INTRODUCTION
The chief operating officer (COO) is a senior executive tasked with overseeing the day-to-day administrative and operational functions of a business. The COO typically reports directly to the chief executive officer (CEO) and is considered to be second in the chain of command.
Most often, the COO s role is to lead the group s operation and logistics activities in order to transform the business into a cost-effective financial institution.
This Chief Operating Officer (COO) Programme explores the key skills, tools, and approaches needed to become a highperforming COO.
OBJECTIVES
At the end of the Chief Operating Officer (COO) Programme you will learn :
In-depth discussion of the roles and responsibilities of the COO
Understand how the role fits into the organisation
Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality etc.
How to motivate and retain the right people
Guidance in how to address internal political as well as practical challenges in executing the COO role
How to communicate and report effectively as a COO
WHO SHOULD ATTEND ?
Chief Operating Officer (COO) Programme is ideal for :
Existing and aspiring COOs
Head of Operations
Risk Managers/Director s
Control Function Managers
COURSE OUTLINE
Day 1
COO Roles and Responsibilities
COO Role and Responsibilities open to interpretation; kinds of COO, definition is key to success
C Suite Interactions
Capability framework
Leadership and influence
Organisation and Governance
Corporate Governance International and UK Corporate Governance Codes
Laws vs Governance
Directors and Boards of Directors Effective Boards
Directors duties and responsibilities
Working with non executive directors
Diversity in the Boardroom
Legal Entity Management
Enterprise Risk Management
Regional Hub and Spoke Models
Parent Subsidiary relationship
Joint Ventures challenges and management
Family Firms
Private Equity backed firms
Board Dynamics
Why Boards malfunction
Why executives fail
The Board evaluation and review
Role of the COO in working with peers
High performing Boards
Day 2
COO Role in Strategy and Implementation Formulating Strategy
The strategy Process
What makes a good strategist Involvement
Framework for process Delivering value
Case Study: Strategy Process, good strategy vs bad strategy
External analysis. Pestle,5 Forces
Probability/ Impact
Competitive landscape
Stakeholder Power/Interest
Key Success Factors and capabilities, VRIN
Developing strategic options
Ansoff Grid
Numerous other models
Innovation, Blue Ocean
Day 3
Joint ventures and alliances
Acquisitions and mergers
Acquisition strategy
Why so many fail
Acquisition cases
Working on an acquisition
Implementation obstacles
Integrating businesses
Culture alignment
Drawing a blueprint for implementation
Strategy Implementation
Obstacles
Aligning Key Success Factors to KPI s
Balanced Scorecard
Board Dashboard
Review process
Having the right strategic conversations
Day 4
COO Role in Regulation and Reporting
Rationale, types, limitations of regulation
Principle Regulators
Key Issues and Regulatory Change
Regulatory Reporting
Compliance Processes
Environmental reporting
Ethics and social responsibility
Partnering with the Regulator
COO Role in Strategic Risk Evaluation
Types of Risk
The risk culture
Fraud, Bribery and Corruption Bribery Act 2010, FCPA
Operational Risk Three Lines of Defence
KRIs and KPIs
Control Frameworks
Relations with Internal and External Audit
Managing a crisis
Tracking progress, measuring success and reviewing performanc
Maximising Shared Services Delivery
Compliance
Finance
Management Accounts and Statutory Financial Reports
Budgeting
Treasury
Role in Expense Management
Human Capital
Learning Organisation
Performance Management
Role of technology
Key takeaways and lessons learnt
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com