CondoVoice - Summer 2005 by LS Graphics

www.ccitoronto.org

VOL. 9, NO. 4 • SUMMER 2005

P U B L I C AT I O N O F T H E C A N A D I A N C O N D O M I N I U M I N S T I T U T E - T O R O N T O & A R E A C H A P T E R P U B L I C AT I O N D E L’ I N S T I T U T C A N A D I E N D E S C O N D O M I N I U M S - C H A P I T R E D E T O R O N T O E T R É G I O N

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As Residents Age, Change is Inevitable Aging In Place Partnership Development Between the Private and Not-for-Profit Sectors The Social Norms of Aging Condo Owners Building a Supportive Condominium Community Through Health Aging Neighbours

plus… Member News Resource Corner Upcoming Events

PM #40047005

Building a Quality Adult Lifestyle

™

Canadian Condominium Institute / Institut canadien des condominiums Toronto & Area Chapter 2175 Sheppard Ave. E., Suite 310 Toronto, Ontario M2J 1W8 Tel.: (416) 491-6216 Fax: (416) 491-1670 E-mail: cci.toronto@taylorenterprises.com Website: www.ccitoronto.org

2004/2005 Board of Directors PRESIDENT

Contents Features

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SECRETARY/TREASURER Bob Girard, B.Comm (RCM) (Chair: Special Projects Committee) Simerra Property Management Inc.

PAST PRESIDENT

The term "Aging in Place" refers to one's ability to live independently (even with support services) in one's home for as long as possible.

Gina Cody, P.Eng., M.Eng., Ph.D., ACCI, FCCI (Co-Chair, Public Relations Commitee Chair, Education Committee) Construction Control Inc. Henry Cohen (Member: Special Projects Committee) YCC #0074 Armand Conant, B.Eng., LL.B., D.E.S.S. (Chair, Legislative Committee) Jones Rogers LLP

Vic Persaud, BA (Member: Special Projects Committee) Suncorp Valuations Ltd. Bill Thompson, RCM, ACCI (Member: Membership Committee) Malvern Condominium Property Management

EX OFFICIO BOARD MEMBER Jasmine Martirossian, B.A., M.A., PhD.

ADMINISTRATOR

by Courtney Whiteside, B.A. (Hons.), MA

Building a Supportive Condominium Community Through Health by Leehe Lev There are many programs that allow opportunities for residents to improve their lifestyle while creating an enticing condo environment.

The Aging Population Offers Many Challenges and Opportunities for Condo Corporations: Will You Be Ready? by Karen Henderson An “aging boomer” tells us what she wants, and needs, in living out her life.

Aging Neighbours by Allen M. Turek, Exq. Long before problems arise, it is important to have the necessary systems in place to deal with the special issues of aging residents.

Lisa Kay (Member: Special Projects Committee) Maxium Condo Finance Group Tom Park, P.Eng., ACCI (Member: Public Relations Committee) Golder Associates Ltd.

The Social Norms of Aging Condo Owners Condo living will take on new challenges as people age and developers will have to diversify their amenities to suit the needs of upcoming boomers.

J. Robert Gardiner, B.A., LL.B., ACCI, FCCI (Member: Conference Committee) Gardiner Miller Arnold LLP

BOARD MEMBERS

Aging in Place - Partnership Development Between the Private and Not-for-Profit Sectors by Helen Leung, MSW

VICE-PRESIDENTS

Denise Lash, B.Sc., LL.B., ACCI, FCCI (Co-Chair, Public Relations Committee) Miller Thomson LLP

by Denise Lash, B.Sc, LL.B., ACCI, FCCI The condominium industry will have to address the special needs of a new world of senior’s.

Janice Pynn, RCM, ACCI, FCCI Simerra Property Management Inc.

John Warren, C.A. (Chair, Membership Committee) Adams, Masin & Tilley LLP

As Residents Age, Change is Inevitable

Departments 5 29 31 33

President’s Message Member News Upcoming Events Resource Corner

Lynn Morrovat

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Barristers and Solicitors

CONDOMINIUM SECTION Jones, Rogers LLP is a full service business law firm with a specialty in condominium law representing many condominium corporations in Toronto and the GTA. We work closely with our clients to find practical, cost effective solutions to problems. Armand G. R. Conant Mary G. Griffith Jeffrey M. Warren Tiffany Little (Litigation) Suite 1600, 155 University Avenue Toronto, ON M5H 3B6 Tel: (416) 361-0626 Fax: (416) 361-6303 Email: conant@jonesrogers.ca www.jonesrogers.com

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President’s Message

une traditionally marks the time when CCI winds down its fiscal year activities and planning begins for our new membership year which begins on July 1st. By this time, all CCI-Toronto members will have received their membership renewal kits for 20052006. We urge you to renew your membership and I would like to take this opportunity to review some of the benefits of your membership with the Institute and to let you know how valuable your continued support is.

Janice Pynn, RCM, ACCI, FCCI

CCI Toronto currently has over 800 members representing close to 100,000 condominium units in the GTA. With such a large membership base, CCI- T is able to effectively represent the condominium community to government and other regulatory agencies to ensure that the unique circumstances in condominiums are communicated to them and considered in their decision making process. The Legislative Committee, chaired by Armand Conant, comprises legal experts and others from right across the Province. This group of dedicated members is currently drafting a Brief to be presented to the Ministry of Consumer and Business Services to voice CCI’s concerns over what are perceived to be various ‘glitches’ in the Condominium Act 1998. Another CCI Board Member, Bob Girard, currently sits on a City of Toronto advisory Committee regarding the City’s Waste Reduction Program. CCI Toronto was recently quite vocal in opposing the City’s proposed Waste Levy Fee for condominiums. While City Councillors ultimately voted in favour of the fees, CCI remains at the discussion table to provide input on a smooth implementation of the fees. CCI-T is also currently funding the lobbying efforts to eliminate the current practice of Hydro Providers charging sometimes-exorbitant Security Deposit fees from Condominiums. The Chapter is hard at work on various issues on behalf of our members – and a strong membership base provides us with a strong voice with these various organizations. CCI also offers educational courses and seminars for directors so that they can more effectively fulfill their responsibilities and provides a wide variety of support material in addition to these programs. The President’s Club sessions offered twice yearly, offer Directors a forum to meet and discuss common problems, challenges and solutions. I would like to thank all of our members for their support over the past year, and I encourage all of you to renew your support for the coming year. This is your Institute – I look forward to your comments, suggestions and feedback on how we can continue to serve your needs.

