Quality Assurance Essentials
INTRODUCTION
Quality assurance helps a company meet its clients demands and expectations. High quality builds trust with your customers, which, in turn, makes you competitive in the market. It saves costs and fixes issues before problems become larger, and it helps to set and maintain quality standards by preventing problems, to begin with.
Investing in quality assurance is indispensable in many industries today. It is most effective when it s in place from the start. When quality assurance is done right, it provides confidence, tests the product and lets companies market their products with few worries
This course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization s including the new ISO9001.
The course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.
OBJECTIVES
By the end of this Quality Assurance Essentials Course, delegates will be able to:
Be aware of the history of quality assurance and standardization
Understand the part of effective teamwork in contributing to overall quality assurance in their organization
State different models and frameworks for quality assurance
Recognize the importance of the customer in the quality management system
Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
Appreciate methods for identifying and improving interaction in business processes
WHO SHOULD ATTEND ?
This Quality Assurance Essentials Course ideal for:
Department Managers
Team Supervisors
Human Resources Managers
Finance Professionals who want to know more about quality assurance
Finance Audit Professionals who want to understand more about management systems auditing
COURSE OUTLINE
Day 1
International Standardization and the Global and Organizational Benefits
Brief History of International Standardisation
Economic Benefits of Standardisation
Organizational Benefits of Standardization
Standards as a Mechanism for Controlling Organizational Risks
A Teamwork Approach to Quality
Teambuilding Exercise
Day 2
Introduction to Quality Assurance and Control
An Introduction to Quality Assurance and Control
A History of Quality Assurance
Introduction to Models of Quality Assurance and Control
Concepts of Total Quality Management
Deming s Fourteen Points and other Approaches
The Process Approach and ISO9001
Day 3
Process Approach to Managing Quality Assurance
The ISO High Level Structure Annex SL
ISO9001 as a Framework for Managing Quality Assurance
The Process Approach and the Organization as a Set of Inter-related Processes
Risk and Opportunity in a Quality Management System
Day 4
Principles of Quality Assurance and Control
Core Principles in Achieving Total Quality Management
Prevention, Not Correction
Customer Focused Quality
Establishing Vision, Mission and Policy
Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
Day 5
Techniques for Quality Assurance and Control
Process Improvement
Benchmarking
Baldrige National Quality Programme (BNQP): Criteria for Performance Excellence
EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
Route Cause Analysis
Objectives and KPI s
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com