Knowledge Management Essentials
Knowledge Management Essentials
Management & Leadership
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Knowledge Management Essentials
INTRODUCTION Knowledge management is important because it boosts the efficiency of an organization’s decision-making ability. In making sure that all employees have access to the overall expertise held within the organization, a smarter workforce is built that is more able to make quick, informed decisions that benefit the company. Innovation is easier to foster within the organization, customers benefit from increased access to best practices and employee turnover is reduced. The importance of knowledge management is growing every year. As the marketplace becomes ever more competitive, one of the best ways to stay ahead of the curve is to build your organization in an intelligent, flexible manner. You want to be able to spot issues from a distance and respond quickly to new information and innovations. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brainpower of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.
OBJECTIVES Advocate for effective knowledge sharing Foster an enabling environment within your own organisation that encourages knowledge sharing Create a culture of sharing Develop a ‘learning organisation’ Motivate employees positively to be team players Create a culture of sharing Develop a ‘learning organisation’ Motivate employees positively to be team players Conduct a knowledge management assessment of your organisation Apply knowledge sharing tools and techniques in practice Develop a knowledge management strategy to institutionalise KM practices within your organisation
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Knowledge Management Essentials
WHO SHOULD ATTEND ? HR directors -Heads of HR functions- HR business partners Senior HR executives, managers, advisors and officers who wish to contribute to the development and implementation of HR strategy. Chief officers, Chairpersons, Board members, Company directors, Heads of Departments, and all those at the highest levels of an organisation interested in developing an in-depth knowledge of strategic HRM. This course is relevant for professionals engaged in information and knowledge management, change management, project and program planning, M&E and learning, communications, and organizational development. No prior Knowledge Management experience is needed.
COURSE OUTLINE
Day 1 Fundamentals of Product & Company Knowledge
Understand the fundamentals and key concepts of knowledge management How to make a case for knowledge management How to create a culture of sharing How to develop a ‘learning organisation’ How to motivate employees positively to be team players Explore the role of KM in an organisation Identify where KM is situated in your organisation Establish a framework and components for developing your knowledge management strategy throughout the course.
Day 2 Understanding Context and Taking Stock & Techniques for Engaging Employees Understand the cultural and behavioural elements of knowledge management Explore how to develop a conducive environment for knowledge sharing and overcoming challenges Learn how to make the best use of organisational assessments. Self-managed work teams Informal and formal consultation processes Enterprise Social Networking, Blogs Multimedia
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Knowledge Management Essentials
Day 3 Actively Learning From Feedback Loops Examine supply and demand for knowledge Capture and generate meaningful lessons learned Recognise and maximise learning opportunities in the project cycle Pool good practice examples.
Day 4 Pure KM Tools and Supporting Practices Explore and apply knowledge sharing techniques and processes Share current examples of ICT and social media Identify and work with knowledge champions. Benefits of Product Knowledge Steps to effective Product Knowledge Boosts confidence Improves communication skills Overcome all barriers to meet the target
Day 5 Knowledge Management Strategy Develop steps for a knowledge management strategy Validate components of your KM strategy with peer support Share insights for overcoming challenges and recognising success in KM in your organisation. Strategies for cross-selling the associated products
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Knowledge Management Essentials
IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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Knowledge Management Essentials
CONTACT INFO
DOCUMENTATION High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
LONDON 47 – 49 Park Royal Road NW10 7LQ, London T: +44 (0) 20 80 900 464 E: info@lpcentre.com
CERTIFICATES Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
DUBAI Office 501 Clover Bay Tower, Business Bay
SCHEDULE Our Course timings commence at 09:00 and concludeat 13:00, followed by lunch on a daily basis.
T: +971 4 421 4616
KUALA LUMPUR No. 03-06-05,
REGISTRATION & PAYMENT
UOA Business Park, Jalan Pengaturcara U1/51A,
Please complete the registration form on the course
Section U1,
page & return it to us indicating your preferred modeof
Kawasan Perindustrian Temasaya,
payment. For Further Information, please get intouch with us.
40150 Shah Alam, Selangor T: +60 19-305 5694
CANCELLATION AND REFUND POLICY Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT www.lpcentre.com We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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