Janice Pynn, RCM, ACCI, FCCI President, CCI Toronto & Area Chapter

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As Residents Age, Change is Inevitable

W BY DENISE LASH, B.SC, LL.B., ACCI, FCCI

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hy is it that we identify ourselves by “what we do”? When asked, “who are you”? I respond “I’m a lawyer”. But that is not “who” I am. A typical response from a baby-boomer. Work is such a big part of our lives. We, the boomers, are the ones born between the years 1945-1964 and when we head into retirement—watch out—we will go kicking and screaming! As boomers start retiring in the next ten years or so, many boomers will choose to relocate into condominiums and remain close to their families and friends rather than heading south. The condominium industry will have to address the special needs of a new world of seniors who are healthier, more active and independent than any other generation in our history and who chose to “age in place”. The boomer senior will have concerns about accessibility, transportation and will require services and facilities to maintain a healthy lifestyle. Architectural modifications to units and common areas will have to be considered to deal with the requirements of the aging

population. This could include installing railings, ergonomic door handles, simplified key systems, increased lighting, ramp systems and even altering the timing of automatic door closures for elevators and garages-just to name a few. Transportation needs may consist of relocating parking spaces or offering some type of shuttle bus system for residents to do grocery shopping, visit doctors or for nights out for social events. Other services may include arranging for meal and/or medication delivery. Condominium boards and managers will have to review existing rules to allow for the accommodation of the needs of its residents. Some changes may include allowing exceptions to the “single family” only rule to allow caregivers to live with owners, home businesses and allowing the parking of motorized scooters in common areas. Technology will become extremely important as a means of communicating with residents and providing essential resources. Establishing a website and links to these resources will be an invaluable tool. Boards and managers will also have to address other more sensitive issues which may arise where a resident develops mental or health problems, such as Alzheimer’s and Dementia. These concerns can place that resident or others at risk and there will be a need to have systems in place to deal with those events including special training and educational sessions by professionals to know how to properly deal with those situations effectively. Committees will become important for those residents who need companionship and a feeling of community, many of which will be residents who do not have partners or spouses residing with them. A community watch program for neighbours to check on one another and having the condominium board and management involved in developing new and innovative programs as the need arises. Having up-to-date information on file for each resident in the event of any medical emergency and knowing

who to contact will assist condominium management and the boards in dealing with residents who may experience difficulties. Our communities are now changing and in the next 10 years condominiums will be facing new challenges—it is time to start thinking about it and to start preparing.

This topic was explored in more detail at PM Springfest “Aging in Place” held at the Metro Toronto Convention Centre on Wednesday, April 6, 2005. Denise Lash is a lawyer practicing Real Estate & Condominium Law with Miller Thomson LLP. Denise is also vice-president of the Toronto Chapter of the Canadian Condominium Institute.

Promote Your Company Through CCI-Toronto and Grow Your Business Opportunities CCI-Toronto, as the voice of condominium, provides excellent growth opportunities for the professionals and trades who service Toronto's booming condominium market For information on advertising opportunities with the Canadian Condominium Institute - Toronto Chapter, please contact Marie McNamee at (905) 852-2802 or email at marie@mcnamee.ca.

O U R E X PA N D I N G CONDO PRACTICE GROUP

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TO NEW BUSINESS For Practical Solutions

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Barristers & Solicitors, Patent & Trade-Mark Agents John A. (Sandy) Kilgour skilgour@millerthomson.ca

Audrey M. Loeb aloeb@millerthomson.ca

Denise M. Lash dlash@millerthomson.ca

Warren D. Kleiner wkleiner@millerthomson.ca

Patricia M. Conway pconway@millerthomson.ca (Litigation)

Anthony D. Scane ascane@millerthomson.ca (Construction)

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Tina Flinders tflinder@millerthomson.ca (Law Clerk)

416.595.8500 ext. 2968 1.888.762.5559 ext. 2968

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Building a Quality Adult Lifestyle

AGING IN PLACE Partnership Development Between the Private and Not-for-Profit Sectors BY HELEN LEUNG, MSW, EXECUTIVE DIRECTOR, CAREFIRST SENIORS AND COMMUNITY SERVICES ASSOCIATION

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ccording to the 2001 Census of Canada, 93% of the elderly live in the community; only 7% live in long-term care facilities for health and social reasons. Increasingly, our society recognizes that older persons have a strong preference for aging in place - maintaining an independent, high quality life in their own communities for as long as possible. Studies conducted over the past thirty years have shown the traumatic impact of relocating seniors from their homes, where they have lived for many years, to a new institutional environment. For most, their own home represents comfort, security, proximity to friends, supports and services. Comprehensive planning, a wide range of desirable lifestyle choices and readily available supports and resources are essential for many retirees and seniors to "age in place" successfully. The term, "aging in place", is often heard today and refers to one's ability to live independently (even with support services) in one's home for as long as possible. “Aging in place” does not necessarily mean that the senior never moves from one home to another. The home could be the "old homestead” where the family grew up, or a later apartment or townhouse.1 A major trend among older adults who retire or experience declining health is to sell their single family home and move into an apartment condominium. They believe that high rise residences with ongoing maintenance (gardening and snow removal) and security provided communally are more manageable and suitable to the physical, mental, and psychological

changes that may accompany aging. For the past five decades, “baby boomers”, born between the 1946 and 1964, have been the primary customers of diverse services and businesses, ranging from clothing to education, music to home builders. In general, this generation is the healthiest, most selfaware and best educated of any prior generations. Moreover, the parents of the baby boomers, with assets such as homes and leisure properties increased in value by as much as 30%, are now in their mid-eighties and are expected to leave estates totaling in the millions over the next twenty years. The early boomers, born in 1946 are now approaching retirement age. These retirees — with both health and wealth — are targeted by realtors and land developers as potential buyers of their adult lifestyle condominiums. Dr. Jon Pynoos is Director of the National Resource and Policy Centre on Housing and Long Term Care, Andrus Gerontology Centre at the University of Southern California.2 He pointed out that “Aging in place is a relatively new and complex concept. It is complex in that it involves the aging of both individuals and their homes over time. The premise is that residents' needs are changing but that housing and the community remain static.” However, this is not necessarily so. The built form and community perceptions of housing or services for seniors changes over time. Housing needs change according to age and family structure: from the parental home to the first rental room/apartment, to the first and subsequent owned properties, to seniors’ housing to sheltered housing to

Aging in place is a relatively new and complex concept. It is complex in that it involves the aging of both individuals and their homes over time.

