: Ken Kuehler EmAiL: kk@detex.com WEb SiTE: www.detex.com

For more than a century, Detex has earned the trust of millions of property owners to secure and protect their people and property. From our newest innovations in life safety and security door hardware, integrated door security systems, and guard tour verification technologies to our original Watchman’s clocks, Detex, a USA company, designs, manufactures, markets, and ships our products from New Braunfels, Texas, and is recognized as a best-inclass life safety, security, and security assurance solutions provider worldwide. Call us today to discuss delayed egress, multipoint locks, or one of our many other products that help control shrink.

Direct Source

8176 Mallory Ct, Chanhassen, MN 55317 TELEPHONE: 952-934-8000 FAX: 952-934-8030 CONTACT: Brad Fick EmAiL: sales@directsource.com WEb SiTE: www.directsource.com

Direct Source is a nationwide technology solutions provider for tier-one retail, warehouses, and distribution centers. Specializing in hardware procurement, software development, and deployment services, the company can work with loss prevention professionals to perform an analysis of available technologies. Work alongside Direct Source to perform an analysis to identify a secure solution that is cost-efficient, flexible, scalable, and easy to integrate with current systems and future plans. Examples:

Facility access control

Camera placement and installation

Monitors

Encoders and decoders

NVRs, DVRs, and storage arrays

Video management software

Business analytic software

Related accessory installations

Genetec

2280 Alfred-Nobel Blvd, Ste 400, Montreal, Quebec H4S 2A4 TELEPHONE: 514-332-4000 FAX: 514-332-1692 EmAiL: info@genetec.com WEb SiTE: www.genetec.com

Genetec is a pioneer in the physical security and public safety industry and a provider of world-class IP license plate recognition (LPR), video surveillance, and access control solutions. With Genetec solutions retail organizations can create enterprise-wide video management systems over existing IT networks and integration of POS transaction data for exception reporting. Loss prevention departments can also remotely or locally monitor and manage real-time alarms from the store’s EAS, intrusion, or access control systems all from one easy-to-use interface. For more information, visit genetec.com.

InstaKey Security Systems

7456 W. 5th Ave, Lakewood, CO 80226 TELEPHONE: 303-761-9999 FAX: 303-761-6359 CONTACT: Cita Doyle EmAiL: cdoyle@instakey.com WEb SiTE: www.instakey.com

We are committed to making key management simple by saving you time, money, and improving your overall security. When an immediate lock change is required, this system eliminates necessary locksmith expenses by utilizing lock cylinders that can be rekeyed by onsite personnel up to nine times without removing cores or lock hardware. Our system ends the need to rekey when keys are returned by managing restricted serialized keys, and improves keyholder accountability with web-based key control providing audit/ exception reporting that maintains program compliance. 302 Detex, New Braunfels, TX 78130 TELEPHONE: 800-729-3839 FAX: 800-653-3839 CONTACT: Ken Kuehler EmAiL: kk@detex.com WEb SiTE: www.detex.com

Kenstan Lock Company

101 Commercial St, Plainview, NY 11803 TELEPHONE: 516-576-9090 FAX: 516-576-0100 CONTACT: Oscar Bosch EmAiL: obosch@kenstan.com WEb SiTE: www.kenstan.com

Kenstan Lock Company manufacturers a full line of high-quality showcase and cabinet locks for commercial, retail, and industrial use. With our commitment to total service, we can assist you with security layouts, keying plans, and customized products to meet your specific security demands.

Niscayah

30 Commerce Way, Woburn, MA 01801 TELEPHONE: 800-582-0113 FAX: 617-568-5130 CONTACT: Paul Baratta EmAiL: paul.baratta@niscayah.us WEb SiTE: www.niscayah.us

Niscayah builds partnerships with customers to design and deliver dynamic, innovative security solutions based on a retailer’s specific business requirements. Our Retail Solutions can be customized or standardized across regional, national, and international platforms. Solutions include a full array of our interactive iMPACT SOLUTIONS Suite, monitoring services, customer-care support services, as well as a total systems maintenance program.

Security Door Controls

801 Avenida Acaso, Camarillo, CA 93012 TELEPHONE: 800-413-8783 FAX: 805-494-8861 CONTACT: Sarah Geringer EmAiL: service@sdcsecurity.com WEb SiTE: www.sdcsecurity.com

The SDC Exit Check™ 1511S deters theft and unauthorized egress. Features include verbal warning that security has been alerted, digital countdown display indicating release time, egress confirmation or door was not opened, status outputs, and control inputs. Additional configurations: S6000DE delayed-egress exit devices; 101-DE Series wall-mount delayed-egress controller for magnetic locks with assignable keypad reset, bypass, and access control. Additional SDC products include Standalone and PC-Managed Access Control Systems, Exit Alarms, Magnetic Locks, Electric Strikes, Mechanical and Electrified Cylindrical and Mortise Locksets, Mechanical and Electric Latch Retraction Exit Devices, Standalone Lockets, Battery Back-up Power Supplies, and Mantraps. For more than a century, Detex has earned the trust of millions of property owners to secure and protect their people and property. From our newest innovations in life safety and security door hardware, integrated door security systems and guard tour verification technologies to our original Watchman’s clocks, Detex, a USA company, designs, manufactures, markets, and ships our products from New Braunfels, Texas, and is recognized as a best-inclass life safety, security, and security assurance solutions provider worldwide. Call us today to discuss delayed egress, multipoint locks, or one of our many other products that help control shrink.

Niscayah

30 Commerce Way, Woburn, MA 01801 TELEPHONE: 800-582-0113 FAX: 617-568-5130 CONTACT: Paul Baratta EmAiL: paul.baratta@niscayah.us WEb SiTE: www.niscayah.us

Niscayah builds partnerships with customers to design and deliver dynamic, innovative security solutions based on a retailer’s specific business requirements. Our Retail Solutions can be customized or standardized across regional, national, and international platforms. Solutions include a full array of our interactive iMPACT SOLUTIONS Suite, monitoring services, customer-care support services, as well as a total systems maintenance program.

United Security Protective Services, LLC

159 N. Main St, Mullica Hill, NJ 08062 TELEPHONE: 800-978-6063 FAX: 856-456-7108 CONTACT: Kevin Cleary EmAiL: info@unitedguards.com WEb SiTE: www.unitedguards.com

United Security offers onsite verification for alarm response in addition to our comprehensive suite of security and loss prevention solutions. Through our network of approved vendors in the U.S., Canada, and Puerto Rico, United Security will dispatch personnel scrutinized to meet training, insurance, and licensing standards to any alarm activation, avoiding the risk of sending an employee in case of a criminal act. Additionally, United Security completes a site survey preventing costly police presence for false alarms. United Security’s Alarm Response program protects your company’s assets and the safety of employees, while providing a cost-effective alternative to municipal fines.

7585-C Ponce de Leon Ave, Atlanta, GA 30340 TELEPHONE: 770-798-0672 FAX: 888-439-2559 CONTACT: Marc Hoffmann EmAiL: marc.hoffmann@ackermansecurity.com WEb SiTE: www.ackermancommercial.com

1-866-343-1234

www.ackermansecurity.com

With national monitoring programs starting at $18.95 per month, Ackerman Security Commercial Solutions Group offers a complete line of electronic security products for the retail industry, including intrusion-detection systems, fire alarm systems, video surveillance, and access control. With forty-two years of experience, we are a company dedicated to providing the highest level of customer service in the industry. Our team of sales consultants, design specialists, and project management staff, engineer and design systems that increase operational efficiencies as well as minimize losses.

Carttronics LLC

12310 World Trade Dr., Ste 108, San Diego, CA 92128 TELEPHONE: 858-312-5711 FAX: 858-618-2702 CONTACT: Barry Gallace EmAiL: BarryG@carttronics.net WEb SiTE: www.carttronics.com

Shoplifting, ORC, and dishonest and inattentive employees are responsible for 78.0 percent of retail shrink according to the 2009 Global Retail Theft Barometer. Carttronics’ active RF-based solutions attack these causes of shrink in real time to stop loss-producing events now, resulting in reduced shrink and increased profitability beginning day one. CarttronicsBOBS™, POPS™, BASKETTRAK™, and CAPS® are supported by StorePort™, the company’s web-based monitoring and management portal that also serves to deliver valuable business intelligence to our retailer partners to help focus limited resources on high-priority opportunities.

Detex Corporation

302 Detex, New Braunfels, TX 78130 TELEPHONE: 800-729-3839 FAX: 800-653-3839 CONTACT: Ken Kuehler EmAiL: kk@detex.com WEb SiTE: www.detex.com

For more than a century, Detex has earned the trust of millions of property owners to secure and protect their people and property. From our newest innovations in life safety and security door hardware, integrated door security systems, and guard-tour verification technologies to our original Watchman’s clocks, Detex, a USA company, designs, manufactures, markets, and ships our products from New Braunfels, Texas, and is recognized as a best-inclass life safety, security, and security assurance solutions provider worldwide. Call us today to discuss delayed egress, multipoint locks, or one of our many other products that help control shrink. 27520 Water Ash Dr., Ste 100, Wesley Chapel, FL 33544 TELEPHONE: 813-991-5628 FAX: 813-991-5682 CONTACT: Mark R. Doyle EmAiL: mrd@hayesinternational.com WEb SiTE: www.hayesinternational.com

Hayes International is internationally recognized as the foremost inventory shrinkage control consulting firm in the world. For over 30 years, we have assisted retail, distribution, and manufacturing companies become more profitable through effective inventory shrinkage control. We have developed a reputation within the retail area that is second to none. Hayes consultants continuously travel throughout North America conducting third-party loss prevention and safety compliance audits for our clients, while providing practical solutions for unnecessary loss exposures. All Hayes consultants came up in the retail industry and have twenty-plus years of LP experience. Contact us today and experience the difference.

Loss Prevention Associates, Inc.

9550 Warner Ave, Ste 250, Fountain Valley, CA 92708 TELEPHONE: 888-688-2405 FAX: 888-846-4140 CONTACT: Bradley Kelsheimer EmAiL: BKelsheimer@LPAssociates.com WEb SiTE: www.LPAssociates.com

Loss Prevention Associates is a nationwide leader in security consulting, investigations, and business risk services. We specialize in business investigation solutions that will reduce your losses or liability. When our clients need prompt, continued access to a variety of detailed, objective, and often confidential information, we can provide them with a decisive advantage in the business world. Helping to safeguard the integrity of your business, our extensive, nationwide investigative capabilities can provide your organization with sensitive data that might otherwise be difficult to obtain.

LP Innovations, Inc.

37 Birch St, Milford, MA 01757 TELEPHONE: 877-574-6682 FAX: 508-449-3965 CONTACT: David Johnston EmAiL: solutions@lpinnovations.com WEb SiTE: www.lpinnovations.com

LP Innovations (LPI) is a leader in providing retailers with nationwide loss prevention solutions focused on earnings improvement. Since 1998 LPI has partnered with retailers of all segments and sizes, demonstrating proven results that dramatically reduce expenses, improve shrink, and increase profitability. Our trusted solutions are used today by many leading retailers either as a complete loss prevention function or a supporting resource to an existing LP department. Our wide range of services include best practice and specialized auditing, exception-reporting analysis, investigative resources, training and awareness programs, mystery and integrity shops, and much more.

