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September 2019 | Dorset Business Focus
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DORSET BUSINESS FOCUS / WELCOME
I’d like to offer you a warm welcome to the September 2019 edition of Dorset Business Focus. I’d like to begin by thanking everybody that contributed to our recent annual membership survey. We had a large number of responses and were very encouraged by the feedback we received, particularly around satisfaction with membership and customer service. The survey was also hugely valuable in gaining your feedback on both the delivery of services we currently offer and possible new services that would be of value. We will publish a full report in next month’s magazine. Following the appointment of Boris Johnson as PM, we were delighted to see the promotion of Dorset MP Conor Burns to the role of Minister of State for International Trade. I recently wrote to the prime minister and had a very positive meeting with Conor and we will be working closely with him in helping businesses take their goods and services to market internationally as well as promoting the many great examples of Dorset businesses trading successfully across the globe. His appointment is great news for Dorset and we will be giving Conor our full support. As we approach 31st October, we will also continue to do our very best in providing advice and support for businesses regarding our exit from the EU. Businesses still need clarification on a host of issues. In a snap poll we recently asked businesses how confident they are in the delivery a ‘satisfactory’ Brexit for business. 90 businesses responded with 78% stating they were not confident and only 22% confident. There is still much to do in terms of providing businesses with clarification around Brexit. Unsurprisingly we’ve had many businesses contact us over the last few weeks regarding the problems that are being caused for businesses due to both the ferry and bridge being out of order, and very unfortunately, at the same time. We fully understand that issues and problems will arise and actions are being taken. We’ve issued a press
Ian's letter to the prime minister, dated the 20th August
release raising the concerns of our members and asked the various authorities to work together in finding longer term solutions for these problems. Locally we have already had several positive meetings with the Chief Executives of both new Dorset local authorities, building on our already strong relationships and we will work closely together in driving terms of helping drive the economic growth agenda forward across the county. Another positive development is the regional work that is being undertaken by the accredited Chambers across the South West. The county Chambers for Dorset, Devon, Somerset, Cornwall and the Bristol have come together as a partnership under the banner of British Chambers of Commerce for the South West. Our aim is to give our 3,500 members a regional voice on key policy issues for the South West. We will be focusing on key issues such as skills, infrastructure (including digital connectivity), housing and green energy. This partnership will enable us to engage with key stakeholders at a regional level and ensure the voice of business across the region is heard. We are fully supportive and engaged within this partnership and progress is already being made in terms of engaging with the Local Enterprise Partnerships across the region and working together to promote the South West. If you would like to discuss any of the issues I have raised, please don’t hesitate to contact me here at Dorset Chamber. With warm wishes, Ian Girling Chief Executive Dorset Chamber of Commerce and Industry
Contents 06 Living Wage 09 Presidents column 10 Chamber calls for infrastructure action 11 The Cherries score a hat-trick 12 Sky’s the limit for Field International 14 Young Chamber 18 XC40 crowned new car of the year 2019 20 Dorset’s low overall levels of unemployment mask pockets of deep need
25 ANew Faces, New Places 27 Affiliated Town Chambers 27 Member To Member Chamber Offers 28 Business Come Dancing needs you... 30 New Members 33 5 Great, Easy Tactics for Quickly Boosting the Online Presence of your Business 36 7 hacks to make the most of your business trip 40 Dorset Gateway
42 International trade 45 Why GDPR is sexy... I mean awesome 48 Brexit and Bournemouth Business: What Does the Future Hold? 50 Driven - Volvo S60 T8 Twin Engine AWD Auto Polestar Hybrid 52 The future of our high street 53 - 54 Social 54 Events and training 56 - 62 Dorset Business Directory
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What is effective leadership? Leadership will mean many different things to us all based on our own experiences but effective leadership is what creates the environments in which people can thrive, be inspired and come together to do remarkable things.
EDITORIAL
Steve Bulley
steve.bulley@dcci.co.uk Chamber House, Acorn Office Park, Ling Road, Poole, Dorset BH12 4NZ T. 01202 714800 W. www.dorsetchamber.co.uk more news online - www.dorsetchamber.co.uk/news
Stuart Dixon
stuart.dixon@dcci.co.uk
DESIGN, PRODUCTION AND SALES Production Manager Ben Pulford ben@pulfordpublicity.co.uk
Lead Designer Louis Pulford louis@pulfordpublicity.co.uk
Media Sales Russell Harness
Siobhan Birtwistle
siobhan.birtwistle@dcci.co.uk
russell@pulfordpublicity.co.uk 01202 941466
01202 893430 www.pulfordpublicity.co.uk 3
What is
effective leadership? ixon
tD By Stuar
Search the word ‘leader’ and Google will present you with over 4 billion search results. Currently over 135,000 people are searching the term ‘leadership styles’ each month with 12,000 searches for the term ‘importance of leadership’. Leadership will mean many different things to us all based on our own experiences but effective leadership is what creates the environments in which people can thrive, be inspired and come together to do remarkable things.
L
eadership is less likely to succeed today when following a traditional command and control model, instead empowering every single person in the business enables business owners to create a more engaged, cohesive and powerful team that is stronger, efficient and more effective. Leadership is not a title, seniority or one’s position in the hierarchy of a company but progress driven by influence. What is clear is that it is during challenging times leadership makes the greatest difference for us all as we call upon clarity, vision and decisiveness. In 2016 Dorset Chamber introduced the Business Leader of the Year category within the Dorset Business Awards to inspire aspirational leaders. By showcasing and sharing the stories of great leadership by people achieving extraordinary things for their business, people, industry and Dorset, our goal was to simply present the lessons of success so they can be learned. To continue this work, we asked the question: ‘What is effective leadership’ to some of our business leaders for their take on the subject for the magazine. Here are some of the insights we received:
“I never planned to be a leader; I just set myself a goal and found like-minded people to join me along the way. I think that having resilience and a true passion for what you do are the keys to being a good leader. It’s important to treat people fairly - how you would want to be treated. In my opinion, being a good leader is about empowering your team to do their jobs well. I employ a team of highly talented writers, animators, and illustrators. Could I do their jobs? Definitely not: my animations would look like stick people. It’s so important to have faith in the ability of your employees; you employed them for a reason, after all. Showing your team that you trust them will equip them with the self-belief to produce their best possible work. If your team are empowered, appreciated, and feel like they are an essential part of the company, then you’re onto a winner. Running a business is full of ups and downs; it’s about celebrating your successes with your team, but also learning valuable lessons from the setbacks. A good leader should always be looking forwards and keeping a cool head”.
“We are tribal creatures. It’s deep in our DNA. Our species discovered a long time ago that we survive better as a group (or tribe) than as individuals. Effective tribes need leaders. Leaders give tribes a sense of security, safety, camaraderie, togetherness, hope, direction, purpose and a sense of value (status). This stuff isn’t new it speaks direct to the needs of humans as illustrated the great psychologists like Mazlow. Successful leaders require clarity of purpose. A clear vision backed by a plan generates confidence. We like confidence. Leaders can communicate visions and plans. They don’t have to be great orators but it helps win us over. Leaders also espouse (and publicly live) beliefs, values and principles. When a leaders’s values and beliefs also align with our own, a leader can become magnetic to us. They inspire us with their words and actions. In business great leaders involve us. They consult with us. They coach and support us. They create an environment that breeds success. They recognise and reward us. They make us feel part of something bigger. Leaders have to be even handed and challenge behaviour within our tribe that doesn't align with our tribal values. Leaders make tough decisions today for the good of the tribe tomorrow. That's why leadership is lonely. It is rare that tough decisions please everybody in a tribe. In business we need leaders at times of change. Business as usual does not require leadership, it requires management. With societal, technological and cultural change happening faster than ever today, leaders are in short supply”. Paul Tansey. Managing Director of Intergage & Past President of Dorset Chamber.
Georgina Hurcombe. Award-winning Owner and Managing Director at LoveLove Films. Voted one of Business Insider magazines 42 under 42 Entrepreneurs and Businesses Leaders that should be on your Radar 2017. 4
September 2019 | Dorset Business Focus
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“My personal mantra for effectively leading my own business is ‘Be Kind, Be Courageous, Be Consistent’. I have worked with many entrepreneurs and ambitious leaders throughout my 10 years as a Passionate PA and these three characteristics define their success. Those that are unkind to their staff, clients or indeed themselves, fail to create long-lasting, positive relationships. Those that are unable to lead with courage, and embrace their own vulnerabilities, fail to take the risks required of a growing business. Those that lack consistency in their approach simply fail to create momentum. Great leaders have to be extremely good communicators; not just in delivering their business message to the world, but in listening to others. In doing so, their own learning and personal development is always at the forefront of their mind. Another commonality in great leaders is their clarity of vision; the individuals that not just ‘know’ but also live and breathe their end goal, give themselves no other option than to make every day count in the pursuit of that vision. These people are a pleasure to work with when there is effective resource management; the leaders that know what they are great at and then develop a team around them of other ‘greats’ are those that achieve their goals the quickest and with the least stress. This is when the magic really happens!” Kate Chastey. Franchisor of The Passionate PA. Working with entrepreneurs and ambitious business leaders.
“There are so many components that make a successful and effective business leader. At Steele Raymond, the Management Board prides itself in being able to embrace change, lead by example, adapt and evolve. We are keeping one eye on the future by investing significant sums in our IT systems. We have also recently adopted a three-year strategic plan as we believe that firms with a clear vision are more successful. As part of this vision, we are aiming to strike a balance between stability and growth. We strive to stay relevant, learn from our mistakes and then move on to the next project with vigour. We are very proud of the way we take a real interest in the development of our employees’ careers by providing them with a platform to progress. Everybody in the firm has a different skill set and successful leadership is being able to recognise those skills and then play to them. Our employees are the firm’s biggest asset so it is imperative that they are fully engaged in the business and feel valued. Finally, we have worked hard to build strong teams within the firm. Because of fantastic teamwork and financial discipline, we have achieved substantial growth and success over the last five years. We have continued with our growth plans by taking a lease of additional premises in Bournemouth, which is an exciting phase in the implementation of our strategic plan.” Jennifer Rogerson. Partner at Steele Raymond and member of the firm’s Management Board.
more news online - www.dorsetchamber.co.uk/news
“For me, effective leadership is the ability to empower people and take them on a journey. First you must be clear on what your journey is and where you are going. If people see clarity, vision and strength of purpose they will want to follow you. A great leader is humble, always learning and is always in tune with their team and on my personal journey it has been important to learn my limitations. A good leader will see and nurture great strength in the people around them and not fear them being better or stronger at certain things than they are. A big mistake leader’s make is thinking they must always have all the answers which ironically is one of leaderships biggest weaknesses often leading to disconnect and fractures in a team. I am also a strong advocate of self-learning and development and not being afraid to ask for help. People will be inspired by your growth journey so do not be afraid of it. Most importantly enjoy the journey and every now and again step back and make sure you are not losing people along the way!” Jason Gault, Managing Director at TeamJobs.
“What makes an effective leader? That would be your team. It is imperative for any business owner to have a reliable, motivated team behind the business working towards the same goals: to grow it and constantly improve it. Also, the staff at Crowd always have the opportunity to grow and prosper. Having training available for the different jobs in a company is a must in order for people not to become disinterested. This way, we also ensure we stay on top of industry trends. Another thing to do is foster an environment where everyone has a voice. No matter the seniority, everyone has something to add and take into consideration that holistic opinion. This will make people feel and know that their input and effort is not overlooked. In our office, we have the “15 rule” which says we have no more than 15 people per office. This ensures that everyone takes responsibility for their actions and everyone can be heard.” Jamie Sergeant. Founder and CEO, This is Crowd. Co-Founder, Fast Forward and Business Leader of the Year Finalist. 5
Dorset Chamber celebrates commitment to real living wage Dorset Chamber has this month been accredited as a Living Wage Employer. Our Living Wage commitment will see everyone working at the company receive a minimum hourly wage of £9.00 in the UK or £10.55 in London. Both rates are significantly higher than the government minimum for over 25s, which currently stands at £7.83 per hour. The South West is a region where over a fifth of all jobs (21%) pay less than the real Living Wage - around 463,000 jobs. Despite this, Dorset Chamber has committed to pay the real Living Wage and deliver a fair day’s pay for a hard day’s work. The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 160,000 people and put over £800m extra into the pockets of low paid workers. Ian Girling, Chief Executive at Dorset Chamber said: “Whilst pay isn’t the only factor in being a good 6
September 2019 | Dorset Business Focus
employer, as a business we have always aspired to pay our staff a wage that recognises the actual cost of living. We are very proud to have achieved this accreditation as a Living Wage Employer and would encourage other businesses to look at this accreditation.” Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that Dorset Chamber has joined the movement of over 4,700 responsible employers across the UK who voluntarily commit to
go further than the government minimum to make sure all their staff earn enough to live on. “They join thousands of small businesses, as well as household names such as IKEA, Heathrow Airport, Barclays, Chelsea and Everton Football Clubs and many more. These businesses recognise that paying the real Living Wage is the mark of a responsible employer and they, like Dorset Chamber, believe that a hard day’s work deserves a fair day’s pay."
We’re delighted that Dorset Chamber has joined the movement of over 4,700 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on /company/dorset-chamber/
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more news online - www.dorsetchamber.co.uk/news
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September 2019 | Dorset Business Focus
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The President’s Column by Liz Willingham
T
he gym is not my natural habitat. I will admit to not really looking forward to it and my inner good twin’s voice really has to override the nagging “Yes, but you still have those 100 emails to go through….” to make me go. I know the physical and mental benefits are worth every painful minute, however I’m the first to crank up the sounds on the headphones to try and drown out the continued nagging naughty twin’s voice saying “You hate this, why are you even here?!” Recently I experimented with listening to a podcast or two rather than my usual playlists, and actually I found it more engaging and before I knew it I’d completed an extra 20 minutes on the cross trainer, then a second round on the treadmill. The first one was a Reid Hoffman (he’s the founder of LinkedIn) ‘Masters of Scale’ special episode called Recharge your brain with a Meditative Story by Arianna Huffington. The concept is great; an inspiring story from a known name woven into thought-provoking prompts, which asks you to consider key moments in your own journey and wraps up with a meditation that is aimed to help you ‘recharge and refresh’. Just watch you don’t zen out too much on the treadmill….it might not end well! I was mesmerised to hear how Huffington was driven to study at Cambridge – purely from seeing the front cover of a magazine on a bus home from school - as a young, non-English speaking girl, living in a small apartment in Athens supported by her mother, who taught her to embrace life’s journey without having attachment to the outcome – a lesson everyone in business can learn from. I’ll let you listen to it yourselves to get the full picture, but it made me think how anything is possible if you set your sights high. I’ll be downloading other podcasts in the Meditative Story series, as it was a great way to absorb inspiring business advice alongside a short, guided meditation. We should all try to build in a few minutes of something like this each day to help keep us on track. The second podcast was episode 42 from Hoffman’s Masters of Scale series, which I would recommend to anyone who needs the final push to fulfil a dream and start their own business, at whatever age or stage of their career, or to re-spark their passion for entrepreneurship. We all hear inspiring stories of young stars launching their successful enterprises but there are loads of examples of ‘late stage founders’ who have used their life experience to make the difference to their start ups in their 30s, 40s and later.
Recognising those who make the Dorset Business Awards happen Now that we’ve received all the entries for the Dorset Business Awards and the judges are hard at work picking their finalists, we wanted to take a moment to recognise all the different partners involved in making the ceremony come to life.
The main focus of the episode is Gwyneth Paltrow’s journey with Goop, her lifestyle brand, which started from a weekly newsletter created from her kitchen for a small database, to being valued at $250 million in 2018 with over 8 million subscribers. She describes where her love for business came from and how she had self doubts like everyone about whether she could make a success of her own having been known as an actress for so long. Now I am aware that ‘Gwinnie’ is a bit like Marmite… she’s often easy pickings for negative headlines and saying things like referring to her ex husband, Coldplay’s Chris Martin, on social media affectionately (but weirdly) as her “brother” doesn’t help. But as a businesswoman I think she has more than proven herself and this podcast is a relatable and open interview with someone that reveals her own weaknesses and insecurities, and is the first to say that savvy sounding boards and experienced investors were a major contribution to Goop’s success. She didn’t do it alone. And often her fame didn’t give her the credibility needed on the corporate stage. Paltrow also talks about the growing pains and key transition stages of the business, which naturally challenged the culture she had nurtured so carefully at the beginning. Backing up this one example of second career success are contributions from entrepreneurs such as Airbnb’s Brian Chesky and Sara Blakely from lingerie company, Spanx. They all endorse the view that you focus on what you know, embrace what you don’t and develop strategies to plug the gaps. By this stage my gym session was blissfully full flow and I was concentrating so hard I had no idea the adductor machine had seen twice as many reps as usual. Earth Wind and Fire was worth putting on the B side this time....even though ‘September’ is my favourite track…. sorry, I just couldn’t help myself (I can see the rolling eyes from here!) Anyway, until next time…..embrace the ‘back to school’ moment! Best Liz x
more news online - www.dorsetchamber.co.uk/news
Thank you to Sean and the team at Brighter Productions for all their hard work in creating a glittering evening that runs so smoothly. We have worked alongside the team for four years and they never fail to create something truly spectacular. Sean Tomkins, commercial director at Brighter Productions, commented: “We are delighted to be production sponsor for the Dorset Business Awards for the fourth year running, the Brighter Team get a great deal of pleasure from working on this event and enjoy celebrating the successes of the best of the region’s talented businesses and individuals.” While the finer details of the entertainment for the night will be kept firmly under wraps, this year it is sponsored by the team at Custom World. Based in Ferndown, Custom World provide bespoke fitted furniture solutions. Charlotte Cox, customer service manager at Custom World, added: “We have been in business for over 30 years in Dorset, and the Awards go a long way to recognise the hard work everyone puts in to making the county a great place to live and work. Sponsoring the entertainment was a fun way to be involved and we are looking forward to a good night of celebrations.” One of our highlights of the evening is seeing everyone’s social media posts up on the big screens – showing off their glad rags, getting the team involved, and cheering on everyone’s achievements. This year’s social media wall is sponsored by the team at ESET UK. Jake Moore, cyber security specialist at ESET UK, said: “Being an international company with a UK office based in Bournemouth, it is important to us to be a part of the local business community, making people aware of what we do and offering support in cyber security protection. As a technology business we felt the Twitter wall was a perfect fit to showcase our services.” Rotary Wessex return as our trophy sponsor again this year, and their constant support is always felt at the Chamber offices. We have a great partnership and to have them involved with the Awards is always something we’re keen to continue. Chris Slocock, past district governor and public image chair, added: “Rotary was founded by businessmen and is now represented all over the world by successful business men and women who care about our communities. Rotary Wessex is delighted to be sponsoring the Dorset Business Awards’ trophies again in support of our great Dorset Chamber and local businesses.” We will be announcing our finalists on Tuesday September 10, so keep your eyes peeled for the results. We will be hosting our annual Meet the Finalists event at the Hallmark Hotel Bournemouth Carlton on the Monday November 11 ahead of the glittering ceremony at the Bournemouth International Centre on the Thursday November 28.
To purchase tickets for the Gala Dinner, please visit www.dorsetbusinessawards.co.uk or contact the Dorset Chamber on 01202 714810. Tickets cost £90 + VAT per person, or £850 + VAT for a table of 10 (Dorset Chamber members), or cost £100 + VAT per person, or £950 + VAT for a table of 10 (non-Dorset Chamber members).
