Understanding the Power of Your Flow - Water Flow in Your Irrigation System
Understanding the Power of Your Flow - Water Flow in Your Irrigation System
Small Sites - Major Project Impacts
Small Sites - Major Project Impacts
Ontario Launches New Energy Efficiency Program for Windows to Save You Money
Ontario Launches New Energy Efficiency Program for Windows to Save You Money
Order! - Handling Disruptive Attendees at Owner's Meetings
Order! - Handling Disruptive Attendees at Owner's Meetings
Prolonging the Life of Your Below-grade Parking Structure
Navigating the CAO Website
Reframing Board Meetings: A Manager's Sales Opportunity
Navigating Condo Conflicts
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Over forty years of helping our clients with all aspects of condominium law including:
• Advising Boards of Directors
• Development
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OUR CONDOMINIU M LAWYER S
Maria Durdan, ACCI
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Carole Booth
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Condo News
is produced 4 times per year
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Deadline – June 15th
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Deadline – September 15th
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Deadline – December 15th
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Deadline – April 15th
Articles of interest to condominium owners and directors are welcome. See details for submissions on page 50.
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Golden Horseshoe Chapter of the Canadian Condominium Institute
Box 37, Burlington, Ontario L7R 3X8
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The authors, the Canadian Condominium Institute, and its representatives will not be held liable in any respect whatsoever for any statement or advice contained herein. Articles should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances in order to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998].
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#LifeIsGolden
From the President FROM THE PRESIDENT
Richard Elia, B.Comm., LL.B., LL.M.(ADR), ACCI GHC-CCI President
Spring is a season of renewal – an opportunity to reflect on the coming year, while also appreciating all that is around us. It’s a time for fresh perspectives, new ideas, and, hopefully, inspiration.
In condominium communities, it can be easy to sit back and let life simply unfold. But have we ever paused to ask why things happen the way they do? How do they happen? And perhaps most importantly, what protects us when they do not?
This is where CCI plays a vital role. Since 1982, CCI has been a trusted resource for condominium corporations, Board members, unit owners, property managers, trades, and professionals alike. At its core, CCI embodies volunteerism—just like condominium leadership. In fact, if you consider the leading experts in any given field relating to the operation of condominium corporations, it is likely that you will find a CCI connection.
CCI’s reach is truly national, with Chapters spanning from Newfoundland to British Columbia, including a strong presence in Ontario. The resources available through CCI extend far beyond casual insights—we provide education, professional guidance, advocacy for legislative change, and networking opportunities that strengthen the entire condominium community across the country. Across Ontario, Chapters are working together to enhance these offerings, ensuring that knowledge and best practices are widely shared.
At the GHC Chapter level, I often find myself recommending events and offerings from CCI-GHC or even those hosted by other Chapters, knowing that they provide valuable education and engaging discussions. Whether it’s tackling issues like improper conduct, understanding insurance deductibles, or gaining practical insights from experts in our Knowledge Barn series, there’s always something relevant to explore. And as we move toward summer, our discussions naturally turn to fostering community through social events via our Summer Socials.
Looking at the impressive agendas of other Chapters, I am both inspired and motivated by the offerings on hand. There is so much to learn, and equally as many opportunities to engage.
So, I encourage you: don’t just sit back and let life happen. This is CCI! Take a look around, get involved, and ask why. The more we engage, the more we grow - and I have every confidence that you will find inspiration along the way.
Golden Horseshoe Chapter of the Canadian Condominium Institute
Alicia Gatto, CPA, CA, LPA (Chair Finance Committee)
SECRETARY
Michelle Joy, BA, RCM, OLCM
BOARD OF DIRECTORS
David Corbett
Maria Durdan, B.A., LL.B., ACCI (Member Education Committee, Member Finance Committee, Member Ron Danks Award Committee)
JJ Foulds, BA, OLCM, RCM
Patrick Greco, B.A.Sc., LL.B. (Chair Policy & Governance Committee, Member of the Communications Committee)
Sokol Meta, RCM, CMCA, BA (Board Liaison Professional & Business Partners’ Committee)
Paul Nasato, B.Arch.Sc.
Thomas F. Nederpel, B.Sc., PEng (Chair External Relations Committee)
Denis Theriault
The Golden Horseshoe conference provides an unmatched learning and networking opportunity within the condo sector.
This one-day conference attracts over 400 attendees made up of condominium corporations, unit owners, professionals and trades, and approximately 250 leaders, influencers and high-level decision-makers.
We are excited to announce SimpsonWigle as our 2025 Conference Partner!
Kerri Raposo
Arizona Outdoor Solutions Inc.
Maintaining the Exterior Elements of a Building
A Comprehensive Checklist for Beauty and Functionality
The exterior of a condominium building is the first impression visitors and residents see, and it sets the tone for how a property is perceived. A well-maintained exterior speaks volumes about the care and attention given to the entire property. Beyond aesthetics, maintaining exterior elements ensures the safety, functionality, and longevity of the structure and surrounding environment. From concrete surfaces to landscaping and irrigation systems, here’s a comprehensive guide to maintaining the exterior elements of a building, organized as a checklist to keep your property looking its best year-round.
1. Concrete Surfaces: Driveways, Sidewalks, and Curbing
Concrete surfaces endure constant exposure to the elements and heavy use, making regular maintenance essential.
• Inspect for Cracks and Chips: Small cracks can quickly expand due to water infiltration and freeze-thaw cycles. Seal minor cracks promptly to prevent them from becoming major repairs.
• Check for Uneven Surfaces: Uneven concrete can create tripping hazards. Level any misaligned sections through grinding, patching, or slab jacking.
• Power Wash for Cleanliness: Dirt, stains, and moss can accumulate over time, dulling the appearance. A seasonal power wash can restore brightness and traction.
• Seal Concrete Surfaces: Apply a protective sealant to prevent water penetration and reduce wear caused by exposure to sunlight and chemicals like de-icing salts, removing excess salt and sand from the property.
2. Asphalt Driveways and Parking Lots
Asphalt requires vigilant care to maintain its functionality and appearance.
• Look for Potholes and Cracks: These not only look unsightly but can also damage vehicles. Fill potholes and seal cracks with asphalt filler to prevent further deterioration.
• Reapply Sealcoat: A sealcoat every few years protects the asphalt from UV rays, moisture, and wear, extending its lifespan.
• Ensure Proper Drainage: Standing water can weaken asphalt over time. Address low spots or poor drainage areas to prevent pooling.
• Mark Clear Lines: If the property includes a parking lot, ensure all parking lines, directional arrows, and handicap zones are freshly painted and visible.
3. E xterior Brickwork and Masonry
The structural and aesthetic integrity of brickwork contributes to a polished look.
• Inspect for Loose or Missing Mortar: Repoint areas where mortar is deteriorating to prevent water infiltration and maintain structural stability.
