Lubbock Business Network | June 2018

LUBBOCK BUSINESS NETWORK

Vol. 27 No. 6 June 2018

Active Shooter Training: Survival Tips & Tactics, pg. 7 How to Turn Angry Customers into Happy Customers, pg. 10

...and much more!

®

Thank you

5-STAR INVESTORS!

2 | Working for Business, Believing in Lubbock

2018 Board of Directors EXECUTIVE COMMITTEE

Chairman

Cory Powell, TTU Mentor Tech - Division of Diversity,

Equity & Inclusion Chairman-elect

Abel Castro, FirstBank & Trust Co. Immediate Past Chairwoman

Diannah Tatum, Sanford & Tatum Insurance Agency Treasurer

Gabe Vitela, One Guy from Italy - 50th Street Secretary

Eddie McBride, Lubbock Chamber of Commerce Vice Chairman - Business Advocacy

Dave Marcinkowski, Madera Companies Vice Chairwoman - Chamber Services and Member Engagement

Kathy Oaks, American Cancer Society Vice Chairman - Communications and Public Relations

Chris Lonngren, Schlotzsky’s Vice Chairwoman - Community Development

Shannon Spencer, Girl Scouts of Texas Oklahoma Plains, Inc. Vice Chairwoman - Programs, Services and Events

Sharon Hyde Bass, Volunteer Center of Lubbock

BOARD OF DIRECTORS

Jeremy Barbee, Roy Neal Insurance Agency Inc. Byrnie Bass, R. Byrn Bass, Jr., Attorney at Law Steve Beck, Covenant Health Beth Bridges, South Plains Mall Office Kevin Bryan, Digital Base Productions Keith Bryant, Lubbock-Cooper Independent School District Fernando Bustos, Bustos Law Firm, PC Rey Carrasco, Kimley-Horn and Associates Chris Chambers, Chambers Engineering Renee Gonzales Davis Casey Doyle, Casey Carpet One Jeff Horn, Benchmark Business Solutions Chris James, United Supermarkets Dana Johnston, FirstCare Health Plans Brent King, UMC Health System Mike Lambert, Feed & Thangs Farm Store Dana Madison, Calvert Home Health Care Becky Palmer, Atmos Energy Tony Pena, FirstCapital Bank L. Timothy Perrin, Lubbock Christian University Cathy Pope, Retired Vanessa Reasoner, Grace Health System Dr. Berhl Robertson, Lubbock Independent School District Pam Sharpe, The Price Group Marcie Truby, Director’s Choice Ian van Reenen, Young Professionals of Lubbock

Chamber Staff President/CEO Eddie McBride, IOM Executive Vice President Norma Ritz Johnson, CCE, IOM CFO/COO Sheri Nugent, IOM Vice President - Programs, Services & Events Christye Weld Director of Communications & Public Relations Haily Wells, IOM Director of Leadership Programs Amy Marquez, IOM Member Relations Director Cathy Potter Director of Government Relations Kyle Jacobson Business Development Coordinator Brenda Richardson Event Specialist Allison Cottrell Accounting Specialist Shelby Deluna Administrative Assistant/Office Coordinator Patsy Moffett Customer Service Representative Taylor Frick

Communications Intern Carson Glenewinkel

Working for Business, Believing in Lubbock | 3

ROI

WHAT YOUR CHAMBER HAS DONE FOR YOU!

• Chamber provided letter to the City of Lubbock reiterating support of the effort to enter into the Electric Reliability Council of Texas (ERCOT) and expressing support for studying the transition to a competitive market • The Chamber gathered feedback from members regarding the effect of the Tax Cuts and Jobs Act on their business in order to provide feedback to elected officials • Hosted a Candidate Forum and Run-off Forum with candidates in the Lubbock County Judge GOP Primary race • Hosted a news conference with commodity organizations to express support of local agriculture advocacy efforts for the recently released draft of the 2018 Farm Bill by the House Ag Committee • Produced LISD School Board Candidate videos for contested races • Launched a GOTV effort urging members to “Vote FOR the Responsible Way Forward” in support of Proposition A authorizing abandonment of the Municipal Coliseum and Auditorium • Chamber staff and leadership traveled to Washington D.C. to meet with elected officials to discuss Health Care, the Farm Bill, Transportation and Research Funding for Texas Tech University

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June

1 Transportation Committee – 10:30 a.m. – LCOC Business at it’s Best Committee – 12 p.m. – LCOC

6 June Ambassador Orientation – 4 p.m. – LCOC 7 Business After Hours sponsored by Johnson Controls; hosted by McDougal Capital – 5:30 p.m.

