Training Catalogue Caution! Your active professional development is starting here
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Table of contents
Training goal
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Training “Service and Quality Standards”
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Our contacts
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Communication Training. Dealing with Difficult and Angry Guests
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Training “Our Company: History, Mission and Culture”
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Training “Bar Management”
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Recruitment Training
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Training “Chocolatier School”
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Training “New Employees and Their Integration”
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Training “Active Selling Techniques”
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Team Building Training
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Training “Management Skills and Shift Management System”
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Hospitality Training
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The key purpose of our training
The key accent is put on thinking:
is not only to provide you information, but
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to be able you to reason on your own
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to offer you various options
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to give you opportunity to test your ability and get feedback
Our trainings are interactive. They can differ depending on a structure, motivation and behaviour of participants. Trainings are not just lectures where the lecturer plays
the main role; active participation of people is preferred and encouraged
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hands on
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practice of skills
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behaviour attitude and ways of thinkin
our trainings are not the solution to your personal dilemmas to give you a new life again, but it will open your eyes to a professional future. It’s a place and time when in formatted conditions, we will try to work out new methods of employers’ behaviour never been used before.
Thus, studying new things at our trainings just begin!
Our contacts Our trainers are inspired and active specialists with long-term experience in Lviv Handmade Chocolate. Development of own competency is a key factor for successful work. It is important for us to never remain in one place but constantly upgrade our topics and skills, surprise our training participants with novelties and fresh look to the common things. Halyna Ivanyk
Ulyana Ivanyk
Yulian Versta
Oksana Turylo
Training Centre Manager, Hotline Coordinator, Mobile Training Group Coordinator givanyk@chocolate.lviv.ua
HR Manager, Idea-driven Founder and Supervisor yversta@gmail.com
Head Barista, Bartender Trainer uivanyk@chocolate.lviv.ua
HR Analyst, “Mystery Shopper” Program Coordinator, “Tell Us” Program Coordinator oturylo@chocolate.lviv.ua 5
Our Company: History, Mission and Culture
• Participants will get acquainted with the history, the mission and the corporate culture of the Company.
• Our trainers will explain a “value” notion, determine the importance of priority values.
• Personality is formed under the influence of the vlaues.
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Recruitment Training Training members will learn about a hiring procedure that provides a recruitment structure, specifies operating procedures and process documentation, determine a list of necessary hiring documents and provides effective integration of new employees.
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New Employees and Their Integration The aim of the training is
to facilitate the reception of new information of employees, to reveal professional abilities and skills as well as to open their personal capabilities and assist in joining a structural unit and a system of mutual relations in the Company.
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Team Building Training The main task of the training is to create a successful team of professionals and form the only understanding of the Company’s general goals and tasks; to increase employees’ effectiveness performance by means of cooperation skills and mutual help; create staff management skills.
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Hospitality Training Each employee should understand the importance of guests and service culture in an ever changing world of the hospitality industry. Each employee must possess all essential communicative skills for successfully improve guests’ satisfaction.
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Service and Quality Standards The aim of the training is to increase a level of quality service in Lviv Handmade Chocolate, to teach employees to speak with guests politely and master the art of creating positive first impression.
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Communication Training. Dealing with Difficult and Angry Guests The program includes developing management and communicative skills, having skills to sell goods (products, services) and working in conflict and stressful situations.
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Bar Management The training deals with different methods of coffee drinks preparation, professional barista personality demands and ways of improving these features; how to organize a professional barista working place, handle with guests, conflicts and how to avoid conflict situations.
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Chocolatier School A practical training will give you an opportunity to learn about chocolate history, production particularities, a tempering technique and an artistic chocolate approach experience.
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Active Selling Techniques
The training is directed to receive operational skills in the main selling stages: to make a contact, to find out guest’s requests, to speak about products and services, to deal difficult guests and finalize selling. Participants go from non-structural selling to an effective system.
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Management Skills and a Shift Management System This program includes improving skills that allow a manager to build up a management system from setting a goal to estimating achieved results; to develop leader’s qualities that help a manager to involve co-workers in the process of achieving a goal; to take them with the least expenses towards the biggest results.
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4 Steps to Ordering Our Training Programs:
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To define a topic of desired training programs
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To contact our Training Centre specialists
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To accord with location and time
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To actively take part
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Thank you for your attention!