• Check for Spalling or Efflorescence: Flaking bricks or white salt deposits indicate moisture problems that need addressing.
• Clean the Brickwork: Remove dirt, moss, and pollutants with appropriate cleaners, and consider a professional restoration if discoloration is significant.
• Check Connections: Ensure all siding pieces and fascia are securely fastened and free from gaps.
5. Pests and Building Envelope Protection
Pests such as rodents, insects, and birds can exploit vulnerabilities in the building exterior.
4. Siding and Fascia
Siding and fascia boards protect the building envelope and play a big role in curb appeal.
• Inspect for Damage: Look for cracks, warping, or loose pieces that could allow water or pests to enter.
• Clean Regularly: Pressure wash siding to remove dirt, mold, and algae. Avoid high pressure on delicate materials like wood or vinyl.
• Repaint or Refinish: Keep paint or finishes fresh to protect against weathering and maintain a vibrant appearance.
• Seal Entry Points: Inspect for gaps around doors, windows, vents, and rooflines, and seal any openings.
• Install Pest Barriers: Use mesh screens over vents and ensure weatherstripping is intact around windows and doors.
• Regular Inspections: Schedule periodic checks for signs of pest activity, such as droppings, nests, or gnawed materials.
6. Irrigation Systems
An efficient irrigation system is vital for maintaining healthy landscapes while conserving water.
• Startup Inspection: Before the growing season, test the irrigation system for leaks, blockages, and proper water pressure.
• Check for Leaks: Inspect all hoses, fittings, and sprinkler heads for drips or pooling water.
• Ensure Proper Alignment: Sprinkler heads should be aligned to water only grass and plants, not sidewalks or buildings, shifted and leaning sprinklers require straightening to water the intended areas.
• Test Timers and Sensors: Make sure the system operates on an appropriate schedule and adjust for seasonal needs, best management of larger landscapes require more adjustments for seasonal needs.
7. L andscaping: Lawns and Beds
The landscape surrounding a property dramatically impacts its overall appearance.
Lawns
• Mow and Edge Regularly: A neatly mowed and edged lawn creates a polished look.
• Fertilize Seasonally: Apply fertilizer to promote lush, green growth while addressing specific soil nutrient needs.
• Aerate the Soil: Aeration reduces compaction, allowing water, nutrients, and air to penetrate the roots.
• Overseed Thin Areas: Overseeding helps maintain a dense, uniform lawn by filling in bare or thin spots.
• Apply Fresh Mulch: A fresh layer of mulch not only looks attractive but also helps retain moisture and suppress weeds.
• Trim and Prune: Regularly prune shrubs and trees to maintain shape and remove dead or overgrown branches.
8. Outdoor Lighting
Lighting ensures safety, security, and ambiance.
• Inspect for Burned-out Bulbs: Replace bulbs promptly to maintain adequate lighting coverage.
• Test Motion Sensors: Ensure motion-activated lights respond appropriately.
• Check for Exposed Wiring: Exposed wires can be a safety hazard; repair or conceal them as needed.
• Upgrade to LED: LED bulbs are energy-efficient and provide bright, consistent lighting for outdoor spaces.
9. Signage and Wayfinding
Signage contributes to the professional appearance and functionality of commercial properties.
• Ensure Visibility: Signs should be clean, free of obstructions, and properly lit for nighttime visibility.
• Check for Damage: Repair or replace any broken or faded signage to maintain a polished look.
• Update Content: Ensure signs reflect current branding, hours of operation, or directional information.
10. Seasonal Maintenance Tips
Each season brings unique challenges that require attention For this spring and summer, these areas are best looked at:
Spring
• Focus on repairing winter damage to concrete, asphalt, and landscaping.
• Star t up irrigation systems and check for leaks or alignment issues.
Summer
• Regularly water and mow the lawn to maintain vibrancy.
• Inspect and clean outdoor lighting fixtures to ensure optimal performance.
11. Benefits of a Maintained Exterior
Investing time and resources into exterior maintenance offers a range of benefits:
• Enhanced Curb Appeal: A well-kept property makes a great first impression on visitors, tenants, or potential buyers.
• Safety and Accessibility: Properly maintained surfaces, lighting, and signage reduce the risk of accidents and ensure easy navigation.
• Longevity of Structures: Regular maintenance extends the lifespan of concrete, asphalt, siding, and other exterior components.
• Cost Savings: Addressing minor issues promptly prevents expensive repairs down the line.
• Environmental Impact: A healthy landscape and efficient irrigation system reduce water waste and promote sustainability.
Maintaining the exterior elements of a building is a vital task that requires regular attention to detail and proactive care. By following this comprehensive checklist, property owners and managers can ensure their properties are not only visually appealing but also safe, functional, and long-lasting.
The effort invested in maintaining driveways, brickwork, landscaping, and lighting will pay dividends in the form of pride, safety, and reduced long-term costs.
So, roll up your sleeves, grab your tools, or call your dedicated contractor providers and give your property the care it deserves—it’s the ultimate way to showcase its beauty and maintain its value going into another beautiful year.
Carole Booth, BSc, MA
Navigating the CAO Website
After locating the CAO (Condominium Authority of Ontario) website, you need to determine which topic(s) will be most relevant for finding the information you require. The homepage offers a wealth of resources, including a newsletter, a video for the 2.0 training course, and a variety of topics to explore. To fully understand the offerings on the CAO website, it's beneficial to spend some time browsing through the different topics and sub-topics. You’ll quickly notice a significant amount of cross-referencing, which can be quite advantageous.
To help you with your search, the homepage features a toolbar at the top that includes the following topics: File a Return, Condo Calendar Tool, Condo Registry, Director Training, Tribunal, and Condo Forms.
In addition to the toolbar, there are several drop-down categories with sub-sections, including Before You Buy or Rent, Condo Living, Boards and Governance, Issues and Dispute Resolution, Explore Common Issues, Find a Condo Form or CAO Guide, Access an Ongoing Case, and Access Director Training.
During your search, you may come across the following information or sub-topics within a broader category: summary sidebars, descriptions of included content, sub-sections or topics with supporting materials, and "see also" sections with additional items to explore. Keep in mind that you may need to do some "digging" to find exactly what you need!
There is something pertinent for everyone—condo directors, managers, condo owners, and potential owners. Self-managed Boards of Directors will find the information offered to be particularly valuable.
Additionally, there is a CAO Guide specifically designed for self-managed Boards of Directors
The following are a few examples of what is available on the CAO website and how to navigate it in order to find the topic you are looking for.
Condo Calendar Tool
Select the Condo Calendar Tool from the toolbar at the top of the homepage. Corporations can easily view yearly deadlines related to legal obligations that must be filed, such as AGM notices (preliminary notice and notice of meeting) and information certificates. This calendar is tailored specifically to your corporation. The information displayed is based on the details submitted by your corporation when filing the annual return and a notice of change. To search for your corporation, simply enter the legal name or operating name, the
region, and the corporation number.