LP Software, Inc.

7000 W. 111th St, Ste 305, Worth, IL 60482 TELEPHONE: 708-361-4310 FAX: 708-876-5940 CONTACT: Michelle Michael EmAiL: mmichael@lpguys.com WEb SiTE: www.LPguys.com

LP Software, Inc. is a leading supplier of incident management and auditing software solutions. Our powerful reporting tool allows you to analyze data at the click of a mouse. We strive to streamline your company’s loss prevention, operations, employee relations, and risk management departments. Our product suite offers a comprehensive, cost-effective, and highly customizable solution to help protect your company’s bottom line. We are now offering telephone and web hotline services to provide organizations a

Profitect

1601 Trapelo Rd, Ste 286, Waltham, MA 02451 TELEPHONE: 781-290-0009 FAX: 781-290-0076 CONTACT: Lisa Strunin EmAiL: lisa@profitect.com WEb SiTE: www.profitect.com

Profitect offers a comprehensive suite of software solutions that targets shrink, waste, and margin loss for increased retailer’s profit through loss prevention, fraud detection, and compliance assurance. The solution shifts your loss prevention process into a profitprotection process, turning knowledge into actions by employing both predictive analytics and pattern-recognition algorithms to pinpoint risk areas and entities, generate actionable alerts, and prescribe corrective actions. Profitect has been consistently delivering a 5 – 8 percent profit increase in less than 12 months at major supermarket, convenience store, department store, specialty, and fashion chains across Europe, Asia, South Africa, and North America.

Case Management

Enabl-u Technologies

One Fairchild Ct, Ste 210, Plainview, NY 11590 TELEPHONE: 877-343-7863 FAX: 516-870-0520 CONTACT: Kevin McMenimen EmAiL: Kevin.McMenimen@enabl-u.com WEb SiTE: www.enabl-u.com

Enabl-u Technologies, a division of ISO Crime Analytics, Inc., provides advanced data management solutions that offer the unique advantage of increasing your ability to efficiently manage tasks, streamline communication, issue alerts, generate in-depth reports, perform investigative and comprehensive link analysis, monitor training, track assets, score audits, and much more. Our R&D investment has resulted in cutting-edge enhancements to our APIS system, as well as creating advanced systems applicable to all areas of business operations. Our industry-leading software systems generate results in data management, emergency preparedness, HR modules for pre-employment tracking, and allegation intake and investigation.

Global Compliance

13950 Ballantyne Corporate Place, Charlotte, NC 28277 TELEPHONE: 800-528-5745 FAX: 704-552-5820 CONTACT: Michelle Midkiff EmAiL: michelle.midkiff@globalcompliance.com WEb SiTE: www.globalcompliance.com

Global Compliance is a leading global provider of comprehensive ethics and compliance solutions that can help retailers build a culture of integrity, reduce risk, and minimize loss. We serve over 4,000 clients…including over 100 retailers…and their 25-millionplus employees in over 200 countries and territories. Our integrated suite of ethics and compliance solutions, including employee hotline services, training and education, expert advisory services, and performance and benchmarking solutions suit every retail culture, from specialty retailers to department stores to big-box retailers. Visit us at www.globalcompliance.com. 7000 W. 111th St, Ste 305, Worth, IL 60482 TELEPHONE: 708-361-4310 FAX: 708-876-5940 CONTACT: Michelle Michael EmAiL: mmichael@lpguys.com WEb SiTE: www.LPguys.com

LP Software, Inc. is a leading supplier of incident management and auditing software solutions. Our powerful reporting tool allows you to analyze data at the click of a mouse. We strive to streamline your company’s loss prevention, operations, employee relations, and risk management departments. Our product suite offers a comprehensive, cost-effective, and highly customizable solution to help protect your company’s bottom line. We are now offering telephone and web hotline services to provide organizations a complete solution to gather information on all of your organization’s incidents. Visit us at www.LPguys.com or call us today to learn more about our suite of services.

Cash Handling

Corporate Safe Specialists

14800 S. McKinley Ave, Posen, IL 60469 TELEPHONE: 800-342-3033 FAX: 708-371-3326 CONTACT: Rosemary Leonard EmAiL: leonarr@corporatesafe.com WEb SiTE: www.corporatesafe.com

Founded in 1988, CSS is an industry leader providing innovative security solutions to retailers and restaurants globally. CSS safes, smart safes (ACCS), and kiosks feature electronic or biometric locks and can be configured to provide closed-loop cash management processes to improve staff productivity and maximize cash flow while minimizing risk of armed robbery, burglary, and internal theft. CSS offers live 24/7/365 technical phone support and has a U.S. service network that can provide on-site service within four hours. Learn more about CSS and its products at www.corporatesafe.com.

Dunbar Armored, Inc.

50 Schilling Rd, Hunt Valley, MD 21031 TELEPHONE: 800-888-2129 CONTACT: Ed Walsh EmAiL: sales@dunbararmored.com WEb SiTE: www.dunbararmored.com

Dunbar’s comprehensive cash management solutions provide for the safeguarding of valuables by delivering innovative security services. Backed by our nationwide armored logistics network, we provide integrated loss prevention and cash management services. Our comprehensive solutions work in unison to simplify your cash handling processes, improve awareness of cash flow, and expedite funds availability, all while adding an increased layer of security and protection to your employees, customers, and overall business operation. Dunbar—Revolutionizing Cash Logistics

7900 N. Radcliffe St, Bldg 101A, Bristol, PA 19007 TELEPHONE: 215-547-7110 FAX: 215-547-0842 CONTACT: Norm Siegfried EmAiL: info@daboink.com WEb SiTE: www.SureNFast.com

Sure ‘N Fast detects counterfeit inks on washed or bleached treasury paper bills. The Sure ‘N Fast Counterfeit Detector is good for testing over 1,000 bills with the large bottle and 200 with the pen size. Sure ‘N Fast Counterfeit Detector is economical and easy to use. The applicator will not dry out even if you lose the cover. It is non-toxic and effective on most all counterfeit bills currently in circulation. The Sure ‘N Fast Counterfeit Detector is highly accurate and substantially more effective than counterfeit detector pens.

Wilson Safe Company

3031 Island Ave, Box-5310, Philadelphia, PA 19142 TELEPHONE: 215-492-7100 FAX: 215-492-7104 CONTACT: Bob Kassoff EmAiL: RKassoff@Wilsonsafe.com WEb SiTE: www.wilsonsafe.com

Wilson Safe Company is both a manufacturer and distributor of mechanical safes as well as electronic cash-handling equipment. We have been servicing the nation for over 100 years. We provide a team of sales consultants, 24/7 service, and safe move capabilities anywhere in the U.S. and beyond.

Check/Credit Card Fraud

Gulfcoast Software Solutions

912 Drew St, Clearwater, FL 33755 TELEPHONE: 727-441-2131 FAX: 813-436-5256 CONTACT: Tim Lindblom EmAiL: sales@gulfcoastsoftware.com WEb SiTE: www.gulfcoastsoftware.com

Gulfcoast Software Solutions’ video and data recorders feature bestin-class video compression, multiple-device mining, and a broad range of real-time, event-driven, local and enterprise tools. With our exception-based tools and alerts, store managers and LP executives complete their routines in just a few minutes each morning, addressing issues in hours, not days or weeks.

Civil Recovery

Palmer, Reifler and Associates P.A.

1900 Summit Tower Blvd, Ste 820, Orlando, FL 32810 TELEPHONE: 866-875-6565 FAX: 407-875-0739 CONTACT: Jeff Welch EmAiL: info@civilrecoverylaw.com WEb SiTE: www.civilrecoverylaw.com

Representing many of the nation’s largest retailers for over seventeen years, Palmer, Reifler and Associates continues to expand its client base in recovery for internal and external theft claims. The firm’s approach helps retailers recoup dollars lost from shrink and minimize the costs associated with theft. Our approach follows the law, but also utilizes the best practices and technology of the collection industry. As your civil recovery, restitution hybrid, and returned-checks recovery provider, Palmer, Reifler and Associates strives to deliver professionalism and results that exceed our clients’ expectations. For more information please call us toll free at 866-875-6565. 700 Matthews-Mint Hill Rd, Ste C, Matthews, NC 28105 TELEPHONE: 770-335-4891 Fax: 704-365-1026 CONTACT: Amber Virgillo EmAiL: amberv@lpportal.com WEb SiTE: www.contactinc.com

Contact, Inc. is a boutique consulting, communication, training, and awareness company specializing in loss prevention. The Contact approach includes:

Analyzing systems, operations, and people strategies,

Implementing materials to excite and inform associates, and

Measuring results using proven tracking systems. Based in Charlotte, NC, Contact is uniquely attuned to improving operating results for retail organizations by providing loss prevention expertise and services designed to lower shrinkage, expense, and loss. Contact’s extensive experience in loss prevention, risk management, operations, and safety enables us to provide the highest quality program with little client effort.

Jack L. Hayes International, Inc.

27520 Water Ash Dr., Ste 100, Wesley Chapel, FL 33544 TELEPHONE: 813-991-5628 FAX: 813-991-5682 CONTACT: Mark R. Doyle EmAiL: mrd@hayesinternational.com WEb SiTE: www.hayesinternational.com

Hayes International is internationally recognized as the foremost inventory shrinkage control consulting firm in the world. For over 30 years, we have assisted retail, distribution, and manufacturing companies become more profitable through effective inventory shrinkage control. We have developed a reputation within the retail area that is second to none. Hayes consultants continuously travel throughout North America conducting third-party loss prevention and safety compliance audits for our clients, while providing practical solutions for unnecessary loss exposures. All Hayes consultants came up in the retail industry and have twenty-plus years of LP experience. Contact us today and experience the difference.

LP Innovations, Inc.

37 Birch St, Milford, MA 01757 TELEPHONE: 877-574-6682 FAX: 508-449-3965 CONTACT: David Johnston EmAiL: solutions@lpinnovations.com WEb SiTE: www.lpinnovations.com

LP Innovations (LPI) is a leader in providing retailers with nationwide loss prevention solutions focused on earnings improvement. Since 1998 LPI has partnered with retailers of all segments and sizes, demonstrating proven results that dramatically reduce expenses, improve shrink, and increase profitability. Our trusted solutions are used today by many leading retailers either as a complete loss prevention function or a supporting resource to an existing LP department. Our wide range of services include best practice and specialized auditing, exceptionreporting analysis, investigative resources, training and awareness programs, mystery and integrity shops, and much more.

PCG Solutions, Inc.

