Heatherwood Court supports an equal opportunities policy. If you think that you have been discriminated against, then please let us know and we will do our best to correct it.
Patients' Rights at Heatherwood Court
The Right
to have their needs and values respected regardless of their race, religion, sex, colour, sexual orientation and/or any physical disability that they may have
The Right
to care and treatment under guidelines, which respect rights under the Mental Health Act 1983, and to receive information on this
The Right
to expect Heatherwood Court staff to act in their best interests, to explain their rights and care for them, and to help them make informed decisions
The Right
to be consulted and to be asked for their informed consent on all areas of their care and treatment, and the right to disagree as long as this doesn't put the person or others at risk and/or compromises their health
The Right
to be actively involved in their individualised plan of care. This includes meeting regularly with their care team and having copies of all care plans.
The Right
to visits and contact from family and friends. This should be negotiated with the care team (except when restricted by a court order)
to personal space on the unit
The Right to spend time with their Primary Team The Right
The Right
to complain if they are unhappy about anything, and for that complaint to be dealt with fairly and without undue delay.
The Right
of access to their daily notes written by nursing staff and to be shown how to request medical notes
The room that is allocated to you for admission to Heatherwood Court is to be considered by the staff and other patients as private. Patients will not be allowed to enter any room other than their own. We have an expectation that staff will first knock and wait to be invited in before they enter. However, if staff are concerned about the individuals safety they may gain access quickly.
Privacy