Lubbock National Bank, 6909 Marsha Sharp Fwy. 8 Government Relations Committee 10:30 a.m. – LCOC

13 Ribbon Cutting: TTU Innovation Hub Accelerator Program – 3:15 p.m. – 3911 4th St. Leadership Lubbock Committee – 3:30 p.m. – LCOC Ribbon Cutting: Homewood Suites Renovation Reveal – 4:30 p.m. – 5320 W Loop 289 14 Golf Classic Committee – 4 p.m. – LCOC YP Off-the-Clock Summer Bash – 5:30 p.m.

The Garden, 1801 Buddy Holly Ave. 15 Active Shooter Training: Survival Tips & Tactics 8 a.m. – MCM Elegante, 801 Ave. Q 20 Leadership Lubbock Arts Day – ALL DAY Ambassador Monthly Luncheon sponsored

by Mosiac - 12 p.m. – MCM Elegante, 801 Ave. Q 21 Executive Committee – 12 p.m. – LCOC I’m a Member! Now What? – 4 p.m. – Holiday Inn Express, 6506 I-27 South Business After Hours sponsored by Taj Hospitality 5:30 p.m. – La Quinta Inn & Suites, 6504 I-27 South 25 Hub City BBQ Committee – 4 p.m. – LCOC 26 Ribbon Cutting: Calvert Personal Care Services 10 a.m. – 8004 Indiana Ave. STE B-15 28 Board Meeting – 10 a.m. – Lubbock-Cooper ISD Young Professionals Steering Committee 4 p.m. – LCOC Ribbon Cutting: NextHome CORE Realty 4 p.m. – 8713 Milwaukee, Suite 100 For a complete list of Chamber and member events, visit our calendar online at lubbockchamber.com/events.

Quick Headlines!

Young Entrepreneurs Graduate as CEOs.......................... 6 Active Shooter Training: Survival Tips & Tactics .............. 7 Chamber Travels to Washington DC................................. 8 Get to know Lubbock Mayor Dan Pope...............................9 How to Turn Angry Customers into Happy Customers.... 10 Meet the June Business of the Month ............................ 12 Congrats to the April Ambassador of the Month............. 14

Share Your News!

To submit an article about your business or to purchase Lubbock Business Network sponsorships, contact the Chamber at (806) 761-7000.

Click here to visit our website, log into the members only portal, submit events/job openings and much more!

SMARTER BUILDINGS IN DOWNTOWN LUBBOCK BUSINESS AFTER HOURS 5:30-7:00

Thursday, June 7th Lubbock National Bank Building – 1001 Main ST. Sponsored by: McDougal Capital and Johnson Controls, Inc.

Working for Business, Believing in Lubbock | 5

Young Entrepreneurs Sixteen local middle and high school students from the Lubbock Chamber Young Entrepreneurs Academy (YEA!) graduated from the program on Tues., May 22.

After months of hard work, Amy Marquez, Director of Leadership Programs at the Lubbock Chamber awarded the class their diplomas.

“This is a unique program, where kids can actually launch real businesses or social movements,” said Marquez. “I wish we had a program similar to this when I was their age.”

YEA! is a groundbreaking 30-week program that guides students in grades 6-12 through the process of starting a real business, including business plan development, pitching an investor panel, obtaining funding, launching the venture, managing media campaigns, e-commerce and web development, sales events, and trade shows. Students, ages 11 to 18, are taught to recognize the power of their ideas and to develop the skills necessary to turn those ideas into meaningful companies. The following students graduated from Lubbock Chamber YEA!: • • • • • • • • • •

Aaron Ramos, 8th grade | Hutchinson Middle School Amrita Ramesh, 6th grade | Hutchinson Middle School Brooke Payne, 5th grade | Laura Bush Middle School Duncan Moore, 8th grade | Evans Middle School Evan Emery, 9th grade | Idalou High School Jairon Foster, 9th grade | Estacado High School Kevin Bash, 8th grade | Southcrest Christian School Lauren Lambert, 7th grade | Hutchinson Middle School Leyla Aguilar, 6th grade | Hutchinson Middle School Logan Sanders, 8th grade | Idalou Middle School

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GRADUATE AS CEOS • • • • • •

Peyton McCloud, 6th grade | Heritage Middle School Spencer Noall, 8th grade | Frenship Middle School Sydney Locke, 8th grade | All Saints Episcopal School Taylor Anderson, 10th grade | Coronado High School Vanessa Miller, 10th grade | Abernathy High School William Watson, 11th grade | Estacado High School

If interested in learning more about the YEA! program contact Amy Marquez at (806) 761-7002 or amy.marquez@lubbockbiz.org.

