TOP 100 Hotel General Managers 2023 Brochure

HOTEL GENERAL MANAGERS

TOP 100 HOTEL GENERAL MANAGERS OF THE WORLD

In the ever-evolving world of luxury hospitality, it takes more than just a name to stand out. It demands leadership, vision, and an unparalleled dedication to excellence. It is with immense pride and enthusiasm that we delve into a special showcase, the TOP 100 Hotel General Managers 2023, presented by the Luxury Lifestyle Awards. This esteemed list transcends being merely a collection of names; it symbolizes a celebration of the highest echelons of leadership and commitment within the luxury hospitality industry.

Each name on this list represents an extraordinary journey of dedication and excellence. These are the leaders at the helm of the world's most luxurious hotels, embodying the pinnacle of professional achievement in their field. Their roles extend far beyond the operational management of these establishments; they are the curators of exceptional experiences, the architects of unforgettable memories, and the standard-bearers of unmatched service and luxury.

Their innovative approaches, commitment to service excellence, and inspiring leadership styles are what place their hotels on the world map of luxury. From the grandeur of metropolitan skyscrapers to the tranquil elegance of secluded resorts, these general managers have mastered the art of hospitality, setting new benchmarks for the industry.

The TOP 100 Hotel General Managers of the World by the Luxury Lifestyle Awards not only acknowledges these individuals' extraordinary achievements but also serves as a source of inspiration for up-and-coming talent in the hospitality sector. As the luxury hospitality landscape continues to evolve and expand, these leaders show us the way forward, pioneering new trends and setting higher standards.

This list, therefore, is not just about recognizing achievement; it's about celebrating the very spirit that drives the luxury hospitality industry forward – a spirit of excellence, innovation, and unwavering commitment to providing the best experiences to guests from all corners of the globe.

RESEARCH METHOD

Luxury Lifestyle Awards research professionals select the best hotel general managers in an online desk market research by using publicly available data to ensure maximum transparency and credibility.

We use factual information, referrals, recommendations and all materials available in the public domain.

HOTEL GENERAL MANAGERS SELECTION CRITERIA

Research teams at Luxury Lifestyle Awards use industry-specific criteria to identify the best hotel general managers.

We focus on attributes such as leadership excellence, reputation, business performance, achievements, and the overall quality of the guest experience to ensure a comprehensive evaluation.

EDUCATION

A history of satisfied customers and outstanding products and services

REPUTATION

High prices reflecting true value of top-grade products

BUSINESS PERFORMANCE

Making each customer feel special and customizing products or services to suit personal preferences

EXPERIENCE

Building customer trust with licensing, accreditations, and awards

LEADERSHIP SKILLS

Knowledge about the brand amongst its Target Audience (affluent consumers). Constantly informing customers about the brand and building deep understanding

PR AND MEDIA HIGHLIGHTS

Dominance over other similar goods and services in the same category

ACHIEVEMENTS

Engaging customers emotionally and creatingconnectionsmemorable

TOP 100 WINNERS

AAbdulla Thamheed

Sun Siyam Iru Fushi

Maldives www.sunsiyam.com

Adel Aramouni

Hotel Indigo Singapore Katong, an IHG Hotel Singapore www.ihg.com

Alex Kassatly

Auberge Saint-Antoine Canada www.saint-antoine.com

Amer Barakat

Jolie Ville Golf & Resort Egypt www.jolievillesharmresorts.com

Amit Kumar

Sheraton Grand Chennai resort and Spa India www.marriott.com

András Bíró

The Capitol Kempinski Hotel Singapore Singapore www.kempinski.com

Andrea Scherz

GSTAAD Palace Switzerland www.palace.ch

Andreas Kraemer InterContinental Singapore Singapore www.singapore.intercontinental.com

Anthony Smekens

Bulgari Bali

Indonesia www.bulgarihotels.com

Antonio Saponara

Patina Maldives

Maldives www.patinahotels.com

Anurin Jansen

Desert Nights Cam Oman

www.desertnightscamp.com

Arief Gunawan

Villa Song Saigon Vietnam www.villasong.com

BBenjamin Davis

Warwick Paradise Island Bahamas Bahamas www.warwickhotels.com

Blaise Montandon

Four Seasons Hotel Kuala Lumpur Malaysia www.fourseasons.com

CCarlo Castelli

Riva del Sole Resort & Spa

Italy

www.rivadelsole.it

Carlo Javakhia

The Ritz-Carlton, Doha Qatar www.ritzcarlton.com

Choo Leng Goh

The Athenee Hotel Bangkok Thailand www.marriott.com

Chris Oosthuizen

Kloofzicht Lodge & Spa

South Africa

www.guvonhotels.co.za

Christian El Khoury

The Ritz-Carlton, Dubai International Financial Centre UAE www.ritzcarlton.com

Christian Westbeld Raffles Hotel Singapore Singapore www.raffles.com

DDamian Tan

PARKROYAL on Beach Road

Singapore www.panpacific.com

Daniele D’Alo’

Andilana Beach Resort

Madagascar www.andilanaresort.com

David Mulin

Sofitel Legend Santa Clara Cartagena Colombia www.sofitellegendsantaclara.com

Dominik Strobel

Andaz Capital Gate Abu Dhabi - a concept by Hyatt UAE www.hyatt.com

Dominique Dmytryszyn

Hilton Tangier Al Houara Resort & Spa

Morocco www.hilton.com

EElena Orru'

