ANNUAL REPORT
Second Harvest distributed 19,071,637
POUNDS OF FOOD into the community in 2010,
an INCREASE
OF 85% over 2009 (10,337,448). Since 2008 (7,650,409 pounds), Second Harvest has INCREASED DISTRIBUTION BY 149%. Second Harvest provided food for 14,670,490 MEALS in 2010. More than 170,700 PEOPLE receive emergency food each year through Second Harvest and the agencies it serves in north Florida. In 2010, Second Harvest benefited from more than 12,500
HOURS provided by over 2,600 VOLUNTEERS, translating the
cost of six full-time employees into more food for hungry people.
MESSAGE FROM THE EXECUTIVE DIRECTOR What a year 2010 was for Second Harvest North Florida! Thanks to the generous support of our many donors, we were able to feed almost twice as many hungry families and children. Even given that, a large gap still exists between the number of hungry people and the food available to meet their need. Hunger is a debilitating condition that renders the victim unable to handle even the most basic of tasks. Children cannot function in school, adults cannot excel in the workplace and the elderly cannot sustain their health when they are hungry. For many hungry families, Second Harvest North Florida’s food is the difference that allows them to go on with their life in ways many of us would take for granted. The recession has produced a new face of hunger – parents who have jobs and homes and who had been able to provide for their children but have seen their income capacity shrink along with the economy. In fact, they are the largest and fastestgrowing group of all those who suffer from hunger.
children in Palatka who were holding on dearly to loaves of bread we handed them. Because of the tremendous need in north Florida, we have undergone profound changes in our service structure to increase the amount of food that we can now deliver to member agencies. We have gone from 7.6 million pounds to almost 20 million pounds in two years, a nearly 150 percent increase. Still, we are only halfway to our goal of 40 million pounds per year. Our community has responded to help us move forward. A generous donation from JP Morgan Chase of two refrigerated trucks has meant that we can pick up more fresh food. Key food donors, Winn Dixie, Walmart, Publix, Target and Food Lion have all increased their contributions. The National Association of Letter Carriers food drive was a huge success, and for the first time ever, we gave away 1,000 Thanksgiving dinners by partnering with Black Diamond Performance Reporting and Food Lion. Yet, we need to do more. It’s easy to say, “I’m tired of being asked for handouts,” until you realize that someone important to you is on food assistance. It is likely that you know someone in your life today – your neighbor, your child’s teacher or the nurse at your doctor’s office – who does not have enough to feed his or her family. Second Harvest is not helping “those people”; we are helping everyone’s extended family.
We have gone from 7.6 million pounds to almost 20 million pounds in two years... Still, we are only halfway to our goal of 40 million pounds per year.
During our Food Caravan to 10 key cities in north Florida this past summer and fall, we learned firsthand how great the need is. A working mom in High Springs has two teenage daughters but can’t afford food. Senior citizens in Gainesville say they are forced to choose between necessary medicine and food. We met people who used to hold down professional jobs in Palm Coast and sweet little
Thomas Mantz Executive Director
SECOND HARVEST NORTH FLORIDA’S MISSION IS TO DISTRIBUTE FOOD AND GROCERY PRODUCTS TO HUNGRY PEOPLE AND EDUCATE THE PUBLIC ABOUT THE CAUSES AND POSSIBLE SOLUTIONS TO PROBLEMS OF DOMESTIC HUNGER.
SOURCES OF FOOD Feeding America: Nearly 5.5 million pounds of food came directly to Second Harvest from donor relationships coordinated through Feeding America, generating more than 4.2 million meals for people in need. Corporate Donors: Corporate retail donors, such as Walmart, WinnDixie, Food Lion, Publix, Sam’s Club, Target, Save Rite and Whole Foods, among others, donated 3,295,502 pounds of surplus food in north Florida – producing more than 2.5 million meals. TEFAP/USDA: Second Harvest North Florida distributes government food resources. Operating under the Temporary Emergency Food Assistance Program (TEFAP), the United States Department of Agriculture (USDA) buys food from American farmers and ships it to each state. In 2010, Second Harvest distributed 5,825,791 pounds of USDA food products – the equivalent of 4.48 million meals.
