INTRODUCTION
TQM is a completely structured, comprehensive, and organization-wide approach taken towards organisational structuring and management that continuously seeks to improve the quality rendered by the products, services belted out by the organization and the productivity of the resources handling the product. The aim is to continuously induce quality at each and every step of the organisational workflow in a bid to refine and fine-tune the processes and receive continuous feedback as per customers norms to refine still further.
Total Quality Management course is an intensive programme where delegates will be learning about Introduction to Total Quality Management, Approaches of TQM, Process & Implementation of TQM, Requirement of TQM, Principles of TQM, Quality Association with TQM, Cost of Quality and also about Concluding Remarks A Case Study on TQM. This training course will empower you with a complete and detailed understanding and knowledge of total quality management. Since total quality management is a known concept recognised and practised by all departments and organisations.
OBJECTIVES
By the end of the Total Quality Management (TQM) Course you will learn:
The required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organisation, in turn supporting career growth and progression
The necessary confidence and knowledge to train other professionals on total quality management
The ability and knowledge to contribute to organisational growth and development by delivering better quality, following the requirements of clients
The confidence, experience and understanding to check existing processes and procedures followed within the organisation for adherence to standards set and suggesting changes if required
The required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organisation
To describe the importance of quality models.
To identify various quality concepts.
To compare various TQM philosophies.
To apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
To discuss widely-used improvement methodologies.
WHO SHOULD ATTEND ?
This Total Quality Management (TQM) Course is ideal for:
For those involved in TQM or those who want to learn more about the topic
Managers or directors who have the responsibility of implementing TQM in their Organisation
COURSE OUTLINE
Day 1
Introduction to Total Quality Management (TQM) Concepts
Definition of Quality and Quality Models
History of Quality
What is TQM?
The Relationship Between ISO 9000 and TQM Benefits of Implementing a Quality Model
The Cost of Poor Quality.
The Gurus Comparison (Deming, Crosby, Juran, Etc.)
National Quality Award:
The Malcolm Baldrige National Quality Award EFQM.
Choosing the Right Model for Your Organisation. The Quality Maturity Ladder.
Day 2
The Success Elements of TQM
Customer-Driven Quality.
Plan-Do-Check-Act Model (PDCA).
Eight Step Problem-Solving Methodology. Process Thinking.
Eliminating the Non-Value Added. Management by Facts and Data.
Continual Improvement and Kaizen.
Enhanced Employee Participation and Decision-Making through Idea Generating Systems.
Employee Reward and Recognition.
Day 3
Tools for Total Quality Management
What Is a Quality Tool?
The Seven Quality Control Tools.
Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification.
Benchmarking
Failure analysis
PDCA (Plan do check act) cycle
Process management
Product design control
Statistical process control Brainstorming.
Tree Diagrams: How-How and Why-Why Diagrams. Force Field Analysis.
Affinity Diagrams.
Process Mapping.
Poka Yoke.
Lean Thinking.
Visual Management and5S Programme. Six Sigma.
Day 4
Elements of Total Quality Management Ethics
Day 5
Steps to Implement a Total Quality Management System
Identify the need for change
Clarify vision and mission with management and employees
Survey key customer groups
Identify critical success factors (CSFs)
Map major processes/sub-processes
Train and re-train employees
Develop improvement plan
Measure and report
Challenges to Total Quality Management
Constraints by quality culture
Autocratic style of leadership
Lack of employee commitment
The improper channel of communication
Quality certifications regarded as bureaucratic exercise
Problems identifying customer needs
LPC Training is capable of conducting this training programme exclusively for your delegates. Please e-mail us on admin@lpcentre.com for further information and/or to receive a comprehensive proposal.
www.lpcentre.com
DOCUMENTATION
High-Quality material has been prepared by the LPC team for distribution to delegates. In addition, a special note pad to facilitate note-taking will be provided.
CERTIFICATES
Accredited Certificate of completion will be issued to those who attend & successfully complete the programme.
SCHEDULE
Our Course timings commence at 09:00AM12:45PM Or 01:00PM - 05:00PM.
REGISTRATION & PAYMENT
Please complete the registration form on the course page & return it to us indicating your preferred mode of payment. For Further Information, please get in touch with us.
CANCELLATION AND REFUND POLICY
Delegates have 14 days from the date of booking to cancel and receive a full refund or transfer to another date free of charge. If less than 14 days notice is given then we will be unable to refund or cancel the booking unless on medical grounds. For more details about the Cancellation and Refund policy, please visit www.lpcentre.com/terms-and-conditions/
TRAVEL AND TRANSPORT
We are committed to picking up and dropping off the participants from the airport to the hotel and back.
CONTACT INFO
LONDON
Oxford Street, 25 N Row, London W1K 6DJ
+44 20 36 916 970 | +44 20 80 900 464 info@lpcentre.com
DUBAI
Business Bay, ParkLane Tower, Offices 718 - 719
+971 43 88 00 94
dubai.training@lpcentre.com
KUALA LUMPUR
No. 3273 Level 32, Menara Prestige, 1, Jalan Pinang, 50450 Kuala Lumpur +60 19 305 5694
www.lpcentre.com