The Pavilions Hotels & Resorts

Thailand www.pavilionshotels.com

Elias Chakhtoura

Fairmont Ajman

UAE www.fairmont.com

Elias Moukarzil

Fairmont Amman

Jordan www.fairmont.com

Emmy Stoel

Sofitel Legend The Grand Amsterdam

The Netherlands

www.sofitel-legend-thegrand.com

Etienne Charles Gailliez

Hilton Salwa Beach Resort & Villas Qatar www.hilton.com

Evgenia Boyankova

Al Nakhla Residential Resort

Saudi Arabia www.alnakhla.sa

TOP 100 WINNERS

FFabien Gastinel

Conrad Bora Bora

French Polynesia www.hilton.com

Fernando Gihan

The Blue Water Hotel And Spa

Sri Lanka

www.bluewatersrilanka.com

Franklyn Kocek

The Stones Hotel - Legian Bali, Autograph Collection

Indonesia www.marriott.com

GGebhard Guenter

Four Seasons Hotel Riyadh Saudi Arabia

www.fourseasons.com

Gerd Kotlorz

Phuket Marriott Resort and Spa, Nai Yang Beach

Thailand www.marriott.com

Gerhard Aicher

Marco Polo Hotels, Hong Kong Hong Kong

www.marcopolohotels.com

Gilles Tressens

Pullman Ciawi Vimala Hills Resort Spa & Convention

Indonesia www.pullman-ciawi-vimalahills.com

HHaitham Galal

The Tower Plaza Hotel

UAE

www.thetowerplazahotel.com

Henry Lee

Shangri-La Rasa Sentosa, Singapore

Singapore www.shangri-la.com

HHesham Makram

Monte-Carlo Sharm

Egypt

www.montecarlosharm.com

Hideyo Sato

KOBI Onsen Resort Huế Vietnam

www.kobionsenresorthue.com

JJean Francois Durand

Hyatt Regency Aqaba Ayla

Jordan www.hyatt.com

Jeroen Elmendorp

Ritz Carlton Dubai

UAE

www.ritzcarlton.com

Jordi Caralt Coloma

Gran Hotel Ingles

Spain

www.granhotelingles.com

Jörg Arnold

The Chedi Andermatt

Switzerland

www.thechediandermatt.com

Juan Carlos Reina

Dukes The Palm, a Royal Hideaway Hotel

UAE

www.barcelo.com

KKarl Marshall

Langham Hotel Melbourne Australia

www.langhamhotels.com

Khalil Abouzeid

Mövenpick Hotel City Star Jeddah

Saudi Arabia

www.movenpick.accor.com

TOP 100 WINNERS

Kumar Renoo

Le Meridien Putrajaya

Malaysia

www.marriott.com

Kurt Michael Gillig

VILA VITA Parc Resort & Spa

Portugal www.vilavitaparc.com

LLaunce Roberts

Hamanasi Adventure & Dive Resort

Belize

www.hamanasi.com

Lauren Vine

NYX HOTEL LONDON HOLBORN

UK

www.nyx-hotels.co.uk

Luca Allegri

Le Bristol France

France

www.oetkercollection.com

MManuela Pais

Boticas Hotel Art & Spa

Portugal www.boticashotel.com

Marcel Thoma

Mandarin Oriental New York USA

www.mandarinoriental.com

Marco Pedna

Baia di Chia Resort Sardinia, Curio Collection by Hilton Italy

www.hilton.com

Martin Kipping

Four Seasons Hotel Kuwait

Kuwait www.fourseasons.com

Martin Svehla

The Julius Prague

Czech Republic

www.thejulius.eu

TOP 100 WINNERS

MMazen Allam

The Ritz Carlton Riyadh Saudi Arabia www.ritzcarlton.com

Mehmet Tulunay

Rixos Marina Abu Dhabi UAE www.rixos.com

Melvin Lim

The Pan Pacific Hotel Singapore Singapore www.panpacific.com

Michael Schmidt

Boutique Hotel Himmelrich Switzerland www.hotel-himmelrich.ch

NNader Halim

The WB Abu Dhabi, Curio Collection by Hilton UAE www.hilton.com

Natalia Chantzi

Avaton Luxury Villas Resort - Relais & Châteaux Greece www.avaton.com

Nayan Seth

Taj Palace, New Delhi India www.tajhotels.com

NGUYEN VAN TRI

BB SAPA RESORT AND SPA Vietnam www.bbhotels-resorts.com

Nicholas Russell Balbirnie House UK www.balbirnie.co.uk

Nicolas Ilickovic Amanpuri Thailand www.aman.com

Nizar Weshah

Grand Hyatt Al Khobar Hotel and Residences Saudi Arabia www.hyatt.com

OOlivier Arthur de Kermel STORY Rabat

Morocco www.story-rabat.com

Olivier Gibaud

Twinpalms MontAzure Thailand

www.twinpalmsmontazure.com

Orhun Denizoglu

JW Marriott Marquis City Center Doha Qatar

www.marriott.com

PPaola Petrilli

Al Palazzo del Marchese di Camugliano, Italy

www.palazzodicamugliano.com

Peter Draminsky

Four Seasons Hotel Singapore Singapore www.fourseasons.com

Pierre-Henri Bovsovers W Verbier

Switzerland www.wverbier.com

Putu Eka Richnawan Maha Hills Resort Indonesia www.mahahills.com

RReto Nigg

Fairmont Century Plaza USA

www.fairmontcenturyplaza.com

Richard Schiller

Hilton Riyadh Hotel & Residences

Saudi Arabia www.hilton.com

Robert Stojko

Radisson Collection Hotel, Old Mill Belgrade Serbia www.radissonhotels.com

RRoberto Garcia Gonzalez

Castilla Termal, hotels chain Spain www.castillatermal.com

Rutger Verschuren

Artyzen Grand Lapa Macau China

www.artyzen.grandlapa.com

SSaad Khayat

Makkah Hotel and Towers Saudi Arabia www.makkah-hnt.com

Sajid Ali Khan

Tang Palace Hotel Ghana www.tangpalacehotel.com.gh

Savio Fernandes

Address Montgomerie UAE www.themontgomerie.com

Sean Hall

Cape Cadogan Boutique Hotel South Africa www.more.co.za

Stephane Duchenne

Constance Ephelia Seychelles www.constancehotels.com

Susan Anthony

Amari Kuala Lumpur Malaysia www.amari.com

TTaieb TJ Joulak

Waldorf Astoria Maldives Ithaafushi Maldives www.hilton.com

Tania Leal Rodrigues

Sheraton Cascais Resort Portugal www.marriott.com

Tiago Moraes Sarmento

Mount Nelson, A Belmond Hotel South Africa www.belmond.com

TOP 100 WINNERS

Tran Thanh Hai

Victoria Phan Thiet Beach Resort & Spa

Vietnam www.bbgroup.com.vn

Trey Matheu

Falling Rock at Nemacolin USA www.nemacolin.com

UUmut Terzi

Divan istanbul Turkey

www.divan.com.tr

Urs Solenthaler

The Regency Hotel Kuwait

Kuwait

www.regency.com.kw

VVernon Johnson

The Cliff Hotel

Jamaica www.thecliffjamaica.com

Vo Thi Thien Huong

The Odys Boutique Hotel

Vietnam www.theodyshotel.com

WWassim Daageh

W Doha Hotel & Residences

Qatar www.marriott.com

Wayne Fisher

Cradle Boutique Hotel & Nature Reserve South Africa www.cradlehotel.co.za

YYuji Tanaka

The Ritz Carlton Tokyo Japan

www.ritzcarlton.com

SUSAN ANTHONY: LEADING AMARI KUALA LUMPUR TO GLOBAL RECOGNITION - AN EXCLUSIVE INTERVIEW

In the dynamic world of hospitality, few names shine as brightly as Susan Anthony, the esteemed General Manager of exquisite Amari Kuala Lumpur

Under her visionary leadership, this iconic hotel has not only achieved a prestigious place in the TOP 100 Hotels & Resorts of the World for 2023 by Luxury Lifestyle Awards but has also propelled Susan into the illustrious list of TOP 100 Hotel General Managers of the World. In this exclusive interview, we delve into Susan's journey, her management philosophies, and how she steered the renowned Amari Kuala Lumpur to such distinguished heights.

Luxury Lifestyle Awards: What do you believe sets Amari Kuala Lumpur apart in a competitive hospitality market, leading to its recognition as one of the world's TOP 100 Hotels & Resorts?

Susan Anthony: Amari Kuala Lumpur emerges different from the rest, reflecting the warmth and energy of an evolving modern Asia. Whether business or leisure, our guests will discover contemporary spaces alive with energy and local menus designed to be shared with family and friends. The Amari brand itself shares the flavors and texture of its setting.

We celebrate contemporary Thai’ness & our brand DNA of Thai roots through our Thai/ Malaysian infused service culture and smile.The experience at Amari Kuala Lumpur is a celebration of contemporary cuisine, arts, design, architecture, wellness, festivities and fun.

LLA: Could you take us through your journey to becoming one of the TOP 100 Hotel General Managers? What were some pivotal moments or decisions?

SA: I’ve been in the industry for over 28 years and started my career at the iconic Shangri La Kuala Lumpur in the position of a Linen & Laundry Supervisor, back in 1997. I’ve worked my way up since then, having worked with some wonderful brands including Shangri La, Starwood, Accor & now Onyx.

I would say pivotal moments in my life, during this journey, was when I had my 2 children and had to balance between the challenges of work life and family. I have never regretted a moment of the decisions made through this journey, as both my Family and Team had made it worthwhile.

LLA: How do you balance the demands of modern travelers with maintaining the unique charm and standards of Amari Kuala Lumpur?

SA: We preserve the hotel’s distinct identity through personalized service, cultural elements, and special amenities. Conducting regular market research to understand evolving preferences & investing in technology keeps abreast with “hospitality evolution”. We continuously train team members to uphold service standards and adapt to changing guest expectations. Striking this balance ensures a blend of modern convenience and timeless charm of Amari Kuala Lumpur.

LLA: Sustainability is increasingly important in the hotel industry. What steps has Amari Kuala Lumpur taken under your leadership to promote sustainable practices?

SA: We had partnered with a company called Eco Sentido, an integrated and holistic corporate sustainability solutions provider, to train us and successfully certify the Hotel as sustainable. Once we are officially certified as practicing sustainability, this is of course complying to all sustainability practices under the industry, we will also be applying as a Green Hotel under the Ministry of Tourism, Malaysia.

LLA: What advice would you give to aspiring hotel managers who look up to your achievements and wish to emulate your success?

SA: To aspiring hotel managers, prioritize guest satisfaction, cultivate strong communication skills, and foster a positive work environment. Embrace adaptability, stay updated on industry trends, and lead by example to inspire your team. Continuous learning and a passion for hospitality are key to long-term success.

LLA: Can you share a memorable experience or a significant challenge you've faced as the General Manager of Amari Kuala Lumpur, and how you overcame it?

SA: I would rather say it is more of a memorable experience as the General Manager of Amari Kuala Lumpur. With the successful opening of the Hotel back in Sept 2022, we brought to life Amari Kuala Lumpur and its story. The whole process of pre-opening right up to the actual Hotel opening with the Team Department Heads who pulled through with me during tough times, when we faced challenges with recruitment, or delays in equipment delivery. Somehow we made it happen! The best views always come after the hardest climb.

LLA: Finally, how do you see the role of a hotel general manager evolving in the ever-changing landscape of the hospitality industry?

SA: The role of a hotel general manager is evolving in response to the dynamic hospitality landscape. Beyond traditional responsibilities, GMs now navigate technology integration for enhanced guest experiences, focus on sustainability, and adapt to changing travel trends. Embracing innovation, fostering a diverse and inclusive environment, and staying attuned to evolving guest preferences are crucial in this dynamic industry.

EXCLUSIVE INTERVIEW WITH DOMINIK STROBEL, HOTEL GENERAL MANAGER OF ANDAZ CAPITAL GATE ABU DHABI - A CONCEPT BY HYATT

Dominik Strobel, the distinguished General Manager of Andaz Capital Gate Abu Dhabi under the prestigious Hyatt brand, has been notably recognized among Luxury Lifestyle Awards' TOP 100 Hotel General Managers of the World in 2023.

Andaz Capital Gate Abu Dhabi, a part of Hyatt's distinctive concepts, offers luxury accommodation within Abu Dhabi's iconic leaning Capital Gate building. With stylish rooms, panoramic views, diverse dining, a modern fitness center, and a lavish spa, this hotel is known for personalized service, innovative design, and a prime location, making it a top choice for a luxurious and authentic Abu Dhabi experience.

Hailing from Bavaria, Strobel's formative years were steeped in the ethos of hospitality, inspired by his father's dedication to the industry.

Dominik’s journey in the realm of luxury hotels traces back through an illustrious career that spans across various Hyatt properties globally. With a deep loyalty to personalized guest experiences, Strobel's extensive international expertise fortifies his vision of hospitality as an art form grounded in individuality and exceptional service.

Let’s learn more about Dominik Strobel and his award-winning work.

LLA: Congratulations on being recognized as one of Luxury Lifestyle Awards' TOP 100 Hotel General Managers of the World for 2023. How has this recognition impacted your approach or vision as a general manager at Andaz Capital Gate Abu Dhabi?

DS: Thank you for acknowledging my achievement as one of the TOP 100 Hotel General Managers of the World for 2023 by Luxury Lifestyle Awards. This recognition has significantly influenced my perspective and approach as the General Manager at Andaz Capital Gate Abu Dhabi. Receiving such an accolade is truly an honor, and having it under the spotlight at the recent Hyatt Global Leadership Summit adds to the joy of being recognized among the top hotel general managers globally.

LLA: You have an extensive background in various Hyatt properties across different countries. How have these diverse experiences shaped your leadership style, particularly in your current role?

DS: My leadership style has been influenced by my extensive exposure to diverse cultures and beliefs across various Hyatt properties worldwide. These experiences have instilled in me adaptability, an open-minded approach, and a deep commitment to Hyatt's core purpose of caring for people, enabling them to thrive and be at their best.

LLA: As the hospitality landscape continually evolves, what innovative strategies do you employ at Andaz Capital Gate Abu Dhabi to maintain a balance between financial performance and delivering exceptional guest experiences?

DS: In navigating the dynamic changes within the hospitality industry, we at Andaz Capital Gate Abu Dhabi prioritize people-centric approaches and emphasize the importance of consistency as the cornerstone for achieving a harmonious equilibrium between financial successes and providing unparalleled guest experiences.