Applications are now open for the 2018-2019 class. Early applications are given priority consideration and class size is limited. To apply visit www. lubbockchamber.com/yea.

Congratulations!

g n i n i a r T r e t o o h Active S SURVIVAL TIPS & TACTICS The Lubbock Chamber of Commerce will partner with the Lubbock Police Department to bring Active Shooter Training: Survival Tips and Tactics to the Lubbock business community on Fri., June 15 at the MCM Eleganté from 8 – 11 a.m. The training is part of the Lubbock Chamber’s mission to strengthen the Lubbock business community by addressing critical topics in the workplace by educating employers and employees on various subjects offering tools and tactics to navigate and thrive in the ever-changing workforce.

The Citizen's Response to an Active Shooter (CRAS) training program created by Corporal Chris Paine, has received national and international recognition. The program is designed to equip the unarmed citizen with a plan of immediate action when facing a mass shooting event to increase the odds of citizen safety. Active Shooter Training: Survival Tips and Tactics will provide security camera footage and recreation of actual incidents to help attendees better understand the crime and what the shooter’s goals are in order to react appropriately.

“The goal of our training is to save as many lives as possible by empowering our citizens with a plan of immediate action in the face of great danger and fear,” said Cpl. Paine. “I hope that by the end of the training our community will have a restored confidence in their safety as citizens.”

Cpl. Paine is a 13-year veteran of the Lubbock Police Department, serving 10 of those years on the Lubbock Police SWAT team, and is currently a Hostage Rescue Team Leader. Cpl. Paine is assigned to the Lubbock Police Special Operations Unit and has

received a Special Deputation by the United States Marshal Service in which he works full time as a Task Force Officer to the Northern District of Texas Fugitive Task Force. Cpl. Paine has trained over 45,000 citizens with this program and has received international media attention regarding what law enforcement officials in the United States are doing to keep their citizens safe among the ever-growing number of mass shooting incidents.

“It is sad to see our nation in such a fearful state,” said Chamber President and CEO Eddie McBride.

“Parents drop their kids off at school wondering if they will see them again at the end of the day. Banks, stores, concerts, airports, and events leave citizens wondering if they will become the next victim of an attack. We hope that this emotional training will expose our business community to viable options for safety during an active attack, and equip the attendees with specifics in planning so that they might utilize the environment around them as a tool to their own survival.”

To attend Active Shooter Training: Survival Tips and Tactics contact the Lubbock Chamber at (806) 761-7000 or visit LubbockChamber.com to register.

The training is $35 for Chamber members and $50 for non-members. Breakfast and check-in will be from 8-8:30 a.m. This fee covers the Chamber’s costs for hosting the event; the Lubbock Police Department does not charge for conducting the training.

Working for Business, Believing in Lubbock | 7

CHAMBER TRAVELS TO WASHINGTON D.C.

Met with Elected Officials

Chamber staff and leadership traveled to Washington D.C., in early May and met with Senator John Cornyn and Senator Ted Cruz as well as Congressman Jodey Arrington, House Ag Committee staff and the office of Rep. Mac Thornberry. The Chamber also met with the U.S. Chamber of Commerce and Jack Schenendorf who represents the Ports to Plains Alliance. FirstCare Health

Plans CEO Darnell Dent also facilitated and joined the Chamber group for a meeting with AHIP to discuss pending developments such as the Final Rule on Association Health Plans. Major topics of discussion while in D.C. were Health Care, Farm Bill, Transportation and Research Funding for Texas Tech University.

learn more about the Chamber’s advocacy efforts

LubbockBusinessVotes.com 8 | Working for Business, Believing in Lubbock

e p o P n Da

LUBBOCK MAYOR & LEADERSHIP LUBBOCK ALUM

Mayor Dan Pope is a ‘95/’96 graduate of the Leadership Lubbock program. Mayor Pope received his B.B.A in Finance from Texas Tech University in 1985 and is a member of the Rawls College of Business Advisory Council. He is an active member of First Methodist Church, serving on numerous committees. Mayor Pope is married to Denise Pope and they have two children: Manning and Anne Claire.

