4 minute read
SOLUTIONS SHOWCASE
SOLUTIONS SHOWCASE PROTOS SECURITY
Protos Security was founded nearly a decade ago by two Virginia Military Institute graduates—Chris Copenhaver and Patrick Henderson. It was a time of unparalleled growth of technology and communication, but they saw that the security-guard industry was not advancing with these new tools; so they decided to do something about it. “Our goal is to bring control to our clients through leadership, effective program management, and smart use of technology, ultimately bringing our clients the peace of mind they should expect,” says Patrick Henderson, vice president of Protos Security.
From that initial spark, Protos has grown to be a nationwide security-guard provider for permanent, temporary, and emergency-response services. Currently, with over 1,800 Protos-certified affiliate guard vendors, Protos has unsurpassed resources, placing security guards throughout the United States, Canada, and Puerto Rico. With one phone call to Protos, clients can then have the feedback that a guard is on-site.
Three years ago Protos was approached by a director of asset protection of a large-box retailer who had these words to say: “Our guard program is our largest line-item expense, and we don’t even know what’s going on; we need input from our security teams.” He was searching for help, and he wasn’t alone in his frustration in trying to manage a national guard program within this industry.
Chad Hixon, CFI, Director of Loss Prevention, maurices
Reduce Costs/Boost Efficiency
Think of Protos TeleReport™ as to the guard industry what GPS vehicle tracking is to the fleet-management industry. In much the same way, Protos can monitor, manage, and communicate with your guard program in real time. Protos creates an advantage for clients by providing many layers of efficiency, reducing the overall cost of the security-guard program.
Answering the Call
“From day one, we understood that we needed to be more than just another guard company,” says Henderson. To change the guard industry, business intelligence needed to be implemented at the core of the service. Protos spent years investing in software development and listening to LP directors and managers articulate their pains of attempting to maintain budget and accountability for guard programs with a national footprint. Phone & App Email SMS Text
Time Tracking Incident Alerts Invoicing
SOLUTIONS SHOWCASE PROTOS SECURITY
Protos TeleReport™ software service was created to become the backbone of a streamlined management operation and has fulfilled the role for which it was designed. Protos clients experience true transparency into their guard program and receive alerts, notifications, and reports quickly and easily, resulting in reduced administrative costs. Some customers have realized a 15 percent decrease in program costs.
You Have Options
Protos can evaluate your current guard program and determine where they can help with one of their program solutions.
1. Total Program Management
Protos is able to manage permanent, temporary, and emergency guard service nationwide. Clients make one call to a single point of contact and gain multiple layers of efficiency to reduce costs, while enjoying greater clarity and oversight.
The Protos Client Portal App is a valuable tool, providing the most convenient way to manage your guard program. It is a free addition to the services that all Protos clients already receive.
2. Protos TeleReport
Some clients are mostly satisfied with their current guard staff, but want more control. Others are under contract and need improved information and communication. TeleReport is available as a stand-alone software service allowing clients to more effectively manage their existing security guard vendors.
Either option helps the client streamline their guard program and cut costs from their bottom line. The benefits include:
Time and attendance tracking,
Real-time incident reports,
Tardy alerts/on-site notifications,
Reporting/analytics,
Quality assurance,
Risk mitigation,
Accurate billing from the actual time worked, and
Free access to the Protos Client Portal App.
Taking It to the Next Level
Keeping pace with the march of technology and their client-focused approach is what has set Protos Security
Manager, Big-Box Retailer
apart. The logical step forward for this innovative company was to incorporate their industry-leading software with a mobile app. Now Protos clients have a convenient way to access their guard program anywhere and manage it from the palm of their hand.
So What Is Protos Security?
Are they a guard company or technology integrator? They are both, and one thing remains clear—Protos will continue to innovate the security industry. They are constantly finding new ways to integrate technology into the role of customer service and security-guard management.
Learn how Protos Security can streamline your guard program by contacting Protos Security at 866-403-9630 x105, or call Patrick Henderson directly at 540-400-3522. Visit protossecurity.com for more information.