LLA: In your opinion, how does Andaz Capital Gate Abu Dhabi differentiate itself in the luxury hospitality market, and what aspects contribute most significantly to its unique positioning?

DS: Luxury is redefined at Andaz, where self-expression, experimentation and adventure form the foundation of the experience. Just like the unique structure of leaning tower in Abu Dhabi, every experience at Andaz promises the not-so-sophisticated yet opulent urban escape tailored to each unique persona of our curious-minded explorers!

LLA: You mentioned "Check-in Conversations" as a dynamic approach to engaging with associates. Could you elaborate on how these conversations contribute to fostering a cohesive team culture and enhancing guest services at your property?

DS: Engaging in 'Check-in Conversations' provides a direct path for associates, ensuring their individual needs and suggestions are addressed in a personalized manner. This approach significantly elevates associate morale, leading to enhanced productivity in serving guests with excellence. Moreover, it fosters a tighter-knit team culture, uniting everyone toward the common goal of delivering exceptional guest experiences.

LLA: In today's technologically driven world, how do you integrate cutting-edge innovations without compromising the personalized guest experience that defines luxury hospitality?

DS: Embracing the rapid advancements in automation and AI is undeniable across various sectors. However, my standpoint aligns with the central idea that, despite the surge in technological influence, the heart of the hospitality industry remains rooted in the genuine care extended by and for people. Technology may advance, yet it cannot diminish the fundamental essence of personalized care that defines luxury hospitality.

LLA: Sustainability and responsible practices have become focal points in various industries. How does Andaz Capital Gate Abu Dhabi incorporate these values into its operations and guest offerings?

DS: Andaz Capital Gate Abu Dhabi integrates sustainability and responsible practices into its operations and guest offerings in alignment with the UAE 2030 Sustainability vision and Together by Hyatt initiative. This commitment is underscored by the hotel's recent attainment of the Hotel Sustainability Basics certification from WTTC, reflecting its dedication to supporting the region's vision for sustainability.

LLA: With your experience, what advice would you give to aspiring hotel managers aiming to excel in the luxury hospitality sector?

DS: In the realm of luxury hospitality, success thrives on a personal touch. My advice to aspiring hotel managers aiming for excellence would be to prioritize listening, active engagement, and encouragement. Embrace new challenges willingly, step out of your comfort zone, and foster an entrepreneurial spirit while staying grounded in core values.

LLA: Looking ahead, what new trends or shifts do you foresee in the luxury hospitality industry, and how is Andaz Capital Gate Abu Dhabi preparing to adapt to these changes while maintaining its core

EXCLUSIVE INTERVIEW WITH MR. KUMAR RENOO – GENERAL MANAGER OF LE MERIDIEN PUTRAJAYA

Mr. Kumar Renoo is a distinguished figure in luxury hospitality, acknowledged as one of the TOP 100 Hotel General Managers of the World by Luxury Lifestyle Awards in 2023.

With an extensive career spanning various prestigious hotels, including Sheraton Langkawi Beach Resort, Four Points by Sheraton Langkawi, and Le Meridien , among others, he exemplifies great leadership. His journey reflects a profound passion for the industry, evolving from early roles in banquets to the Director of Operations at Sheraton Subang Hotel and Towers.

Mr Kumar Renoo to find out more about his experiences, his leadership style, and his inspiring career.

Luxury Lifestyle Awards: Congratulations on your impressive victory as one of LLA’s TOP 100 Hotel General Managers! You have been successful with Luxury Lifestyle Awards this year, what do the Top 100 victory and your LLA victories mean for you?

Mr. Kumar Renoo: 2023 was a great year indeed to receive the awards for Le Meridien Putrajaya as Best Luxury Business Hotel in Putrajaya and later for Putrajaya Marriott Hotel as Best Luxury Conference and Event Hotel in Putrajaya. Indeed it is a well-deserved award for them as Le Meridien is the leading hotel in the Putrajaya vicinity with a thriving Average Daily Rate and overall hotel occupancy. The ADR is comparable even to hotels in the KL area. As well for Putrajaya Marriott Hotel, I am very happy that it has received recognition for its years of serving top VIPs in their banquet events be it high-profile government events, conferences, weddings, and more.

And then finally my greatest surprise for the Top 100 General Managers is indeed more meaningful to me when 2023 was the 2nd year that I led the 4 hotels under IOI Properties Group as a cluster of Marriott Bonvoy Hotel. With two hotels performing well after the post-pandemic period and two new hotels converted to Marriott Bonvoy hotels and undergoing major renovations, I foresee even better results in the future.

LLA: Throughout your impressive career journey managing various hotels, what inspired you to pursue a career exclusively in the hospitality industry?

KR: Basically I love connecting with people. This has been true with myself ever since I joined the hospitality line. When the guest returns because of the services we have given, the memories we have evoked, and the experience we have given them, the feeling is amazing, and that has driven me throughout these years.

LLA: Having worked across different roles and hotel chains, could you share an experience or moment that significantly influenced your approach to leadership within the luxury hotel segment?

KR: I should say that was when I moved from Langkawi to the city of Four Points Puchong and then Le Meridien Putrajaya. Le Meridien Putrajaya is a 5-star property that exudes the European spirit of savoring the good life. While Sheraton Langkawi Beach was also a 5-star property in a beach resort setting and tourist hub. This itself was a game changer in the approach to leadership and services in a luxurious hotel segment. Although luxurious by the brand itself, we brought up Le Meridien Putrajaya through continuously evolving strategies and direction and yet a familiarity that brought back our guests again and again.

LLA: As a seasoned General Manager, how do you maintain a balance between upholding the core values of luxury while adapting to evolving guest preferences and industry trends?

KR: The core values of Marriott International require us to Put People First and Pursue Excellence. This itself tells us to uphold our values of luxury and at the same time to be innovative in creating the ever-changing trends of the guest preferences and industry.

Your tenure has seen significant transitions in the hospitality landscape. Could you pinpoint a strategy or approach you’ve implemented that led to notable improvements in guest satisfaction or operational efficiency?

KR: I drive my teams with this strategy. The 5Ps. Proper planning prevents poor performance. I constantly remind the department heads that proper planning is definite if we strive for guest satisfaction and operational efficiency. With proper planning, we already pre-perceive what the guests need, and what the operations need and can strive to even enhance that aspect that will delight and astound our clients. Another strategy is to always engage with the guest. Whether it is a complaint or compliment, engage and show your hospitality and attention. That is how to deliver the best service.

LLA: With a keen emphasis on personalized service, how do you ensure consistency in delivering luxury experiences across multiple properties under your management?

KR: It happens that 3 of our properties are premium 5-star hotels with a slightly different set of clientele and branding. Each hotel portrays uniquely different luxury experiences but personalization is the key that binds us together.

LLA: Considering your extensive experience, what key insights or lessons have you gathered regarding fostering a culture of exceptional service and professionalism among your hotel staff?

KR: We practice Putting People First all the time. And this includes our associates as well. When you take care of the associates, the associates will take care of our guests. This is our culture. This builds and maintains the culture of exceptional service and professionalism of our associates.

LLA: How do you envision the future of luxury hospitality, particularly in terms of guest expectations and service offerings?

KR: I believe in back to basics whether it is for luxury hospitality or hospitality in general. We can change the experience that the guest receives, we can heighten the levels of service, and add on luxurious perks and gifts but if you think about it, the guest will require those basics first to be met. Cleanliness, service with a smile, and attentiveness. And this would not change for now or for the future.

LLA: Your management style emphasizes engaging with associates across all levels. Could you share an instance where this approach directly contributed to overcoming a challenge or achieving a remarkable milestone within your hotels?

KR: The milestones change every year, I am particularly proud that in 2023 Le Meridien Putrajaya achieved the highest revenue ever since opening and to add on to that, this Top 100 that I have achieved this year. This would not have been possible if I had not had all my associates striving for success with me and I hope that my engagement with them will continuously fuel them to move forward for even greater heights.

LLA: In your view, what fundamental qualities or attributes should a successful hotelier possess, especially in today’s competitive hospitality market?

KR: I think I would speak for all hoteliers to say that it is pure passion for this market. If you are a hotelier, you will always be a hotelier, passionate about serving the guests, building memories, and creating experiences.

LLA: In your role as a Cluster General Manager overseeing multiple properties, how do you ensure each hotel maintains its unique identity while aligning with overarching brand standards?

KR: Every property under Marriott Bonvoy has its own brand standards and clientele. So it already has its unique identity. It is how we elevate and execute the experiences as per the brand that sets our group of hotels apart from the rest.

LLA: Reflecting on your extensive experience, if you were to offer advice to aspiring hotel general managers aiming for excellence in the luxury segment, what advice would you give them to assist with their professional development?

KR: First is your passion. And never stop learning. I have over the years continued learning and improving my skills.

EXCLUSIVE INTERVIEW WITH MR. JUAN CARLOS REINA, THE GENERAL MANAGER OF DUKES THE PALM, A ROYAL HIDEAWAY HOTEL

Dukes The Palm, a Royal Hideaway Hotel, epitomizes British sophistication amidst Dubai’s extravagant landscape. Managed by Juan Carlos Reina since Barcelo Hotel Group started to manage the property in March 2019, this luxurious gem on Palm Jumeirah offers beautiful panoramic views, a private beach, and meticulous attention to detail.

The hotel’s dedication to creating lasting memories through personalized service sets it apart, offering experiences for couples, families, and guests seeking a distinctive luxury stay.

Join us as we spend some time with Mr. Juan Carlos Reina, the General Manager of Dukes The Palm, a Royal Hideaway Hotel, to find out more about the award-winning hotel.

Luxury Lifestyle Awards: Congratulations on being selected as one of Luxury Lifestyle Awards’ Top 100 Hotel General Managers for 2023! We would love to get a brief overview of what your professional journey has been like, and how you got to Dukes the Palm.