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(possibly) long-term care/palliative care facility. Housing and support services are the two key elements of “aging in place.” To “age in place”, the senior should be aware not only of the housing design, building features and amenities, but also the availability and adequacy of community help and support services. This approach includes knowledge of the availability of service providers with the right personnel, knowledge, people skills and aptitude, to serve residents with increasing frailty or age related problems. Support services may also be needed in the event of episodic or chronic illness (e.g. decreased abilities related to chronic conditions such as arthritis, heart disease, diabetes or vision problems) that dictates a different kind of environment. Many private developers of adult lifestyle housing for retirees and seniors do not recognize that residents will age in place. Since aging is inevitable, the residents’ conditions, health characteristics and needs will change. In general, private housing designs for older adults are inflexible and not sufficiently comprehensive to accommodate changes in health status. To attract buyers in a highly competitive market, private developers may wish to consider partnership with notfor-profit health and social service organizations. These organizations have three decades of experience in supportive housing services for seniors and people with special needs. Services may include design, development, planning and provision of amenities and supportive housing services such as: • 24-hour on-site and on-call Emergency Response Service • Continuing education and health promotion programs • Information and referral/counseling • External maintenance and referral services • Visiting homemaker program • Meal programs • Social and recreation programs • Scheduled transportation services 10

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Private developers who provide social housing for retirees or older adults should be aware that the purchase may be the last for the buyer or the buyer on behalf of a senior family member. The buyer is, of course, looking for a premium building with sound structure, design and features. Housing staff should have people skills, program experience, understanding of older persons, and the willingness to work with them, beyond their knowledge of the building’s physical layout and features. At the same time, they want to know whether there are experienced, reliable and well-established supportive housing service providers in the area. Technical skills can be learned and technical work can be sub-contracted. But reliable, guaranteed and consistent service can set the mood for the entire housing complex. Not-for-profit health and social service organizations provide supportive housing credentials

to the housing provider. They can also offer service continuity, since they generally have well-established sustainable core operations. In the long run, retirees and seniors who select an adult lifestyle residence will benefit from flexibility that allows them to “age in place”. The most effective approach to aging in place provides complementary and discretionary support services that may start with meals-on-wheels and increase to comprehensive home support or homemaking.3 The private seniors’ housing development presents a tremendous opportunity to the developer and to the not-for-profit service provider. It represents a potential marriage between private for-profit developers and private not-for-profit service providers, where the two sectors join resources to develop quality lifestyle housing for older adults and retirees.

Bibliography: 1

http://www.seniorresource.com/ageinpl.htm

Dr. Jon Pynoos, Director of the National Resource and Policy Centre on Housing and Long Term Care, Andrus Gerontology Centre at the University of Southern California.

Christensen, J. M., Aging in Place: How Long Can I Stay?, a strategic approach developed for the Metropolitan Toronto Housing Company, 1994. http://www.seniorresource.com/ageinpl.htm

http://www.seniorshelter.com/seniors/options/ retire/aging.htm#aging

Ger, J. & Gutman, G.M. (1997, July). Supportive Housing: Market Viability Study. Winnipeg: Sharon Home. Doyle, V.M. & Gnaedinger N. (1996). Aging Together - Aging in Place. A report and recommendations on the aging co-op membership in Canada. Ottawa: Cooperative Housing Federation of Canada.

"Our Board likes TPMG because when our residents call, they get immediate response" As a Board Member you need a property manager you trust, someone who worries about your building as much as you do. At TPMG we spend whatever time it takes. Call to talk about how we can give you 'worry-free' management. Michael Cousins FRI, ARP, CMOC, CPM® President, TPMG michael@tpmgonline.com

(416) 497-5055 A trusted name in property management in the GTA for over 10 years.

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The

Social Norms

of Aging Condo Owners COURTNEY WHITESIDE, B.A (HONS), MA

n coming years the Toronto condo market will face new challenges brought about from an aging population. The population over 65 years of age currently makes up approximately 13% of Torontoâ&#x20AC;&#x2122;s overall population. By 2021, this age group will make up 16% of the total population in the city and will be widely considered as the baby boom generation. While this is a significant increase, it only represents a 22% rise between 2005 and 2021. As such equal focus should be directed towards the social impact associated with this increase as much as the statistical rise alone. The aging issue in Toronto will not nearly be as severe as it will be in other countries. By 2050, 34% of the Italian population will be over 65 years of age. Part of the reason Toronto does not suffer the same fate as the Italians is due to the large number of immigrants of working age population (15-64 years old). In fact aging throughout Canada will not be as monumental as it will be in many other developed nations. So you may be asking yourself, why are academics concerned about aging at all? The significance that a 22% increase in the number of seniors

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brings to society from now through 2021 is the impact this population growth will have on social norms and needs. History has dictated that boomers have had different social experiences than their children and their parents. Furthermore, they value certain elements of their lifestyle more than

other demographic groups. Condominium developers and real estate brokers will have to become more aware of these changes if they want to understand their consumers. F i r s t l y, people throughout most of the developed world are living longer, in Toronto the average length of life for both genders is 79 years old. Because of this, it may be quite feasible that boomers in fact own more than one retirement residence or in the case of condo living, they could potentially own two or more condos in their post 65 years of age. I use the word â&#x20AC;&#x2DC;ownâ&#x20AC;&#x2122; because most people in the 65 years of

age and older own their homes, not rent nor use mortgages as a means of financing. This alone brings significant economic challenges, but also a lengthy discussion which cannot be adequately supported in this amount of space. Social needs are not the same at 65 years of age as they are at 80 years of age. The number one hobby for most female boomers is gardening, while men spend their time golfing. Condo developers need to respond to these trends. Amenities in condos such as rooftop terraces and saltwater pools can cater to these needs. Other social trends include increases in adventure travel, leisure activities, and medical and rehabilitative travel. Also important to note are the large number of boomers taking up hobbies and joining social and community groups. The latter has largely to do with the number of those aged 65 and over who are divorced or separated

