INTRODUCTION
Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. They also observe and review the interactions of staff members with clients to ensure that collections are done according to company policies and regulations.
Roles and Responsibilities of a PCM are to oversee staff members and ensuring the accurate and timely invoicing of customers. Professional Collection Management course will help you do just that, setting payment collection goals and targets for the department, creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection.
After successful completion of this course on Professional Collection Management , one shall be able to negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection and training and mentoring of staff members in the collections department.
OBJECTIVES
After successful completion of this course you would be able to :
Practical exam training
Explanation through case studies
Solving previous years exam questions
Interact with fellow students and the instructor, who is on hand to give advice and promptly respond to questions in the discussion forums.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.
Professional Collection Manager (PCM)
WHO SHOULD ATTEND ?
The course on professional collection management (PCM) is implied for: Team leaders with a work experience in the field of debt collection Supervisors Managers
COURSE OUTLINE
Day 1
Exceptional Leadership
Recognize the basic principles of effective leadership. Manage difficult situations appropriately.
Prioritize your roles and responsibilities.
Set goals and strategies for strengthening your leadership skills.
Day 2
Building High Performing Teams
Build relationships on your team that nurture communication, collaboration and trust.
Create a vision, purpose and values with your team.
Set strategic and shared goals that foster commitment and accountability.
Identify the roles and work processes of your team members.
Implement conflict resolution techniques.
Set agreed upon ground rules for the team.
Hold effective meetings that end with results.
Day 3
Successful Hiring Strategies | Effective Performance Management
Identify the right person to fill the position and objectively choose a candidate. Compose effective, valuable and legal interview questions.
Access community and online resources for recruiting.
Identify Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
Write effective performance evaluations.
Deliver effective feedback, coaching, and/or corrective action.
Day 4
Introduction to Collection Industry Compliance
Identify the primary regulators and laws within the scope of the debt collection industry.
Describe the benefits of implementing a compliance program with an effective Compliance Management System (CMS).
Allocate talent, time, and other resources effectively by clearly defining compliance roles and responsibilities.
Apply the three stages of the Compliance Cycle when developing a CMS.
Use the ACA Compliance Checklist (and other resources) to plan and document compliance activities.
Day 5
Managing the Collection Floor
Describe effective inventory management strategies.
Operate a compliant collection floor.
Develop key performance indicators (KPIs) to measure performance.
Develop and understand efficient, effective, and compliant practices for the collection floor.
CASE STUDIES | Previous year exam questions
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com