Since 1979, Second Harvest North Florida’s mission has been providing food resources to hungry people. Second Harvest works within a vast network of resources and partners – including food and financial donors, a dedicated staff, volunteers that help manage the work load and agencies that distribute meals to families and individuals in need.
Member Agencies: The success of food distribution is a tribute to the more than 400 member agencies that make up the Second Harvest North Florida network including 200 in Duval County. They range from ministries to senior centers to shelters.
CHILDREN’S PROGRAMS Kids Cafe: Provides nutritious after-school snacks to low-income children. 53 sites participated in the Kids Cafe program, serving 306,447 snacks to 22,626 children. BackPack: Backpacks are filled with child-friendly, nonperishable food that children take home. During the 2009-10 school year 22,644 backpacks were sent home with children.
Local Farmers: Second Harvest works closely with local organizations and area farmers to save fresh produce and vegetables that might otherwise be plowed under or destroyed. In 2010, 1.5 million pounds of fresh food was rescued, an increase of more than 600 percent from 2009. Community Food Drives: Second Harvest partnered with numerous organizations, churches, businesses, schools and individuals to coordinate 605 food drives in 2010. These food drives accounted for 739,018 pounds of donated nonperishable food items, equal to 568,475 meals. Satellite Operations: Second Harvest uses operational facilities in St. Augustine, Gainesville and Lake City, in addition to its Jacksonville Jessie Street location. Second Harvest took over the St. Augustine operation in September 2010 and operates in association with Bread of the Mighty Food Bank in Gainesville and Catholic Charities in Lake City.
Summer Meals: Provides hot meals to children during the summer months. During the summer of 2010, 36 sites served 115,118 hot meals to 83,129 children.
EMERGENCY FOOD RELIEF Mobile Pantries: From July to December 2010, Second Harvest delivered important food resources into low-income areas of north Florida in emergency response to critical need. During that six-month window, 748,139 pounds of food was distributed in 100 mobile pantries. Emergency Response: Second Harvest works with the Emergency Operations Center in Jacksonville in the event of a disaster by providing water, ice and food products to distribution sites.
SECOND HARVEST NORTH FLORIDA 2010 ANNUAL REPORT
2
YEAR IN REVIEW
The Blue Foundation for a Healthy Florida announced a $250,000 grant to Feeding America. Second Harvest North Florida was one of eight affiliated food banks across Florida benefiting from the grant, receiving $27,300 for the ongoing fight against hunger.
Second Harvest North Florida and Lutheran Social Services were beneficiaries of the 2010 Disney “Give-a-day, Get-a-day” initiative, which offered free passes to Disney World to Florida residents who engaged in helping others in their communities. More than
10,000 PEOPLE Campbell’s® Chunky™ soup and the NFL donated 13,000 cans of soup to Second Harvest North Florida as part of the third annual ’Click for Cans’ competition. Jaguars fans “clicked” the team to a 17-0 record during the regular season in the online contest – eventually falling to the Green Bay Packers in the finals of the playoffs.
A landmark study released by Second Harvest North Florida and Feeding America reports that more than 170,700 people receive emergency food each year through Second Harvest and the agencies it serves.
JANUARY
helped LSS and Second Harvest by volunteering or donating food or other important resources – totaling more than
110,000 POUNDS OF FOOD
The Ninth Annual Jacksonville Canstruction® competition was held March 1-15 at the Jacksonville Public Library. The event brings together professionals from the design, construction and engineering communities. Teams design and build one-of-a-kind structures from nonperishable food items, mainly canned goods, before members of the general public vote for their favorite structure. This year’s winner for “People’s Choice” award went to HDR and their structure, “Piping Up Against Hunger.”
MARCH
and 300 personal hygiene baskets for people in need.
FEBRUARY Winn-Dixie Stores, Inc. used Second Harvest North Florida as a backdrop to announce the roll-out of its food recovery program. During the announcement, the Jacksonville-based grocer and its vendor partner Acosta Sales and Marketing provided two donations totaling $25,000.
To celebrate Cinco de Mayo, Second Harvest North Florida invited friends and guests to visit the food bank and learn more about the work being done to fight hunger in north Florida.