4101 Tates Creek Ctr Dr., Ste 150, Lexington, KY 40517 TELEPHONE: 888-318-1750 CONTACT: Walter Palmer EmAiL: wpalmer@pcgsolutions.com WEb SiTE : www.PCGsolutions.com

PCG Solutions is recognized as a leading consulting firm in the retail loss prevention and asset protection market. We provide outside expertise, objective insights, and strategic-level consulting to assist your organization in designing an approach that will produce the results you desire. Whether you are looking for benchmark data on industry practices, strategic maps to guide your organization’s efforts, exploring international expansion, or want to improve the capabilities of your staff, contact us to find out why leading retail organizations work with PCG and how they find value in our services.

P.O. Box 250008, Franklin, MI 48025 TELEPHONE: 248-358-8508 FAX: 248-358-8508 CONTACT: Terrence Daryl Shulman, JD, LMSW, ACSW, CAAC, CPC EmAiL: terrenceshulman@theshulmancenter.com WEb SiTE: www.theshulmancenter.com

Terrence Shulman has been a leader in theft prevention, education, and treatment since 1992. An attorney, therapist, and consultant, Shulman has authored several books, including

Something for Nothing: Shoplifting Addiction and Recovery,

Biting the Hand That Feeds: The Employee Theft Epidemic, and

Bought Out and $pent! Recovery from Compulsive $hopping and $pending. He also founded C.A.S.A. (Cleptomaniacs and Shoplifters Anonymous). Shulman has appeared on over 100 TV shows and has been quoted in over 100 articles. He has organized two international conferences and presented at many others.

EAS

ADT

One Town Center Dr., Boca Raton, FL 33486 TELEPHONE: 561-981-4275 CONTACT: Lee Pernice EmAiL: lpernice@adt.com WEb SiTE: www.adtbusiness.com/retail

ADT Worldwide is a leading supplier of electronic security for the retail industry, providing retailers with business intelligence tools to improve operations and profitability. The company offers a variety of tools, including everything from advanced anti-theft systems, such as electronic article surveillance (EAS), to sophisticated integrated systems with point-of-sale and data analytic features. Visit www.adt.com for more information.

Bass Security

26701 Richmond Rd, Cleveland, OH 44146 TELEPHONE: 888-774-3400 FAX: 888-774-3500 CONTACT: Joe Mignone EmAiL: sales@basssecurity.com WEb SiTE: www.bass-security.com Bass Security has been focused on providing turnkey solutions for retailers nationwide for over 34 years. With a customer base of over 100,000 retailers in the U.S. alone, we are experts at solving problems for the industry. Our offerings include:

CCTV solutions

Alarm systems

Access control

EAS

Locksmith services

Safes

Web-based reporting and alarm monitoring

Customization and installation of door locks and loss prevention hardware doors and frames

Facility-wide key control and standardized lock systems

Assistance in construction planning for new facilities or upgrading your current system 755 NW 17th Ave, Delray Beach, FL 33445 TELEPHONE: 561-900-2744 FAX: 561-900-2747 CONTACT: Eric Brotherhood EmAiL: ebrotherhood@bsi-eas.com WEb SiTE: www.bsi-eas.com

We stock and immediately ship all forms of EAS loss prevention tags, labels, detachers, deactivators, and systems. Our own BSI RF system is unparalleled in ease of installation and performance. We buy and sell all Checkpoint and Sensormatic systems and stock CCTV solutions for public-view monitoring and digital recording. Business radios, counterfeit currency detection, and covert video investigation kits are now available as well. Our customer service and reliable shipping are second to none.

Catalyst Tags, Inc.

9180 Boggy Creek Rd, Ste 5, Orlando, FL 32824 TELEPHONE: 407-440-2867 FAX: 407-641-8847 CONTACT: Larry Ford EmAiL: lf@catalyst-direct.com WEb SiTE: www.catalyst-direct.co.uk/catalyst_us/

Catalyst Tags, Inc. is your complete provider of EAS security solutions. We have been a leading provider of EAS solutions to retailers around the world for over seven years. Our offering includes complete EAS systems to fit any need, and a complete selection of RF and AM tag solutions, including our innovative Bottlelox. Our Catalyst exclusive CSTR (Catalyst Source Tag Recycling) program is now in use at major retailers around the world, providing significant cost savings. We are ready to provide value to your organization through our wide product offering, competitive pricing, and prompt stock delivery.

Checkpoint Systems, Inc.

101 Wolf Dr., Thorofare, NJ 08086 TELEPHONE: 800-257-5540 EmAiL: marketingleads@checkpt.com WEb SiTE: www.CheckpointSystems.com

Checkpoint Systems is a global leader in shrink management, merchandise visibility, and apparel-labeling solutions. Checkpoint partners with retailers and their suppliers to reduce shrink, increase shelf availability, ensure labeling consistency, and achieve operational excellence. Checkpoint’s solutions enable retailers to enhance the shopping experience for consumers and grow their businesses profitably.

2255B Queen St E, Unit 150, Toronto, ON M4E 1G3 TELEPHONE: 416-691-4730 FAX: 416-691-7725 CONTACT: Sheila Barry EmAiL: shelia@retailersadvantage.com WEb SiTE: www.retailersadvantage.com

Retailers are reporting a 40 to 60 percent reduction in shrink by using our a3tag compared to traditional EAS tags. The financial savings are being proven mathematically. Our Reusable Intelligent a3tag is the pathway to developing a complete management tool to control internal theft, inventory control, distribution, marketing, and more. Our new a3tag is fully compatible with your existing EAS systems. For more information please call Sheila Barry at 416-691-4730.

WG Security Products Inc.

3031 Tisch Way, Ste 602, San Jose, CA 95128 TELEPHONE: 408-241-8000 CONTACT: Alisyn Gularte EmAiL: agularte@wgspi.com WEb SiTE: www.wgspi.com

Headquartered in the heart of Silicon Valley, WG Security Products Inc. has established itself as a leading designer and developer of loss prevention solutions with products ranging from electronic article surveillance (EAS) systems and tags to our intelligent asset protection “Wave” product line. The company’s growth is reflective of our ability to hear the voice of our customers and translate their needs into revolutionary security products that deliver value to our customers.

Education/Certification

Center for Interviewer Standards & Assessment, Ltd

4932 Main St, Downers Grove, IL 60515 TELEPHONE: 866-616-5800 FAX: 630-852-7081 CONTACT: Wayne Hoover EmAiL: whoover@w-z.com WEb SiTE: www.certifiedinterviewer.com

Certified Forensic Interviewer (CFI), an internationally recognized professional designation for the field of interview and interrogation, is focused on advancing professionalism and establishing recognized standards of excellence. It is more important now than ever to be sure the skills an interviewer uses are as up-to-date and legally sound as possible. To achieve this, the CFI designation has created a global standard for an objective set of standards to evaluate, measure, and certify the skill level of professional interviewers. 2345 Crystal Dr., Arlington, VA 22202 TELEPHONE: 202-452-8444 FAX: 202-220-0878 CONTACT: Amanda Bond-Thorley EmAiL: abondthorley@fmi.org WEb SiTE: www.fmi.org

The Food Marketing Institute (FMI) provides a wide range of resources for asset protection professionals in the food retail industry.

Asset Protection Conference, March 6 – 9, 2011, Orlando,

Florida (incorporating FMI’s previous separate loss prevention and risk, insurance, and safety management conferences)

Federal and state lobbying on key issues, including organized retail crime

Cutting-edge research on shrink trends

Thought leadership on industry issues

The Loss Prevention Foundation

700 Matthews-Mint Hill Rd, Ste C, Matthews, NC 28105 TELEPHONE: 704-837-2521 FAX: 303-761-6359 CONTACT: Gene Smith EmAiL: gene.smith@losspreventionfoundation.org WEb SiTE: www.losspreventionfoundation.org

Our mission is to advance the loss prevention profession by providing relevant, convenient, and challenging educational resources. We support this mission through a variety of ever-expanding initiatives, including two certification programs (LPQ and LPC), on-line educational resources, a career-oriented membership program, student scholarships, and a college and university program. Our certification programs are designed to give individuals the opportunity to gain valuable knowledge about retail, business, leadership, and loss prevention. A unique and powerful networking engine as the industry’s first and only professional membership program, the Foundation provides LP professionals of all levels the resources to excel in their careers.

Northern Michigan University

1401 Presque Isle Ave, Marquette, MI 49855 TELEPHONE: 906-227-2660 FAX: 906-227-1754 CONTACT: Prof. Bob Hanson EmAiL: bhanson@nmu.edu WEb SiTE: www.nmu.edu/LP

Don’t let that next promotion pass you by because you need a college degree. Our online Bachelor of Science degree in loss prevention management provides skills for the real world and access to a network of colleagues. We are an accredited institution that does not charge out-of-state tuition for web courses. This program was created with LP professionals from highly respected companies. We have a generous transfer policy and will work with you to maximize your potential. Check our website or call for information. This degree is relevant, online, and respected.

4932 Main St, Downers Grove, IL 60515 TELEPHONE: 800-222-7789 FAX: 630-852-7081 CONTACT: Shane Sturman EmAiL: ssturman@w-z.com WEb SiTE: www.w-z.com

Wicklander-Zulawski & Associates provide the most up-to-date training on interviewing techniques. Seminars include:

Interview and Interrogation Techniques

Advanced Workshop on Interview and Interrogation Techniques

Telephone Interviewing

Interviewing Techniques for the Auditor

Pre-employment Interviewing Webinars include:

Interviewing Techniques for Non-Loss Prevention Personnel

Interviewing for Title 7 Infractions

Certified Forensic Interviewer (CFI) Preparation Course

Online classes at www.wzcampus.com

Emergency Services

Security Resources

1155 Marlkress Rd, Cherry Hill, NJ 08003 TELEPHONE: 877-477-9638 FAX: 856-310-9192 CONTACT: Kristine Vece EmAiL: kvece@securityresources.biz WEb SiTE: www.securityresources.biz

Whether at one location or at hundreds, with one phone call our trademarked XpressGuard® service provides on-demand security guard services anywhere in the U.S., Canada, and Puerto Rico in four hours or less, guaranteed. Our “All-Star Team,” consisting of over seven hundred of the top-ranked security providers, responds ondemand when you need them, all through a single point of contact. All of our partners are fully licensed and insured with a proven track record meeting our clients’ needs. Whether for physical safety or natural disasters, such as hurricanes, you can rely on us any time in four hours or less.

United Security Protective Services, LLC

159 N. Main St, Mullica Hill, NJ 08062 TELEPHONE: 800-978-6063 FAX: 856-456-7108 CONTACT: Kevin Cleary EmAiL: info@unitedguards.com WEb SiTE: www.unitedguards.com

United Security provides emergency response in five hours or less guaranteed, anywhere in the U.S., Canada, and Puerto Rico. Alarm malfunctions, infrastructure failures, criminal mischief, physical security concerns, employee safety, natural disasters, and any other type of emergency that occurs, our proprietary network of affiliates are licensed, insured, and available to meet your needs. Client relation specialists are available 24 hours a day, 7 days a week, 365 days a year. Realize the peace of mind and ease of utilizing a fullservice security personnel and loss prevention specialist by calling United Security today.

