Booking Information

Financial protection.

We are licensed by the Civil Aviation Authority and hold ATOL Number T7149. This ensures that in the event of the failure of our Company, customers’ money will be protected. If customers are on holiday at the time of Company failure, arrangements will be made for them to complete their holiday and return home. The flights we provide are supplied by other ATOL holders and are protected by their bonds. For further information, visit the ATOL website at www.atol.org.uk.

Payments for flights.

The payments that customers make for their flights are held by us in our trust account, on behalf of the ATOL holder who is supplying the flight, until the date that we pass the money to that ATOL holder. The ATOL holder supplying the flight will issue an ATOL confirmation invoice to confirm their contract with the customer. We will forward this to the customer no later than the day after we have received it.

Will I need to take a Covid-19 test to travel?

You may need to take a pre-holiday test before you leave the UK. The test required varies by destination country and is also subject to your vaccination status. Check the current requirements for your holiday destination via the foreign travel advice section of the UK Government website https://www.gov.uk/foreign-travel-advice. This will also advise you on the type of test you may need to take.

The Travel Trust Association (TTA)

The TTA is a trade association of travel agents and travel organisers, established to provide financial protection for the customer. The TTA lays down strict guidelines on how the customer’s funds should be handled, and each member must adhere to those guidelines. Every TTA member pays the customer’s funds into a designated trust account which is supervised by an independent trustee; a Banker, Chartered or certified Accountant or Solicitor.

Why your travel arrangements are totally safe with the Travel Trust Association

The Travel Trust Association (TTA) recognises that for many people a holiday is the one chance to really relax – so it is important that customers are able to feel completely confident about their travel arrangements from the moment they make their booking. By choosing an approved TTA Member, customers can be sure that their travel plans are totally secure. These arrangements exceed the statutory levels of consumer protection.

Customer’s funds are secured in Trust by the Travel Trust Association Trustees.

Travel Trust Association

2 Crown Square Woking GU21 6HR 01483 545 780 www.traveltrust.co.uk

The holidays in this brochure that include air travel are ATOL Protected by the Civil Aviation Authority. Our ATOL number is T7149. ATOL protects customers from losing their money or being stranded abroad. It does this by carrying out financial checks on the firms it licenses and requiring a guarantee, called a bond, to be lodged with them. If a firm goes out of business, the CAA will make a refund to the customer, or if already abroad on holiday, arrange for the customer to complete their holiday and fly home.

Status

The Railway Touring Company is a direct sell tour operator and retail travel agent. All parts of a customer’s holiday are covered by our TTA membership (number T726X), and the air travel for all of our customers’ holidays is covered by our ATOL membership (number T7149). Warren Travel Ltd, trading as The Railway Touring Company, acts as a booking agent for the service providers whose terms and conditions of booking and carriage apply to our tours. Copies of these terms and conditions will be obtained from the relevant service providers and forwarded to customers on request. Tours will be confirmed and take place subject to minimum and maximum numbers booking. Railway components of a tour are provided subject to the serviceability of motive power and stock, and the operating conditions prevailing at the time of the tour. In the event of a failure to operate services as advertised then ‘best’ alternatives will be provided.

Programme and prices

Details of each tour programme and its cost are published in our tour brochure, in leaflets, by correspondence, or by amendments notified to customers. Customers are required to acknowledge their acceptance of this information.

Payments

All tour bookings should be accompanied by payment of a deposit per person as follows:

£200 for travel in the UK

£250 for travel within Europe

£350 for travel beyond Europe

A confirmation of booking will be sent to customers which includes a statement of their account and a balance due date.