Director Training
There are three ways to access Director Training. One option is to click on Director Training in the toolbar. The other two methods are through the drop-down categories for Boards and Governance or by selecting Accessing Director Training. Before entering the director training section, there will be a discussion about becoming a board member and the roles of directors.
The mandatory director training course is online and free of charge, taking approximately 7 hours to complete. It can be completed in segments and is divided into eight areas, along with a Q&A self-assessment that includes 26 e-modules. Each module has an estimated duration of 10 to 40 minutes.
When you're ready to begin the course, simply click on Director Training to sign in! You don’t have
to finish the training all at once; you can save your progress and complete the modules at your convenience.
Forms
Condo forms can be accessed through the toolbar (Condo Forms) or the drop-down categories (Find a Condo Form or CAO Guide). The forms are available in both fillable and non-fillable formats. If a form contains multiple sections, you can select the required sections by clicking on them, which will cause the information to drop down. Self-managed Boards of Directors will find all the necessary forms for notices of meeting, proxies, and other required filings that are required throughout the year, along with forms needed for changes and status certificates—essentially
everything needed to manage the day-to-day operations of the Corporation.
Self-Managed Board of Directors
You can find an overview of the information in the CAO Guide to Self-Managed Condos by clicking on the drop-down category—Find a Condo Form or CAO Guide. Next, click on Guides for Boards and select the CAO Guide to Self-Managed Condos. The overview includes definitions of self-management, considerations for whether self-management is suitable for your condo, the four pillars of self-management, as well as sections on governance, finance, operations, and community. It also provides tools, templates, and a link to the complete guide.
The Condominium Act and Regulations
You can access the Condominium Act, 1998 on the home page. https://www.ontario.ca/laws/statute/98c19
The next time you have a question regarding condo life, be sure to check the CAO website!
Carole Booth, B.Sc. in Education; MA, is a retired teacher. As a past member of the GHC-CCI Board of Directors, she continues to participates on the communication and education committees. Carole lives in a 69-unit condominium where she served as president for 12 years.
Tyler Brook, P.Eng.
Brown & Beattie Ltd.
Small Sites – Major Project Impacts
Smaller condominium sites can be desirable: the quiet roadways of a small townhouse site, less congestion in the low-rise elevator each morning, or a better chance for a tight-knit community of residents. Sometimes labelled as ‘boutique’, these types of condominium locations can be sought after for their smaller size, exclusivity, or just the perceived simplicity of transitioning from a previous lifestyle in a single-family home to a small cluster of homes. Smaller condominiums in the order of 10 to 25 units or less (we have come across condominium sites with as little as 2 or 3 units) can face challenges unique to their size, including those related to the repair and maintenance of the site over the long term and how major capital projects are tackled.
Big Projects at Small Sites
From our perspective as building science engineers, when undertaking detailed assessments or construction review of a project, the overall size of a site small or large, does not always relate to the size of the complexity or scope of the work. In some cases, plans for work at small sites can involve similar or even more layers of complexity than encountered at larger sites. Challenges can in-
clude inherently having less space for contractors to set up and stage their working areas or store construction equipment. This can necessitate higher mobilization needs based on shuttling equipment back and forth to the site daily. Where everyone can temporarily park their cars during the project can be a challenge with no extra space on the site.
There can also be less opportunity to leverage the communal aspect of condominium living: economies of scale. With capital projects having less magnitude of work, such as a smaller area of windows to be replaced, or fewer light poles to swap out for new ones, the economies can be less than those enjoyed by larger sites. The relatively fixed project costs often blended into contractor’s pricing such as preparation of engineered shop drawings, and set up costs for custom windows or doors, along with routine coordination and oversight, can become more costly on a per-unit basis.
Given that projects can be more costly on a per-unit basis at smaller sites, adequate planning and execution are key to making sure the reserve funds are spent with care. Proper assessment, specifications, and tendering of any project, large or small can have similar levels of effort, meaning the cost for professional assistance at the planning stage can be a higher proportion of overall project costs when completing smaller projects. However, investment in that initial assessment and planning stage can be a true difference-maker for any project. The value of a good plan can end up being quite high at smaller sites as it can be more important to ‘get it right the first time.’ They often have less flexibility financially or
While small condominium sites can enjoy smaller capital costs overall, reserve fund planning can be a more delicate tightrope to walk.
otherwise to absorb the fallout from poorly executed projects, making investment in proper planning for smooth project execution an important consideration.
Capital Planning –No Small Task
While small condominium sites can enjoy smaller capital costs overall, reserve fund planning can be a more delicate tightrope to walk. From an investment perspective, the reserve funds at a smaller site may have a reduced range of choices for investment products given the lesser balances carried in the fund. Reserve fund preparers must be diligent in reflecting a reasonable and prudent investing approach within the corporation’s reserve fund study to not overstate anticipated interest earnings. Something we also see as capital planning engineers is corporations asking to remove smaller items from their reserve fund studies based on these items being handled through the annual operating budget to keep reserve contributions lower. Small corporations typically have less wiggle room on the operating budget side of the ledgers so this approach must be taken carefully.
Proper planning is essential as smaller sites carry a reduced balance in their reserve funds as they save toward capital projects. When something unanticipated occurs such as a water main break or leakage issues, the impact can be drastic. There are simply fewer funds earmarked for capital projects that can be shuffled around to accommodate urgent issues. This can be magnified at common element sites where there are even fewer items that the corporation is responsible for, creating less financial flexibility. These impacts on small sites can have a more significant impact on the ownership than at larger sites just due to fewer owners bearing the burden of the costs.
How can small sites avoid surprises in their capital costs? It must be said that lately, avoiding surprises in planning capital expenditure seems a luxury given the remarkably high and unanticipated inflation in building repair costs experienced over the past years. Proper and frequent reserve fund study updates along with suitably qualified detailed assessment of site and building components as they begin to reach the end of their normal serviceable lives are so important to make sure sites are staying on track, even with the changing goal-posts brought on by high inflation recently. These on-site assessments and studies can go a long way to anticipating issues in advance and making prudent plans for the long-term maintenance and repair of condominium sites, small or large.
While we all want fees to be low, overly manipulating reserve fund studies with the intent to keep fees lower in the short term nearly always backfires, resulting in higher fees later. More prudent planning
can help avoid or at least lessen the impact of cash crunches, but this likely requires some ‘tough conversations’ between property owners and the board of directors, management, and service providers.