Employment/Recruiting

Jennings Executive Recruiting

4800 SW Meadows Rd, Ste 300, Lake Oswego, OR 97035 TELEPHONE: 503-534-3604 CONTACT: Denise Jennings EmAiL: denise@jenningsrecruiting.com WEb SiTE: www.jenningsrecruiting.com

Jennings Executive Recruiting executive search firm focuses on retail loss prevention throughout North America. Our specialty is focused on providing superior customer service to both client companies and candidates. Unlike many larger firms who try to do many things, we intend to stay focused on our core offering, which is identifying and securing talent for our clients. We search for passive candidates to match the opportunity. We pride ourselves in evaluating talent, making successful placements, and continual follow up before and after each search. Our approach is a personalized one. A refreshing approach in loss prevention recruiting.

LexisNexis

1000 Alderman Dr., Alpharetta, GA 30005 TELEPHONE: 800-590-8535 FAX: 770-752-6062 CONTACT: Joe Metro EmAiL: joe.metro@lexisnexis.com WEb SiTE: www.lexisnexis.com/screening

LexisNexis® brings clarity to your hiring decisions with innovative screening solutions developed from over thirty years supporting some of the largest companies worldwide. Our Retail Theft Contributory Database helps employers quickly identify applicants with a history of theft and/or fraud before a hiring decision is made. Participating employers contribute their own cases and use the database as needed to help make faster hiring decisions. Using the LexisNexis® Retail Theft Contributory Database as the first step in your screening process allows you to quickly and cost-effectively eliminate candidates from the hiring process that don’t meet your standards.

Loss Prevention Recruiters

9748 Andrea Dr., Concord Twp., OH 44060 TELEPHONE: 440-210-1867 FAX: 440-210-1358 CONTACT: Chris O’Leary EmAiL: chriso@lprecruiters.com WEb SiTE: www.lprecruiters.com

Loss Prevention Recruiters

HELPING YOU MAKE INFORMED DECISIONS

A leading national retail loss prevention recruiting solutions provider.

Our reputation is based upon providing sound advice and ethical behavior.

We will provide you with the level of customer service that you expect.

Hiring the wrong person will result in missed opportunities for profit improvement.

You will never be viewed as human capital.

Your confidentiality will never be compromised.

7868 Rea Rd, Ste F-302, Charlotte, NC 28277 TELEPHONE: 704-405-1415 FAX: 704-365-1026 CONTACT: Jim Lee EmAiL: info@lpjobs.com WEb SiTE: www.lpjobs.com

LPjobs.com is the premier Internet site for recruiting loss prevention professionals. Thousands of LP professionals from store-level to executives search the LPjobs site monthly looking for opportunities to advance their careers. With affordable corporate memberships, LPjobs can provide your organization with a cost-effective method for targeting your recruiting efforts and avoiding the high costs and inefficiencies of search firms, newspaper advertising, and generic Internet web sites. Go online to see why retailers large and small use LPjobs.com to recruit quality LP professionals.

Exception Reporting

Gulfcoast Software Solutions

912 Drew St, Clearwater, FL 33755 TELEPHONE: 727-441-2131 FAX: 813-436-5256 CONTACT: Tim Lindblom EmAiL: sales@gulfcoastsoftware.com WEb SiTE: www.gulfcoastsoftware.com

Gulfcoast Software Solutions’ video and data recorders feature bestin-class video compression, multiple-device mining, and a broad range of real-time, event-driven, local and enterprise tools. With our exception-based tools and alerts, store managers and LP executives complete their routines in just a few minutes each morning, addressing issues in hours, not days or weeks.

InstaKey Security Systems

7456 W. 5th Ave, Lakewood, CO 80226 TELEPHONE: 303-761-9999 FAX: 303-761-6359 CONTACT: Cita Doyle EmAiL: cdoyle@instakey.com WEb SiTE: www.instakey.com

We are committed to making key management simple by saving you time, money, and improving your overall security. When an immediate lock change is required, this system eliminates necessary locksmith expenses by utilizing lock cylinders that can be rekeyed by onsite personnel up to nine times without removing cores or lock hardware. Our system ends the need to rekey when keys are returned by managing restricted serialized keys, and improves keyholder accountability with web-based key control providing audit/ exception reporting that maintains program compliance.

LP Innovations, Inc.

37 Birch St, Milford, MA 01757 TELEPHONE: 877-574-6682 FAX: 508-449-3965 CONTACT: David Johnston EmAiL: solutions@lpinnovations.com WEb SiTE: www.lpinnovations.com

LP Innovations (LPI) is a leader in providing retailers with nationwide loss prevention solutions focused on earnings improvement. Since 1998 LPI has partnered with retailers of all segments and sizes, demonstrating proven results that dramatically reduce expenses, improve shrink, and increase profitability. Our trusted solutions are used today by many leading retailers either as a complete loss prevention function or a supporting resource to an existing LP department. Our wide range of services include best practice and specialized auditing, exceptionreporting analysis, investigative resources, training and awareness programs, mystery and integrity shops, and much more. 1800 West Park Dr., Westboro, MA 01581 TELEPHONE: 888-328-2826 FAX: 508-647-9495 CONTACT: Sales EmAiL: info@micros-retail.com WEb SiTE: www.micros-retail.com

XBR® Loss Prevention and Store Analytics is an industry-leading, exception-based loss prevention system developed by MICROSRetail. A central application that allows you to quickly mine transaction data, XBR is the one business tool that can help you dramatically reduce shrink for immediate savings, greater productivity, and faster ROI…often in as little as three months. Focusing on exception-based reporting methods, XBR easily identifies, tracks, manages, and resolves issues, such as fraudulent transactions, productivity concerns, and training or compliance issues. The robust analysis features and multiple report types make it easier to use than the traditional in-house reporting systems.

StopLift Checkout Vision Systems

185 Alewife Brook Pkwy, Ste 401, Cambridge, MA 02138 TELEPHONE: 866-426-2479 FAX: 509-352-6048 CONTACT: Peter Parcellin EmAiL: info@stoplift.com WEb SiTE: www.stoplift.com

CHECKOUT VISION SYSTEMS

StopLift’s ScanItAll software is the fastest growing technology in loss prevention. Thousands of checkouts are right now having their video (from existing overhead cameras) automatically analyzed every moment by StopLift’s software to detect shrink visually, even when it leaves no data-trail, including:

Sweethearting between cashiers and customers

Bottom-of-basket (BOB) and middle-of-basket (MOB) loss

Self-checkout loss

Operational error, refund fraud, void fraud, and others Major chains are utilizing StopLift to significantly reduce shrinkage, deter future theft, and boost profitability. See video of actual detected incidents at www.stoplift.com. Call or email today to schedule a live web demonstration.

Guards/Protective Services

Global Elite Group

825 East Gate Blvd, Ste 301, Garden City, NY 11530 TELEPHONE: 516-414-0487 FAX: 516-414-0488 EmAiL: GSASales@globaleliteinc.com WEb SiTE: www.globaleliteinc.com

The Global Elite Group consists of four major service divisions that can accommodate a wide variety of client needs. We provide services in eight major domestic locations and multiple international locations. Global Security Associates, the founding division in 2002, covers a wide range of assignments from standing guard posts to executive protection and special events. Global Aviation Management provides security in both commercial and general aviation. Global Emergency Management covers emergency planning, response, and recovery needs and has deployed teams for Hurricanes Katrina, Gustav, and Ike. Global Consulting Services offers a wide range of services from business-continuity planning to threat assessment and security audits.

159 N. Main St, Mullica Hill, NJ 08062 TELEPHONE: 800-978-6063 FAX: 856-456-7108 CONTACT: Kevin Cleary EmAiL: info@unitedguards.com WEb SiTE: www.unitedguards.com

United Security Protective Services, LLC, proudly provides security and loss prevention professionals to suit client needs for temporary or permanent coverage of any site. United Security works with a nationwide network of approved providers scrutinized to meet training, insurance, and licensing standards in all 50 states, Canada, and Puerto Rico to ensure coverage of your site in five hours or less. A representative from United Security is your sole contact for anything from single-site alarm issues to nationwide remodels. One call to United Security Protective Services initiates a comprehensive solution tailored to your loss prevention and store facilities needs.

Hotline/Data Gathering Services

Global Compliance

13950 Ballantyne Corporate Place, Charlotte, NC 28277 TELEPHONE: 800-528-5745 FAX: 704-552-5820 CONTACT: Michelle Midkiff EmAiL: michelle.midkiff@globalcompliance.com WEb SiTE: www.globalcompliance.com

Global Compliance is a leading global provider of comprehensive ethics and compliance solutions that can help retailers build a culture of integrity, reduce risk, and minimize loss. We serve over 4,000 clients…including over 100 retailers…and their 25-millionplus employees in over 200 countries and territories. Our integrated suite of ethics and compliance solutions, including employee hotline services, training and education, expert advisory services, and performance and benchmarking solutions suit every retail culture, from specialty retailers to department stores to big-box retailers. Visit us at www.globalcompliance.com.

INFORM Applications, Inc.

888 Veterans Memorial Hwy, Hauppauge, NY 11788 TELEPHONE: 631-851-0222 FAX: 631-851-1769 CONTACT: Michael Jank EmAiL: Michael_jank@ibi.com WEb SiTE: www.informrmis.com

INFORM Applications offers award-winning, web-based software solutions to support risk management and loss prevention professionals’ needs for data collection, consolidation, and reporting. Our products include a web-based incident reporting system, incident management/investigation system, and our #1-rated Risk Management Information System. Our technology is scalable to fit the diverse needs of our client base, which ranges from Fortune 50 to non-profits. Our products enable you to access your risk and loss prevention data on a 24/7 basis. Visit our web site at www.informrmis.com 7000 W. 111th St, Ste 305, Worth, IL 60482 TELEPHONE: 708-361-4310 FAX: 708-876-5940 CONTACT: Michelle Michael EmAiL: mmichael@lpguys.com WEb SiTE: www.LPguys.com

LP Software, Inc. is a leading supplier of incident management and auditing software solutions. Our powerful reporting tool allows you to analyze data at the click of a mouse. We strive to streamline your company’s loss prevention, operations, employee relations, and risk management departments. Our product suite offers a comprehensive, cost-effective, and highly customizable solution to help protect your company’s bottom line. We are now offering telephone and web hotline services to provide organizations a complete solution to gather information on all of your organization’s incidents. Visit us at www.LPguys.com or call us today to learn more about our suite of services.

Inventory

Hart Systems

60 Plant Ave, Hauppauge, NY 11788 TELEPHONE: 800-252-2818 FAX: 631-439-8270 CONTACT: Susan Smith EmAiL: sales@hartsystems.com WEb SiTE: www.hartsystems.com

Hart Systems is a leading provider of technology-driven, physical inventory management solutions to the retail industry. Our solutions enable clients like Best Buy, Whole Foods, TJ Maxx, and others to conduct highly accurate and cost-effective physical inventories throughout their retail outlets. Hart delivers leading-edge scanning devices and integrated client-specific application software that, when in the hands of a retail client’s in-store associates, results in greater accuracy, more control, and significant cost savings as compared to an outsourced inventory service. Hart’s web-based portal provides your management team virtual oversight of your physical inventory while it is occurring.