Mayor Pope is also an eighth-generation Texan, and an Eagle Scout.

Mayor Pope believes that Leadership Lubbock helped him prepare for his leadership position as Mayor because the program introduced him to many parts of Lubbock that he was not aware of.

In 1994, Mayor Pope moved back to Lubbock and founded Benchmark Business Solutions. Through Leadership Lubbock, he was exposed to agriculture, medicine, higher education, and to the city and county governments. Benchmark Business Solutions was less than two years old when Mayor Pope went through the program and had about five employees.

“There weren’t many of us back then so I did a little of everything,” stated Mayor Pope.

He grew his business enterprise into the most successful Xerox Agent-Dealer in the country – creating over 70 jobs in Lubbock and continued to send employees through the Leadership Lubbock program.

Mayor Pope currently serves as Chief Development Officer of Covenant Health System and encourages people he works with to apply for the Leadership Lubbock program.

Mayor Pope also believes that the friendships he made were just as important as the educational part of the program, because some of his classmates are his closest business associates today.

“For example, Steve Massengale and I went through Leadership Lubbock together and we have done a lot of things together since then. Together we have served on the Chamber Board, School District Board, ran small businesses at the same time and now we serve on City Council together,” Mayor Pope said.

He has been an active member of the Lubbock community for more than 20 years and has spent much of his time serving in leadership positions throughout the community. Mayor Pope’s volun-

teering includes the Lubbock Chamber of Commerce Board of Directors, United Way Board and Campaigns, First United Methodist Church Finance and SPRC committees, and the Covenant Health System Board of Trustees. Mayor Pope was a member of the Lubbock ISD Board of Trustees for nine years and he served as Board president.

When it comes to leadership qualities Mayor Pope believes that intelligence, energy and integrity are all important.

“I believe you’ve got to be smart enough to do the job, have the energy to get out of bed in the morning and go at it hard all day long, and finally I have got to be able to trust you and the people you work with,” said Mayor Pope. “I look for people who have a work ethic and understand what it is like to accomplish something.”

Mayor Pope believes that Lubbock’s agrarian background is one of the great things about the community.

“I didn’t grow up on a ranch, but my mom was a rancher’s daughter and my dad’s family had farmer roots,” Mayor Pope said. “We spent weekends and holidays on the ranch. It’s important to me and I understand that it’s important in Lubbock. That’s why Lubbock is a great place for an employer to invest in, we have a great labor force.”

To people wanting to apply to the Leadership Lubbock class of 2019, Mayor Pope advises to pay attention to the application and to be as clear as possible in your responses.

“I think it’s a very valuable investment of their time and energy. It’s generally very competitive to get into the class,” said Mayor Pope.

To learn more about Leadership Lubbock or the Chamber of Commerce, visit LubbockChamber.com or to learn more about Mayor Pope visit the City of Lubbock website.

Working for Business, Believing in Lubbock | 9

Into Happy Customers

HOW TO TURN ANGRY CUSTOMERS

Every business owner worth their salt knows the value of a happy customer. The saying “the customer is always right” is often misunderstood – it doesn’t mean that customers can get away with saying and doing anything. What it means is that if your customers tell you you’re doing something wrong, you are doing something wrong. Their complaints aren’t made because they are bored – they see things that you are missing. Most business owners go out of their way to make customers as happy as possible, because happy customers are repeat customers.

But as every entrepreneur knows, even the best customer service can slip up at some point. Whether it’s your fault or not is irrelevant – the customer is angry at you, and you need to come up with a solution. How you handle these stumbles will frequently determine how well you perform in relation to your competitors. Some companies treat these customers as though they are a distraction – this is a sure-fire way to lose their business. Others apologize but don’t take any meaningful steps to make things right – this will result in customers feeling as though their concerns are not being taken seriously.

If you find yourself on the receiving end of poor customer reviews and sluggish business, it might be time to re-evaluate the way you treat your customers when they receive less-than-stellar service. The following tips are frequently employed by successful business owners who understand how to turn unpleasant moments into memorable ones for their customers.

1) Adapt to your customers Every person reacts differently to an unexpected setback. Some customers get angry and demand immediate action, while others are more passive and don’t express their disapproval as vocally. Being able to read your customers’ body language is as important as listening to the verbiage they employ; a customer may tell you that everything is fine, when their tone of voice and facial expression conveys clear dissatisfaction. Other times, the customer just wants to be heard and validated. Listening to them talk without interjecting may prove to be cathartic, calming them down and putting them in a more rational state of mind.

