Operations Management and Development Training Course

Operations Management and Development Training

Operations Management and Development Training Management & Leadership

www.lpcentre.com

Operations Management and Development Training

INTRODUCTION Operations management and development involves planning, organizing, and supervising processes, and make necessary improvements for higher profitability. The adjustments in the everyday operations have to support the company’s strategic goals, so they are preceded by deep analysis and measurement of the current processes.

This 10 days course on Operations Management and development is an ideal choice for those looking to broaden their knowledge in the field of operations and equip themselves with the skills that they need to progress their career in this area.

The course will provide you with an overarching general introduction to operations management and each subsequent module will focus on two or three specific areas, giving you all of the information and detail that you need to hit the ground running in the profession. The course covers a good range of specific and technical operations information and also more general management principles with the aim of giving you a broad and all-encompassing knowledge in the field.

OBJECTIVES By the end of this course you will be able to : Define ‘operations’ and ‘operations management’ Identify the roles and responsibilities of operations managers in different organisational contexts Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation identify operational and administrative processes Describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.

Some of the ideas of quality management and how they can be used to facilitate improvement How operations managers can reduce the risk of things going wrong and how they can recover when they do How managers can project manage (among other things) improvement activities to organise the changes that improvement inevitably requires.

Operations Management and Development Training

WHO SHOULD ATTEND ?

This course is ideal for : Chief operations officers Operations directors and managers Heads of departments Operations executives, officers and staff Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.

COURSE OUTLINE

Day 1 An Introduction to Successful Operations Management and Developemet A broad definition of operations management, including its purpose and its key principles What successful operations management looks like A brief history of operations management The key skills, experience and personal attributes that you need to be an Operations Manage

Day 2 Operations Improvement The importance of improvement in operations management Key elements of operations improvement Broad approaches to improvement Improvement techniques Managing the improvement process

Operations Management and Development Training

Day 3 Supply Chain Management: Purchasing and Inventory Definitions of logistics and supply chain management Purchasing within SCM - why it is important Purchasing within SCM - steps in the process and how to find suppliers Purchasing within SCM - documents in the process and when things go wrong

Day 4 Supply Chain Management: Product Development and Production How to identify your target market Conducting primary and secondary market research and different methods that you can use Key stages of the product development process The production and scheduling process and different types of production, including job, batch and flow production

Day 5 Supply Chain Management : Product Distribution and Marketing Defining product distribution and different distribution channels Key individuals and parties involved in the distribution process Things to consider in the packaging and presentation of your product Deciding on delivery options for customers

Day 6

Operations Management and Development Training

Finance and Managing Costs The importance of finance and cost management to the field of operations management Some key financial terminology and documents The importance of and how to compile budgets, balance sheets and asset registers What depreciation is and some common ways in which to calculate it

Day 7 Working with Employees, Contractors and Other Workers An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts Managing employed staff, including contractual clauses and statutory entitlements Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way Common clauses within contracts for services

Day 8 An Introduction to Project Management What project management is and how it can relate to your role as an Operations Manager The five key phases of project management Examples of operations management projects, or common projects types that you may be involved in What SMART objectives are and how to write them

More Project Methodologies in Operations Management A definition of Six Sigma and its main principles Different tools and methodologies that you can use within the Six Sigma process Some strengths and potential weaknesses of the approach How to maximise the value of Six Sigma

Operations Management and Development Training

Day 9 Maintaining Quality in Operations Management Ways to ensure quality in the design and productions phases The important of quality assurance and quality control, including testing Features of the ISO 9000 standards for quality Types of quality defects and how to deal with them

Day 10 Socially and Environmentally Responsible Operations Management An examination of corporate social responsibility and why it is an important initiative How to create an effective corporate social responsibility strategy A case study of a successful and wide-reaching CSR programme The characteristics of a sustainable or green business

IN-HOUSE TRAINING LPC Training is capable of conducting this training programme exclusively for your delegates.

Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.

Operations Management and Development Training

CONTACT INFO

LONDON DOCUMENTATION

Oxford Street Offices: London - Oxford St.

High-Quality material has been prepared by the LPC team for distribution

to delegates. In addition, a special note pad to facilitate note-taking will25 be N Row, London W1K 6DJ provided.

T: +44 (0) 20 80 900 464 E: admin@lpcentre.com

CERTIFICATES

Park Royal offices:

Accredited Certificate of completion will be issued to those who attend 47 & – 49 Park Royal Road successfully complete the programme.

London NW10 7LQ T: +44 (0) 20 80 900 464

SCHEDULE Our Course timings commence at 09:00 and conclude at 13:00.

REGISTRATION & PAYMENT

E: info@lpcentre.com

DUBAI Office 501 Clover Bay Tower, Business Bay

Please complete the registration form on the course page & return it toT: us+971 4 421 4616 indicating your preferred mode of payment. For Further Information, please get in touch with us.

KUALA LUMPUR CANCELLATION AND REFUND POLICY

No. 03-06-05, UOA Business Park,

Delegates have 14 days from the date of booking to cancel and receive a

Jalan Pengaturcara U1/51A,

full refund or transfer to another date free of charge. If less than 14 days’ notice is given then we will be unable to refund or cancel the booking unless on medical grounds.

Section U1, Kawasan Perindustrian Temasaya,

For more details about the Cancellation and Refund policy, please visit 40150 Shah Alam, Selangor www.lpcentre.com/terms-and-conditions/

T: +60 19-305 5694

TRAVEL AND TRANSPORT We are committed to picking up and dropping off the participants from the airport to the hotel and back.

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