Leasing with Laing + Simmons
Your Letting Proposal
Our Team
SALES TEAM
Matt Effenberg Managing Director 0417 773 500
Karl Effenberg Sales Auctioneer 0418 640 147
Adam Noakes Sales 0450 753 268
Shahin Shamsarya Sales Associate 0433 510 992
Steve Noakes Associate Director /
Sales 0431 620 422
Fred Whong Sales 0450 473 411
PROPERTY MANAGEMENT TEAM
Heidi van Weelderen Director PM 0405 455 753
Samira SamiraSayed Sayed Property Property Manager Manager
Lisa Foyle Property Manager
ADMINISTRATION TEAM
Montserrat Blanco Accounts Manager
Ruth Conwell Marketing & Sales Support
Jemma Radocaj Property Manager
Liz Pitt Sales 0402 077 851
Property Management Achieving an optimal return on your investment doesn’t happen by chance. Our experienced team of Property Managers are utilising the latest technology and procedures to ensure your investment is in good hands. Please contact me to discuss how we can best manage your property investment today.
Laing+Simmons Blueprint For Success
Heidi van Weelderen Director Property Management Phone: 0405 455 753 heidi@lshornsby.com.au
Getting Started
pricing
preparation
promotion
On the Market
inspections
feedback/ communication
negotiations
Tenant Assessment
application
selection
approval
Property Management
maintenance
compliance RTA
property visit
landlord reporting
Financial Management
rent/invoice collection
arrears management
rent reviews
accounting
Property Management Services FAQ Thank you for your enquiry regarding our Property Management Services. To assist you in appointing a new managing agent please see below answers to the most frequently asked questions. Who will be managing my property? Our team consists of three Property Managers, a Leasing Consultant, Accounts Manager and myself, Director of Property Management. Your property will be assigned to a Property Manager and together we will oversee the complete management of your property. I am a co-owner of the business and have been involved in the business for the past 8 years. My partner, Matt Effenberg is the Principal. Our family have been involved in the business for the past 25 years. Our Property Management Team have extensive experience and are extremely well trained and diligent. We take pride in our exceptional customer service and communication with landlords and tenants. Our extensive knowledge of the current area combined with the latest technology and programs enables us to effectively market and lease your property. Effective communication with our landlords is imperative. How many properties does your company currently manage? Currently we have 360 properties that we manage. Of these we generally have no more than 4 vacant at any one time. Our vacancy rate is extremely low due to our pro-active appraoch to leasing. How many tenants are currently in arrears? And what is your arrears management plan? We manage our arrears on a daily basis. If a tenant falls in arrears by four days they are contacted by phone and email. Currently our percentage of tenants in arrears is less than 1%. We are very active in ensuring our tenants pay their rent by the due date. Most tenants pay on a fortnightly basis, some pay monthly. Tenants always pay in advance. We do not enforce late fees. We deposit the rental monies collected into the landlords account on the first business day of the following month, i.e. rent collected in September is paid on the first business day of October. What occurs when maintenance is required on my property? We have a trusted reliable electrician, plumber and handyman who are available in urgent or emergency situation. We ask for a pre-approval limit of $500 from our landlords to conduct essential maintenance. We always contact the landlord if maintenance is reported or identified. We pay the preferred contractors on your behalf within 30 days of the maintenance being completed. What methods do you use to market my property? We advertise on realestate.com.au and domain.com.au using the exclusive showcase setting. This allows for greater exposure of your property during the marketing campaign. We also advertise on our own website and send email alerts to prospective tenants actively looking for a rental property. We only use professional photos for our website advertising. Professional photos of your property ensure it is being marketed in the best possible way, this attracts greater interest in your property and also ensures a higher rental return. We only use a professional signboard to ensure professional presentation at all times. We conduct open home inspections on Saturdays and mid-week where possible. We also offer private inspections for suitable prospective tenants. We always have a Property Manager or myself accompany any prospective tenants. We NEVER hand out keys.