JUNE
MAY On April 5, Second Harvest North Florida and Shands Jacksonville launched an expanded Nutrition for Mothers, Nourishment for Babies healthy food program at the Shands OB-GYN clinic. The pilot program that delivered 75 10-pound bags of healthy and
APRIL fresh food to the Shands OB/GYN clinic once per week was expanded to include daily deliveries. Funding for the program was provided by the Walmart State Foundation.
On April 2, 9-year-old Cab McIvor celebrated the Easter holiday by hosting a community food drive at his home – complete with a fun and festive afternoon designed for those who bring food donations to benefit Second Harvest North Florida. The youngster has held four such events previously – one on Easter weekend and one in the fall each of the last two years. McIvor has donated nearly
10,000 POUNDS from his five food drives.
For the third consecutive year, the Jacksonville community set a new standard for generosity in the National Association of Letter Carriers “Stamp Out Hunger” Food Drive. More than 350,000 pounds of much-needed nonperishable food resources were collected. Chick-fil-A at Roosevelt Square and Second Harvest North Florida teamed up for the fourth straight year to feed hungry children during the summer through the Nourishing Kids Summer Meals Program – generating more funds and meals than all three previous years. Individuals and businesses contributed $15,195 to the project, which generated 3,039 meals. Feeding America completed a fundraising review of Second Harvest North Florida and gave strong marks to its effort to improve community support – noting a 105 percent growth in overall giving from 2006 to 2009.
SECOND HARVEST NORTH FLORIDA 2010 ANNUAL REPORT
Second Harvest North Florida welcomed Food Network star Paula Deen to its warehouse on Thursday, June 17 – in addition to the arrival of more than 30,000 pounds of ham, courtesy of Smithfield Foods and its “Helping Hungry Homes” initiative.
4 The 20th Annual Jacksonville FOODFIGHT presented by EverBank was held on June 10 and proved to be the biggest and best party in the history of the event – attracting more than 1,200 participants, more patrons and more dollars than ever before to the annual fundraiser for Second Harvest North Florida. The event raised more than $95,000 for Second Harvest, generating more than 570,000 meals for people in need.
YEAR IN REVIEW Second Harvest North Florida is one of 23 food banks from the Feeding America network asked to participate in its Campaign Cabinet for a $500 million national campaign to end hunger.
JULY AUGUST In July, JPMorgan Chase donated two state-of-the-art refrigerated food delivery trucks to help supply the First Coast’s hungry with fruits, vegetables and other fresh foods. Chase also generously donated funds to operate the trucks for the first year. The vehicles were unveiled at the Police Athletic League (PAL)Franklin Street Center. Chase announced its donation in Jacksonville as part of a $5 million national grant to Feeding America and its nationwide network of food banks.
The Community Foundation in Jacksonville Safety Net Fund, initiated by the Jesse Ball duPont Fund, provided an additional $36,500 in funding to Second Harvest in July for emergency hunger relief. The 2010 grant increased the total provided by the Safety Net Fund over two years to $176,500. The funding provided for the distribution of nearly 5,000 Family Boxes of food into low-income neighborhoods in a five-county area, plus important resources to large feeding sites in Jacksonville.
From August-October, Second Harvest North Florida provided emergency food relief into communities throughout north Florida – visiting
10 CITIES and distributing more than 25,000 pounds of food to people in need.
3,000+ PEOPLE
Second Harvest North Florida teamed with Feeding America to observe the Second Annual Hunger Action Month in September – an opportunity to place a spotlight on the issue of domestic hunger while
SEPTEMBER creating opportunities for people on the First Coast to join others across the country in the ongoing battle against it.
benefited from the distribution.
On Aug. 26, Second Harvest North Florida held a reception at the Haskell Building in downtown Jacksonville to honor the many volunteers that provided important service and time to the mission and operation of the agency in 2010.
Second Harvest North Florida teamed with First Coast News Sept. 20-21 at the St. Johns Town Center to collect more than 27,000 pounds of food in the First Coast News Hero Central Food Drive presented by Publix.
The St. Augustine branch of Second Harvest North Florida opened, allowing for more efficient and increased food distribution in St. Johns, Flagler and Putnam counties.
The 2010 Jaguars Family Food Drive was a rousing success, bringing in more than 56,000 pounds of much-needed perishable food to Second Harvest North Florida and raising more than $6,300 from Jaguars fans at the game day event on Monday, Oct. 18.
