• • • •
Taking time to properly understand the problem and clarifying your thinking Decision making Initiative and taking control of a problem Acting within boundaries of own authority
Communication • Verbal communication skills – speaking skills, discussion skills, presentation skills • Non-verbal communication – body language, gestures, expressions etc. Using and reading non-verbal signs. • Written communication skills appropriate to the media used e.g. formal reports, emails Effective listening skills • Negotiation skills • Working effectively with others – team building, discussions, social skills Time management • Prioritising work - distinguishing between urgent and important. Taking account of who asks for the work to be completed. • Taking account of availability of others • Taking account of resources required • Setting work objectives • Meeting objectives - estimating times for tasks, using time effectively including planning when particular activities need to be worked on • Sharing workloads, delegating tasks
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