RGIS

2000 E. Taylor Rd, Auburn Hills, MI 48326 TELEPHONE: 800-551-9130 CONTACT: Dale Huggins EmAiL: sales@rgis.com WEb SiTE: www.rgis.com

RGIS is a market leader in supply-chain, inventory, insights, merchandising, and optimization solutions. Our services include, but are not limited to, inventory, supply-chain, compliance audits, store mapping, merchandising, resets, staffing solutions, and store optimization. We deploy employees in more than 40 countries, offering our customers unsurpassed geographic coverage and unique tools and processes to ensure accuracy, reliability, and efficiency.

9550 Warner Ave, Ste 250, Fountain Valley, CA 92708 TELEPHONE: 888-688-2405 FAX: 888-846-4140 CONTACT: Bradley Kelsheimer EmAiL: BKelsheimer@LPAssociates.com WEb SiTE: www.LPAssociates.com

Loss Prevention Associates is a nationwide leader in security consulting, investigations, and business risk services. We specialize in business investigation solutions that will reduce your losses or liability. When our clients need prompt, continued access to a variety of detailed, objective, and often confidential information, we can provide them with a decisive advantage in the business world. Helping to safeguard the integrity of your business, our extensive, nationwide investigative capabilities can provide your organization with sensitive data that might otherwise be difficult to obtain.

LP Innovations, Inc.

37 Birch St, Milford, MA 01757 TELEPHONE: 877-574-6682 FAX: 508-449-3965 CONTACT: David Johnston EmAiL: solutions@lpinnovations.com WEb SiTE: www.lpinnovations.com

LP Innovations (LPI) is a leader in providing retailers with nationwide loss prevention solutions focused on earnings improvement. Since 1998 LPI has partnered with retailers of all segments and sizes, demonstrating proven results that dramatically reduce expenses, improve shrink, and increase profitability. Our trusted solutions are used today by many leading retailers either as a complete loss prevention function or a supporting resource to an existing LP department. Our wide range of services include best practice and specialized auditing, exception-reporting analysis, investigative resources, training and awareness programs, mystery and integrity shops, and much more.

Logistics Security

CargoNet

545 Washington Blvd, Jersey City, NJ 07310 TELEPHONE: 888-595-2638 FAX: 201-469-2027 CONTACT: Richard Kirk EmAiL: rkirk@cargonet.com WEb SiTE: www.cargonet.com

CargoNet helps prevent cargo theft and increases recovery rates through secure and controlled information sharing between theft victims and their business partners and law enforcement. CargoNet is centered on a national database and information-sharing system managed by crime analysts and subject-matter experts. CargoNet applies an integrated, layered approach that exploits the weakness of cargo thieves at multiple points and includes integrated databases, a theft-alert system, task force and investigations support, a tractor/trailer theft-deterrence program, the TruckStopWatch program, driver education and incentives, secondary-market monitoring and interdictions, crime trend analysis and loss control services, and training and education. 50 Schilling Rd, Hunt Valley, MD 21031 TELEPHONE: 800-888-2129 CONTACT: Ed Walsh EmAiL: sales@dunbararmored.com WEb SiTE: www.dunbararmored.com

Dunbar’s comprehensive cash management solutions provide for the safeguarding of valuables by delivering innovative security services. Backed by our nationwide armored logistics network, we provide integrated loss prevention and cash management services. Our comprehensive solutions work in unison to simplify your cashhandling processes, improve awareness of cash flow, and expedite funds availability, all while adding an increased layer of security and protection to your employees, customers, and overall business operation. Dunbar—Revolutionizing Cash Logistics

ENFORCER Transport Security, Inc.

820 S. Pine St, Waconia, MN 55387 TELEPHONE: 952-442-5625 CONTACT: Nick Erdmann EmAiL: nick@transportsecurity.com WEb SiTE: www.transportsecurity.com

Transport Security, Inc. has been providing cargo security solutions for over 30 years. The ENFORCER® product line includes king pin locks, which have prevented numerous trailer thefts; Air Cuff® locks, which prevented numerous attempted thefts of trucks in 2009; rear door trailer and container locks; C-TPAT compliant security seals; ABLOY® High-Security Padlocks; and The ENFORCER® Covert GPS Tracking Technology, which is a portable, web-based application that monitors assets covertly inside of trailers, containers, and sealed packages.

Sentry Technology Corporation

1881 Lakeland Ave, Ronkonkoma, NY 11779 TELEPHONE: 800-461-2803 FAX: 416-674-5075 CONTACT: Dave Rosen EmAiL: drosen@sentrytechnology.com WEb SiTE: www.sentrytechnology.com

Sentry Technology manufactures the SentryVision® SmartTrack that uses patented technology to transmit video images from one or two PTZ cameras traveling on a carriage, along an aluminum rail mounted on the ceiling or wall of any facility. The camera provides unobstructed views of people and events that are not possible with conventional camera systems. SmartTrack can be operated using a conventional CCTV joystick console, a wireless PDA, and over the web. Sentry develops and sells OperationalVideo, which is a browser-based video application to assist retailers with real-time management of security, merchandising audits, and employee procedure compliance.

12310 World Trade Dr., Ste 108, San Diego, CA 92128 TELEPHONE: 858-312-5711 FAX: 858-618-2702 CONTACT: Barry Gallace EmAiL: BarryG@carttronics.net WEb SiTE: www.carttronics.com

Shoplifting, ORC, and dishonest and inattentive employees are responsible for 78.0 percent of retail shrink according to the 2009 Global Retail Theft Barometer. Carttronics’ active RF-based solutions attack these causes of shrink in real time to stop loss-producing events now, resulting in reduced shrink and increased profitability beginning day one. CarttronicsBOBS™, POPS™, BASKETTRAK™, and CAPS® are supported by StorePort™, the company’s web-based monitoring and management portal that also serves to deliver valuable business intelligence to our retailer partners to help focus limited resources on high-priority opportunities.

Personnel Outsourcing

LP Innovations, Inc.

37 Birch St, Milford, MA 01757 TELEPHONE: 877-574-6682 FAX: 508-449-3965 CONTACT: David Johnston EmAiL: solutions@lpinnovations.com WEb SiTE: www.lpinnovations.com

LP Innovations (LPI) is a leader in providing retailers with nationwide loss prevention solutions focused on earnings improvement. Since 1998 LPI has partnered with retailers of all segments and sizes, demonstrating proven results that dramatically reduce expenses, improve shrink, and increase profitability. Our trusted solutions are used today by many leading retailers either as a complete loss prevention function or a supporting resource to an existing LP department. Our wide range of services include best practice and specialized auditing, exception-reporting analysis, investigative resources, training and awareness programs, mystery and integrity shops, and much more.

Physical Security

American Integrated Security Group Inc.

15-01 132nd St, College Point, NY 11356 TELEPHONE: 718-576-1471 FAX: 718-785-3213 CONTACT: Dave Sherer EmAiL: dsherer@aisg-online.com WEb SiTE: www.aisg-online.com

AISG is a full-service security consultant and integrator dedicated to providing leading-edge security solutions customized to fit the exact requirements and budget of each client. Our services include:

IP video surveillance with 2-way audio

Remote video monitoring

Central station video/burglary monitoring

Analog CCTV

Access control systems

Intrusion alarm systems

Interactive central video monitoring

Data and networking

Unarmed/armed officers 302 Detex, New Braunfels, TX 78130 TELEPHONE: 800-729-3839 FAX: 800-653-3839 CONTACT: Ken Kuehler EmAiL: kk@detex.com WEb SiTE: www.detex.com

For more than a century, Detex has earned the trust of millions of property owners to secure and protect their people and property. From our newest innovations in life safety and security door hardware, integrated door security systems and guard-tour verification technologies to our original Watchman’s clocks, Detex, a U.S. company, designs, manufactures, markets, and ships our products from New Braunfels, Texas, and is recognized as a best-inclass life safety, security, and security assurance solutions provider worldwide. Call us today to discuss delayed egress, multipoint locks, or one of our many other products that help control shrink.

InstaKey Security Systems

7456 W. 5th Ave, Lakewood, CO 80226 TELEPHONE: 303-761-9999 FAX: 303-761-6359 CONTACT: Cita Doyle EmAiL: cdoyle@instakey.com WEb SiTE: www.instakey.com

We are committed to making key management simple by saving you time, money, and improving your overall security. When an immediate lock change is required, this system eliminates necessary locksmith expenses by utilizing lock cylinders that can be rekeyed by onsite personnel up to nine times without removing cores or lock hardware. Our system ends the need to rekey when keys are returned by managing restricted serialized keys, and improves keyholder accountability with web-based key control providing audit/ exception reporting that maintains program compliance.

Next Level Security Systems

6353 Corte del Abeto, Carlsbad, CA 92011 TELEPHONE: 760-444-1410 CONTACT: Jumbi Edulbehram EmAiL: sales@nlss.com WEb SiTE: www.nlss.com

Next Level Security Systems is a physical security company focused on developing a new breed of networked security solutions. Next Level’s products and solutions combine the performance, sophistication, and functionality of enterprise-class security systems into a compact, unified solution. Led by a team of seasoned security executives and world-class engineers, Next Level is built around the core belief that exceptional performance and advanced technology should be both easy to use and affordable. The company’s flagship solution, the NLSS Gateway, combines video management, access control, video analytics, intrusion detection, and two-way audio into a single appliance.

6605 Cypresswood Dr., Spring, TX 77379 TELEPHONE: 281-516-6000 CONTACT: Lee Caswell EmAiL: sales@pivot3.com WEb SiTE: www.pivot3.com

Pivot3 was founded in 2003 on the idea that revolutionary, scale-out architecture with integrated server and storage virtualization could deliver higher availability in a cost-effective, simpler way than traditional, proprietary products that treat servers and storage as separate technologies. The Pivot3 Scale-Out Application Platform reduces cost by consolidating server and shared-storage functionality in a common appliance, and features application failover to protect both storage and VMS applications in the event of a failure. The award-winning innovation of hosting servers in an iSCSI SAN eliminates the need for standalone physical servers resulting in 40 percent reductions in power, cooling, rack space, and cost.

Verint Video Intelligence Solutions

12110 N. Pecos St, Ste 300, Denver, CO, 80234 TELEPHONE: 303-450-5900 FAX: 303-450-5950 CONTACT: Cortney Jaret, Marketing Director EmAiL: marketing.vis@verint.com WEb SiTE: www.verint.com/video_solutions

Verint® Video Intelligence Solutions™ is a leading global provider of networked video solutions designed to enhance the security of people, property, and assets. Its award-winning Nextiva® portfolio features IP video management software, integrated analytics, encoders, cameras, wireless devices, and intelligent DVRs for use across a variety of vertical market environments. Open, standardsbased, and IT friendly, Verint solutions help organizations realize the benefits of IP video, leveraging their legacy video investments.