Knowing how to read and respond to the different kinds of customers you have will go a long way towards finding what makes them happy.

10 | Working for Business, Believing in Lubbock

2) Show empathy We get it: having to listen to somebody complain isn’t something you want to do. But for nearly all dissatisfied customers who complain, they want somebody who understands their perspective and cares about what they feel. Listen to them, and use phrases that reflect that you understand how they feel. A great way to do that is to relate to their grievance with one you once experienced. Creating that human connection will prove to your customer that you see them as more than just an angry face. Those emotional connections will prove to be powerful an enduring, and it will go a very long ways towards securing them as repeat customers.

3) Accept responsibility and make things right It’s not uncommon for business owners to try and justify why something went wrong – this is especially true if the error stems from something they did. If a customer doesn’t get what they ordered, don’t blame the employee who made it – apologize and accept responsibility. If a customer notes that they are overcharged for something, don’t blame the system or the person on the register- apologize and find a way to make things right. If your first instinct is to blame somebody else for what went wrong, that will leave a negative impression on you and your business as a whole.

The other part of this is that you need to find a way to make the customer happy. Whether you re-make their food item, give them a refund, offer them store credit, or even more, just remember that the cost of losing their business is likely going to be worse than the cost of making them happy. Don’t look at making things right as an expense – look at it as an investment. If you address their concerns in a way that makes them happy, you’ll recoup the cost again and again.

Sponsored by

MEET CHAMBER BOARD MEMBER

Pam Sharpe

steering committee for the high school version “New Century Leadership”. I loved working with the members of the steering committee and The Price Group. We Chamber staff and of course the students. are a full service advertising and market- What is your favorite event/program/effort ing firm that has been of the Chamber? As a small business owner I in business since have been in awe of the health insurance ini1972. I just celebrat- tiative that the Chamber has developed and ed my 28th anniver- kept going for so many years. We couldn’t have sary with the compa- made it without the plan! ny. For over 38 years I have been a media What are some of your other community director. This entails leadership roles? For most of my adult workworking closely with ing life I have been involved with two organiclients and the creative staff to plan and buy zations that have women and children as their the media executions that fit the strategic plan mission. This is Venture Clubs of the America’s of the client. My nickname is “The Velvet Ham- and Soroptimist International of the America’s. mer”!

I was fortunate to have served as InternationFive years ago Mike Meister and I bought out al President of Venture Clubs of the America’s Phil Price when he was ready to retire. At that and traveled around the world visiting and seetime I added the title of Chief Operating Officer ing firsthand community outreach in all areas and handle all of the day to day issues and work of socio-economic society. I formed friendships flow! There is never a dull moment at TPG. that have lasted for over 30 years. These organizations have been one the greatest blessings How did you get involved with the Chamber of my life. and what keeps you involved? My involvement with the Chamber began in 1996 when I partici- Finish this sentence: Never again will I… pated and graduated from the Leadership Lub- strap on a pair of skis and go wildly down an bock program. I loved the whole process and icy mountain. I met a nice tree in Ruidoso that became a member of the steering committee probably has my face imprint on it! the next year. From 2012 to 2014 I was on the Where do you work and what does your job entail? I work at

Working for Business, Believing in Lubbock | 11

JUNE BUSINESS OF THE MONTH

Ramar ns o i t a c i n u m Com

Congratulations to Ramar Communications on being named June’s Business of the Month.

Ramar joined the Chamber in 1986 in order to tap into a strong network of local businesses and meet other civic-minded people.

“Ramar is a local, family-owned company. Ramar is a combination of my parents’ names, Ray and Mary,” said Brad Moran, General Manager.

“Connecting with people is what we do, on TV, radio and digitally. The Chamber has connected us to many local businesses and issues affecting our industries. Building relationships are critical to both our roles, delivering news and helping businesses market to consumers,” said Moran.

Ramar Communications partners with the Chamber in a magnitude of ways. When asked what their favorite part of being a Chamber member is Moran said that it is the trusted relationships built over the years.

Monday, July 23 The Rawls Course at Texas Tech 12 | Working for Business, Believing in Lubbock

“In our company, we have multiple Leadership Lubbock graduates, people who have volunteered at Chamber events, and some who have served on Chamber boards. We’ve partnered to host political forums, promote Chamber events and much more. This doesn’t happen overnight.

