Lucidworks

Pairing advanced search applications with universal data access, Lucidworks assists businesses of all types in creating tailored, intelligent applications spanning the entire organization. Lucidworks Fusion extends analytics-driven capacities, while reducing complexity, in ways that make intuitive sense to customers and administrators. The end result is that Lucidworks delivers a more relevant support experience that enables customer tickets to be quickly resolved. Powered by Solr, Lucidworks products are designed to provide knowledge workers with personalized results, relevant to specific tasks, while abiding by regulatory policies and internal governance mandates. Customer information, from site logs to marketing data and support tickets, is actively collated and indexed for comprehensive views. Eminently scalable, Lucidworks Fusion has provided clients such as the software leader Red Hat with customer support portal solutions spanning a diversity of articles and documents.