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Chamber calls for infrastructure action
Dorset Chamber has called for action amid the ongoing closure of Poole’s Twin Sails Bridge and the Sandbanks ferry. Both are currently out of action at one of the peak times of the year. It wants to see a long term vision for infrastructure in the area to avoid repeated instances of severe disruption for businesses and help drive local economic growth at a strategic level. Dorset Chamber Chief Executive Ian Girling said: “To have both the bridge and ferry out of service is a serious concern for business. “Their closures are causing major disruption for businesses, as well as residents and visitors, with a knock-on impact for the local economy. “Both the bridge and the ferry have failed before and infrastructure, transport links and congestion are a concern repeatedly raised by our members. “It is absolutely essential we have a clear vision and ambition for the whole county for a strong infrastructure that provides a platform for business
growth. "We all need to work closely on building a stronger long-term vision for our infrastructure otherwise we will continue to be affected by these type of problems”. Dorset Chamber is the county’s leading business support organisation. It is the only chamber accredited to the British Chambers of Commerce (BCC) which gives it the platform to lobby for change at the highest level of Government. Mr Girling has contacted Poole Harbour
Commissioners and BCP Council regarding the concerns of businesses regarding the ferry and bridge issues. The Chamber will also be working with BCP Council on a conference regarding sustainable transport solutions. Dorset Chamber has also raised these concerns as a member of the Dorset Local Enterprise Partnership (LEP) board. The LEP has recently launched a new sub-group focused on strategic infrastructure.
Visit the Chamber website at www.dorsetchamber.co.uk for Brexit support and more information.
Dorset Business Awards finishing touches Dorset Chamber is finalising plans for the glittering Dorset Business Awards ceremony, taking place later this year at the Bournemouth International Centre. Working alongside partners Brighter Production, the Awards continue to be a staple night in the county's business calendar. This year the ceremony celebrates its 25th anniversary and will be a night for all to remember. This year's entertainment, details of which are kept under wraps until the big night itself, is sponsored by Custom World, providers of bespoke fitted furniture. Charlotte Cox, customer service manager at Custom World,
commented: "We have been in business for over 30 years in Dorset, and the Awards go a long way to recognise the hard work everyone puts in to making the county a great place to live and work. Sponsoring the entertainment was a fun way to be involved and we are looking forward to a good night of celebrations." Stuart Dixon, head of marketing communications at Dorset Chamber, added: "We are always so pleased to have such productive partnerships when it comes to putting together an event of this scale. All our sponsors and partners have been instrumental in helping everything come together so we can't thank them enough for
their support." One of the evening's highlights is the live social media wall - it is the opportunity for guests to show off everyone's glad rags, get the teams involved, and cheer on everyone's achievements. This year the social media wall is sponsored by the team at ESET UK. Jake Moore, cyber security
specialist at ESET UK, said: "Being an international company with a UK office based in Bournemouth, it is important to us to be a part of the local business community, making people aware of what we do and offering support in cyber security protection. As a technology business we felt the Twitter wall was a perfect fit to showcase our services."
We are always so pleased to have such productive partnerships when it comes to putting together an event of this scale. All our sponsors and partners have been instrumental in helping everything come together 10
September 2019 | Dorset Business Focus
For further information about the Awards or to purchase tickets for the Gala Dinner please visit www.dorsetbusinessawards.co.uk or contact the Dorset Chamber on 01202 714810. Tickets cost £86 + VAT per person or £800 +VAT for a table of 10 (for members) or cost £96 + VAT per person or £900 + VAT for a table of 10 (for non-members).
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DORSET BUSINESS FOCUS / PREMIER PARTNER
The Cherries score a hat-trick Hill Osborne sign with Cherries for tenth year Chartered accountants and business advisers Hill Osborne have signed with AFC Bournemouth for a tenth year in succession. The Poole and Wimborne based independent firm will again be Official Partners of AFC Business, the Premier League club’s commercial arm, for the 2019/20 season. Hill Osborne has partnered with AFC Business since its inception in 2009 and will continue to be headline sponsor of the AFC Bournemouth Chairman’s Luncheon, the fourth of which will be hosted by Jeff Mostyn in February 2020. AFC Bournemouth Partnerships Manager Amy Marks said: “We warmly welcome Hill Osborne back on board for another season. The support we have received over the year from this firm is secondto-none and we look forward to a continuing and successful partnership. Hill Osborne Director Richard Osborne said: “We have enjoyed a close relationship with AFC Bournemouth for many seasons and have watched the club flourish. We anticipate another season of excellent football and vibrant business events.”
more news online - www.dorsetchamber.co.uk/news
Village Hotel Club’s boost for Cherries youngsters
AFC Bournemouth is partnering with the town’s Village Hotel Club for a sixth year in succession. Village Hotel Club will continue its partnership with the Cherries as Regional Supporters for season 2019/20. As well as supporting AFC Bournemouth’s under-21 squad by providing the team access to the leisure facilities, they will continue to sponsor the coaching kit of AFC Bournemouth Under-21s manager Shaun Cooper as well as having Vitality Stadium advertising. The Village Hotel Club also extend their Executive Partner of AFC Business for a third season running and will be regularly attending corporate and club events.
Cherries sign Goadsby for sixth year
Leading property consultancy Goadsby has signed for AFC Bournemouth for a sixth consecutive year. The independent firm of estate agents, surveyors and valuers will remain as Official Partners of AFCB’s Community Sports Trust for the 2019/20 season, as they continue to sponsor the Trust’s schools project Citizenship & Respect. The project uses young people’s love of football to encourage good behaviour at school, at home, in sport and within the community.
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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS
Sky’s the limit for Field International
A
s the UK’s only official Airbus Tier 1 Aircraft Tooling suppliers and the third largest Boeing Tool provider in the world, there’s little doubt that Dorset-based aerospace manufacturing company, Field International, are a serious worldwide player. Employing 50 highly-qualified personnel in Dorset and fastapproaching 200 employees worldwide, they now have sales offices and engineering and manufacturing facilities in the UK,
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Singapore, the US, China, Spain, Dubai and India, and trade in over 50 countries around the world. But despite their on-going worldwide expansion, Field International’s commitment to Dorset and its local talent is unshakeable. This fast-growing company has announced they’re investing 2.1m in developing their Dorset HQ into a Centre of Excellence in aerospace engineering and the headquarters for their global operations. This innovative new space will also house their unique apprenticeship programme, which they hope to grow into an industry-leading scheme for Dorset’s young people. Encompassing a 600m2 head office and an additional 1200m2 of manufacturing space, the Centre of Excellence will provide a world-class training centre for budding engineers and, through Field International’s close relationship with Dorset’s schools, colleges and universities, a hub for emerging engineering talent across the region. Unfortunately, in recent years, apprenticeship programmes
September 2019 | Dorset Business Focus
have seen a significant drop. Field International want to change this and lead the way in aerospace engineering training. They’re also expanding the traditional apprenticeship to include office work, which they hope will attract a wider variety of young people into the aerospace engineering industry. Because Field International are such a major international player in aerospace engineering, it’s vital their research and development is industry-leading. As such, the new Centre of Excellence will provide
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them with the space, tools and technology to continue to develop innovative new products that have the potential to change the face of aerospace engineering as we know it. So, whilst Field International’s sights are firmly set on continuing their worldwide expansion, their commitment to nurturing the future generation of engineers and putting Dorset on the map as a leader in aerospace engineering is undoubtedly at the forefront of their agenda. @DorsetChamber
more news online - www.dorsetchamber.co.uk/news
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DORSET BUSINESS FOCUS / YOUNG CHAMBER
Businesses support c.16,000 students through Young Chamber in 2018/2019 Dorset Chamber members and other businesses and organisations have collectively supported c.16000 students across Dorset over the 2018/2019 academic year through Dorset Chamber’s Young Chamber programme. Supporting the Gatsby Benchmark framework for careers activity - a statutory requirement for schools - Young Chamber Dorset, which enters its 4th year this month, has helped schools deliver their careers activities, worked in partnership with other careers delivery organisations, and arranged sector specific careers events with programme sponsor Bournemouth University. Working collaboratively with Careers and Enterprise Company, BCP Council, Dorset Council, Young Enterprise, Young Apprenticeship Ambassador Network (Dorset & Solent) and Southern Universities Network, Young Chamber has supported events and engaged the 700+ Dorset Chamber members, other businesses and schools to take part in and attend a variety of events such as: the first Careers & Apprenticeship Show (Sept 2018); the (then) East Dorset and Christchurch Council’s first Careers in Engineering Event (Nov 2018); Dorset Council’s first Big Bang @Dorset STEM event (Mar 2019); Young Enterprise Dorset’s DASH Skills Match events (March and April 2019); and Careers & Enterprise Company’s Middle Schools project (Jun / Jul 2019) with speed networking sessions and assembly talks. Working with careers leads in Young Chamber member schools, Young Chamber has promoted and engaged organisations to take part in a wide variety of activities and events including school-wide or sixth form specific careers fairs, mock interviews, talks about the different routes students can take to success and curriculum related careers talks. Young Chamber has helped also supported more bespoke activities, helping to find ‘dragons’ to judge
Bournemouth University, where Y9 to Y13 students from all schools and their parents were invited to attend events for Young Chamber is part of the Media and for Law, to look at Collaboration for Careers Dorset post 16 and 18 training / study options including college, comprising BCP Council, Dorset apprenticeships and university, Council, Careers and Enterprise and to hear from people working in those sectors who Company, Young Chamber, have taken different routes to Young Enterprise and Young success. Apprenticeship Ambassador Joan Senior, Young Chamber Coordinator at Network. Search for the hashtag Dorset Chamber, said: “I am #C4DC on social media to keep very fortunate that my role enables me to talk to such a up to date with all the careers great array of people from activities organised by these Dorset Chamber and beyond careers delivery organisations in who are so supportive of the careers agenda. The number Dorset. of students we were able to reach last academic year working in conjunction with other organisations as well as through our own events reflects a huge collective effort from the business community, who are always so generous with their time and experience. Many want to give back and positively impact young people by providing the careers support they would have To find out more about Young liked but perhaps did not receive themselves; others have children of the school age we are Chamber, sponsorship of working with and are keen for them the programme or how your to receive the best careers support The number of students we were able to reach business can be involved they can too. Thank you to everyone in careers activities in who has supported Young Chamber. last academic year working in conjunction with schools, please visit: www. We look forward to working with a dorsetchamber.co.uk/youngfantastic array of businesses / people other organisations as well as through our own chamber or follow: LinkedIn this academic year.” www.linkedin.com/company/ Ian Girling, Chief Executive at events reflects a huge collective effort from the Dorset Chamber said: “Young young-chamber-dorset Twitter: Chamber is only as effective as the business community @YoungChamberDT Keep business community when it comes abreast of Young Chamber to delivering careers support in News by scrolling down to student’s group work at schools, arranging and given schools and we are proud of how active Dorset Chamber ‘Education’ at: training to both staff and students on Linkedin, and helped membership companies are in this regard. However, none to find work experience placements for students related of this is possible without the support of our programme www.dorsetchamber.co.uk/ to specific areas of study, as well as providing one-to-one sponsor, Bournemouth University, or the school sponsors news/ work experience to students either one afternoon a week last year – Actisense, Atlas Elektronik, Blue Sky Financial for a term or for a whole week. Planning, BV Dairy, Coles Miller Solicitors, Hoburne Group, In May, Young Chamber also launched its ‘Introduction Intergage, Lester Aldridge LLP, REIDsteel, Smith Hobbs to Careers in…’ sector specific events supported by Wealth Management and Walker Wealth Management.” 14
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DORSET BUSINESS FOCUS / NEWS
Revealed: The most annoying things you can do in the office • • •
4Com research reveals the pet peeves that annoy UK office workers the most Don’t eat smelly food, don’t eat someone else’s food and don’t eat loudly – say workers A third of workers (33%) are quick to point the finger, yet claim they have no irritating habits themselves
Eating smelly foods is the most annoying thing you can do in the office, according to new research1 conducted by business telecommunications provider, 4Com. With insight gathered from 2000 office workers across the nation, the study aimed to discover which habits most get under people’s skin in the work environment. According to respondents, the top five behaviours that office workers find most irritating are: 1. 2. 3. 4. 5.
Colleagues eating smelly food in the office e.g. egg and fish (39%) Colleagues eating someone else’s food (28%) Colleagues eating loudly (27%) Colleagues speaking too loud (27%) Colleagues whistling/singing (24%)
When it comes to the habits workers admit to having themselves, notably, a third (33%) say they have no irritating habits at all, which is probably news to their colleagues! On the other hand, one in seven (15%) are aware they speak loudly, and 13% know they have a tendency to sing while they work. The research also looked at the way people react to workplace irritations. Over a third (37%) of workers say they’ll tell the culprit face-to-face that their habits are irritating, while one in seven (15%) would rather drop an email to express their annoyance, and one in nine (11%) will just leave a passive-aggressive note. But, proving that British politeness is going nowhere, over a third (38%) will just ignore the problem altogether. Interestingly, men are more likely than women to tell a colleague face-to-face that their behaviour is annoying (42% vs 34%). Yet men are also more likely to gossip to a co-worker about it, hoping that the colleague will pass on the message (13% vs 10%). Commenting on the research, Mark Pearcy, Head of Marketing at 4Com, says: “If you work full time, you probably spend more time with your colleagues than anyone else, so it’s no surprise that certain habits can start to rub you up the wrong way! “In those situations, we’d recommend letting the person know what’s bothering you in a clear, friendly and polite way, as well as being as patient as possible. After all, who knows, there are probably some things you do that make your colleagues grit their teeth!” For more information on 4Com click www.4com.co.uk
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Enioy a taste of home at Bournemouth Airport Passengers using Bournemouth Airport can now enjoy a taste of home before flying off on their summer holidays. TRG Concessions has given its traditional Navigator pub a major make-over and also launched a new Costa store. The Navigator is a traditional British pub which draws on the customs of travel, exploration and local heritage. Classically stylish with a worldly influence, the 298-cover pub offers a wide variety of food as well as a carefully curated drinks range. The 40-cover Costa store is one of the first in the UK to feature a new design. Apart from a great range of authentic coffees the store offers snacks, from muffins, flapjacks, cakes and pastries in the morning, to more contemporary sandwiches later in the day alongside more traditional favourite fillings.. Nick Ayerst, Managing Director, said: “The addition of Costa and The Navigator show TRG Concessions’ ambition to give Bournemouth Airport’s growing audience
the ultimate pub and coffee experience before their flight. We look forward to welcoming all who visit for years to come.” Stephen Gill, Bournemouth Airport’s Managing Director, said the decision of TRG Concessions to invest in its operations reflected growing confidence in the airport. He added: “Increasingly passengers are appreciating the convenience of flying from their local airport. “We handled more than 690,000 passengers in 2018 but expect to see that figure increase by up to 20 per cent this year. “Our business plan is to double passenger numbers to 1.5 million within five years which we consider to be absolutely achievable. Great facilities, such as the Navigator pub and Costa, can only be good news for our passengers, especially if they’re offering local products.” www.bournemouthairport.com
Store & Secure: sleeping rough Store & Secure Self-storage staff will be taking part in the YMCA’s Big Sleep Easy on November 16, when they will sleep rough to raise funds to help combat homelessness. Store & Secure will also supply cardboard boxes for other participants to sleep on and under. The annual event is an opportunity for individuals and local organisations to help the YMCA raise both awareness of homelessness and vital funds to support their work combatting it. To do this, participants get sponsored to spend a night in cardboard shelters alongside other fundraisers. Last year, almost £25,000 was raised by 100 people! In recent years, YMCA Bournemouth has kept around 200 individuals safe from homelessness each year. It provides 108 beds as short-term supported housing for men and women between the ages of 18 and 65. And it offers one-to-one support for our residents and equips them with the skills and confidence
they need to stay safe from homelessness over the long-term. Would you like to get involved and sleep a night in a Store & Secure cardboard box too? Contact Sheena Dayman on 07824 333505 to receive an info pack. www.storeandsecure.co.uk / www. ymcabournemouth.org.uk
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XC40 crowned new car of the year 2019 •
More than a year on from its launch, the XC40 continues to set winning standards in the premium compact SUV market
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Motor Trader's judges praised the XC40 for its design, packaging, dynamic performance, build quality and impeccable safety
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XC40's success is central to Volvo's exceptional UK sales growth – up 27% in the first half of 2019
The Volvo XC40 has claimed yet another significant honour, adding the New Car of the Year title in the Motor Trader 2019 Awards to its impressive collection. Its success confirms its status as a gamechanging model in the fiercely competitive premium compact SUV market, more than a year on from its UK debut. Motor Trader's judging panel was full of praise, saying: "The XC40 is a star turn. It shines on all the crucial fronts: convenient size, engaging driving dynamics, impeccable safety credentials and excellent build quality. These combine to make it an outstanding car." The XC40 was admired for its restrained styling in contrast to more "pumped-up" SUVs, projecting a look that is "more mannerly and less confrontational". The judges were also impressed by the car's ride, handling, performance and refinement, which help make it an accomplished companion over long distances. Further appreciation was given to the "cool Scandinavian interior" and the impressive array of safety features fitted to every version in the range. Kristian Elvefors, Managing Director of Volvo Car UK, said: "This latest award is a fantastic result, especially because it names the XC40 as the all-round best new car on sale. The XC40 has enjoyed an exceptional reception from the media and public alike, and we will continue to develop and improve its qualities to ensure it remains the car that sets the standard in its class." The XC40 exemplifies Volvo's transformation of its entire model range. It's a car that addresses all the priorities of today's premium-market customers in a package that is highly desirable yet full of practical touches
to make life easier. Its popularity has helped power Volvo's exceptional UK sales growth – up 27% in the first six months of 2019. In fact, more than 15,000 XC40s have been snapped up by customers since its launch in February 2018. A large part of this appeal is down to the XC40's clean, contemporary Scandinavian styling, while its cabin is a calm, comfortable and luxuriously appointed place to be. It also delivers the latest in seamless on-board connectivity with unmatched safety technology. The heart of the XC40's connectivity is the Volvo Sensus system, which includes a central nine-inch touchscreen and advanced voice-activated control system. This allows easy control of the car's entertainment and information technology, along with access to a range of online apps. A wireless phone charging pad is also available. A recipient of the maximum, fivestar rating from independent safety testing organisation Euro NCAP, the XC40 has excellent impact protection engineered in, while its array of advanced systems include City Safety, which alerts you to a collision risk and can automatically apply the brakes in an emergency as required. The XC40 is available with a range of Volvo-designed-and-built engines, engineered for smooth performance with good fuel economy and low emissions across the board. Manual and automatic transmissions are available, together with front- or all-wheel drive, depending on the engine. For more information on the Volvo XC40, please contact Paul Taylor at Volvo Cars Poole - 01202 065 555 www.volvocarspoole.co.uk
Dorset Chamber executives to join 40+ local businesses ‘sleeping rough so others don’t have to’ at huge overnight fundraiser this November On Saturday 16 November this year, almost 200 representatives from local businesses will be bedding down under the stars at The Bournemouth Sports Club (Chapel Gate), near Bournemouth Airport, as part of YMCA Bournemouth’s ‘Big Sleep Easy 2019’. The event is designed to raise awareness of local homelessness and fund projects that aim to keep individuals safe from homelessness over the long-term. Building on the success of YMCA Bournemouth’s inaugural Big Sleep Easy in 2018, which saw 98 individuals from 23 local organisations build shelters out of cardboard boxes, sleep outside for a night and ultimately raise almost £25,000 towards the charity’s work, this year’s sponsored sleepout has already recruited over 120 fundraisers and over 40 local businesses are expected to enter a team. Martin Stockley, Senior Operations Manager at YMCA Bournemouth, said: “Dorset businesses clearly take social responsibility seriously, and we are particularly impressed by the number of Dorset Chamber (DCCI) members happy to give up a night in the warmth of their homes to support some of the most vulnerable people in their community.” The list of DCCI businesses already supporting the event includes Lester Aldridge LLP, Store and Secure, Preston Redman LLP, Nunet, Ouch Training, BrightBox Designs, A-One Insurance Group, Laceys Solicitors LLP, Humphries Kirk Solicitors LLP, Lewis Investment, SG Financial, TeamJobs, Homeline Mortgages, Marquee Elegance, Ward Goodman, Motley, REIDSteel, Hoburne Holidays, Life Matters, Biz Space, Ace Office Environments, Insure for Retirement, FC Douch & Son and Octima. Inspired by the commitment of its members, Dorset Chamber CEO Ian Girling and others in the organisation are also backing the Big Sleep Easy. The DCCI team consists of Ian, board members James Robinson and Simon Boyd, plus Young Chamber Coordinator Joan Senior and Dorset Gateway Business Advisor Susannah Kennedy. “No one should be sleeping on the streets in the 21st century and in fact this problem seems to be getting worse,” said Ian. “As a Chamber we are really keen to back the great work of YMCA Bournemouth in providing support for people experiencing homelessness and we are really pleased to be taking part in the Bournemouth Big Sleep Easy.” Part of the event’s appeal is that spending a night outside in November links directly to the experience of the people it aims to help, with the obvious difference that the event takes place in a safe environment marked more by camaraderie than it is by the loneliness and insecurity experienced by the homeless. Lester Aldridge solicitors are taking part for the second year running. Matthew Barrow, Managing Partner, said: “We all found it incredibly tough. It gave us a tiny glimpse of how hard it must be as a way of life. If you are considering taking part this year, we’d really encourage you to do so – we’ll certainly be there!” There’s still plenty of time to get involved, and YMCA Bournemouth make doing so a simple process, so if you are interested in joining other local businesses in making a difference to the local community, please email fundraising@ ymcabournemouth.org.uk or call Sheena Dayman on 07824 333505.
