SOLUTIONS SHOWCASE CONTROLTEK
A New Approach to LP Systems Deployment
A
fter thousands of systems installations over the past several years and in the midst of an 1,800-store rollout this year, CONTROLTEK launched a new group christened Professional Services. Behind the unassuming name is a group of industry veterans who came up with a new approach to deploying and servicing EAS and RFID systems. The reason? “We want to make it easier for LP teams to get the technology they need, help them get the ROI they expect, and alleviate the most common pain points in the process,” said David Hardeman, director of client solutions delivery for CONTROLTEK. The new group has rolled out three new services that, according to Hardeman, will make life easier for loss prevention teams David Hardeman who are getting new EAS and RFID systems.
Direct Collaboration with Your IT Department
“Nothing can slow down the deployment of a new loss prevention system like the IT approval processes,” said Tom Meehan, CONTROLTEK’s chief strategy officer and chief information security officer. “Fortunately for our customers, we’ve been through the process many times on both sides of the fence—retail side and the solutions provider side. It was a logical step for us to set up a group that will work with the customer’s
IT department directly, rather than expecting the LP team to act as a go-between.” According to Meehan, IT departments often have lengthy approval processes for new systems, which can include piles of paperwork that needs to be filled out. “Security is their priority, so this is understandable. But this also creates a Tom Meehan burden for the LP department that has to fill out all that paperwork and go through the process while at the same time trying to do their regular work,” said Meehan. “Our Professional Services folks speak the same language as your IT department and can work with them side-by-side to assist in the deployment of your new solution so that you can concentrate on your work and not worry about the technical side of things.”
ROI Analysis and Documentation
To help LP departments win the approval and budget in the boardroom, CONTROLTEK now offers a service that uses industry data to help create a substantiated ROI story. “Through use cases and ROI calculations, we can help your organization understand how the investment will impact the bottom line in expected and often unexpected ways—from lower shrink to better inventory management, merchandise availability, and the
With thousands of successful system installations over the years, CONTROLTEK has established itself as one of the most reliable systems deployment companies in the US, trusted by retail chains large and small. LP MAGAZINE | JULY–AUGUST 2017
59
