Booking Information

Passports, visas and health issues.

Customers are responsible for holding the necessary and appropriate travel documentation for their journey. For tours outside the UK, customers must ensure that there is at least six months validity remaining on their passports after returning back to the UK. We assume our customers are British Citizens whose passport shows they have a right to reside in the UK. If a customer has a passport of another country or state, or one that indicates restrictions on return to their country of origin, then they must please contact us prior to booking and well in advance of intended use. We will advise customers of the requirements and processing arrangements for visas where they are required. We will offer any help we can in arranging customers’ visas. Health advice is dependent upon the destination, medical history and current health of each customer participating in a tour and we cannot assume any responsibility. Customers MUST seek advice from their GP or a travel medical centre.

Pre-tour and travel documents.

We will send out information to tour customers for visa and general planning purposes when appropriate, usually at the ‘balance due’ time. If there is nothing significant to communicate then we will simply acknowledge that the customer’s balance of payment has been received. We prepare and send a booklet of information to tour customers for all tours. This includes a passenger list with first or ‘known as’ names, where advised, (to check on an old acquaintance, aide-memoir for names during the tour); the latest known itinerary with as much detail as necessary (including meal times/locations); emergency and general contact details; and usually some general and specific information about features of the tour programme. This is intentionally a small part of the information available and tour customers are advised to research and obtain detailed reference material, maps, schedules etc. appropriate to their particular interests. Air travel tickets are usually sent to us for onward despatch less than two weeks before travel – please don’t panic! Rail tickets are often group travel documents held by the Tour Manager. In this case tour customers will be provided with joining instructions, which must please be observed since the party cannot progress until all members are present. Tickets, vouchers and coupons for onward travel during a tour, are usually held and distributed by the Tour Manager. With regards to the Covid-19 pandemic you will be required to follow all measures laid out by the transport providers on your holiday, we will send details of these to you along with your tour documents prior to travel. We will advise you of the specific requirements for the countries you are visiting before travel, adhering to the www.gov.uk/coronavirus government guidance at the time of travel.

Travel insurance.

Many customers arrange their own travel insurance. The Railway Touring Company cannot assume any responsibility relating to travel insurance issues and customers should ensure that they are familiar with procedures should an incident occur. This is especially important with medical cover since we do not undertake to obtain medical attention, but to hand over the customer to an appropriate and suitable authority. You will need to double check with your insurance providers that your terms cover you for such things like a pandemic i.e Covid-19 or if you fall ill whilst away and need emergency medical treatment, if you are unsure we highly advise you to contact your provider to see if you are covered, not all policies cover for this.

• If you have not purchased your holiday insurance you will be looking for the following standard of cover, Medical and repatriation costs if you become unwell with any coronavirus (including Covid-19) or contagious disease.

• If your trip or holiday has to be cancelled because you or a travelling companion are diagnosed with any coronavirus (including Covid-19) or contagious disease and are unable to travel.

• Emergency repatriation costs to bring you home if the Foreign, Commonwealth and Development Office (FCDO) impose travel restrictions (while you’re at your destination), either in the UK or at your destination, and has requested you to return to the UK. Cancellations due to coronavirus will not be refunded less than 8 weeks prior to travel as per our terms and conditions. Claims for not travelling due to contracting Covid-19 or any other coronavirus or disease will need to be dealt with through your travel insurance provider. However, we can assist with providing any paperwork/cancellation forms that may be needed.

Infirmity and disability.

Tour managers are responsible for the general care and well-being of the whole group and are neither available, nor trained or insured for individual ‘personal’ care. Each tour, by way of the trains and terrain being visited, presents its own opportunities and restrictions. Customers should ascertain the suitability of the itinerary and facilities available relevant to their own needs. We are happy to discuss customers’ concerns with them before they commit to a booking. We will attempt to accommodate and resolve any needs or problems caused by undisclosed mobility/dietary/general health issues but cannot accept responsibilities beyond those stated above. We would especially draw the attention of customers to the tours that visit high-altitude locations and the resulting possibility of cardiovascular and respiratory problems.

Confidentiality, privacy and mailing lists.

Customers’ names and addresses have been obtained as a result of their response to advertisements, having been a previous customer or enquirer, or a referral from some other party. We do not share these details with anyone outside Warren Travel Ltd. trading as The Railway Touring Company or The Railway Touring Company Ltd. Customer’s personal details such as credit card numbers, travel arrangements, companions etc. will only be kept to be used within the requirements of tour operating. We are registered under the Data Protection Act. If one customer wishes to communicate with another customer, then please forward the stamped envelope/package to us. We will add the address and post on the mail. We will not divulge any addresses or telephone numbers. Please refer to our website for information regarding our Privacy Policy ensuring you fully understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site.