Visionhitech Americas, Inc.

4020 Birch St, Ste 102, Newport Beach, CA 92660 TELEPHONE: 949-660-1412 FAX: 949-660-1185 CONTACT: Scott Hamasaki EmAiL: info@vhtamericas.com WEb SiTE: www.vhtamericas.com

Visionhitech is a security manufacturer of CCTV surveillance equipment specializing in dome cameras, bullet cameras, infrared cameras, and digital video recorders. Visionhitech has created many “world’s first” and “world’s smallest” innovations for almost 15 years, acquiring 47 significant patents along the way. This achievement is obtained by a forward-thinking philosophy. This philosophy will position Visionhitech as a pioneer in intelligent video solution technology that is a proactive surveillance system that acknowledges potential incidents in advance and prevents them from happening.

Pre-employment Screening

Certifinder, LLC

460 N. University Ave, Ste 201, Provo, UT 84601 TELEPHONE: 801-373-5770 FAX: 801-373-8861 CONTACT: Brad Moss EmAiL: brad.moss@certifinder.com WEb SiTE: www.certifinder.com

Certifinder® provides a full suite of employment screening solutions that are delivered by a dedicated team of people that understand your industry and care about your business. All of our solutions are best-in-class, available worldwide, and specifically designed to reduce the time and cost associated with the employment screening process. 1000 Alderman Dr., Alpharetta, GA 30005 TELEPHONE: 800-590-8535 FAX: 770-752-6062 CONTACT: Joe Metro EmAiL: joe.metro@lexisnexis.com WEb SiTE: www.lexisnexis.com/screening

LexisNexis® brings clarity to your hiring decisions with innovative screening solutions developed from over thirty years supporting some of the largest companies worldwide. Our Retail Theft Contributory Database helps employers quickly identify applicants with a history of theft and/or fraud before a hiring decision is made. Participating employers contribute their own cases and use the database as needed to help make faster hiring decisions. Using the LexisNexis® Retail Theft Contributory Database as the first step in your screening process allows you to quickly and cost-effectively eliminate candidates from the hiring process that don’t meet your standards.

Loss Prevention Associates, Inc.

9550 Warner Ave, Ste 250, Fountain Valley, CA 92708 TELEPHONE: 888-688-2405 FAX: 888-846-4140 CONTACT: Bradley Kelsheimer EmAiL: BKelsheimer@LPAssociates.com WEb SiTE: www.LPAssociates.com

Loss Prevention Associates is a nationwide leader in security consulting, investigations, and business risk services. We specialize in business investigation solutions that will reduce your losses or liability. When our clients need prompt, continued access to a variety of detailed, objective, and often confidential information, we can provide them with a decisive advantage in the business world. Helping to safeguard the integrity of your business, our extensive, nationwide investigative capabilities can provide your organization with sensitive data that might otherwise be difficult to obtain.

Product Protection

Alpha

10715 Sikes Place, Ste 200, Charlotte, NC 28277 TELEPHONE: 704-206-7849 FAX: 704-845-2932 CONTACT: Carlos Perez EmAiL: carlosperez@alphaworld.com WEb SiTE: www.alphaworld.com

High Theft Solutions

For over 30 years, Alpha has provided retailers with the most innovative and technically advanced products engineered to protect high-theft merchandise. Every Alpha product is designed to defend your bottom line by helping your business reduce theft and increase sales, delivering uncompromising security, ease-of-use for your store associates, aesthetics that complement the merchandise it protects, and an ROI in under twelve months. Give us a call and see how Alpha’s high-theft solutions may help your business today.

Carttronics LLC

12310 World Trade Dr., Ste 108, San Diego, CA 92128 TELEPHONE: 858-312-5711 FAX: 858-618-2702 CONTACT: Barry Gallace EmAiL: BarryG@carttronics.net WEb SiTE: www.carttronics.com

Shoplifting, ORC, and dishonest and inattentive employees are responsible for 78.0 percent of retail shrink according to the 2009 Global Retail Theft Barometer. Carttronics’ active RF-based solutions attack these causes of shrink in real time to stop loss-producing events now, resulting in reduced shrink and increased profitability beginning day one. CarttronicsBOBS™, POPS™, BASKETTRAK™, and CAPS® are supported by StorePort™, the company’s web-based monitoring

ILP Intelligent Loss Prevention

1400 Eddy Ave, Rockford, IL 61103 TELEPHONE: 800-747-4384 FAX: 815-877-6563 CONTACT: Lori Yone EmAiL: sales@intelligentlossprevention.com WEb SiTE: www.intelligentlossprevention.com

FID

The Retail Equation

6430 Oak Canyon, Ste 250, Irvine, CA 92618 TELEPHONE: 888-371-1616 FAX: 949-262-5110 CONTACT: Tom Rittman EmAiL: web_sales@theretailequation.com WEb SiTE: www.theretailequation.com

ILP Intelligent Loss Prevention is the consultative security division of Southern Imperial, Inc., a leading manufacturer of retail displays and fixtures for over 50 years. ILP helps retailers “rethink shrink” with innovative displays that revolutionize the traditional approach to loss prevention. Our OPEN Merchandising System is a shopper-friendly product facing system with built-in security features that allows high-theft items to be openly merchandised. Let ILP customize a unique solution for your critical areas of loss and also help you manage basic security needs with Southern Imperial’s complete line of EAS tags, line security, safe cases, wraps, locking fixtures, and more.

Sennco Solutions Canada

2770 Matheson Blvd E., Mississauga, ON L4W 4M5 TELEPHONE: 416-648-6486 FAX: 905-238-6890 CONTACT: Steffen Schenk EmAiL: steffen.schenk@sennco.ca WEb SiTE: www.sennco.ca

We understand that you have a choice when it comes to retail security. We have built our business from the ground up to continually provide the industry’s leading and most comprehensive retail security solutions. We understand that standard off-the-shelf retail security products do not always provide the optimum solution. In fact, most of the commonly used products we offer today evolved from customized solutions that were developed for specific needs. That continual product innovation continues today as we integrate the latest technologies into our new designs. Please contact us for more information.

Refund/Returns Management

Inmar Solutions

2601 Pilgrim Ct, Winston-Salem, NC 27106 TELEPHONE: 866-440-6917 FAX: 336-770-1939 EmAiL: solutions@inmar.com WEb SiTE: www.inmar.com

Inmar is an industry-leading provider of technology-driven reverselogistics and supply-chain solutions for the consumer goods and healthcare markets. Our solutions include:

Returns Management—Single-source solution from authorization to disposition

Asset Recovery—Invoice processing and payment to value-added liquidation

Risk Management—Regulatory compliant disposition and recall management Supply-Chain Analysis—Returns prevention, reduction, and avoidance

Information Intelligence—Web-based information with analytics Inmar also provides promotion management services, pharmaceutical services, technology solutions, and information and document management.

The Retail Equation optimizes retailers’ revenue and margin by shaping behavior in every customer transaction. The company’s solutions use predictive analytics to turn each individual shopper’s purchase or return into a more profitable experience. This yields immediate financial payback, increasing store comps by as much as 2 percent, with significant return on investment. The Software-as-aService applications operate in more than 15,000 stores in North America, supporting a diverse retail base of specialty apparel, footwear, hard goods, department, big box, auto parts, and more.

RFID

Best Security Industries

755 NW 17th Ave, Delray Beach, FL 33445 TELEPHONE: 561-900-2744 FAX: 561-900-2747 CONTACT: Eric Brotherhood EmAiL: ebrotherhood@bsi-eas.com WEb SiTE: www.bsi-eas.com

We stock and immediately ship all forms of EAS loss prevention tags, labels, detachers, deactivators, and systems. Our own BSI RF system is unparalleled in ease of installation and performance. We buy and sell all Checkpoint and Sensormatic systems and stock CCTV solutions for public-view monitoring and digital recording. Business radios, counterfeit currency detection, and covert video investigation kits are now available as well. Our customer service and reliable shipping are second to none.

Carttronics LLC

12310 World Trade Dr., Ste 108, San Diego, CA 92128 TELEPHONE: 858-312-5711 FAX: 858-618-2702 CONTACT: Barry Gallace EmAiL: BarryG@carttronics.net WEb SiTE: www.carttronics.com

Shoplifting, ORC, and dishonest and inattentive employees are responsible for 78.0 percent of retail shrink according to the 2009 Global Retail Theft Barometer. Carttronics’ active RF-based solutions attack these causes of shrink in real time to stop loss-producing events now, resulting in reduced shrink and increased profitability beginning day one. CarttronicsBOBS™, POPS™, BASKETTRAK™, and CAPS® are supported by StorePort™, the company’s web-based monitoring and management portal that also serves to deliver valuable business intelligence to our retailer partners to help focus limited resources on high-priority opportunities.

101 Wolf Dr., Thorofare, NJ 08086 TELEPHONE: 800-257-5540 EmAiL: marketingleads@checkpt.com WEb SiTE: www.CheckpointSystems.com

Checkpoint Systems is a global leader in shrink management, merchandise visibility, and apparel-labeling solutions. Checkpoint partners with retailers and their suppliers to reduce shrink, increase shelf availability, ensure labeling consistency, and achieve operational excellence. Checkpoint’s solutions enable retailers to enhance the shopping experience for consumers and grow their businesses profitably.

Retailers Advantage

2255B Queen St E., Unit 150, Toronto, ON M4E 1G3 TELEPHONE: 416-691-4730 FAX: 416-691-7725 CONTACT: Sheila Barry EmAiL: shelia@retailersadvantage.com WEb SiTE: www.retailersadvantage.com

Retailers are reporting a 40 to 60 percent reduction in shrink by using our a3tag compared to traditional EAS tags. The financial savings are being proven mathematically. Our Reusable Intelligent a3tag is the pathway to developing a complete management tool to control internal theft, inventory control, distribution, marketing, and more. Our new a3tag is fully compatible with your existing EAS systems. For more information please call Sheila Barry at 416-691-4730.

Safety

Jack L. Hayes International, Inc.

27520 Water Ash Dr., Ste 100, Wesley Chapel, FL 33544 TELEPHONE: 813-991-5628 FAX: 813-991-5682 CONTACT: Mark R. Doyle EmAiL: mrd@hayesinternational.com WEb SiTE: www.hayesinternational.com

Hayes International is internationally recognized as a foremost inventory shrinkage control consulting firm. For over 30 years, we have assisted retail, distribution, and manufacturing companies become more profitable through effective inventory shrinkage control. We have developed a reputation within the retail area that is second to none. Hayes consultants continuously travel throughout North America conducting third-party loss prevention and safety compliance audits for our clients, while providing practical solutions for unnecessary loss exposures. All Hayes consultants came up in the retail industry and have twenty-plus years of LP experience. Contact us today and experience the difference.

Training/Awareness

Contact, Inc.

