Interpersonal and Communication Skills
Interpersonal and Communication Skills Management & Leadership
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Interpersonal and Communication Skills
INTRODUCTION Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level. Interpersonal and Communication Skills training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The course helps develop skills and strategies for successful communication in the modern business environment, beginning by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication, face to face communication, how to communicate effectively by phone and listening skills.
OBJECTIVES By the end of the interpersonal and communication skills course, participants will be able to: Understand the principles of communication and interpersonal skills Learn strategies for communicating your message clearly Apply the skills necessary to communicate in an effective manner Demonstrate their ability to communicate across cultures Acquire the skills necessary for communicating in an effective manner. Improve their ability to communicate across cultures. Employ techniques for listening actively and empathically. Communicate in an assertive manner. Manage interpersonal conflict. Handle feedback and criticism constructively. Employ techniques for listening actively and empathically Manage interpersonal conflict Handle feedback and criticism constructively
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Interpersonal and Communication Skills
WHO SHOULD ATTEND ? Interpersonal and Communication Skills training course, is ideal for : Employees, supervisors, managers Team Leaders - prospective, new or experienced Supervisors Others seeking to improve their communication skills both on and off the job.
COURSE OUTLINE
Day 1 Effective Communication Introduction to Communication Elements of Effective Communication Qualities of Effective Communicators The Communication Process Communication Beyond Words Sources of Miscommunication: Barriers Overcoming Communication Barriers
Day 2 Communication Across Cultures Improving Cross-Cultural Communication: Guidelines Managing Perceptions and Biases Understanding Communication Styles The Cross-Cultural Communication Skill Set Communicating within Multi-Cultural Teams Universal Laws of Persuasion: Process
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Interpersonal and Communication Skills
Day 3 Interpersonal skills Building effortless rapport with colleagues Working with the boss Giving and receiving feedback Dealing with emotions Building trust with people
Assertiveness What is assertiveness and what it is not! The different behavioural styles Self-confidence and self-esteem Negotiating a win-win situation
Day 4 Communication Behavior and Conflict Management Passive, Aggressive and Assertive Behavior Verbal and Non-Verbal Elements of Communication Understanding Conflict: Sources Conflict Management Styles Mastering Conflict Management Skills Learning to Say No
Barriers to effective communication Types of physical interference affecting communication Positive and negative organisational climates Overcoming the barriers to communication
Day 5
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Interpersonal and Communication Skills
Improving communication Understanding I’m ok, you’re ok life scripts Improving organisational communication Promoting better relationships Communication between managers and employees
Constructive Feedback and Criticism The Value of Feedback Positive and Negative Feedback Giving Constructive Criticism Dealing with Negative Criticism
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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Interpersonal and Communication Skills
CONTACT INFO
DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Office 501 Clover Bay Tower, Business Bay
SCHEDULE Our Course timings commence at 09:00 and conclude at 13:00, followed by lunch on a daily basis.
T: +971 4 421 4616
KUALA LUMPUR No. 03-06-05,
REGISTRATION & PAYMENT
UOA Business Park, Jalan Pengaturcara U1/51A,
Please complete the registration form on the course
Section U1,
page & return it to us indicating your preferred mode
Kawasan Perindustrian Temasaya,
of payment. For Further Information, please get in touch with us.
40150 Shah Alam, Selangor T: +60 19-305 5694
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT www.lpcentre.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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