INTRODUCTION
Quality management is the act of overseeing different activities and tasks within an organization to ensure that products and services offered, as well as the means used to provide them, are consistent. It helps to achieve and maintain a desired level of quality within the organization.
Quality management plays an important role in business, for example understanding of the client s needs, ensuring that they always receive a product or service more than they desire. Understanding the effective quality management skills will manage the issues in business like decreasing re-work, labour shortage and increase profits and reducing costs. This course will develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.
OBJECTIVES
By the end of the The Fundamentals of Quality Management Course you will be able to:
Identify a wide range of quality management approaches and tools to participants
Determine which processes need to be managed to achieve consistent quality
Analyse ways in which quality processes are managed
Analyse root causes and solve quality problems
Assess their own quality management skills and plan to remedy any gaps
Cope effectively with any quality challenge, choosing appropriate tools and technique
WHO SHOULD ATTEND ?
This The Fundamentals of Quality Management Course is ideal for:
Budding Project Managers, Team Leads, Technical Leads, Project Leads
Project Managers who wish to learn specifics of Quality Management
Management Students who want to upgrade their understanding of the Quality concepts
Quality Management Executives who are new to profile
COURSE OUTLINE
Day 1
Introduction to Quality Management
Basics of quality management
Principles of quality management
Measuring overall cost of Quality and Non-Quality
Understanding customer demands
Methods and tools for maintaining quality
Day 2
Methods of Quality Service
Easy proposed method for a successful quality management
Measuring and analysing methods
Statistics procedure control
Concept of Six sigma rule and balanced scorecard
Systems of quality management
Understanding the ISO9000
Day 3
Finding the Gaps in Quality
Concept of Porter s value chain and it s importance
Auditing and preparation of audit reports
Understanding the concept of Root cause exercise and Root cause analysis
Concept of Pareto analysis and its importance
Risk management and methods for problem solving
Day 4
Handling Customer Expectations
Understanding the client demands
Tips on how to exceed customer expectations
Creating a successful team
Importance of getting/requesting feedbacks
Customer satisfaction
Self-criticising methodology
Day 5
Effective Quality Leader
Qualities of an effective quality leader
Self-evaluation and its importance
Common mistakes in quality management and how to overcome
Understanding the delegation method
How to plan for certification, the steps
Review of the course and Question and Answer session
IN-HOUSE TRAINING
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
www.lpcentre.com