Mr. Juan Carlos Reina: My professional journey began over 30 years ago when I completed my university studies and was selected for a training program for future General Managers at Meliá Hotels International. This opportunity led me to become the General Manager of a resort in Cuba at the age of 27, making me the youngest GM in the company at that time. This journey lasted approximately 12 years, during which I had the privilege of managing 5-star hotels in Spain and Cuba. Subsequently, for three years, I was part of the project led by Universal Studios south of Barcelona (Spain) at the Port Aventura Theme Park, serving as the GM of the Port Aventura Hotel. Following this, I joined Barcelo Hotel Group, where I have spent the majority of my professional career over the last 20 years. I have managed notable hotels such as the iconic Hotel Formentor, Royal Hideaway Hotel, and Barcelo Punta Umbria Beach Resort. Additionally, I served as the Area Director in Huelva (Spain) and Rome (Italy) before being appointed to lead our flagship hotel in the Middle East, the Dukes The Palm, a Royal Hideaway Hotel.

LLA: What skills or strengths have you garnered in your position as Dukes the Palm’s General Manager?

JCR: As Dukes The Palm, a Royal Hideaway Hotel General Manager, I’ve developed my skills for effective hotel management, including strong leadership to guide multicultural teams, strategic decision-making aligned with objectives, seamless collaboration fostering a positive work environment, and an unwavering commitment to exceptional guest service, consistently exceeding expectations and upholding the hotel’s reputation for excellence.

LLA: The panoramic views and exclusive location of Dukes The Palm offer an exceptional experience. How do you ensure that guests feel a sense of tranquility amidst the vibrant energy of Dubai?

JCR: Leveraging our exclusive location and thoughtful design elements, we provide peaceful retreats with breathtaking panoramic views. Our attentive staff is dedicated to fulfilling individual needs, creating a seamless and tranquil stay. Whether enjoying the private beach or unwinding in luxurious accommodations, we strive to immerse guests in a calmness that complements Dubai’s dynamic atmosphere.

LLA: Could you walk us through the meticulous design and unique amenities that make each of the 279 rooms and suites, along with the 285 luxurious apartments, an unforgettable experience for guests?

JCR: The 279 rooms, suites, and 285 luxurious apartments at Dukes The Palm, a Royal Hideaway Hotel are meticulously designed to provide an unforgettable experience. Each space features unique amenities and blends bespoke furnishings. Our design philosophy emphasizes a harmonious blend of luxury and functionality, creating visually appealing and comfortable environments. Exclusive features, including panoramic views, high-end finishes, and personalized touches, elevate the guest experience. Whether in a room, suite, or apartment, our commitment to a distinctive and memorable stay is evident in every detail of design and amenities.

LLA: Dukes The Palm prides itself on culinary excellence, notably the award-winning Khyber restaurant and the iconic Dukes Bar. Can you share with us some special features of your gastronomic offerings?

JCR: Our commitment to culinary excellence is exemplified through our renowned establishments—the award-winning Khyber restaurant and the iconic Dukes Bar. Our gastronomic offerings boast special features that

elevate the dining experience. Khyber presents an exquisite blend of authentic flavors, providing a culinary journey through Indian cuisine in a luxurious setting. With marina views and available outdoor seating, patrons can enjoy live entertainment and partake in unique culinary experiences like Bollywood Night and Shandhya Drunch. Meanwhile, the iconic Dukes Bar offers expertly crafted cocktails and serves delightful gourmet cuisine amidst a sophisticated ambiance, complete with live sports screening. Both venues showcase meticulous attention to detail, exceptional service, and a commitment to delivering an unforgettable dining experience, ensuring that our guests savor not only delicious meals but also the essence of culinary excellence.

LLA: The leisure offerings at Dukes The Palm, from the indoor swimming pool on the 14th floor to the innovative Kids Club and private beach, are diverse. How do these amenities cater to both families and discerning travelers seeking leisure and relaxation?

JCR: Dukes The Palm, a Royal Hideaway Hotel provides a diverse array of leisure amenities, catering to both families and discerning travelers seeking relaxation. These include a fitness center, an infinity pool, an indoor swimming pool on the 14th floor, Dukesy Kids Club, and a private beach. Families can delight in the Kids Club, offering safe and entertaining spaces for children, while discerning travelers can find tranquility in the indoor swimming pool, infinity pool, and the exclusive private beach with a variety of water sports. In addition to a well-equipped gym, we offer a variety of classes for both kids and adults, such as boxing, swimming, and yoga. These carefully curated amenities ensure a well-rounded and enjoyable experience for all guests seeking leisure and relaxation at our hotel.

LLA: The commitment to creating unforgettable moments for guests is evident. Can you share some memorable instances where yours and the staff’s dedication went above and beyond to ensure a guest’s experience was truly exceptional?

JCR: Dukes The Palm, a Royal Hideaway Hotel exemplifies a steadfast dedication to creating unforgettable moments, showcased in numerous instances where both our commitment and our exceptional staff’s efforts have exceeded expectations for remarkable guest experiences. Whether surprising guests with personalized amenities, arranging distinctive dining experiences, or promptly addressing special requests, our team consistently goes above and beyond. Our primary commitment is our guest satisfaction.

LLA: With a remarkable collection of accolades and awards, how do these recognitions influence the hotel’s commitment to maintaining its high standards and continuously exceeding guest expectations?

JCR: Our extensive accolades and awards showcase our unwavering commitment to excellence across every aspect of our hotel. These recognitions drive us to consistently surpass guest expectations and maintain the highest standards, reinforcing the importance of exceptional service, outstanding facilities, and an unwavering pursuit of guest satisfaction. Instead of resting on past achievements, these accolades motivate us to continually innovate, refine our offerings, and enhance the overall guest experience. We are devoted to upholding the reputation that has earned us these accolades, ensuring every guest receives the exceptional treatment that defines our commitment to excellence.

LLA: In a city renowned for luxury, what future innovations or plans does Dukes The Palm have in store to further elevate the experience for guests seeking a touch of royalty during their stay?

JCR: We are currently developing two important projects for our hotel. The first is to create a new gastronomic concept with a fusion of Spanish and Arabic cuisine. Our goal in the upcoming years is to become eligible for a Michelin Star. The second project is to enhance the gastronomic offerings on our terrace by incorporating a snack restaurant built in a double-decker London bus. This will be complemented by a retail area, allowing our customers to make purchases of various items as well as taste different tapas-style dishes and snacks.

LLA: And finally, can you share with us any future aspirations you have for your own professional journey?

JCR: I would love to continue leading the Dukes The Palm, a Royal Hideaway Hotel project, and be part of the development that Barcelo Hotel Group is undertaking in the Middle East and Asia. This involves assisting both

EXCLUSIVE INTERVIEW WITH ANDRÁS BÍRÓ OF THE CAPITOL KEMPINSKI HOTEL SINGAPORE

András Bíró, General Manager at The Capitol Kempinski Hotel Singapore, brings a wealth of international experience spanning Hungary, Singapore, China, Maldives, UAE, and Russia since embarking on his hospitality career in 2004.

An alumnus of Northwestern University Kellogg School of Management with an MBA, András has been instrumental in positioning the 155-room Capitol Kempinski Hotel as the leading luxury heritage hotel in Singapore. Under his leadership, the hotel stands as a testament to personalized and unforgettable stays for guests in Singapore’s Civic & Cultural district.

We spent some time with him, to learn a bit more about the man behind the magic at the wonderful Capitol Kempinski Hotel Singapore and discover what it takes to manage a luxury hotel in one of the most advanced cities in the world.

Luxury Lifestyle Awards: How did your extensive international experience in countries such as China, Maldives, UAE, and Russia contribute to your approach as the General Manager at The Capitol Kempinski Hotel Singapore?

András Bíró: Having been exposed to various cultures in an international setting provides me with the insights to conduct business more efficiently fuelled by an understanding of cultural nuances and having a global mindset.

LLA: The Capitol Kempinski Hotel is situated in Singapore’s Civic & Cultural district, surrounded by iconic landmarks. How do you leverage the hotel’s location to provide a unique and personalized stay experience for guests?

AB: We definitely enjoy a host of privileges – from our strategic locations in Singapore’s Civic & Cultural District and our beautifully restored heritage buildings to Kempinski’s bespoke European luxury hospitality – all these combined provide our guests with the exceptional stay experiences.

LLA: Can you share insights into the restoration process of the neoclassical-style Capitol Building (1933) and Venetian Renaissance-style Stamford House (1904)? How has the blend of timeless heritage and modern luxury been achieved in the 155-room hotel?

AB: The Capitol Building and Stamford House are two iconic landmarks in Singapore’s Civic and Cultural district, and it is definitely a restoration masterpiece by acclaimed architect and Pritzker Architecture Prize winner Richard Meier. Much care was taken to restore their inherent Victorian beauty while infusing them with Kempinski’s signature bespoke hospitality. Reimagined by renowned interior designer, the late Jaya Ibrahim and his team (now part of BLINK Design Group), the design stays true to the colonial art deco aesthetic prevalent in the early 1900s when the two conservation buildings were constructed, while subtly updated with a sophisticated and modern touch. Every corner tells a story – from the original Chengal wood flooring and the travertine limestone columns to the lamps and cornices inspired by Singapore’s mascot, the Merlion. High gloss piano rosewood lacquered finishes, silver nickel, and polished marble finishes are exquisitely amalgamated to showcase the character and richness of this Victorian and Art Deco masterpiece.

LLA: With seamless connectivity to City Hall MRT and proximity to major attractions, how do you ensure the hotel meets the diverse needs of both business and leisure travelers?

AB: What makes us truly unique is our people, who will go above and beyond to listen to our guests and personalize each stay experience. No request is too big a request – because we understand each guest is unique and the cookie-cutter way of doing things simply does not work anymore. We have unique offerings targeting business and leisure travelers. For example, our Glampkation package is specifically designed for families traveling with young children, and the inclusions feature family-friendly activities that both adults and kids can participate in. For business travelers, our proximity to major offices, transfer services, and lounge access helps them to stay on top of their game.

seamlessly weaved into one. Here, guests are spoilt for choice with various dining options made available in the hotel and at Arcade @ The Capitol Kempinski amidst a casual, semi-alfresco area. The mall features numerous interesting lifestyle boutiques while Capitol Theatre, built as one of the finest theatres in the 1930s, remains an icon until today where concerts and shows take place. The neon sign outside the theatre remains the same as how it was in its glorious day, and it is today one of the most Instagrammable spots!

