Aircraft IT Operations V3.2 May-June 2014 by The Magazine Production Company

V3.2 â&#x20AC;˘ MAY/JUNE 2014

UNITED EFB Introducing EFB across multiple fleets

AEROFLOT OCC & HCC

A giant stride to the future

EFB THE ENABLER

Benefits across the business

Case Studies: United Airlines and Aeroflot Russian Airlines White Paper: Closed Loop Consulting Column: Paul Saunders News: The latest developments and achievements Vendor Flight Log: Arconics PLUS: Webinars, Operations Software Directory, Latest Vacancies

04 LATEST NEWS AND TECHNOLOGY UPDATES

New ideas and applications are the order of the day in Aircraft Operations IT: so keeping up with the latest developments can be a challenge. Use www.aircraftit.com/Operations/Index.aspx and Aircraft IT Operations e-journal to follow the latest news in your sector.

Editor’s comment

14 CASE STUDY: A GIANT STEP INTO THE FUTURE

Aircraft IT Operations: projects are how we get things done but we need to be sure that they’re integrated, timely and appropriate Life is full of projects. Some small, some large; and it seems that most projects undertaken by airlines at the moment fall into that latter category. Perhaps it’s because so much is developing around commercial aviation and all at once. EFB roll-outs, emissions controls, fuel management, divergent business models (full service vs low cost), digital communications, mobile technology, intelligent aircraft… the list is long and most airlines and operators want to either comply with or get the best out of them all. However, there are risks inherent in projects. A project can run for far too long a time, inviting the risk that either it will be out-of-date even as it completes or that the need for which it was conducted has gone away – life goes on. Also, different projects in the organization can clash, not just in their use of resources but also in the risk that they’ll create contradictory processes within the business or that they’ll duplicate processes whose purpose is common to both projects. The other big risk is that the organization becomes so engrossed in the project that the core objectives of the business become starved of resources and suffer accordingly. Hopefully readers would never fall into these traps. In this issue we look at how running an EFB project as a resource for the whole airline can improve the chances of success and the value gained from the effort. We also look at an ambitious project to supercharge a project and make all aspects of an airline’s operations not just up-to-date but future ready. And we look at the enormous challenge of a project to introduce EFB capability to a very large fleet of mixed types and mixed generations serving diverse markets. Project integration; project ambition; and project scale. In the Vendor Flight Log, Niall O’Sullivan shares with us what has made and continues to make Arconics so valued by its customers and such a success. And, of course, no Aircraft IT Operations would be complete without a look into the World according to IT and to Paul Saunders: he looks at the IT equivalent of Stockholm Syndrome and what is going to fill the empty spaces on your device. Aircraft IT Operations: nothing should happen by chance or in isolation: projects let us turn ideas and capabilities into progress. Ed Haskey Editor

Gesine Varfis, Advisor to the COO, Aeroflot Aeroflot is preparing its speed-jump into a bright future by upgrading its IT in the Flight Operations Control Center (OCC) and its Hub Control Center (HCC).

18 WHITE PAPER: TOGETHER WE CAN DO MORE

Phil Benedict, Customer Strategy Development, Closed Loop Consulting You might consider your EFB project to be for flight operations but put it in the context of the whole airline and it will stand much more chance of success when everyone can realize value.

25 VENDOR FLIGHT LOG: ARCONICS

Niall O’Sullivan shares with us what has made and continues to make Arconics work In the latest of our Q&A pieces, Niall O’Sullivan, CEO at Arconics, lets Aircraft IT readers see in his ‘Vendor Flight Log’ what Arconics does and why it has succeeded.

26 PAST WEBINARS: KNOWLEDGE TRANSFER AND ACCESS FOR INDUSTRY EXPERTS

View Recordings of Past Operations Software Demonstration Webinars See the full information on and view video recordings of past Operations Software Demonstrations, including: Arconics, ACFT PERFO, Ultramain and Air Support.

28 THE RIGHT EFB SOLUTION TO PRECISELY MATCH YOUR REQUIREMENTS

Finding the right EFB solution to match your requirements is so much easier if you search Aircraft IT Past Webinars by category.

30 EVENT PREVIEW: AIRLINE & AEROSPACE MRO AND OPERATIONS IT CONFERENCE 32 UPCOMING WEBINARS: YOUR CHANCE TO ATTEND CONVENIENT AND FREE LIVE OPERATIONS SOFTWARE DEMONSTRATION WEBINARS

Previews of live software demonstration Webinars from Open Airlines on 12th June 2014 and Ovidius on 3rd July 2014.

34 CASE STUDY: UNITED AIRLINES EFB PROGRAM

John Hancock, Assistant Editor, Aircraft IT Bringing an EFB solution to a large and diverse fleet was not easy, but it was achieved at United and this is how the new system looks.

CLICK HERE: Send your feedback and suggestions to AircraftIT OPS AircraftIT OPS is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2013 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

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Publisher/Editor: E-mail: Telephone: Website: Copy Editor/Contributor: Magazine Production: E-mail:

Ed Haskey ed.haskey@aircraftit.com +44 1273 454 235 www.aircraftIT.com John Hancock Dean Cook deancook@magazineproduction.com

37 COLUMN: THE WORLD ACCORDING TO IT & ME!

Pithy Bites with Paul Saunders It’s two for the price of one with observations on Software Stockholm Syndrome and the battle for no-man’s land on your device.

38 UPLOAD TENDER

Whatever software solution you are looking for, this Tender upload feature will allow you to reach out to all the major Vendors at once. Your next career step.

40 OPERATIONS SOFTWARE DIRECTORY

A detailed look at the world’s leading Operations IT systems

4 | NEWS | AIRCRAFT IT MRO | MAY/JUNE 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

New software solutions provider joins Aircraft IT vendor group WHATEVER changes, developments or regulatory updates might impact on Flight Operations, one part of the sector will always be at the forefront in analyzing, understanding and working with the operational environment as it is. Vendors are the people who have to reconcile markets, equipment, regulations, and airline and operator processes into workable and reliable IT software solutions. That is why we are so proud of the Aircraft IT Vendor Group, our very own window onto the real world of Aircraft Operations IT; the challenges, the solutions, and the latest thinking and developments. Plus, of course, our window onto that world is also your window so that, through Aircraft IT Operations readers have access to the best and most up-to-date information about what is happening in their world with direct access to the people who can bring the latest ideas right into their business. In reality, sifting through the amount of information available from all of the vendors in the sector would be a full-time job for any Aircraft Operations IT executive and we know that they are not usually looking for ways to occupy their time! Therefore, in Aircraft IT Operations, we distill information for readers and package it in useful

articles about the matters that matter to you. In that vein, it is an enormous pleasure to welcome new members to the Vendor Group and to the wider Aircraft IT professional community. This issue sees a new vendor, RocketRoute, join the group. RocketRoute established in 2009, has processed more than 1 million flights and has more than 50,000 users flying around the world. Their system is built by pilots for pilots and now incorporates all the features airlines and business jet operators are looking for in their next generation of mobile connected flight planning system. Aircraft IT Operations publisher and editor Ed Haskey, welcomed the new vendor, saying; “It is the experience and capabilities of our vendors that makes Aircraft IT Operations the natural resource for Operations IT professionals. They don’t have to wade through unnecessary information to get to the information they want. It’s all in this publication and from people who understand their subject and their business.” We welcome RocketRoute as a valuable addition to our Vendor Community.

Two new customers for OpenAirlines’ SkyBreathe® fuel efficiency solution

AIR MÉDITERRANÉE REDUCES ITS FUEL CONSUMPTION USING OPENAIRLINES’ SKYBREATHE FUEL EFFICIENCY SOLUTION

IN a late October 2014 announcement, it was confirmed that Air Méditerranée has signed a partnership with Open Airlines to install SkyBreathe® Fuel Efficiency, an innovative software solution which will reduce the airline’s carbon footprint and save fuel. The solution developed by Open Airlines will allow Air Méditerranée to save from 2% to 4% on its fuel consumption. SkyBreathe® Fuel efficiency analyzes extensive data on each phase of the flight and provides detailed guidance to optimize fuel consumption. The software was deployed at Air Méditerranée at the end of 2013. With an increase in scheduled flights, this partnership is part of Air Méditerranée’s energy efficiency project. For the Winter season, Air Méditerranée will operate scheduled flights from seven French cities to 14 destinations in eight countries, in addition to its leisure flights.

HERMES AIRLINES CHOOSES OPENAIRLINE’S SKYBREATHE FUEL EFFICIENCY

In mid-March 2014, Hermes Airlines based in Athens announced that it will use SkyBreathe® Fuel Efficiency software solution to reduce its carbon footprint and save fuel. The solution, developed by Open Airlines, will allow Hermes Airlines to save from 2% to 4% on its fuel consumption. SkyBreathe® Fuel efficiency analyzes extensive data on each phase of flights and provides detailed guidance to optimize the fuel consumption. Hermes Airlines offers flights from Greece to Italy, Israel, UK, Spain and domestic destinations.

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | NEWS | 5

Appointments, partnerships and approvals keep DAC International moving forward DAC INTERNATIONAL NAMES STEVE DAVIS DIRECTOR OF TECHNICAL SUPPORT AND BUSINESS DEVELOPMENT

DAC International, a Greenwich AeroGroup company, has named Steve Davis as Director of Technical Support and Business Development. The mid-February 2014 announcement added that Mr. Davis had formerly served as DAC’s Director of Airline and Government Sales. “Steve is a seasoned aviation professional who brings a great deal of knowledge to our team,” said General Manager of DAC International Francisco Hernandez. “Moving him into this role should increase our ability to identify new potential partners.” Mr. Davis’ new role will consist of assisting all sales staff with technical issues, proposals and research as well as assisting in the identification of potential new business partners for the company. He has been with the company since 1996 and had previously worked for it from 1987-1990.

INGENIO AEROSPACE AND DAC INTERNATIONAL INTRODUCE INGENIO SMART SOLUTIONS FOR CABINS AND COCKPITS

DAC International and INGENIO Aerospace announced in early March 2014 the debut of INGENIO Smart Solutions. With the major shift to Wi-Fi connectivity and content distribution in the corporate aircraft industry, INGENIO Smart Solutions provides a comprehensive hardware solution with the Smart Cabin Arm, Smart Cockpit Arm and Smartphone Holder. This suite of products accommodates different formats and supports all leading tablets, Electronic

Flight Bags, smartphones and MP3 players. “Our Smart Solutions transforms the cabin and cockpit experience,” said President of INGENIO Aerospace James Bell. “We focus on creating products that provide both dynamic and functional environments within the cockpit or cabin of the aircraft. Our objective is to create ergonomic, reliable and thoughtful designs for clientele aspiring to stylized products.”

DAC INTERNATIONAL SECURES SUPPLEMENTAL TYPE CERTIFICATE FOR AN ADS-B OUT SOLUTION FOR THE SIKORSKY 76 PLATFORM

DAC International announced in mid-March 2014 that the Federal Aviation Administration (FAA) has approved its supplemental type certificate (STC) for the Trig Avionics TT22 transponder with the FreeFlight Systems 1201 WAAS/GPS sensor. This STC ensures ADS-B Out compliance for use with the Sikorsky S-76 A/B/C models. The TSO-certified 1201 GPS/ WAAS Sensor provides position, velocity, and time (PVT) data to integrated navigation systems. Small, lightweight, attractively priced and easily installed, the 1201 supports oceanic and domestic, en-route, terminal, non-precision approach and departure operations and meets ADS-B accuracy requirements worldwide. “This is a cost-effective and mandate-ready solution for S-76 operators,” said General Manager of DAC International Cisco Hernandez. “We worked with

our integration and certification partner, Peregrine, to bring this NextGen STC to the rotorcraft market and Peregrine’s ADS-B certification experience was apparent throughout the project.” Trig’s TT22 transponder replaces the non-ADS-B transponder and is the smallest and lightest (0.8 lbs) transponder, allowing the unit to fit into the tightest of panel spaces. It is an approved Class 1 transponder which meets the ADS-B functions of DO-260B Class B1S as well as FAA TSO C112c and C166b. The Trig TT22 also meets all equal ETSO requirements in Europe.

DAC INTERNATIONAL SECURES ANOTHER PARTS MANUFACTURER APPROVAL

ALSO in mid-March, DAC International announced that the Federal Aviation Administration has provided Parts Manufacturer Approval (PMA) for the company’s Electronic Flight Bag system including the RPU, Display and Tray assemblies. The PMA was issued as a result of the Supplemental Type Certificate obtained earlier in the year for DAC’s Gen-X EFB e-Enabling program that is installed in the cockpit and cabin to support a wide range of applications including system interfaces to the aircraft navigation systems, EFB functionality for charts and aircraft documentation, communication system interfaces for text messaging, maintenance support, e-Commerce applications as well as cabin applications for customer support. The PMA approval was accomplished by DAC International’s Engineering and Certification Division (ECD) and supports the Boeing 777-200/300/300ER series aircraft.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

From The Cockpit To Your iPad® GDC64 Tablet Aircraft Interface Unit (TAIU)

Many developers are writing apps that can use aircraft position, weather info, and/or discretes from the aircraft. Applications for weight and balance information, OOOI reports, data recording and reporting, and many others can be developed and tailored for the user.

DAC International’s GDC64 was specifically designed as an aircraft interface device to give the iPad the data it can use in order to be the tool it should be without cumbersome Wi-Fi devices. Simply plug your iPad into the connector coming from a convenient location in the cockpit. Contact us today.

Avionics Solutions Provider | Worldwide Dealer Network | Engineering-Manufacturing dacinfo@dacint.com | P: +1.512.331.5323 | www.dacint.com

Approved Apple ® developer

6 | NEWS | AIRCRAFT IT MRO | MAY/JUNE 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Aviaso extends support for CityJet EU-ETS compliance and Monarch fuel saving programs CITYJET IS ENSURING FULL EU-ETS COMPLIANCE WITH AUTOMATED REPORTING SOFTWARE FROM AVIASO

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CITYJET signed an agreement with Aviaso, announced in early May 2014, for the implementation of a fully automated EU-ETS verification and reporting tool. By providing automated data collection, integrated verification routines, and comprehensive reporting, the software from Aviaso is ensuring full compliance with the European Union Emissions Trading System legislation. “EU-ETS reporting is a demanding topic which requires rigorous quality checks and can be very time consuming. We have chosen Aviaso for our EU-ETS reporting, since their solution is already proven at several airlines and will significantly ease our data quality and verification process.” says Jack Killoch, General Manager Flight Operations at CityJet. “Even though CityJet is a medium-sized airline, we have a relatively complex setup with many wet lease-in and wet lease-out flights and several IT systems with which the new EU-ETS solution has to integrate. After evaluating several solutions, the Aviaso software [met] all our requirements. Furthermore, we have checked several airline references and the feedback we received was very good.” The Aviaso/EU-ETS solution ensures full compliance with the EU Emissions Trading System legislation. The software supports fully automated data collection, and comes with adapters that connect directly to all the major airline IT systems. High data quality is achieved with numerous ready-made validations and cross-check routines. Flexible customization allows further validations to be added according to the airline’s monitoring plans and other needs. In addition to all standard EU-ETS reports, many more reports are available for in-depth analyses and auditing purposes. “We are proud to have CityJet as a new customer. This is the second Ireland-based carrier to use Aviaso/EUETS for its reporting needs in addition to Aer Lingus”, says Rudolf Christen, CEO of Aviaso. “Aviaso is helping several airlines in their successful compliance with a complex and ever-changing legislation such as the EU-ETS legislation. We are carefully monitoring all changes related to EU-ETS and adjust our software, if needed, to ensure that our customers stay fully compliant.”

MONARCH AIRLINES COMMITS TO FURTHER IMPROVE FUEL EFFICIENCY WITH SOFTWARE FROM AVIASO

MONARCH Airlines has signed a contract to continue the use of the fuel conservation software developed by Aviaso. The Aviaso/Fuel Efficiency solution has been in use in the London-based carrier since 2012. Extending the contract with Aviaso, as announced in mid-April 2014, is yet another step for Monarch to take towards achieving the goal of 6.8% improvement in fuel efficiency by the end of 2015. “At Monarch we recognize that in the airline industry we must play our part to help reduce emissions. A number of steps have been taken within our business to achieve this”, says Nils Christy, Director of Operations, Monarch Airlines “Our goal is to achieve 6.8% improvement in fuel efficiency by the end of 2015. To do that, we are adding new fuel-efficient aircraft to our fleet and replacing old ones. Furthermore, we are implementing a series of initiatives on the ground and during flight which help us saving fuel. To measure these initiatives and identify additional fuel savings, we are using the fuel conservation software from Aviaso. The Aviaso/Fuel Efficiency software was deployed at Monarch in 2012. We have decided to extend the contract with Aviaso since we are very happy with the software, its powerful functions, and the good support from Aviaso.” The fuel efficiency software from Aviaso includes more than 100 ready-made analysis reports. These reports allow an airline to thoroughly understand their fuel consumption and to identify potential fuel savings. Furthermore, the Aviaso solution not only identifies the fuel savings, but also helps in really achieving those savings by rigorously monitoring the various fuel savings initiatives for each and every flight. “It gives us a great pleasure to work with one of the leading airlines in implementing fuel efficiency initiatives”, says Rudolf Christen, CEO of Aviaso. “Monarch Airlines is setting an example in weight reduction initiatives and ground and flying procedures that reduce fuel usage significantly. It is nice to see how Monarch is taking advantage of the capabilities of our software to measure and manage fuel saving initiatives such as single engine taxiing, continuous descent approaches and reduced flap settings to name a few.”