700 Matthews-Mint Hill Rd, Ste C, Matthews, NC 28105 TELEPHONE: 770-335-4891 Fax: 704-365-1026 CONTACT: Amber Virgillo EmAiL: amberv@lpportal.com WEb SiTE: www.contactinc.com

Contact, Inc. is a boutique consulting, communication, training, and awareness company specializing in loss prevention. The Contact approach includes:

Analyzing systems, operations, and people strategies,

Implementing materials to excite and inform associates, and

Measuring results using proven tracking systems. Based in Charlotte, NC, Contact is uniquely attuned to improving operating results for retail organizations by providing loss prevention expertise and services designed to lower shrinkage, expense, and loss. Contact’s extensive experience in loss prevention, risk

Enabl-u Technologies

One Fairchild Ct, Ste 210, Plainview, NY 11590 TELEPHONE: 877-343-7863 FAX: 516-870-0520 CONTACT: Kevin McMenimen EmAiL: Kevin.McMenimen@enabl-u.com WEb SiTE: www.enabl-u.com

Enabl-u Technologies, a division of ISO Crime Analytics, Inc., provides advanced data management solutions that offer the unique advantage of increasing your ability to efficiently manage tasks, streamline communication, issue alerts, generate in-depth reports, perform investigative and comprehensive link analysis, monitor training, track assets, score audits, and much more. Our R&D investment has resulted in cutting-edge enhancements to our APIS system, as well as creating advanced systems applicable to all areas of business operations. Our industry-leading software systems generate results in data management, emergency preparedness, HR modules for pre-employment tracking, and allegation intake and investigation.

Global Compliance

13950 Ballantyne Corporate Place, Charlotte, NC 28277 TELEPHONE: 800-528-5745 FAX: 704-552-5820 CONTACT: Michelle Midkiff EmAiL: michelle.midkiff@globalcompliance.com WEb SiTE: www.globalcompliance.com

Global Compliance is a leading global provider of comprehensive ethics and compliance solutions that can help retailers build a culture of integrity, reduce risk, and minimize loss. We serve over 4,000 clients…including over 100 retailers…and their 25-millionplus employees in over 200 countries and territories. Our integrated suite of ethics and compliance solutions, including employee hotline services, training and education, expert advisory services, and performance and benchmarking solutions suit every retail culture, from specialty retailers to department stores to big-box retailers. Visit us at www.globalcompliance.com.

LP Innovations, Inc.

37 Birch St, Milford, MA 01757 TELEPHONE: 877-574-6682 FAX: 508-449-3965 CONTACT: David Johnston EmAiL: solutions@lpinnovations.com WEb SiTE: www.lpinnovations.com

LP Innovations (LPI) is a leader in providing retailers with nationwide loss prevention solutions focused on earnings improvement. Since 1998 LPI has partnered with retailers of all segments and sizes, demonstrating proven results that dramatically reduce expenses, improve shrink, and increase profitability. Our trusted solutions are used today by many leading retailers either as a complete loss prevention function or a supporting resource to an existing LP department. Our wide range of services include best practice and specialized auditing, exception-reporting analysis, investigative resources, training and awareness programs, mystery and integrity shops, and much more.

380 N. Broadway, Ste 306, Jericho, NY 11753 TELEPHONE: 800-848-9595 FAX: 516-932-9393 CONTACT: Barbara Staib EmAiL: bcstaib@shopliftingprevention.org WEb SiTE: www.shopliftingprevention.org

NASP helps retailers increase the ROI on juvenile shoplifting apprehensions using the same intervention utilized to reduce repeat offenses in 500 courts in 48 states. Establishing a Juvenile Shoplifter Accountability Program will also enhance parent/community relations and allow you to gather information directly from offenders. A King County, WA, study of juvenile offenders found that the Y.E.S. Program is not only an “extraordinarily effective intervention” for shoplifting, it is “effective in reducing criminal behavior in general.” Program tuition fees are offender-paid.

Wicklander-Zulawski & Associates, Inc.

4932 Main St, Downers Grove, IL 60515 TELEPHONE: 800-222-7789 FAX: 630-852-7081 CONTACT: Shane Sturman EmAiL: ssturman@w-z.com WEb SiTE: www.w-z.com

Wicklander-Zulawski & Associates provide the most up-to-date training on interviewing techniques. Seminars include:

Interview and Interrogation Techniques

Advanced Workshop on Interview and Interrogation Techniques

Telephone Interviewing

Interviewing Techniques for the Auditor

Pre-employment Interviewing Webinars include:

Interviewing Techniques for Non-Loss Prevention Personnel

Interviewing for Title 7 Infractions

Certified Forensic Interviewer (CFI) Preparation Course

Online classes at www.wzcampus.com

Video Monitoring

ADT

One Town Center Dr., Boca Raton, FL 33486 TELEPHONE: 561-981-4275 CONTACT: Lee Pernice EmAiL: lpernice@adt.com WEb SiTE: www.adtbusiness.com/retail

ADT Worldwide is a leading supplier of electronic security for the retail industry, providing retailers with business intelligence tools to improve operations and profitability. The company offers a variety of tools, including everything from advanced anti-theft systems, such as electronic article surveillance (EAS), to sophisticated integrated systems with point-of-sale and data analytic features. Visit www.adt.com for more information. 2140 Highway 88, Brick, NJ 08724 TELEPHONE: 888-845-CCTV CONTACT: Michael Barlow, President EmAiL: lpmag@atlanticom.com WEb SiTE: www.atlanticom.com

As a proven leader in integrated surveillance and security systems, Atlanticom can provide you with the support you need to protect your assets, reduce your losses, and support your investigations no matter what industry you are in. Enterprise security technology solutions from concept to completion is our specialty. Integrated video surveillance, physical access control, and intrusion detection systems alongside a professional, dedicated staff, and the result is an exceptional security solution experience. Whatever your needs, Atlanticom is your single-source solution for equipment supply, installation, and service for a variety of security technologies...with exceptional service programs to meet your critical needs today and tomorrow.

Axis Communications

100 Apollo Dr., Chelmsford, MA 01824 TELEPHONE: 800-444-2947 FAX: 978-614-2100 CONTACT: Jackie Andersen EmAiL: jackie.andersen@axis.com WEb SiTE: www.axis.com

Whether you run a single shop or a whole chain of malls, network video makes a noticeable improvement in your bottom line. The introduction of network video has revolutionized the way retail professionals work with loss prevention, store optimization, fraud detection, security, and customer service. Overall, network video provides a whole new set of tools to reach operational excellence. For more information on Axis loss prevention solutions visit www.axis.com/lp. Axis is an IT company offering network video solutions for professional installations. The company is a global market leader in network video. Axis products and solutions focus on security surveillance and remote monitoring.

Bass Security

26701 Richmond Rd, Cleveland, OH 44146 TELEPHONE: 888-774-3400 FAX: 888-774-3500 CONTACT: Joe Mignone EmAiL: sales@basssecurity.com WEb SiTE: www.bass-security.com

Bass Security has been focused on providing turnkey solutions for retailers nationwide for over 34 years. With a customer base of over 100,000 retailers in the U.S. alone, we are experts at solving problems for the industry. Our offerings include:

CCTV solutions

Alarm systems

Access control

EAS

Locksmith services

Safes

Web-based reporting and alarm monitoring

Customization and installation of door locks and loss prevention hardware doors and frames

Facility-wide key control and standardized lock systems

Assistance in construction planning for new facilities or upgrading your current system

755 NW 17th Ave, Delray Beach, FL 33445 TELEPHONE: 561-900-2744 FAX: 561-900-2747 CONTACT: Eric Brotherhood EmAiL: ebrotherhood@bsi-eas.com WEb SiTE: www.bsi-eas.com

We stock and immediately ship all forms of EAS loss prevention tags, labels, detachers, deactivators, and systems. Our own BSI RF system is unparalleled in ease of installation and performance. We buy and sell all Checkpoint and Sensormatic systems and stock CCTV solutions for public-view monitoring and digital recording. Business radios, counterfeit currency detection, and covert video investigation kits are now available as well. Our customer service and reliable shipping are second to none.

Carttronics LLC

12310 World Trade Dr., Ste 108, San Diego, CA 92128 TELEPHONE: 858-312-5711 FAX: 858-618-2702 CONTACT: Barry Gallace EmAiL: BarryG@carttronics.net WEb SiTE: www.carttronics.com

Shoplifting, ORC, and dishonest and inattentive employees are responsible for 78.0 percent of retail shrink according to the 2009 Global Retail Theft Barometer. Carttronics’ active RF-based solutions attack these causes of shrink in real time to stop loss-producing events now, resulting in reduced shrink and increased profitability beginning day one. CarttronicsBOBS™, POPS™, BASKETTRAK™, and CAPS® are supported by StorePort™, the company’s web-based monitoring and management portal that also serves to deliver valuable business intelligence to our retailer partners to help focus limited resources on high-priority opportunities.

ClickIt Inc.

185 Central Ave, Bethpage, NY 11714 TELEPHONE: 516-733-7516 FAX: 516-827-4374 CONTACT: Jim Paul EmAiL: jpaul@clickitinc.com WEb SiTE: www.clickitinc.com

ClickIt Inc. is a leading provider of intelligent video solutions designed to bring value throughout the entire retail organization. Our Smart Analytics package provides traffic counting, dwell analysis, and path analysis. Actionable information can now be derived from your existing CCTV assets benefiting such departments such as advertising, marketing, operations, and loss prevention. ClickIt’s video solutions also provide for fully integrated access control, 360 camera support, and comprehensive central management to monitor the health and well being of your video systems. ClickIt’s video solutions range from smaller store DVRs to the largest NVR implementations supporting both analog and megapixel IP cameras. Visit www.clickitinc.com for more information. 12000 Ford Rd, Ste 110, Dallas, TX 75234 TELEPHONE: 972-247-1203 FAX: 972-274-1291 CONTACT: Sandy Lee EmAiL: sandy@idview.com WEb SiTE: www.idview.com

Digital IDView provides a broad range of capabilities in video surveillance by manufacturing both analog and IP cameras. Based in Dallas, Texas, we offer 24-7 technical support from our local technicians. Our project managers are always available at your fingertips to aide in design. Our 1- and 12-channel encoders enable you to build integrated physical security systems while preserving your existing investments. Our eView video surveillance software provides excellent scalability, reliability, and bandwidth management, showcasing our feature-rich IP cameras’ superior performance. It has always been our prerogative to make high-end products at an affordable cost, with efficient support to back up our customers.