LLA: Could you give us some insight into the unique features and offerings of the various dining venues in the hotel?

AB: 15 Stamford, the hotel’s signature restaurant continues to bring diners an elevated dining experience. Step into 15 Stamford, where an ornate stained glass ceiling and intricate filigrees combine to create an elegant ambiance exuding a timeless heritage charm. Under the concept of “where the land meets the sea,” the menu features fresh land and sea produce, meticulously prepared by our talented culinary team.

The hotel Lobby Lounge provides an urban oasis for guests to unwind, or to catch up over a casual meeting. This venue also serves a beautifully presented five-course afternoon tea that impresses both the eyes and the palate.

The Bar at 15 Stamford is a true gem. Discover the rich history of the venue, including the life of Joseph Balestier, the first US consul to Singapore and his wife, Maria Revere - the daughter of Boston Tea Party revolutionary and civil war midnight rider Paul Revere here in The Bar at 15 Stamford.

Amidst an intimate setting exuding a classic, heritage charm, explore storied curations from the menu, including its signature Plantation 1840 rum cocktail inspired by Joseph Balestier, as well as a carefully curated range rum labelsone of Singapore's largest collections.

We will be launching more exciting F&B concepts this year so stay tuned!

LLA: The hotel promises exquisite venues for weddings and corporate events. What makes the event spaces at The Capitol Kempinski Hotel Singapore stand out, and how do you cater to the specific needs of different events?

AB: Our unique function space, The Atelier, sits next to a generous foyer on the fourth floor of the Stamford House. The unique pitched ceiling gives an illusion of space whilst the pillarless area offers unblocked views for guests, and the hall can also be separated into two smaller spaces to cater to groups of different sizes. The interior of the

exclusive ballroom is further enhanced by the impressive works of de Gournay, where guests can admire the 18-metre wall panel with hand-painted motifs.

For a more intimate setting, we have The Private Room and the semi-private area at 15 Stamford, which can be fully customized according to various event needs. The built-in AV set-up is great for all presentation needs.

The Capitol Theatre, in its full grandeur, showcases a world-class AV setup and rotational floor system that allows for flexible seating configuration. This space can be used for large social events, concerts, and wedding reception. With all these unique event spaces, we can cater to the various needs of modern-day events.

LLA: As the General Manager, what initiatives have you implemented to ensure the impeccable quality of service and hospitality at The Capitol Kempinski Hotel Singapore?

AB: Putting people first. The hospitality industry is a people-oriented business and it is through great people that we can deliver impeccable service and hospitality. It is important to ensure we have the right people, provide them with the right training, and ensure that we are staying ahead of the game by constantly improving and evolving.

LLA: Your background includes an MBA from Northwestern University Kellogg School of Management. How has your academic background contributed to your leadership role in the hospitality industry?

AB: Enrolling in an EMBA program while maintaining work responsibilities is a huge commitment, which teaches one to be more resourceful and better time management. Having the flexibility and opportunity to study on different campuses and take different modules allow the flexibility, but has also greatly expanded my horizons, where I forge great connections with inspiring fellows from other industries.

initiatives aimed at enriching guest stays, such as personalized heritage tours, vintage Vespa sidecar tours, and bicycle rental services. The luxury hospitality industry in Singapore is highly competitive with so many hotels of various positions opening. It is important for us to maintain our competitive edge by staying true to Kempinski’s signature luxury European hospitality, look after our guests, and embrace technology to increase productivity. We have implemented numerous digitization initiatives to help us make our processes more streamlined and efficient.

LLA: The hotel offers recreational facilities such as a luxury spa, saltwater relaxation pool, and a 24-hour fitness center. How do these amenities contribute to the overall well-being and satisfaction of guests?

AB:It is important to let guests feel their best when they are away from home. Our recreational facilities are thoughtfully built to provide guests with a high level of comfort to maintain their workout and wellness regime while they are traveling. The 24-hour fitness center features advanced Technogym cardio equipment, weight machines, and TRX suspension trainers, as well as dumbbells of various weights and gym balls for any strength and balance training.

The saltwater relaxation pool, enclosed within a wall of greenery provides the perfect quiet escape to unwind and relax while The Spa offers a series of curated massages designed for total relaxation, along with facial treatment by luxurious Swiss skincare brand, Valmont.

LLA: Could you share your vision for the future of The Capitol Kempinski Hotel Singapore? How do you plan to further enhance the hotel’s reputation as a luxury five-star heritage destination in Singapore’s Civic & Cultural district?

AB: We are, of course, working on continuous improvement to maintain a high level of guest satisfaction and at the same time, handpicking one-of-a-kind luxury experiences for guests, and bringing exciting dining concepts to the shores of Singapore. We have just launched our new Terrace Rooms and we will progressively roll out enhanced suite products. ESG is also a big focus for us to ensure we run business in sustainable ways for both the environment and the community we are in.

ELEVATING LUXURY HOSPITALITY: AN EXCLUSIVE INTERVIEW WITH MR. DAMIAN TAN, TOP 100 HOTEL GENERAL MANAGERS OF THE WORLD, 2023 OF PARKROYAL ON BEACH ROAD

Can you share with us the unique features that make PARKROYAL on Beach Road stand out as a luxury destination in the hospitality industry?

PARKROYAL on Beach Road distinguishes itself as a luxury destination with the tagline 'A Gateway to Vibrant Locales.' While we prioritize delivering exceptional hospitality solutions and top-notch services to our guests, our unique selling proposition lies in the strategic location of our hotel in the culturally rich Kampong Gelam in Singapore. We pride ourselves on integrating cultural and local experiences into the fabric of our establishment. Our commitment to luxury goes beyond the conventional understanding; it extends to the richness of the culture surrounding us. Inspired by local aesthetics, our interiors embody the spirit of the locale, and our diverse range of food and beverage outlets incorporates elements of the vibrant local culture. In our view, luxury is a holistic concept that encompasses both guest experiences and services. We strive to redefine luxury by offering the very best in every facet, ensuring that our guests enjoy an unparalleled and immersive experience at PARKROYAL on Beach Road.

LLA: Given your international exposure and diverse cultural experiences, how does PARKROYAL on Beach Road cater to the preferences of a global audience seeking luxury accommodations?

DT: With my extensive international exposure and diverse cultural experiences, at PARKROYAL on Beach Road, our approach is rooted in a genuine understanding of the diverse needs and expectations of guests from around the world. The hotel welcomes guests with various profiles, including corporate travelers, leisure seekers, and first-time tourists to Singapore.

We prioritize adopting a consumer-centric mindset, acknowledging the unique dynamics within each demographic of guests. Whether it's corporate travelers with specific business requirements, leisure travelers seeking relaxation, or tourists navigating a new city, we make it a priority to comprehend their distinct needs. This understanding informs our commitment to providing convenience through tailored offerings and services delivered by our dedicated team. At PARKROYAL on Beach Road, our goal is not only to meet but to exceed the expectations of our global audience by creating an environment where guests from diverse backgrounds feel not just accommodated but truly understood and valued.

LLA: In your view, how has the role of a General Manager evolved, especially in the context of the ever-changing landscape of the hospitality industry?

DT: In my perspective, the role of a General Manager has undergone significant evolution, particularly in light of the constantly shifting landscape of the hospitality industry. Traditionally seen as overseeing day-to-day operations, today's General Manager is a strategic leader navigating complexities brought about by technological advancements, changing consumer preferences, and global events.

The modern General Manager is not only a guardian of operational excellence but also a visionary, adapting strategies to align with industry trends and challenges. Embracing innovation, fostering a dynamic work culture, and staying attuned to guest expectations have become integral aspects of the role. Moreover, the emphasis has shifted towards sustainability, digitalization, and creating memorable experiences to remain competitive in this ever-evolving industry.

Successful General Managers today must blend strategic foresight, adaptability, and a customer-centric approach to thrive in the dynamic landscape of the modern hospitality industry.

LLA: As one of the TOP 100 Hotel General Managers globally, what strategies do you employ to ensure exceptional guest satisfaction and loyalty at PARKROYAL on Beach Road?

DT: Central to our approach is a relentless commitment to personalized service and anticipating the evolving needs of our guests.

We prioritize continuous staff training to enhance service delivery, valuing the importance of a dedicated and well-prepared team. Leveraging guest feedback is another key component, as it provides valuable insights that enable us to refine and elevate our offerings. By staying abreast of industry trends and innovations, we ensure that our services align with the expectations of a modern traveler.

One crucial aspect of our loyalty strategy involves the implementation of the Pan Pacific DISCOVERY program, a renowned loyalty program by Pan Pacific Hotels Group. Through this program, guests staying at our property earn valuable reward points. As guests progress through different tiers of the loyalty program, these accumulated points can be redeemed for complimentary stays and various offerings not only at our property but also at our esteemed sister properties. This initiative not only cultivates a sense of exclusivity and appreciation for our guests but also establishes a lasting connection, encouraging them to choose and return to PARKROYAL on Beach Road for their hospitality needs.

that the true distinction between a standard hotel and a luxurious one lies in the heartfelt and authentic service provided by our dedicated team.

We emphasize the importance of personal connections, genuine interactions, and anticipating the unique needs of each guest. It is this human element, rooted in sincerity and warmth, that elevates the guest experience at our hotel.