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | NEWS | 7

2MoRO announces the release of a new module: Aero One® Flight Operations IN addition to enhancements for the ergonomics and features in terms of maintenance execution (Part 145), 2MoRO announced in early April 2014 the release of a new module: Aero One® Flight Operations. This module is designed to enable airlines and aircraft operators to schedule and record flight operations and to be the source of data needed for maintenance planning. Whether for an airline or an aircraft operator, this module has been created to fulfil expectations. Knowing that each business is different, 2MoRO has designed features to adapt to each user’s specific constraints in terms of flight planning and crew assignment. 2MoRO Solutions looks forward to letting potential users discover the two main pillars of Aero One® Flight Operations’ first release: Flight Scheduling and Flight Records. As part of the solution, a cockpit has been set up to consult and smoothly drive the whole of flight operations. Users will see at a glance what has been planned and be able to compare it against what actually happens. Moreover, the Flight Scheduling feature allows the creation and updating of flight schedules. A user-friendly and interactive interface will display them in a calendar time grid. Users can track the status of flights for their fleet (planned, arrived, delayed) and be alerted by visual signals when a flight is delayed or cancelled. Additionally, the creation and management of recurring flights will help to work smarter, be proactive and reduce the duplication of effort. The Flight Records features are used for actual post-flight data collection, as provided in pilot’s log. The can simply

and quickly capture and keep history for analysis of time updates, crew information, liquids, fuel & oil consumption, PAX & loads and counters. Directly connected to the Aero One® Fleet Management module, this functionality is particularly useful for calculating the actual flight time, keeping an account of the aircraft/equipment flight hours and updating counters. It will help users keep all their fleet data up to date for maintenance activity. Also, if it is preferred to record flight information for a working day at one time rather than piece by piece, the Daily Flight Log feature will be very convenient. In addition to this new module, 2MoRO has added advanced functionalities to simplify the jobs of sales and logistics departments. The ‘Sales Cockpit’ allows easy creation of sales documents (quotation and invoices) from technical information fed by the technical staff. Whether to create a quotation from the results of an inspection process or create time and material invoices, Aero One® can do it all flawlessly. So, the Sales Cockpit provides a range of features to easily get the sales inputs and finally create the document in a few clicks. Meanwhile, the Logistic Cockpit summarizes in an easy-tohandle way all logistic information and stock movements to perform or to be performed in relation to a maintenance project. No need for complex searches to retrieve what has to be done, it is all there. Quick access to standard stock transactions is of course part of this cockpit. 2MoRO has some exciting features in the pipeline and will be working hard to show some of them very soon.

Nouvelair Tunisie increases their flight efficiency with ODYSSEE by CGX AERO

CGX AERO was pleased to announce at the end of March 2014 that Nouvelair Tunisie has selected ODYSSEE® as its flight efficiency program. Thanks to ODYSSEE®, Nouvelair Tunisie will get appropriate support to enhance the decision making capabilities of operational managers and help them generate new aircraft operating cost savings

(in particular fuel savings). ODYSSEE® provides Business Intelligence capabilities, dynamic dashboard and KPIs (key performance indicators). Airlines are able to monitor their performance, application of procedures comparing potential and actual savings, and identify new potential savings thanks to the multi-dimensional analysis module.

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Specialist in Performance Based Navigation & Operational efficiency

OPTIMIZE OPERATING COSTS AND SAVE FUEL

• Millions of data are processed every day • Support decision making capabilities of your managers through intuitive and dynamic dashboards and KPIs • Monitor your initiatives (monthly reports: potential vs actual savings) • Identify new potential savings: small percentages are big savings! • Improve flight preparation reliability • Adapted to any airline size and to any needs • ODYSSEE®, the right tool to take a maximum profit from your own knowledge of your operations and at the better price

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08/04/2014 08:40

8 | NEWS | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Helvetic Airways implements the PFB™ paperless flight bag EFB platform from IFS

IFS (International Flight Support), the Copenhagen based EFB Software Platform provider, announced at the end of February 2014 that it had signed a contract with Zürich, Switzerland based Helvetic Airways for the implementation of the PFB™ paperless flight bag from IFS. Helvetic Airways operates a fleet of Airbus A319 and Fokker 100 aircraft on their well-established European scheduled route network plus extensive scheduled charter flights into Northern Africa and the Canary Islands. “Helvetic Airways selected the comprehensive PFB™ paperless flight bag software solution from IFS because it copes with our current and future demanding operational requirements. The PFB™ will be a cornerstone in our operational set-up and its flexibility [ensures] that we can meet our long term EFB strategy goals”, Mr. Bruno Jans, CEO of Helvetic Airways said. The first phase of the implementation project started at the end 2013 covering the Fokker 100 fleet. Helvetic Airways will implement the PFB™ paperless flight bag software in the iPad version as a full Class II-b solution for all-phases-of-flight use. The project includes the advanced PFB™ Back-Office System which: powers the PFB platform, centralizes all data flows and controls data import/export to back-end systems and manages all individual deployed EFB units. ”The user-friendly, effective and yet flexible architecture provided by the PFB™ Paperless Flight Bag gives Helvetic Airways the opportunity to bring even more automation

into its processes thus reducing workload on flights as well as for ground personnel. Furthermore we will have the capability to improve lines of communication within our organization resulting in a yet more efficient way of working.” said Mr. Christian Suhner, responsible for IT Projects and F/O (flight operations) at Helvetic. The EFB modules selected for first phase are Weight & Balance/eLoadsheet module, Take-Off Performance module based on Navtech data integration, Landing Performance module OFF-line, Electronic Flight Planning with full CrewBriefing and eOFP for electronic fuel, time checks and note functionality, ATC Note Taker module for finger or stylus registration of ATC clearances and ATIS, and full customized Voyage/Journey log reporting module (Pre-flight reporting and Post-flight reporting with electronic sign-off) along with Flight Leg data export to the Chart Viewer. “IFS is delighted to be selected by Helvetic Airways for this EFB software platform project and is looking forward to finalizing the implementation of the PFB™ paperless flight bag system together with Helvetic Airways early in 2014. By selecting the PFB™ paperless flight bag, Helvetic Airways will get a highly customized centralized business intelligence tool which will cover all present and future requirements. The choice indicates, that IFS offers the right combination of product solutions, advanced technology, seamless integration and the highest cost/benefit levels in the market” says Jens Pisarski, COO of IFS.

Avionics Support Group advancing further AVIONICS Support Group (ASG), Inc., (Miami, Florida) announced in early April 2014 that it had been granted three Supplemental Type Certificates (STC) to install the cfMount™ with their iPad® Cradle, and ASG’s new Integrated Power Supply (IPS) on the Embraer 145, Embraer 170, and the Embraer 190 Aircraft.

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | NEWS | 9

RocketRoute gains a customer and enhances its service offer ELITE JET SELECTS ROCKETROUTE FLIGHT PLANNING SYSTEM

ELITE Jet, one of the largest African providers of VIP executive jet charters, has chosen, RocketRoute to optimise their flight planning operations. RocketRoute is a next generation flight planning system that works on web, mobile and tablet. The system provides fuel efficient routing, flight plan filing and dispatch. Users can plan routes, fine-tune aircraft loading/ performance, adjust for last minute changes and book handling all from one integrated and simple-to-use system which supports worldwide flight planning, has more than 45,000 registered users and has processed more than 750,000 routes globally. The service selected by Elite Jet, as announced at the end of February 2014, includes the web base flight planning tool and iPad EFB app for their crews. Elite Jet was established in 2005, built on the combined knowledge of the directors of Medair Charter (Pty) Ltd, an air ambulance service. With more than 80 years of aviation knowledge between the Directors, and an outstanding safety record, each member of staff is personally involved in making each flight a success. The operator has a unique and exclusive customer portfolio from heads of state, government delegates, celebrities, and sports teams, to corporates and individuals. With an impressive fleet comprising a LearJet 45, Falcon 2000EX and Gulfstream III.

Justin Coelho, Global Sales Director of RocketRoute, says, “We are delighted that Elite Jet have decided to utilise RocketRoute for their Flight Planning requirements. We believe the flexibility of the RocketRoute service will assist them with their operation, with improved communication with crew through our dedicated apps. The ability for Elite Jet to access Airport Charts and request handling directly through the RocketRoute service means that they are able to further reduce costs without additional service providers being required. We look forward to providing further functionality in RocketRoute in the coming months.” Steve Anderson, CEO of Elite Jet says “We have been impressed by the RocketRoute system. It is a great fit for our operation and we can see it generating many thousands of dollars of cost savings and efficiency improvements for our business over the next 12 months. For our VIP crews on the road, a route change in Africa often made it difficult to get the relevant documentation to them: now they can handle these off their mobile devices as they need and see fit. When it comes to our short notice air ambulance flights, RocketRoute is the Next Generation in mobile flight planning, allowing crews to complete their flight planning duties off their mobile phones from home or en-route, without the necessity of a computer or tablet – it’s a Godsend!”

ROCKETROUTE LAUNCHES ITS 4TH GENERATION IPAD APP

ROCKETROUTE has taken 12 months of development, significant customer input and hundreds of hours of testing to prepare and launch its next generation app for private and commercial pilots. Called simply, RocketRoute 4, the app, announced in early April 2014, integrates a worldwide IFR moving map, flight plan briefing and management, airport plates and a range of integrated weather services. Ease of use, simplicity and clarity has been the design philosophy. Delivering a beautiful user interface that is a joy to use. Uwe Nitsche, CEO and Co-founder, said “RocketRoute has taken its time to get this app right. We wanted to create a fresh design that fulfilled our ambitions in the industry

and that our members would love to use. We also wanted the app to appeal to an increasingly global audience using RocketRoute around the world. I am very pleased by the result and the

hard-work of the team.” RocketRoute 4 can be installed immediately from Apple iTunes. The app is just $9.99 and is available in conjunction with a RocketRoute Membership. Search iTunes for ‘Rocket Route’. CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Navtech realizes that each airline’s business case for EFB will require a unique combination of hardware, software, applications, back-office tools, and business process adjustment. With this in mind, Navtech partners with each customer and their EFB suppliers of choice to provide the best ROI possible. Discover more about Navtech TODC and Navtech Charts for EFB at www.navtech.aero.

10 | NEWS | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

navAero gains customers, approvals and capabilities in first quarter 2014

aIrpOrt dataBase 3 mOnths Free access On a 36 mOnths cOntract.

IBERIA CHOOSES NAVAERO IPAD EFB WITH AIRCRAFT INTERFACE DEVICE

aIrpOrt dataBase

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» YOunOtam

The database, under permanent notam watch-out is made available 24/7 via our secured and user friendly website.

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The database is compliant with all existing formats and our engineers are able to respond to any specific demand in airport study.

» rttO perFOrmance sOFtware

Online Notam Service that fits to your needs One of the most complete and powerful in industry

Real time and powerful performance computation tool

For more information, contact

info@acftperfo.com or visit www.acftperfo.com

ACFT_annonce_web.indd 1

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IN mid-February 2014, navAero announced that Iberia, part of the International Consolidated Airlines Group, S.A. (IAG) has chosen the navAero iPad Air Class 2 EFB system as the platform of choice for their expansive electronic flight bag initiative. The highly adaptable navAero iPad ‘Smart’ Mount system with the built-in power/data interface module will be deployed with the Universal Aircraft Interface Device that will provide for certified connectivity to aircraft power as well as ARINC 429 & 717 data and aircraft discretes. The integrated system will allow Iberia to realize maximum functionality of the iPad Air tablet as a deployed EFB platform. Iberia will launch the EFB deployment program with their Airbus A319/320/321 fleet: first installations are planned in early first quarter 2014. The Airbus A330 and A340 fleets will follow. Rafael Jiménez Hoyos, COO of Iberia, stated: “The flexibility embedded in the navAero design solutions has been the key to achieving an affordable, scalable and upgradable solution. That, together with a reliable and trusted partner like navAero, was exactly what Iberia was looking for.” Simone Giordano, President, navAero Group commented: “navAero is tremendously pleased to have Iberia join our ever-growing family of airlines who have embraced our Class 2 EFB technology solutions. The rapidly expanding number of customers who have chosen our iPad/Tablet system tell us that we have developed the right STC’d solution to provide cost-effective end-to-end connectivity from aircraft to operations to fulfil their needs both today and well into the future. At the same time navAero provides engineering service like the just-successfullypassed EMI and RD testing for the selected Iberia tablet – Apple Ipad Air”

NAVAERO GAINS APPLE MFI APPROVAL FOR IPAD EFB TABLET SYSTEM COMPONENTS

Later on, towards the end of February 2014, navAero announced the achievement of obtaining MFI approval from Apple on the navAero Power/Data Interface Module for the company’s iPad Class 2 EFB system. As an Apple MFi – approved Made For iPad manufacturer – the navAero iPad ‘Smart’ Mount holder can be integrally equipped with the MFi-approved Power/Data Interface module that incorporates the Apple Lightning connector to provide connectivity compatibility for bringing power and data into the iPad. The navAero iPad EFB System itself consists of a modular, proprietary designed ‘Smart’ Mount tablet holder that securely contains that iPad device and meets all appropriate DO-160 requirements. The holder is provisioned with the navAero Power/Data Interface (PDi) module that converts 28VDC from the aircraft power to power that is appropriate for charging the tablet device. The PDi module also feeds aircraft data (ARINC 429, 717, Discretes) from the navAero Universal Aircraft Interface Device (UAID) to the tablet, for use in various software applications along with capability for WiFi and cellular connectivity. The UAID also provides built-in capabilities for QAR functionality. Simone Giordano, navAero President, stated: “This achievement is testament to the technical expertise and manufacturing excellence that navAero processes.

Skeyes_Presse_Corpo_136x180mm.pdf

The skills and processes that follow our ISO 9001:2008 quality standards has allowed us to gain Apple MFi on our iPad Power/Data Interface Module and are used in the design and manufacturing of all our products.” Giordano continued: “navAero is extremely proud of this achievement which clearly shows the technical and manufacturing excellence that is a part of every product we deliver to our customers around the globe.”

MERIDIANA GROUP ENHANCES RELATIONSHIP WITH NAVAERO FOR IPAD EFB SYSTEM AND PROVIDING DOA ENGINEERING SERVICES

03/02/14

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MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | NEWS | 11

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By mid-March 2014, navAero was able to announce receipt of an EASA STC (10048381) on the Bombardier DHC-8-400 Series for the installation of Class 2 Tablet Electronic Flight Bag provisions for the navAero Tablet EFB System that includes the navAero Universal Aircraft Interface Device (UAID). Provisions include pilot/first officer cockpit mounts that feature electrical connectivity for device charging and the option for data connectivity. The STC was granted as a validation of FAA Supplemental Type Certification (FAA STC ST03170NY) which has also received validation by Transport Canada (SA13-69). The navAero Tablet EFB System consists of a modular, proprietary ‘Smart’ Mount tablet holder that securely contains that tablet device and meets all appropriate DO-160 requirements. The holder is integrally equipped with the navAero Power/Data Interface (PDi) module that converts 28VDC from the aircraft power to power that is appropriate for charging the tablet device. The PDi module also feeds aircraft data (ARINC 429, 717, Discretes) from the navAero Universal Aircraft Interface Device (UAID) to the tablet for use in various software applications. The UAID also provide the capability for enabling Wi-Fi and cellular connectivity along with built-in QAR functionality. The EASA STC allows for installation of the mount and provisions for either just power or for both power and data which includes the navAero UAID. The STC was executed by navAero in cooperation with Delta Engineering who handled the validation process. The navAero EFB system uses an architecture that consists of dual cross-connected tablet devices with Ethernet connectivity to the navAero UAID. It allows for multiple variations of tablets to be hosted to achieve maximum flexibility and upgradeability. Simone Giordano, navAero Executive Vice President Sales and Marketing, stated: “This achievement clearly shows the detail and depth of our certification capabilities and engineering documentation that has enabled us to gain rapid validation by EASA of the FAA STC. It also confirms that our Class 2 Tablet EFB Systems meet all the regulatory requirements to be a highly integrated part of a modern airline that provides end-to-end connectivity from aircraft to operations.”

Rounding off the quarter, towards the end of March 2014, navAero announced tthat Meridiana Group has chosen the navAero iPad Air Class 2 EFB system as the platform of choice for their expansive electronic flight bag initiative. The relationship also includes the creation of a strategic partnership with Meridiana Maintenance S.p.A. DOA (EASA.21J.470) who will provide engineering services for the installation of the EFB systems on the Meridiana fleet as well as for other airline fleets. Meridiana Group will deploy the navAero iPad Air EFB system fleet-wide which will include Airbus A320, Boeing B737, B767 and MD-82 aircraft. First installations are planned for mid-2014. The highly adaptable navAero iPad ‘Smart’ Mount system with built-in power/data interface module will be deployed with connectivity to aircraft power for device charging. Optional deployment of the navAero Universal Aircraft Interface Device for certified connectivity to ARINC 429 & 717 data and aircraft discrete will be included in the certifications. The integrated system will allow Meridiana Group to realize maximum functionality of the iPad Air tablet as a mounted Class 2 EFB platform for use in all phases of flight. Ivano Pippobello (Meridiana fly COO and Meridiana Maintenance CEO), stated: “The flexibility of the navAero iPad EFB solution was the key for us in being able to achieve an affordable, scalable EFB program. That, coupled with our strategic teaming to provide DOA services and Part 145 parts manufacturing for the creation of installation kits, brings synergy to both our organizations in being able to provide great things to our industry and expand EFB technology in Part 121 aircraft.” Simone Giordano, President, navAero Group commented: “navAero is tremendously pleased to expand our original relationship with Meridiana and to have them become an important part of the ever-growing family of airlines who have embraced our Class 2 EFB technology solutions. And the ability of Meridiana Maintenance S.p.A. to provide their expertise as a DOA and Part 145 services will be a significant benefit to navAero and all our customers.”

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NAVAERO RECEIVES EASA STC FOR CLASS 2 TABLET EFB SYSTEM ON Q400

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12 | NEWS | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

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SITA extends reach in Africa and adds two Indian airlines to the community ANGOLA’S ANSP PARTNERS WITH SITA FOR SAFER SKIES

THE Luanda flight information region (FIR) over Angola is set to support aircraft using future air navigation system (FANS) data link avionics with the deployment of the SITA FANS system communicating via the SITA AIRCOM data link service. The technology is being implemented by Empresa Nacional de Exploração de Aeroportos e Navegação Aérea E.P. (ENANA), the company that controls civil air traffic in Angola. The announcement, made 6th March 2014 at World ATM Congress 2014 in Madrid, marks a new era of air traffic management in the region in line with ICAO recommendations for improving communication, navigation, and surveillance in the Luanda oceanic FIR. Aircraft using FANS controller-pilot data link communications (CPDLC) will provide a more accurate way for air traffic controllers and pilots in this region to communicate during flight. In addition, automatic dependence surveillance contract (ADS-C) tracking will send aircraft positions to be displayed on the ground system with greater precision, in particular when radar coverage is unavailable. Both pilots and controllers will benefit from a reduced workload and greater confidence in the accuracy of information being transmitted between them. Philip Clinch, SITA Vice President Aircraft Solutions, said: “This move to FANS by ENANA brings Angola in line with other countries in the AFI (Africa Indian Ocean Region). SITA’s systems enabling data link will allow for the improvement in the overall accuracy and reliability of information exchanged between aircraft and controllers on the ground. It will allow ENANA to provide more flexible routes to airline users, increasing Angolan Air space capacity and improving safety in oceanic airspace. SITA is a strong partner with global experience and we are committed to supporting ENANA, and the air transport community as a whole, to implement datalink for safer and more efficient air traffic management worldwide.” Boeing FANS-1 avionics and Airbus FANS-A avionics provide ADS-C and CPDLC applications which improve safety by enabling more accurate information transfer between aircraft and air traffic control (ATC) operators. ADS-C improves the surveillance of aircraft by allowing automatic digital reports on positions to be sent to air traffic controllers without the need of any voice reporting from the flight crew. It is used in remote oceanic areas when radar is not available and HF radio voice communications are unreliable. CPDLC allows flight crew to send and receive standard ATC messages in a form similar to email which replaces routine voice communications between them and air traffic controllers. Studies have found that the availability

of this second communication channel reduces errors caused by factors such as very high traffic levels, poor voice quality, fatigue or simultaneous transmissions. ENANA joins GCAA, Ghana’s ANSP, in using SITA’s systems and services to comply with the ICAO regional regulations ensuring safer and more efficient skies across the continent of Africa.

