Early Research by Lschultz

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SYRACUSE UNIVERSITY

Table of Contents Research Approach ●

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Maps ○ Campus ○ Blue lights on campus ○ East campus patrol area Crime log statistics Current technology

Research Participants ● ● ●

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Student Survey Officer Survey Interviews ○ Mike Kearns ○ Officer Romano Stakeholders

Research Artifacts ● ● ● ● ● ●

Direction User profile Benchmarking Workflow Public safety study Other officer communication

Through our research, we have discovered an opportunity for body cam improvements. With this being the next big development within DPS, our conversations and research have reinforced a few conclusions. One such conclusion is that there is a lack of understanding of the emotions within situations being recorded. The current uses of bio-feedback within other industries could give additional insights into the footage. Combining the biofeedback, with the need for real time Intelligence, we can design a non-invasive body cam that tends to these needs.

Research Approach

Syracuse University Campus

onsite observations

Blue Lights on Campus

onsite observations

Routs Students take to the Campus Campus Buildings Parking Lots

Crime Log Statistics 8/23/14 - 9/16/14 As required by the Clery Act, DPS must provide a crime log of the past 60 days.

observations

Current Technology Motorola Solutions, Inc

observations

APX™ Series P25 TWOWAY RADIOS

HMN4104

observations

LEX 700 Mission Critical Handheld

MW810-Mobile Work Station

observations

Student Survey The purpose of this survey was to get a better understanding of the student bodyâ&#x20AC;&#x2122;s thoughts on the Department of Public Safety. We handed out copies of the survey to students on campus, which they immediately filled out and returned to us. We collected 109 surveys in total.

research participants

Male / Female

Undergrad / Grad

Fr / Soph / Jun / Sen

I live... a) In student housing b) An apartment off campus c) In a Fraternity/Sorority house d) Other _______________ In what situations do you feel unsafe on campus? a) All the time, I never feel safe b) Walking back from classes at night c) Walking at night to/from off campus apartments d) None, I feel completely safe on campus e) Other _______________ DPS is:

Have you had any interaction with DPS?

Yes / No

If yes, please briefly explain this interaction:

When you hear someone say DPS, your initial thought is closest to... a) S***, Iâ&#x20AC;&#x2122;ve got to get out of here. b) Is something bad happening? c) Thank goodness d) Other ______________ In what ways to do you think DPS needs to improve? What do you wish it would provide?

Survey Results...

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64% Dorms 28% Off Campus 1% Greek Housing 7% Other

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18% Junior

41% Have had Interaction with DPS

16% Senior

59% Have had no Interaction

67% Female 33% Male

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40% Freshman 23% Sophomore

3% Grad Student

research participants

Survey Results... Feelings on Safety... â&#x2014;?

25% Feel completely safe 23% Feel unsafe walking back from classes at night 61% Feel Unsafe walking at night off campus 0% Never feel safe 8% Other

On First Hearing DPS... â&#x2014;?

13% Thought S*** I have to get out of here 75% Thought is something bad happening? 5% Thought thank goodness 16% Thought Other research participants

Survey Results...

When asked what DPS is and their opinions on DPS, students brought up certain topics more than others...

# of Mentionsâ&#x20AC;Ś â&#x2014;? 30 on DPS Priorities 21 on Parties 10 on Patrolling/Night Presence

research participants

Highlighted Student Comments:

“Be more accessible” “Protection not just Discipline” “I would like to know more about how they are protecting us…”

research participants

Interviews We interviewed two different people within the DPS umbrella. First was with Mike Kearns, the manager of technical services who acts as a liaison with technology. In this interview we focused on learning about the DPS communication center, and were able to see it first hand. Our second interview was with Officer Romano. We discussed the officer/student relationship and used the results from the student surveys to gain the officers viewpoints on similar situations that students were concerned about. research participants

INTERVIEW

Mike Kearns Manager, Technical Services

research participants

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New phone center in communication center o Job to dispatch officers o Upgraded to “911 like” software Body cameras o Upcoming project o Officer testing ! Looking at preferences and cost What is a major officer complaint? o connectivity ! We are all used to immediate gratification that it is annoying when officers can’t rely on their connection. Most students make calls from their cell phones and call the 2224 number. o If you call from a number that is registered on your myslice, the communication center will automatically receive all of your information. Communication Center o Flat screen that shows DPS officer locations in real time (on digital map) o Flat screen that has on the local news. This is kept on at all times; we were told that they often find out about main local events the quickest through the news. o Flat screen that has live feed of 4 different campus cameras at once. o Flat screen with Syracuse Police Department’s current calls and incidents. ! Often the person in the communication center see’s a student address pop up before SPD even contacts them. ! Any time there is a call into SPD that is connected to campus or a student, the DPS communication center is contacted. Depending on the severity of the situation, SPD will call a first response team before contacting DPS. The communication center can access all campus cameras that cover over 800 viewpoints Activating the blue light system will put you into contact with the communication center immediately.