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DORSET BUSINESS FOCUS / NEWS
Dolphin Centre staff dementia training The Dolphin Shopping Centre in Poole partnered with Colten Care to receive staff training in order to have a better understanding of dementia, as well as the different types of dementia. Colten Care provided a Dementia Friends information session with the Dolphin’s management team in order for the shopping centre to continue its journey to becoming a more dementia-friendly centre. The training equipped members of staff to be able to respond to the needs and challenges facing individuals living with dementia with more confidence. The session provided a wider understanding of the various stages of the disease. John Grinnell, centre manager at the Dolphin Shopping Centre, commented: “We’re very grateful to Colten Care for delivering a Dementia Friends training session with our staff. It’s very important that as a leading shopping centre, we have a thorough understanding of how even the smallest of actions can make a difference to those living with dementia. “The Dolphin is proud to support incentives to help make shopping more inclusive and enhance our accessibility. It was clear in the training session that every single person in attendance has been affected by dementia in some way, whether through a friend, parent or grandparent and everyone’s experience is so diverse.” Dementia Friends is a programme led by the Alzheimer’s Society, designed to change people’s perception of dementia. Colten Care supports the Dementia Friends
programme and helps to deliver the training. With more than 30 years’ experience, Colten Care operates care homes across Hampshire, Dorset and Wiltshire. Helen Lacey, senior customer advisor at Colten Care, commented: “We really enjoyed providing training to the Dolphin as they are in ideal position to help their customers with dementia live well within the wider community. There will be one million people with dementia in the UK by 2025 according to Alzheimer’s Society, so it’s important to us to continue our outreach programme and benefit local communities. “The Dolphin’s journey to becoming a dementia-friendly shopping centre is ongoing and we’re looking forward to continuing to support their progress.” The Dolphin will also be undergoing training with Mencap later this year, the UK-based charity for people with a learning disability, in order to continue to improve its accessibility. For more information about the Dolphin Shopping Centre, visit www. dolphinshoppingcentre.co.uk
Greendale installs life-saving defibrillator
Dorset Chartered Builders, Greendale Construction Limited, has funded the instillation of an Automated External Defibrillator (AED) at its Bourne Valley Road, Poole offices. The life-saving device, which costs over £1527 to purchase and install, has been placed outside the Old Generator House building, and can be accessed around the clock by anyone requiring it in an emergency. Maria Seabright, finance and HR director at Greendale commented: “In an emergency, finding the nearest defibrillator can be a matter of life and death. When someone is in cardiac arrest and not breathing, every second counts, and this is why Greendale chose to purchase and install the defibrillator which is registered with the ambulance service who can give out its location for anyone in need in the vicinity. If a defibrillator is used within the first 4 minutes of a person suffering a cardiac arrest, their chances of survival can increase to 70%, compared to just 5% if defibrillation is delayed.” Susan Turner, Business Training Manager at Ouch commented: “Ouch was delighted to support Greendale’s purchase of a public access defibrillator, and we were able to provide free training to all staff based at the Poole office, enabling the local community to benefit from the provision of this vital lifesaving equipment. I was able to demonstrate to the team the simplicity of operating such a valuable piece of equipment, and as a South West Ambulance Service community first responder myself, I see first-hand the necessity of having a network of AED’s across the country.” www.greendaleconstruction.com/ www.ouchtraining.co.uk
Dorset’s low overall levels of unemployment mask pockets of deep need Face Forward, a project in Bournemouth, Christchurch, Poole and Dorset, is celebrating having given 500 unemployed young people the opportunity to make positive changes. The project helps young adults with complex needs who are out of employment, education or training. Through a range of group development programmes, one to one mentoring, activities and events, young people can learn a new skill, gain confidence, overcome anxiety, gain a qualification, meet new people and lots more. Alex Evans, Contract and Partnerships Manager said: “The Project is having a real impact on young people across Dorset and we are delighted to have achieved this milestone. There is more work to be done as the Project enters its final phase and we are committed to providing similar support to those that want it.” Face Forward works with young people aged 15-24 who are not in employment, education or training. The project is bespoke to the needs of each young person, accepting of young people from all backgrounds and lifestyles, accessible to young people in rural Dorset and empathetic to young people’s situations. Face Forward accepts referrals and self-referrals. Young adults must be aged 15-24, have the right to live and work in the UK, and not be in employment, education or training. To find out more, visit: www.ansbury.co.uk/Face_Forward To contact Face Forward, call 01202 677557 20
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DORSET BUSINESS FOCUS / NEWS
How imagery can make or break your business Award winning Dorset photographer Anna Klesse asks: How important is PR for your business? How important is your reputation? So the next one: how do you take care of it? If we think of social media, website, merchandising – what kind of visual materials do you put in there? Is it your face, your premises or products? Is it a professionally looking image? Does it say ‘I am professional’ or ‘I am starting out, I don’t have money (or don’t want to invest) but I have an amazing product’? I want you think outside the box. I was always fascinated by how easily advertising can manipulate people. PR is a bit of manipulation, if you think that you are presenting yourself with ‘the better’ side; mentioning positive features and not failures. You curate the content and either build your reputation or ruin it. I have few examples of companies, that had a ‘privilege’ to experience the latter. How carefully curated content ended badly, how uncurated went viral, how did it harm
the company – or elevate it. I can present plenty of examples, but I want you to look at your imagery. First impression matters, we take care for our clothes, shoes, bags. We don’t treat our business images online as our business card 100% of the time. And we should! You never know who will see it. It is public. You should be proud of your company and your product/services. So, can imagery make or break your business? Think of it - what is advertising. Is it just a slogan, or visual perception of you and your business? www.annaklesse.com 22
What will make your business a gamechanger? Dorset Chamber member Peter Radford from Beyond This is looking for business leaders who want to make a game-changing impact. Peter is introducing businesses and schools to the GC (Game-Changer) Index - a brand new, innovative assessment tool that measures not personality but impact. “The GC Index helps you find how you make your best impact within a team,” explains Peter. “It helps leaders play their people in the right roles so that they have maximum
impact. In my experience it’s always the team that makes or breaks the business.” Game Changers score highly on imagination and obsession according to an extensive study; but there are five key players, all equally necessary to make a dynamic, game changing team: Strategists, Implementers, Polishers, Play Makers and Game Changers. “Most people have two dominant proclivities but often don’t have clarity about what they are. When I realised that I had a high Game Changer score I understood why I had been so frustrated in an organisation that didn’t want to change or question the status quo,” says Peter. “A team that doesn’t have this self awareness will often be dysfunctional. Like every player in a football team trying to play striker. I’ve watched my kids’ primary school football team and, believe me, it doesn’t work!”
Peter’s team development days help transform staff engagement by ensuring teams are balanced, engaged, aligned and mentally well. He works with teams to help everyone understand their Changemaker Profile. James Collins, MD at Chamber member Arthur J Gallagher Ltd used the GC Index with his senior leadership team and says, “The GC Index without doubt raised awareness within the team.” The staff at Dorset Chamber recently spent a morning with Peter reassessing their values. Ian Girling, Chief Executive writes, “We’d thoroughly recommend Peter. It was a brilliant morning, fantastically facilitated: enjoyable, honest and thought-provoking.” For more information have a look at www.beyondthis.com/gcindex
What is management liability insurance? Imagine this: after years of research and saving you decide to start your own business. Things are a little slow to begin with, but after a few months, it starts to take off. A couple of years later your business is incredibly successful, backed by a team of dedicated, hardworking employees. And then, someone makes a claim against your director and you lose everything because you aren’t protected by Management Liability Insurance (or Directors’ and Officers’ liability/D&O). It’s a sobering thought but, unfortunately, it can happen to any business regardless of its size or industry. Generally speaking, claims and legal proceedings can be brought against a director or officer for any decision made or act carried out within the workplace, however innocuous it may seem at the time. Claims aren’t just made by customers; they could come from regulators, shareholders and investors, as well as from employees. There are many reasons for a claim, such as a breach of trust or duty, wrongful trading, neglect, accounting and fraud issues or breaches of health and safety regulations. The director or officer needn’t even be actively involved in the incident; if the court believes they should have known what was happening, they’ll still be held liable for negligence. In order to mitigate risk posed by these claims, businesses have taken out Management Liability Insurance. This provides protection by covering legal costs to help defend claims and will pay out costs in the event of an unsuccessful defence. Some businesses wrongfully assume that Professional Indemnity (PI) provides full protection of their assets and employees. However, PI merely protects a business when someone makes a claim that they received substandard advice and/or poor service. Management Liability, on the other hand, protects a business in the event of claims made in relation to how the company has been managed.
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Let’s use an example. In today’s increasingly-connected world, no business is safe from cyber-attacks. In fact, with so much sensitive data now stored online, the number of cyber-attacks against businesses is on the rise. If you were to suffer a breach, you could potentially find yourself dealing with claims from a number of parties. Customers could claim for compensation after their personal information was compromised, stakeholders could claim for a drop in share value, and business partners could claim for cancelled contracts. On top of these claims, your business could also face criminal and regulatory investigations. If you’re a smaller business, you might be wondering if Management Liability is necessary. However, all businesses are susceptible to risks and compensation claims. In fact, Management Liability Insurance might be even more important for smaller businesses as they often do not have teams in place to ensure best practice. If you are considering acquiring Management Liability Insurance, Finch Group will be able to find a policy that best suits your business’ needs and requirements. Give Paul or Adam a call on 01202 759725 for a personal service and to arrange a quotation. www.finchgroup.net
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New Faces, New Places
IN ASSOCIATION WITH
Celebrating new roles being filled within the Members of the Dorset Chamber
New Engineering Manager appointed at BOFA
BOFA International continues to grow in both UK and overseas markets and has appointed Ross Stoneham to the position of Engineering Manager. Ross joins BOFA after spending seven years in the automotive industry managing design projects from cradle to grave and gaining experience in quality, design and project management along the way. His new role with BOFA will see him jointly manage the R&D team and he will focus on improving the design development process and the pre-production approval process to robustly deliver strategic sourcing projects.
Rajesh Patel is Finance Director at Teachers Building Society
Paul Marsden is Business Development Director at Teachers Building Society
Rajesh Patel has been appointed as Finance Director at Teachers Building Society. Rajesh joins Teachers Building Society with a wealth of experience in the building society sector, having served as Finance Director of Buckinghamshire Building Society for nine years. Rajesh was also previously Country Financial Controller at Citibank based in the Channel Islands. www.teachersbs.co.uk
Paul Marsden has been appointed as Business Development Director at Teachers Building Society. Paul said, “I’m really looking forward to this new role, utilising my experience to accelerate the growth of the already thriving intermediary network at Teachers Building Society. I will be focusing on developing the relationships with key intermediary partners and building a long term plan for further growth, working in conjunction with our internal intermediary team.” www.teachersbs.co.uk
www.bofainternational.com
New General Manager for Morebus, Damory and Excelsior
David Heckles joins award-winning public transport operator Go South Coast as General Manager for Morebus, Damory and Excelsior. Prior to joining Go South Coast, David previously worked at two other major bus groups in a variety of roles spanning across the UK including Glasgow, Leeds, Sheffield and Bristol, however he is originally from Dorset. Now relishing being part the senior team at Go South Coast, he is looking forward to applying the skills gained from his previous experiences to make further improvements to the services on offer from Morebus, Damory and Excelsior. www.morebus.co.uk
Yellow Buses puts Foot down
Integrated security manufacturer TDSi is pleased to welcome Gwen Curran as its new Channel Partner Manager North. Gwen’s role is a pivotal one in TDSi’s ongoing relationship with its Channel Partners in Northern England and Scotland. Gwen’s career in the security industry started in 2004 when she joined Norbain, working as an Internal Account Manager with the Distributor for over 10 years. In 2013 Gwen joined Intruder market manufacturer Risco, before taking on her new role with TDSi.
Yellow Buses has appointed Amylee Foot as its new marketing executive – after she completed a year’s placement from Bournemouth University. She said: “It is an exciting time to secure a full-time role here because of the new ownership and their vision for the company. “I have spent two spells at the marketing department since I started university, so I am extremely familiar with the work and the ethos. Fiona Harwood said: “I’m delighted Amylee is joining us although she has been here for a year so it doesn’t feel like a new appointment. “The marketing team has some great people and we are all very much looking forward to the future.”
www.tdsi.co.uk
www.yellowbuses.co.uk
TDSi Appoints New Channel Partner Manager North
TeamJobs welcome Hayley Thomas to their growing team New Marketing Coordinator at Dorset Growth Hub Since joining Dorset Growth Hub two years ago, Mary Lloyd has proven herself to be an invaluable member of the team and has been recently promoted to Marketing Coordinator. Mary has continued to impress through taking ownership of DGH’s social media, providing invaluable marketing support to the team whilst successfully completing a digital marketing qualification. www.dorsetgrowthhub.co.uk
Leading recruitment specialist TeamJobs welcome Hayley Thomas to their growing team. Hayley will be supporting Jason Gault MD and the Senior Management Team in taking the business forward. Hayley brings great energy and has years of experience supporting a leading local business from a PA and project perspective. www.teamjobs.co.uk Contact the Dorset Chamber to promote your New Faces, New Places staff members and celebrate exciting new positions within your business.
IN ASSOCIATION WITH
Hardy Recruitment is a privately-owned Head-Hunting, Permanent & Temp’ staff agency. Hardy Recruitment | 01202 232520 | www.hardyrecruitment.com more news online - www.dorsetchamber.co.uk/news
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Affiliated Town Chambers Dorchester Chamber for Business
www.dorchesterchamber.co.uk We play an active role helping to promote local business and enterprise, representing a wide range of businesses both large and small. Our priority is to help our members work together to boost trade. In addition, we are also working with community partners on our Retain & Retrain campaign to promote apprenticeships and similar initiatives to further enhance employability in Dorchester. It is this ethos, as well as community engagement, that sets the agenda for all of our activities.
Ferndown Chamber For Business
www.ferndownchamber.org.uk Ferndown Chamber of FERNDOWN Commerce works CHAMBER FOR BUSINESS tirelessly to make Ferndown a great place to do business. We work with the Town Council and local organisations such as the Rotary Club to put on events in the town to bring the public and businesses closer together whilst promoting the town in a positive way.
Shaftesbury Chamber of Commerce
Swanage & District Chamber of Trade
www.shaftesburychamber.co.uk The Shaftesbury Chamber has around 100 members from its two business parks and independent High Street businesses. They hold monthly networking meetings and are very active in the development of the town’s economy. Unlike many other towns, Christmas lights and activities are entirely run and paid for by Chamber members.
Sherborne Chamber of Trade and Commerce
www.sherbornechamber.co.uk The Sherborne Chamber of Commerce exists to promote its members’ businesses and the wider business community. It has a membership in excess of 150. The Chamber is involved in just about every event that takes place in the town, supporting the Sherborne community, attracting media interest and creating a memorable experience for visitors to the town.
www.swanagechamberoftrade.co.uk Swanage Information Centre won another award in the South West England Tourism Excellence Awards and now holds a Gold and Bronze Award for Visitor Information Service of the Year. Swanage Town Council has funded and refurbished the Information Centre and four of the twelve toilet blocks in the town. It is great to see in this current climate investment in facilities that give a better visitor experience for people visiting Swanage.
Weymouth & Portland Chamber of Commerce
www.wpchamber.co.uk The Chamber has been supporting firms in Weymouth and Portland for almost 90 years. We’ve helped many people to find their feet in the local business community, by providing an environment where they can connect with likeminded people. In recent years we’ve represented the concerns of businesses to the local councils, contributing to a significant cut in the cost of car parking charges. We played an important role in the establishment of the Weymouth BID, in whose operation we take a keen interest. Around one quarter of our members are also BID levy payers.
Member To Member Chamber Offers
15% OFF new Rent-a-Car at Breeze Volkswagen To celebrate the arrival of Volkswagen Financial Services new Rent-a-Car provision at Breeze, we are delighted to offer Dorset Chamber members 15% off their first booking plus corporate rates available for local businesses. Rent-a-Car allows you to select, book and pay electronically ahead of collection at our Tower Park showroom, providing you with clear prices that include insurance and breakdown cover, making it a quick and simple process. Just visit Breeze Volkswagen, grab yourself a coffee and have our dedicated Rental Manager organise your vehicle for you.
Conferences / Meetings at Hoburne Golf Club We have a room available to service meetings, small training sessions, seminars, company lunches & dinners, award ceremonies, product launches or just a quiet peaceful room away from the office at the Bulbury Woods Golf Course, Poole. Full conference and refreshment menu on request, we are able to service most requests. All catering is done in house by our own catering team. For more information please contact 01929 459574
Call Jasmine on 01202 713000 or book online at www.vwfsrentacar. co.uk quoting code OFFER15 more news online - www.dorsetchamber.co.uk/news
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DORSET BUSINESS FOCUS / NEWS
Condor Office goes green!