Smaller condominiums inherently have fewer resources to draw on and fewer individuals to fund their reserves and their day-to-day operations. It must be stated however that professional property management is still extremely valuable at these smaller sites. There can be the perception that at smaller sites an active Board of Directors can take on all the management duties to save a few dollars, however, this can end up being more costly on the whole. Even the smallest condominium sites are essentially multi-million-dollar assets that few Board members, let alone entire condominium Boards, have the
While we all want fees to be low, overly manipulating reserve fund studies with the intent to keep fees lower in the short term nearly always backfires, resulting in higher fees later.
experience to manage on their own. Even long tenured Board members with deep knowledge of their building sites can lack the professional network of contacts to get things done well and save their communities money overall. Solid property management can
help small sites and provide a good return on the investment in their services, particularly over the long term.
Tyler Brook is a Senior Capital Planning Engineer at Brown & Beattie Ltd. responsible for the technical assessment and financial planning analysis involved in conducting and overseeing countless Reserve Fund Studies and Performance Audits throughout the GTA and southwestern Ontario built on a foundation of building restoration project management experience in completing construction review and administration for a wide variety of building types. Brown & Beattie Ltd. provides professional services and expertise specializing in building maintenance, restoration, improvement and sustainability by listening to client objectives and clearly explaining technical issues. We assist our clients in achieving useable plans and sensible results.
Tim Bolivar
Minutes On-Time
Reframing Board Meetings: A Manager’s Sales Opportunity
As a former condominium manager and now a professional minute taker having represented Minutes On-Time for the past 7 years, I’ve had the unique opportunity to view board meetings from two very different perspectives. Attending as a manager, you’re often the person with all the answers. You bring vital information, guide discussions, and hope the board aligns with the recommendations you’ve carefully prepared. At the end of the meeting, your success is measured by whether the board approved the solutions you proposed or whether you leave feeling frustrated by decisions that went in a different direction.
As a minute taker, however, the experience is entirely different. My role is impartial; I attend the meeting to record what happens, not to influence it. From this neutral vantage point, one thing stands out: the role vendors play during these meetings and a deeper meaning that managers can derive from it.
For a vendor, it’s rarely “just” a board meeting—it’s a sales meeting. Their goal is clear: present a single service, solution, or proposal and secure the board’s approval. Success means converting the board from potential leads into
paying customers by earning their trust and securing a signed contract.
Here’s where the striking parallel emerges: The manager, too, plays a sales role at every board meeting, though it may not seem as obvious.
The Manager as a Seller
As a manager, your responsibilities extend far beyond any single meeting. However, when presenting quotes, solutions, or recommendations to the board, you’re effectively “selling” your expertise, your ability to guide the community, and the value of your management services. If the board consistently sees positive outcomes from the solutions you recommend, they are more likely to trust your judgment and continue their relationship with your management company. When viewed through this lens, every board meeting becomes a sales opportunity to secure the continuance of contract—not unlike a vendor pitching their services.
This shift in perspective isn’t just theoretical. By adopting a sales mindset, managers can elevate their communication, better guide board decisions, and strengthen the professional relationship between the board and management.
Keys to a Successful “Sales Meeting”
With this paradigm shift in mind, here are actionable tips for managers to make the most of their “sales meetings” with boards, borrowing from proven sales strategies:
1. Prepare Like a Pro
Preparation is everything. Before the meeting, gather all relevant information, quotes, and supporting
By adopting a sales mindset, managers can elevate their communication, better guide board decisions, and strengthen the professional relationship between the board and management.
documents. Anticipate the board’s likely questions and concerns by thinking through the challenges they might raise. If presenting multiple solutions, prioritize the strongest option first and have clear reasoning ready for why it’s the best fit. Treat your preparation as though you’re walking into a client pitch—it builds confidence and ensures smooth discussions.
2. Master Your First Impression
Your professionalism sets the tone. Arrive on time, dress appropriately, and maintain a confident and approachable demeanor. Just as in sales, your credibility is reinforced when you project readiness and respect for the board’s time.
3. Engage with a Narrative
Don’t just present raw data or multiple quotes—tell a story. Show how the issue impacts the building or the owners and how your proposed solution fits into the bigger picture. Boards often face decision fatigue, so framing your solutions in relatable, outcome-focused narratives can help them connect emotionally with the best course of action.
4. Read the Room
Pay attention to the board members’ responses as you speak. Are they nodding along? Asking questions? Showing hesitation? In sales, understanding your audience’s mood can guide how you present your case. If they seem unsure, take a step back and offer clarification. If they’re engaged, push forward confidently.
5. Use Anchoring Techniques
When presenting multiple quotes or solutions, start with the higher-end option to set an anchor point. Studies show that decision-makers often compare everything to the first option they hear. By starting high, the other choices may feel more reasonable, making it easier to gain approval for midrange or cost-effective solutions.
6. Handle Objections as Opportunities
Objections aren’t roadblocks; they’re a chance to show your expertise. If the board raises concerns, actively listen and validate their perspective. Then, address the concern directly with facts, alternatives, or assurances. This technique
not only helps resolve issues but also builds trust and reinforces your credibility.
7. Position for Long-Term Impact
Boards value solutions that provide lasting benefits. When recommending a course of action, emphasize how it aligns with the building’s long-term goals, whether that’s reducing operating costs, improving property values, or enhancing owner satisfaction. Showing that you’re thinking ahead demonstrates your commitment to their success.
8. Close with Clarity and Confidence
Wrap up by summarizing the meeting’s key successes and outlining next steps. Avoid leaving
the board with lingering questions. A clear and concise close ensures everyone is on the same page, reinforces your professionalism, and leaves a lasting impression.
The Big Picture
For the directors, it is a board meeting—a chance to make decisions that affect their community. For the manager, it is also a sales meeting—a critical opportunity to earn trust and demonstrate value through effective guidance and communication.
Viewing board meetings through the lens of a sales meeting doesn’t diminish the manager’s role; it enhances it. By applying proven sales techniques, managers can better align their recommendations with the board’s goals, inspire confidence, achieve more success-
ful outcomes, and ensure a continued contract with the management company.
Every meeting is an opportunity to showcase your expertise, foster stronger relationships, and cement your role as a trusted advisor. By embracing the sales mindset, you’ll not only elevate your performance in meetings—you’ll also stand out as a manager who truly understands how to drive results.
Nigel Parker, B.Sc, M.Eng, P.Eng., LEED® AP BD+C, MCSCE | Principal RJC Engineers
Prolonging the Life of Your Below-Grade Parking Structure
When cracks appear in the concrete foundation walls of your below-grade parking structure, the sight can be disconcerting. But the reality is, it happens in every facility at some point in its lifecycle and there are trusted methods to prevent them from worsening. According to Nigel Parker, Principal, Building Science and Restoration at RJC Engineers (pictured above), the first step is to assess the cracks for severity and take prompt action to ensure the structural integrity of the parking garage isn’t compromised.
“Cracks in concrete foundation walls can result from various factors such as settlement, flexural movement, temperature changes, and water infiltration,” he says. “Regardless of the immediate threat, timely intervention is critical to preventing further deterioration.”