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Gardiner Miller Arnold LLP Barristers and Solicitors

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(38% of the 65 + population) and their desire to expand their social circle and/or meet partners with like minded interests. If condo developers want to be really savvy and capture the market, they should ideally think about how the needs of those at the age of 65 are different from those who are 80 years old. As I mentioned before, boomers no longer perceive their life to be sedentary once their children leave home. They in fact are preparing for longer more healthy lives and as such do not necessarily see themselves buying a condo that will be their final residence. Several trends emerge as a result. One, hip urban boomers are buying lofts or condos in the downtown core that enable them to partake in active urban living including weekly nights out to the theatre and restaurants. A second trend, which has most notably blossomed in the United States, are gated communities. Those who value their homes and want to capitalize on security are particularly interested in this form of retirement living. Surrounded by golf courses, tennis and croquet clubs, this form of lifestyle will present a very real challenge to condominium living in southern Ontario

Boomers no longer perceive their life to be sedentary once their children leave home. They in fact are preparing for longer more healthy lives and as such do not necessarily see themselves buying a condo that will be their final residence. because of the vast space still undeveloped within an hour of the downtown core. Once boomers reach the 80 year mark, health and medical concerns kick in and there is more of a need to reach out and support this population through initiatives such as assisted living and/or old aged homes. 1 in 4 seniors live alone and also seek out independent living. To foster condo living with the ability for medical care and attention when needed, developers and owners

should seek out programs that designate suites to those who require assistance. Another feasible option would be ground floor medical centres or doctor-on-call programs. Condo living will take on new challenges as people age. Condo developers will have to diversify their amenities to suit the needs of boomers. Equally, more varied forms of living will emerge as boomers dictate these needs in the real estate market. It is important to not only recognize aging in Toronto but also how needs vary greatly between those at 65 and those at 80 years of age.

Courtney Whiteside has an undergraduate degree in Political Science from The University of Western Ontario and a Masters degree from The University of Warwick, UK., in International Political Economy with a specialization in the economic and social challenges of global aging. Courtney openly accepts any questions or comments to courtney_whiteside@hotmail.com

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Building A Supportive Condominium Community through

Health BY LEEHE LEV CERTIFIED PERSONAL TRAINER WHOLE SELF FITNESS - WWW.WHOLESELF.CA

et’s face it; we’re not getting any younger. Instead of ignoring the creeping on in years, let us embrace and even enjoy it. Life can still be full and exciting as we age and all that excitement can start right in your condominium. The residents’ living space can become engaging and fun for all. There are many programs that allow opportunities for residents to improve their lifestyle while creating an enticing condominium environment.

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Community Kitchen There is a sense of freedom to be able to live independently in our condominium, as we get older. With independence may come loneliness and making meals for one could become both unmotivating and unappetizing. What better way to meet your neighbours than by preparing, sharing and eating different types of meals together? This can also help aging adults who find their lack of energy and decreasing strength challenging to prepare homemade healthy food. With the diversity of residents in the condominium, there is certainly a variety of culinary expertise to experience. Youâ&#x20AC;&#x2122;ll be surprised what cooking tips and delicious dishes can be learned. To make the community kitchen even more healthful, invite a nutrition expert for a workshop on how to get the most, nutrition-wise, out of these shared meals. Proper diet is important especially for older adults who need to keep their aging bodies healthy.

Instructional Classes Amongst the variety of residents in the condo there is sure to be an expert willing to teach their skill to their neighbours. Someone may offer to lead and organize a Bridge night, or perhaps Watercolour Painting classes. A new Canadian could offer instruction in their native language and an opportunity to discuss their culture. It is beneficial for aging adults to engage in mind stimulating activity to decrease their chances of dementia. Memory loss in older adults can lead to life threatening accidents and possible property destruction.

Fitness Classes Exercise has enormous benefits and has been proven to decrease the effects of aging. Itâ&#x20AC;&#x2122;s a stress reducer and makes people look and feel good. Exercise doesnâ&#x20AC;&#x2122;t have to be a chore. What could

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Personal Training Amongst the variety of residents in the condo there is sure to be an expert willing to teach their skill to their neighbours. be more convenient than having a fitness class in the place people live? Many Fitness Instructors offer on-site programs such as teaching upbeat aerobics, or Latin dance. Specialty classes for older adults can range from Stretch and Strength to Aquafit or Low Impact Aerobics. Even trendy exercise classes like Pilates and Yoga can add variety. Residents get the health benefits while creating a positive energy in the condo.

As the body ages the chance of disease, bone fractures, stroke and heart attacks increase. It is important to continue staying active as we age. With a regular exercise program you can build stronger bones, strengthen muscles and keep the heart strong. Many personal trainers provide on-site training. A Personal Trainer can customize a workout that will best work with the everyday needs of the resident. Being fit makes daily living activities less of a challenge and keeps aging adults independent longer. Treat your aging residents as you would your condominium. Take good care of it, attend to problems and create opportunity to take advantage of all the amenities their residence has to offer. Residents start to not only feel great but also love the place they live in, creating a happier and healthier community environment for all.

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The Aging Population Offers Many Challenges and Opportunities for Condo Corporations:

Will You Be Ready? BY KAREN HENDERSON

am an aging boomer who is wondering where I want to live out my life. What I want is a building that will cater to my aging needs. And I’m not alone; there are millions of us — particularly women — who will be seeking the same security and comfort, whether we are single or married. I want the financial advantage of owning a piece of the rock — or high-rise — but I also recognize that I want to be able to ‘age in place’, meaning that I want to stay here for as many years as possible — hopefully until the end of my life. To help me do this I suggest that for those corporations who see and want to serve the coming wave of aging residents that you consider hiring a full or part time Service Coordinator whose job it is to investigate and offer health and related services information. What would make a building attractive to me now and in the future? First of all I want to know that I am safe and the building is secure 24 hours a day. Introduce me to all the security staff and explain the technology in place to protect me. Almost as critical to me is knowing that I am not alone. If something happens to me, I can call the Service Coordinator and she will do what is necessary — to my aid, call 911, call my family — whatever is necessary. I always want someone at the other end

