INTRODUCTION
Employees who are engaged are more likely to stay with their organization, reducing overall turnover and the costs associated with it. They feel a stronger bond to their organization s mission and purpose, making them more effective brand ambassadors. They build stronger relationships with customers, helping their company increase sales and profitability.
Employee engagement and retention course tend to keep organizational image well and alive within its own employees. Employees act as representatives for the company. If you want a positive feedback from your employees, you need to learn how to engage them for good.
This Employee engagement and Retention training course examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation
OBJECTIVES
By the end of the Employee engagement and Retention training course, delegates will:
Define the value of employee engagement to an organization and explain it
Know how to introduce and manage an effective employee relationship programme
Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
Be able to deal with performance problems and modify the behaviour of employees
Be able to influence the behaviour of managers and team leaders
Be able to operate disciplinary procedures and grievance procedure
Know how to manage absence
Understand the role of an Employee Assistance programme
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WHO SHOULD ATTEND ?
Employee engagement and Retention training course, is ideal for: Managers who want to know the secrets of employee engagement,
Employee Relations Specialists
HR and Personnel Professionals
Line Managers
Supervisors and Team Leaders
COURSE OUTLINE
Day 1
The Core Role of Employee Relations
The Context
Change Management
Understanding the Rationale of ER
The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
The Distinction between the Role of ER and the Role of the Manager
The Impact on Policies and Procedures
The Psychological Contract
Day 2
The ER Function in Practice
Communications
Team Briefing
Consultation
Discipline - Gross Misconduct
Discipline - Poor Performance
Appeals
Handling Sickness Absence Employee
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Day 3
Supporting the Manager, Supervisor or Team Leader
Grievances
Conducting the Grievance Interview
Management s Right to Manage
Equal Opportunities
Discrimination
Equality and Diversity
Harassment and Bullying
Motivation
Day 4
Managing Employee Performance and Engagement
The Performance Management Process
Motivation and Goal Theory
Giving Feedback and Coaching
Informal Participative Decision-making Programmes
Job Enrichment
Self Managed Work Teams
Quality Circles and Kaizen
Formal and Informal Consultation Programmes
Employee Assistance Programmes
Day 5
Conflict Resolution - Documentation and Software
Getting the Best from People
Techniques for Resolving Conflict
Conflict Management Programmes
The Ground Rules Employee
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Workplace Investigations
The Importance of Good Records consider cloud-based software
Personal Development Planning
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford Street 25 N Row, London W1K 6DJ
+44 (0) 20 36 916 970
West London Office:
47 49 Park Royal Road London NW10 7LQ
+44 (0) 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719 dubai.training@lpcentre.com
KUALA LUMPUR
No. 03-06-05, UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
+60 19-305 5694
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