Area vs. traditional crack injection
Currently there are two principal methods to address cracking in concrete foundation walls, and each has its own advantages. Traditional crack injection
is a tried and true, short- to medium-term repair solution to address localized leaking, while area injection addresses a much larger swath of the wall. Given water often migrates to the next crack, creating a new leak location in the same vicinity, the area injection method prevents potential leaks and eliminates the need for adjacent repairs. Area injection is recommended over traditional crack injection when the localized repairs are longer effective or when there is extensive water infiltration.
“We also recommend it when the foundation wall is adjacent to critical infrastructure such as electrical equipment, or when excavation and replacement of exterior foundation wall waterproofing system is not practical or cost effective,” Parker adds.
Unlike traditional crack injection that fills the length of a leaking crack, area injection is performed in a grid pattern both horizontally and vertically around a much larger wall area, which may include the entire wall.
“The area injection method results in the resin forming a new waterproofing barrier on the backside of the foundation wall and not just along a single crack,” Parker explains. “Since water tends to find the path of least resistance, wholesale injection of the foundation wall provides additional protection over the localized crack injection approach limiting the number of pathways moisture may flow through the foundation wall.”
As more injection ports are required and more resin is injected with the intent to create a new waterproofing layer, area injection does take longer to implement and require a qualified, trained professional to ensure a successful re-
sult—in other words, yes, it is more costly. But Parker points out that the advantages include a ten-year warranty from manufacturers and installers, less disruption at the site, and time and cost savings associated with the waterproofing. Area injection is also more versatile and can be undertaken on surfaces that would not accommodate traditional crack injection, such as stone rubble foundation walls.
Maintenance best practices
To limit cracks and prolong the life of your below-grade parking structure, regular maintenance is
the best preventative measure, and this includes addressing leaks at the earliest opportunity.
“Ongoing water infiltration leads to corrosion-related structural deterioration, and if left uncheck, this will result in safety concerns and costly structural repairs,” he says. “Furthermore, from a customer point of view, a leaking foundation wall crack is indicative that the parking facility is not kept in a state of good repair.”
For more information on prolonging the life of your below-grade parking structure, please visit www. rjc.ca or contact Nigel Parker directly.
to our Newest Members:
BUSINESS
PARTNER MEMBERSHIP
Allard DeVries, DeVries Landscaping Maintenance - Beamsville, ON
Highrise Restoration Inc. - Mississauga, ON
Rooterworx – Oleg Kvitkovskyy - Port Credit, ON
PROFESSIONAL MEMBERSHIP
Julia White, Condominium Authority of Ontario - Toronto, ON
Have you ever wished you could gather all the professionals you need for your condo in one convenient location? Now’s your chance! Join us for a power-packed lunch session exclusively for condo board property managers and directors, where over a dozen industry experts will each deliver a concise, 5-minute presentation filled with actionable tips, proven strategies, and innovative supplier insights.
During this dynamic event, you'll hear from our elite Golden Horseshoe Professional Partners and other seasoned specialists, all dedicated to enhancing your property's management and efficiency. From maintenance solutions to financial management and everything in between, these expert sessions are designed to help your condo streamline operations, boost resident satisfaction, and unlock new opportunities for your condo.
Don’t miss this exclusive opportunity to connect, learn, and take away invaluable insights that can transform your approach to condo management over a delicious lunch!
After lunch explore the surroundings and even catch a wagon ride!
Thank you to our Sponsors
SILVER SPONSORS
BRONZE SPONSORS
GOLD SPONSORS
Upcoming Events
15 APR Condo Talk
April 15, 2025 - 12:00 – 1:00 pm
Improper Conduct: When Conduct Crosses the Line?
20 MAY Condo Talk
May 20, 2025 - 12:00 – 1:00 pm
Decoding Deductibles & Bylaws: What Every Condo Needs to Know
Understanding the Power of Your Flow Water Flow in Your Irrigation System
Flow rates in irrigation refer to the volume of water that is delivered through an irrigation system over a specific period of time. Understanding and managing flow rates is crucial in optimizing irrigation efficiency and ensuring that lawns and gardens receive the appropriate amount of water.
Here are some key aspects related to flow rates in irrigation:
l Importance of Flow Rates:
n Water Requirements: Different landscape species have varying water needs; grass, trees, annuals, perennial flowers; and the flow rate must be adjusted accordingly to meet these requirements.
n Soil Type: The type of soil in the irrigated area influences water absorption rates. Understanding soil characteristics helps in
determining the appropriate flow rate to prevent water wastage or inadequate irrigation.
l Units of Measurement:
n Flow rates are typically measured in liters per second (L/s), gallons per minute (GPM), or cubic meters per hour (m³/h), depending on the region and the system in use.
l Calculating Flow Rates: Flow rate can be calculated using the formula:
Flow Rate = Volume of WaterTime
Flow Rate = Time Volume of Water
n Flow rate is directly proportional to the cross-sectional area of the pipe or conduit through which water is flowing. Larger pipes generally allow for higher flow rates.
l Factors Affecting Flow Rates:
n Pipe Diameter: The size of the pipes in the irrigation system affects flow rates. Larger diameter pipes can accommodate higher flow rates with less friction loss.
n Elevation Changes: Changes in elevation along the irrigation system can impact flow rates. Water needs to overcome elevation differences, and pump capacity must account for this.
l Measuring Flow Rates:
n Flow meters are used to measure and monitor the flow rates in an irrigation system. There are various types of flow meters, including electromagnetic, ultrasonic, and turbine flow meters.
l Irrigation System Efficiency:
n Properly managing flow rates contributes to the overall efficiency of an irrigation system. It helps avoid under- or over-watering, ensuring that landscape species receive the right amount of water for optimal growth.
l Variable Flow Rates:
n Some advanced irrigation systems use technologies such as drip irrigation or precision irrigation, which allow for variable flow rates based on factors like soil moisture levels, weather conditions, and growth stages.
l Regulating Flow Rates:
n Pressure regulators and control valves are often used to regulate and maintain consistent flow rates within an irrigation system.
In summary, understanding and managing flow rates in irrigation is essential for efficient water use, promoting health, and maximizing growth and ability to thrive.
Modern irrigation systems often incorporate technologies to precisely control and adjust flow rates based on various factors, contributing to sustainable and effective water management practices. Contact an irrigation professional to understand what your flow rate is, and how they can assist in measuring how to save your water. Your flow can make all the difference, in how the landscape will grow.
The Ron Danks Leadership Award
The Ron Danks Leadership Award
Through the Ron Danks Leadership Award, the Golden Horseshoe Chapter recognizes its true condominium board member leaders; those individuals that have gone that extra mile, time and time again, to help their condominium community.
If your condominium corporation is a current GHC member and you know of a current or past board member that exemplifies the spirit of what leadership means, email outlining why the candidate is worthy of this recognition.