LLA: With a focus on international exposure, how does PARKROYAL on Beach Road contribute to creating memorable and unique experiences for its guests from different parts of the world? Use Pan Pac vision

DT: At PARKROYAL on Beach Road, our commitment to creating memorable experiences for guests from around the world is deeply ingrained in our adherence to the vision of Pan Pacific Hotels Group: The Trusted Global Hospitality Group. Aligned with this vision, one of our key blueprints is 'People Focused.' We believe in building and developing associates who are not only aligned with our vision but are also deeply engaged in creating memorable experiences for guests and communities.

Encountering guests from diverse corners of the globe presents challenges such as language barriers, cultural differences, and varying practices. To overcome these challenges, our dedicated team undergoes training, equipped with the skills to navigate these complexities with respect and a genuine commitment to extending heartfelt hospitality. Our approach is centered on fostering an environment where guests feel not only welcomed but truly understood, ensuring that their stay with us is not just a visit but a collection of unforgettable moments.

LLA: Could you elaborate on the importance of sustainability and corporate responsibility within the luxury hospitality sector, and how PARKROYAL on Beach Road addresses these aspects?

DT: The significance of sustainability and corporate responsibility in the luxury hospitality sector is paramount, reflecting a growing awareness of environmental and social impacts. At PARKROYAL on Beach Road, we recognize our role as stewards of both the local and global community.

We understand that discerning guests not only seek luxury in their accommodations but also value ethical and responsible practices. At PARKROYAL on Beach Road, we address this by implementing sustainable initiatives and responsible practices throughout our operations. From eco-friendly measures in our day-to-day activities to community engagement programs, we strive to minimize our environmental footprint and contribute positively to the communities we serve.

In addition to our sustainability efforts, PARKROYAL on Beach Road maintains a strong focus on corporate social responsibility (CSR) activities each year. These initiatives include occasional art drives and strategic charity partnerships with organizations such as Extraordinary People and Community Chest. Through these collaborations, we aim to extend a helping hand to those in need, making a positive impact on the communities we are a part of.

Cultural sustainability is another key aspect of our commitment. We take pride in promoting the rich cultural and heritage elements of the hotel's surroundings, particularly within the Kampong Gelam heritage district. Our dedication to preserving and showcasing the cultural richness of this area is reflected in various initiatives and events.

LLA: In your opinion, what defines 'luxury' in the modern world of hospitality, and how does PARKROYAL on Beach Road embody this definition?

DT: In my perspective, 'luxury' in the modern world of hospitality is defined by a seamless fusion of personalized experiences, impeccable service, and a commitment to meeting the evolving needs of discerning travelers.

At PARKROYAL on Beach Road, our embodiment of this definition lies in our dedication to providing an all-encompassing luxury experience. We prioritize attention to detail, anticipating and exceeding guest expectations at every touchpoint. Our commitment to delivering exceptional service is evident in our staff's unwavering dedication to ensuring that every guest feels not just accommodated but genuinely valued.

LLA: As the Chairman for Institute of Technical Education Work-Learn Technical Diploma Committee, how do you contribute to shaping the next generation of leaders in the hospitality industry, and how does this impact the services at PARKROYAL on Beach Road?

DT: In my capacity as the Chairman for the Institute of Technical Education Work-Learn Technical Diploma Committee, I play a pivotal role in collaboratively shaping the next generation of leaders within the hospitality industry. Working closely with the committee and esteemed teaching professionals at the Institute of Technical Education, our focus is on designing courses and workshops that specifically enhance leadership skills and incorporate a real-time syllabus reflecting the current needs of the dynamic hospitality sector. The aim is to ensure that students gain practical and relevant knowledge, transcending theoretical concepts.

These meticulously crafted programs provide students with invaluable training, coaching, and mentoring opportunities, enabling them to unlock their potential and emerge as future leaders in the industry. The emphasis is on the application of acquired knowledge in their daily work life.

The impact of these initiatives resonates significantly within the services at PARKROYAL on Beach Road. We actively seek to recruit graduates who have undergone well-rounded training, and we encourage our prospective staff to participate in these programs. By aligning our learning and development programs with the course syllabus, we aim to elevate service levels within our establishment. Nurturing and molding the next generation of leaders ensures that the services at PARKROYAL on Beach Road consistently maintain exceptional quality.

These emerging leaders comprehend the paramount importance of customer satisfaction and possess the skills needed to continually strive for providing memorable guest experiences. Their infusion of fresh perspectives, innovative technologies, and modern approaches enhances our services, ensuring a superior overall guest experience. Engaging in this role not only reflects our commitment to excellence but also positively influences the reputation and branding of PARKROYAL on Beach Road, attracting like-minded associates who share our dedication to providing unparalleled service.

LLA: Given the significant changes in travel trends, what initiatives has PARKROYAL on Beach Road taken to stay ahead and meet the evolving needs of luxury travelers?

DT:

now offers thoughtfully curated room packages that seamlessly integrate spa activities. As part of our commitment to sustainability, we have eliminated plastic bottle usage and introduced filtered tap water in all rooms. In response to the demand for hassle-free experiences, our checkout process has been streamlined—guests can now effortlessly complete it with just a simple QR code, eliminating the need to visit the front desk.

EXCLUSIVE INTERVIEW: DAVID MULIN , GM OF SOFITEL LEGEND SANTA CLARA CARTAGENA, ON DOUBLE TRIUMPH IN TOP 100 HOTEL GENERAL MANAGERS AND TOP 100 HOTELS AND RESORTS OF THE WORLD 2023

Step into the world of luxury with an exclusive interview featuring Mr. David Mulin, the esteemed General Manager of Sofitel Legend Santa Clara Cartagena. Leading a hotel recognized among the TOP 100 Hotels and Resorts of the World 2023 by Luxury Lifestyle Awards, Mr. Mulin shares insights into the philosophy, experiences, and distinctive charm that make him an influential figure in the realm of luxury hospitality which is why he has also been recognized among the TOP 100 Hotel General Managers of the World 2023.

Luxury Lifestyle Awards: It is an absolute pleasure to meet with you today, David. Thank you for taking the time to chat with us and a big congratulations on this momentous achievement of being recognized in two categories in TOP 100 of the World, 2023.

LLA: As the General Manager of Sofitel Legend Santa Clara, what does this prestigious recognition as one of the TOP 100 Hotel General Managers and TOP 100 Hotels and Resorts of the World 2023 mean to you personally and for the entire team?

DM: I am thrilled to have been featured in this significant global ranking that acknowledges the finest luxury brands in the world, not limited to the hospitality industry. Our hotel in Cartagena is an iconic and legendary property that has successfully captured the essence of Caribbean culture and transformed it into unique experiences that have been well-received by our guests and visitors from across the globe.

It is an honor for my Team & me to receive these recognitions, and we are committed to maintaining this level of global excellence and quality. We will continue to elevate our hotel to new heights and provide our guests with unforgettable experiences.

LLA: Being recognized as one of the TOP 100 Hotel General Managers of the World is a remarkable achievement. Can you share a personal highlight or accomplishment that you believe played a significant role in earning this prestigious accolade?

DM: The best part of my job is when I get together with my team of ambassadors and we create unique and memorable experiences. These moments are incredibly motivating because I can see the dedication of every single team member at the hotel. Another significant moment that brings me a lot of satisfaction is when guests approach me and express their gratitude for the experience they had at the hotel. Even though these may seem like small details, they hold great meaning to me because they reassure me that I am doing my job well.

LLA: In your role as General Manager, what specific leadership qualities or initiatives do you feel have contributed to your individual recognition and the overall success of Sofitel Legend Santa Clara as one of the TOP 100 Hotels and Resorts of the World?

DM: As the General Manager of the property, my drive comes from a passion for people, our industry, excellence, and every effort I make to ensure that the hotel becomes the best in Cartagena, Colombia, and the world. I strive to convey this same passion to my entire team of ambassadors to motivate them each day.

LLA: Personalization is often emphasized in luxury experiences. How do you personally approach tailoring services to meet the individual preferences of Sofitel Legend Santa Clara's discerning guests?

DM: Through my extensive experience working at hotels and resorts in regions spanning Europe, Asia, Oceania, the Middle East, Africa, and the Americas, I have gained valuable insights into the preferences of the most discerning guests. This has enabled me to refine my understanding of the experiences and services that best align with their needs.

LLA: Elegance is a core value of Sofitel Legend. How is this commitment to elegance reflected in your leadership style and the overall ambiance of the hotel?

DM: As the senior leader of my property, I am committed to excellence in everything I do. Our hotel's value

LLA: Sofitel Legend Santa Clara maintains the highest standards of quality. How do you ensure that these standards permeate every aspect of the guest experience, from service to materials used?

DM: Maintaining the highest standards of quality throughout the hotel is of utmost importance to us. That is why I have invested significant effort and resources into consistently training our ambassadors in the areas of luxury and customer service. I have established partnerships with both national and international entities such as Forbes Travel Guide, Signature, the Institute of Modern Butlers, Accor Academy, as well as SENA in Colombia to ensure our training programs are world-class.

LLA: The hotel is known for blending history and modern luxury. How do you balance these elements to create an environment that resonates with both traditional and contemporary expectations?

DM: We are lucky to operate a property that has been standing for more than 400 years, and it holds great cultural and historical significance dating back to the period of the Clarisse nuns and the time when the hotel served as a hospital in the mid-20th century. We have seamlessly blended these experiences with modernity, such as recreating the gastronomy of the Clarisse sisters with gourmet touches and creating our iconic suites. These majestic rooms are adorned with artworks and memories of Colombia's most prominent visual artists, such as Maestro Fernando Botero. We have successfully combined our French DNA, which is rich in traditions and culture, with this historical richness.

LLA: Can you share a memorable instance where the personalized service at Sofitel Legend Santa Clara resulted in a particularly noteworthy and cherished guest experience?

DM: There are many examples that come to mind, but one that stands out is the time a group of high net-worth bikers stayed at our Sofitel hotel. We made sure to secure a parking spot for each of their bikes and even polished them. As a special touch, we created weatherproof stickers for each biker to attach to their motorcycle as a reminder of their trip. This personalized service left a lasting impression on the bikers and proved that we can adapt to the needs of any guest.

