Strategic Quality Management
INTRODUCTION
Strategic quality management (SQM) is defined as a quality management philosophy that views quality from the overall performance of a firm. It defines quality as being driven by customer and environmental needs and looks to identify critical factors that will determine the survivability and competitiveness of a firm in the near future
This course has been specially designed to provide effective methods and strategies for quality management. Learnings of organisation s master plan for success and implementing the policies for improving customer relations. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. This course is supported by various videos on strategy and quality applications.
When you complete this course, you'll have finely-honed quality, organisational and people management skills, and you'll be ready for roles in quality management, training and development, and other related fields.
OBJECTIVES
By the end of the Strategic Quality Management Course you will be able to:
Understanding the methods of quality management
Define quality and strategy concepts highlighting the main components of strategic planning in quality
Analyze the current situation identifying opportunities to draft a strategic quality plan
Generate strategic goals for their quality department
Convert a strategic plan into an operating plan
Components for strategic quality management
Strategic thinking process
Advantages of strategic quality management
WHO SHOULD ATTEND ?
This Strategic Quality Management Course is ideal for:
All quality managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization as well as those who are responsible for linking, measuring and improving the performance of others.
The course is also suitable for employees targeted for development or promotion within the quality function.
COURSE OUTLINE
Day 1
Strategic quality management and strategic thinking
Quality evolution and concepts
Dimensions of product quality
Dimensions of service quality
Quality management system: the components
The core principles of strategic quality management
Strategic deployment of quality frameworks and excellence awards
European Foundation for Quality Management (EFQM)
Evaluation of strategic management
Strategic thinking versus strategic planning in quality departments
The strategic planning and control process
Benefits of strategic management to the quality professional
Barriers of strategic implementation
The building blocks of strategic planning
Day 2
Analysis of the environment
Situation analysis tools in quality departments
Quality stakeholders analysis
Defining quality visions and missions
Developing a quality statement
Setting quality strategic goals
Identifying critical success factors in quality
Key result areas and key performance indicators
Core competencies and core values
Day 3
Targets and Innovative Strategies
Setting targets for quality department
Concept of objectives of Financial vs Non-Financial
How to attain excellence in strategic quality management
Case studies on strategies of quality management in quality departments
Importance of key result areas in quality department
Day 4
Planning for Vision to Action
How to move your vision to action?
Methods of creating quality related advantages/initiatives
Effective action plans
How to connect targets, strategies, action plans and budgets?
Plan for quality department
Day 5
Monitoring the Achievement of Quality Management Strategies
How to achieve control in quality?
Understanding the key result areas and using it to create KPI s
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How to set goals/targets
Keeping a balanced scorecard for the quality department
Using Key Result Areas (KRAs) to create KPIs for process control
Examples on quality KPIs
Types of Measures
Quality dashboard
The balanced scorecard for the quality department
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com