Key Performance Indicators (KPIs) and Optimisation
Key Performance Indicators (KPIs) and Optimisation Management & Leadership
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Key Performance Indicators (KPIs) and Optimisation
INTRODUCTION A key performance indicator is a quantifiable measure a company uses to determine how well it's meeting its operational and strategic goals. Key Performance Indicators (KPIs) and Optimisation Training course helps you to execute or update measurement systems in your administration or department. This course links action with strategy through success elements and performance measures. The course clears up the distinctions and links between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) clarifying how each ought to be utilized and how to pick the essential couple of measures from the many indicators that most companies use.
OBJECTIVES At the end of the Key Performance Indicators (KPIs) and Optimisation Training course, participants will be able to: Understand the benefits of using a useful Performance Measurement System. Deploy a functional methodology for expanding and achieving performance metrics. Address the human factors of achieving a performance measurement system. Driving the mission statement/ aims into the organisation through success factors Planning to implement performance measurement Post-implementation: maintenance and embedding the performance measurement system Style and improve Dashboards and Scorecards in Excel. Estimate and choose success factors/CSFs and performance measures/KRIs/KPIs.
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Key Performance Indicators (KPIs) and Optimisation
WHO SHOULD ATTEND ? Key Performance Indicators (KPIs) and Optimisation Training course, is ideal for : All Personnel Involved in Developing and Implementing Performance Measures Advisors, Planners, and Others Developing Scorecards and Dashboards Functional, Line and Operational Managers Process Improvement / Quality managers Project / PMO Managers
COURSE OUTLINE
Day 1 Understanding the current situation and the need for change The importance of performance measurement. Current strategies of measurement and common weakness. Linking Strategy to Action. Determining Critical effective Factors. Excel: Scorecard and Dashboard chart sorts and variations. Exploration of particular performance metrics – financial perspective.
Day 2 Driving the Mission statement/goals into the organisation through Success Factors The perspectives of the organisation. Aspects of Key Performance Indicators. Bases for effective management: The top Practice Model. Performance indicators, KPIs, outcomes indicators, KRIs. Excel: Textual dashboards and in-cell charts. Exploration of particular performance metrics – process perspective.
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Key Performance Indicators (KPIs) and Optimisation
Day 3 Planning to implement performance measurement How to improve and measure Performance Metrics. The 6-phase model for accomplishing an effective Performance Measurement System: Implementation Phase 1: obtaining management commitment and choosing a successful team. Implementation Phase 2: arranging for success. Excel: dealing with dynamic data. Exploration of particular performance metrics – client perspective.
Day 4 Developing and Implementing Success Factors and Performance Measurements Specifying and running human factors in performance measurement. Implementation Phase 3: describing the efficient factors and measurements. Implementation Phase 4: achieving the system company-wide. Implementation Phase 5: completing the metrics and furnishing a reporting structure. Excel: designing together Dashboards and Scorecards. Exploration of particular performance metrics – comprehending and evaluation perspective.
Day 5 Post Implementation: Maintenance and Embedding the Performance Measurement System Implementation Phase 6: The ultimate success of an embedded system and Maintenance Implementation studies. Presentations, personal plans and commitment to conduct. Excel: progressed advantages and skills for Dashboards and Scorecards. Review and conclude.
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Key Performance Indicators (KPIs) and Optimisation
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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Key Performance Indicators (KPIs) and Optimisation
CONTACT INFO
DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Office 501 Clover Bay Tower, Business Bay
SCHEDULE Our Course timings commence at 09:00 and concludeat 13:00, followed by lunch on a daily basis.
T: +971 4 421 4616
KUALA LUMPUR No. 03-06-05,
REGISTRATION & PAYMENT
UOA Business Park, Jalan Pengaturcara U1/51A,
Please complete the registration form on the course
Section U1,
page & return it to us indicating your preferred modeof
Kawasan Perindustrian Temasaya,
payment. For Further Information, please get intouch with us.
40150 Shah Alam, Selangor T: +60 19-305 5694
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT www.lpcentre.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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