It’s working with friends and colleagues over the years to better Lubbock,” said Moran.

The reason Moran said he and Ramar Communications stay involved with the Chamber is that Lubbock continues to grow and the Chamber helps keep them on top of the latest business happenings on a local, state and federal level.

“Like many other Chamber members, our staff works hard to prosper in an ever-evolving industry. Through the years we’ve been able to increase the hours of local news we produce each day, as well as the number of products we deliver to our audience. We’re fortunate to live and work in Lubbock,” Moran said.

We appreciate all that Ramar Communications does for the Chamber and Lubbock community.

To learn more about Ramar Communications and all of its brands click here.

Thank You

ABF Commercial Roofing & Foam, Inc. Acme Electric Co. Ag Products, Inc. Alliance Insurance Agency American Equipment & Trailer, Inc. Amy Tapp Realty - Lori Daniel Andrus Construction, Inc. AquaSmart Enterprises, LLC Aspen Village Assist, Inc. Atmos Energy Barricades Unlimited Basic Foundation Repair Battery Joe - 19th & Quaker Bigham Automotive & RV Service Center Billiard’s Plus Billy Sims Trailer Town Blue Sky Texas - 98th St. Bridge Farms, Inc. Brown-McKee, Inc. Brown’s Implement, Inc. Built for Dreams, Inc. Butler-Carson-Tate Insurance Agency C & M Ranch Calvillo Funeral Home Capital Certified Development Corporation Caprock Behavioral Solutions CEV Multimedia Charles Perry, PC Chick-fil-A at 82nd & University Chick-fil-A at Raider Park Childers Brothers, Inc. Citibus Collectech Diversified, Inc. Comfort Keepers Comfort Masters Plumbing, Heating, & Air Cotton Center Farmers Co-op Gin Crenshaw, Dupree & Milam, LLP Crusty’s Wood Fired Pizza Danny Klein Construction Dansby Insurance & Associates, LLC Deerwood Construction, Inc. Designs In Thread Diamond J Roofing Diamontrigue of Lubbock Digital Base Productions Director’s Choice Domino’s - TTU Dorothy J. Price Insurance Dr. John E. Streit Dr. Michael Graves Dunkin’ Donuts Baskin Robbins - University Family Power Sports Fanning, Fanning & Associates, Inc. Farmers Cooperative Compress FastSigns Ferguson Enterprises First Christian Church Ford Gin Services, Inc. Frenship Independent School District

PARTNERS FOR RENEWING YOUR CHAMBER INVESTMENT

Games Plus/AC Entertainment Red Apple Resources Glasheen, Valles & Inderman, LLP Group Health & Employer Insurance Services Guardian Home Care Services Gunn Insurance Agency H & H Trailer Sales, Inc. Hartman Roofing Henthorn Commercial Construction High Plains Winegrowers Association Hillcrest Manor Senior Community Holiday LiteSource, Inc. Holland Gardens, Inc. Howell & Windham Advertising Hub Performing Arts School IDeACOM of Lubbock Independent Insurance Agents of Plainview J & B Industrial Services J. E. Murfee & Son Joe & Mitzie Smith Farming Joshua Park Grocery Joyland Amusement Park Kindred at Home Hospice KK Glass, Inc. KS Supplies, Inc. Kurbside Sweets Kuykendall & Schneider, Inc. L & W Sunflower Lakeridge Estates / Stratford Pointe Lawrence, Littlefield, Jacob & Ferris, LLP Legal Aid Society of Lubbock, Inc. Louise Hopkins Underwood Center for the Arts Liberty Mutual LIFE/RUN Center for Independent Living Lone Star Bearing, Inc. Lubbock Artificial Limb and Brace, LTD Lubbock Labs, Inc. Lubbock Meals On Wheels, Inc. Lubbock Plastic Surgery Institute Lubbock Scottish Rite Event Center Lubbock Telco Federal Credit Union Lummus Corporation Lyle & La Tresa Miller Farms - Floydada M & M Service Center MasterServ West Texas Matador Motors, LLC MCM Elegante Hotel & Suites Medlock Southwest Management Corp.

