ICT e.g. spread sheets, hand-outs
Consultation Agreeing the purpose of the consultation and expected outcomes Face to face Providing information Answering queries Demonstrating empathy and sensitivity Deciding on and using an appropriate environment Listening and responding Note taking Agreeing the next steps Complex information Planning Ensuring your personal understanding of what is being presented General - introductory Complex - facts, figures, data Use of materials to support the explanation Testing understanding of the receivers Effectiveness The degree to which the intended purpose and outcomes were achieved Appropriateness of body language Appropriateness of methods used and choice of language. Audience response Quality and appropriateness of information given Seeking feedback from recipients 5. Be able to communicate formally in writing in a health and social care context
Communicate complex information In writing e.g. reports, briefing notes, meeting documentation Use of graphs, charts, tables etc. Purpose e.g. to present results to an interdisciplinary team, to launch a change in procedures Prepare for and document a meeting Agenda, minutes, papers, action notes, names of attendees
Quantitative data E.g. results of research, efficiency figures, targets, The method of presentation graphs, tables, bar charts, pie charts etc.
Review written communication Use of criteria to support the review The degree to which the intended purpose and outcomes were achieved For clarity, appropriateness of media, use of visuals (e.g. charts, graphs, pictures); tone, language Seeking feedback from recipients
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