The Lucy B. Gooding Charitable Foundation Trust awarded Second Harvest $60,000 in 2010, bringing the trust’s total donation to $410,000 over 11 years. The funding is used to support the Kids Cafe program.
OCTOBER
Through funding from Bank of America, Second Harvest North Florida launched a food stamp outreach program, designed to help low-income families gain access to benefits from the Florida Supplemental Nutrition Assistance Program (SNAP). A fulltime staff member was added to oversee the initiative.
Second Harvest was awarded the second half of its $200,000 Neighborhood Builders Award from the Bank of America Foundation as part of its Neighborhood Excellence Initiative. LSS was one of 14 nonprofits in Florida to receive a grant from the pool of $2.8 million set aside by the bank to address critical community issues.
The 26th Annual Empty Bowls Luncheon presented by Bank of America was held at the Prime Osborn Convention Center in downtown Jacksonville on Tuesday, Nov. 16. The luncheon has come to symbolize the beginning of Thanksgiving and the holiday season in Jacksonville while placing a spotlight on the issue of hunger. Area students and senior citizen groups create original, handcrafted ceramic bowls for each guest. This year’s luncheon attracted a record 1,300 attendees and raised more than $75,000 for Second Harvest North Florida.
NOVEMBER Second Harvest North Florida teamed with Food Lion and Black Diamond Performance Reporting to provide some Thanksgiving joy for 1,000 low-income families on Nov. 18 at EverBank Field.
SECOND HARVEST NORTH FLORIDA 2010 ANNUAL REPORT
In the spirit of the season of giving, the Jacksonville Jaguars organization, on behalf of its season ticket holders, donated $12,500 to Second Harvest North Florida, matched by a donation of $12,500 by team owners Wayne and Delores Barr Weaver, for a total cash contribution of $25,000 to provide holiday meals for less fortunate families and senior citizens.
6
Second Harvest North Florida
EXCEEDED TWO MILLION POUNDS OF FOOD distributed in the month of December – the first such month in agency history. The First Coast responded generously in the final two months of the year – with local groups, individuals, churches and businesses combining to hold
301 FOOD DRIVES which collected 129,363 pounds of food.
THROUGH THEIR EYES:
BLACK DIAMOND : VOLUNTEER Katie and Reed Colley’s business, Black Diamond Performance Reporting, is accustomed to success. They have taken that model and applied it to contributing to their community by helping Second Harvest North Florida. In each of the last four years, Black Diamond Performance Reporting has partnered with Second Harvest in November to raise food through a company-wide drive. During that time, Black Diamond employees have raised more than 25,000 pounds of food, including 325 turkeys and enough side items to feed over 2,025 families. Black Diamond makes it a competition by dividing the company into teams. Each team was given seed money to get started but were motivated to raise their own funds. One team even created a PayPal page so friends and family could help contribute. This past year, the winning team was to be given a catered lunch but instead decided to use the money to buy more turkeys for distribution. “Our employees were able to pass out the food to selected families as part of the fundraiser and loved being able to volunteer their time as well,” Katie said. “Second Harvest serves such a vital role in our society by feeding the needy,” Katie added. “Sharing a meal with someone is not just about the food you consume but about the people you interact with and the feeling of community it fosters. We love the work that Second Harvest does because it feeds people’s souls as well as their bellies.”
RICKY: MEMBER AGENCY Ricky Wallace, chief executive officer of the nonprofit PSI Family Services, cares for 270 children. Currently, PSI is the legal guardian of children who are in foster care with relatives, licensed foster care homes or with their biological parents. This subcontractor to Family Support Services of North Florida works with families to ensure that children in foster care can safely return to their families. PSI acts as the legal guardian to help children receive all necessary services. “Before I ran a nonprofit, I was a management consultant and worked with various businesses around the country,” Wallace explained. “I worked with businesses experiencing financial difficulties and tried to find solutions for them. Now I’ve taken that experience and use it to help families.” “Second Harvest has allowed us to meet a basic problem of many of our families – the fact that they need food,” he added. “We have recently been able to expand our reach into the community with the greatest unmet needs, zip code 32209, by providing a food distribution for parents at Eugene Butler Middle School and S.P. Livingston Elementary School.” Wallace explains that the food from Second Harvest is a means to connect families with other community services such as Medicaid, food stamps, housing and jobs. “We wouldn’t be able to give out any food without Second Harvest,” he said. “It is just not financially possible without them.”