Metropolitan Apartments Moss Capital Management, Inc. MSC Associates Myatt, Blume, and Fidaleo, Ltd., LLP Nash & Associates Landscape, Inc New Mexico Texas Coaches, LLC OccMed Associates, LP - 45th Street ONEOK, Inc. Painting with a Twist Pat Garrett, Realtors Pegasus Enterprises, LLP Pennington, Bass & Associates

Persallen, Inc. Physical Therapy Today - S. Loop Pick-Up Pals, Inc. Potbelly Sandwich Shop Power House Quality Flooring Project Management Institute West TX Chapter Quality Pest Control R & B Bearings & Hydraulics, Inc. Radio Lab Brandsource Ram Manufacturing Co. Ramsey Farms Republic National Distributing Company Riddle, Ayres & Diaz, LLC Robbie Enterprises, Inc. Robert Madden Industries, Ltd. Roten Homes, Inc. Rusty’s Weigh Scales and Service, Inc. Sam’s Club School of Rock Sherick Memorial Home South Plains Association of Governments South Plains Lamesa Railroad Southern Glazer’s Wine & Spirits StarCare Specialty Health System Sterling Building Materials Steve Sypert Insurance Agency, Inc. Stuart Blalock Visual Company Taj Hospitality Teinert Metals, Inc. Tejas Motors Texas American Insurers, Inc. Texas College of Cosmetology Texas Farm Bureau Insurance Texas Homeland Security & Sound Texas Plains Federal Credit Union Texas Truck & Equipment Sales & Salvage, Inc. The Courtyard at King’s Dominion The Price Group The UPS Store #5190 Thriftway Supermarket Thrivent Financial Twisted Root Burger Co. UniFirst Verett Farms, Inc. Voice of Hope: Rape Crisis Center Volunteer Services Council/Lubbock State Supported Living Center W.T. Rockin’ S Harvesters, Inc. Waller Custom Homes Wayne Avenue Baptist Church West Lake Housing - Cameron Court West Lake Housing - Madison Park West Texas Engineering, LLC Western Bank Western Building Specialties Western Title Co. Westview Residential Services, Inc. Wilson Wrecker Service, LLC

Working for Business, Believing in Lubbock | 13

CONGRATS TO APRIL AMBASSADOR OF THE MONTH!

n o m a l a S e Paulen

Why did you choose to become an ambassador for the Lubbock Chamber of Commerce? I wanted to serve the business community in Lubbock, make valuable connections, and learn more about the needs of our community. You really don’t know what all Lubbock has to offer until you get involved.

How long have you been an ambassador?

Almost one year! It’s amazing how quickly friendships have been formed and how much our business has grown.

Have you ever won this award before?

This is my first time!

As an ambassador, what are some of your favorite events to attend? Literally every event that I have attended with the Chamber has been amazing.

I highly recommend volunteering for these events, they help build your connections quickly and are a lot of fun!

What do you feel is the most rewarding part of being an ambassador? Being an ambassador connects me with people in the most exciting milestones of their business! I get to celebrate with them at grand openings, ribbon cuttings, and groundbreakings, while also watching them grow and serving with them at fun events. We all pour into each other and that is the most rewarding.

Why is being an ambassador important to you?

More than any other reason, being an ambassador is important because I get to serve the people of our community. People are always the most important reason.

Where do you work? My husband, Scott and I own Kona Ice of South Lubbock as well as other businesses.

What is your position? Scott handles the logistics of Kona, I handle the marketing, and we both make one amazing shaved ice!

14 | Working for Business, Believing in Lubbock

What all does your position entail? We wear many hats as small business owners. Our customers see a party on wheels, and that’s what we prefer! Our day-to-day stuff isn’t near as exciting as our events.

How long have you been with your current company? We’ve owned Kona Ice of South Lubbock since April of 2017.

Which Lubbock Chamber of Commerce event is your favorite? I really love the Hub City BBQ! We have so much fun passing out Kona Ice swag, mingling with the community, and of course it is an opportunity to get my hands on the best BBQ in the world! The Community Prayer Luncheon was an amazing experience, as well. We live in such a great city!

Are you involved in any new activities/events with the Chamber? I have served on committees or volunteered for the Hub City BBQ, Lubbock Uncorked, Business Expo, Chamber Golf Classic, and love them all!

Outside of the Chamber, what are you involved with? Outside of the Chamber I am a Board Member for Mosaic, a Texas Tech Club Ambassador, and serve on the committee for the Girl Scouts of America’s ‘Dessert First’ event. I am also a member of the American Women’s Business Association and the Lubbock Apartment Association.