Direct Source

8176 Mallory Ct, Chanhassen, MN 55317 TELEPHONE: 952-934-8000 FAX: 952-934-8030 CONTACT: Brad Fick EmAiL: sales@directsource.com WEb SiTE: www.directsource.com

Direct Source is a nationwide technology solutions provider for tier-one retail, warehouses, and distribution centers. Specializing in hardware procurement, software development, and deployment services, the company can work with loss prevention professionals to perform an analysis of available technologies. Work alongside Direct Source to perform an analysis to identify a secure solution that is cost-efficient, flexible, scalable, and easy to integrate with current systems and future plans. Examples:

Facility access control

Camera placement and installation

Monitors

Encoders and decoders

NVRs, DVRs, and storage arrays

Video management software

Business analytic software

Related accessory installations

Envysion

400 Centennial Pkwy, Louisville, CO 80027 TELEPHONE: 303-381-4781 FAX: 877-861-3249 CONTACT: Brad Van Parys EmAiL: bvanparys@envysion.com WEb SiTE: www.envysion.com

Envysion’s Managed Video as a Service (MVaaS) enables multi-unit operators to easily leverage remote video to gain valuable business insights that will improve operations and deliver demonstrated 10 to 15 percent profitability improvements. Our highly scalable and easy to manage MVaaS platform puts the power of video into the hands of a customer’s entire organization, reaching across departments to thousands of users without straining its IT department or network. Through Envysion’s Insight Marketplace, a revolutionary new approach to managed video, customers can select from a variety of specialized loss prevention, safety and security, risk mitigation, operational efficiency, and marketing services.

EverFocus Electronics Corp.

1801 Highland Ave, Unit A, Duarte, CA 91010 TELEPHONE: 888-884-9154 FAX: 626-844-8838 CONTACT: Rodney Guinto, Sr. EmAiL: rodney.guinto@everfocus.com WEb SiTE: www.everfocus.com

EverFocus Electronics Corp. is a global true CCTV surveillance manufacturer in high-definition, analog, IP/networking, and mobile monitoring and recording. With the power of high-definition resolution, EverFocus HD digital video recorders offer real-time recording and playback in megapixel video quality with your existing

coaxial cables. We offer 1080i or 720p HD cameras with six times the resolution of a traditional camera, giving you the “zoom with clarity” HD images for more cash register coverage. EverFocus is your surveillance solution provider to reduce your losses. For more information, visit www.everfocus.com.

Genetec

2280 Alfred-Nobel Blvd, Ste 400, Montreal, Quebec H4S 2A4 TELEPHONE: 514-332-4000 FAX: 514-332-1692 EmAiL: info@genetec.com WEb SiTE: www.genetec.com

Genetec is a pioneer in the physical security and public safety industry and a provider of world-class IP license plate recognition (LPR), video surveillance, and access control solutions. With Genetec solutions, retail organizations can create enterprise-wide video management systems over existing IT networks and integration of POS transaction data for exception reporting. Loss prevention departments can also remotely or locally monitor and manage real-time alarms from the store’s EAS, intrusion, or access control systems all from one easy-to-use interface. For more information, visit www.genetec.com.

Gulfcoast Software Solutions

912 Drew St, Clearwater, FL 33755 TELEPHONE: 727-441-2131 FAX: 813-436-5256 CONTACT: Tim Lindblom EmAiL: sales@gulfcoastsoftware.com WEb SiTE: www.gulfcoastsoftware.com

Gulfcoast Software Solutions’ video and data recorders feature bestin-class video compression, multiple-device mining, and a broad range of real-time, event-driven, local, and enterprise tools. With our exception-based tools and alerts, store managers and LP executives complete their routines in just a few minutes each morning, addressing issues in hours, not days or weeks.

Milestone Systems, Inc.

8905 SW Nimbus Ave, Beaverton, OR 97008 TELEPHONE: 503-350-1100 FAX: 503-350-1199 CONTACT: Hedgie Bartol EmAiL: sales@milestonesys.com WEb SiTE: www.milestonesys.com

Founded in 1998, Milestone Systems is a global industry leader in open-platform IP video management software. The XProtect® platform delivers powerful surveillance that is easy to manage, reliable, and proven in thousands of customer installations around the world. With support for the widest choice in network hardware and integration with other systems, XProtect provides best-of-breed solutions to “video enable” organizations—managing risks, protecting people and assets, optimizing processes, and reducing costs. XProtect seamlessly integrates with your point-of-sale system to catch shoplifting, vandalism, or theft. Combined with transaction data, XProtect helps you resolve errors and fraud at the checkout. 110 Wall St, Floor 22, New York, NY 10005 TELEPHONE: 212-385-6126 FAX: 212-385-6129 CONTACT: Steve Gorski EmAiL: steve.gorski@mobotix.com WEb SiTE: www.mobotix.com

HiRes Video Innovations—MOBOTIX AG is a global market leader in high resolution megapixel IP cameras. We see ourselves as a software company with in-house hardware development in the area of digital, high-resolution, and network-based video security solutions. The company focuses on the development of complete system solutions. The publicly traded company with headquarters in Langmeil, Germany, is known as a leading pioneer in network camera technology since its founding in 1999, and its decentralized concept has also made high-resolution video systems cost-efficient. From 2010 onwards, MOBOTIX will extend its product range to include intelligent home automation products that are developed in-house.

Niscayah

30 Commerce Way, Woburn, MA 01801 TELEPHONE: 800-582-0113 FAX: 617-568-5130 CONTACT: Paul Baratta EmAiL: paul.baratta@niscayah.us WEb SiTE: www.niscayah.us

Niscayah builds partnerships with customers to design and deliver dynamic, innovative security solutions based on a retailer’s specific business requirements. Our retail solutions can be customized or standardized across regional, national, and international platforms. Solutions include a full array of our interactive iMPACT SOLUTIONS Suite monitoring services, customer care support services, as well as a total systems maintenance program.

Sentry Technology Corporation

1881 Lakeland Ave, Ronkonkoma, NY 11779 TELEPHONE: 800-461-2803 FAX: 416-674-5075 CONTACT: Dave Rosen EmAiL: drosen@sentrytechnology.com WEb SiTE: www.sentrytechnology.com

Sentry Technology manufactures the SentryVision® SmartTrack that uses patented technology to transmit video images from one or two PTZ cameras traveling on a carriage, along an aluminum rail mounted on the ceiling or wall of any facility. The camera provides unobstructed views of people and events that are not possible with conventional camera systems. SmartTrack can be operated using a conventional CCTV joystick console, a wireless PDA, and over the web. Sentry develops and sells OperationalVideo which is a browserbased video application to assist retailers with real-time management of security, merchandising audits, and employee procedure compliance.

185 Alewife Brook Pkwy, Ste 401, Cambridge, MA 02138 TELEPHONE: 866-426-2479 FAX: 509-352-6048 CONTACT: Peter Parcellin EmAiL: info@stoplift.com WEb SiTE: www.stoplift.com

CHECKOUT VISION SYSTEMS

StopLift’s ScanItAll software is the fastest growing technology in loss prevention. Thousands of checkouts are right now having their video (from existing overhead cameras) automatically analyzed every moment by StopLift’s software to detect shrink visually, even when it leaves no data-trail, including:

Sweethearting between cashiers and customers

Bottom-of-basket (BOB) and middle-of-basket (MOB) loss

Self-checkout loss

Operational error, refund fraud, void fraud, and others Major chains are utilizing StopLift to significantly reduce shrinkage, deter future theft, and boost profitability. See video of actual detected incidents at www.stoplift.com. Call or email today to schedule a live web demonstration.

S-TRON

43 Werman Ct, Plainview, NY 11803 TELEPHONE: 877-887-8766 CONTACT: Tina Dunn EmAiL: tinad@s-tron.com WEb SiTE: www.s-tron.com

S-TRON Security Electronics is one of the fastest growing security and integration companies in the U.S., providing peace of mind to our customers across the country. It’s not simply that our customers demand fast, reliable service—they depend on it. Every aspect of our business must work quickly, efficiently, and expertly. Through technology expertise, stability, and innovation, S-TRON has become a trusted leader in electronic security services. Let us show you how we can provide you with exceptional service and installation for all your security electronic needs—GUARANTEED. For more information on discounted pricing or to inquire about a free service call, please visit our website www.s-tron.com or call 877-887-8766.

Verint Video Intelligence Solutions

12110 N. Pecos St, Ste 300, Denver, CO, 80234 TELEPHONE: 303-450-5900 FAX: 303-450-5950 CONTACT: Cortney Jaret EmAiL: marketing.vis@verint.com WEb SiTE: www.verint.com/video_solutions

Verint® Video Intelligence Solutions™ is a leading global provider of networked video solutions designed to enhance the security of people, property, and assets. Its award-winning Nextiva® portfolio features IP video management software, integrated analytics, encoders, cameras, wireless devices, and intelligent DVRs for use across a variety of vertical market environments. Open, standardsbased, and IT friendly, Verint solutions help organizations realize the benefits of IP video, leveraging their legacy video investments. Ackerman Security Systems, 4 ADT, 7, 17 Alpha, 14 American Integrated Security Group, 13 Atlanticom Systems, 12, 17 Axis Communications, 17 Bass Security Services, Inc., 2, 7, 17 Best Security Industries, 7, 15, 18 CargoNet, 12 Carttronics, 4, 13, 14, 15, 18 Catalyst Tags, Inc., 7 Center for Interviewer Standards & Assessment, Ltd., 8 Certifinder, 14 Checkpoint Systems, 7, 16 ClickIt Inc., 18 Contact, Inc., 6, 16 Corporate Safe Specialists, 5 Detex, 2, 3, 4, 13 Digital IDView, 18 Direct Source, 2, 18 Dunbar Armored, Inc., 5, 12 Enabl-u Technologies, 5, 16 ENFORCER Transport Security, 12 Envysion, Inc., 18 EverFocus Electronics Corp., 18 Food Marketing Institute, 8 Genetec, 2, 19 Global Compliance, 5, 11, 16 Global Elite Group, 10 Gulfcoast Software Solutions, 6, 10, 19 Hart Systems, 11 ILP Intelligent Loss Prevention, 15 INFORM Applications, 11 InstaKey Security Systems, 2, 10, 13 Jack L. Hayes International, Inc., 4, 6, 16 Jennings Executive Recruiting, LLC, 9 Kenstan Lock Company, 4 LexisNexis, 9, 14 Loss Prevention Associates, Inc., 4, 12, 14 Loss Prevention Foundation, 8 Loss Prevention Recruiters, 9 LP Innovations, Inc., 4, 6, 10, 12, 13, 16 LPjobs.com, 10 LP Software, Inc., 4, 5, 11 MICROS-Retail, 10 Milestone, 19 Mobotix, 19 National Association for Shoplifting Prevention, 17 Next Level Security Systems, 13 Niscayah, 3, 19 Northern Michigan University, 8 Palmer, Reifler and Associates P.A., 6 PCG Solutions, Inc., 6 Pivot3, 14 Profitect, 5 Retailers Advantage, 8, 16 RGIS, 11 Security Door Controls, 3 Security Resources Inc., 9 Sennco Solutions Canada, 15 Sentry Technology Corporation, 12, 19 StopLift Checkout Vision Systems, 10, 20 S-TRON, 20 Sure ‘n Fast Counterfeit Detectors, 6 The Retail Equation, 15 The Shulman Center for Compulsive Theft, 7 United Security Protective Services, 3, 9, 11 Verint, 14, 20 Visionhitech America, Inc., 14 Wicklander-Zulawski & Associates, Inc., 9, 17 Wilson Safe Company, 6 WG Security Products, 8