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ocal managed print provider and Chamber member, Condor Office Solutions, have invested in a pair of Bosch e-Bikes. With sustainability and environmental awareness more important than ever, businesses are being encouraged to minimise their environmental impact where possible. This even caught the attention of Local Member of Parliament, Steve Brine, who was keen to find out more about Condor’s green initiative and visited the head office to investigate. Steve was keen to find out how Condor planned on using the e-Bikes to reduce their impact on the environment. Whilst it may be a step too far to use the eco-friendly e-Bikes to deliver and install 150kg photocopiers – they will be perfect for local customer visits and toner deliveries. With an impressive range of 62 miles, Condor expect to
be able to significantly reduce their impact on the environment. As well benefiting the local environment, the Condor staff are also looking forward to swapping seat for saddle. Condor Managing Director, David Bayles, said “One of the reasons this scheme will work is simply that being on an e-Bike puts a grin on your face. The staff are ready and waiting to get out and about to visit local customers.” This isn’t the first time Condor have focused their efforts on environmentally friendly practices. They also run a well-established recycling and refurbishment programme for office photocopying equipment such as toner cartridges, parts and even machines themselves. This recycling programme was in fact recognised by industry leaders Canon with Condor winning the European Sustainability Award for their efforts.
For any other businesses interested in doing their bit for the environment, it is a good idea to get in touch with your local council to find out about any existing schemes in place aimed at encouraging and assisting businesses to adopt environmentally friendly practices. www.condoroffice.co.uk
Altro innovation and partnership key to century of success Altro is celebrating 100 years in business. Founded in 1919 by a small group of individuals with a big idea, the company now has more than 900 employees globally, with a heritage of innovation including inventing safety flooring, developing a hygienic walls system and creating the world’s first adhesive-free safety floor. Richard Kahn is Altro’s CEO, and the third generation to lead this Hertfordshire-based family company that has offices across Europe, the Americas and Asia Pacific. “One successful innovation could be luck; repeated success needs a little help,” he explains. “We’ve always known that speaking with, listening to and partnering with customers, end users, contractors, engineers and designers is the key to getting what we do right. It’s allowed us to be bold and to explore design and functional possibilities, without losing sight of who we’re doing it for.” Altro’s first safety floor was installed in 1950 in a church hall in Nottingham. Remarkably, that same flooring is still in place and when last tested still rates PTV≥40, meaning it has kept users safe for nearly 70 years. Altro has continued to turn creative thinking into practical real-world solutions that can transform everyday spaces into environments that improve the wellbeing of everyone that uses them. Innovations include developing sparkle-free safety flooring which has transformed design for dementia, and Altro XpressLay: the world’s first adhesive-free and fully recyclable safety flooring. Altro shares its centenary with the Bauhaus design school, which was also founded in 1919 and is based in Dessau just a few hundred metres from Altro’s German site. In developing the new Altro Ensemble modular flooring collection, the design team took inspiration from the Bauhaus philosophy of bridging the gap between form and function to engineer products that meet the customers’ biggest challenges, such as the need for cleanability, sustainability and flexibility. “While the world in 1919 couldn’t seem more different from today’s, our excitement at embracing and developing new technologies and ways of working is exactly the same as back then,” says Richard Kahn. “Add to this that we remain a family business, with family values and I think you have the reason why we’re here today, celebrating our centenary.”
Business Come Dancing needs you...
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Business Come Dancing is the glittering annual fundraising event for Pavilion Dance South West, and it’s back for another year! The event, originally founded by Wessex Cancer Trust in 2014, sees contestants from local businesses partnered with professional dancers who then rehearse for up to 9 weeks together before they perform in true ‘Strictly style’ in front of a live audience at a black tie gala event. As a registered charity (1111641) PDSW is dedicated to transforming communities through dance. For the first time this year, we’ll be hosting Business Come Dancing without a secondary charity partner meaning all proceeds will go towards our plethora of projects. Winner of Business Come Dancing 2018, Daniel Snoxell took the roof off with his Irish Dance and said: “Business Come Dancing was such a happy and phenomenal experience. I’ll be carrying on with dancing – shortly after the event I even performed at the PDSW Revue. My teacher was amazing and so supportive as I’d never danced before. The night was a real celebration of joy and dance!” The Event will take place on Friday 22nd November 2019, Highcliff Marriott Hotel, Bournemouth. Interested in taking part? Visit www.pdsw.org @DorsetChamber
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DORSET BUSINESS FOCUS / NEW MEMBERS
Dorset Chamber of Commerce & Industry welcomes
OUR NEW MEMBERS
B4B Marketing
21 Albany Park, Cabot Lane, Poole, Dorset, BH17 7BX Contact 01202 684400 www.b4b.co.uk Digital marketing agency specialising in the creation of brands, strategies, digital platforms and integrated online marketing campaigns that transform and grow business performance. Areas include web design, systems software, SEO, PPC, PR, e-marketing, branding, social media, promotional products and workwear.
Glitch IT Limited
LoveLove Films Ltd
Curiel Kitchen Designs
Suite 16 Basepoint Business Centre, Aviation Business Park, Enterprise Close, Christchurch, Dorset, BH23 6NX Contact 01202 237996 www.glitch.services Glitch IT is the managed service provider and IT support company for busy, forward-thinking SME businesses who recognise that downtime is a waste of time, and who see the value in the effective use of technology for competition and growth.
Cinechrome Studios, 64 - 68 Calvin Road, Bournemouth, Dorset, BH9 1LN Contact 01202537858 www.lovelovefilms.com LoveLove Films is an award-winning multimedia production company and animation studio based in Bournemouth, UK. We pride ourselves on producing innovative, engaging animated and video content for a diverse range of clients from all around the world.
3 Everdene Close, Ferndown, Dorset, BH22 8LG Contact: 01202 897332/ 07834 228129 www.curielkitchendesign.co.uk With 15 years experience in the kitchen retail industry, I can provide an outstanding personalized service. CKD provides peace of mind with a 5 year guarantee on kitchen units. Using the latest design software and accredited installers we can create your dream kitchen.
City Fibre Holding Ltd Ocean Bathrooms Bayside Business Centre Ltd
Bayside Business Centre, 48 Willis Way, Poole, Dorset, BH15 3TB Contact 01202 282042 www.baysidebusinesscentre.co.uk Bayside Business Centre offers a range of options for businesses from virtual office facilities, call handling to fully serviced office space. Fully serviced offices incl. air conditioning, light, heat and access to our onsite(1 Gig) dedicated fibre broadband.
Gradhire (Direct Hiring Solutions Limited) The Old Dairy, Western Court, Bishops Sutton Road, Alresford, Hampshire, SO24 0AA Contact 03333 312098 www.gradhire.co.uk Gradhire enables employers to search for graduates looking for career opportunities just like theirs and view their online CV and video interview profiles in order to assess both their hard and soft skills and approach them directly with their opportunity
60 St Michaels Lane, Bridport, Dorset, DT6 6RR Contact 01308 800511 www.oceanbathrooms.com A passionate family business that lives and breathes luxurious designer bathrooms. With over 30 years of experience, expertise and knowledge – they are regarded as the UK's best. They work with consumers, architects and trade workers to help them design, create and bring stunning bathrooms to life.
Life Matters
Colten Care - Bourne View Nursing & Residential Care Home
Langside Avenue, Poole, Dorset, BH12 5BN Contact 01202 460900 www.coltoncare.co.uk With more than 30 years' experience, Colten Care is a family-owned care home company based in Ringwood, who owns and operates high-quality care homes across Hampshire, Dorset, Wiltshire and West Sussex. Our services include residential, nursing and dementia care. 30
IP Consult 21A Commercial Road, Swanage, Dorset, BH19 1DF Contact 01929 421925 www.ipconsult.co.uk Ipconsult helps companies commercialise their IP profitably. We provide specialist advice in patents, trademarks, registered designs, copyright and licensing. We are based in Dorset and work remotely using experienced, European and UK patent attorneys and a network of overseas Associates.
September 2019 | Dorset Business Focus
Arena Business Centre, Holyrood Close, Poole, Dorset, BH17 7FJ Contact: 01202 025481 www.lifemattersfp.com Life Matters, a leading financial planning firm, turns traditional financial advice on its head. We work with successful business owners and professionals, to help them see what's possible, empowering them to make great life changing decisions.
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49 Southcoate Road, Bournemouth, Dorset, BH1 3SH Contact: 02035 100602 www.cityfibre.com CityFibre builds and operates pure fibre networks for the public and private sectors. With a large network footprint in Bournemouth, CityFibre works with Internet Service Provider partners to offer businesses stateof-the-art digital connectivity to increase productivity and drive the bottom line.
Sexual Trauma and Recovery Services (STARS) PO Box 7697, Poole, Dorset, BH15 9GN Contact: 01202 308840 www.starsdorset.org Sexual Trauma and Recovery Services (STARS) is a pan-Dorset charity that offers one to one support, free of charge, for anyone of any age or gender who lives, works or studies in Dorset and has experienced any form of sexual violence at any time in their life.
To become a member visit: www.dorsetchamber.co.uk/join /dorsetchamber
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DORSET BUSINESS FOCUS / NEWS
Buildings Sum Insured: Why Check? Buildings should always be insured for the amount it would cost to rebuild them. However, fewer than one in ten household and commercial properties in the UK are covered correctly.
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et’s begin with overinsurance which affects around one in five homeowners, it’s true that it is better to be over-insured than under-insured. You’ll find out why in a moment. However, if your home is over-insured, on average you could be paying around 20% too much every year for your household
buildings cover. Over the years this unnecessary expense can seriously add up. Now the big one… Underinsurance can have far more severe consequences. This is because insurers have something they call the “Average Clause”. Sounds complicated, but it’s not. Here’s how it works: Let’s say your home or commercial property is insured for £600,000, but the actual cost to rebuild should be £1,000,000. Here, any insurance claim you make for the property could be reduced by 40%. That’s an awful lot of money you will
need to find to rebuild your property following a major incident, such as a fire that completely destroys your home or premises. For some homeowners, a reduced claims payment as a result of underinsurance has meant they’ve had to significantly down-size their property and for some businesses it means the end. Imagine losing the home or business you’d spent years working so hard to build up! More than two thirds of household and commercial properties are underinsured and are normally covered for less than 70% of their correct rebuild cost. Is your home or business one of them? If you’re worried that you may fall into this category, then please get in contact. We pride ourselves on taking the time to go through all your insurance needs to ensure you
have a product that is fit for purpose. We also have a selection of RICS surveyor partners who can get your sums insured right, giving you the peace of mind that should you be unfortunate enough to suffer a loss you won’t be out of pocket. aoig.co.uk
Ryan Jupp, Director
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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS
5 Great, Easy Tactics for Quickly Boosting the Online Presence of your Business Your online presence is far more than just your website. Rather, it is your entire existence online. All your interactions, your advertising, your website, your social media profiles, your social media posts, also, in many cases those of your key staff as well. Your online presence adds up to create an impression of your business for your prospective and existing clients, it is, therefore, important that it is monitored and maintained. For this reason, Digital Storm has decided to share below five simple tactics to get you started on improving the way your business is represented online.
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Optimise your search titles and descriptions to get clicks Even if you rank highly online, the Google results page gives each business an equal amount of space to describe their website. Therefore, in order to increase click-throughs to your website and to stand out, you should write engaging, interesting titles and descriptions. If you’re thinking that you never wrote these in the first place you wouldn’t be alone. This is an important aspect of your website that isn’t often included in the project scope. Therefore, you often find that these have automatically been generated for you. This isn’t what you want, you want to write engaging content that explains what the page is about and entices the user to click on the link. You can find lots of tips online for writing effective descriptions and titles.
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Local NAP listings: Getting your business listed on online directories This one may come as a surprise to many but directories aren’t dead yet. NAP stands for Name, Address and Phone number. This is essential for local businesses dealing in a specific area to improve their rankings in local search. Ensuring that your business is listed and your listing information is up-to-date and consistent will improve your online presence. Watch out though! Links from lowquality directories can lead to a penalty with Google. A good starting point includes directories such as Bing Places, Google My Business, Yelp, and Yellow Pages.
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Learn how to leverage Linkedin to boost your networking ROI Linkedin has grown in popularity significantly in recent years and it currently sits as one of the best digital opportunities for businesses; primarily since it’s core audience of active users is business owners and decision-makers. We could write a whole article’s worth of tips for Linkedin usage but for now, we want to focus on the basics. Follow up your networking events by searching and adding all your new connections on Linkedin. By doing this they will now be able to receive all the content you post. All that leaves if for you to start implementing a content strategy with your personal LinkedIn account that subtly promotes your business and services.
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Keep on top of your redirects and 404 errors Redirects are a way to send both users and search engines to a different URL from the one they originally requested. A 301 redirect tells search engines that a URL has permanently changed. This is important since if you have recently updated your website and this wasn’t factored into the project then Google and other search engines will be filled with links that no longer work. This will have a negative impact on your search rankings. It is a reasonably easy thing to resolve and keep on top of and it is well worth it to improve your rankings and also your customer's experience with your business online.
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Create consistency in your visuals online Admittedly, a few of the points above are going to take a few hours to action so we wanted to leave you with a nice and easy fix. Make sure that you are using the right size images across all your online profiles. Optimising your profile images on each social network will only take a quick crop, which you can do in minutes but it will significantly improve the impression that your business has on potential customers. You also want to think about where else these images might show up. Such as desktop vs mobile and your profile vs peoples streams.
Each social network states the optimal images sizes required - all you have to do is follow what they tell you. We hope you found these quick and actionable tips useful. There are lots more improvements that can be implemented to enhance how your business is presented online along with making it easier for people to find and connect with your brand. If you wish for any further advice or assistance please feel free to call Digital Storm on 01202 298392 or visit our website www.digitalstorm.co.uk.
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DORSET BUSINESS FOCUS / NEWS
7 hacks to make the most of your business trip Whether you relish the idea of an upcoming business trip or not, our top trip hacks will inspire you to achieve more!
Superior announces Apprentice of the Year
Superior, a leading manufacturer of high integrity o-rings and seals based in Dorset, has presented Natasha Nichols with its ‘Apprentice of the Year’ award.
Natasha is currently a second-year apprentice at Superior who has worked across a number of roles and departments within the business including tool making, robotics, rubber technology, analytical chemistry, logistics and sales. She has been credited for her hard work and willingness to learn new skills to expand her remit within the firm, and was awarded the trophy by managing director, Tim Brown, in front of her fellow apprentices. Natasha is keen to act as an ambassador for apprenticeships and has previously appeared on a live BBC News broadcast from Superior during the annual National Apprenticeship Week campaign. The 20-year-old will be heading to study a chemistry degree at Southampton University in September which is fully-funded by Superior as part of its commitment to help the apprentices to progress in their roles within the company. Natasha said: “I am honoured to receive this award and greatly appreciate it. My development through the company has been supported by both the Academy and my parents, and I could not have come so far without the help and support I have been given during my time in each department. I have enjoyed every bit of my apprenticeship so far and look forward to the next stage at Southampton University and my future at Superior.” The ‘Apprentice of the Year’ award has been in place at Superior since 2009. The company initiative was introduced to help motivate its apprentices and reward significant progress. The first award was given to Bradley Hicks in 2009, who is now the maintenance manager at Superior. Tim Brown, managing director of Superior, said: “Natasha has exceeded all of our expectations with her fantastic can-do attitude and willingness to learn about the different aspects within Superior. We are proud to present Natasha with this award and are confident she will continue to impress us.” Superior’s in-house Academy has 20 apprentices going through its apprenticeship programme, accepting people directly from school at 16 years old, through to A-Level students and university graduates. Apprentices spend their first year full-time at the Academy with one day a week at Bournemouth & Poole College, with the opportunity to progress to study a degree, which is sponsored by Superior, and will be offered a job on completion of their studies. For more information about Superior, visit www.superiorltd.com 36
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Hack ~ “A strategy or technique for managing one's time or activities more efficiently.” 1. Planning in advance (where possible!) An efficient business trip begins way before any ticket is booked or any luggage is packed. Although we appreciate some of those last minute business trips can’t be pre-empted, we know that a lot of business travellers are used to be being on the move and therefore can plan their trips in advance. As travel management experts Travel Counsellors for Business are used to last minute and long term trip planning and will take the stress out of any last minute travel arrangements. It’s our job and we love it! 2. Point building & rewards Loyalty cards and point systems for travellers are often undervalued. Business travellers are pretty much on the go the majority of the time, meaning that having a loyalty card for frequent favourite places to eat and drink could save you money and also get you some freebies. For business executives who regularly visit the same cities or prefer to use hotel chains, take advantage of hotel reward cards for potential upgrades, early arrivals and offers. Examples such as The Marriott Rewards, World of Hyatt, and Hilton Honors all continue to be some of the top programs due to their value, availability and benefits. They also have brand and name recognition behind them, allowing them to team up with other services to get you better perks. If you are a frequent car renter look at car rental rewards - Enterprise and Hertz both have Plus Rewards programs that will get you perks and no blackout dates. Points won't expire either, as long as you remain an active member. Hertz also allows you to use your points for miles with their partner programs. 3. Explore Visiting a new city doesn’t have to be daunting, it can be an opportunity to embrace a new experience, culture or even a new food type! A chance to explore new areas such as theatre, sports, museums, restaurants and galleries – along with exposing you to new cultures and experiences, it will also help to break up your trip giving you some potentially needed downtime. Do your research before you leave, identify where your accommodation is located and check out what events are happening, what the local opening times are and ‘what’s on’ while you’re there. Investigate the travel routes or plan to walk and absorb more of the culture by foot. The world is your oyster! 4. Keep your routine up Working away from home shouldn’t mean that you deviate from your usual routine, in particular fitness and leisure activities. Make time to suss out how you can keep up your usual fitness routine and wellbeing activities that will help make sure that you don’t let what you enjoy, and what’s good for you slip. Pack for some downtime, a change of clothes, fitness gear, your favourite PJs! Whatever it takes to get a bit of ‘me’ time while you’re away. 5. Bring a pre-charged phone charger Since calls and emails can drain batteries very quickly, advice for business travellers would be to keep a portable USB charger handy. Something easy to pack like the Anker PowerCore+ mini, or the Mophie Juice Pack—a powerful charger that doubles as a phone case. An extra (fully charged) laptop battery can also help to prevent a stressful situation. /company/dorset-chamber/
6. Time Management Use your time wisely. Business travellers spend a good amount of time waiting, but that doesn’t mean that time needs to be wasted. Plan carefully and have the tools to stay productive. Priority access to airport lounges help travellers to stay efficient, saving both time and money. Boarded and ready for takeoff? Reach for your tablet to get some reading and background research in on whatever you’re about to do when you land. Just make sure you’ve planned in advance, since you won’t have Wi-Fi. 7. Tech & Apps Know your apps. Today, there is a never-ending supply of mobile apps that could be helpful on your journey, but make sure your key ones are ready to go. As a Travel Counsellor for Business customer, you will have exclusive access to myTC which provides personalised information about all of your bookings and gives you a countdown of the days until departure. During your travels, myTC provides access to all of your travel documentation and itineraries, even when you’re offline. You can also contact your Travel Counsellor anytime, anywhere at the touch of a button. It couldn’t be easier! With myTC you can share your journey with others on social media. And if you’d like to shout about the fantastic service you received from your Travel Counsellor for Business, you can share their contact details with your friends and family too! •
Google Translate can translate more than 100 languages and many of them offline (once you’ve download your desired language). Once your text is translated, the app makes it easy to copy and share the translation via social media, text or WhatsApp so you can communicate with those at your destination before you even get there. You can also save frequent or favourite translations in your own phrasebook for future use. The playback mode, where the app will speak the translation for you, is especially useful when you’re not sure how to pronounce your translated text.
