INTRODUCTION
Leading and managing services within large complex systems is challenging. The problems facing organisations are so complex that they defy simple solutions, and leaders are often trying to navigate many competing and conflicting challenges and relationships when making decisions.
Systems thinking is an approach to problem-solving that views problems as part of a wider, dynamic system. It is the process of understanding how things influence one another as part of a whole.
Systems Thinking in Analysing Problems training course shows you how to investigate systemic problems and to facilitate system-level solutions, and how to find real, lasting solutions to complex problems.
OBJECTIVES
At the end of the Systems Thinking in Analysing Problems Training, you will be able to:
Understand the language of Systems Thinking
Look at problems from the perspectives of multiple stakeholders
Explore some analytical tools and techniques
Learn how to use one methodology of approach
Practice techniques that are used in this methodology
Be able to judge which may be of most use in specific circumstances
Participate in groups exploring familiar and new problems
Evaluate potential actions against organisational requirements
WHO SHOULD ATTEND ?
Systems Thinking in Analysing Problems Training course, is ideal for:
Senior personnel in technical, HR and operational departments
Professionals in technology intensive sectors
Professionals seeking to influence the outlook of those they report to
Professionals seeking to change the method of working of those reporting to him/her
Personnel seeking to enhance their analysis skills
IT Project Management professionals
Engineers needing to grapple with the complex business context
COURSE OUTLINE
Day 1
Introduction to System Thinking
Introduction to systems thinking
Complex problems and complex system solutions
Difficulties and Messes
Recognising complex systems
Introduction to systems thinking
Worldview and Perspectives
Stakeholder analysis
Systematic and Systemic
Day 2
Analysis Methodology - Understanding
Causal Diagrams
Influence Diagrams
Multiple Cause Diagrams
Deciding upon a system of interest
Drawing sign graphs
Analysing causal diagrams
Feedback loops and system archetypes
Criteria, measures and indicators
Key performance indicators:
Cycle time
First pass yield/First time OK
On-time delivery
Interpreting measures
Systems thinking and process mapping
Root cause analysis
Day 3
Systems Thinking Tools
Growth vs. sustainability mind-set
Creative insights
Structural diagrams and visual thinking
Mapping actors, stocks and flows
Multiple cause diagram and soft systems methodology
Understanding dynamic systems and co-evolutionary changes
Understanding feedback loops
Systems thinking and process improvement
Day 4
Problem Resolution - Deciding & Acting
Overview of Modelling
Setting system boundaries
Evaluating Potential Actions
Decision-making tools:
Multiple Criteria Analysis
5 Ws & 1 H
SWOT
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STEP/SLEPT/PETSTLE
Porter s Five Forces
CDAM
Multivoting
Pariwise ranking
Force field analysis
Reality Checks for Practicality
Project managing change influence and persuasion
Day 5
Case Studies - Putting theory into practice
Applying the methodology to real problems
Presentations
Evaluation and discussion
Commitment to action
Agree next steps
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates.
Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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DOCUMENTATION
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford St.
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
25 N Row, London W1K 6DJ
T: +44 (0) 20 80 900 464
CERTIFICATES
Park Royal offices:
47 49 Park Royal Road
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
London NW10 7LQ
T: +44 (0) 20 80 900 464
E: info@lpcentre.com
SCHEDULE
Our Course timings commence at 09:00 and conclude at 13:00.
REGISTRATION & PAYMENT
DUBAI
Office 501
Clover Bay Tower, Business Bay
T: +971 4 421 4616
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
KUALA LUMPUR
No. 03-06-05,
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
T: +60 19-305 5694
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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