SITA WELCOMES TWO NEW AIRLINE MEMBERS FROM INDIA

LOW cost carriers, GoAir and IndiGo, became the latest Indian companies to join SITA, the community-owned air transport communications and IT specialist. With the mid-March 2014 announcement, the two organizations join 450 leading airlines, airports, governments, air freight carriers and other stakeholders who are all connected over a single communications network covering 17,500 industry sites around the world. Maneesh Jaikrishna, Vice President, SITA India and Subcontinent, said: “We are delighted that two more influential players, Indigo and GoAir, have joined the illustrious league of SITA members in India including Air India, Jet Airways and SpiceJet plus Mumbai, Bangalore and Cochin International Airports.” The fast-growing Indian aviation sector, which is expected to triple to 450 million passengers by 2020, increasingly benefits from SITA’s community investment in technology, which reduces the total cost of ownership. For example, Indian airports and airlines are using SITA’s state-of-the-art technologies to optimize infrastructure and available resources, bolster security and improve operational efficiency and profitability. This helps enhance the passenger experience, without the airlines and airports having to invest time, money and resources into developing their own systems. Giorgio De Roni, CEO of GoAir, said: “We joined SITA because they work closely with their members to research and develop technology solutions for common business issues we all face.” Aditya Ghosh, President of IndiGo, said: “Becoming a SITA member gives us the ability to influence the strategic direction of technology in air transport, while remaining focused on our core business. We incorporate the best hardware, software, interface design and personnel from around the world, so we can offer passengers a uniquely smooth, seamless, precise and gimmick-free customer experience at fares that are always affordable. IndiGo has partnered with SITA for Network Communications and Aircraft Communications.”

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | NEWS | 13

Who’s in the news: Vendors 2MoRO SOLUTIONS

2MoRO Solutions is a software development company operating in over 17 countries and across multiple Airlines or Operators with their own MRO center. The firm is also a SAP® Partner for Airlines, Aircraft Operators, MRO centers and OEMs.

ASG

ASG offers Electronic Flight Bag (EFB) mounting, charging and certifications, including US Patented cfMount™, Tablet PC cradles and IPS (Integrated Power Supply).

AVIASO

Aviaso develops products with a focus on topics such as Fuel Efficiency, EU-ETS, Aviation Reporting, and Crew Communication plus integrating aviation IT systems and developing the Aviation Portal.

CGX AERO

CGX AERO offers aeronautical information systems and ODYSSEE, a decision aid system for operations managers. ODYSSEE adapts Business Intelligence principles for operations managers to identify new savings opportunities and save fuel.

DAC INTERNATIONAL

DAC International offers a wide range of avionics upgrade solutions for regional and major airlines, military and general and corporate aircraft, as well as MROs and OEMs worldwide.

IFS

IFS – International Flight Support is a supplier of iPad and Windows 7/8 based EFB Platform solutions aimed exclusively at the aviation industry.

INGENIO

Airlines, Aircraft, Operators and OEMs and infrastructure managers in the news AIR MÉDITERRANÉE

Air Méditerranée is a French airline specializing in Mediterranean destinations with scheduled flights from the major French cities and charter flights for the European tour operating market.

CITYJET

As one of the largest carriers out of London City Airport, CityJet offers over 650 flights a week to multiple destinations in the UK, Ireland and Europe from London City and Cardiff Airports.

DELTA ENGINEERING

Delta Engineering holds a FAA Repair Stations (Part 145), Organization Delegation Authorization (ODA), Production Certification (PC), Part Manufacturing Authorization (PMA) and Minor Change Approval authorization.

ELITE JET

Elite Jet serves heads of state, government delegates, celebrities, and sports teams, to corporates and individuals with a LearJet 45, Falcon 2000EX and Gulfstream III.

GOAIR

GoAir is a low-cost carrier offering seats at marginal premium to train fares across India. The airline currently operates across 21 destinations over 100 daily flights.

HELVETIC AIRWAYS

Helvetic Airways flies Airbus A319 and Fokker 100 fleet to destinations to which there had previously been no non-stop services from either Zurich or Bern-Belp.

HERMES AIRLINES

INGENIO, based in Montreal, Canada, designs and develops electromechanical products and systems for both commercial and corporate aviation.

Hermes Airlines offers flights from Greece to Italy, Israel, UK, Spain and domestic destinations.

NAVAERO

Iberia operates more than 100 destinations in 38 countries. It is market leader on routes between Europe and Latin America. Together with subsidiaries and franchise partners, it operates about 600 flights a day with a fleet of almost 130 aircraft.

navAero, Inc.develops and commercializes electronic flight bag products with FAA & EASA STC installations on the following aircraft series: Airbus A300/310, A318/319/320/321, A330, A340, B727, B737, B747, B757, B767, MD82/83/87, ERJ-135, E-170, BAe-146 / Avro-RJ70/85/100, CL601/604, DHC-8-402.

IBERIA

INDIGO

OPEN AIRLINES

IndiGo is one of the fastest growing low cost carriers in the world, and is the largest airline in India on the basis of market share. With its fleet of 77 new Airbus A320 aircraft, the airline offers 473 daily flights connecting to 36 destinations.

ROCKETROUTE

Empresa Nacional de Exploração de Aeroportos e Navegação Aérea E.P. (ENANA) is the company that controls civil air traffic in Angola and Luanda FIR.

Open Airlines was founded in Toulouse, France, in 2006 to meet the needs of airlines to optimize their flight operations and reduce their costs. It offers software solutions to save fuel (SkyBreathe®), manage crews (CrewIntelligence™ and CrewPad™) and fleet (OptiFleet™). Founded in 2010, RocketRoute is a worldwide flight planning and navigation service for pilots. RocketRoute works on the web, mobile phones and tablets. It also provides a full time operational support team to members.

SITA

SITA is a multinational information technology company specialising in providing IT and telecommunication services to the air transport industry

LUANDA FLIGHT INFORMATION REGION (FIR) AND ENANA MERIDIANA GROUP

Meridiana Group offers national and international short and medium haul scheduled flights, from the main Italian airports.

MONARCH AIRLINES

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Monarch Airlines flies from 6 UK bases to destinations in the Mediterranean, Canary Islands and winter ski destinations with Essentials and Extras packages.

NOUVELAIR TUNISIE

Nouvelair is a Tunisian airline operating tourist charters from European cities to Tunisian holiday resorts. Its main bases are Monastir International Airport, Tunis-Carthage International Airport and DjerbaZarzis Airport.

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14 | CASE STUDY: AEROFLOT | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

Aeroflot: A giant step into the future Gesine Varfis, Advisor to the COO at Aeroflot explains how they changed pace to eOperations by turning the Russian seven-mile boot folk story into business reality

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | CASE STUDY: AEROFLOT | 15

STRONG ROOTS SUPPORT FUTURE GROWTH

AST YEAR AEROFLOT celebrated 90 years of operations, not only reflecting on a great history but also looking forward to a bright future. The course is set for quality, safety and profitability while the overall target is to close up to the top echelon of aviation leaders. In the years since taking the first steps in Russian transportation, Aeroflot has demonstrated strong innovative and re-engineering capabilities. As of today, the airline has grown into a global player committed to the highest standards of performance by applying the latest management practice, processes and IT; supporting every aspect of the business without losing its ethos for Russian culture and ways. Mainly owned by Government, Aeroflot has grown in scale and stature; not through protectionism but with a competitive product. Today a growing number of international passengers connect via Aeroflot’s hub at Sheremetyevo. After making investments into the latest fleet, safety first and a strong focus on service quality, Aeroflot is ready to tackle the challenges of two-digit growth rates by aiming to facilitate service and operational excellence for connecting passengers.

SEVEN-MILE BOOTS

After numerous product and commercial improvements, it is now the turn of Aeroflot Operations to shape, enable and support an ambitious growth program. In close cooperation with its IT department, Aeroflot Operations has put on ‘seven-mile boots’ for a challenging speed-jump into the future of fully integrated eOperations. The recipe for success is simple: create a team of highly skilled and experienced operations and IT staff, and add third party expertise and best practice IT solutions. The result is a sound ground based solution topped by a distinctive customization towards a future eOperations environment, all in close cooperation with and acceptance by the business. The combination helps avoid common IT implementation failures such as customizing applications to current practices without re-engineering or challenging those current practices and then wondering why, with the IT upgrade, the promised savings are not achieved. This strategy will not only allow Aeroflot to ‘walk and run’ at an amazing pace but it will turn Aeroflot Operations from a printed paper, fax, telex, HF and VHF operator into a fully integrated eCommunication and eOperations airline. Aeroflot is currently setting the base from which to speed-jump by implementing an integrated Operations IT infrastructure with the latest decision support solutions. At the Operations Control Center (OCC) a new control center suit has replaced different legacy solutions and manual workarounds in a new infrastructure. Within this framework Aeroflot has replaced crew planning and management, flight planning and Operations control solutions; heading to a fully integrated real-time operations decision support solution in the OCC. On the ground, the OCC solution is complemented by the implementation of a state-of-the-art Hub Control Center (HCC) system based on an holistic real-time collaborative decision making functionality. It covers all aspects and engages all stakeholders in turnaround performance and passenger connection management. When it

SEVEN-MILE OR SEVEN-LEAGUE BOOTS

In European folklore, seven-mile or -league boots allow their wearer to cover seven miles or leagues per step; to proceed at great speed, often in the undertaking of an important task. In Russian folklore the boots are called ‘сапоги-скороходы’ (fast-walker boots).

“Aeroflot has grown in scale and stature; not through protectionism but with a competitive product. Today a growing number of international passengers connect via Aeroflot’s hub at Sheremetyevo.” comes to the (p)art of jumping – the innovation Aeroflot targets is about ‘e’solutions… e-connectivity, e-communication and e-integration of the Operations stakeholders into a real-time state-of-the-art aircraft, cockpit, cabin and ground IT infrastructure. This will be the differentiator for the future.

TECHNOLOGY SPEED JUMP

Aeroflot has been driven by and overloaded with printed documents (loadsheet, PIL, manuals, etc.), manual data entries and voice communication. To reduce the overload of voice communication, ACARS and PDAs have been introduced. ACARS has been introduced for OOOI (Out of gate / take Off / On the ground / In the gate), aircraft positioning, maintenance and flight related information (flight plan, weather, loadsheet, etc.) exchange between ground and cockpit. However, a fully ACARS message managed airline on the ground and in the air isn’t the target with the latest options of satellite, 3G, wireless and RFID communication offering greater coverage. At the same time the introduction of PDA solutions on the ramp has improved performance management and massively reduced voice communication overkill. However, the automation of sharing information is to be improved to a bi-directional exchange of information on passengers, loading / weight & balance, TOBT (target off-block time), delay codes, specials or next information status. Facing a not so easy hub and passenger connection environment Aeroflot

bridges this by close cooperation with its partners. It is and will be Airport CDM (collaborative decision making) decisions and predictability based on precise real-time information which will be the differentiation factor to allow peak operations at capacity limits. In regards to real-time information the target is not to follow step-by-step the path already beaten by others, but to join forces with leading industries to determine and implement leading solutions. Industry leaders have based ground and cockpit communications on ACARS messages, a highly cost intense mode of communication. While Aeroflot has discussed with the Civil Aviation Authorities approval for and introduction of classic modes of operations communication, the airline now aims to gain 3G, 4G or wireless capabilities which will transfer data flows from the aircraft via EFB. Aeroflot has a reactive in-flight support established via ACARS. The OCC reacts to cockpit requests as soon as the flight plans have been shared. With the new flight planning system implemented, Aeroflot aims to introduce a proactive inflight dispatch support to supply the cockpit with latest weather, fuel saving, route, airport, ATC or passenger connection information whenever savings or better information are available. This is also where the business starts driving IT, working on variable taxi times, flight planning and minimum ground time management to reduce fuel burn and holdings in a non-coordinated airport environment and gain the last minutes for saving passenger connections.

16 | CASE STUDY: AEROFLOT | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

“…the aim is to provide the station team with mobile devices that give them the latest updates on passenger connections, flights and the individual status of the passengers they will support right upon their arrival… as well as allowing the setting of time stamps for the processes they own …” IMPLEMENTATION AND A NEW OPERATIONS ORDER

While implementing the ground base, Aeroflot also investigated the latest means and fit of data as well as information exchange for ground communication to allow faster and better decisions. For core stakeholders Aeroflot aims for full interactive, mobile, real-time information device interaction (PDAs and tablets as well as smart phones) to assure the highest levels of passenger care and satisfaction and, at the same time, provide all parties with the latest information. The vision Aeroflot has in mind is that the Ramp Agent PDA device will change from an ‘entry of time stamps’ device (e.g. start and end of a turnaround process like cleaning, catering, or fueling) into a device automatically displaying the situation and creating awareness for critical situations. Today the Ramp Agents react to Ground Dispatch or HCC advice and collect time stamps (pure outgoing channel of data). Their decisions are based on information received verbally or based on the status when they left their office. Especially during disruptions, there is not much time to investigate the situation or to consider solutions to meet connections

or to save the turnaround. The only party with the full overview is the HCC. With the introduction of interactive devices the ramp agent will change from an order receiver to a solution manager by being integrated in the information loop. They will change from a human entry interface to an empowered manager of the turnaround who manages the situation and suggests solutions based on the information. The idea is that the PDA will be a decision support tool for the ramp agent, highlighting irregularities and late processes and what is not in line with common practice. This also means a change of business processes in such a manner that the ramp agent applies management by exception through following up disruptions based on the information displayed in real-time. Like many other airlines, Aeroflot cares about passenger satisfaction and service quality which is closely connected to the latest information on a passenger’s travel / flight status. The passenger service agents work with mobile phones and HF devices where the latest information updates are only received verbally. In times of disruptions this flow of information is not manageable. Therefore the aim is to provide the station team with mobile devices that give them the

latest updates on passenger connections, flights and the individual status of the passengers they will support right upon their arrival… as well as allowing the setting of time stamps for the processes they own (e.g. boarding, start and end of a connection process, etc.). Devices will also be available for the cabin crew to add comments, set time stamps, document the cabin flight report and to provide them with the latest passenger and flight information (PIL, special meals, service, connection information, etc.). Over years the time stamp setting responsibility and correctness has been an issue for managing processes. The question was, ‘who sets the time stamp?’ the process owner (e.g. catering truck driver, catering loader), the process supervisor or the ramp agent? Even with today’s set up of the ramp agent as a ‘neutral’ party setting the time stamp for the start and end of a process, by pressing the respective button on the PDA display, the correctness of the time is open to dispute. Other airlines decided to apply ACARS messages to determine the start and end of a process. With this approach a time frame is set (e.g. for the ACARS message of right forward or aft cabin door opened and closed). However it does not necessarily mean that a process has started or ended, so certain intelligence as well as process owner time stamps have to be additionally implemented to allow the holistic management of process performance by time stamps. The future for the correct automation of time stamps will be provided by RFID based technology. RFID is slowly making its way into aviation: the technology has already been introduced to aircraft manufacture, baggage management, paperless check-in and maintenance. RFID has not yet been introduced for turnaround management. However, the RFID business case looks promising but needs a massive infrastructure investment which has not so far been undertaken by any airline. With the introduction of the new HCC turnaround management system, Aeroflot will apply the proven PDA based technology in place while at the same time investigating how and when RFID could replace ACARS and manual PDA entries. At the same time the team is brainstorming whether head up displays (HUDs) could be an option instead of PDA devices which can be hard to read, handle and carry in winter operations.

IMPROVEMENTS FOR PASSENGERS

Compared to operations information, passenger information management is fragmented. Aeroflot has a webpage where passengers are informed as well as classic customer service call centers. The airline also started to inform connecting passengers in-flight about their onward connection status and give them advice and assistance in case of a disruption via an ACARS message sent from the HCC to the cockpit to be shared by the cabin crew with the passengers. Tomorrow’s

wireless IFE (in-flight entertainment) communication will allow passengers to access services such as satellite live television broadcasts as well as safety instructions in their native language. The IFE will also display connecting flight information turning a common announcement of gate changes into an individual one for each passenger with individual assistance and advice as to how Aeroflot will ensure their seamless onward connection or being advised about how Aeroflot will take care of them if a connection is lost. Moreover individual information shared with the passenger via phones and tablets aims to enhance communication as well as interaction to assist and guide them at all times during their connection and beyond. The setting of an integrated holistic Operations vision, the determination of a strategy, the transfer of the blue print to an action plan on how to achieve it complemented by a cost benefit analysis proving that transparency and real-time information pays off is a challenge in itself. Aeroflot has managed this phase in close cooperation with consulting partners to benchmark practices, gain third party views and best practice know-how before setting targets. However with all this holistic effort, the facts faced during implementation change the picture when the concept hits reality.