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Have your login credentials, payment methods and passwords properly stored in a safe storage system such as LastPass or Bitdefender. If the worst happens and you lose your device, your information is protected and safe.
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A free Wi-Fi finder app can help Apple phone users find Wi-Fi, useful when on the go.
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Zomato, makes it easy to find new places to eat with restaurant listings and review, menus and photos. You can even book a takeaway and eat it in your hotel room!
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With Pocket Earth you’ll be able to find your way with detailed worldwide maps that are ready to use offline at the click of a button, allowing you to preserve your precious mobile phone data. There are also a variety of destination-based travel guides included in this app that you might find useful.
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Just for fun… Star Walk 2 provides a night sky map – just point and learn!
If Travel Counsellors for Business can help with your business travel plans, please just give Katharine Cleall a call on 01202 802166. www.tctravelmanagement.co.uk
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DORSET BUSINESS FOCUS / NEWS
Cyber firm on the pull
Leading cyber security business C3IA Solutions is helping take the strain of army sports by sponsoring a tug of war team. The 11th (Royal School of Signals) Signal Regiment is the latest military sporting group to secure the backing of the company that is headquartered in Poole, Dorset. Based at Blandford Camp, the tug of war team is highly successful and competes across the country in military and civilian competitions. Led by the aptly-named Corporal Pain, the team now attends competitions attired in new kits with C3IA Solutions’ logo emblazoned across them. The plucky pullers have been to Highland Games in Scotland as well as other prestigious tug of war events. Two of their new recruits, Signallers Nial Lewis and Elise Kalaher, have represented England under 18s. Corporal Dan Pain said: “Sponsorship is crucial and we are extremely grateful to be able to rope in C3IA Solutions. “It enables us to wear branded kit and tracksuits so when we arrive at competitions we look the part. “It also encourages the younger guys to try tug of war and join one of our teams; we have both men and women’s sections. “It is a great sport that requires technique and teamwork; quite literally everybody has to pull together.” Matt Horan said: “Myself and Keith Parsons who set up C3IA Solutions a decade ago are former Signallers and we want to put something back. “We have sponsored a variety of Signals sports teams and when the request came from the tug of war team we were pleased to help. We have agreed a three year sponsorship deal. “It allows them to be able to compete and have the right kit and it means our brand is seen wherever they compete and train.” www.c3iasolutions.co.uk
Top 10 list of best used SUVs to buy Five motor brands represented in Dorset and Wiltshire by the Westover Group, part of the UK’s largest network of motor dealerships, have gained recognition from the UK’s biggest car buying brand, WhatCar? Helping car buyers to make purchasing decisions, WhatCar? has revealed its top 10 favourite used family-sized SUVs which can be purchased for under £20,000 and Westover Group brands feature in this list. The SUV is a highly practical cost-effective car, and with a raised-up driving position, large boot and flexible interiors it proves popular with drivers. Westover Group brands Toyota, Renault, Nissan, Kia and ŠKODA all received acknowledgement in the WhatCar? top 10, with Skoda receiving top position. The ŠKODA Karoq 1.5 TSI SE has been listed as number one in the top 10, recognised for its efficient engine, spacious front interior and excellent driving position. The SE version offers dual-zone climate control, front and rear electric windows, cruise control and an eight-inch touchscreen that features smartphone mirroring. The Kia Sportage has been listed as number four, with the Nissan Qashqai at five, the Renault Kadjar at eight and the Toyota C-HR at number nine. Jack Bailey ŠKODA sales manager at the Westover Group says: “People don’t necessarily need a big budget to get their hands on an SUV that will deliver all the capabilities of an off-roader with on-road practicality and comfort. Some of the most spacious and desirable family SUVs available can now be purchased for less than £20,000 and at Westover we’re pleased to represent motor brands that have been recognised in the top 10.” www.westovergroup.co.uk
Criminal lawyers team up again at Ellis Jones Watch out – the boys are back in town! Specialist criminal solicitor Ian Daly has teamed up with former boss Jonathan Morrissey at Dorset law firm Ellis Jones. The duo have more than 60 years’ experience in the defence of criminal charges between them. Ian qualified as a solicitor in 1989 and has always undertaken and specialised in criminal defence work. He worked for eight years at the Jonathan Morrissey Practice in Bournemouth before leaving in 2016. The same year the specialist criminal and motoring law firm was acquired by Ellis Jones for an undisclosed sum to specialise in private paying criminal work. Jonathan Morrissey, who during a 33–year career has handled every type of criminal offence from murder, manslaughter and robbery to fraud, drug trafficking and motoring offences, is now a consultant solicitor with the firm. Ian said the chance to team up again with Jonathan was “too good an opportunity to miss.” He added: “Between us we have six decades of experience in the defence of criminal changes. I don’t believe that any other local firm can match that.” Nigel Smith, Managing Partner, said: “Ian is a great catch for Ellis Jones and adds even more firepower to our already exceptionally strong criminal team. We’re very pleased to have secured his services.” Ellis Jones is a regional law firm with more than 160 staff including 15 partners. It has six offices across the south coast in Bournemouth, Canford Cliffs (Poole), Christchurch, Ringwood, Swanage and Wimborne - as well as London - and offers a wide range of services to individuals and businesses. Ellis Jones was named ‘Law Firm of the Year’ at the 2018 Dorset Legal Awards. www.ellisjones.co.uk
Custom World Bedrooms competition winners! Earlier this year, Custom World launched their ‘Happy Hoarders’ competition. Custom World are local fitted furniture experts, offering a bespoke product specifically designed for you. They know that storage, or a lack of, can cause stress levels to rise. So they wanted to help someone who perhaps might not be able to normally invest in such a fitted, bespoke solution. People were able to submit images of their clutter and storage problems to Custom World to be in with a chance for the public to vote them as the winner! After a tense public vote on Facebook, the winners were announced. Their photos show that their conservatory was supposed to be a place to “unwind and relax, maybe write some music or for the kids to do homework using the PC”. But it had become a “dumping ground” and it needed more news online - www.dorsetchamber.co.uk/news
organising! A design visit took place to discuss ideas and finishes, and once the design had been agreed it was all systems go. The finishes they chose are fresh and calm, pairing matt Light Grey fronts with a Hacienda White carcass giving a modern look that works so well with the bright wall colours they have chosen. The final look is inspiring, making such a difference to their space. The winners are “overjoyed with the end result. We couldn't be happier and it's all thanks to Custom World!” If your clutter is bothering you and you think we can help, contact us for a free, no obligation design visit. Custom World Bedrooms 01202 896 816 www.customworldbedrooms.co.uk 39
THE IMPORTANCE
of Dorset’s high growth firms High-growth firms are vital for Dorset’s economy. The ScaleUp Institute is putting them - and the barriers they face - firmly on the map through its annual survey. Scaling companies are the engine of growth for the UK; there are only 36,510 across the country but they generate £1.3 trillion to the economy! Scaleups create high-quality jobs and generate new tax receipts; they lead business investment and innovation; and they drive productivity. These companies have the potential to give the UK a competitive advantage for generations to come. It will be scaleups that lead any export drive – they are already twice as likely to be international, hungry to expand further overseas and into new markets. Scaleups in Dorset can be found in all sectors and all parts of the county. They range from highprofile consumer brands such as Lush, McCarthy & Stone and Osprey Europe to housebuilders such as Wyatt Homes and telecoms firms such as 4Com. However, they frequently encounter challenges in finding the right talent to strengthen their workforces, building their leadership capacity and accessing markets at home and overseas. They also need access to finance that is ‘patient’ and ‘smart’ and flexible infrastructure in which they can grow.
The ScaleUp Institute was established by the private sector with the practical mission to make the UK the best place in the world to not just start but also scale a business. Their core purpose is to ensure that scaleups are a national priority and to break down barriers faced by the UK’s scaling companies in their local communities to enable them to seize opportunities of continued seamless growth.
Results from by the annual Scaleup Survey play an important part in delivering invaluable information to the ScaleUp Institute, providing them with a powerful tool to put scaleups, and the barriers that they face, firmly on the map. Each year, as the Scaleup Survey grows in size and authority, it gains ever more granular data which translates into deeper insights. So, the larger the survey, the more influential your views become.
Dorset’s ScaleUp economy in numbers
Please fill in the 2019 Scaleup Survey - http://bit.ly/ScaleUp19l308 To find out more about the ScaleUp Institute and their work visit www.scaleupinstitute.org.uk 40
September 2019 | Dorset Business Focus
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DORSET BUSINESS FOCUS / INTERNATIONAL TRADE
Chamber Customs Declaration Service launch A new international trade service has been launched to smooth the path of Dorset imports and exports through customs.
D
orset Chamber of Commerce and Industry has started the new initiative to help businesses with accurate and timely customs clearance to help avoid delays and unnecessary costs. From this month onwards, firms are able to use the new ‘ChamberCustoms’ declaration service to claim and clear goods moving through any port in the UK for smooth onward transportation. Rob Booth, Dorset Chamber head of international trade, said: “This new service offers businesses assurance that import and export goods will pass through our borders unhindered, be subject to the correct
duty and reach their destination in good time. “With the Chamber’s extensive knowledge, reputation and first-class service in facilitating international trade, we can take the hassle out of Dorset businesses’ hands when it comes to exporting and importing goods. “The new service has direct links to the current customs system (CHIEF) and all inventory linked ports. It is also designed for future developments, with full compliance to the impending UK customs system upgrade (CDS). “This means that goods will be cleared for onward transportation smoothly through any port in the
UK, helping to keep time sensitive supply chains moving efficiently and economically.” ChamberCustoms is available to all businesses, including nonmembers. Dorset Chamber, the county’s voice of business, has added the new ChamberCustoms service to its wide range of international trade support and training services. Its international trade team helped more than 250 businesses export £165m worth of goods last year. ChamberCustoms is launched as the Dorset Chamber, the county’s leading business support organisation, steps up its help for businesses in international trade.
Dorset Chamber can represent your business from Day 1 No-deal Brexit. Call now on 01202 714804 to appoint your new customs broker. It is also offering support to help businesses prepare for the impact of Brexit. It is launching the new service with the British Chambers of Commerce. The Dorset Chamber is the only chamber in Dorset accredited by the BCC and celebrates its 70th anniversary this year. For more information visit www.chambercustoms.co.uk, email international@dcci.co.uk or call 01202 714804.
Dorset Chamber International Trade Training Date
Event
Time
Venue
Price (+VAT)
Sponsor
24
Brexit Forum: Latest updates on EU trade
09:00am - 11:00am
Basepoint, Christchurch
Members FREE, Non-Members £25.00
Dorset Chamber dorsetchamber.co.uk
25
Introduction to International Trade
09:30am - 16:30pm
Dorset Chamber of Commerce & Industry
Members £281.25, Non-Members £375.00
Dorset Chamber dorsetchamber.co.uk
26
How to Complete Customs Declarations
09:30am - 16:30pm
Dorset Chamber of Commerce & Industry
Members £280.00, Non-Members £350.00
Dorset Chamber dorsetchamber.co.uk
1
Latest update from Export Controls Joint Unit
08:30am - 11:00am
Basepoint
Members £25.00, Non-Members £50.00
Dorset Chamber dorsetchamber.co.uk
3
Introduction to International Sales and Marketing
09:30am - 16:30pm
Dorset Chamber of Commerce & Industry
Members £281.25, Non-Members £375.00
Dorset Chamber dorsetchamber.co.uk
23
Changes to Incoterms explained (new)
09:30am - 12:30pm
Dorset Chamber of Commerce & Industry
Members £138.75, Non-Members £185.00
Dorset Chamber dorsetchamber.co.uk
25
Working with International Agents & Distributors
09:30am - 12:30pm
Dorset Chamber of Commerce & Industry
Members £138.75, Non-Members £185.00
Dorset Chamber dorsetchamber.co.uk
29
Brexit Forum: Latest updates on EU trade
09:00am - 11:00am
Dorset Chamber of Commerce & Industry
Members FREE, Non-Members £25.00
Dorset Chamber dorsetchamber.co.uk
Sept
Oct
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September 2019 | Dorset Business Focus
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September 2019 | Dorset Business Focus
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DORSET BUSINESS FOCUS / NEWS
Why GDPR is sexy... I mean awesome By Mark Gracey
I fully get that compliance in general, let alone, data protection or GDPR, is not on the top of most peoples “interesting things to know about” list, but at a recent Dorset Chamber lunch (which I co-sponsored) I used “sexy” as a word to describe GDPR, asking the audience “is it just me that thinks GDPR is interesting and sexy?” – judging by the laughter, I guess, in that room at least, it probably is! Certainly “sexy” and “GDPR” aren’t words you’d expect to find in the same sentence, and just to clarify I meant sexy in its informal or slang form, meaning awesome or interesting… I stand by my use of the word, and here’s why. On the face of it GDPR is pretty black and white: you can do this… with personal data; you can’t do this… with personal data; make sure you allow data subjects to do this… with their personal data. The regulation, and the UK’s Data Protection Act 2018 which also implements aspects of it, are after all a set of rules set out in law, but where it gets interesting (or “sexy”) is the individual application of those rules to the varying types of scenarios or organisations when personal data is being processed: that’s a real challenge for anyone, and that’s what I love about GDPR and privacy law. So, by way of example, let’s consider the GDPR rules that apply to data breaches. The GDPR says: “In the case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with Article 55, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.” (GDPR, Article 33(1) “Notification of a personal data breach to the supervisory authority”) That seems pretty black and white: so, in the UK, if you suffer a personal data breach you have 72 hours, once aware of it, to decide whether you need to tell the ICO (the Information Commissioner’s Office is the UK’s “supervisory authority”) because there is a risk to the data subjects. But, there’s more to it than that: for example, what constitutes a “risk” to the data subjects that would require you to report it to the ICO? If you then look at the guidance that’s available about what constitutes risk, then that may be physical harm to the data subject, financial harm, mental distress and so on, and the level of harm will depend on the context of the processing. The breach of some names and emails from a manufacturing company selling widgets will be a different harm, than the breach of some email and names relating to attendees at a sexual health clinic, for example. And this is where, as a data protection specialist, it gets interesting. It’s not just about interpreting what the rules say – yes you need to understand the rules, but you also need to understand the context of the processing, think hard about how the data subjects may be affected by the breach, about the implications for the data controller (the organisation who is processing the data), of what notifying the ICO will mean, let alone dealing with the ICO when more news online - www.dorsetchamber.co.uk/news
they decide it needs investigating. So, on the face of it the GDPR is a set of dos and don’ts but there’s much more to it than that, whether you see compliance as a nuisance or just EU redtape, and for lots of people that’s what makes it dull – they may never need to worry about dealing with the ICO, or they may never face a data breach, but just thinking about what constitutes a personal data breach in itself is much more complex than someone stealing your data which is what makes it challenging, interesting, awesome and sexy! Furthermore, the rules or their interpretation don’t stand still. Every time the ICO deals with a breach of the law, it considers what it believes is the right interpretation of these rules, so buried within the enforcement notices are little helpful nuggets to help you understand how you should be interpreting specific aspects of the regulations and those nuggets may be about specific elements of data protection (e.g. what the security principle really means in practice) or they mean how a particular sector or industry should be implementing those rules. Ever since the ICO started enforcing data protection back in the 1980s their guidance notes, codes of practice and enforcement notices are littered with helpful insight into just how compliant you need to be. At the same Dorset Chamber lunch, where I said data protection was sexy, I asked the attendees if they’d heard about the ICO’s intentions to fine British Airways £183m and everyone put their hand up; I asked about the £99m Marriott fine and again most put their hand up, but when I asked if they had heard about the £80,000 fine of an estate agent the week before, only 1 or 2 of the audience (of about 70 people) had heard about it. And herein, lies the problem – with the world of data compliance constantly changing from interpretation to case precedent (e.g. a court case or the ICO’s enforcement notices) how do you know you’re up to date and not missing any of those important nuggets of compliance information whether the “offenders” are in your market sector or not? Particularly if you’re relying on the mainstream media to keep you updated and informed! The irony of the BA and Marriot cases are they are just intentions to fine, not actual fines and therefore we’ve not seen the enforcement notices with all the interesting detail, unlike the estate agent case where we have plenty of information. There’s still useful information to be taken from these big cases: the BA fine appears to be about 1.5% of turnover, so does this mean the ICO are looking at this a fining benchmark? The Marriott case relates to a company they acquired that had insecurities and the ICO have criticised the due diligence procedures during the acquisition as not being adequate, so evidence you could be liable even for a past event you had nothing to do with… In the estate agent case, basically, they’d left personal data records on an insecure server for two
years and didn’t notice they had until a “hacker” told them he had their records and would go public if they didn’t pay a ransom. The ICO makes it clear that this is a breach of the security principle in data protection, but sets out that there was no evidence the estate agent carried out penetration tests or monitored access logs for the server, which would have highlighted unauthorised access or the weakness in access security. Do you check the access logs for your systems? Penetration test all the places where you store your data? And if you’re thinking that’s OK we use third-parties to store our data (e.g. cloud services), how are you sure they have appropriate security in place to protect your data and how do you demonstrate you know they’re secure? – you’d still be liable if they’re not... So, these ICO cases, are interesting too, not least of all because of the nuggets of information buried within their investigations giving away the actions you should be considering, to make sure you meet the ICO standard of compliance. So, what should you be doing? You can rely on mainstream media to report the high-profile cases, but you’re not likely to relate to them – you probably aren’t the size of BA or Marriott and the reports will focus on the size of the fine, not the substance. You might, however, be nearer the business size of the estate agent but they never make the news (outside data protection experts), so how do you know what you need to worry about and how are you keeping up to date? Whether it’s enforcement notices and their interpretation of the law or new guidance from the ICO, from the EU regulators or wider afield, you have no choice but to pay attention to all sources of enforcement and best practice. That means, reading ICO guides (when they update them) and enforcement notices, or spotting that the EU has published specific guidance on a GDPR topic. And, if you’re not finding data protection interesting or sexy then it’s unlikely, you’ll be interested in keeping track of all of this – you’ve got a business to run, after all! That’s where services like my Digital Compliance Hubcome in – we track changes in interpretation, updates to guidance and look further afield that the BBC, Sunday Times, or other mass media outlets; we keep an eye not just on the ICO, but the European Data Protection Board and what the other EU “ICOs” are doing and we make sure our customers are up to date and maintaining their compliance. But that’s not all – we’re on call to help you when you need it most, so when that data breach happens, or you face a GDPR challenge from a client, or are contacted by the ICO, you get independent help tailored to you and your circumstances at that time. Check us out here: https://digitalcompliancehub. co.uk or get in touch (in the comments) if you’d like a free trial. And that’s why data protection and GDPR is sexy! 45
DORSET BUSINESS FOCUS / NEWS
How social media is shaping sports Since the inception of social media, it has worked its way into every element of our day to day lives. Whether that be interacting with friends and family, booking holidays, shopping for clothes, allowing an insight into different lifestyles and it has definitely affected the world of sport: the way that we consume sport, the interaction with sports stars and the changes in advertising with the use of sports stars. Gone are the days where you have to wait until the evening news to find out the updates on the latest games, transfer and trade news. In today’s world you can get push notifications the second that a goal goes in or a buzzer beater is made. You can watch the games from all over the world straight from your smartphone and with the likes of 5G, you won’t even need to be connected to wifi. This ability to know everything that is happening without even being in the stadium has not only brought more eyes to sport, it has also driven more conversation surrounding sporting events, with a lot of this taking place on social media. Why Social Media is Important to Sport? At the end of 2017, football club Manchester City became the first football club to hit one million YouTube subscribers. Within the same year, City launched their own digital platform -- ‘Cityzens’, whilst their city rivals Manchester United unveiled their own in-house ‘MUTV’ app. These are just two examples of two of the biggest sports clubs in the world, in the same location looking at the new digital world we all live in and change their business approach to adapt to it. There has been a shift from club newspapers, magazines or physical programmes and moved more towards announcements via social media, whether that be announcing the team on Twitter, unveiling the new kit on Instagram or fulfilling a commercial sponsor deal on YouTube. Social media has also become very important for sport because it has allowed both athletes and sports teams to control the narrative more than ever before. Before social media, it would be very difficult for a sports team or an athlete to refute anything that was said about them in the media, whether it be a trade rumour or a story about something they had done. Whereas now, athletic stars can have their say and set a story straight before it becomes mainstream news, the most recent example of this was French football superstar Kylian Mbappe who was rumoured to be pushing for a move from his current club Paris Saint Germain to Spanish giants Real Madrid. Mbappe responded to a Tweet, trying to set the story straight before adopting the phrase coined by President Donald Trump: FAKE NEWS. Social Media Influencers in Sport Influencers in the sport industry are different from a lot of other industries because they can consist of the usual influencers that have made a name for themselves on platforms such as Instagram and YouTube, however, within the sporting world, a lot of the athletes themselves become the influencers and are paid millions of pounds by brands to represent them, their products or to go to their events. The magnitude of sports on the economy is such that it isn’t just sports companies that want to be involved with sports influencers. It is much more far reaching than that and there are many examples of titans of other industries becoming involved with social influencers and sporting events to promote their brand. 46
September 2019 | Dorset Business Focus
Law firm supports trunk display Humphries Kirk was able to play a pivotal role in helping to identify an important historical artefact and enable it to be enjoyed by the general public.