Your submission should be of sufficient detail for the judging panel to want to know more. Simply being a long-time board member is not sufficient. What has your candidate done to make a difference?
Submit your nomination online at https:// cci-ghc.ca/who-is-cci/ron-danks-leadershipaward.
Shawn Machado, RCM
Maple
Ridge Community Management
Navigating Condo Conflicts
On January 31st 2025 CCI-GHC returned to the Canadian Heritage Warplane Museum for the chapters first in person event of the year Navigating Condo Conflicts Lunch and Learn Moderated by Ryan Griffiths Managing Director at Condominium Lending Group and an expert panel consisting of Marc Bhalla from the Condominium Authority of Ontario, Mike Fernandes Vice President at Regal Security Inc and Shawn Machado Community Director at Maple Ridge Community Management.
Conflict resolution is an essential part of condominium management, requiring a balance of communication skills, situational awareness, and a firm understanding of governing documents. Effective strategies can reduce disputes, promote cooperation, and ensure a well-functioning community.
Communication plays a fundamental role in resolving disputes. The way a message is delivered significantly influences how it is received, with tone and body language often carrying more weight than words alone. Active listening is a crucial skill, allowing managers and board members to engage meaningfully
Dispute resolution requires a structured approach, often beginning with direct engagement and mediation.
with residents by demonstrating attentiveness and understanding. Responding with empathy fosters trust and helps de-escalate conflicts before they intensify. Framing conversations in a non-confrontational manner, such as acknowledging concerns and guiding discussions toward solutions, allows for productive dialogue rather than heated exchanges.
Situational awareness is another key component in managing disputes, particularly when interactions become tense or involve potential security concerns. Recognizing the environment and reading behavioral cues can help anticipate and diffuse conflicts before they escalate. Understanding when to maintain distance, seek support, or reinforce safety measures ensures that disputes are handled without compromising personal security. Trusting instincts and being mindful of both verbal and non-verbal signals allows for proactive decision-making in high-stress situations.
A strong grasp of condominium governance is equally essential
in resolving conflicts fairly and consistently. The Condominium Act, along with a corporation’s declaration, by-laws, and rules, provides the framework for decision-making. These documents help eliminate ambiguity, offering an impartial reference that removes personal bias from enforcement and mediation. By clearly communicating the rationale behind regulations and consistently applying rules, property managers and board members can maintain credibility and prevent disputes from escalating.
A proactive approach to education also plays a role in conflict prevention. When residents understand the policies that govern their community, misunderstandings are minimized. Providing accessible summaries of key rules and regulations, explaining the reasoning behind specific provisions, and reinforcing expectations through regular communication help create a culture of transparency and cooperation. Clarity in enforcement and consistency in rule application build trust between management and residents.
Dispute resolution requires a structured approach, often beginning with direct engagement and mediation. When informal resolution efforts are unsuccessful, Ontario’s Condominium Authority Tribunal provides an accessible avenue for handling disputes related to nuisances, noise, pets, parking, and rule enforcement. More complex disputes, such as those involving financial mismanagement or governance conflicts, may require mediation, arbitration, or legal intervention through the Ontario Superior Court. Understanding the appropriate channels for escalation ensures that conflicts are handled efficiently and within legal guidelines.
By prioritizing clear communication, maintaining situational awareness, and adhering to governing documents, condominium boards and managers can foster a harmonious community. Early intervention, professionalism, and a commitment to consistency help prevent minor disagreements from turning into prolonged disputes. A well-managed condominium is not only defined by its physical upkeep but also by the effectiveness of its conflict resolution strategies, ensuring that all residents feel heard, respected, and confident in the integrity of their community leadership.
Shawn Machado RCM Community Director at Maple Ridge Community Management.
Would you like to Win
hat is the overall environment like within your condo community; and
• What makes residents proud to live in this community?
Have your condo featured in a future issue of “Condo News” for a chance to win Condo of the Year and $500 for your condo! One entry will be featured in each issue of the “Condo News” magazine – Spring, Summer, Fall and Winter.
The winner of the Condo of the Year will be selected by the GHC-CCI Communications Committee and will be announced at the Annual General Meeting in the fall.
More details can be found on page 34 of this issue, and in each issue of “Condo News”.
The GHC Communication Committee
Thomas Noël Nordik Windows & Doors
Ontario Launches New Energy Efficiency Program for Windows to Save You Money
Renovating your townhouse? Good news—Ontario has launched a new rebate initiative to help homeowners and owners of rental units to cut energy costs while improving comfort and home value. The Home Renovation Savings Program, introduced on January 28, 2025, is part of a $10.9 billion, 12-year investment in energy efficiency.
This program offers substantial rebates, including:
• $100 per rough opening for Energy Star-certified windows and doors
• $600 reimbursement for a home energy audit
• Up to $250 for air sealing
• Up to $1,500 for attic insulation
To qualify, participants must complete at least two upgrades and undergo
Windows and Doors Upgrade at a minimum, three window rough openings or one door, or one skylight or $100 per rough sliding door rough opening wih ENERGY STAR® certified made opening
Air Sealing
Attic Insulation
Achieve 10% or more above the base target on your Renovation Upgrade Report
Achieve the target in your Renovation Upgrade Report
Increase attic insulation to at least R-50 from R-12 or less.
Increase attic insulation to at R-50 from greater than R-12 up to R-25
Increase attic insulation to at least R-50 from greater than R-25 up to R-35
an initial home energy assessment before any work begins. A registered energy advisor will inspect your home and identify energy-saving opportunities. After completing the upgrades and final audit, you’ll receive the $600 rebate to offset the audit costs.
Eligibility Highlights:
• Both homeowners and owners of rental units in single-family homes or townhouses can apply
• Multi-unit residential buildings (MURBs) and high-rise buildings are not eligible
• Products must be Energy Star Certified and made in Canada
What to Look for in Windows and Doors
Qualified products must meet Natural Resources Canada’s (NRCan) standards. Look for the Energy Star sticker, ideally with the “Most Efficient” designation. These top-rated windows have an Energy Rating (ER) of 40 or more, and a U-Factor of ≤ 1.05 metric (0.18 imperial)—translating to lower heating costs and improved indoor comfort.
To qualify, you must upgrade:
• Three (3) or more window rough openings, or
• One (1) door or patio door rough opening
Why Condo Boards Should Pay Attention
For condominium boards and property managers, this is an ideal opportunity to improve building performance and lower utility costs.
Coordinating large-scale window and door replacement projects can unlock bulk pricing discounts of 30–40%, which dramatically reduces renovation costs compared
$250
$200
$1,500
$1,200
$900
to piecemeal replacements. It also helps to prevent inflation costs increases such as construction materials which have increased more than 60% since 2019.
Case Studies:
• PCC 357 at 2199 Burnhamthorpe Rd W, Mississauga replaced in 2024, 176 patio doors and 115 doors in 3 months—saving over $225,000 compared to a phased approach over three years.