CONTINUAL LEARNING AND IMPROVEMENT

There have been numerous lesson learned. One is that Aeroflot has been most successful when vendors, IT and the business work closely together. Easy to say, but quite hard to put into practice with competing vendors needed to get to the table. Moreover IT and the business speak different languages. Therefore Aeroflot Operations and IT projects are managed by two project managers, one from IT and one from the business, who jointly drive the results towards best practice with the business, IT, consultants and vendors. The overall success of the project has been driven by the change management capabilities of the project sponsors and the project management parties... think out of the box, allow other views, give thought to other views, challenge views, support the decisions made and communicate results, status and issues. Concepts are nice but challenges come with detail. This means that, with the implementation of the OCC and HCC systems, a continuous improvement management process has been started, challenging current solutions as well as identifying future needs. Change requests are a common feature of major IT implementation projects, but they need to be pushed and managed to achieve the promised savings. They need a good, close partnership between airline and vendor as well as sophisticated relationship management by both sides to meet expectations. For Aeroflot it is important not to lose sight of the

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | CASE STUDY: AEROFLOT | 17

“There have been numerous lesson learned. One is that Aeroflot has been most successful when vendors, IT and the business work closely together. Easy to say, but quite hard to put into practice with competing vendors needed to get to the table.“ target internally as well as externally. The challenge is to keep in mind what is needed to match the big picture, to gain Operations leadership. With the ground based setting, this has been taking into account with the following adaptations targeted amongst others: • Delay code management and reporting beyond IATA standards, which allows department and responsibility analysis; • Standard airport collaborative decision making, TOBT, COBT (calculated off-block time), etc.) by connecting all stakeholders via real-time data integration; • More precise estimated and calculated taxi times. Today’s state-of-the-art systems are precise with their scheduled and actual times; however, the setting of estimates and calculated times have room for improvement. In the case of taxi times the estimated on block times are based on a single taxi time figure (e.g. inbound taxi time of 15 minutes can only be adapted by IT database administration) which means that the estimated off block time is determined by a static taxi outbound time, a variable flight time determining the estimated landing time plus a fixed taxi time (always + 10). However experience shows that taxi times vary as much as flight times (time savings could be generated up to 20–50%). Based on these times the new HCC system calculates the passenger connection times and advises if a connection is worth saving, needs action to be saved, or if it needs to be re-booked to another flight because the connection will be missed. Even in Sheremetyevo, with only two runways, taxi times vary according to time of day, different traffic peaks, weather variations or other irregularities. As suggested by EUROCONTROL and airport collaborative decision making studies, taxi times need to be variable as well as adaptable to allow a more precise evaluation of passenger connections and turnaround management. It is exactly in the connections and turnarounds where every minute counts. Here the standard tools make airlines lose crucial time. Aeroflot plans to close the taxi gap by time- and distance-dependent taxi time management for each possible distance combination between landing and stand location to gain better

times. This enhancement will be targeted in close cooperation with Sheremetyevo airport to reduce taxi holding times, and to create savings of crew times, fuel and gate allocation. As with every project, there will be more to come. Aeroflot aims to have the ground base set by the end of this year, ready to start for the big picture and enriched by numerous workshops, strong partners and vendors, and project teams striving for excellence to support Aeroflot’s growth. n

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Understand performance. Improve efficiency. Reduce cost.

AEROFLOT

Aeroflot is Russia’s flagship carrier which in 2013, with subsidiaries, carried 31.4 million passengers, to more than 1,000 destinations in 178 countries worldwide. One of the youngest fleets in Europe, Aeroflot’s 150 Airbus, Boeing and Sukhoi airliners have an average age of 5.6 years. A member of the SkyTeam global airline alliance, Aeroflot’s European Community (SAFA) safety index, is comparable to global peers. In 2013, Aeroflot was, for the second time, named Best Airline in Eastern Europe by SKYTRAX

GESINE VARFIS

ADVISER TO THE COO OF AEROFLOT RUSSIAN AIRLINES With an MBA and BA in North American Studies from the Free University of Berlin Gesine joined Aeroflot in March 2013 and is currently engaged upgrading hub management software and reengineering related processes. Last year’s projects focused on the upgrading of the OCC organization, functions and software. Gesine was previously a Managing Consultant at Lufthansa Consulting for more than 10 years, moderated the Fuel Think Tank and managed the Operational Excellence unit. Prior to that, Gesine worked in Globe Ground Berlin.

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18 | WHITE PAPER: CLOSED LOOP | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

EFB: Together we can do more EFB that supports an organizational strategy for operational improvement is, says Phil Benedict, Customer Strategy Development at Closed Loop Consulting, the best way to proceed

ÂŠ Airbus, P Masclet

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: CLOSED LOOP | 19 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

navAero Class 2 EFB Installation

cheaper that way.’ What it often boils down to is; ‘We’d better do something because everyone else is.’ And that’s probably true. We might well come up with great ideas but it will be better if they’re vetted by the whole organization so that an organizational strategy can be developed and executed to bring about the step change that people in airlines have been asking for: it’s also necessary if we are to ensure a successful project. However, whatever you do, don’t automate the status quo. Don’t simply speed up the processes and practices used today or replicate digitally documents whose utility might have been limited by their paper format. Your strategic vision will enable you to take full advantage of the capabilities of a digital solution.

• Normal • Multiply • Soft Light

S SATELLITE SECONDARY S FORMS: ED IN VARIOU : CAN BE US options are Transparency

SECONDARY

LLITES:

P UNTIL NOW, EFB and e-enablement have been driven by technology and technology providers. To be fair, they have great solutions and equipment that we can use but no longer are we in the days of A or B: Honeywell or Rockwell. There are many more options available from which to choose, but the flip side of that coin is that it will be a lot more complicated to keep projects moving without a good organizational strategy. For airlines to realize a step change in the business, they’ve got to start to think for themselves, to develop ideas for business process improvements (BPIs). They have to develop a strategic vision and then seek from all that’s available the technology appropriate to delivering that vision. Plus, they must be able to keep the suppliers aligned to support the airline’s vision, whatever that might entail. Airlines need to find a more cost effective way to support their businesses: we need to ask, ‘how can we distribute our (currently) paper manuals better?’ because we need to get rid of paper. The solution that many will opt for is to get an electronic flight bag (EFB); but how do EFB or e-enablement projects typically get started? It often goes along the lines of… ‘Look what I found; it’s an iPad. That gives me a great idea: let’s send pdf manuals to our pilots instead of paper. Also we need to get rid of paper charts; it’ll be

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MAKE THE (WHOLE) BUSINESS CASE

A facilitated strategy event that will provide for those business process improvement ideas and the business case to support them (as well as a successful project) is really essential; not only for the business case development but also for the wider project. Furthermore, a business case is needed to clarify the expectations of the project. Where are we and where are we going: what will be the cost and what is the expected return on investment (ROI)? A project without a strategy is like the noise before defeat: it’s like putting the cart before the horse.

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“Picture courtesy of Goodrich Corporation” “Chart © Jeppesen Sanderson, Inc. 2012”

20 | WHITE PAPER: CLOSED LOOP | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

PUBLISHERS AND USERS OF INFORMATION

eEnablement that supports an

I like to think about the whole subject in this Organizational Strategy way. The aircraft is a publisher of data, and Enhanced Flight Aircraft Operations Passenger Avionics / FMS there are several subscribers to that information Performance Quality E-Commerce Data Loading Monitoring Assurance on the ground. On the ground it’s just the Flight Data Recording same; the back office, the OEMs, the airline Maintenance Terminal infrastructure, they all publish data, and the Digital aircraft and crews are subscribers to that Passenger DocumentationConfiguration Passenger Internet Chart Information Management information. So we have ask ourselves whether Email Cabin Onboard there’s a better way to manage all this data and Fault Performance Reporting System turn it into valuable information that we can Discrepancy Log Onboard Pilot use; getting it to the right people at the right Service, LogbookInventory Fault time. Are there BPIs that will help us be more and Duty Reporting Real-Time Free Sales efficient and more effective in the utilization of Safety Graphical Weather Reporting Departure that information? Reports Some years ago, I had diagrams drawn up Enhanced Financial Engine Reports Remote Pre-Departure Data Monitoring (figures 1 and 2) to visualize the different Maintenance Reports Links Support possibilities; to set out who are the publishers Passenger Manifestof information and who are the subscribers for Frequent Flyer DB it on the airplane. It was quite daunting then Figure 1 and looked even more complex than the latest SILOS THAT HINDER PROGRESS version, see right. I also wanted to see who All of those circles in the diagram represent silos in the organization which are the people and departments publishing certainly exist. Indeed, it seems that the bigger the organization, the thicker information and using that information off the their walls and the taller the silos become. This is the way most airlines airplane on the ground. I was amazed by all operate, have28/06/2012 been doing for yearsPage and still these different pieces of data that are sometimes C30119.170_Thales_TOPWING_AircraftIT_85x273_v1_topwings 10:15 1 do today. And the more they grow, the thicker these silo walls become. It’s because of that, that airlines developed multiple times depending on the use. ©2014. Closed Loop IP Trust. All rights reserved

eEnablement that supports an Organizational Strategy Data Links

Weight Real-Time Data Crew & Messaging OOOI Remote BITE Balance Virtual OMS/CFDS Crew Scheduling Configuration / Tracking

Flight Plans

Ticketing Pre/Departure Report Uploads Baggage Information Gate Information

Operations Avionics

Simulator Replay

Safety Performance

FOQA Feedback Safety Reporting FOQA Analysis Flight Visualisation

Dispatch

Airport Services

Airline, 3rd Party Ground Networks, Routing & Data Applications

Training

Real-Time Data

Maintenance Management Digital System Logbooks

Fleet Support Services

Service Bulletin Delivery Real-Time Data Online Data e.g. BOLD

Ramp Information Services

Engine Maintenance Programs Real-Time Data

Figure 2 typically buy solutions within domains, within those silos, and don’t tell anybody else in the organization. The fact of the matter is… organizational silos can kill the business case and kill a project. Communication is almost non-existent, and redundant projects exist that could have been eliminated had the whole airline cooperated in developing a strategy, then looking together for the right

Greener airlines Operational cost savings

Running an airline successfully demands a very high level of operational efficiency. TopWings® by Thales, is a brand new Electronic Flight Bag (EFB) solution which integrates hardware and software seamlessly, streamlines operational efficiency and significantly reduces operational costs. It is a global solution that delivers the right information to the right people at the right time, transforming the aircraft into a communication node of the airline’s information system. Thales takes on the overall responsibility of implementing the EFB programme too – making it hassle-free for airlines and allowing a fast return on their investment. Best in class, TopWings is a customisable, modular solution that helps key decision makers master complexity and make timely decisions for better outcomes. To learn more about our Electronic Flight Bag solution, scan the QR code or email topwings@thalesgroup.com or visit thalesgroup.com

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Customer Information Hourly Multimedia News Delivery

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MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: CLOSED LOOP | 21

EFB that supports an Organizational Strategy for Operational Improvement

Operations

Engineering

Figure 3 technology to support that strategy; a foundation on which to build an e-enabled Airline. The sharing of data and information becomes so much more cost effective when the same technology is used across the business to support that ideal. This is where a holistic strategy can be developed, facilitated by professionals, and can produce a common path with everyone moving in the same direction towards the same goals, to adopt technology that will improve the whole business. We need to ask: will there be a business case if we only develop an EFB strategy for the aircraft or would the business case get more traction if it was a holistic organizational strategy instead? So, ask yourself, what is the vision of your airline and what strategic objectives have you formulated to accomplish that vision for the whole airline? Now you can ask, where does the EFB fit within that Vision?

YES, WE CAN DO IT BUT FOR WHAT PURPOSE?

I was fortunate during the 1990s to know Captain Elrey B Jeppesen, one of the most famous men in and contributors to aviation history. On one occasion, I asked him if he would like to see one of his charts on an electronic display. He didn’t understand what I was saying. So I put two charts on my display: one was a scanned image of a current paper chart, the other was our first rendition of an electronic chart. I showed him the scanned image of a current chart and he said “well look at that, she looks good on a display as well.” I didn’t have the heart to show him the new chart but it showed that we had the means to supply electronic charts. What we didn’t have was a clear strategy of what airlines wanted, or how we would provide it. But we were lucky, because the airlines didn’t have one either. They just wanted charts on a display because they felt that surely they would be cheaper. There was no strategy, but rather a technology looking for a problem to solve. Instead, it created several problems for which there was no clear strategy for addressing how to deal with them. There was the challenge of distributing electronic media and information and the fact that, for electronic documents there were too many standards that took too long to develop. Likewise, there were no aircraft standards for hardware to utilize electronic data. The business case for (electronic library systems)

“There are still failures of many EFB projects in our industry where business processes have not been clearly defined as against automating the status quo. There remains a lack of organizational strategy to support technology deployment.” ELS/EFB deployment was difficult; after all, if the charts cost the same on paper as they do on a display, where’s the business case? The result was a reactive environment in which everyone was anxious to put a terminal, a display, a laptop on board but did not really have a strong business case to do so. There was a lot more to think about. Today, a lot has changed; technology (hardware and software) has progressed considerably while standards have been adopted and gone away again to make way for different standards to be adopted. The personnel in airlines and operators are so much smarter these days about what is available and what could be done; and the aircraft are just so much more data rich now than they were back in the eighties and early nineties. The cost has reduced but the risk has remained the same for EFB projects; there still needs to be a cost versus risk analysis. But some things have not changed. There are still failures of many EFB projects in our industry where business processes have not been clearly defined as against automating the status quo. There remains a lack of organizational strategy to support technology deployment.

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22 | WHITE PAPER: CLOSED LOOP | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

MEASURED SUCCESS

This was borne out by some amazing statistics from our research at Closed Loop. We discovered that the average rate for project budget overruns stands at 167%, while project failures amount to 92% and only 43% of projects were wholly or partially delivered. The way to change all of that is to develop a vision and a set of strategic objectives that take a holistic approach for all elements of the business. Not just flight operations, not just maintenance, not just engineering but the whole of the organization. It’s necessary to have each silo participate in vision and strategy development so that technology is adopted to achieve that vision and strategy, and support the business case created from it. There can be a business case for one of those silos and it may look OK; but what if you looked at the whole organization, stopped buying things redundantly; does the business case begin to pull together?

HOW TO DO IT

This all may seem an excellent way to proceed but you might reasonably ask, how can we do it? Let’s think about an approach to developing strategic objectives. The first thing we need is to have a Strategic Vision Setting to establish where we’re going and a road map of the route to follow. A SWOT (strengths, weaknesses, opportunities and threats) analysis can be of use to get things started. Performing a SWOT analysis about what are we good at and what we aren’t good at, as well as what gaps we need to fill in the context of the strategic vision, will help develop strategic objectives. These Objectives coupled with a ConOps will develop

The difference...

ALL WORKING TOGETHER FOR THE WHOLE BUSINESS

“… rather than each group buying a content management system or each group taking care of their technology needs separately, they all agree on a common solution. If we want to share information and data across the organization, then we need to have this kind of an approach. EFB that supports an Organizational Strategy for Operational Improvement Project Statistics 180%

167%

160% 140% 120%

92%

100% 80% 60%

43%

40% 20% 0%

Average % Budget Overrun

Figure 4

Average % Failure Rates

% of Project Delivered

Once you have a successful implementation or while you’re getting that going, think about the ‘hangers on’ or the people who might want to impede the project from other departments. Rather than have that happening during the middle of the process or right at the end, why not include them in at the beginning? If technology is to help us be more efficient and support BPIs, then we must believe in a requirements-driven philosophy and a systems approach to our projects. We have to look at the big picture but we don’t need to implement that entire big picture at once: we can take baby steps, steps that allow us to have an ROI so that we can go on to the next step. Just make sure all of those steps are pointing in the right direction and that you’re not going to be surprised at the end. At the end of the day, the process must reveal a ‘Concept of Operations’ (ConOps); being able to clarify how it is done today, what you want it to be like in five years and what you want it to be like at the end of this project so that you have the basis from which to perform a business case analysis. This approach directs the focus away from the software, hardware or particular suppliers and towards the real requirements for the business such as sustainable business process improvements and lower costs. The result is a zero based audit, an open thinking process that ignores current business practices and considers a Greenfield environment; wiping the slate clean. We need to ask what could happen in an optimized state where content management and data flows get to the right people at the right time. In this scenario, a positive vision is created of how the business can evolve into an optimized state, with content management and data flows producing timely and accurate information and where duplication is eliminated… a truly e-enabled environment. Illustratively, it is the difference between figure 5 and figure 6. These two flowcharts illustrate the value of developing a business wide strategic plan, the value of developing a concept of operations. This one illustrated happened to deliver additional value of more than $14.5 million over a five year time frame. A business case is created that looks at the organization as a whole to eliminate silo focused technology adoption (because there are lots of the ‘silo’ groups in the room, if not all of them) but retains the cost reduction potential of e-enablement technology adoption. So rather than each group buying a content management system or each group taking care of their technology needs separately, they all agree on a common solution. If we want to share information and data across the organization, then we need to have this kind of an approach.

between this

Figure 5

and this...

Benefits >$14,500,000 ROI 126%

Figure 6

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: CLOSED LOOP | 23

a road map for how to improve the current business: improving the ‘what is’, balanced with what needs to be done to create the ‘what will be’ or the strategic vision. A holistic strategy and an execution plan are like insurance for the project. How many CFOs would like some assurance about this next project actually coming to fruition? Isn’t it worth spending the time (perhaps two or three months at the beginning of this project) and effort up front to develop the right strategy to help ensure the success of your technology projects and expenditures? This will help in understanding what you want and what you need from a requirements driven approach, before you start spending money and allocating resources on projects like this. Rather than adopting technology that does it ‘their way’, we should be adopting technology that helps us to be more efficient and gives us the tools to help us realize our (BPIs) and our strategic vision. The mantra has to be, ‘adopt the right technology that brings about step change for your airline, not technology that simply automates the status quo.’

SUMMARY

To achieve a step change, you need to settle your strategy and understand whether it’s just for a single department, or for the whole airline. You need to develop internal partnerships to eliminate silo focused effort and expenditures, and to drive towards successful EFB and e-enablement projects. You’ll need to have a facilitated strategic event to develop your holistic organizational vision and strategic objectives. This shouldn’t be done by the supplier because then what do you think your strategy’s going to be? And it shouldn’t be done by yourselves because you need to participate and this process needs to be taken seriously. And there has to be a champion at the very highest levels of the organization to ensure attendance, to ensure effort going forward. Have a ConOps developed to understand the gap between ‘what is’ and the ‘what will be’ of your vision as well as the BPIs implicit in that organizational vision. Don’t let things surprise you; understand what that big picture looks like today and then what it going to take to get to that vision and the BPIs that are going to help fund the project. Adopt a business case that includes the whole of the airline, or as much as is feasible, and can be easily measured and tracked. Get more people who are accountable, and get more people who are stakeholders in this project, who can utilize the technology and who are part of that e-enablement philosophy within your airline. Develop an RFP (request for proposal) for your EFB project which is requirements based, is supported by an organizational business case, and fills in the gaps identified by your ConOps and SWOT analysis.

Finally, monitor the effects of implementation against that business case to support this and future projects. Build credibility in the organization because ‘we did what we said we were going to do, and it cost us what we said it was going to cost and it is paying us returns like we said it was going to do.’ Make your EFB project part of a value building program for the whole airline. n

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discover new heighTs CLOSED LOOP CONSULTING

Closed Loop Consulting is a niche global aviation consultancy focused on the successful delivery of financially sound, strategically conceived, business driven and sustainable project and program outcomes for the operational divisions of the aviation industry. They challenge the status-quo and believe in doing things differently. Because doing the same thing over and over – and expecting a different outcome, simply doesn’t work. Closed Loop Consulting exists to make sure customers get their projects and programs done right – the first time.