One of the most recent examples of this was during the first round of fixtures for the FIFA Women’s World Cup in France as VISA combined the two types of influencers by taking both YouTuber Theo Baker, Lewis Preston -- a member of YouTube football team Hashtag United & Bristol City Ladies player Carla Humphrey to the World Cup to create a weeks worth of content to promote both the tournament and VISA as a brand. This campaign included presenting the women of the match trophy after England’s opening game of the tournament and covering the match across their own and Visa’s social channels. How Sport and Social Media will Intertwine in the Future One of the biggest changes that this new age could bring about is the look of the players of the future. The next generation of ‘athletes’ may not be the sports stars of today that are in peak physical condition, but are as likely to be regular men and women who take part in competitive gaming. With the increasing stronghold that technology has in the sports world, there is no reason that competitive gamers won’t be considered athletes in the future. There is also reason to believe that this new wave of ‘athletes’ are here to stay as sports bodies continue to embrace and push esports. An example of this was the first ever E-Premier League that took place in March 2019 -- the E-Premier League was a tournament featuring representative fans and gamers of all the Premier League Clubs playing against each other. Each representative was spoken about by the club on their social media with lots of content being pushed out by each club, showing that they take it seriously and see it as a new revenue stream or they are simply adapting to the ever changing times. Esports is growing even faster in the United States and there are estimations from Syracuse University’s online MBA program that esports will have more viewers than every professional sports league apart from the NFL by 2021. The researchers at Syracuse University project that there will be 84 million viewers of esports, this is higher than both the 79 million viewers of the MLB and 63 million NBA viewers, if this estimation becomes reality. In this white paper you can also find sections on social platforms and their quest to dominate live sports, the current and future impact of augmented and virtual reality, the monumental growth of esports and the Chinese government's commitment to grow sport within China and the changing landscape in return on investment when it comes to using sports stars and athletes for campaigns.
The firm acts for Mr Keith Bamlet, farmer of Frome Whitfield farm, near Dorchester. Mr Bamlet’s family have farmed in Dorset for generations and he is the third generation at Frome Whitfield. Whilst cleaning out some of his farm buildings, Mr Bamlet came across an old wooden trunk with writing on it relating to a military unit based in Dorset. James Selby Bennett, a partner at Humphries Kirk, is also a trustee of the Keep Military Museum in Dorchester and was able to request help from its previous curator, Mr Christopher Copson, in order to identify the markings and discover the trunk’s origins. Along with assistance from Major Nick Speakman, a former trustee and volunteer at the museum, and Mr Rex Lovell, a volunteer historian specialising in local military matters, the chest has been linked to Sergeant Augustus Henry Newnham, military number 7902. He was later assigned military number 571 9357 and served in the second Battalion of the Dorset Regiment. Mr Bamlet commented: “I am astonished how much information can be gleaned from this old trunk. I do not know precisely how it came to be in one of my farm buildings, but my family have been farmers in this area for so long that there must no doubt be some kind of connection. I am very impressed that the museum can provide this sort of detailed information and I’m delighted to donate the trunk to the Keep Military Museum.” Christopher Copson added: “The Keep Military Museum is pleased to receive this artefact to join the very large collection of local and international historical artefacts in the museum available to be viewed by the general public. We are most grateful to Mr Bamlet for his gift of the chest and for an additional donation.” James Selby Bennet commented: “I am very pleased to have been able to assist in this matter. It is an interesting example of the very strong links between the military life of our county and the civilian and rural life of Dorset. I hope and believe that the Keep Military Museum will continue to provide that link and will be able to encourage its volunteers and friends, who in this instance were able to discover the information which provided the historical background of this artefact, which makes it all the more fascinating.” www.hklaw.eu
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DORSET BUSINESS FOCUS / NEWS
Two out of three ain’t enough, Mr Loaf Jacqui Purdy, Executive Coach and founder of Here to There, looks at three distinct but connected modes we should adopt in making big career and business decisions “I want you, I need you, but there ain't no way I'm ever gonna love you. Now don't be sad, cause two out of three ain't bad” When we’re dealing with big career and business decisions, there are three distinct types of behaviour that we need to adopt in order to properly evaluate our choices. I characterise these three modes as: Reflection, Exploration and Action. And, contrary to Meatloaf’s famous dictum, we can’t just skip one of them and still expect things to play out as we’d wish. Each mode calls upon different aspects of our personality, and the best outcomes are achieved when all three are engaged, informing and supporting each other. Reflection – untangling the intangibles This is all about working out what really makes us tick. You may think you know yourself pretty well by now, but do you really understand the fundamental values and beliefs that drive your behaviour? It’s surprisingly easy to go through life without questioning some of the core assumptions that lie behind the decisions we make. Habit, the expectations of others, anxiety borne from uncertainty – all of these can work to mask our deeper motivations. It pays to look beneath the surface, to ask what’s truly important to us and understand how our personal attributes can be applied most effectively to getting to where we want to be. Otherwise the foundations of our decision-making may prove to be unsound.
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Exploration – mapping the decision-making terrain If Reflection is about looking inward to find greater self-awareness, Exploration looks outward to establish what our options are. These might appear obvious on first inspection, but it’s important to throw off the blinkers at the start and be receptive to ideas that a closed mind would not consider. Applying lateral thinking and imagination can reveal new paths that can be genuinely life-changing. As we gather more information we can narrow the options, evaluate them and work out what real-world choices we should make. Operating in Explorer mode can be exciting or scary – and often it’s both – but it’s a necessary precursor to entering Action mode. Action – a plan without execution is just a wish So we know who we are and what we want, so what’s stopping us? Action mode is the simplest to understand, and looks like the easiest to get behind, but the gap between plan and execution can be a hard one to bridge. Good old-fashioned procrastination is a common problem. Almost everyone procrastinates from time to time and up to 20% of us identify as “chronic procrastinators”. (If this includes you, check out Piers Steel’s Procrastinus.com website or get his book, to understand why it happens and what you can do about it.) Despite this, Action mode is the default setting for many people. This is partly because society values action (or the appearance of action) over inaction,
and partly because Reflection and Exploration require us to think – and thinking is hard work. Action without Reflection and Exploration can still lead to a decent outcome, of course, but it relies on luck as much as judgement. And if you haven’t tested your internal criteria for “success”, you may have a great result on paper that still leaves you feeling unfulfilled. Three out of three is definitely good As Daniel Kahneman has said, “the effort invested in ‘getting it right’ should be commensurate with the importance of the decision.” So don’t take short-cuts when it comes to life’s big decisions. Even if the answer looks obvious, make sure you take some time to reflect and explore before acting.
For more information visit www.heretothere.me.uk
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DORSET BUSINESS FOCUS / NEWS
Brexit and Bournemouth Business: What Does the Future Hold?
T
he voters of Bournemouth made their feelings on continued EU membership pretty clear in the referendum, voting 54% Leave, 46% Remain. A lot has changed since then. We’ve seen the occupants of 10 Downing Street change three times, Sterling’s value decline and fall, financial markets - including insurance – experience massive movements, leave deadlines come and go, and politicians’ stances on what is achievable change on almost daily basis. But now with a new Brexiteer PM, a proudly pro-Leave cabinet, a looming – and apparently immovable – exit date of the 31st October, the Brexit saga looks set to end. But what does Leave mean for Bournemouth’s businesses and the wider region’s economy? What will happen to the local property market – for homes, holiday homes and Bournemouth’s landlords’ rental properties? In this latest blog from Coversure Poole, Bournemouth’s leading business and property insurance brokers, we’ll look at the evidence and see whether Brexit means boom or bust for Bournemouth… Financial Services Most outsiders think that Bournemouth is all about tourism, holiday homes and hospitality. Now while the town is great at all these things and they all contribute significantly to the local economy, the largest private employer is the American bank, J P Morgan. With over 4,000 employees at its Chaseside base and countless more jobs dependent on its employees, any threat to its future is a threat to Bournemouth’s future. And that, sadly, is what Brexit means. Tobias Elwood has stated publicly that a no-deal exit could lead them to ‘think about departing Bournemouth.’ J P Morgan’s CEO Jamie Dimon said the company’s future in the UK would depend on the “passport” arrangement which allows banks to sell services throughout the E.U. If we see the recent hardening of attitudes continue and the UK leaving without a deal, then the consequences both locally and nationally could be severe. And its not just those in the financial services sector that could be hit. The jolt of a no-deal would create turmoil on the currency markets with Sterling dropping like a stone as it did in the aftermath of the result’s announcement and a likely fall in the stock market. Such outcomes would affect everything from pensions to holidays. Even 48
insurance quotes could be impacted. Many insurance companies are large multinational corporations and if they feel their financial positions are threatened then premiums could rise and they could become much more risk-averse. No-Deal Brexit: More Project Fear? Of course, if the last three years have taught us anything it’s that Brexit has generated more scare stories than Stephen King. The recession, the emergency Budget, Frankfurt replacing London as the finance capital of Europe, none of this has come to pass. The reality is that moving 4,000 employees – even for someone the size of J P Morgan – isn’t easy or desirable. A no-deal could well force their hands, but even in that situation it would take time; time that could be used to secure an arrangement with Europe on a different relationship. That’s the hope anyway. Tourism Tourism is big business in Bournemouth. According to the Council, in 2015 28.5m visitors contributed £1.8bn to the local economy helping it to provide 12% of local employment. Figures from Visit England suggest that 50% of all visits to UK coastal resorts are from EU nations – most notably Germany and France. So, what will happen when we leave? Two scenarios immediately present themselves: Decline – a weak pound makes the UK as a whole an expensive destination for European travellers. There’s also the ‘sadness’ or ‘hostility’ toward the UK’s leaving that may deter further potential visitors who will look to other European destinations and, going with the long-term trend, favour city breaks instead. Rise – what the 2015 tourist figures reveal is that domestic tourism actually accounts for more revenue nationally than that from overseas visitors. Domestic trippers spent £66bn versus £19bn by foreign
September 2019 | Dorset Business Focus
visitors. They also noted a trend in domestic overnight trips in England and tourism is growing steadily across holiday, visiting friends and relatives (VFR) and business travel. This growth is set to continue and see a 3.8% increase by 2025. Since Brexit began, there’s been a fall in demand for European holidays and if visas were required post October 31st then that would likely make places like Bournemouth even more attractive. Bournemouth’s Property Market In areas as lovely and desirable as Bournemouth and holiday home paradise Poole, we’ve seen the property market buck the national trend and keep on rising. From April 2018-2019 price growth was at 2.4% according to the Nationwide. Growth is slowing, however, and since April prices have slid 0.2% each month. Now while such declines can hardly be called a crash, they are indicative of the concerns many have over Brexit. So, what does Brexit mean for the region’s property market? Again, this is dependent on the sort of Brexit we get. If we leave in an orderly fashion then the omens are good. As business finally sees certainty so investment will be released, the likes of J P Morgan can stand their relocation plans down and property owners who’ve put moves on hold will feel free to go ahead. In short: the property good times can roll again. A no-deal on the other hand could have serious effects. A disorderly exit on the 31st will prove a massive shock to the global markets – that’s something everyone seems to agree upon. In the short-term interest rates are likely to climb as Sterling dives, businesses will be handed more uncertainty and the property market will slow as mortgages become more expensive and harder to come by. Longer-term thigs will recover – they always do – but the ride may be bumpier than crossing to Cherbourg in a January gale.
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International Trade The clarion call of pro-Brexit politicians has always been that Britain is a trading nation and that there are nations queuing up to do deals. Australia, the US, Japan and South Korea have all made favourable noises regarding deals and in time these should become a reality. So how will local international traders fair come 1st November? Let’s look at this from Sunseeker’s perspective. Sunseeker are arguably Poole’s most famous business and exports are key to their success. Recently – and in no small part helped by Sterling’s slump – they have returned to profit and have big plans for the future. A no-deal Brexit with its attendant currency devaluation could mean an even greater competitive advantage in places such as the US, Middle East and Far East, their key export markets. As with so much with Brexit though, it’s not that simple. Tariffs, border movement problems, immigration restrictions and export delays are all possible things which could really hurt the business. Then there’s the potential global economic impact of a disorderly exit: bankers, financiers, investors and the like are likely to feel the turbulence most acutely – the same group who are Sunseeker customers. What Does the Future Hold For Bournemouth Post-Brexit? With its buoyant property market, exposure to international finance and trade, proximity to the Continent and the support it has received from the EU, Brexit will have an impact on our region. How radical that impact will be depends largely on the manner in which we leave. Leave with a deal and it could be business as usual – even more business as usual. Leave without a deal and the waters look a lot murkier, at least in the short-term. One thing that we can be sure of is that we will survive and thrive. That is just what we do. www.coversure.co.uk @DorsetChamber
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DRIVEN Steve Bulley Head of Business Engagement at Dorset Chamber and car fanatic
I
have spent some time with a Volvo like no other I have ever driven. Forget the large estates favoured by antique dealers of old and the excellent SUV range the company has become famous for of late. The Volvo S60 T8 Twin Engine AWD Auto Polestar Hybrid is the new rapid saloon that looks mild but delivers a punch from behind the wheel. This car has been tweaked by Volvo’s performance division Polestar and produces 415bhp combining a turbocharged and supercharged four-cylinder petrol engine with a powerful electric motor. In short …. It’s quick, very quick 0-62 can be achieved in 4.3 seconds and you can feel that power.
Inside it’s what you’d expect from a large executive saloon, the latest style large touch screen is not dissimilar to the ones found in a Tesla. There is every possible safety gadget you can imagine, including a clever sensor that warns you if you are reversing out of a car parking space and a vehicle is coming towards you. There are various driving modes but I must admit I left the car in the sport mode most of the time. Although none of the gadgets are unique, many can be found in cars from BMW, Mercedes and Audi there is a sense of exclusivity from behind the wheel. Now to the cost, you won’t get much change out of £50,000 but most will business lease which
Volvo S60 T8 Twin Engine AWD Auto Polestar Hybrid makes this less relevant. The MPG is excellent, using the Hybrid mode I managed 104.4mpg using the battery power in town and a mixture on faster roads. What is worth bearing in mind is that without the battery the car manages 34mpg on petrol alone which is still respectable. Overall this is a seriously quick car that has a stealthy look and yet with a low BiK rate (around 13% is expected) and CO2 of 42g the future of fast business motoring appears to lie with electric hybrids.
For more information contact Paul Taylor at Volvo Cars Poole 01202 065 555
Steele Raymond advise on Hampshire acquisition Dorset solicitors Steele Raymond LLP have advised the shareholders of Portsmouth-based TJD Investments on the acquisition of Earnshaw Engineering. Established for over 20 years, Earnshaw Engineering, whose main manufacturing facility is in Eastleigh, Hampshire is a leading manufacturer and supplier of high quality architectural metalwork and fabrications within the sports, healthcare, aviation, automotive, construction, and marine industries. TJD Investments Director and new Managing Director at Earnshaw Engineering Darren Graham said: “Earnshaw Engineering has established an enviable reputation in high quality manufacturing, with exceptional turnaround times. The company has worked on some significant projects over the years, including Battersea Power Station, Waterloo Station, and the new Tottenham Hotspur Stadium. We have huge ambitions for Earnshaw Engineering and are excited to start working on the next phase of growth.” The transaction was led by partner and company and commercial solicitor Nick Davies, a recognised and recommended lawyer in the 2019 Legal 500 rankings. Nick led the commercial aspects of the acquisition including due diligence, advice on transaction and ancillary documents, and advising on all financing and banking aspects of the transaction. Commercial property solicitor and partner Jennifer Rogerson led on the commercial property aspects of the transaction. Nick said: “Both TJD Investments and Earnshaw Engineering have some impressive ambitions and we are delighted to have guided Darren and the team through the recent transaction. Earnshaw has a solid reputation and track-record of business success and we look forward to continuing to work with the new owners of Earnshaw Engineering going forward and contributing to the growth and prosperity of the business for the future.” Speaking on his experience working with Steele Raymond, Darren said: “The commercial and property teams at Steele Raymond impressed me from day one. Nick and the team have knowledge of the manufacturing sector and this was invaluable and helped with the legal acquisition process run as smoothly as possible for the benefit of all parties.”