• PSCC 879 at 5480 & 5490 Glen Erin Dr, Mississauga replaced in 2023 all their windows in 116 townhouses in 4 months instead of 6 years—saving more than $635,000, plus additional rebates from Enbridge.
These examples show how large-scale retrofits not only save money but also reduce future maintenance, simplify logistics, and improve resident satisfaction.
Why Energy Efficiency Matters
Buildings—residential and commercial—are responsible for a significant share of Canada’s greenhouse gas (GHG) emissions. Surprisingly, residential windows alone account for up to 35% of heat loss during the heating season.
Switching to Most Efficient Energy Star windows can reduce a home's total energy consumption by
up to 9%, helping Canada cut over 5 megatons of GHGs annually.
For a typical 1,911 sq. ft. townhouse heated with a high-efficiency gas furnace, this can mean $183.20 in annual energy savings (based on 2023 results). Beyond cost savings, new windows enhance comfort, increase property value, and reduce noise.
Act Now: Build a Better Community
Condo board members have a unique opportunity to lead their communities toward greater sustainability and cost-efficiency. By embracing these rebates, your building can become a model of environmental responsibility while delivering long-term financial savings to unit owners.
Encourage fellow board members and residents to act now and buy windows and doors manufactured in Canada. These rebates are first-come, first-served, and with
rising demand, funding may not last forever.
Remember, every window replaced is a step closer to a brighter tomorrow!
Sources:
1. Fenestration Canada, 2013 Market Study
2. Repor t to Parliament under the Energy Efficiency Act (2017–2018), NRCan
3. Paving the Road to 2030 and Beyond, NRCan Market Transformation Road Map
Thomas Noël is the director of the condominium division for Nordik Windows and Doors, the largest window and
door replacement company in Ontario for residential sector, including townhouses and condominium complexes 4 storeys or less.
Nordik Windows and Doors is the leader in Canada with the largest amount of Energy Efficient windows available to Canadian consumers.
Thomas Noël sits on the Expert Advisory Council for Windows for the Ministry of Natural Resources Canada (NRCan) and advised on the launch of the $2.6 billion Canada Greener Homes Grant and the Home Efficiency Rebate Plus program.
Specialized in Condominium Projects Including Townhouses Call us 1-888-677-5343 or contact us at: condos@nordik.com
Are you still stressing over holding your Annual
General Meeting
virtually?
Can’t find a service provider to host your meeting?
Are you a member of Golden Horseshoe Chapter –Canadian Condominium Institute? Yes!
THEN WE CAN HELP!!
The GHC-CCI will offer our technical expertise and the use of our Zoom platform to host your AGM. You will still be required to prepare everything needed for your AGM:
•PowerPoint
•Script
•Host
•Collection of proxies
•Minute taker
•Polling/voting questions and choice of answers
•Distribution of your AGM package
•Provide GH with name/emails of partici-pants
Golden Horseshoe Chapter will supply the following:
•Zoom Pro platform (including polling through Zoom)
•Conference call number for those not able to connect through zoom
•Any confidential voting requirements through an online survey link
•A technician to run the event in the background who will:
-set Up link and any recording requirements
-set Up polls
-launch Polls and surveys
-provide tech help/troubleshooting
This service is available for smaller condos as follows:
1-19 Units - $250 + HST
20 – 49 Units - $350 + HST
50 – 80 Units - $450 + HST
This service is only being offered to small condominium units that are members of GHC-CCI and is on a first come, first served basis.
If you are interested in using our services please email us at admin@ghc-cci.ca with the date and time of your AGM, and we will get back to you with our availability.
Thank you for being a member of GHC-CCI!
Patrick Greco
Shibley Righton LLP
Order! – Handling Disruptive Attendees at Owners’ Meetings
As meeting season starts to warm up along with the weather, the role of the chair at an owners’ meeting—whether it be an Annual General Meeting (AGM) or a special meeting—can be challenging, particularly when faced with disruptive, rude, or even threatening attendees. Ensuring a fair, orderly, and productive meeting while maintaining compliance with the Condominium Act, 1998 (the “Condo Act”) requires careful preparation and strategic action. This article explores common issues and provides practical and legal strategies for handling difficult attendees.
Common Challenges
Anyone who has been around condos for awhile will be familiar with some or all of the following disruptive attendee conduct:
• Interrupting proceedings with excessive questions or complaints;
• Shouting or engaging in personal attacks;
• Refusing to follow procedural rules;
• Using threatening or intimidating language; and
• Attempting to hijack the meeting’s agenda
While some level of disagreement is healthy in each condominium’s little “democracy”, persistent disruptions can doing business and create a hostile environment for all participants.
Legal and Practical Strategies for Managing Disruptive Attendees
1. Set Clear Rules and Expectations
The first line of defence against meeting disruptions is a well-defined set of procedural rules. The chair should:
• Refer to the Condo Act and the condominium’s governing documents, such as the by-laws, which provide guidance and rules of order.
• Consider adopting standard meeting procedures, such as Robert’s Rules of Order, which provide a structured framework for discussions and decorum. This is not strictly required for condominium meetings, but can help promote efficient business.
• Establish and communicate in advance a Code of Conduct for meetings that includes guidelines on respectful participation and consequences for violations.
2. Maintain Control Over Speaking Privileges
The chair has the authority to control who speaks and when. Practical techniques include:
• Enforcing time and question limits for speakers;
• Requiring attendees to raise their hands before speaking;
• Using a microphone system where the chair controls access; and
• Politely but firmly intervening when someone goes off-topic or engages in personal attacks.
If an attendee refuses to yield, the chair can move to the next agenda item and document the disruption in the meeting minutes. Where a condominium community has a history of disruptive conduct, virtual meetings can be a God-send. Usually, just the threat of being muted (which the Chair should only employ in the most serious of situations) is enough to keep owners acting in a civil manner.
3. Engage a Professional Chair or Mediator
If a meeting is expected to be contentious, a professional chair (such as an experienced condominium lawyer) can ensure that discussions remain on track and that legal requirements are met.
4. Call a Recess or Adjourn the Meeting
If disruptions escalate, the chair may call a short recess to allow tempers to cool. If serious disorder continues, a motion to adjourn the meeting and reconvene at a later date may be appropriate. This should be a last resort but is an effective way to prevent further escalation.
5. Use Security or Police Assistance for Threats and Harassment
In cases where an attendee is making threats or behaving aggressively, safety should be the top priority. The Condo Act does not explicitly grant the board the power to eject an attendee from a meeting, but if an individual poses a safety risk:
• The chair may request that they voluntarily leave.
• The chair may order them to leave and refuse to continue the meeting until they do.
• If threats are made, the police should be called immediately.
Where the condominium suspects a risk of serious misconduct at the meeting, it is not unheard of to hire police to maintain the peace. Again, this should only be done in the most serious of cases.