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of the phone. More and more single, elderly and widowed women will be relocating to a smaller residence and the peace of mind that comes from knowing there will always be help available is invaluable. Knowing that if I have a concern about safety, she can direct me to a solution, e.g. a home health store that has grab bars or other devices to meet my needs. Better yet, she would offer to call herself to arrange an appointment. Knowing that I live in a building that has appropriate signage for aging eyes and elevators geared to those with a slower pace. Knowing that if I need to use a walker or wheelchair that the doorways are wide enough to allow one and that there are step-free entries and showers for those with mobility problems. Knowing that if I need maid service or home care, that I can call and the Service Coordinator will know whom to call. As an aging baby boomer, I will expect access to the services I need. If this means partnering with other organizations in the community, I expect you to do it. When I move in, I would appreciate a package of information and a website that will connect me to health services in the community, drug stores that deliver and social activities

in the neighbourhood. One of the most critical ways that the Service Coordinator can help aging residents is to understand what many aging Canadians face, including loss of family, mobility, hearing and eyesight. Courses and seminars are available that would help prepare her for an aging resident population. Service Coordinators should consider courses in: • First aid • CPR • Principles, Progression & the Effects of Aging • Communicating With Elders • How to Make a Home Safe or ‘Fallproof’ • How the Health Care System Works • What Home Care Is and How to Access It • The Early Signs of Cognitive Impairment or Dementia • The Basics of Palliative Care Care Coordinators should also build libraries geared to the aging and

make them available to residents and families. Many magazines and catalogues are available from service suppliers. In addition both the provincial and federal governments have many excellent free booklets geared to educating all of us about issues such as fall prevention, home safety, medication management and assistive devices. Having all this knowledge and awareness is pointless, however, unless they are combined with caring and compassion on the part of ALL staff. Most of all I want to feel welcome where I choose to live and not be made to feel like a burden if I ask for assistance with parcels or my wheelchair. Feeling at home is what it’s all about.

Karen is an aging and eldercare speaker and educator and Founder/CEO of Caregiver Network (www.caregiver.on.ca) and How to Care (www.howtocare.com). She specializes in educating adult children and related professionals who care for chronically ill or aging adults at home or in long term care facilities. Email: karenh@caregiver.on.ca Tel: 416-323-1090

ICC Property Management Ltd. COMPLETE PROPERTY MANAGEMENT SERVICES ICC Property Management Ltd. 1550 16th Avenue Building B, Suite 200 Richmond Hill, ON L4B 3K9 Tel: (905) 884-7900 Fax: (905) 884-6090

❖ Industrial ❖ Commercial ❖ Condominiums ❖ Cooperatives ❖ Townhouses ❖ Condominium Financial Services ❖ New Condominium Development Consultants ❖ Computerized Maintenance Management System

PROTECT YOUR INVESTMENT MEMBER

73 Richmond Street W. Suite 213 Toronto, ON M5H 4E8 Tel: (416) 945-7902 24 Hour Emergency Line (416) 346-0323

Visit our Web site at www.iccpropertymanagement.com Summer 2005

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Aging Neighbours Based on an article written by Allen M. Turek, Esq. Reprinted from the Virginia Association Network Website

n terms of financial and political clout, today's senior citizens comprise a dynamic group. But there are also many elderly who slip through the cracks, both economically and psychologically. One place where this slippage is increasingly apparent is in multi-family housing, such as cooperatives and condominiums, where there are a whole range of issues that apply to people aging at home.

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In the last decade or so, we have seen the proliferation of naturally occurring retirement communities (NORC), in which such services as transportation, assistance by social workers, and recreation have been

communities and other forms of senior housing that address problems that come with aging. But, most cooperatives and condominiums do not have the necessary systems in place to deal with certain issues that are more preva-

unable to completely take care of themselves. And too often, the burden of care falls upon the boards of directors of the cooperatives and condominiums. In one cooperative, an elderly shareholder who had lived in the building for

â&#x20AC;Śmost cooperatives and condominiums do not have the necessary systems in place to deal with certain issues that are more prevalent among the aged, such as physical infirmities, forgetfulness, senility, and dementia. organized in ways that attend to the needs of aging residents. Although a NORC will generally appear in a larger apartment complex, where people have raised their families and continue to stay within the community, several Mitchell-Lama cooperatives and privately owned buildings have developed their own senior-directed services. There are also assisted living

lent among the aged, such as physical infirmities, forgetfulness, senility, and dementia. Years ago, we had family networks to ensure the care of the elderly, but that is not so much the case today. As a result, we are seeing more and more senior citizens - people who are our neighbours, shareholders, and unit-owners - relatively isolated and

decades became increasingly disoriented and paranoid. She claimed the building staff and neighbours were spying on her through her peephole and electrical outlets. Friends and family were not to be found. Eventually, she was placed in an appropriate facility through the help of social services. At another building, an old woman would run up and down the

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common area hallways in the buff. Although it was a fairly easy situation to resolve, some circumstances are potentially dangerous, such as people consistently forgetting to snub out lit cigarettes or failing to completely turn off their ovens after cooking. Several governmental agencies typically offer help in these types of situations: Senior Services, which provides home care, psychiatric screening, and even home cleaning under certain circumstances; The Jewish Association of Services for the Aged; Catholic Charities, which is particularly active in the care of mentally impaired seniors; and Family Services, which sometimes assumes guardianship responsibilities where applicable. It is important for boards of directors to understand that, in extreme circumstances, where family or friends are not available to address these issues, there is available help. But being responsible for the health and safety of an elderly

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neighbour, let alone the effects of the impairments on the entire cooperative or condominium, is still a responsibility for which most board members don't bargain. Therefore, long before problems arise, especially in a building with an aging population, it is recommended that cooperatives and condominiums establish a protocol for dealing with these issues. The reality is that the longer we live, the more frequently these situations will occur and it is best to have a set of rules for addressing them before they turn into legal problems.

Based on a previously published article written by Allen M. Turek, Esq.

Update from the U.S. … Will Canada Follow? Five Questions for Jamie Froman, director of marketing for commercial defibrillators for Philips Medical Systems, which recently began selling the HeartStart OnSite Defibrillator without a prescription to commercial users — including communities. • Can defibrillators really make that much of a difference? Each year about 340,000 people suffer a condition called sudden cardiac arrest, where your heart stops beating in an effective manner. Basically, unless you can get a shock to someone within four to five minutes, there’s really a good chance they’re going to die. So the notion of having a defibrillator that’s in a clearly marked place in the clubhouse or in a common area is very dramatic. It really can save lives.