LLA: In a world where travel preferences are evolving, how does Sofitel Legend Santa Clara continue to honor its historical legacy while adapting to the changing expectations of modern travelers?

DM: We always keep a close eye on the latest trends in the hospitality industry and strive to tailor our property to meet the evolving needs and expectations of our customers. Furthermore, we continuously listen to our guests, taking note of their likes, dislikes, and most importantly, their desires. This approach helps us to gain firsthand insights into the preferences of our customers.

LLA: What are some of the unique features and amenities that you believe set Sofitel Legend Santa Clara apart, making it a destination of choice for luxury travelers?

DM: At our hotel, we stand out for several reasons. Our dedication to providing excellent service is a significant factor that sets us apart from the rest. We have a specialized team of butlers who are unique to our country and who always go the extra mile to anticipate guests' needs even before they arrive. Our exclusive and diverse experiences, ranging from gastronomy to well-being through a state-of-the-art spa, are also a key part of our uniqueness. The modern rooms located in the colonial and republican areas, which are part of the hotel's history, also contribute to our distinctiveness. As soon as guests enter the hotel, they can feel the sophistication with a touch of the Colombian Caribbean. We also have a set of iconic suites that showcase the talent of four Colombian master painters: Fernando Botero, Enrique Grau, Ana Mercedes Hoyos, and Amaral. Botero himself even signed the wall of the suite that bears his name. It's a real treat for any art lover!

LLA: As the General Manager, how do you envision the role of Sofitel Legend Santa Clara in shaping the future landscape of luxury hospitality, and what innovative experiences can guests anticipate in the coming years?

DM: My aim is to remain the benchmark of luxury in Colombia and the region. To achieve this, I am committed to sustainability, engaging with local communities, and placing a greater emphasis on art and culture. Additionally, I aim to incorporate technology more quickly into our operations. These key elements will undoubtedly aid us in creating new experiences for our guests to savor.

LLA: For those considering Sofitel Legend Santa Clara for their next getaway, what personal message or invitation would you extend to entice them to experience the exceptional luxury that your hotel provides?

DM: If you are looking for a luxurious hotel that combines the rich history and culture of the Colombian Caribbean with the sophistication of the Sofitel brand, I would highly recommend a visit to Sofitel Legend Santa Clara. During your stay, you can indulge in unforgettable culinary experiences at our restaurants, 1621 and El Jardín, which offer the finest gourmet cuisine. Additionally, our Sofitel Spa offers the best wellness rituals to help you relax and rejuvenate. The hotel's ambiance takes you back in time, providing a truly unique experience that you will not forget.

These questions are designed to not only highlight David Mulin as one of the Top Hotel General Managers of The World, and Sofitel Legend Santa Clara's achievement as one of the Top Hotels and Resorts of the World but also to

TANG PALACE HOTEL SAJID KHAN

Mr. Sajid Khan, a renowned figure in the global hospitality industry and recently recognized as one of the TOP 100 Hotel General Managers of the World, leads The Tang Palace Hotel with pride as its General Manager. His dedication to excellence sets the standard for an exceptional guest experience awaiting visitors at the luxurious haven in Accra.

heart of Accra.

EXCLUSIVE INTERVIEW WITH RENOWNED HOTEL GENERAL MANAGER, MELVIN LIM: A GLOBAL RECOGNITION CELEBRATION

In 2023, Melvin Lim secured a position among the Luxury Lifestyle Awards' TOP 100 Hotel General Managers of the World. In this interview, he unfolds his remarkable 28-year career trajectory, with insights into his leadership and innovative strategies.

to an exclusive conversation in which he generously shares his experiences, including the transition he recently made to Pan Pacific Singapore, the changing landscape of luxury hospitality, and the factors that have led to his global recognition.

LLA: The hospitality industry is known for its dynamic nature. How do you stay abreast of the constant changes and innovations in the industry, and how does this influence your leadership style?

M.L: In the dynamic hospitality industry, my leadership centers on continuous learning from conferences and networking to grasp emerging trends. Embracing technology is vital; I invest time in researching and implementing cutting-edge systems. My adaptive and collaborative leadership style fosters positivity, innovation, encouraging the team to embrace change swiftly and ensuring our offerings stay ahead of industry shifts.

LLA: Luxury means different things to different people. How do you ensure that your team understands and delivers on the personalized and exclusive experiences that define luxury in the context of Pan Pacific Singapore?

M.L: Ensuring our team at Pan Pacific Singapore embodies and delivers personalized, exclusive experiences is our priority. We believe in delivering an experience for every guest that goes beyond luxury. Through targeted training programs, we emphasize in personal touch, excellent customer service and scenario-based exercises. Our staff anticipates and exceeds guest preferences, creating bespoke moments. Instilling a culture of attentiveness and empathy, we foster genuine connections with our guests. By aligning our team's values with the essence of luxury, we consistently deliver unparalleled experiences that define Pan Pacific Singapore.

LLA: Your management style is described as "horizontal." How does this approach contribute to the success of your team, and how do you balance being approachable with maintaining authority as a leader?

M.L: My "horizontal" management style emphasizes collaboration, fostering open communication, idea-sharing, and a sense of ownership within the team. Breaking down hierarchical barriers values each team member's expertise, leading to innovation and heightened job satisfaction. Balancing approachability, achieved through regular check-ins and an open-door policy, with authority involves setting clear expectations and making decisive decisions. This balance ensures a harmonious work environment, where mutual respect and collaboration thrive, contributing significantly to our team's success.

LLA: In your pursuit of improving in-room comfort, you make use of objective measurements and guest feedback. Could you provide an example of a specific occasion when feedback from a guest resulted in a noteworthy enhancement to the overall in-room experience?

M.L: One instance involved a guest advocating for a more eco-conscious approach to room amenities. In response, we transitioned to sustainable practices, aligning with our commitment to environmental responsibility. Our dedication to environmental consciousness is evident in recent updates such as featuring hotel information and the in-room dining menu on our IPTV system (TV), reducing the usage of paper print materials and minimizing paper wastage. We've also installed Filter Drinking Water Taps to eliminate single-use plastic bottles and introduced Shower Amenities Dispensers to reduce the single-use of plastic containers for shampoo and shower gel, contributing to a more sustainable and satisfying guest experience.

LLA: Reflecting on your extensive career, what are the most significant changes you've observed in the hospitality industry, especially in terms of sustainability, technology, and guest expectations?

M.L: In my extensive hospitality career, I've seen significant shifts in sustainability, technology, and guest expectations. Sustainability is now paramount, influencing operations and guest experiences with an emphasis on eco-friendly practices, sustainable sourcing, energy efficiency, and waste reduction. This reflects a collective commitment to environmental responsibility.

LLA: Considering the evolving landscape of guest preferences and industry trends, how do you anticipate the role of a General Manager evolving in the next five to ten years?

M.L: In the next five to ten years, I foresee the role of a General Manager evolving to become even more guest-centric and tech-integrated. Anticipating and adapting to rapidly changing guest preferences will be pivotal. Embracing advanced technologies for personalized experiences and sustainable practices will be central to the role.

LLA: As a General Manager, fostering a positive work culture is crucial. How do you ensure that your team is motivated, engaged, and aligned with the values and vision of the hotel?

M.L: Ensuring a positive work culture involves clear communication of our values and vision, fostering open dialogue, recognizing achievements, and providing growth opportunities. By promoting collaboration and acknowledging the team's contributions, we cultivate a motivated, engaged, and aligned workforce.

LLA: If you could change one aspect of the hospitality industry today to better prepare for the future, what would it be, and how do you envision it shaping the industry in the long term?

M.L: I would focus on reducing food waste and leveraging technology for personalized guest experiences to reshape the hospitality industry's future. Addressing sustainable food management aligns with eco-friendly practices, while integrating technology enhances operational efficiency and appeals to conscientious guests. This combined shift has the potential to make the industry more sustainable, efficient, and socially responsible, providing memorable experiences for guests to cherish.

LLA: Looking ahead, what goals and aspirations do you have for Pan Pacific Singapore, in terms of guest experiences, as you continue to lead the team towards excellence?

M.L: Looking ahead, our goals for Pan Pacific Singapore, our flagship, are centered on elevating guest experiences to new heights, transcending luxury. We aim to be synonymous with unparalleled hospitality, offering personalized and memorable stays. Our focus includes continuous innovation, embracing cutting-edge technology for seamless experiences, and a strong commitment to creating an atmosphere of warmth and genuine care for every guest to leave with cherished memories, remembering us as one of the top-best hotel experiences they've had.

THE PAVILIONS PHUKET

Phuket, an island paradise nestled in the south of Thailand, is renowned for its stunning beaches, vibrant nightlife, and luxurious resorts. Among the many prestigious properties on the island, The Pavilions Phuket stands out as a beacon of opulence and tranquillity.

Since its opening, The Pavilions Phuket has been captivating the hearts of travellers seeking an unforgettable escape. Perched majestically atop one of the island's highest vantage points, the resort offers panoramic views of the Andaman Sea and lush tropical mountains.

The Pavilions Phuket boasts a collection of luxurious private villas and spacious suites, each thoughtfully designed to be an ideal choice for couples looking for a sophisticated getaway and utmost comfort with modern amenities, including a private pool, and terraces that offer stunning views of the surrounding landscapes. The attention to detail and emphasis on privacy create an ambience of exclusivity, allowing guests to relax and unwind in their own personal oasis.

The Pavilions understands the importance of holistic well-being and offers a range of spa and wellness experiences to cater to their guests' needs. From soothing massages to revitalizing facials, each therapy is designed to restore balance, rejuvenate the body, and promote a sense of inner peace.

Beyond the luxurious accommodations, the culinary experiences at The Pavilions Phuket are nothing short of extraordinary. The resort offers three exceptional dining experiences, from the authentic Italian cuisine at ALTO Italian Restaurant and Cocktail Bar that will transport guests to the heart of Italy, to the Japanese delights accompanied by panoramic views at 360 Bar and finally saver the distinctive flavours of Thailand by the pool at Firefly Pool and Restaurant, each location within The Pavilions Phuket offers a unique experience that will leave a lasting impression.

