The Balanced Scorecard: Achieving Performance Excellence www.lpcentre.com www.lpcentre.com The Balanced Scorecard: Achieving Performance Excellence Management & Leadership
INTRODUCTION
A balanced scorecard is a strategic management performance metric that helps companies identify and improve their internal operations to help their external outcomes. It measures past performance data and provides organizations with feedback on how to make better decisions in the future.
The Balanced Scorecard: Achieving Performance Excellence training course is designed to help a diverse of range organizations with balanced scorecards, strategic planning, strategy execution, or KPI / performance measurement & management system development and implementation.
The course designed for practitioners charged with implementing and facilitating strategic planning or scorecard development initiatives at their organizations, while shorter "overview" and "essentials" courses are available for those needing a basic understanding of planning and measurement concepts so that they can serve in executive or team roles in the process.
OBJECTIVES
At the end of The Balanced Scorecard: Achieving Performance Excellence course, participants will be able to:
Explain the benefits of a strategy focused organisation.
Know how to develop Strength, Weaknesses, Opportunities, and Threats (SWOT) analysis, vision and mission statements for their organisations.
Use SMART objectives and key performance indicators to track performance and productivity in their organisations.
Apply the concepts in, and design balanced scorecards for, their organizations.
Link performance measures to strategic goals and objectives.
Use Key Performance Indicators KPIs for the measurement and evaluation of performance and productivity at all levels: company, department and individuals.
Evaluate the feasibility of using the Balanced Scorecard in their organization.
Design and implement the approach of Best-in-Class Benchmarking in their organization
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The Balanced Scorecard: Achieving Performance Excellence
The
Balanced Scorecard: Achieving Performance Excellence
WHO SHOULD ATTEND ?
The Balanced Scorecard: Achieving Performance Excellence Training Course is Ideal for :
All managers and supervisors involved in strategic planning and performance management.
The course is also very helpful to those involved in improving performance and measuring results.
COURSE OUTLINE
Day 1
Benefits of strategic management and planning
The strategy focused organization
Why implement the balanced scorecard
Strategic planning needs and benefits
A strategic planning model
The importance of the balanced scorecard
Balanced scorecard steps and timeline
Day 2
'SWOT' analysis, vision and mission statements
The purpose of a 'SWOT' analysis
'SWOT' in brief
Linking the results of the 'SWOT' findings to future objectives and initiatives
Definition of a vision statement
Importance of a structured mission statement
Day 3
Developing performance measures and control systems www.lpcentre.com
Goals, objectives, and targets
'SMART' objectives
The Balanced Scorecard: Achieving Performance Excellence
Key performance indicators and Units of Measures (UOMs)
Aligning KPIs to company strategy
Obstacles to measurement
Developing strategies and initiatives that will assist in achieving the targets
Developing strategies
Day 4
Benchmarking as a tool to set targets
Objectives and basics of benchmarking
The who, what and why of benchmarking
Different methods of benchmarking
Who to benchmark against
The benchmarking process
Day 5
The balanced scorecard as a strategic management system
Strategic planning and strategy execution
Reasons behind failures of well-formulated strategies
Translating the vision into everyday actions
Importance and history of the balanced scorecard
The premise behind the balanced scorecard
Principles of the strategy focused organization
Measuring business strategy from the financial, customer, internal, business or process and learning and growth perspectives
Strategic alignment and goal setting
Linking the balanced scorecard's KPIs to strategy
Strategy map: specifying relationships and making them testable
The importance of initiatives
Evaluating initiatives
Managing initiatives
Soft and hard KPIs
Leading and lagging KPIs
Reporting and evaluating results
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Cascading the balanced scorecard
Implementing a balanced scorecard program
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
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The Balanced Scorecard: Achieving Performance Excellence
DOCUMENTATION
CONTACT INFO
LONDON
Oxford Street Offices:
London - Oxford St.
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
25 N Row, London W1K 6DJ
T: +44 (0) 20 80 900 464
CERTIFICATES
Park Royal offices:
47 49 Park Royal Road
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
London NW10 7LQ
T: +44 (0) 20 80 900 464
E: info@lpcentre.com
SCHEDULE
Our Course timings commence at 09:00 and conclude at 13:00.
REGISTRATION & PAYMENT
DUBAI
Office 501
Clover Bay Tower, Business Bay
T: +971 4 421 4616
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
KUALA LUMPUR
No. 03-06-05,
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds.
For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
UOA Business Park, Jalan Pengaturcara U1/51A, Section U1, Kawasan Perindustrian Temasaya, 40150 Shah Alam, Selangor
T: +60 19-305 5694
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
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The Balanced Scorecard: Achieving Performance Excellence