6. Amend the By-Laws to Include Stronger Meeting Governance Measures
Condominium corporations can adopt by-law amendments that provide clearer authority for handling disruptions, including:
• Provisions for removing disruptive attendees
• The right to restrict attendance of persistently abusive individuals
• Requirements for virtual or hybrid meetings, which allow for better control over speaking privileges
The approving vote of a majority of all voting units is typically required to enact such amendments but, once in place, they provide stronger governance tools for future meetings.
7. Take Legal Action Against Repeatedly
Disruptive Owners
If an owner continuously disrupts meetings and engages in abusive behavior, the condominium corporation may:
• Issue a warning from Corporation, through the Board or Property Management;
• Issue a formal warning letter through legal counsel; and
• If neither of those resolve the issue, have to pursue an enforcement order in court.
Conclusion
Handling difficult attendees at condominium owners’ meetings requires a balance of diplomacy, legal authority, and firm leadership. Chairs should establish clear rules, maintain order through structured meeting procedures, and take decisive action when necessary. In extreme cases, legal recourse may be required to ensure the safety and governance of the condominium community. By being proactive, condominium corporations can foster a respectful and effective meeting environment while upholding the rights and interests of all owners.
Patrick Greco is a partner in the Condominium Law Group at Shibley Righton LLP where he provides a full range of condominium solicitor and advocacy services and particularly enjoys attending and chairing difficult owners’ meetings.
• Send a high-resolution headshot and a brief bio of three or four lines.
• Include your credentials next to your name.
• Confirm article subject approval before writing.
• No word limit.
• Email article in Word format.
• Write for an audience that includes condominium owners and directors. Avoid technical language.
• If using pic tures or graphs within the article, limit to three or fewer.
• No self-promoting content within article.
• Editors will approach authors about any major edits, but may insert minor changes (e.g. grammar, spelling, etc.) without notice.
• Cite any content taken from another source.
• Email to admin@cci-ghc.ca
CCI - Golden Horseshoe Chapter Box 37 Burlington, ON Canada L7R 3X8
Tel: 905-631-0124 or 1-844-631-0124 • Fax 416-491-1670
Tool Talk
The mandate for the Professional Partners Committee has always been to promote and grow a network of trusted professionals for the benefit of all CCI members. To that end much of our focus has been organizing networking events where we bring together our business partners with our CCI members. The majority of these events are planned as educational seminars where our professionals present on a wide variety of topics that the Committee feels will benefit our membership.
The Tool Talk series of videos will provide some behind the scenes views of our professionals to highlight a few of the many services our experts provide to their condo clients. The idea is for these short videos (3 to 4 minutes each), to give our membership a behind the scenes look at our experts at work. Many of these clips will be a view of activities/operations which may never have been seen/witnessed by our members before.
Some of the first videos will focus on engineering, contracting and emergency/ disaster response.
The video clips will be uploaded to the CCI Golden Horseshoe website for easy viewing access and a library of multiple topics/insights will be created. We hope the clips will provide a fun and interesting look “behind the curtain” with our professionals while also educating the viewers on the methods, materials, operations utilized to inspect, resolve and repair typical problems being faced by condominiums within our community.
You can review our current library of videos here:
As always, the committee welcomes input from our members. If anyone has a suggestion for one of our videos, please feel free to reach out to us at admin@cci-ghc.ca.
View Tool Talk Videos
LCCI Designation Information
LCCI Designation
The LCCI designation is open to any CCI member who provides goods and/or services, through annual employment time and volunteer time, to or within the condominium/strata/copropriété industry. The designation is open to any particular profession or trade.
LCCI Application Process
Step 1 – Apply:
• Gather the information for the registration form (eligibility criteria):
A. An individual or professional member of CCI in good standing;
B. Minimum of three (3) years as an individual or professional member of CCI immediately prior to the date of application;
C. Minimum of three (3) years’ service to the condominium industry immediately prior to the date of application. This criterion will be satisfied where an individual shows that they have provided goods and/or services, through annual employment time and volunteer time to or within the condominium industry;
D. Provide at least two (2) letters of reference/endorsement from a CCI member having at least five (5) years of membership in CCI; and
E. Provide an executed declaration that the candidate will comply with the CCI Code of Ethics.
F. Details of participation in CCI at either the Chapter or National level (including roles on committees and conference/seminar attendance) in the three (3) years immediately preceding the date of new designation application.
Note that a candidate must demonstrate compliance with Mandatory Criteria (A) to (F) above and any one (1) of two (2) remaining Additional Criteria (G) or (H):
Additional Criteria:
G. Proof of public speaking or presentation experience at two (2) events on condominium related or CCI topics in the three (3) years immediately preceding the date of the new designation application;
H. At least two (2) written articles on condominium related topics as published in a newsletter, paper or other publication in the three years immediately preceding the date of new designation application;
• Submit your application on-line with payment of the non-refundable $150 + HST fee
• Your Chapter will review the application and make recommendations to National,
• The National Executive will review the Chapter recommendation and either approve or follow up to advise why it was not approved
Step 2 – Upon Approval of Your Application:
• If National has approved your application, you will be notified and will be able to begin using your new designation once CCI National has formally notified you of your success.
Maintaining the Designation
• Successful new designation members will be required to submit an Annual Report of their activities throughout the preceding year. The details of these reports should be similar to the designation criteria. These reports could be uploaded and saved in the National Database under each member’s name. There could be a random annual audit of some Reports to ensure compliance.
Failure to maintain current applicable membership in CCI and/or failure to provide annual reports supporting maintenance requirements will result in the loss of the LCCI designation. Per section 7 of the CCI-N Bylaws, should your membership be revoked, you will no longer meet the criteria to maintain your LCCI designation.
Should you have any questions regarding the LCCI designation, please email us at info@cci.ca.
The Golden Horseshoe Chapter of the Canadian Condominium Institute would like to give your Condominium $500.
Tell us why your Condominium is worthy of winning the “Condo of the Year” award? We are all proud of our homes, you just need to highlight the following points in your article that describes your condominium:
l What are the qualities and features of your Condominium?
l What are the accomplishments achieved by your Condominium Corporation?
l What is the overall environment like in the Condominium?
l What makes residents proud to live there?
Each entry will be featured in one of the upcoming issues of the “Condo News” magazine. There are four issues per year:
Spring
Summer
Article deadline March 15th
Article deadline June 15th
Fall Article deadline September 15th
Winter Article deadline December 15th
You can either send an article or we can interview you via phone and write an article about your condo for you! Don’t forget to include photos of your condominium.
Interested applicants should submit their articles or contact information for an interview to:
by mail OR by email
CCI-Golden Horseshoe Chapter, admin@cci-ghc.ca PO Box 37 Burlington, ON L7R 3X8
The Condominium will be selected by the GHC-CCI Communications Committee and will be announced at the Annual General Meeting in the fall.