If you would like further advice on mergers and acquisitions law or to discuss the legal options for your business please contact Nick Davies on 01202 294 566 or www.steeleraymond.co.uk 50
September 2019 | Dorset Business Focus
Two deals in as many days for Trethowans
Trethowans’ banking team in Bournemouth has overseen two high level deals in as many days. The law firm acted for Lloyds Bank in relation to a group reorganisation of a large healthcare, logistics and contracting group and the subsequent sale of part of the business. Just 24 hours later it completed a substantial refinancing for CT Automotive Group Limited, an international manufacturing business in the automotive sector. By working closely with the company, Trethowans was able to negotiate the terms of the new facility agreement and the associated security and intercreditor arrangements within a challenging timescale. Both transactions involved liaising with overseas counsel in multiple jurisdictions. Emma Earp, partner and banking specialist at Trethowans, led on both deals and was delighted to work with these clients. “We really enjoyed working with these clients to deliver a successful outcome on both matters” she said. “We bring a strong team ethos to the work that we do, which allows us to engage constructively on complex matters to ensure our clients’ requirements are met.” Trethowans’ banking team continues to grow and Emma Earp heads up this area of the practice at the firm’s Bournemouth office, adding to the team’s existing resources in Southampton. She is one of a number of high-profile partners who are based at this office. The Bournemouth office has expanded rapidly since its launch just over a year ago, building upon the success of the law firm across the South of England. The firm acts for significant businesses in the region and is on the panel of advisory firms for a number of the country’s largest clearing banks. To find out more about Trethowans visit www.trethowans.com
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DORSET BUSINESS FOCUS / NEWS
VAT experts prepare the construction sector for looming changes VAT specialists at PKF Francis Clark are urging those in the construction sector to prepare for the significant VAT changes that are being introduced this autumn, which will alter the way that VAT is collected for many taxpayers. These changes come into place as HMRC implement measures to tackle and crack down on VAT fraud in supply chains. The VAT domestic reverse charge, known as the reverse charge, for building and construction services is being introduced from 1 October 2019 and will mean that customers receiving ‘specified supplies’ will now have to account for VAT, instead of paying it to the supplier. Going forward, the supplier of specified services will not charge VAT on their sales invoices and instead the customer will be responsible for accounting for the VAT. The reverse charge prevents suppliers charging VAT to their customers but not paying it over to HMRC. Under the reverse charge, the customer can recover the VAT, subject to the normal rules for VAT recovery. For most businesses this is likely to result in a nil net effect on the customer’s VAT return since they will be accounting for the VAT and recovering the same amount on their VAT return. It is important to note that the reverse charge will only apply to businesses registered for VAT in the UK that supply ‘specified services’ that are reported under the construction industry scheme (CIS). Supplies to an ‘end user’ will not be covered
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by the changes and VAT should be charged in the normal way. End users will usually be those customers who use the building or construction services for themselves, rather than sell the services on as part of their business’ activities. Cash flow could be impacted for some taxpayers who may want to consider switching to monthly VAT returns. Simon Anslow, VAT Partner at PKF Francis Clark said: “We are working alongside businesses of all sizes in the construction sector to ensure that they are equipped for this change. We are recommending that our clients check whether the reverse charge affects their sales, purchases or both. This includes ensuring that their accounting systems and software are capable of dealing with the reverse charge and the new invoicing requirements. We are encouraging clients to contact their customers and suppliers to agree the impact of the changes with them”. The news of these changes has left many businesses with questions about how to implement the new rules. To assist, specialists from the South West’s largest VAT team at PKF Francis Clark have produced an information pack, including an FAQ factsheet. This aims to help taxpayers determine if and how these changes will affect them, with further guidance on compliance issues and what they may need to consider with on-going and new contracts. www.pkf-francisclark.co.uk
Award Winning New Forest Hotel under new ownership Laceys Solicitors recently assisted Maurizio Redaelli and his partner Francesca Mannone with the acquisition of the Cottage Lodge Hotel, an award winning eco-chic hotel in Brockenhurst, New Forest. This ‘2019 Travellers Choice’ Trip Advisor hotel gives Maurizio, a proven hotelier having managed a collection of luxury hotels in London for a number of years, and his young family, the opportunity to settle in the heart of the New Forest and fulfil their dream of running their own hotel. Laceys multi-disciplinary team was led by Sam Freeman, head of the firm’s corporate department and assisted by Claire Taylor and Victoria Boynes-Butler. Sam says “It has been a pleasure to assist Maurizio and Francesca on this transaction which is significant for the New Forest’s hotel and tourism sector. We wish the family every success with their new business venture and we will certainly be visiting at some point in the future!” Maurizio Redaelli added, “Francesca and I are very excited with the acquisition of the Cottage Lodge Hotel in Brockenhurst from a professional but also a personal perspective. We would like to thank Sam, Victoria and Claire at Laceys for helping us in a very professional, efficient and courteous manner to achieve this fabulous objective.” If you would like legal advice on any business related matters then please contact Sam Freeman on 01202 557256 / www.laceyssolicitors.co.uk
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DORSET BUSINESS FOCUS / NEWS
The future of our high street The Future of our High Street – A Retail Outlook It has been a tough time for UK retail; business failures, store closures with the subsequent loss of jobs and peak trading periods (Christmas and Black Friday) reporting sales down on previous years, but not the worst on record. So, what will the industry look like in the short and medium term, is it all doom and gloom on the high street or is this an industry changing shape with new channels driving growth as the old channels decline and retail is transformed. • Retail, an industry under pressure • Margins constricted by weakening demand and rising costs; • Record levels of discounting; • Store closures; • Consumer confidence falling; Channel change. The challenges facing the retail and leisure sectors on the high street are plain to see. The continued rate of store closures reflects the shift in public spending and the new reality that many of us prefer to shop online and eat, drink and entertain at home. The high street is adapting to an overcapacity in retail and leisure space resulting from these channel shifts. Those retailers embracing the shift from a store-based past to incorporating a digital future are reporting improving results but it appears that the slow to adopt are facing a more challenging future.
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In addition to the closures in the retail and leisure sectors, many traditional store-based service businesses, such as banks, estate agents, recruitment agencies and travel agents, have continued to move online, albeit their rate of closure has slowed as fewer of these types of business remain on the high street. The high street is in urgent need of new ways of thinking and new forms of retail. It remains to be seen if recent packages of support for the high street and reductions in business rates for smaller retailers will be sufficient to stimulate this. To attract and retain customers many factors need to be taken into account, a number of which are born out by current trends that indicate retailers must acknowledge that consumers want to experience a seamless shop between the physical and the virtual, the bricks and mortar and the on-line. A strong on-line offer together with well presented, conveniently-located stores maximises revenue opportunities. Also, there is growing movement towards ethical consumption, sustainability is very much to the fore, with increasing numbers of shoppers becoming more selective in what they buy, where they buy it, and looking at how retailers source product. Certain retailers have picked up on this and responded with their own initiatives to correspond with the consumers’ increasing focus on the ‘Environment
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3 R’s - reduce, recycle and reuse’ , careful in what they buy, where they buy it and how they choose to spend. Turmoil in the sector is unlikely to abate. Insolvency in retail, particularly those retailers unable to substantially reduce their cost base, is on the increase with more (often headline making) administration and CVA appointments being made. Michelle Breslin, partner at TRI Group Bournemouth office, who specialise in helping financially distressed businesses, said: “The changing UK high street raises questions which need to be addressed by retailers and leisure operators about how to take their business forward and ensure they remain fit for purpose. Adjustment to business models and concepts to meet evolving consumer habits and trends, restructuring and new investment must be addressed and in the current climate, immediate answers are required”. “The number of distressed businesses this year has led to an increase in company voluntary arrangements. We believe that CVAs can be helpful restructuring tools but alone are insufficient as research shows a significant percentage failed, leading to another insolvency process. The earlier that the problems are identified, the more options that are available and greater the prospects of securing the future of the business”. www.trigroup.org
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SIMPLY NETWORKING WESTOVER JAGUAR LAND ROVER CAR DEALERSHIP Thursday 15th August 2019
COUNTY CONNECTIONS NETWORKING LUNCH - WITH HAMPSHIRE CHAMBER RHINEFIELD HOUSE, BROKENHURST
Chris Kane of Greendale Construction and Desiree Taylor of A-One Insurance Group
Tuesday 20th August 2019 Sponsored by: Wessex Heartbeat heartbeat.co.uk John Munro and Ken Wilde of Wessex Heartbeat
Natasha Dochniak of Leonard Curtis Business Solutions Group, Ken Wilde of Wessex Heartbeat, Steve Bulley from Dorset Chamber, Hayley Baverstock B4B Marketing.
Simon Hudson of Provulo, Julie Bramah of House of Colour Bournemouth, Sue Morant Maincoms Ltd, Chris Folley of Store & Secure Self Storage and Alice Smee Hoburne Ltd
Lewis Green - Enhanced, XX Lead Forensics, Phil Harmsworth of The Work Shop, Laura Pain of The Wealth Care Partnership more news online - www.dorsetchamber.co.uk/news
Thomas Jeffes of All Build Developments and Su Turner of Ouch Training Team
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NETWORKING LUNCH AT THE HERMITAGE HOTEL Wednesday 24th July 2019 SPONSORED BY:
Gavin Stevens of TeamJobs, Morgan Leadbitter of Nunet Ltd and Debbie MacLeod of Locomotivation
Zoe Hanson of Global and Hollie Hinde of Global
Dorset Chamber Events and Training Diary Date
Event
Time
Venue
Price (+VAT)
Sponsor
Meet the Chamber
16.30pm - 18.15pm
The Lighthouse, Poole
FREE
The Lighthouse, Poole
2
Member to Member Live
09.00am - 12.00pm Hoburne Holiday Park
FREE
Dutton Gregory
8
Networking with Afternoon Tea
15.00pm - 17.00pm
The Green house
Members £20.00, Non-member £30.00
24
Networking Lunch
12.00pm - 14.30pm
Christchurch Harbour Hotel & Spa
Member £26.00, Non-member £36.00
29
Technology and Innovation Forum
8.00am - 16.00pm
National Composites Centre at Bristol & Bath Science Park
Members £20.00, Non-members £40.00
12
Business Breakfast
8.00am - 10.00am
NEO Restaurant
Member £16.00, Non-member £26.00
19
Meet the Chamber
16.00pm – 18.00pm
AFC Bournemouth
FREE
Sept
19 Oct
Dorset Chamber Beyond This -
Motivational Speaker
TheNonExec
Nov
28
Dorset Business Awards
18.30pm-23.30pm
Bournemouth International Centre
LiveWell Dorset AFC Bournemouth
Single Ticket Price: Member £90.00, Non-member £100.00 Table of 10 Price: Member £850.00, Non-member £950.00
For all event sponsorship opportunities, please contact Vicki Hailes on 01202 714802.
Members Training Academy Date
Event
Time
Venue
Price (+VAT)
Lean Management Techniques 07736 660530
9.00am
Bournemouth & Poole College
FREE
Mental health first aid England Champion training course (1 day) 08003 891314
9.05am
Ouch Training Team
Chamber Member £149.00, Non-member £178.80
Oct
1 11 54
September 2019 | Dorset Business Focus
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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY
more news online - www.dorsetchamber.co.uk/news
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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY
DORSET BUSINESS DIRECTORY Accountants & Tax Advisors
Autoclave Pressure Vessels
Albert Goodman, Weymouth 01305 722458 www.albertgoodman.co.uk Certius Professional Services Limited, Poole 08006 890794 www.certius.co.uk Filer Knapper LLP, Christchurch 01202 483341 www.filerknapper.co.uk Frost and Company, Dorchester 01202 840225 www.frostandcompany.co.uk Grant Sellers Chartered Accountants, Verwood 01202 824500 www.grantsellers.co.uk Hill Osborne, Poole 01202 678555 www.hillosborne.com Hixsons Business Enablers, Bournemouth 01202 520010 www.hixsons.co.uk Inspire Professional Services Limited, Poole 01202 717867 www.inspireaccountants.co.uk Mazars LLP, Poole 01202 680777 www.mazars.co.uk Morris Lane, Poole 01202 715950 www.morrislane.co.uk PKF Francis Clark, Poole 01202 663600 www.francisclark.co.uk Saffery Champness LLP, Bournemouth 01202 204742 www.saffery.com Schofields Chartered Accountants, Bournemouth 01202 555785 www.schofieldsonline.co.uk SJT Accounts Ltd, Bournemouth 07855 295280 www.sjtaccountsltd.com Smith and Williamson Southampton, Southampton 02380 827600 www.smithandwilliamson.com Tragor Ltd, Poole 01202 680914 www.tragor.co.uk Ward Goodman Chartered Accountants, Wimborne 01202 875900 www.wardgoodman.co.uk
ASC Process Systems Limited, Poole 07919 276205 www.aschome.com
Architects ECA, Poole 01202 675152 www.eca-p.com Lionel Gregory Architects Ltd, Poole 01202 723157 www.lionelgregoryarchitects.co.uk QP Architecture, Christchurch 01202 484642 www.qparchitecture.com Western Design Architects, Blandford Forum 01258 830675 www.westerndesignarchitects.com
Artist Anne Evans - Artist, Bournemouth 07748 656093 www.annevans.co.uk
Aviation Bournemouth Airport, Christchurch 01202 364114 www.bournemouthairport.com Cobham plc, Wimborne 01202 882020 www.cobham.com DAeCO, Poole 01202 880302 www.daeco.co.uk FGP Systems ltd, Weymouth 01305 773638 www.fgpltd.co.uk Think Research, Poole 01202 765654 www.think.aero
Banking HSBC, Southampton 07920 081917 www.banking.hsbc.co.uk J.P.Morgan, Bournemouth 01202 342000 www.jpmorgan.com Santander Corporate Banking, Bournemouth 05511 440251 www.santandercb.co.uk
Bars & Restaurants Mai Tai, Poole 01202 733881 www.maitaicocktailbar.com Rick Stein, Poole 01202 283000 www.rickstein.com The Cliff, Poole 01202 492921 www.thecliffcanfordcliffs.co.uk Westbeach, Bournemouth 01202 587785 www.west-beach.co.uk
Bathroom Design & Instalation Ocean Bathrooms, Bridport 01308 800511 www.oceanbathrooms.com
Bookkeeping and Payroll CrystalPoint Accountancy Ltd, Poole 01202 878688 www.crystalpointaccountancy.com Milburn Finance, Bournemouth 01202 535399 www.milburnfinance.com Ookkee, Poole 01202 283214 www.ookkee.co.uk
Branding & Design Creative Coup, Bournemouth 02088 193553 www.creativecoup.co.uk
Business Associations Bournemouth Property Association, Christchurch 01202 786151 www.bpa-online.co.uk
Audio Visual Equipment
Poole Business Improvement District (BID), Poole 01202 308800 www.poolebid.com
Quad Vision Ltd, Wimborne 01202 862325 www.quadvision.co.uk
Wimborne BID, Wimborne Minster 01202 888992 www.wimborne.info
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Business Coaching/ Consultancy Action Coach - Simon Rigby, Tarrant Monkton 07590 673704 www.Actioncoach.co.uk/SimonRigby Amanda J Green Ltd, Christchurch 07976 613553 www.ajgleadership.com Aspirin Business Solutions, Broadstone 01202 801187 www.aspirinbusiness.com Bidbetter Ltd, Poole 07944 847014/01202 237506 www.bid-better.co.uk Brian G Ford FCA, Ringwood 01425 472749, Business Coaching Dorset Ltd, Poole 07973 137470 www.jamesakinsmith.co.uk Business Doctors, Bournemouth 07469 937793 www.businessdoctors.co.uk/david-jeans Carlton Academy, Bournemouth 01202 028014 www.carlton.academy DELTA Group, Broadstone 01202 690348 www.deltagroup.co.uk Dorset Business Mentoring, Poole 01202 607530 www.dormen.org.uk Dorset Growth Hub, Poole 07834 734410 www.dorsetgrowthhub.co.uk EYECONART, Wimborne 01202 981293 www.eyeconart.co.uk G W A, Ringwood 01425 489533, Gormley Green Group, Poole 07912 652240 www.helengormley.co.uk HANTEC SYSTEMS LIMITED, Eastleigh 023 8166 1995 www.hantec.co.uk Here to There - Business Coaching & Marketing Consultants, Wimborne 07786 918192/ 07989 41705 www.heretothere.me.uk Intelligent Land, Ferndown 01202 570471 www.intel-land.com J R L Coaching and Consulting, Bournemouth 07795 202982 www.jrlcoaching.co.uk KIMCO, Wimborne 01202 888549 www.kimcoafrica.com/en/ Leaf Consulting, Wimborne 07960 653525 www.leafconsult.co.uk Mmm Thoughtful Business, Dorchester 07879 400072 www.mmmthoughtfulbusiness.com Pidela Consulting Ltd, Dorchester 07866 360334 www.pidela.co.uk Quay Development Coaching, Poole 01202 690415 www.quaydevelopmentcoaching.com Raymond-Dance Business Solutions Limited, Bournemouth 07506 872231 www.raymond-dance.co.uk Sam Howell Consultancy Ltd, Bournemouth 01202 403955 www.sam-howell.co.uk Sheridan Lake Associates, Christchurch 07831 310613 www.coachingmentoring.co.uk
