INTRODUCTION
The European Foundation for Quality Management (EFQM) Excellence Model, is a self-assessment framework for measuring the strengths and areas for improvement of an organisation across all of its activities. The term excellence is used because the Excellence Model focuses on what an organisation does, or could do, to provide an excellent service or product to its customers, service users or stakeholders.
While its origins lie in the private sector, public and voluntary sector organisations can also benefit from using the Excellence Model. It is non-prescriptive and does not involve strictly following a set of rules or standards, but provides a broad and coherent set of assumptions about what is required for a good organisation and its management. Each organisation can use it in its own way to manage and develop improvement, under the control of those who use the methods rather than an external evaluator.
This training course is designed to get people in an organisation actively involved in using the EFQM Excellence Model to drive improvements. Following the training, participants should be able to start applying the skills they have learned to drive improvement teams or participate in a self-assessment.
OBJECTIVES
By the end of the EFQM: Road to Excellence Course you will be able to:
Utilise self-assessment as an improvement tool.
Build up a roadmap for their organization s action plan.
Prioritize improvement actions to ensure effective use of resources.
Develop a plan to engage people within their organization to drive improvement efforts.
Use tools and techniques to improve performance.
Point out EFQM s Levels of Excellence to determine own goals and aspirations.
Distinguish the cultural aspects of Excellence to improve non-tangible strengths.
WHO SHOULD ATTEND ?
EFQM: Road to Excellence Course Ideal for: Professionals, leaders, supervisors and all those who are involved in quality management implementation and improvement of organizational performance.
Individuals who are leading or participating in the organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the program beneficial.
COURSE OUTLINE
Day 1
The Road Towards Excellence
The Ingredients of Sustainable Improvement. Defining the Burning Platform.
The Committed to Excellence (C2E) Journey. What is Excellence?
Mapping Stakeholders and their Expectations.
Day 2
The EFQM Excellence Model
What is Driving Change?
Fundamental Concepts, Criteria and RADAR. Phases of Excellence.
The 5 Enablers of the Model.
Conducting a Self-Assessment.
Day 3
Prioritizing the Output of Self-Assessment. Using Pareto Analysis.
Improve versus Maintain versus Reduce. Assessing Impact versus Ease.
Day 4
Managing Improvement Projects
The Six Phases of a Project.
Project Success Criteria.
Using RADAR to Implement Improvements. Preparing for the Site Visit in C2E. The Role of Validator.
Day 5
Putting the Model into Practice
Using the Quick Check Tool. Creating Annual Action Plans.
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com