PHILIP J. BENEDICT

CUSTOMER STRATEGY DEVELOPMENT, CLOSED LOOP Mr. Benedict has over thirty years’ aviation and airline experience, including 15 years at Jeppesen. In 1995, he joined the Aviation Information Systems Business Unit of Computing Devices International becoming Director and General Manager from 1997. Phil became President of Spirent Systems Inc. and then VP of Business and Strategic Development at Teledyne and has worked at Cobham Commercial Systems. Phil has been recognized for his contributions to several industry activities, and is now responsible for Customer Strategic Development for Closed Loop Consulting.

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AvioBook The user-friendly efB The AVIOBOOK® is a truly user-friendly Electronic Flight Bag. As well as eliminating paper from the cockpit, it enhances your established back-office processes. Moreover, supervision is increased and the risk of human error reduced.

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www.aviobook.aero

AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE 25th & 26th June 2014 - Park Inn Hotel, Heathrow UK EMEA The World’s Leading Aviation Conference for MRO/ M&E & Flight Operations Solutions returns to Heathrow in 2014 bigger and better

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ht2014Log Vendor FLig MAY/JUNE | AIRCRAFT IT OPERATIONS | VENDOR FLIGHT LOG | 25

What has made and continues to make Arconics work Niall O’Sullivan, CEO, Arconics

After qualifying in Industrial Design in 1990 from the University sco before returning to of Limerick, Niall worked in an architectural practice in San Franci consultancy business in 1993 which, Dublin, Ireland to work in product design. He set up his own design ement services to large publishers. by 1996, had evolved into an Internet business offering Content Manag to airlines and Arconics‘ first In 2001, he set up Arconics offering Content Management services customer, Ryanair, is still among the firm’s many airline clients.

AIRCRAFTIT: Your name, your job title and the name of the business? NIALL O’SULLIVAN: Niall O’Sullivan, CEO and Ideas guy, Arconics. AIRCRAFTIT: How did Arconics get started? NO’S: Arconics was founded in 2001 with the aim to provide a world class content management system. One of our first customers was Ryanair and following the success of that installation we decided to focus exclusively on providing solutions to the aviation industry. Thirteen years on and we are still focused on delivering innovative products and service to the aviation industry with focus on EFB (Electronic Flight Bag) and IFE (In-Flight Entertainment), solutions that allow the right information to be sent to the right aircraft/place/device at the right time. AIRCRAFTIT: What is the attraction of aircraft operations related software and hardware? NO’S: Airline personnel are on the move everyday and rarely in the office, so are, by nature, mobile workers. The latest mobile technology of smartphones and tablets will fundamentally change the ways in which staff interact with the airline. To manage this interaction efficiently is where Arconics comes in, providing a platform that can map the current process into a more efficient digital one.

AIRCRAFTIT: What is the guiding business principle that drives Arconics? NO’S: Partnership and collaboration are among our guiding principles. We see our customers as partners and together we create innovative solutions that solve real day-to-day problems in flight operations. As we resolve an issue for one customer the solution is made available to all customers. In effect we have a large collaborative team that consists of leading edge technologists with the best Flight Operations domain expertsi n the world. Now that is a recipe for success. AIRCRAFTIT: What has been Arconics’ greatest business achievement to date, and why? NO’S: Issuing 1,800 iPad devices with AeroDocs EFB app to Philippine Airlines and AerLingus pilots: also launching the Wireless Inflight Entertainment solution called Cloudstore last year. AIRCRAFTIT: What have been Arconics’ disappointments and what have you learned from them? NO’S: The biggest disappointment has been the slow rate of EFB adoption. We have created innovative technology but customer adoption has been slow. This has all changed now with new devices such as iPad and smartphones.

“The latest mobile technology of smartphones and tablets will fundamentally change the ways in which staff interact with the airline. To manage this interaction efficiently is where Arconics comes in…” AIRCRAFTIT: In a sentence, how would you summarize what Arconics does for aircraft operations customers? NO’S: We provide unique mobile experiences to pilots, cabin crew and passengers onboard the aircraft. AIRCRAFTIT: What is new on Arconics’ development horizon? NO’S: Advanced functionality for real-time briefing and cabin crew applications. AIRCRAFTIT: What will be the next big thing in Operations software and hardware? NO’S: Mobile computing. All staff have smart devices, flight operations can take advantage of this

fundamental change in computing to operate more efficiently. AIRCRAFTIT: What do you want your customers to say about Arconics? NO’S: Arconics delivers quality software that saves time and money; it is exceptionally intuitive and easy to use: a flexible system that can easily be adapted to current business process. And, finally, Arconics delivers the right information to the right person at the right time: an extensive product range covering cockpit and cabin; making Arconics a long term partner. AIRCRAFTIT: Niall O’Sullivan, thank you for your time.

26 | WEBINARS | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

Past Webinars: building a library of Aircraft Operations IT intelligence

Build your own Flight Operations Software Demo Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live Flight Operations Software Demonstration and Masterclass Webinars at the following link: www.aircraftit.com/Operations/Webinars/Past.aspx This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from the following major IT Vendors: Arconics, Flightman, AIR SUPPORT, ETS Aviation, BYTRON, Smart4Aviation, Flight Focus, OSyS, FuelPlus, Flygprestanda, Evoke Systems, T&A Systeme, SITA, AvioVision, FLYHT, plus more. An outline of four recent Webinar Recordings can be seen below.

AeroDocs – iPad / EFB Document Management Software Demonstration Webinar (including iPad 787 Manuals Management Case Study)

Airport Database and Operations Performance Software Demonstration (including Design an Engine Failure Procedure, NOTAM, Obstacles) Webinar

27th February 2014

20th March 2014

n SESSION OVERVIEW

Sign up to view this Webinar recording (recorded 27th February 2014) and join Arconics for an ‘as live’ demonstration of the popular and ground-breaking AeroDocs Document Managment solution for Notices, Manuals, Forms and Electronic Flight Folder across EFB, Web and Mobile solutions such as iPads, other Tablets and Smart Phones. The Webinar shows you how any airline or operator can efficiently manage key documents and content across EFB, iPad and the web covering creation, distribution and reporting for Crew Notices, Manuals, Forms and Electronic Flight Folder, thereby hugely increasing efficiency across the entire Flight Operations Department.

Sign up to view this Webinar recording (recorded 20th March 2014) and join ACFT PERFO for an ‘as live’ demonstration of their hugely popular and unique Airport Database - part of the ADMS (Aviation Data Management Suite) Software Solution. You will see how the Airport Database integrates with and greatly enhances any performance software and how to design an engine failure procedure using ADMS. The Webinar recording takes you on an online tour of the key ADMS modules, focusing specifically on the Airport Database, NOTAMS and Obstacles. You also see how the airport database is compliant with all existing formats.

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MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | WEBINARS | 27

About the Live Software Demonstration Webinar Recordings

How it works.

Whether you missed them the first time around, need to refresh your understanding of available systems before making a key decision or if you are building a reference portfolio of relevant knowledge, these past webinar recordings will add vital market intelligence to your established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major Flight Operations software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1 hour, providing airlines and aircraft operators with the perfect introduction to each Flight Operations software solution demonstrated.

• Visit: http://www.aircraftit.com/Operations/Webinars/Past.aspx • Use the scroll option or view the details of the latest recorded sessions on the right and select a Webinar recording you would like to view. • Next click ‘Register for Recording’ and enter your details. • Once approved the video file will appear in your Member’s Area at the Aircraft IT website. • You can then view the Webinar recording as many times as you wish, share it with your colleagues and retain it as part of your own market intelligence reference library.

eTechLog, EFB and Maintenance Software Demonstration and Masterclass Webinar (inc. efbTechLogs™, Mobile Mechanic™, and Mobile Inventory™]

Flight Planning and Flight Crew Briefing Software Demonstration and Masterclass Webinar

n SESSION OVERVIEW

Sign up to view this Webinar recording and join ULTRAMAIN Systems for an ‘as live‘ software demonstration of their latest ground-breaking and popular paperless solutions, featuring efbTechLogs™, Mobile Mechanic™, and Mobile Inventory™. During the Webinar recording, you see how ULTRAMAIN software used by major airlines and MROs fully replaces paper technical logs, task cards and other forms, and can transform your organization into a fully paperless operation. The ULTRAMAIN experts discuss how you can establish or enhance your own paperless operation and how their industry-leading solutions can significantly reduce costs and increase profitability in the Flight Deck and for Line and Base Maintenance.

Sign up to view this Webinar recording and join AIR SUPPORT for an ‘as live’ demonstration and overview of their popular PPS - Preflight Planning System and CrewBriefing Solution. The Webinar recording will show you how a powerful, modular, Flight Planning and Crew Briefing software system can provide dispatch/OCC with all the tools to provide a perfect validated and optimized Flight Plan for every flight in seconds and how Flight Crew can access the Flight Plan and other key data from any location. The AIR SUPPORT experts use a live demonstration of PPS to show you how the PPS system works from both a dispatch / OCC and Flight Crew perspective.

27th March 2014

INTERACTIVE

VIEW WEBINAR DETAILS

CLICK HERE TO VIEW THE WEBINAR RECORDING

3rd April 2014

INTERACTIVE

VIEW WEBINAR DETAILS

CLICK HERE TO VIEW THE WEBINAR RECORDING

28 | PAST WEBINAR FOCUS | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

Past Webinar Focus: Electronic Flight Bags (EFB) Use the recordings of past webinars to review the EFB market and find exactly what you need. With currently more than forty webinar recordings hosted by over twenty industry leading Software and Hardware Vendors, there’s a wealth of knowledge in the Aircraft IT Past Webinars Library from across the market… including EFBs. Here are some recordings of webinars covering ‘Electronic Flight Bag (EFB)’ and ‘iPad/ Tablet EFB’. Click on the Interactive button or screenshot of any Webinar listed to the right and you’ll be taken right to the recording information page. View as many recordings as you need in order to cover all of the points you have identified as key to selecting the right EFB solution for your operation.

Live eTechLog (Mobile/EFB) and Mobile Maintenance Software Demonstration and Masterclass Webinar (including efbTechLogs™, Mobile Mechanic™, and Mobile Inventory™)

SITA Live EFB Connectivity Masterclass Webinar [Inc. Demo of AIRCOMConnect]

Recorded: 27th February 2014

Recorded: 14th February 2014

How it works • Every two weeks an industry leading IT Vendor hosts a live, 1 hour long, Software Demonstration / Masterclass Webinar showcasing their solutions via the Aircraft IT website. • Each Webinar is recorded and then posted back up online for users to view. • The comprehensive Aircraft IT Webinar recordings library allows airlines and operators the chance to view full overviews of all the leading Flight Operations IT Solutions on the market from the comfort of their own home or desk at a convenient time of their choosing. • Simply use the search functions at the Past Webinar page to refine your search, pinpoint the webinars relevant to your needs and register to view your preferred sessions.

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

Arconics AeroDocs - iPad / EFB Document Management Software Demo Webinar (including iPad 787 Manuals Management Case Study)

SITA e-Aircraft, end-to-end Aircraft Connectivity Webinar (including a demonstration of SITA’s Flight Monitor; iPad eFF; CrewTablet).

Recorded: 27th February 2014

Recorded: 13th February 2014

The Webinar Format So, for instance, when you’re researching the EFB market, it’s all there, making it easy to review the best solutions in the market, using the ‘Category’ search to find webinar recordings from leading EFB solutions vendors. There are even two categories, ‘Electronic Flight Bag (EFB)’ and ‘iPad/ Tablet EFB’, to help focus on exactly what you’re looking for. The helpful Webinar format means you don’t just learn what solutions are but also how to use them and apply them to different challenges and opportunities. The entire EFB market on your screen: easy to use and wholly aligned to your requirements.

INTERACTIVE

CLICK HERE TO VISIT THE PAST WEBINAR SEARCH ENGINE

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | PAST WEBINAR FOCUS | 29

Thales end-to-end EFB Masterclass Webinar (an introduction to TopWings).

SDS integrated iPad Flight Ops and MRO Software demonstration Webinar (including iPad EFB/ETL and Safety & Quality SMS software demonstration) recording.

InfoTrust (now Flatirons Solutions) iPad for Flight Deck Masterclass Webinar (including Smart Content App demonstration).

Smart4Aviation iPad/EFB Flight Operations Information Portal software demonstration Webinar.

Recorded: 30th January 2014

Recorded: 11th July 2013

Recorded: 16th May 2013

Recorded: 25th October 2012

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

AVIOBOOK - iPad EFB software demonstration and Masterclass Webinar recording.)

Ovidius iPad / EFB Operations Manuals Masterclass and software demonstration Webinar (including iPad XML smart content demonstration).

Arconics, AeroDocs iPad / EFB Documentation Management System demonstration Webinar.

Logipad iPad EFB Management Software demonstration Webinar.

Recorded: 25th July 2013

Recorded: 27th June 2013

Recorded: 28th February 2013

Recorded: 3rd May 2012

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

INTERACTIVE

CLICK HERE TO VIEW THE WEBINAR RECORDING

30 | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

VENDORS EXHIBITING THEIR SOLUTIONS AT LONDON HEATHROW THIS YEAR INCLUDE

EVENT PREVIEW: Airline & Aerospace MRO and Operations IT Conference

LONDON, HEATHROW: 25th-26th JUNE 2014

PARK INN HOTEL, LONDON HEATHROW AIRPORT, UK

The world’s leading aviation IT conference for MRO/M&E and flight operations solutions returns to London Heathrow in 2014 bigger and better!

IRCRAFT IT WOULD like to invite you to attend the World’s leading aviation IT conference dedicated to MRO/M&E and Flight Operations IT Solutions: the Airline & Aerospace MRO & Operations IT Conference — EMEA

THIS 2014 CONFERENCE FEATURES

• New EFB & MRO/M&E IT Vendors Showcases • Over 45 Vendors exhibiting their latest software and hardware solutions • Dedicated Flight Operations and Maintenance IT tracks in the agenda inc: case studies and workshop sessions. Key topics: Tablet Strategy for Flight Deck, Hangar and Line Maintenance, Big Data, Aircraft Connectivity, iPad vs Windows EFB, ETL, Paperless Maintenance inc. e-signatures, MRO Data Migration, Software Implementation best practice plus lots more.

WHY ATTEND AS A DELEGATE

“You cannot afford to miss this type of conference otherwise you will miss out on learning about the latest advances in technology” Kuwait Airways

The Airline & Aerospace MRO and Operations IT Conference - EMEA, returns to London Heathrow for 2014 bigger and better than before with: 45+ of the world’s leading IT & hardware Vendors exhibiting their solutions; also - Listen to keynote presentations and case studies; take part in interactive workshop sessions; and attend the new Vendor showcase sessions.

“Excellent opportunity to see Vendors and network in one location” KLM (UK) Engineering It is the only event in the world that provides airlines, aircraft operators, MROs and OEMs with a one-stop shop to be able to review and demo the latest cutting edge technology, designed to streamline and increase aircraft maintenance and flight operations efficiency, as well as reduce costs dramatically. From the latest iPad/ Tablet solutions for the Flight Deck or Hangar to a complex maintenance management system.

THE CONFERENCE PROVIDES A NUMBER OF SUPERB OPPORTUNITIES

• A large exhibition area allows airlines, aircraft operators, OEMs and MROs the opportunity to try out the major software and hardware IT systems from 45+ the world’s leading vendors. See over the page for a full list of vendors exhibiting their solutions and learn more about the software and hardware you will see.

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | AIRLINE & AEROSPACE MRO AND OPERATOINS IT CONFERENCE | 31 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

“A great forum to get new experiences, find partners and new ideas. A great opportunity to find or share your IT needs” CSA Czech Airlines • A two day agenda of presentations, case studies and interactive workshops given by industry experts and the airline/MRO IT users themselves, discuss the latest trends and innovations in this rapidly developing sector of the industry. EFB, Fuel Efficiency and MRO/M&E Software Vendor Showcasess. • Network with your peers from other airlines and MROs from across the EMEA region. Learn from their experiences, recommendations and exchange ideas. 400+ delegates will be in attendance..

LIVE SOFTWARE DEMONSTRATIONS

One of the key benefits of this event is that it allows airlines, aircraft operators, MROs and OEMs with an excellent chance to review and demo all the major software and hardware solutions in one place, in 2 days. Extended refreshment breaks during the presentation programme allows lots of time to browse the exhibition area, and: • Try out all the major MRO/M&E and Flight Operations Software and Hardware solutions from the world’s leading vendors and see how they can benefit your company. • Discuss with the vendors best practice and how to overcome any problems you may be having with your current systems. • Try out all the latest upgrades and add-ons to compliment your current systems.

MRO /M&E SOFTWARE YOU WILL BE ABLE TO DEMO INCLUDES

• Fully Integrated End-to-End MRO/M&E Solutions. • Supply Chain Solutions Software. • Digital Documentation Management Solutions/CMS. • MRO Solutions Linked to Enterprise Wide Software (ERP etc.). • Paperless Maintenance Solutions, inc: e-Signatures. • iPad/Tablet Solutions for the Hangar and Line Maintenance.

FLIGHT OPERATIONS SOFTWARE AND HARDWARE SOLUTIONS AVAILABLE TO DEMO INCLUDE

• iPad / Win 8/ Tablet solutions for the Flight Deck. • EFB (Electronic Flight Bag). • Flight Planning Solutions. • Fuel Saving Solutions. • ETL (Electronic Technical Log). • Operations Cost Management. • Optimising Weight & Balance Software.

FOR EVENT INFORMATION

AND REGISTER YOUR DELEGATE PLACE

CLICK HERE OR CALL +44 1403 230888 Email: stephen@aircraft-commerce.com

32 | WEBINARS | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

Upcoming Live Software Demonstration Webinar at www.aircraftit.com this June / July 2014

June and July 2014 will bring further tremendous opportunities for readers to attend programs covering fuel efficiency through better monitoring, management and planning; plus the creation, management and distribution of Flight Operations manuals. If you need to know more about either topic, you’ll save a great deal of time and gain a lot of what you’ll need to know to inform a good decision by simply attending these informative webinars.

Sign up to free live online software demonstrations for a perfect introduction to the world’s leading Flight Operations Software vendors and to learn how they can assist and add value to your operations.

And remember that if you miss a webinar or are reading this after the live webinar has run, you can still access all of the benefits through a recording of the event – go to www.aircraftit.com/Operations/Webinars/Past.aspx for how to do that.