CAB : DONOR Nine-year-old Cab McIvor celebrated the Easter holiday in 2010 by hosting a community food drive at his home – complete with a fun and festive afternoon designed for those who brought food donations to benefit Second Harvest North Florida. In addition to the bounce houses, egg hunts and an appearance by the Easter Bunny, the event focused on the fact that hunger is a critical issue in the Jacksonville community. For McIvor, food drives are nothing new. The youngster has held four such events previously donating nearly 10,000 pounds. “Two years ago I saw on the news that Second Harvest’s food pantry shelves were running low,” said Cab. “I thought it was kind of sad to see kids who might be starving.” A former recipient of food from local food relief organizations, Tammy McIvor, Cab’s mother, said she has tried to instill in her children the importance of helping others and giving back. “We started this concept two years ago,” said Tammy McIvor. “Trying to raise enough food is something that is constantly on his mind. His passion for hunger has really taken off.”
DEBBIE : FOOD RECIPIENT Life seemed to be perfectly in order for Debbie and her husband in fall 2007. Both had good jobs. They had purchased a home and owned two vehicles. The couple’s six children were never forced to go without. That picture of success quickly changed in 2008, however, when the nation’s economic recession began. Debbie’s government job went away with no warning. Suddenly, the family was down to one income – turning its manageable financial situation into an immediate crisis. Debbie, who is a youth advocate, has worked numerous part-time jobs since, trying her best to make ends meet. The reality is that times are difficult, and she is forced to use the food pantry at Christ Church on St. Augustine Road, one of Second Harvest North Florida’s member agencies. “Trying to feed six kids is difficult,” Debbie said. “The older they get, the more they eat, especially the boys. I garden and fish, but that only helps so much. Things were getting pretty rough. It was getting to the point where I couldn’t feed my kids.” Making the decision to visit the pantry was hard for Debbie. Growing vegetables helps, as does purchasing large quantities of rice and other such staples. Getting meat products from Christ Church helps her pull together complete meals in the kitchen. We were at the point where we needed some help,” she added. “We asked family, but you shouldn’t borrow if you can’t pay back.” “Having something like [the pantry] makes a big difference,” Debbie said. “I don’t know what we would do without it.” SECOND HARVEST NORTH FLORIDA 2010 ANNUAL REPORT
8
HOW WE SERVE PEOPLE IN NEED
1. FOOD ARRIVES FROM DONATIONS Local grocery store partners, regional food wholesalers, local food drives, individuals, farmers & farmers markets
FROM GOVERNMENT RESOURCES TEFAP (from USDA)
FEEDING AMERICA NETWORK CHOICE system, national donor relationships
AS PURCHASED RESOURCES
2. FOOD IS SORTED/STORED IN OUR WAREHOUSE FACILITY
3. FOOD IS DISTRIBUTED
33,000-square-foot facility
PERISHABLE FOODS
TO 400+ MEMBER AGENCIES Ministries, church pantries, medical clinics, senior citizen centers, after-school programs, summer programs, shelters & feeding sites
Stored in on-site industrial freezers or refrigeration units
THROUGH MOBILE PANTRIES THROUGH SPECIAL PROGRAMS
Sorted and shelved for distribution
Kids Cafe, Summer Lunch feeding sites, BackPack Program, healthy food distribution programs
27 employees direct operations
NON-PERISHABLE FOODS SECOND HARVEST STAFF VOLUNTEERS 2,600+ volunteers worked in 2010 totaling 12,500+ hours donated
FY-2010 REVENUE SOURCES REVENUE SOURCE Private Contributions
AMOUNT 1,539,717.82 $1,255,054.00
$
Government Grants & Contracts*
% 20.28% 16.53%
OUR SERVICE AREA NASSAU HAMILTON
TEFAP Commodities Value Fees for Service Other Income
TOTAL
$
4,273,253.00 $515,828.82 $8,826.32
$
7,592,679.96
56.28% 6.79% 0.12%
MADISON DUVAL SUWANNEE
BAKER COLUMBIA UNION
LAFAYETTE
ST. JOHNS
%
100.00
GILCHRIST DIXIE
ALACHUA
PUTNAM FLAGLER
FY-2010 EXPENSES
LEVY
PROGRAM EXPENSE Food Bank Operations*
AMOUNT 1,592,544.52 $4,945,571.47 $661,294.00 $616,062.18 $82,060.78
% 20.17% 62.62% 8.37% 7.80% 1.04%
7,897,532.95
100.00%
$
TEFAP Distribution Program Resource Development Children Feeding Programs Other Privately Funded Programs
TOTAL
CLAY
BRADFORD
$
*The valuation of federal commodities (TEFAP) are included in this report but were not required to be included in previous reports.