Page 1 of 2
Property Management Services FAQ How do you select tenants for my property? We conduct the following checks on all applicants:
Employment check and reference Payslips must be provided Bank statement must be provided 100 points of identification must be provided Rental history check, including reference check and tenant ledger TICA check (Tenancy Information Checking of Australia Database) All applicants over the age of 18 years must complete our application form. I have attached one for your reference.
How often do you conduct routine inspections? We conduct a thorough Ingoing Inspection prior to the tenants lease commencing. Routine Inspections are carried out three months after the lease commencement and six monthly thereafter. We will conduct further inspections if we are not satisfied with the condition the tenants are keeping the property. We provide you with an electronic or paper copy of all inspections including photos. What are the costs involved for you to manage our property? Please find attached a copy of our fees and charges. You will receive a statement every month and an End of Financial Year statement. We email the statements to your nominated email address. Rent reviews are conducted annually or at the end of a fixed lease period. Lease renewals are offered at the end of each fixed lease period. We provide written communication to you for all rent reviews and lease renewals. What is the weekly rental potential of our property? I can provide an accurate rental appraisal after inspecting the property. The rental estimate will be provided in writing. How do you differentiate yourselves from other agencies? We provide a premium service to our landlords. We provide timely prompt communication. Our team is experienced and knowledgeable. We take pride in providing exceptional customer service at all times. We have a very low vacancy rate, achieve higher than average rental returns for our investors. We ensure our properties are well presented at all open home inspections to ensure a minimal vacancy period and a high quality tenant. Most of our new business comes from word of mouth via client referrals or landlords moving their management to us from another agencies. I would appreciate the opportunity to meet with you to further discuss our Property Management Services. I sincerely hope that you will entrust us with the future management of your property. Kind regards Heidi van Weelderen Heidi van Weelderen Director Property Management 9477 3500 / 0405 455 753 Page 2 of 2
Property Management Blueprint
Property Management Preparing Your Property Legislative requirements and other steps to be attended to prior to a tenancy
The Premises and inclusions are to be clean and are to comply with local and state authority building regulations with it being safe and fit to live in.
Legislation states that smoke alarms are mandatory in all buildings in which people sleep, including rental properties. Landlords are responsible for the installation of smoke alarms and must put a new battery into the smoke alarm at the commencement of a Tenancy. After the Tenancy begins the Tenant is responsible to replace the battery unless it is a hard wired smoke alarm or if the Tenant advises they are physically unable to change the battery. In these cases, the Landlord is responsible for battery replacement.
All windows and doors including cupboard doors open and close easily.
All locks are secure and operate effectively with keys.
Full set of keys to be provided – one set for the managing Agent and one full set of keys and access items for each Tenant/s named as the lease holder/s under the Tenancy Agreement.
The Property provides adequate security to enable Tenant/s to obtain contents insurance for personal items.
All corded internal window coverings comply with Trade Practices (Consumer Product Safety Standard - Corded Internal Window Coverings) Regulations 2010.
Carpets are professionally steam cleaned with receipt if possible as evidence for Tenant.
Refuse bins are available for Tenant’s use.
If water usage charges are to be passed onto the Tenant ALL the minimum criteria is to be met as Legislation requires.
If your Property has a pool or spa, ensure it meets current Government Regulations in regards to pool / spa registration, compliancy certification, fencing, CPR signage and water consumption/use. The Pool Owner must hold a current Pool Certificate of Compliance to lease or sell the property from 29 April 2015.
We recommend all Landlords arrange an insurance policy to protect their investment.
Other recommendations
Remove all furniture and equipment left at the property.
Provide Agent copies of operating instructions or manuals for appliances or other items which Tenants require instructions to use.
Leave specific cleaning instructions for specific items eg solid stove hotplates - we strongly recommend you supply a set of covers for the plates as inventory items, as well as a tube of the element cleaner.
Arrange for lawns and gardens to be trimmed and maintained regularly until Tenant commences Tenancy Agreement. Untidy lawns / gardens do not attract Tenants.
Weed and mulch the gardens.
Consider including lawn/garden or pool maintenance in the rent.