Live Fuel Efficiency Software Demo & Masterclass Webinar [inc: better monitoring, management and planning] n SESSION 1: 12th June 2014 – 06:30 UTC /GMT n SESSION 2: 12th June 2014 – 14:30 UTC /GMT n DURATION: 1 hour plus Q&A. REGISTER TO ATTEND this Webinar and join OpenAirlines for a live demonstration of SkyBreathe® Fuel Efficiency solution to save fuel. The Webinar will take you on an online tour of how SkyBreathe® Fuel Efficiency continuously monitors fuel consumption and identifies the most relevant opportunities for fuel saving. You will see how SkyBreathe® Fuel Efficiency integrates all fuel information sources, including complete FDR records, in a single integrated database and applies innovative algorithms to find out where fuel saving best practices have or have not been applied and to compute how much they saved or could have saved, taking into account the exact flight conditions. Finally you’ll see how information is displayed with clear dashboards to share with pilots and stakeholders. HOW TO SIGN UP FOR THE WEBINAR Simply click on ‘Register for Webinar’ opposite; fill in your details and then select your preferred Webinar session. Full instructions on how to access the Webinar will be emailed to you.

INTERACTIVE

JOIN THE WEBINAR

CLICK HERE TO VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR

iPad / EFB Operations Manuals Masterclass and Software Demonstration Webinar (including iPad XML smart content demonstration) n SESSION 1: 3rd July 2014 – 06:30 UTC /GMT n SESSION 2: 3rd July 2014 – 14:30 UTC /GMT n DURATION: 1 hour plus Q&A. REGISTER TO ATTEND this Webinar with the industry experts at Ovidius for an excellent masterclass in Operations Manuals and a software demonstration. The Webinar will show you the up-to-date way to manage your Operations Manuals and deliver them to flight crew in print, on iPad, tablet PC or EFB device, in appropriate form for a pilot to use. Through a demonstration of the ground-breaking TCToolbox Airline Edition Software Solution, you will be taken step-by-step through the process for managing your flight operations manuals and related company documentation, from creation to distribution to the flight crew, thereby hugely increasing efficiency throughout Flight Operations. You’ll also see how providing these manuals effectively and efficiently can increase efficiency across the Flight Operations Department. HOW TO SIGN UP FOR THE WEBINAR Simply click on ‘Register for Webinar’ opposite; fill in your details and then select your preferred Webinar session. Full instructions on how to access the Webinar will be emailed to you.

INTERACTIVE

JOIN THE WEBINAR

CLICK HERE TO VIEW FULL DETAILS AND SIGN UP FOR THIS FREE WEBINAR

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | FEATURE | 33 CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Aircraft IT Operations eJournal: Subscribe for FREE Two simple ways to guarantee you receive all future editions of Aircraft IT Operations

– Delivering powerful, real time operational data.

1. FILL IN OUR ONLINE SUBSCRIPTION FORM – it only takes a few moments. By filling in the subscription form you will also receive alerts regarding the latest live Operation Software Demonstration Webinars and you can also take part in all the interactive features at the Aircraft IT website. 2. DOWNLOAD THE FREE AIRCRAFT IT APP – Search ‘Aircraft IT’ in the App store or click here for full information.

For more information

www.aircraftIT.com

Visit: www.aviit.com, call: +44 (0)1383 620922 or email: info@aviit.com AVIIT HP 1212 Archimedes.indd 1

13/02/2013 15:17

34 | WHITE PAPER: UNITED AIRLINES | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

United Airlines EFB Program John Hancock, Assistant Editor at Aircraft IT talks to United Airlines and takes an exclusive look at their EFB Program. The things that have been done, the equipment that is being used, what has been achieved and plans for the future.

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | WHITE PAPER: UNITED AIRLINES | 35

EFB PROGRAM OVERVIEW

“United’s pilots are able to use their EFBs for FM, FOM, and WOM reference during all phases of flight plus the PilotBrief Optima Weather Application – Cached WX – is also approved. Flight Plans are now available on EFB as well as a tailored Company Communications Application.” THE OPERATIONS LANDSCAPE

S THE TITLE suggests, the main thrust of this article will be to offer readers insight to United’s EFB (electronic flight bag) program but it might first be helpful to set the scene by explaining some background material about the airline. This will indicate not only the scale of operation that the system has to support but also the range of aircraft on which the EFB will be installed. The fleet makeup will, in turn, determine the scope of support required of the system. At the time of writing, United’s fleet stood at… CURRENT FLEET QUANTITY A319/320 152 B737 7/8/9/900 ER 247 B757-200/300 141 B767-200/300/400 56 B777-200/ER 74 B747-400 74 B787-800 10 TOTAL 702 … but, of course, no airline stands still and United will always have a number of aircraft on order which, again at the time of writing, stood at… AIRCRAFT ON ORDER 737 MAX 9 737 900ER 787-8/9 787-10 A350-1000

QUANTITY 100 50 45 20 35

The size of the fleet reflects the extent and activity of the operation with United Airlines and United Express operating 5,446 flights a day to 370 airports on six continents.

EFB EQUIPAGE

Currently, United uses all three classes of EFB, i.e. there are Class 3 devices installed on seven of the airline’s 74 Boeing 777s and 12 of the 24 Boeing 747s; plus 65 of 65 Boeing 787’s will be delivered equipped with Class 3 EFB’s as the standard configuration. Class 2 devices are mounted in 57 Boeing 757s in the fleet and United is in the process of installing Class 2 devices on 152 Airbus A319/A320 aircraft. Finally, they have distributed Class 1 EFBs – iPad 2 is the tablet choice – to over 12,000 pilots; this is the largest number of Class 1 EFB tablets distributed by any commercial carrier.

Like many airlines, United uses different levels and types of software including… CLASS 1 EFB The 16GB / Wi-Fi only iPad 2 model with supporting software from AirWatch MDM; Content Locker for the Document Viewer; WSI PilotBrief for weather information; and the plan is to use Jeppesen FD Pro for charts and maps. CLASS 2 EFB United currently is in the process of installing ‘Mount and Power’ solutions in the A319/320 fleet. These ‘Mount & Power’ solutions include a Tablet Interface Module with Mount and Cradle for ‘Plug-n-Play’ using pilot-carried Class 1 EFB tablets. Once the pilot project is complete, United hopes to roll out to the remaining fleets. CLASS 3 EFB The B787 fleet will be fitted with Class 3 EFB. There is also Goodrich Class 3 EFB installed in United’s B747 fleet and, for the longer term, Class 3 EFBs are being evaluated for forward fit opportunities only.

CLASS 2 AND 3 APPLICATIONS

There are also different applications to which EFBs of different classes are applied. Class 3 EFBs in 777 applications are used for charting, AMM (Airport Moving Map) and cabin surveillance. Class 2 navAero EFBs in the B757 fleet, are again used for charting and AMM with updates being accomplished wirelessly via 3G.

CLASS 1 APPROVALS AND AUTHORIZATIONS

United has received a number of Class 1 EFB operational software approvals from the FAA. They were able to remove paper Flight Manuals (FM), Flight Operations Manuals (FOM), and Worldwide Operations Manuals (WOM) from the flight deck – resulting in a considerable amount of weight and fuel savings. United’s pilots are able to use their EFBs for FM, FOM, and WOM reference during all phases of flight plus the PilotBrief Optima Weather Application — Cached WX — is also approved. Flight Plans are now available on EFB as well as a tailored Company Communications Application. The system also manages expense reporting.

MANAGING CONTENT

One critical issue with any EFB, and an important part of getting approvals, is to be able to securely and accurately manage the content. AirWatch Secure Content Locker allows: • Secure document distribution and mobile access; • Automated distribution and updating; • Ability to view online or offline; • Data encryption and ability to wipe data from an administrative role. It also enables strict audit of the content creation, storage and distribution/ transmission process as well as compliance with any applicable standards or regulations and the ability to push information immediately to users. A further benefit is that it supports all file types and sizes.

DIFFERENT ELEMENTS IN THE SYSTEM

The various components that comprise United’s EFB system have been selected for their valuable features that can contribute to the overall efficacy of the system. SECURE CONTENT LOCKER As well as enabling the content management capabilities outlined above, Secure Content Locker delivers some valuable features. It includes the flight operations manual (FOM), the company flight manual (FM), the quick reference handbook (QRH), Worldwide Operations Manual (WOM) and Company Communications. There is a hyperlink capability from the table of contents (TOC) and within documents with key word search capability and bookmarking. Document protection is also included with the facility to tab up to five documents. Furthermore, the system remembers the last page viewed when opening manuals and retains a search history. UPDATE PROCESS Updating can be completed via any WiFi connection. Documents are ‘pushed’ to EFBs based on fleet aircraft type. There is a prioritizing process so that required flight documents download first and the system will only allow relevant (proper effective date) documents to be accessed. To protect the integrity of the system and for safety, pilots cannot delete documents and there are print, email and sharing restrictions in place.

36 | WHITE PAPER: UNITED AIRLINES | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

WSI (WEATHER SERVICES INTERNATIONAL) PILOTBRIEF OPTIMA

This provides a weather overlay to Google Maps and full weather graphics are available with route display and with textual weather cached for offline viewing. There is also a forecast feature showing future weather depiction and the system has the ability to view displays in both landscape and portrait orientations. Additional features include decoded and encoded weather reports as well as route entry by Flight #number. JEPPESEN MOBILE FD PRO The tailored navigational charting includes company-specific airport charts, e.g., 10-7 pages with worldwide coverage plus tailored procedures. There is an en-route map display with interactive route, airport, airspace and FIR (flight information region) information and the route is displayed over the en-route chart.

FUTURE PLANS

Although it might seem that United’s EFB program is pretty ambitious already, this long-established carrier does not plan to set back on its laurels or simply settle for what is already in place. EFB technology is a game changer and, as well as replacing those awfully heavy and bulky ‘flight bags’ that pilots had to haul around with them and aircraft had to burn fuel to carry, it opens up a whole landscape of additional possibilities to enhance the quality of a pilot’s work life. Here are just a few ideas that that United will be incorporating into future plans. CLASS 1 TABLET EFB The plan is to continue the content revolution that EFB technology has brought about to remove as much paper as possible from the flight deck; plus, the pilots can also use the devices to accomplish better levels of computer based training (CBT). Furthermore, the devices can be used for flight planning and to deliver real time weather information (WX) on the flight deck. CLASS 2 TABLET EFB United will plug and play their tablet Class 1 EFB solution (iPad) in their Class 2 EFB solution. They have selected a vendor for the mount and power supply required for FAA approval which provides for a growth path for aircraft interface device (AID) data acquisition. The total solution will enable the airline to deliver an Airport Moving Map and real-time weather information (WX) on the flight deck.

E-ENABLEMENT / CONNECTIVITY

SUPPORT OPTIONS

United has established a range of support channels starting with a 1-800 number specifically for iPad EFB support from an IT Service Desk; plus support is available from the company Pilot Service Center. Pilots can also call the Flight Ops Duty Manager or refer to the internal iPad EFB Webpage. A loaner program is in place in order to support tablet issues that occur. In short, support is available 24/7 from any hub location plus there are support tools for pilots along with access to Activation Guides and various Do-ItYourself Resource Guides. All of this is backed up by a list of FAQs… with answers!

“United will plug and play their tablet Class 1 EFB solution (iPad) in their Class 2 EFB solution. They have selected a vendor for the mount and power supply required for FAA approval which provides for a growth path for aircraft interface device (AID) data acquisition.”

United plans to eventually update weather and passenger information on the Class 1 and 2 Tablet EFB devices using onboard Wi-Fi. To make everything work, the two powerful facilitators of e-enablement and connectivity have to be present. United is in the process of installing LiveTV Ka-Band satellite broadband onto DirectTV fitted aircraft in the B737 and B757-300 fleets and the Panasonic (PAC) Global Ku-band (GCS) broadband system is being installed on the remainder of domestic and international aircraft… A319/320, B747, B777 and B757-200. B757 aircraft fitted for the P.S. (Premium Service – a luxury transcontinental service) fleet have GoGo. All aircraft will offer internet access via the customer portal which customers may access using any WiFi enabled portable electronic device (PED). Class 1 and 2 Tablet EFB devices will be updated wirelessly with access to onboard Wi-Fi for weather, passenger updates, etc. United’s B757 equipped with navAero Class 2 EFB will continue to be updated wirelessly through a cellular 3G service while the Class 3 EFB equipped B777 fleet (7 aircraft) will be manually updated via maintenance. The B787 fleet will be wirelessly updated through ADEL (Application Data Enhanced Loading) at equipped airports.

CHALLENGES

Notwithstanding all of the above, readers should not run away with the impression that getting an EFB policy up and running across multiple fleets is an easy job.

SUMMARY

As with any major program, one of the great benefits of going through a process from specification to implementation and use is that a lot of lessons get learned and/or reinforced. The team at United learnt that you have to clearly define what you want the EFB to do and be prepared to adapt processes you already have in place. Overall, the team at United found that they enjoyed the process and that the business benefits far outweighed whatever effort it cost. Readers will hopefully have found this brief canter through United’s EFB program enlightening and informative for their own plans. n

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | SAUNDERS’ – CONDUCE CONSULTING | 37

The World according to IT Pithy Bites

...and me!

Paul Saunders writes…

SOFTWARE STOCKHOLM SYNDROME

In August 1973, a botched attempt to rob a bank in central Stockholm resulted in a hostage situation and a stand-off between armed robbers and the police. After six days, the robbers were subdued and the incident ended without anybody being seriously hurt. Despite enduring an ordeal, which included death threats and physical violence, the hostages claimed they were more frightened by the police and their potential actions than they were of their captors. In fact, some of the hostages went on to keep in contact with one of the robbers and even testified in his defence at his trial. The reaction of the hostages generated quite a lot of academic interest and ultimately resulted in the term ‘Stockholm Syndrome’ being coined to describe the phenomenon where hostages have positive feelings towards their captors. Despite the seemingly irrational nature of this condition, Stockholm Syndrome is more common than you might imagine. The FBI in the United States estimates that around 8% of hostage victims show evidence of Stockholm Syndrome which is brought about through traumatic bonding or mistaking a lack of abuse for an act of kindness. “What’s this all got to do with IT?” you may rightfully ask.

Have you ever noticed how some victims of legacy software cling to the vestiges of what made the old system better than the new system? Have you ever found it amazing that legacy software hostages, after years of abuse by a user experience that had no respect for their sanity, are deluded into thinking that they were happier before the replacement system was implemented? If so, then you may have encountered sufferers of Software Stockholm Syndrome.

“Have you ever found it amazing that legacy software hostages, after years of abuse by a user experience that had no respect for their sanity, are deluded into thinking that they were happier before the replacement system was implemented?”

THE BATTLE FOR NO-MAN’S LAND ON YOUR DEVICE

keeping you and your colleagues flying? I’m not just thinking about the direct cost of you attending the course, but the lost productivity time. That’s not to mention the benefits to be gained by allowing you to learn at your own pace, in an environment and at a time of your choosing. A number of studies have shown eLearning methods to be more effective in terms of knowledge retention and application when compared to more traditional means of instructor led training. The same innovations and creativity that have been applied to app development are being used in instructional design and development, leading to more imaginative and engaging training content than ever before. With emerging technologies like augmented and virtual reality being prototyped for eLearning, there might even be the chance in the future to spend time in the simulator whilst you’re flying a sector. Now that would be progress… or at least that’s how I see IT. n

When was the last time you checked how much storage space you had left on your electronic device? How often do you curse at having to delete your favourite episode of Breaking Bad in order to download the latest revision of a manual? Thanks to Moore’s Law applying to memory capacity as well as to processor speed, those days may well be numbered. There’s a strong chance that your next device might well have enough storage space to allow all of your media and business apps on the same device. If that’s the case and there is some unused storage left over, then some of your smarter business systems guys will be looking for opportunities to claim that ‘no-man’s land’: the unused storage on your device. My money’s on eLearning and Training apps to fill that space. Think about it: How many days a year do you spend outside of your normal work environment in the classroom? How much money would an airline save by

INTERACTIVE: YOUR AIRCRAFT IT – GET INVOLVED!

Why not get involved with the debate? Send your comments or questions to Paul by clicking here. The most interesting comments will be published in the next eJournal.

38 | TENDERS | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

Operations Software Tender Upload

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

Aircraft IT website Operations Software Tender Upload function puts your requirements in front of all the leading Flight Operations IT Vendors.

NEW

for all Available pes ty ft ra airc

Meet your new crew member! Pacelab Flight Profile Optimizer

Following the success of our operational efficiency management solution for regional aircraft, we have now expanded our portfolio to serve all aircraft types: The Pacelab Flight Profile Optimizer complements the functional scope of FMS with advanced flight profile optimization capabilities and provides invaluable economic decision support. Visit us at the EFB Users Forum in Memphis! www.pace.de

May 13-15, 2014 Memphis Cook Convention Center

HE AIRCRAFT IT Tender Upload function allows Airlines and Aircraft Operators the opportunity to send their software requirements to 30+ of the world’s leading Flight Operations IT Vendors at the click of a mouse. It’s all of a piece with Aircraft IT’s mission to put readers in front of as many opportunities as possible to maximise their professional effectiveness; this time by linking to other professionals with a proven track record of matching complex requirements with effective solutions. Whether you are looking for EFB software and hardware (Class I, II, III), iPad Solutions for the Flight Deck, Flight Planning Software, Fuel Saving Solutions, Crew Scheduling Software, this Tender upload feature will allow you to send your requirements to all the major IT Vendors at the same time... and it’s not rocket science! In fact, it couldn’t be easier.

HERE’S HOW IT WORKS:

• Visit the Tender Upload page at the Aircraft IT Operations Website by clicking here. • Login below with your Aircraft IT Membership details. If you are not a member click on sign up and enter your details - it is free to join. If you are already logged in click on ‘Upload Tender’ below. • Fill in the Tender Upload form and upload a PDF document of your requirements. Under the ‘Software Type’ section, which ever box you tick sends your Tender to all the IT Vendors in that section of the Aircraft IT website. • Click ‘Upload Tender’ and your information will be sent to the key contacts at the IT Vendors. Once the Tender has been uploaded the IT Vendors will very soon send you details about their software and product solutions that would be suitable to address your requirements.

MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | VACANCIES | 39

TARGETED OPPORTUNITIES

…your next step Aircraft IT Operation ‘Vacancies’ on the website highlights real opportunities with great businesses looking for the best professionals

Considering your next career move? At Aircraft IT Operation ‘Vacancies’ great businesses flag up opportunities that need experience and skills like yours: or you can simply use us for overview of the market. Aircraft IT Operations is the specialist website and publication for your sector so you won’t have to trawl through a host of general vacancies to find the aviation operations IT ones that need your skills and will advance your career.