ON THE HORIZON We remain committed to the work of meeting the growing needs of our community In January 2010, if you had asked any of us here at Second Harvest North Florida if we could distribute more than 19 million pounds last year, we’d have said, um, sure… well maybe… uh, OK, probably not. Yet, we did. We are so gratified by the community’s support of our work that has enabled us to achieve such unbelievable growth. As we head into 2011, we have to temper our enthusiasm about 2010 with the reality that we are only meeting 50 percent of the total need in north Florida. As quickly as possible, we will need to double our efforts to meet the needs of our clients – staggering to comprehend, and yet, our experience in the last two years tells us that, with your help, we can reach this goal. We will need more volunteers and food and financial donors; in short, more of everything. We have joined with Feeding America, the nation’s food network within which Second Harvest North Florida and more than 200 other food banks are a part, to end hunger by 2015. What does it mean to “end hunger”? Is that even possible? Our goal is to strengthen the network of services available in north Florida so that hunger insecurity ceases to exist. There will always be people needing our help; we want to have food available to them when and where they need it.
or make a financial gift (for every dollar raised we can provide food for seven meals). Make it your mantra that no one need go hungry, today, tomorrow or any day.
Hunger, it’s amazing to say, is a solvable problem. In 2011, we want to take another great leap forward to 23 million pounds of food distributed – 17.7 million meals to those that would otherwise be hungry. Come and join us in this great work – volunteer at the food bank, host a food drive,
To learn more about Second Harvest North Florida and to find out more information about donating funds, food, services or time, visit us online at WeNourishHope.org.
BOARD OF DIRECTORS
STRATEGIC DEVELOPMENT COUNCIL
Kem Siddons, Chair Julie Buckingham, Vice Chair Ted Carter, Treasurer Jack Parker, Secretary Mary Coleman Marie Friedsam Lawrence Huser
The Rev. Robert Kinley Jeanne Maszy The Rev. William Reister Sina Rezaei Mark Stevens Dwane Tyson
Jack Parker, Chair Gabe Bove Ric Clarson Father Tony Ferguson Geneva Henderson Joe Howell Don Hune
Dick Hurst Will Montoya Greg Phipps Cindy Sadler Robey Stewart Mark Teixeira Chuck Wyckoff
SENIOR STAFF R. Wayne Rieley, President/CEO Jerome Crawford, Vice President for Operations Karen Rieley, Vice President for Advancement
Thomas Mantz, Executive Director, Second Harvest North Florida Richard Mochowski, Controller Eileen Nelson, Human Resources
*Second Harvest North Florida is a program of Lutheran Social Services of Northeast Florida (LSS)
SECOND HARVEST NORTH FLORIDA 2010 ANNUAL REPORT
Second Harvest North Florida
NONPROFIT ORG
4615 Philips Highway Jacksonville, FL 32207
Permit #1610 Jacksonville, FL
U.S. Postage
PAID
Warehouse:
1502 Jessie Street Jacksonville, Florida 32206
For more information or to volunteer, donate food or host a food drive, call 904.353.3663 (FOOD) or visit WeNourishHope.org Publisher: Editors:
In conjunction with:
Karen Rieley, Vice President for Advancement Tom Strother, Director of Communications Amy Rankin, Cause to Communicate Layout: Janelle Jordan, Cause to Communicate Photography: Chris Viola Visuals, Feeding America, Dan Van Slyke, LSS sta
Florida Department of Education
The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual's income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA's TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination, write USDA, Director, OďŹƒce of Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call (800) 795-3272 or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.