Communication Center

research participants

INTERVIEW

Officer Romano Went through Academy in 2006

research participants

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What are your initial thoughts on the relationship between students and officers? o Some officers are outgoing, some are not o There seems to be a underground distribution of officer cards that are “cool” with the students. Opinions of officers are spread quickly throughout campus. o Officers that volunteer their time are likely to be more social. Do people on campus understand your qualifications? o Faculty and staff have no idea what we do, they think we are just the people who help them out when they are locked out of their offices and classrooms o Unfortunately, people learn when they are either a victim or a witness o When people see our guns…. ! IS THAT REAL? (Because they don’t think we are real cops, they don’t think we can carry a gun) • How do people not realize our qualifications when they see our gun?! In regards to how safe our campus is and the capabilities of DPS: o “If I was a student here, I would feel so safe.” Kids are as safe as they want to be o I don’t mean to say that students are asking for it when they get in trouble, but there are choices students make that can affect how safe they are in given situations. We are the third largest police department in Onondaga County o We have almost double the amount of patrol units on ThursdaySaturday then the SPD o The University Area Crime Prevention program is a partnership with the SPD o Orange watch cars are also used for patrolling o Extra patrol units com in at 4:30pm on Fridays (c watch and orange watch program) Why don’t students call for help? o “People don’t call because they think they will get into trouble ! *Who ever calls won’t get in trouble ! *** We don’t victimize the victim! o I think we are moving past this issue… ! We often receive resistance to accept our help but once we explain ourselves and that our intent is positive, most say ok. They need to hear, “You wont get in trouble.” Do you have any ideas of how students could become better educated on what DPS is and the officer qualifications? o Pamphlets! ! Students read them

“I just read one by the front desk that was had a lot of great content. It explained what creates resistance when interacting with an officer.” ! Everyone is always reading something What are the important factors to consider when interacting with students? o Each situation is handled differently o Every encounter isn’t going to be pleasant, thats the job o To gain control of a situation, I often have to approach students at the same level of emotion that they are at. Then once they settle down I can start over again at a calm level. “I may have to go in at a level 10 to match theirs, then once they come down, I can begin from zero and say, “okay lets start over.”” What can help mend the student connotation that “DPS is out to get them”? o More open communication ! Makes everything simple ! I give everyone my card and tell them to shoot me an email • Have a conversation • I always have my phone on me and respond to every email quickly • If I arrest you, I would be happy to explain what’s next in the process and help how I can. What are your thoughts on body cams coming to DPS? o They are inevitable and we will get used to them… However, no one likes change. o The problem is that the cameras don’t capture the emotions of the situation. ! In any situation, there are so many thoughts going through my head, decisions that I have to make that can affect the safety of students. ! I was in a situation where I was going to have to shoot my gun and I had to think about not only the student I in no way wanted to harm, but the students outside of the building that could be in harms way if I did have to shoot. So then I have to physically move in order to place myself at a location that would prevent this. The reasoning behind all of the choices I must make in a given situation cannot be understood by video…. It only captures the 2D. !

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Important quotes from Officer Romano

“Cameras can’t capture emotion.” “If I were a student here, I would feel so safe…” “We don’t victimize the victim” research participants

Research Artifacts

research artifacts

Direction

Communication between Officers & Students

STAKEHOLLDERS

POSSIBLE IDEAS

- DPS - Proffessors Officers Administrators - Lawers Dispatchers - Community Members - SPD - Witnesses - Motorola - Victims - SU

- body cam with emotion/strss detectors - Two way digital communication between students & officers - DPS UBER (Location finder) - Voice acivated data logging - Mass corespondance (immediacy) - Education system > mandatory ride alongs > DPS mentoring > DPS self defense (1 credit class??) -Monitoring social media to pice up trends - Body Cam: > Camera x-ray scanning (live feed from communication center) > Metal detector > Bio-feedback logging of officer > Student Officers > Iâ&#x20AC;&#x2122;ve been arrested, what now program

- Parents - Students

User Profile, Student ● Male/Female ● ages 18-24 ● Feel unsafe walking at night to and from each others apartments ● Think DPS is more focused on breaking up parties than protecting them

research artifacts

http://www.taser.com

http://www.bodycameras.com

Brand

TASER

BODYCAM

VIEVU

VIEVU-LE3

Type

Officer camera

Camera for the Pro

Capture range

130 degree

170 degree field of view

95 degree, no 'fish-eye' distortion

68 degree

Dimensions

0.8''x3.3''x2.6''

2.5''x2''x1''

1.9''x1.9''x0.75''

3''x2.1''x0.85''

Night Vision

Yes, retina low light

Yes, 2 built-in high intensity night vision LED

Yes, low light capability

8GB micro SD, 32 GB micro SD (optional)

16 GB internal storage

4hr under highest quality, 9hr for

18hr with 32 GB (720p/30fps)

1.5 hr + streming/recording; over 2hr at lower resolutions

5 hours, 12 hours with extended battery

medium quality, 13 hr for low quality

4.5hr with 8GB (720/30fps)

12 hr battery life

3hr with 8GB (1080p/30fps)

640x480 VGA

1080p/30fps, 960p/30fps, 720p/60fps

Selectable1920x1080 HD, 1280x720HD or 640x360 SD

Selectable 1280x720HD or 848x480 widescreen SD

Yes

2.4 oz

2.8 oz

Clip on

No computer required

Windows XP, Vista 7,8

Built in 802.11 Wi-Fi for live streaming

Mute functionality

Storage space Recording time

Video resolution

http://www.vievu.com

720p/30fps, 480p/60fps Waterproof

Yes

Weight

3.5 oz

How to wear

Clip on

Compatible

Dock, web cloud, or local system

Other feature

Android or iPhone App

Automatically download video

GPS taging, blue tooth technology

files and re-charge by connecting

Full color audiovisual camera

to a computer workstation

Event button to start recording and

High-fidelity microphone

return to buffering

Playback LCD screen

Operation LED indicates camera

LED indicates camera status

status

Yes Clip on

Current Body Camera

Our Design

New Features

Replace with rendering

Pull camera off to charge

Press button 1-2 seconds to turn on body cam

Fitband/Jawbone features: track activity level, heart rate, distance traveled, etc

Put on body/plug-in to car

Replace with rendering

Replace with photos from ride alone/interview

Press button/turn on camera to record

End recording

Upload recordings to computer

LED indicates camera status (in the front and on the top)

Replace with rendering

Charging part on the bottom

Replace with rendering

App allows user wirelessly sync to phone and computer

2014 Public Safety Industry Study

future technology