For more information, visit The Pavilions Phuket. https://www.pavilionshotels.com/phuket/

ALPINE OPULENCE: AN EXCLUSIVE INTERVIEW WITH PIERRE-HENRI BOVSOVERS, GM OF W VERBIER, TOP 100 HOTEL GENERAL MANAGERS OF THE WORLD - UNVEILING THE SECRETS OF A TOP 100 HOTEL OF THE WORLD IN 2023

Nestled amidst the pristine beauty of the Swiss Alps, W Verbier stands as an epitome of modern luxury and alpine charm. As a distinguished member, among the TOP 100 Hotels and Resorts of the World in 2023, this avant-garde hotel offers a seamless blend of cutting-edge design, unparalleled service, and breathtaking panoramic views. With its sleek aesthetics and a commitment to providing an exclusive and immersive experience, W Verbier beckons discerning travelers to indulge in a world where alpine sophistication meets contemporary elegance. In today's exclusive interview, Luxury Lifestyle Awards have the pleasure of conversing with Pierre-Henri Bovsovers, the General Manager of W Verbier, recently crowned among the TOP 100 Hotels and resorts of the World in 2023. Mr. Pierre-Henri Bovsovers himself has also been recognized among the TOP 100 Hotel General Managers of the World 2023.

We're excited to delve into the world of W Verbier with Mr. Bovsovers and explore what sets this hotel apart in the realm of luxury accommodations.

Luxury Lifestyle Awards: It is an absolute pleasure to meet with you today Pierre-Henri. Thank you for taking the time to chat with us.

Congratulations on being named not only among the TOP 100 Hotels and Resorts of the World in 2023 but also among the TOP 100 Hotel General Managers of the World in 2023. What a remarkable achievement! Can you share with us the key principles and strategies you implement at W Verbier that contribute to this prestigious acknowledgment, ensuring an exceptional guest experience?

Pierre-Henri Bovsovers: The most important thing to deliver unforgettable service to our guests is to take care of our associates. Also, one of my key principles is to always listen to the feedback of our guests and to create for them a memorable experience that they don’t find anywhere else.

LLA: In your role as the General Manager of W Verbier, celebrated among the TOP 100 in the world, how do you personally ensure that the hotel not only meets but exceeds the expectations of its discerning clientele, delivering a level of service that sets W Verbier apart in the luxury hospitality landscape?

PHB: In our industry, it’s all about passion. My main focus is to lead with passion and to set an example for the team. We want our team to love its job and do it with passion. At W Verbier, we give service truly from the heart and our guests feel it and recognize it. They feel comfortable, at home.

LLA: Can you share with us the unique features and experiences that make W Verbier stand out among the TOP 100 Hotels and Resorts of the World in 2023?

PHB: Our location is one of the most beautiful in the world, with more than 300 days of sun per year. The hotel is open all year round and we are very lucky as in Verbier every season is different, one more beautiful than the other. All year long, we offer our guests seasonal experiences to explore Verbier and make the most of a getaway in an alpine paradise.

LLA: In what ways does W Verbier embrace the local culture and surroundings, offering a distinctive experience for guests looking to immerse themselves in the beauty of the Swiss Alps?

PHB: Our design is unique. From the outside, the hotel looks like a traditional alpine chalet. Inside, the design is daring; local materials such as wood and stone are fused with modern accents in the W Hotels’ style to create spaces that are spectacular to look at and divine to dream in.

Our 123 stylish rooms and suites, each with a fireplace, Signature W bed, and a private balcony are perfect for an intimate gateway after an exhilarating day outside. The 6 W Residences, from two to three bedrooms all featuring a private kitchen, balconies, and lounge spaces are the best place to call home away from home. Many details in the hotel’s design remind Switzerland with a touch of red and Swiss crosses.

LLA: Could you highlight some of the premium amenities and services that make a stay at W Verbier a truly luxurious experience for our audience?

PHB: In every room, guests can enjoy our premium amenities, such as a W bathrobe, and W slippers. They can cozy up to their own private fireplace and stretch out on the W signature bed featuring a pillow-top mattress, goose-down bedding, 350-thread-count cotton sheets, and W pillows. They can put their own on the Geneva® wireless sound system, tune in to the 42-inch flat-screen TV, or connect to the world via high-speed internet access.

Whatever guests need to amp up their stay, from the Mountain Concierge in Winter to the Bike Concierge in Summer and the renowned Whatever/Whenever® service, the W Verbier team is available to make it happen 24/7.

LLA: Considering the hotel's recognition as one of the TOP 100, how does W Verbier prioritize sustainability and environmental consciousness in its operations?

PHB: Our work focuses on the environment and our communities and leverages our people, our brands, our relationships, and our global reach because we are uniquely equipped to help our associates and guests create a better world to experience.

W Verbier has established an internal ‘Green Council’ which has focused on engaging and promoting green practices throughout the hotel. Here are some of our initiatives for sustainability: Water-saving aerators, energy-saving LED lighting in the guest rooms and public areas & movement detectors in the hotel corridors, waste separation, environment-focused purchase, preference of local suppliers, recycling discarded guestroom soaps to be redistributed to families in need, in collaboration with SapoCycle (www.sapocycle.org), use of recycling wood to heat the hotel. Verbier is located in an extraordinary natural environment, surrounded by majestic mountain ranges and some of Europe's most beautiful peaks.

Unfortunately, the melting of glaciers is accelerating, particularly in the Swiss Alps. As the hotel industry is a major consumer of energy and water, W Verbier offers its guests the chance to take an active part in protecting the environment.

Since November 2023, we launched our new environmental campaign called: MAKE A DIFFERENCE. The establishment invites all guests to refuse daily room cleaning and turndown service and have them substituted by a minimum daily room cleaning service. In return, the hotel is offering compensation of 5,000 Marriott Bonvoy points per night.

LLA: What role does technology play in enhancing the guest experience at W Verbier, and how does the hotel incorporate cutting-edge innovations to stay ahead in the luxury hospitality industry?

PHB: We provide the most innovative technology. Guests can contact our team via the Marriot Bonvoy APP for any request they may have, before and during their stay; They can book their restaurant table, order in-room dining, for extra pillows, or anything they want us to deliver. We provide a keyless system allowing guests to open their doors with their mobile phones.

LLA: W Verbier Hotel is known for its stylish design. How does the aesthetic of W Verbier contribute to the overall experience, and what design elements reflect the essence of luxury in your opinion?

PHB: W Verbier’s vibrant design draws its inspiration from the tracks left by skis in the fresh snow and the bike paths around the mountain. In collaboration with architects Stéphane and Vincent Luisier, Concrete, a design bureau from the Netherlands, succeeded in blending New York's contemporary urban cool and traditional local elements. When you visit the hotel, you'll discover and experience our unique design. Let yourself be charmed and blown away by the beauty of the place starting with the entrance, with its giant 6-meters fireplace. Walk towards the Living Room, where the cozy warmth of different types of wood, leather, and wool is mixed with an uber-cool glacier-inspired bar. Settle in the stunning Monumental Staircase with its floor-to-ceiling windows overlooking the valley. Conquer the crimson tunnel to the U-Yama Sushi Bar, fall for the sublime Hispanic-inspired décor of the Eat-Hola, and the divine comfort of Bô! which is both intimate and open to enjoy the view.

Wind down at LE SPA, where the journey takes you from the cubistic welcome area to the more intimate treatment rooms designed in black and soft gold. The pools will bring you under the starry sky of our mountains. Head back to your spacious and stylish room, where the alpine design is as playful and as extra functional as a Swiss knife. Don’t miss out on the hidden gems. Get inspired by 7 Swiss legends reinterpreted by Dutch photographer Marcel Van Der Vlugt and take selfies with pop-up art exhibitions. Take the time to soak in an unforgettable experience contrasting with the breathtaking scenery that W Verbier has in store for you behind every design element.

Armani Neve, this year we host a Valentino pop-up in our monumental staircases. Our official car partner is Porsche Lausanne, we offer driving experiences to our guests. We also develop collaborations with luxury F&B brands to enhance the experience in our bars and restaurants. We create our treatment menu at LE SPA in partnership with two renowned Swiss beauty brands, Alpeor and Dr. Burgener.

LLA: Given the hotel's Alpine location, how does W Verbier provide a seamless blend of adventure and relaxation, catering to guests with diverse interests and preferences?

PHB: The surroundings are naturally beautiful and calm, we offer unique experiences to our guests, such as yoga sessions and private concerts. We help add a little extra with unique culinary experiences such as drinks at sunset around an ice bar or dining on a table carved in the snow.

LLA: Can you share some insights into the culinary offerings at W Verbier, and how the dining experience contributes to the overall luxury experience for guests?

PHB: Open year-round, W Verbier offers its guests and visitors a wide range of culinary options. From the finest cocktails customized by the mixologists at W Living Room to a rewarding Après-Ski drink to the sound of the W Off Piste DJs, W Verbier has it all.

Other limitless possibilities include a palette of flavors to explore with Signature Cuisine at Bô! authentic Japanese creations at U-Yama and Sergi Arola’s exclusive tapas at Eat-Hola. In summer, La Plage is the center–stage; Thrill-seeking mountain enthusiasts enjoy a white sandy outdoor spot surrounded by unparalleled views.

Yearly event with Michelin stars chefs get together during Haute Cuisine culinary weekend. With this exceptional festival, W Verbier offers every year an event full of flavors, surprises, and culinary innovations. Each year, guests discover new concepts and new chefs to celebrate together the sharing of a common passion: gastronomy.

LLA: Looking ahead, what priorities does W Verbier have after achieving the TOP 100 Honor in 2023, and how does the resort plan to leverage this prestigious recognition?

PHB: It is a great honor to receive these recognitions. It also means that we need to be even more attentive in delivering what we promise to our guests. Our teams will continue to work with passion and dedication in providing our guests with a memorable experience