JOB ALERTS FOR FIRST SIGHT

As well as listing current career opportunities, Aircraft IT Operation ‘Vacancies’ also lets you sign up for ‘Job Alerts’, to receive email alerts, making you among the first to learn about the latest opportunities and in pole position to put yourself forward.

CAREER OPPORTUNITIES CURRENTLY ON THE WEBSITE INCLUDE THE FOLLOWING SO SIGN UP NOW BY CLICKING HERE

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What’s in your next issue of Aircraft IT Operations? Look out for your next issue of Aircraft IT eJournal with more great articles on topics you won’t want to miss contributed by people who know your world.

Aircraft IT Operations Volume 3 Issue 3 Due out: June 2014 In our next issue we’ll be addressing two topics that seem to dominate discussions among Aviation IT professionals. Everybody is seeking the perfect combination of Fuel Efficiency and the ideal flight trajectory. And if EFB still seems new, it’s actually reached the point where classifications need refinement and we can discuss more than one operating system. • Case Study: Fuel Efficiency at Nouvelair • • White Paper: Determining the best flight trajectory • • White Paper: Changes to EFB classifications • • White Paper: iPad vs Windows for EFB • Look out in June for your next Aircraft IT Operations – bringing knowledge to your desktop.

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40 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

Operations Software Directory Key ‘at-a-glance’ information from the world’s leading Operations software providers. From Electronic Flight Bags (EFBs) to Fuel Management Systems; From Flight Planning Solutions to Operations Cost Management — the leading IT vendors below can cater for all requirements.

ACFT PERFO

W: www.actperfo.com T: +352 26 12 94 E: info@ actperfo.com Company formed: 1999. Office Location: Steinfort, Luxembourg Number of Modules................10

KEY BUSINESS/SOFTWARE AREAS • • • • •

WORLD AIRPORT DATABASE Compatible for ALL TO Performance soft All A/C Types TO. & LAND. Performance soft EFB SOFTWARE SUITE Operational support in Performance and Operations EFLS Electronic loading system ground operations

ACFTPERFO has acquired a solid experience in the development of electronic flight bags tools and related support since start up in 1999. Our products are in continuous evolution in order to adapt to new regulations or practices in this rapidly changing business. We use our expertise to help the customers and our commitment is to find the best solution for any challenge an airline could face. Safety is a major concern of our ACFTPERFO team and our airport database has been developed to be the best on the market. It is maintained up to date using extremely efficient tools which guarantee the highest level of accuracy and follow up.

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AIRCORE SYSTEMS GMBH

W: www.aircore.aero T: +49-2992-9771-40 E: info@aircore.aero

Company formed: 1992, Office Location: Fuerstenberger Strasse 70, DE-34431 Marsberg, Germany

NAME OF PRODUCT MARKETED

• AS – FlightBag 3.0 Number of Modules..................6

KEY BUSINESS/SOFTWARE AREAS

• Library • CrewBriefing • JourneyLog • TechLog • LeastCostRouting • PostFlightAnalysis

The aircore_systems GmbH is a part of the PAS-IT-Group founded in 1992 and located at Marsberg, Germany, close to airport Paderborn (PAD / EDLP). Subject of the business is to provide suitable and affordable software solutions and consulting for the airline industry. The major difference to other companies is our combination of IT knowledge on the one hand and airline knowledge on the other hand as several staff members hold a valid captains rating on transport category aircraft in addition to their academic degrees. The main software application of aircore_systems which is in use since many years at several regional airlines is the EFB solution: AS – FlightBag 3.0. In addition to the aircore_systems core modules several third party airline specific applications can be fully embedded into this software suite environment. These are for example the applications of the two primary navigation software providers, the cost index applications, T/O performance tools, reporting tools and so on. The integrated Least Cost Routing Table administrates all data transfers including the data of the third party applications and minimizes the transfer costs significant. The workflow optimization - resulting in an efficiency gain and cost reductions - is the main aim of the AS – FlightBag 3.0 Suite. This goal is realized by a seamless information transfer between all participating members like operations control, cockpit, maintenance, back office, authorities and others parties. Trust center proven eSignatures can be assigned to all legal relevant activities and workflows and make sure that paper based work can be substituted fully by electronic workflows..

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AIRLINE CONTROL SOFTWARE

W: www.airlinecontrol.com T: +48 22 2095035 E: contact@airlinecontrol.com

Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco (Casablanca), USA (New York), Argentina (Buenos Aires)

NAME OF PRODUCT MARKETED

• ACS System Number of Modules................16

KEY BUSINESS/SOFTWARE AREAS

• • • • •

Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner CAMO (Part-M) and Maintenance (Part-145) Safety Management System (SMS) & QMS Handling, Fueling, Training (CBT Platform) Tickets & Booking (Revenue Management, Tarrif Engine)0

A specialized IT company engaged in software development for the airline. The main product is the ACS System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch, NTO, FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET MANAGEMENT, HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and built-in modules: DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM ADMINISTRATOR. System is designed for small and medium-sized airlines cover in full all aspects of managing and supporting the airline. YOM 2012. Uses the latest technology – mainly Mictosoft and Apple. Three platform for user: PC, WWW, iPad/iPhone. Scalable and open integration with other systems existing in the airline. For data security, each client can use an online database replication.

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AIR SUPPORT A/S

W: www.airsupport.dk T: 0045 7533 8889 E: pps@airsupport.dk Company formed:1988; Office Location: Billund, Denmark

NAME OF PRODUCT MARKETED • PPS - Preflight Planning Solutions, CrewBriefing

KEY BUSINESS/SOFTWARE AREAS • Flight Planning • CrewBriefing facilities AIR SUPPORT specializes in the provision of pc-based flight planning software systems with integrated web-based CrewBriefing — PPS and CrewBriefing - services to private and commercial business aircraft operators, regional/charter/cargo/national airlines, military/utility operators and flight service providers. Today, PPS is used by aircraft operators throughout 32 countries operating more than 3000 turboprop and jet aircraft daily consisting of more than 350 different aircraft types and versions. PPS is powered by LUFTHANSA Systems FlightNav worldwide navigation data including all global route restrictions, worldwide updated NOTAMs, Surface Weather data and Wind and Significant Weather charts based on original source data.

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ARCONICS

W: www.arconics.com T: (00353) 1611 4625 E: info@arconics.com Company formed: 2001; Office Location: Dublin, Ireland

NAME OF PRODUCT MARKETED • Manual Manager, AirPortal, EFB Viewer Number of Modules..................5

KEY BUSINESS/SOFTWARE AREAS • EFB Document Management • Airline content management • Flight crew notices management • Mobile document viewer apps • EFB document viewer Arconics is a leader in content management software and services for airline operators. Our team has over 10 years of world-class expertise in airline operations and document standards, web and mobile applications and XML data processing. Arconics provides EFB Document Management for Notices, Manuals and Forms on EFB Class 1, 2 & 3, Web and Mobile. Arconics products reduce costs, improve efficiency, and ensure regulatory compliance. Thousands of flight and ground operations staff, pilots and cabin crew depend on Arconics products to help safely and efficiently operate their fleets every day.

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MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 41

AVIASO INC.

AVIIT LTD

W: www.aviaso.com T: +41 55 422 0000 E: info@aviaso.com Company formed: 2003; Office Location: Pfaeffikon, Switzerland

NAME OF PRODUCT MARKETED

• Airline Portal, Fuel Efficiency, EU-ETS, ART-Aviation Reporting Tool, Additional Products. Number of Modules.............. n/a

KEY BUSINESS/SOFTWARE AREAS

Aviaso is an international software company developing products exclusively for the aviation industry. The focus of Aviaso is on complex, operational aviation topics, such as Fuel Efficiency, EU-ETS,Aviation Reporting, and Crew Communication. Additionally, Aviaso has a long experience in integratingaviation IT systems and also develops the Aviation Portal - a leading intranet solution for aviation companies. Furthermore, Aviaso maintains data centers in Switzerland and Sofia and provides customized hostingsolutions for aviation companies. Aviaso has its head office in Switzerland and a software development center in Sofia/Bulgaria. The companywas founded in 2003 by Nicola Fantini, Rudolf Christen, Georgi Mitov, and Ivan Markov and has nowa total staff of 23 employees..

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Company formed: 2004; Office Location: Fife, Scotland.

Company formed: 2010; Office Location: Leuven, Belgium

NAME OF PRODUCT MARKETED

• AVIOBOOK / EFB for Airlines & Business Aviation Number of Modules................10

KEY BUSINESS/SOFTWARE AREAS

• Main • Operational Flight Plan • Briefing • Weight & Balance • Charts • Performance • Reports • Library • Tools • EFB Ground Administration Tool

AvioVision N.V. is a young Belgian company that is offering an innovative and comprehensive EFB solution, by facilitating integration of technologies in its EFB products, combining them with operational excellence into smart solutions for front line and back-office staff.

Company formed: 1996; Office Location: Castres (France), Labège (Toulouse, France)

NAME OF PRODUCT MARKETED

• Archimedes & eMan Number of Modules..................2

• Odyssee, Sat4flight, Man4flight, Geotitan Number of Modules..................5

KEY BUSINESS/SOFTWARE AREAS

• ACARS data management - Archimedes • ACARS Technical Consultancy • Technical publications Distribution - eMan • Document Acknowledment - eMan Read & Sign • IT systems management & support

• ODYSSEE • PBN Ops Approval • Assistance for regulatory compliance • GEOTITAN • SAT4FLIGHT

AviiT is exclusively focused on the provision of software solutions to the aviation sector.

CGX AERO develops, integrates, distributes, implements and helps to operate high added value aeronautical information systems optimized to Civil and Military Aviation around the world. Key areas include: Flight Efficiency and EFB Implementation, PBN implementation (ops approval), RAIM prediction, and instrument flight procedures design (including RNP AR). CGX AERO is also very glad to have successfully started ODYSSEE, a decision aid system for operational manager. ODYSSEE adapts Business Intelligence principles for operational managers (Operational Intelligence), and provide with dynamic dashboards and KPIs to get new savings and save fuel.

Drawing upon data sources such as ACARS, Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a clear and flexible format to Operation and Engineering teams. eMan provides an efficient capability for the distribution of technical publications across the maintenance and repair estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and efficient distribution of engineering and process documentation. eMan is available as an on-premise or hosted offering for complete deployment flexibility.

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THE BOEING COMPANY

AVIOVISION NV

Click Here for Software Details Click Here to Request Private Demo

W: www.cgxaero.com T: ++33 6 14 66 68 00 E: michael.benhamed@cgxaero.com

KEY BUSINESS/SOFTWARE AREAS

• Airline Portal • Fuel Efficiency • EU-ETS • ART - Aviation Reporting Tool • Additional Products

W: www.aviobook.aero T: + 32 16 29 89 80 E: info@aviovision.aero

CGX AERO

W: www.aviit.com T: +44 (0)1383 620922 E: info@aviit.com

W: www.boeing.com/boeingedge/informationservices E: TheBoeingEdge@boeing.com Company formed: 1916

KEY BUSINESS/SOFTWARE AREAS

Company formed: 1984; Office Location: Austin, Texas

• Electronic Flight Bag Solutions • Flight Operations Solutions

NAME OF PRODUCT MARKETED

Boeing offers the industry’s broadest range of aviation services to provide our customers the ultimate competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly focused on addressing our customers’ continuous need for integration and optimization of information. Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We strive to enable smart and informed decision-making to take operational efficiency of their aircraft fleet and operations to the next level.

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DAC INTERNATIONAL, INC.

W: www.dacint.com T: +512-331-5323 E: info@dacint.com

• Electronic Flight Bag, GDC64 (Tablet to Aircraft Interface unit)

DAC International, Inc. specializes in Avionics systems for a wide range of aircraft including major and regional airliners. We offer cockpit system upgrades to meet new operational requirements as well as replacement for older systems. In-house capabilities include a range of analog-digital (A/D), digital-analog (D/A), digitaldigital (D/D) converters, Electronic Flight Bags (EFB) and Tablet to Aircraft Interface Units. (TAIU) Talk to us about anything from FMS, Cockpit Displays, CVR/FDR, Cabin Passenger Briefing systems, ARINC 615 data loaders and more. Certification and integration packages can be included.

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42 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

EASYBROWSE GMBH

W: www.easybrowse.com T: +49 385 343146-20 E: imke.koop@ovidius.com Company formed: 1994; Office Location: Schwerin

EVOKE SYSTEMS

W: www.evoke-systems.com T: +44 (3)456 521240 E: info@evoke-systems.com

Company formed: 2001; Office Location: Norwich, England

NAME OF PRODUCT MARKETED

• EFOS (Electronic Flight Operations System) Number of Modules.............. n/a

KEY BUSINESS/SOFTWARE AREAS

• Training Records and Expiry Management • Cabin Crew Flight Reports • Journey Log and Fuel Analysis • EU-ETS Management • Document Library and Notices

• TCToolbox Airline Edition Number of Modules.............. n/a

• EFB Software Solutions • Digital Documentation Management • Communication Optimisationy

With the electronic publishing solution from EasyBrowse you create electronic publications ready to use on EFBs, in the Intranet or on iPads. • Powerful search options • Virtual publications based on aircraft type / registration • Automatic database updates • Incremental updates • Bookmarks, notes • Zero footprint installation • Distribution management and monitoring • Support any SGML/XML structure plus a wide varity of their formats (PDF, graphics and video)

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ETS AVIATION LTD.

W: www.etsaviation.com T: +351 91 580 1007 E: dscarlisle@etsaviation.com Company formed: 2009; Office Location: Gibraltar, UK

NAME OF PRODUCT MARKETED

• Aviation FuelSaver™, Aviation Footprinter™, ETS Support Service Number of Modules..................2

KEY BUSINESS/SOFTWARE AREAS

• Fuel-efficiency Software Solutions • EU ETS Data Management and Reporting Verificiation Software • Fuel Saving Consultancy • ETS Data management consultancy ETS Aviation Ltd. are specialists in fuel-efficiency programmes and emissions data management. Since early 2009 our team of aviation specialists and software designers has helped hundreds of aviation operators all over the world. We work with airlines, business aviation operators and trip support companies. And we make their life easier. We created the ground breaking Aviation FuelSaver™, software and consultancy programme - the easiest to use and lowest cost fuel efficiency system on the market - having already launched a software and consultancy solution called Aviation Footprinter™, for managing EU ETS (Emissions Trading Scheme) requirements.

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KEY BUSINESS/SOFTWARE AREAS

Evoke Systems is a British software company founded in 2001 to provide innovative, cost effective solutions to the airline industry. EFOS (Electronic Flight Operations System) is a web-based crew portal and flight operations management system with supporting mobile device software for use as part of an EFB solution. Evoke Systems has clients in both the commercial and business aviation sectors operating from the UK, Europe and the Middle East. They include start-ups and established airlines looking to streamline their processes. Our customers tell us that we provide exceptional levels of support and provide creative solutions to their problems.

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FLATIRONS SOLUTIONS

(Formerly InfoTrust Group) W: www.flatironssolutions.com, www.techsightx.com T: +1.303.627.6535 E: Julie.Fouque@flatironssolutions.com Company formed: 1994, Office Locations: Irvine, CA, Boulder, CO, Superior, CO, Phoenix, AZ, Austin, TX, Arlington, VA, Shanghai, China, London, UK

FLYGPRESTANDA AB

W: www.flygp.se T: +46 40 642 00 10 E: sales@flygp.se Company formed: 1969; Office Location: Malmö/Sweden, Connecticut/USA

NAME OF PRODUCT MARKETED

• Airport Analysis, Performance GURU, FOCS Number of Modules.............. n/a

KEY BUSINESS/SOFTWARE AREAS

• Aircraft Performance Services • Flight Planning Software • Performance Engineering • Special Performance Calculations • Engine Failure Procedures

Flygprestanda AB, a pioneer in aircraft performance calculations, was founded 1969. For over 40 years Flygprestanda has been in the forefront of providing aircraft operators of all kind with high quality services. Today Flygprestanda is serving around 200 customers worldwide from the head office in Malmö, Sweden and continues to lead innovation in this part of the aviation industry with its well known Airport Analyses, Performance GURU and Flight Operations Control System (FOCS). High quality performance calculations for take off and landing are essential for safe flight operations and a modern flight planning solution is the key to achieve the most cost efficient operations possible.

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FUELPLUS SOFTWARE GMBH

W: www.fuelplus.com T: +49 (511) 496050 E: info@fuelplus.com

NAME OF PRODUCT MARKETED

Company formed: 2000; Office Location: Hannover (Germany), Brasov (Romania), Johannesburg (South Africa), Boston (USA)

KEY BUSINESS/SOFTWARE AREAS

• FuelPlus Number of Modules................15

TechSight/X® Suite of Products Number of Modules.............10+

• Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility Flatirons Solutions provides information management consulting services and solutions, including transformational outsourcing services for technical and training information for Fortune 500 and other companies in the aviation and aerospace, enterprise, government, high-tech, and publishing and media industries — helping our customers deliver the right information, at the right time, to the right people. The TechSight/X suite of products is the leading independent solution for technical information management developed specifically for the aerospace industry. For more than 25 years, the world’s largest airlines and aerospace manufacturers have relied on the TechSight/X suite of products to create, manage, and deliver large volumes of technical information in support of the production, operation, and maintenance of aircraft throughout their lifecycle. .

Click here for software details Click here to request private demo

NAME OF PRODUCT MARKETED KEY BUSINESS/SOFTWARE AREAS

• Fuel and Operational Analysis • Emission Monitoring & Reporting • Fuel Supply Management • Fuel Operations Support • Fuel Accounting

FuelPlus, a leading provider of fuel management IT solutions for the global aviation industry, enables airlines to implement and operate sophisticated fuel management processes which improve internal efficiencies, and achieve substantial savings. FuelPlus consists of a set of modules to handle fuel planning, tendering, contract management, inventory and supply chain management, operations, tankering, EU ETS emissions monitoring and reporting, prepayment, and accounting.