• Is this something anyone can use? We did extensive user testing to make sure the device is usable and accessible to a wide range of people.

We absolutely recommend training. But, by the same token, these devices have been shown in a number of user studies that they are very easily used.

porations, and public-access places as well.

Prior to Philips pursuing over-the-counter clearance, you did need a prescription. So this is really all about making it easier for potential customers to acquire a device.

• What ypes of places or institutions tend to be your customers? The

In general, what we’ve found — and what those who have studied this issue have found — is that organizations that decide to buy and deploy one of these defibrillators and set it up in a reasonable way are actually decreasing their liability around the notion of sudden cardiac arrest.

HeartStart OnSite has been marketed to a pretty broad variety of small and medium-sized businesses, schools, larger cor-

–reprinted from CAI’s “Common Ground” magazine, May June 2005.

• Do defibrillators raise any liability questions if something goes • Previously had you needed a wrong? Good Samaritan laws basicalprescription to buy a defibrillator? ly address most of those liability issues.

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When â&#x20AC;&#x153;Personal Service Beyond The Contractâ&#x20AC;? Really Counts! There Is Only One Name

Property Management Services Inc. 1256 Cardiff Blvd., Unit A Mississauga, Ontario Phone: (905) 696 (8376) Fax: (905) 696-0729 jvero@veropropertymanagement.com www.veropropertymanagement.com Condominium Property Management Specialists

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A bit of humour… Signs that you are getting older • Everything hurts and what doesn’t hurt doesn’t work. • The gleam in your eyes is from the sun hitting your bifocals. • You keep repeating yourself. • You feel like the morning after and you haven't been anywhere. • Your little black book contains only names that end in M.D. • Your children begin to look middle aged. • You keep repeating yourself. • Your mind makes contracts your body can’t meet. • You look forward to a dull evening. • Your favorite part of the newspaper is “20 Years Ago Today.” • You turn out the lights for economic rather than romantic reasons. • You sit in a rocking chair and can’t get it going. • Your knees buckle, and your belt won’t. • You're 17 around the neck, 42 around the waist, and 105 around the golf course. • Your back goes out more than you do. • You sink your teeth into a steak, and they stay there. • You have too much room in the house and not enough in the medicine cabinet. • You know all the answers, but nobody asks you the questions. • Your arms are almost too short to read the newspaper. • People call at 9 pm and ask, “Did I wake you?” • You wear black socks with sandals. • Your ears and nose are hairier than your head. • You keep repeating yourself. • When you do the “Hokey Pokey” you put your left hip out... and you can’t get it back around. • Your social insurance number only has three digits. • There’s nothing left to learn the hard way. • Things you buy now won’t wear out. • You can eat dinner at 4:00. • You keep repeating yourself. • You’re actually interested in hearing about other people’s operations. • You have a party and the neighbours don’t even realize it. • Your investment in health insurance is finally beginning to pay off. • Your joints are more accurate than the National Weather Service. • Your secrets are safe with your friends because they can’t remember them either. • People begin sending you lists like this and you say, “Man, it is so funny,” but can’t remember even one line to recite.

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WE DO IT ALL, WITH JUST ONE CALL Toll Free 1-888-968 7491 Wilkinson Chutes Canada T (416) 746-5547 F (416) 743-5632 wchutes@metrogroupcan.com Supplier of rubbish and linen chutes. Electrical interlocked doors. Recycling systems

Metro Compactors Service T (416) 743-8484 F (416) 740-8687 mcs@metrogroupcan.com Sales and service to rubbish compactors and containers Mobile welding service. Supplier of motorized bin movers.

Metro Chute Service T (416) 747-9180 F (416) 743-5632 Complete repairs and replacement of rubbish and linen chutes. Complete line of ULC and Warnock Hersey fire rated doors.

Metro Jet Wash T (416) 741-3999 F (905) 951-9715 leslie@metrojetwash.ca Rubbish and Linen chute cleaning. Compactor and bin cleaning. Odor Control System Sales and Rentals.

Service Is Our # 1 Priority 24 Hour Service (416) 743-8484 / 20 Mobile Service Trucks www.metrogroupcan.com

CONDOMINIUM DIVISION ➤ ➤ ➤ ➤ ➤

Concierge, Gatehouse and Patrol Services Valet parking Services Mobile Patrol Services By-Law Enforcement Services After Hours Call Centre

INTEGRATED ELECTRONIC SECURITY SYSTEMS ➤ ➤ ➤ ➤

In-Suite Security Systems Card Entry Systems Underground Parking Lot Duress/Panic Systems Video Surveillance Systems Group 4 Falck (Canada) Ltd. Condominium Services Division 5770 Hurontario Street, Suite 503, Mississauga, Ontario, L5R 3G5 Telephone: (905) 270-7032 Serving over 160 properties in the GTA … and growing!

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Member News

Welcome to the Following New CCI Toronto Members Corporate Members

Sponsor (Trade) Members

DCC # 0136 MTCC # 0933 TSCC # 1603 TSCC # 1650

David Brill Brant Securities Limited

Professional Members Michael Holmes Larlyn Property Management Wilson Loh Raven Group Ryan Stone Summa Property Management

Alex Furney RBC Dominion Securities Karmel Taylor P & T Associates Individual Members H. Lowartz

Don’t forget to Renew Your CCI Membership! The CCI Membership year runs from July 1st through June 30th each year. By now, all CCI members will have received their renewal information package. Don’t forget to send yours in today! CCI-T members receive discounts on everything from courses and seminars to publications and advertising, not to mention significant savings on conference registration fees! If you have not yet received your renewal invoice, please call our membership department at (416) 491-6216.

Recently had your AGM?? Make sure that all new Directors on your Board have a copy of CCI’s pocket version of the Condominium Act… available through CCI-Toronto. Download an order form from www.ccitoronto.org or call the office at (416) 491-6216. This handy publication is a must at all Board meetings. Please also take the time to inform and update CCI of any changes to your Board so that we may ensure your mailings are directed to the correct individuals within your corporation.

