Site Focus

“I joined DHL 17 years ago when we were in Hawkhurst and we’ve gone from strength to strength since then because we’re consistently very good at what we do.

The old site in Tunbridge Wells was fi ne when we moved in but as volumes rose it became a logistical nightmare. We asked for a bigger site to keep growing so this is proof that if you perform you get the rewards.

Things like the canteen and rest areas are little things but they show that we are valued and that means a lot.”

Chris Adams, Night Manager

ALL NEW Spacious work Spacious work areas, lovely toilets, areas, lovely toilets, a pool table and our a pool table and our welcoming DHL mascot welcoming DHL mascot on reception on reception

Tunbridge Wells The journey to “bigger, better, busier” just got a lot easier

Just nine miles separate our old and new sites serving homes and businesses across Kent and Sussex… but in reality they’re a world apart.

After outgrowing our old home in Tunbridge Wells, we made the journey to Paddock Wood to a site three times the size. Now, the team of 40 are settling in nicely to their new 55,000 sq ft home.

“We had a few little issues in the fi rst week but since then everyone has really taken to the new site and we have the space to operate more smoothly,” says Site Manager Sam Blake.

It’s been a story of growth for the Kent team over the past two decades. This is the second time they’ve had to move. Before Tunbridge Wells, they were operating out of a warehouse in the village of Hawkhurst, but as Night Manager Chris Adams (left) says: “We’ve continuously improved because consistency is key and we always perform consistently well.”

The new site is large enough for all the drivers who look after 55 routes from Eastbourne to Dungeness to park their vans inside. Sam, who oversaw the move, says: “That’s made a huge diff erence because there are no parking problems and the drivers aren’t getting soaked or jostling for space. There are breakout areas and lots of offi ces, so Operations and the support teams can work As One. Oh, and the loos are incredible.” New equipment brought in for the new site will mean the success story will continue into the future. “It’s great because it means we can be even more effi cient than we were before – which our customers love. If they’re happy, we’re happy because it means we’ll keeping growing.”

“The facilities here are amazing and they will defi nitely make the job easier. There’s so much space and more toilets than you could wish for. There’s no chance of getting caught short here.

I’ve been with DHL for 20 years and was at both previous sites. A measure of success would be that we have to move again from here in 10 years because the increased work means we have to. It would be great to be even bigger, better and busier.”

Mark Dowsing, Warehouse Supervisor (Days)

“It’s great because it means we can be even more effi cient than we were before – which our customers love. If they’re happy, we’re happy because it means we’ll keeping growing.”