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MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 43

AERO DIVISION OF GRANDTRUST INFOTECH PVT LTD

IDMR SOLUTIONS

W: www.g-aero.com T: +91 9995801266 E: raju.v@grandtrustinfo.com

W: www.IDMR-Solutions.com T: 347-565-4367(IDMR) E: irevivo@IDMR-Solutions.com

Company formed: 2008; Office Location: Cochin, India

Company formed: 2008; Office Location: New York, USA

NAME OF PRODUCT MARKETED

• G-COMS Airline Cost & Contract Management System • G-RPS Airline Route Profitability System • G-ARMS Airport Revenue & Contract Management System • G-GRMS Ground Handling Services Revenue & Contracts Management System Number of Modules.............. n/a

KEY BUSINESS/SOFTWARE AREAS

• Airline Contract Management • Airline Cost Management, Budgeting and MIS/Dashboard Reporting • Airline Route Profitability • Airports / GHA Contracts Management • Airports / GHA Revenue Management G-AERO offers a suite of innovative software products for Airline, Airports and Ground Handling Agents for their Contracts, Cost and Revenue Management. G-AERO product suite not only helps to implement proven industry best practices but also assures direct financial benefits. G-AERO uses latest, secure Microsoft .Net technology in developing its solutions. G-AERO believes in providing best value for money for their customers and there by ensures quick ROI.

Click Here for Software Details Click Here to Request Private Demo

• InForm Number of Modules.............20+

KEY BUSINESS/SOFTWARE AREAS • • • •

Technical Manuals Ground Ops Audits Distribution

IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while insuring airworthiness, safety and regulatory compliance.

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IFR SKEYES

W: www.ifrskeyes.com T: +33 (0) 562 74 75 00 E: commercial@ifrskeyes.com

Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador)

NAME OF PRODUCT MARKETED

• AMASIS –> 7 core modules + 6 add-ons • KEOPS –> 8 core modules + 11 add-ons • IBIS –> 6 core modules Number of Modules................13

KEY BUSINESS/SOFTWARE AREAS

• • • • •

Flight Scheduling and Flight tracking Crew rostering / Management Communication management (movements, load, ATC slots, web based crew portal) Budgeting and post flight analysis Business intelligencee

KEOPS as a complete information system is the spine of Airline operations. The information is controlled and enhanced as the events occur (Flight scheduling, Crew management, Logistics, Flight tracking, Performances, DOC Analysis …) to analyse the activity and monitor associated costs. These financial data enrich a database to generate budget simulations, or hypothetic flight quotation. The combination of the 19 modules and add-ons of this integrated software ensures the company a full operational and financial control of the whole activity. Powerful communication functions spread and automatically integrate the messages linked to the different operational participants (services, crew, suppliers, IATA)..

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44 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

IFS - INTERNATIONAL FLIGHT SUPPORT APS

W: www.ifs.aero T: +45 33464600 E: sales@ifs.aero

Company formed: 2001; Office Location: Skindergade 43 - 2MF, DK-1159 Copenhagen K., Denmark

NAME OF PRODUCT MARKETED

• PFB Paperless Flight Bag solution, PFB Back-Office Platform, PFB Document Management & Library Module, PFB Web Crew Portal & Notification Module, PFB Electronic Flight Planning Module, PFB Voyage/Journey Log Reporting Module (Pre+Post flight), PFB W & B/eLoadsheet Module w/electronic sign-off, PFB Take-Off Performance ON-line, PFB Take-Off Performance OFF-line, PFB Landing Performance OFF-line, PFB eTechlog Module w/MEL data import/export, PFB eReporting Module, PFB Duty Time Registration Module Number of Modules................11

KEY BUSINESS/SOFTWARE AREAS

• EModular PFB Platform Architecture • Modular PFB GUI Architecture • Seamless integrations with multiple back-end systems • Fully customized set-ups without expensive R & D costs • Designed for simplicity, userfriendliness and effectiveness IFS – International Flight Support is an innovative and experienced supplier of iPad OS and Windows XP/7/8 based EFB Platform solutions aimed exclusively at the aviation industry. The company was founded in 2001 and has a full decade of operational experience providing in-cockpit calculation solutions to airlines, business aircraft operators and military users. The PFB™ Paperless flight Bag software solution defines a new standard for high quality modular EFB architecture. It was built to achieve complete data integration to any back-end software systems used by the operator while offering a unique degree of customization options that reflects each operator’s preferences.

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OVIDIUS GMBH

W: www.ovidius.com T: +49 30 4081895-0 E: imke.koop@ovidius.com

Company formed: 1996; Office Location: Berlin

NAME OF PRODUCT MARKETED

• TCToolbox Airline Edition Number of Modules........... n/a+

KEY BUSINESS/SOFTWARE AREAS

• EFB Software Solutions • Digital Documentation Management • Communication Optimisation TCToolbox Airline Edition is a comprehensive package consiting of tools that support the complete workflow of the manual creation and distribution process: TCToolbox being an approved and robust Content Management System (CMS); SGML-/XML-based CMS; Versioning, access control; Rights management; Supports any graphics format; Importing of Excel tables; Re-use of information modules and graphics; Effectivity management; and Automatic generation of change marks The powerful typesetting system TopLeaf from Turnkey supports the automatic generation of PDF files and revision packages.

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NAVTECH, INC.

W: www.navtech.aero T: +1 519 747 1170 E: info@navtech.aero

Company formed: 2002; Office Location: Waterloo, Canada; Surrey, UK; Kista, Sweden

NAME OF PRODUCT MARKETED

• Aircraft Performance Family: ToDc, Weight & Balance, Airport Obstacle Database, Driftdown Data, WiFly. • Charts Family: Aerocharts, Enroute Charts, eCharts, iCharts• Crew Family: Navtech PBS, Navtech Optimizer + partner offerings from IBS, IBR and eTripTrader • Electronic Flight Bag - solutions for viewing Navtech eCharts, Aircraft Performance products, and Navtech Flight Plan via EFB • Flight Planning Family: Navtech Flight Plan + weather services • Navigation Data: data from suppliers such as: GE, Honeywell, ARINC, Universal etc. Number of Modules..................6

KEY BUSINESS/SOFTWARE AREAS

• Aircraft Performance • Flight Planning • Flight Dispatch and Weather & NOTAM • Crew Scheduling/Planning • EFB Software Solutions • Weight & Balance

Navtech, Inc. is a leading global provider of flight operations solutions, serving more than 350 airlines and aviation services customers. Navtech’s product suite includes aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. Many of Navtech’s products can be configured as part of an EFB solution, including take-off data calculation, weight and balance, and aeronautical charts. These products, supported by Navtech’s AS9100 and ISO:9001 certification, directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

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NVABLE LTD

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

Company formed: 2005. Office Location: Glasgow, UK

NAME OF PRODUCT MARKETED

• Appixo, Appixo ETL Number of Modules..................4

KEY BUSINESS/SOFTWARE AREAS

• • • •

Electronic Technical Log Alternative Training & Qualification Programme (ATQP) Station Operational Compliance (SOC) Management Dashboards & Analysis

NVable (pronounced “enviable”) was founded as a specialist software development consultancy creating bespoke solutions that allow customers to exploit the full value of their operational data. NVable now also offers its own software products. NVable recently launched Appixo – a platform that combines large scale data handling with a framework to support multiple mobile data acquisition applications. The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer. NVable is now expanding its suite of aviation focussed applications. The growing list now includes ATQP and SOC Management. The data gathered from each application is fed into the Appixo analysis platform to feed the Management Dashboard & Analytics. This allows for real-time analysis of aircraft status, fuel burn/ uplift, defects, Out of Phase Maintenance etc.

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OPEN AIRLINES

W: www.openairlines.com T: +33 531 61 52 10 E: amaury.defenoyl@openairlines.com Company formed: 2006; Office Location: 1 rue Baour Lormian 31000 Toulouse

NAME OF PRODUCT MARKETED

• SkyBreathe Fuel Efficiency ; Crew Intelligence ; OptiFleet; CrewPad Number of Modules..................5

KEY BUSINESS/SOFTWARE AREAS

• Crew Efficiency • Fuel Efficiency • Fleet Efficiency • EU-ETS • Cabin Crew CRM

OpenAirlines was founded in 2006 by former airline operations top executives with the vision to bring innovation to the industry. We are committed to approach our customers with great listening skills and professionalism to deliver results and added value and by combining unique business and IT skills, OpenAirlines proposes innovative solutions to reduce costs and bring a competitive advantage to our customers. We believe that innovation is very important with more than 25% of turnover devoted to R&D – we have also won the award for Best Innivative company at AGIFORS Crew for 2008 and 2010.

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OPTIMIZED SYSTEMS AND SOLUTIONS (OSYS)

W: www.o-sys.com T: +1 703 889 1300 E: osysaviation@o-sys.com

Company formed: 1999; Office Location: HQ Reston, VA; Houston, TX; San Diego, CA; Indianapolis, IN; Derby, UK; Bristol, UK; Gateshead, UK; Singapore; Qatar

NAME OF PRODUCT MARKETED

• Fuel Management and Optimization; Emissions Trading Scheme MRV; Electronic Flight Bag (EFB); Asset and Equipment Health Monitoring; MRO Business and Parts Management; JetSCAN® Engine Health Monitoring Number of Modules.............. n/a

KEY BUSINESS/SOFTWARE AREAS

• Fuel Management/Optimization • Emissions MRV • Electronic Flight Bag/EFB • Equipment Health Monitoring • MRO Business and Parts Management With a heritage of providing IT value-added services for the Rolls-Royce aftermarket, and delivering services commercially since 1999, Optimized Systems and Solutions (OSyS) has proven solutions for commercial aviation and defense. OSyS provides a complete range of best-in-class aviation services to enhance fleet performance and business operations. OSyS monitors more than 9,000 engines belonging to hundreds of civil aviation customers, helps meet compliance requirements with our products and services. Customers are able to increase availability of their critical assets, minimize risk and operational disruption, simplify data management to gain more value from IT investments, and improve operational efficiency.

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MAY/JUNE 2014 | AIRCRAFT IT OPERATIONS | SOFTWARE DIRECTORY | 45

PACE GMBH

W: www.pace.de T: +4930293620 E: info@pace.de

ROCKETROUTE W: www.rocketroute.com T: +44 1273 782130 / +1 321 473 7423

Company formed: 1995; Office Location: Berlin (Germany), Seattle (USA)

E: sales@rocketroute.com

NAME OF PRODUCT MARKETED

Company formed: 2009; Office Location: UK

• Pacelab CI OPS, Live View, Trajectory Designer, EFB Data Recorder, Post Flight Server Number of Modules..................3

KEY BUSINESS/SOFTWARE AREAS

NAME OF PRODUCT MARKETED • RocketRoute

• Cost Index Operations • Fuel Efficiency Monitoring • Electronic Flight Bag • Takeoff and Landing Performance • Cabin Configuration

Number of Modules..................3

KEY BUSINESS/SOFTWARE AREAS • Worldwide Flight Planning

Working with leading OEMs, engine manufacturers and airlines for more than 15 years has enabled PACE to develop a range of innovative products that directly respond to the trends and challenges of the international aviation community. PACE closely collaborates with performance engineers, senior training captains, fuel conservation and operational efficiency managers and consultants to deliver real solutions for real people. PACE’s portfolio of flight operations solutions is designed to support airlines’ universal efforts to improve their daily operations, strategic planning and operational efficiency and to offset high fuel prices and environmental demands with a more effective fuel management.

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• Worldwide Navigation RocketRoute was established in 2009. The solutions has processed more than one million flights and has more than 50,000 users flying around the world. RocketRoute’s system is built by pilots for pilots and now incorporates all the features that airlines and business jet operators are looking for in their next generation of mobile connected flight planning system.

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SCANDINAVIAN AVIONICS A/S

W: www.scanav.com T: +45 7950 8000 E: sa@scanav.com

Company formed: 1978; Office Locations: Denmark, Sweden, Norway, Greece, Bahrain, India and Malaysia

NAME OF PRODUCT MARKETED

• Scandinavian Avionics’ Tablet Based EFB Solution Number of Modules.............. n/a

KEY BUSINESS/SOFTWARE AREAS

• Electronic Flight Bag Solutions • Avionics Certification • Avionics Installation • Avionics Maintenance, Repair & Overhaul • Avionics Training Scandinavian Avionics offers a state-of-the-art, future-proof, tablet based Class 2 EFB solution, which provides the functionality to meet today’s operational requirements of airlines and aircraft operators and in addition is simple to upgrade in the future to meet coming requirements. The concept consists of two ruggedized 10.1” Panasonic tablets installed in the cockpit combined with a data integration center and a communication unit installed in the avionics compartment. The data integration center is used for power, aircraft interface and server capability and the communication unit enables and controls the data communication between the EFB system and the airline’s ground infrastructure.

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46 | SOFTWARE DIRECTORY | AIRCRAFT IT OPERATIONS | MAY/JUNE 2014

SHEOREY DIGITAL SYSTEMS LTD.

W: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086 E: contact@sds.co.in

SMART4AVIATION

W: www.smart4aviation.aero T: +31 20 654 1824 E: info@smart4aviation.aero

Company formed: 1993; Office Location: India: Mumbai & Bangalore, Singapore besides Representative Offices in UAE, Saudi Arabia, UK/Europe and Latin America

Company formed: 2009; Office Location: Amsterdam, The Netherlands; Kraków and Gdansk, Poland; New Delhi, India

NAME OF PRODUCT MARKETED

• Smart BRIEF, Smart BRIEF CABIN, Smart NOTAM MANAGER, Smart FUELING, Smart VIEW, Smart MET, Smart OPS, Smart DOC, Smart EFF, Smart EFB, Smart eFORMS, Smart PERFORMANCE, Smart ALERT, Smart COMM, Smart VIEW+, Smart ULD MANAGER, Smart LOAD, Smart HUB, Smart ONTIME, Smart FUEL MANAGER, Smart MISSION MANAGER Number of Modules................21

• ARMS®V2 (Aviation Resource Management) Integrated InfoTech Suite Number of Modules.: 12 Sub-systems + 5 more under development

KEY BUSINESS/SOFTWARE AREAS

• ARMS® Commercial Planning (CPSS) • ARMS® Flight Operations (FOSS) • ARMS® Crew Management (CMSS) • ARMS® Flight Planning & Dispatch (FPDS) • ARMS® Optimizers + ARMS® on the TAB (EFB/ETL)) Sheorey Digital Systems Ltd. (SDS) an ISO 9001:2008 & 27001:2005 software company, brings you ARMS®V2. A current-generation, state-of-the-art Information Technology System which effectively addresses the extremely critical and cost-sensitive nature of Commercial Airlines/ Air Transport operations. The ARMS® V2 InfoTech Suite is the only solution in the industry capable of seamlessly integrating all of the functional and operational areas of an Airline or Air Transport operator with a unified database; i.e. a single repository of data with which all ARMS® modules interact. ARMS® V2 increases process efficiencies and reduces costs while assuring strict Statutory Compliance and uncompromising Safety.

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SITA

W: www.SITA.aero E: info@SITA.aero

Company formed: 1949; Office Location: Head Office: Geneva, Switzerland. Main Regional Offices in: Rio De Janiero, Brazil; Beirut, Lebanon; Atlanta, USA; Singapore; Rome, Italy .

NAME OF PRODUCT MARKETED

• e-Aircraft Application Services, e-Aircraft AirportLink WiFi Service, Messaging Services Number of Modules................21

KEY BUSINESS/SOFTWARE AREAS

• e-Aircraft Application Services (for EFB) • e-Aircraft Connectivity Services • AIRCOM ACARS Services • AIRCOM Datalink Applications • AIRCOM Cockpit Voice SITA is the world’s leading specialist in air transport communications and IT solutions. We deliver and manage business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry. We innovate collaboratively with the air transport industry, and the industry itself drives the company’s portfolio and strategic direction. We are the only IT and communications company to run annual, industry-renowned IT surveys for airlines, airports and passenger self-service. Our portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more. In addition, we sponsor .aero, the top-level internet domain reserved exclusively for aviation. We are one of world’s most international companies. Our global reach is based on local presence, with services for over 550 air transport industry members and 3,200 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, today we employ people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US $1.49 billion in 2010.

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NAME OF PRODUCT MARKETED

KEY BUSINESS/SOFTWARE AREAS

• Smart BRIEF • Smart COMM • Smart FUEL MANAGER • Smart EFB • Smart PERFORMANCE

Smart4Aviation was founded to provide web based products and services to optimize, simplify and improve airline operations. The Smart4Aviation’s goal is high quality, cost-effective solutions backed up with 24/365 support service. It offers 21 modules which are interoperable, compatible and can be freely composed into the one system as well as software developed on demand, which are used with success by pilots, crew, dispatchers, ground ops and many different departments. The modules work as basic building blocks that can be used to build the system that will meet exactly customer’s requirements, that are tailored to the customer’s needs.

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T&A SYSTEME GMBH

W: www.logipad.aero T: +49 23 24 92580 E: info@logipad.aero

Company formed: 1994; Office Location: Hattingen, Germany

NAME OF PRODUCT MARKETED

• Logipad Number of Modules..................6

KEY BUSINESS/SOFTWARE AREAS

• iPad EFB Management • Class-I EFB • Class-II EFB • Logipad for Cabin • Logipad for Maintenance

T&A SYSTEME GmbH is an IT-Service & solution provider, founded in 1994 and headquartered in Hattingen, Germany. The company has around 60 employees and focuses on national and international customers that reach up to 10000 devices. We have solid international experiences with customers of global reputation. In addition to consulting services, we are a strategic partner for development of scalable future proven IT-solutions. With Logipad T&A provides a global EFB Management solution, to handle and support any data on Class-I, Class-II and iPad Devices with one standardized ground process.

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THALES

W: www.thalesgroup.com/aerospace T: +33 (0)5 6119 65 00 E: topwings@thalesgroup.com

Company formed: 1968; Office Location: Toulouse, France

NAME OF PRODUCT MARKETED

• TopWings Number of Modules..................1

KEY BUSINESS/SOFTWARE AREAS

• EFB hardware • EFB software solution • Ground Operations • EFB Project guidance • Scalable end-to-end solution

An integrator to design, customize and support your EFB solution. TopWings® is an innovative and unique solution that provides a tailored answer to your needs for Electronic Flight Bag (EFB) implementation. Thales’s one-stop solution is a global EFB offering for operators, comprising Hardware and Applications for cockpit and cabin. It also provides Data Management and Ground Applications with a wide range of services. With TopWings, operators obtain significant operational savings and quick return on investment. Best in class, TopWings is a customisable, modular solution that helps key decision makers master complexity and make timely decisions for better outcomes.

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ULTRAMAIN SYSTEMS, INC.

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

Company formed: 1980; Office Location: Albuquerque, New Mexico USA

NAME OF PRODUCT MARKETED

• ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™ Number of Modules: .ULTRAMAIN for M&E / MRO, 28 Modules; ULTRAMAIN Onboard Systems Software, 5 Modules

KEY BUSINESS/SOFTWARE AREAS

• Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN® v9™ , featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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