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Member News

CCI-Toronto Welcomes New ACCI Members CCI Toronto is pleased to announce that Brian Horlick, LL.B and Jon Juffs, CET are the newest Professional Members to receive the prestigious ACCI designation. Both individuals recently wrote the ACCI exam and were officially given the ACCI designation by CCI National at the May National Board Meetings held in Barrie, Ont. Currently with GRG Building Consultants, Mr. Juffs has been in the engineering field performing reserve fund studies since 1989 and has been a member of CCI since 2003. Mr. Horlick is a partner with the firm Horlick Levitt LLP where he practices in the legal field with a focus on condominiums. He has been a member of CCI since 2002 and has been an active participant both with CCI and ACMO – lecturing at various courses, seminars and conferences.

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The Importance of Being Knowledgeable! As a condominium Director, don’t be caught in a potentially dangerous situation without having taken some care in diligently learning the ins and outs of the Condominium Act, 1998. The sheer volume of chapters and regulations in the Act dictates that directors must read and digest the legislation in order to adequately govern their condominium. How can a Director acquire the skills and knowledge to exercise care, diligence and skill? The answer is through Education… CCI’s courses, seminars and the annual conference!

Upcoming Events

Mark Your Calendars ... CCI Basic Course

Attention All Condominium Corporation Members:

WE WANT YOUR NEWSLETTERS!!

The 2005 dates for the fall session of the Basic Director’s Course have been announced. The Basic Course runs twice annually – in late winter/early spring and again in the fall. The fall session will begin on Tuesday September 20th, 2005 from 7:00 to 10:00 p.m. and will run for six consecutive Tuesday evenings until Tuesday October 25th. All sessions will be held at the Novotel North York Hotel at 3 Park Home Ave. – Yonge St. at Mel Lastman Square. The cost for members is $300 including GST and is $400 for non-members. Visit the CCI-T website at www.ccitoronto.org for registration details or call the office at (416) 491-6216.

Fall Seminars CCI-T is pleased to present the following fall seminar: “PURCHASING A CONDOMINIUM – WHAT YOU NEED TO KNOW” Date: Thursday October 20th, 2005 Time: 7:00 to 10:00 p.m. Location: Novotel North York Hotel 3 Park Home Ave. - Gibson Ballroom Cost: $50.00 plus GST for CCI Members $60.00 plus GST for non members

9th annual CCI/ACMO Condominium Conference Registrations are now being accepted for the 9th annual Condominium Conference – see our ad on page 30 or visit the conference website at www.condoconference.ca for full details and registration information. Dates: Time: Location: Cost:

Friday November 4th and Saturday November 5th, 2005 Friday 9:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 3:00 p.m. Doubletree International Plaza Hotel, 655 Dixon Road, Toronto, ON $225 for Members (Early Bird to September 30th, 2005) $275 for Members (Regular, after September 30th, 2005) $400 for Non Members

Do you think your corporation’s newsletter is well designed, informative, interesting and award worthy? Entries are now being accepted for the 2005 contest. Please forward a covering letter explaining why you feel your corporation’s newsletter should be considered, along with copies of the newsletter to CCI –Toronto, 2175 Sheppard Ave. E. Suite #310, Toronto, Ont. M2J 1W8. The deadline for submissions is Friday September 30th, 2005. Newsletters will be judged on style, presentation and content. The winner will be announced in October 2005 and will receive a complimentary registration for three Directors to attend a CCI Toronto President’s Club Seminar. In addition, the corporation will be awarded a plaque at the CCI Toronto Annual General Meeting in November 2005 and will have their name and photos published in the Winter 2005 Condo Voice and on the CCI Toronto website.

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David F. Alexandor, Q.C. LAWYER

MEDIATOR

ARBITRATOR

Conflict Resolution Consultant _____________________________ •Advice on disputes involving owners, developers, property managers and shared facility condos •Independent investigations and evaluations •Extensive condominium and business experience •Experienced lecturer, trainer, coach, facilitator

_____________________________ Roster Mediator - Toronto Ontario Mandatory Mediation Program ADR Institute of Ontario Ontario Bar Association, ADR Section Member: ACMO and CCI Toronto Ontario Society for Training and Development

______________________________ 90 Eglinton Avenue East, Ste. 420 Toronto, Ontario, M4P 2Y3 P: (416) 483-8600 F: (416) 483-2737 davealex@ interlog.com david@alexandor.com

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PROVIDING EXCEPTIONAL SERVICE TO THE CONDOMINIUM INDUSTRY FOR OVER 25 YEARS SPECIALIZING IN COMPLETE PROPERTY MANAGEMENT SERVICES: Residential High-rise & Townhouse Condominiums Industrial & Commercial Condominiums Hands-On Management Individually Designed and Tailored To Meet And Exceed Your Communities Needs For more information, please contact: Gary Atkin, RCM, ACCI or Matthew Atkin, RCM, CMOC, ARM, CPM G.S. Atkin Property Management Specialist Inc. One Shady Lawn Court Mississauga, Ontario L5N 1H2 24-Hour Emergency Line (905)-567-6820 Direct Line: (416)-258-6011 Fax: (905)-567-6930 Website: www.gsa-pm.com Email: info@gsa-pm.com

Resource Corner Publications of Interest on the Aging Population Boomer Shock Preparing Communities for the Retirement Generation By Ellen Hirsch de Haan, Esq Retail Price: $30.00 US Online Ordering Available through the CAI Bookstore at www.caisecure.net

Website Links Meals on Wheels of Greater Toronto www.mealsonwheels.ca City of Toronto: Information and Services for Seniors www.city.toronto.on.ca/seniors Alzheimer Society of Toronto www.asmt.org Caregiver Network Inc. www.caregiver.ca Physical Activity Guide for Older Adults www.phac-aspc.gc.ca Seniors Canada On-Line www.seniors.gc.ca Canadian Association of Retired Persons (CARP) www.fifty-plus.net/carp Advocacy Centre for the Elderly www.advocacycentreelderly.org Visit the Programs and Financial Assistance page of the CMHC website for information on Home Adaptations for Seniors Independence (HASI) www.cmhc.ca

