Welcome

This year is not only here but it’s already skipping past!

We have recovered our service performance really

Right First Time parcel damages and losses reduce and customer satisfaction increases.

It’s a tough and competitive market out there and our hard working and motivated colleagues that work As One Passion and a real Can Do spirit that really

So let’s keep these current service levels high and deliver the service excellence our customers demand and truly deserve.

There are lots more great stories from around the business in this edition. It really does make me very proud when I open my Yello! every edition!

Contents

04 Do you measure up?

If you don’t it could seriously

05 Goodbye to Benji

Bubbly bulk driver’s lasting legacy to his colleagues

06 Three little words

A daredevil ‘DHL’ rider’s romantic mission is set to save our drivers valuable time

08 DHL’s World Cup star and yellow for the business. But did she take the gold?

09 Karen in a crisis

Missing ring leaves colleague with tricky husband dilemma

10 Not for girls?

Try telling that to the DHL driver who delivers passion and pride in her job

13 Coming soon!

Behind the scenes at our gamechanging new Coventry Hub

15 The little things…

… mean a lot. Our Head of Engagement on why we need to get the basics right

16 Title contenders

The site manager using football thinking and tactics to create the dream team

20 Win…

… a fantastic Ninja air fryer in our competition

Peter Fuller, CEO - DHL Parcel UK

Payroll Lottery winners

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QR codes

Don’t forget! Whenever you see a QR code, scan it with your smartphone camera to view additional content or videos here and online.

Congratulations to our Payroll Lottery winners: The Payroll Lottery is just £2 a month to enter, with half of your contribution going to the monthly winner and the other half to charity.

To be in with a chance to win, email payroll_ecsuk@dhl.com with your name, location and payroll number.

December: Ben Hocking – Support Analyst IT – £555

January: Stuart Knowles – Tech Data Supervisor, Leicester – £549

February: Agnieszka Adamczewska – Transport Administrator – £547

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