Welcome A Beautiful Mess & Co. (806) 407-5895 2202 Ave. Q Lubbock, TX 79401 Antiques & Vintage Combined Insurance (806) 549-1204 8750 Bryn Mawr Ave. Chicago, IL 60631 Insurance Eddy Holloway CPA, Inc. (806) 636-3566 604 W. Broadway St. Brownfield, TX 79316 Tax Prep Service Fat Matt Roofing (806) 853-6404 7008 Salem Ave. Lubbock, TX 79424 Roofing Contractors Fuzzy’s Taco Shop - Slide Rd. (806) 797-8226 10101 Slide Rd., Suite 100 Lubbock, TX 79424 Restaurants

NEW PARTNERS | May 2018 Lubbock Eye Professionals (806) 771-3926 6002 Slide Rd., Ste. 68448 Lubbock, TX 79401 Physicians & Surgeons - Laser Eye Surgery Mac’s Bar-B-Q & Catering (806) 589-1800 5412 Slide Rd., Ste. 100 Lubbock, TX 79424 Restaurants Marker Ink, LLC (915) 494-1404 3417 73rd St., Ste. Y Lubbock, TX 79423 Engineers - Consultants Massage Envy (806) 687-3689 4414 82nd St., Ste. 109 Lubbock, TX 79424 Massage Therapy MEBulbs (800) 632-8527 41 Wilshire Blvd.

Lubbock, TX 79416 Lighting Consultants

Sparx Flooring (806) 792-3848 10007 Slide Rd. Lubbock, TX 79414 Carpet, Rugs & Floor Coverings Texas Agri-Life Research & Extension Center (806) 746-6101 1102 E. FM Rd. 1294 Lubbock, TX 79403 Agricultural Research The VisionCenter of West Texas - North (806) 793-1927 3104 Indiana Ave. Lubbock, TX 79410 Optometrist and/or Optical Store Tuff Shed (806) 795-8833 7333 Brownfield Hwy. Lubbock, TX 79407 Buildings - Pre-Built and/or Metal

We The People 4 We The People (210) 834-3181 Interim Healthcare 3 Brentwood Circle (806) 771-0995 Merle Norman Cosmetic & Day Spa Lubbock , TX 79407 3309 101st St., Ste. A (806) 771-3147 Non Profit Organizations Lubbock, TX 79423 6816 Slide Rd., Ste. 7 Home Health Services and/or Lubbock, TX 79424 West Texas Audiology Staffing Cosmetics & Skin Care Products and Hearing Aid Center, PLLC (806) 768-3600 Jersey Mike’s NextHome CORE Realty 4505 82nd St, Ste. 8 (858) 458-9749 (806) 368-7494 Lubbock, TX 79424 6319 82nd St., Ste. 300 8713 Milwaukee Ave., Ste. 100 Hearing Aids Lubbock, TX 79424 Lubbock, TX 79424 Restaurants Real Estate Westex Pools (806) 241-0181 Kingdom Tire & Lube, LLC Reliant, an NRG Company 5503 CR 7510 (806) 990-9101 (512) 691-6126 Lubbock, TX 79424 419 E. Main St. 1303 San Antonio St. Swimming Pool Construction Post, TX 79356 Austin, TX 78701 and/or Maintenance Tire Dealers Electric Services Lost Cajun, The (806) 993-3474 6810 Milwaukee Ave., Ste. 100 Lubbock, TX 79424 Restaurants

Remedy Wellness Spa (903) 746-2752 5137 69th St., Ste. F Lubbock, TX 79424 Day Spa Working for Business, Believing in Lubbock | 15

RIBBON CUTTINGS & GROUNDBREAKINGS

May 2018

sponsored by:

2018 TTU Small Business Expo 2521 17th St.

2018 Young Entrepreneurs Academy Trade show

The Enclave at Woodland Park 4625 71st St.

Cornerstone Audiology Service Center 5738 82nd St.

The McDougal Pioneer Pocket Hotel & The Brewery 1204 Broadway

Lubbock Sound Equipment Co. Inc. 2302 Private Rd. 7330

X-Factor Extreme Ride at Joyland 500 Canyon Lake Dr.

GET YOUR BUSINESS IN THE SPOTLIGHT! PROMOTE YOUR BUSINESS ON OUR WEBSITE AND IN OUR E-COMMUNICATIONS!

LubbockChamber.com | Monday Memo Business Network Newsletter | YPL E-Blast For more information and pricing contact the Chamber at 806.761.7000 today!

16 | Working for Business, Believing in Lubbock