WE FOCUS ON QUALITY What do you think about when you hear „quality products�? Are they luxury products, or are they reliable and durable?
to this, we are able to guarantee a service life often longer than our competitors.
Every day we are constantly flooded with various types of advertising. Those that show the product as highly exclusive and those that indicate its practicality. What do you think, are you able to objectively assess the quality of each product on the basis of a marketing message and popular opinions? Is an alternative product always inherently inferior?
Thanks to the high quality of raw materials from certified suppliers, the solutions produced by us are often characterized by prolonged durability.
Philip Bayard Crosby, the creator of the principle of zero defects, defined quality as compliance with open and hidden requirements of which the customer is not aware. These have been defined by Harvard University's eminent scientist David A. Garvin in the form of eight quality dimensions that we always take into account when producing our marine solutions. Performance Before each implementation of our new solution into production, we make sure that it will work the same or even better than its equivalent. At MAEM we have a research and testing centre equipped with the most modern measuring equipment. Reliability Products that are critical to the operation of a device are always checked before they are sent to the customer. Each production batch of other products is tested on the basis of a random sample. In addition, in our test centre equipped with machines regenerated by us, we check the service life of our solutions. Thanks
8 | Spring 2019 | MAEM Values
Durability
Serviceability We offer our customers 24-hour professional technical support and service of our solutions directly on the vessel indicated by the customer. Aesthetics Can spare parts be nice? Sure, yes! Of course, their main task is to ensure that the machines in which they are installed are working properly. However, this does not relieve them of the aesthetics of their workmanship. Therefore, when regenerating machines, we attach great importance to this process, thanks to which we often get a better-looking product than its new equivalent. Features A feature of a given object is its individual issue, which MAEM, as a production and research company, can modify. There are no unfeasible things for us, and suggestions and ideas of our customers are always treated with the utmost attention. Perceived Quality Our high reputation is confirmed by positive opinions and recommendations issued by our clients. It is thanks to it that the group of our clients grows every year.