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Calling All Professional Members CCI – Toronto is inviting all professional members to join our ‘Ambassador Program’. The “Ambassador Program” works as a membership drive for CCI-T to increase our membership in the Condominium Corporation category. Professional members of CCI-T are encouraged to help recruit their condominium clients and in return will receive tangible rewards – possibly even a free membership! Our aim is to increase our membership of condominium corporations so that we have the financial resources to deal with issues confronting condominiums, such as energy and water conservation, waste disposal and legislative change and the membership numbers that enable us to speak with authority on behalf of all condominiums. Only through increased membership will we be able to represent the entire condominium community with governments and other regulatory bodies to ensure that the unique circumstances of condominiums are considered in their decision-making processes. CCI- Toronto is already encouraged by the results of the first year of the program – over 80 new members have been recruited. Many professional members have recently accepted this challenge and have been successful in recruiting their clients. It is hoped that your firm will find this program rewarding – through the many prizes and rewards available to those who participate. For a full information package, please contact our offices at (416) 491-6216 or email us at ccitoronto@taylorenterprises.com

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Check Out Our New Look! CCI Toronto is pleased to announce that our website has been given a facelift! Over the past several months numerous changes have been made to update the content and make the site easier to navigate. Check us out – we’d love to hear your feedback and suggestions for ongoing upgrades.

www.ccitoronto.org

SINCE 1927

CHECK US OUT! www.ccfranzen.com Tel: (416) 366-4975 bavery@ccfranzen.com ●

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BML

Bonita Management Ltd.

“The Professional Difference” Specializing in Condominium Townhomes since 1977

Stephen N. Stern, C.R.P.M.

— MEMBER—

PRESIDENT & CEO 505 Consumers Rd., Suite 702, North York ON M2J 4V8 Tel. (416) 491-9009 Fax (416) 491-7990 info@bonitamanagement.com

www.bonitamanagement.com

SUMMA PROPERTY MANAGEMENT PROFESSIONAL PROPERTY MANAGEMENT & CONSULTING "Your condominium deserves personal attention and service."

Ryan B. Stone, CPM President 416.487.5095 (Ext. 1) 416.728.2429 (Cell) propman@summapm.com

www.summapm.com

John M. Warren, C.A. Tony Sokic, C.A.

515 Consumers Road, Suite 100 Toronto, Ontario M2J 4Z2

416-502-2201 fax: 416-502-2210 solution@amtca.com website: www.amtca.com

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List of Advertisers ACMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Active Management Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 A.R. Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Adams Masin Tilley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Bell Express Vu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Bonita Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Brookfield Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Brown & Beattie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 CCF Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Canlight Hall Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Certified Clean Air Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Cochrane Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Condominium Dispute Resolution Centre Inc. . . . . . . . . . . . . 14 Con-Serve Group Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Construction Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 David Alexandor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Davroc & Associates Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 D-Tech Consulting / Nexus . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Enerplan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Essential Landscaping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Fine and Deo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Firenza Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Firm Capital Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 First Condo Group Limited . . . . . . . . . . . . . . . . . . . . . . . 4 & 19 Gardiner Miller Arnold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 GMCC Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Greenwin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Group 4 Falck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Gerald R. Genge Building Consultants Inc. . . . . . . . . . . . . . . 26 GSA Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Harris Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 ICC Property Management Ltd. . . . . . . . . . . . . . . . . . . . . . . . 21 JCO and Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Jones Rogers LLP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Larlyn Property Management Limited . . . . . . . . . . . . . . . . . . 33 Les Consultants Ingenium (Condo Manager Software) . . . . . 36 Maxium Financial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 M & E Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Metro Group of Companies (The) . . . . . . . . . . . . . . . . . . . . . 28 Miller Thomson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Morrison Hershfield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Ontario Screen Systems Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Ontario Playgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Pacey Dirks and Thiel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 ParkChek . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Pro House . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Provident Energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 RBC Dominion Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Rogers Cablesystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Roussell Eavestroughs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Samuel Property Management . . . . . . . . . . . . . . . . . . . . . . . . 37 S.R. Wise Management Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Summa Property Management . . . . . . . . . . . . . . . . . . . . . . . . 36 Suncorp Valuations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Stratacon Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 TAL Public Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 TPMG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Vero Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Waste Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Wilson Blanchard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Whiterose Janitorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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ATTENTION Advertisers and Writers! Are you interested in advertising or writing for “The Condo Voice” or the “Professional Services Trade Directory”? WRITING FOR “THE CONDO VOICE” As a member, are you interested in writing for “The Condo Voice”? If you are a condominium director and have a unique tale to tell or advice to relay to other condominium boards, please let us know! If you are a professional or trade member offering products or services to condominiums and have a relevant article, let us know! The subject matter should be current, concise and helpful. The topic should relate to the management of condominiums and not be of a commercial nature. Please either mail or email your article to the editor.

INSERTS Inserts can be placed in the envelope containing “The Condo Voice”. Limited to CCI members only, professionals and trades can supply copies of their flyers and brochures for insertion in a newsletter issue. A fee of $600 plus GST will apply.

Condominium Energ y Experts Proudly celebrating our 20th year serving the GTA. • Energy Management Systems • CO Control Systems • Variable Frequency Drives • Snow Melting Control • Lighting • Water • Boilers • Submetering • Billing and Collections • Monitoring Centre and much more... Call today and ask about our free energy audit!

GST must be added to all rates. All enquiries should be directed to the advertising representative, Marie McNamee at (905) 852-2802 or email at marie@mcnamee.ca, or visit www.ccitoronto.org for more information.

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The CCI T Newsletter is published 4 times per year – Spring, Summer, Fall and Winter, by the Canadian Condominium Institute - Toronto & Area Chapter. Newsletter Directors: Denise Lash/Gina Cody/Henry Cohen/Tom Park Editor: Lynn Morrovat Advertising: Marie McNamee Composition: E-Graphics Publications Mail Agreement #40047005 - Return undeliverable Canadian addresses to Circulation Dept. 2175 Sheppard Ave. E., Suite 310, Toronto, ON M2J 1W8 The author, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice contained herein. Articles should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances in order to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Authors’ views expressed in any article are not necessarily those of the Canadian Condominium Institute. All contributors are deemed to have consented to publication of any information provided by them, including business or personal contact information. Consider supporting the advertisers and service providers referred to in this Newsletter, recognizing that they have been supporters of CCI. Advertisements are paid advertising and do not imply endorsement of or any liability whatsoever on the part of CCI with respect to any product, service or statement.

thecondovoice

Summer 2005

Construction Control Full colour pick up film from OBC of last issue