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The Arts Development Company, Dorchester 01305 224901 www.theartsdevelopmentcompany.org.uk The Change Agent Ltd, Bournemouth 07990 514537 www.thechangeagent.me Transitions Life Coaching, Ringwood 01425 472354 www.transitionslifecoaching.co.uk Wessex Ventures Limited, Ferndown 07768 703809 www.wessexventures.com
Business Recovery & Insolvency Leonard Curtis Business Solutions Group, Southampton 02382 022900 www.lcbsg.co.uk TRI Group, Bournemouth 01202 983358/07947 276222 www.trigroup.org
Business Support Delivery Partners YTKO, Bournemouth 07557 379609 www.getsetforgrowth.com/east-dorset
Business Support Services BNI Dorset Ltd, Totton 07887 553242 www.bnidorset.co.uk Bournemouth Coastal Business Improvement District, Boscombe 07968 578074 www.coastalbid.co.uk Business Consultant CEO, Wimborne 07810 884203, Contemporary PA, Poole 01305 470021/07500 833602 www.thecontemporarypa.co.uk CSW Group Ltd, Plymouth 08009 755111 www.cswgroup.co.uk/skills-support Dorset Business Angels, Bournemouth 01202 706975 www.dorsetbusinessangels.co.uk Ebit IP, Dorchester 01305 230500 www.ebitbusinesssolutions.com Echo-U South Limited, Bournemouth 01202 355553 www.echo-u.co.uk Eskimo Epos, Christchurch 01202 477111 www.eskimoepos.com E-Tel Express (UK), Ferndown 01202 874156 www.e-telexpress.com Evolve, Poole 07737 325514, evolvemembers.com Flavourfy Digital, Lytchett Matravers 07833 297193 www.flavourfydigital.co.uk Flexible Project Management, Broadstone 07710 454065 www.flexiblepm.co.uk Gradient (Europe) Ltd, Bournemouth 07595 264368 www.gradient.uk.com IMSM - ISO Specialists, Wareham 07823 332895 www.imsm.com Kirks Insolvency, Poole 01202 606400 www.kirks.co.uk Law Point, Bournemouth 01202 729444 www.law-point.co.uk Security and Fraud Experts (SAFE), Sherborne 01305 361199 www.securityandfraudexperts.org.uk
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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY The Passionate PA (UK) Ltd, Poole 01202 802863 www.thepassionatepa.co.uk
Car Parking Britannia Parking Group LTD, Poole 01202 555888 www.britpark.com
Care Homes Coltoncare - Bourne View Nursing & Residential Care Home, Poole 01202 460900 www.coltoncare.co.uk
Catering & Catering Equipment Beales Gourmet Ltd , Poole 01202 700992 www.bealesgourmet.com/www.the-italianvilla.co.uk Comax Ltd, Ringwood 01202 684111 www.comaxuk.com Guarantee Laundries Ltd, Stalbridge 01935 812118 www.guarantee-laundries.co.uk Hospitality Hire Ltd, Poole 01202 612336, Molecular Magic Creative Catering, Bournemouth 07845 646204 www.molecularmagic.co Signature Catering, Ringwood 01425 477665 www.signaturecateringco.co.uk
Chamber of Commerce Dorchester Chamber for Business, Dorchester 01305 360293 www.dorchesterchamber.co.uk Dorset Chamber of Commerce and Industry, Poole 01202 714800 www.dcci.co.uk Ferndown Chamber of Commerce, Ferndown 01202 912182 www.ferndownchamber.org.uk Shaftesbury & District Chamber of Commerce (SDCC), Shaftesbury 01747 850059/01747 853957 www.shaftesburychamber.co.uk Sherborne Chamber of Trade & Commerce, Sherborne 07594-805013 www.sherbornechamber.co.uk Somerset Chamber of Commerce & Industry, Taunton 01823 444924 www.somerset-chamber.co.uk Swanage & District Chamber of Trade, Swanage 07966 462974 www.swanagechamberoftrade.co.uk Weymouth & Portland Chamber of Commerce, Weymouth 01305 774629 www.wpchamber.co.uk
Charity Ansbury, Poole 01202 677557 www.ansbury.co.uk Autism Wessex, Christchurch 01202 483360 www.autismwessex.org.uk BCHA, Bournemouth 01202 410500 www.bcha.org.uk Bournemouth Hospital Charity, Bournemouth 01202 704060 www.bournemouthhospitalcharity.org Care South, Poole 01202 712400 www.care-south.co.uk
Citizens Advice Bournemouth Christchurch and Poole, Bournemouth 01202 290967 www.citizensadvice.org.uk Diverse Abilities, Poole 01202 718266 www.diverseabilitiesplus.org.uk Dorset Blind Association, Poole 01202 712865 www.dorsetblind.org.uk Dorset Community Foundation, Poole 01202 670815 www.dorsetcommunityfoundation.org Dorset Mental Health Forum, Dorchester 01305 257172 www.dorsetmentalhealthforum.org.uk Dorset Mind, Bournemouth 01202 315329 www.dorsetmind.uk Sexual Trauma and Recovery Services (STARS), POOLE 01202 308840 www.dorsetrapecrisis.org Dorset Reclaim, Bournemouth 01202 773384 www.dorsetreclaim.org.uk Dorset Wildlife Trust, Dorchester 01305 217987 www.dorsetwildlifetrust.org.uk Education Development Trust, Fareham 01329 559170 www.educationdevelopmenttrust.com Faithworks Wessex, Bournemouth 01202 429037 www.faithworkswessex.org.uk Help and Care, Bournemouth 03001 113303 www.helpandcare.org.uk Home-Start North Dorset, Sturminster Newton 01258 473038 www.home-start-northdorset.co.uk Hope HTS, Bournemouth 01202 556272 www.hopehts.com Julia’s House, Poole 01202 644220 www.juliashouse.org Lighthouse Poole, Poole 01202 781 320 www.lighthousepoole.co.uk Margaret Green Animal Rescue, Wareham 01929 477070 www.margaretgreenanimalrescue.org.uk Marie Curie, Bristol 01179 420429 www.mariecurie.org.uk Pavilion Dance South West, Bournemouth 01202 203637 www.pdsw.org.uk Pivotal Housing Association, Bournemouth 01202 306070 www.pivotalhomesgroup.com Poole CVS, Poole 01202 682046 www.poolecvs.org.uk Poole Hospital Charity, Poole 01202 448449 www.poolehospitalcharity.co.uk Prama Foundation, Poole 01202 207300 www.pramafoundation.org.uk Rotary Wessex, Wimborne 01202 882277 www.rotary.org SafeWise, Bournemouth 01202 591330 www.safewise.org Talbot Village Trust, Poole 01202 338551 www.talbotvillagetrust.org The Dorset Childrens Foundation, Bournemouth 01202 390011 www.thedcf.org The Fletcher Foundation, Ferndown 01202 873271 www.thefletcherfoundation.org.uk
more news online - www.dorsetchamber.co.uk/news
The Grove Hotel Bournemouth, Bournemouth 01202 552233 www.thegrovebournemouth.co.uk Wessex Heartbeat, Southampton 02380 706095 www.heartbeat.co.uk Wessex Reserves Forces & Cadets Association, Taunton 01823 250110 www.wessex-rfca.org.uk WISE Ability Services Ltd, Bournemouth 07712 393719 www.wiseability.co.uk YMCA Bournemouth, Bournemouth 01202 290451 www.ymcabournemouth.org.uk Youth Cancer Trust, Bournemouth 01202 763591 www.youthcancertrust.org
Cleaning Services AMS Cleaning Ltd, Broadstone 01202 600611 www.amsclean.co.uk Domestic Angels, Bournemouth 01202 267350 www.domestic-angels.com Dorset Commercial Cleaning, Poole 01202 986700 www.dorsetcommercialcleaning.com
Construction & Surveyors Acheson Construction Ltd, Dorchester 01305 267938 www.achesonconstruction.com Align Property Consultants Limited, Poole 01202 695777 www.align.co.uk Building Options Ltd, Bournemouth 01202 798428 www.buildingoptions.co.uk Colmar Construction Construction (Poole) Ltd, Bournemouth 01202 611211 www.colmarpoole.com Composite Profiles UK Limited, Poole 01202 659237 www.compositeuk.com Cowling and West, Wimborne 01202 558262 www.cowlingandwest.co.uk ELM Planning Services, Bournemouth 07450 265805 www.elm-planning.co.uk Godsell Arnold Partnership Ltd, Broadstone 01202 600900 www.gapltd.eu.com Graham Garner & Partners Ltd, Broadstone 01202 697341 www.ggpl.co.uk Greendale Construction Ltd, Poole 01202 764551 www.greendaleconstruction.com Harry J Palmer Holdings Ltd, Wimborne 01202 842224 www.harryjpalmer.co.uk Mata Construction, Ferndown 01202 403133 www.mata-construction.co.uk MC Plan and Site Services Ltd, Poole 01202 744966 www.mcplanandsiteservices.co.uk MEH Construction Management Ltd, Poole 01202 766732 www.meh-construction.co.uk Morgan Sindall, Poole 07970 400508 www.morgansindall.com Savills, Wimborne 01202 856800 www.savills.co.uk Sherborne Holdings Ltd, Bournemouth 01202 303585 www.sydenhams.co.uk
Siteright Construction Supplies Ltd, Sturminster Marshall 01258 858028 www.siteright.net Spetisbury Construction Ltd, Wimborne 01202 856685 www.spetisburyconstruction.co.uk T A Colbourne Projects Ltd, Poole 01202 716516 www.tacolbourne.co.uk
Construction Design & Build All Build Developments, Ferndown 01202 070560 www.allbuilddevelopments.co.uk
Consultancy - Compliance Risk Advisory Space Time Ltd, Christchurch 07780 877167
Corporate Gifts & Clothing 4Couture.com, Ferndown 08452 260880 www.4couture.com Wessex Trophies Limited, Broadstone 01202 650444 www.wessextrophies.co.uk
Couriers & Freight Forwarding AOG Worldwide Ltd, Christchurch 01202 375702 www.aogworldwide.co.uk InXpress, Ferndown 01202 877659 www.inxpress.com Kuehne & Nagel Ltd, Uxbridge 01159 438000 www.home.kuehne-nagel.com Schenker Ltd, Poole 01202 862150 www.schenker.com
Cyber Security ESET UK, Bournemouth 01202 405405 www.eset.co.uk
Day Nurseries Tops Day Nurseries, Bournemouth 01202 551553 www.topsdaynurseries.co.uk
Defence ATLAS ELEKTRONIK UK LTD, Dorchester 01305 212400 www.atlas-elektronik.com
Digital Agencies Onefeed - Google Shopping Experts, Bournemouth 01202 914393 www.onefeed.co.uk
Display & Storage Suppliers Shopfitting Warehouse, Wimborne 01258 859900 www.shopfittingwarehouse.co.uk
Distribution Clarendon Specialty Fasteners, Swindon 01793 439166 www.clarendonsf.com De Monchy Aromatics Ltd, Poole 01202 620888, Fireboy Xintex UK Operations Ltd., Poole 08453 899462 www.fireboy-xintex.com Kong Company Ltd, Salisbury 01722 783211 www.kongcompany.com Riverside Aromatics Ltd, Poole 01202 679532 www.riversideaeromatics.com
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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY
Education Arts University Bournemouth, Poole 01202 533011 www.aub.ac.uk Aurora Boveridge College, Wimborne 01725 551247 www.the-aurora-group.com/ boveridgecollege Bluestone College, Ferndown 01202 618355 www.bluestone.ac.uk Bournemouth and Poole College , Poole 01202 205831 www.thecollege.co.uk Bournemouth University, Poole 01202 961961 www.bournemouth.ac.uk/business-services Bright Scholar (BCS) Management Limited, Bournemouth 01202 423266 / 436578 www.bournemouthcollegiateschool.co.uk Hooke Court Limited, Beaminster 01308 862260 www.hookecourt.co.uk Kingston Maurward Enterprises Ltd (KME), Dorchester 01305 215000 www.kmc.ac.uk PETA Limited, Portsmouth 02392 538700 www.peta.co.uk Skills & Learning - Adult Community Education., Poole 01202 262316 www.skillsandlearningbdp.co.uk Solent University, Southampton 02382 013291 www.solent.ac.uk SWRAC, Wimborne 07841 784000 www.swrac.ac.uk The Bournemouth English Book Centre, Poole 01202 712908 www.bebc.co.uk Young Enterprise, Oxford 07918 564958 www.young-enterprise.org.uk
Electrical Services Drewlec Electrical Services, Bournemouth 01202 575757 www.drewittgroup.co.uk Purewell Electrical, Bournemouth 01202 484411 www.purewell.co.uk
Energy Efficiency Services Thermal & Acoustic Solutions, Christchurch 01202 487463 www.thermalacoustics.co.uk Utility Point Energy & Telecoms, Poole 03455 577878/03455 570055 www.utilitypoint.co.uk
Engineering A & M Defence & Marine Services Ltd, Wimborne 01202 828700 www.amdefencemarine.co.uk Aeronautical & General Instruments Ltd, Poole 01202 689022 www.agiltd.co.uk Aish Technologies, Poole 01202 307082 www.aishtechnologies.com Aviation & Defence Spares, Poole 01202 768667 www.aviationdefence.co.uk Avonwood Developments Ltd, Wimborne 01202 868000 www.avonwood.co.uk Chemring Technology Solutions Ltd, Poole 01202 628155 www.chemring.co.uk
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DB Engineering (Dorset) Limited, Poole 01202 678497, Downhole Tools International Ltd, Poole 01202 690001 www.dti.uk.com G K D Technik Ltd, Wimborne 01202 861961 www.gkdtechnik.com iec Ltd, Poole 01202 339559 www.iecltd.co.uk IS-Rayfast Ltd, Swindon 01793 439136 www.is-rayfast.com Lab21 Healthcare Ltd, Bridport 01308 421829 www.lab21.com Littlemore Scientific Engineering, Gillingham 01747 835550 www.elsec.co.uk Modulift UK Ltd, Poole 01202 621511 www.modulift.co.uk Moore International, Poole 01202 623393 www.mooreinternational.co.uk Reidsteel, Christchurch 07774 239820 www.reidsteel.com SAFI LTD, Poole 01202 624618 www.safi-limited.com Smiths Metal Centres Ltd, Verwood 01202 893755 www.smithmetal.com Spherea Test & Services Limited, Christchurch 01202 872800 www.spherea.com Tides Marine International Ltd, Poole 01202 656773 www.tidesmarine.co.uk Tods Defence Ltd, Portland 01305 820345 www.tods.co.uk Ultra Electronics ENERGY, Wimborne 01202 850450 www.ultra-ncs.com Vent Mechanical, Poole 01202 744958 www.vent.co.uk West Pharmaservices Ltd, Wimborne 01202 870890 www.westpharmaservices.co.uk
Event Management & Equipment BH Live, Bournemouth 01202 055555 www.bhlive.org.uk Bournemouth Sevens Ltd, Poole 01202 545630 www.diamondsportinggroup.com Brighter Productions Ltd, Wimborne 01202 737848 www.brighter-productions.com Innovative Hire Ltd, Poole 01202 941068 www.innovativehire.co.uk Marquee Elegance, Shillingstone 01202 746340/07971 781848 www.marqueeelegance.com Sandpolo Ltd, Aldeburgh 07796 693796 www.sandpolo.com UKSV, Ringwood 01425 480444 www.uksv.co.uk
Facilities Management Candour, Bournemouth 07766 397605/03330 115111 www.candourbusinessconsultancy.co.uk Apex CB Financial Planning, Poole 01202 622223 www.apexcb.com
August 2019 | Dorset Business Focus
Archway Financial Solutions LLP, RINGWOOD 01425 600616 www.archwayfs.com Baggette Wealth Management Ltd, Poole 01202 676983 www.baggette.co.uk BKB Accountants, Poole 01202 950527 www.bkbaccountants.co.uk Bloom Finance Group CIC, Bournemouth 01202 914413, Blue Sky Financial Planning Ltd, Poole 01202 756560 www.blueskyfp.co.uk Business Cash Enabler, Bournemouth 07732 627085 www.businesscashenabler.co.uk Clark Financial Services, Christchurch 01202 486888 www.clarkfs.co.uk Continuum (Financial Services) LLP, Bournemouth 07738 206389 www.mycontinuum.co.uk Creditplus, Poole 01202 684898 www.creditplus.co.uk First Capital Finance Ltd, Bournemouth 01202 434000 www.firstcapitalfinance.co.uk Gallo-Cornish Financial Planning, Bournemouth 07793 555079 www.gallocornishfp.co.uk GPFM Financial Planners, Poole 07702 215986 www.gpfm.co.uk Homeline Mortgages Ltd, Poole 01202 937444 www.homelinemortgages.co.uk Ideal Financial Solutions, Poole 01202 916488 www.idealfinancialsolutions.co.uk Investec Wealth & Investment Limited, Bournemouth 01202 208100 www.investecdfm.co.uk Laybourne, Poole 01202 801860 www.laybourne.co.uk Lester Brunt Wealth Management, Wimborne Minster 01202 695801 www.lesterbrunt.co.uk Lewis & Co (Investments & Pensions) Limited, Poole 01202 718400 www.lewisinvestment.co.uk Life Matters, Poole 01202 025481 www.lifemattersfp.com Moneycorp, Knightsbridge 02078 287000 www.moneycorp.com Mortgage Squared Ltd, Bournemouth 01202 313182 www.mortgagesquared.co.uk Peter Harding Wealth Management, Poole 01202 830730 www.peterhardingwm.co.uk SG Financial Ltd, Poole 07775 710551, Strategic Solutions Chartered Financial Planners, Poole 01202 769890 www.ssfs.co.uk Teachers Building Society, Wimborne 01202 843500 www.teachersbs.co.uk TheNonExec, Ringwood 01202 828266 www.thenonexecutive.com Walker Wealth Management, Blandford Forum 01202 087499 www.leewalkerwm.co.uk WAY Group, Wimborne 01202 890895 www.waygroup.co.uk
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WHIreland Wealth Management, Poole 01202 974111 www.whirelandwm.com Y-Not Finance, Ferndown 01202 912182 www.y-notfinance.co.uk
Food & Drink ABP Yetminster, Sherborne 01935 872777 www.abpfoodgroup.com
Food & Drink BV Dairy, Shaftesbury 01747 851855 www.bvdairy.co.uk Cherry Picked Hampers & Events Bar, Blandford Forum 01305 307107/07773 166661 www.cherrypickedhampers.co.uk Dorset Food & Drink, Dorchester 01305 228217/01305 228239 www.dorsetfoodanddrink.org Hall & Woodhouse Ltd, Blandford St Mary 01258 452141 www.hall-woodhouse.co.uk Hincknowle Fruit Farm, Bridport 01308 488765, Organix Brands Ltd, Bournemouth 07458 022789 www.organix.com Table Mates, Bournemouth 01202 434 555 www.bringbacklunch.co.uk The Jordans & Ryvita Company, Dorchester 01305 751000 www.dorsetcereals.co.uk
Funeral Services & Directors F C Douch & Son (Funerals), Wimborne 01202 882936 www.fcdouch.co.uk Nicholas O’Hara Funeral Directors Ltd, Wimborne 01202 882134, oharafunerals.co.uk
Furniture Custom Creations, Verwood 01202 823231 www.customcreations.furniture Custom World Dorset, Ferndown 01202 896816 www.customworldbedrooms.co.uk G P & J Baker Limited, Poole 01202 266999 www.gpjbaker.com
Green Energy Voltalia UK PLC, London W6 07989 494455 www.voltalia.com
Health Bioenergetics Systems Technology Group Ltd, Poole 01202 785888 www.neshealth.com Bluebird Care Bournemouth & Poole, Bournemouth 01202 283777 www.bluebirdcare.co.uk/bournemouth BWT Physio, Poole 01202 749514 www.bwtphysio.co.uk DDC Dolphin Limited, Poole 01202 731555 www.ddcdolphin.co.uk Dorset Heart Clinic, Bournemouth 01202 705454 www.dorsetheartclinic.co.uk Kestrel Medical Ltd, Broadstone 01202 658444 www.vocalzone.com
@DorsetChamber
DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Lewis-Manning Hospice, Poole 01202 708470 www.lewis-manning.co.uk
Minterne Estate, Dorchester 01300 341370 www.minterne.co.uk
Silverline Enterprises LTD, Poole 01202 725500 www.silverline-enterprises.com
Liberty Private Care, Christchurch 01202 800494 www.libertyprivatecare.co.uk
New Forest Hotels Plc, Lyndhurst 02380 286 126 www.newforesthotels.co.uk
A -One Insurance Group, Ringwood 01425 480700 www.aoig.co.uk
Livewell Dorset, Weymouth 01305 233105 www.livewelldorset.co.uk
Norfolk Royale Hotel, Bournemouth 01202 551521 www.peelhotels.co.uk
Insurance
Nuffield Health Bournemouth Hospital, Bournemouth 01202 702809 www.nuffieldhealth.com
Oceana Hotels & Leisure, Bournemouth 01202 298350 www.oceanahotels.co.uk
Ageas Retail Ltd, Bournemouth 03458 402721 www.ageas.co.uk Alan & Thomas Insurance Group, Poole 01202 754900 www.alan-thomas.co.uk
Health & Safety
RNLI, Poole 03003 007654 www.rnli.org/college.
DoorTECH Safety Solutions , Ferndown 08458 385906 www.doortech.co.uk
Royal Bath Hotel, Bournemouth 01202 204917 www.britanniahotels.com
Immerse Medical, Poole 01202 800211 www.immersemedicaltraining.co.uk
Summer Lodge Hotel, Dorchester 01935 482000 www.summerlodgehotel.com
Wessex Safety Services LLP, Bournemouth 07850 030791 www.wessexsafetyservices.co.uk
The Eastbury Hotel, Sherborne 01935 813131 www.theeastburyhotel.co.uk
Coversure Insurance Services (Poole & Weymouth), Poole 01202 929141/01305 457202 www.coversure.co.uk/poole
Holiday Parks
The Green House Hotel, Bournemouth 01202 498900 www.thegreenhousehotel.com
EnsureYou, Ringwood 01425 460651 www.ensureyou.co.uk
Hoburne Ltd, Christchurch 01425 277661 www.hoburne.com
The Hilton Bournemouth, Bournemouth 01202 804775 www.bournemouthhilton.com
Rockley Park (Bourne Leisure), Poole 01202 680691 www.rockleypark.co.uk
The Holiday Inn Bournemouth, Bournemouth 01202 291266 www.holidayinn.com
Finch Group Commercial Insurance Brokers, Poole 01202 759725 www.finchgroup.net
West Dorset Leisure Holidays, Bridport 01308 422139 www.wdlh.co.uk
Home Improvements A.W. Boyce Home Improvements, Poole 01202 681564
Home Technology Living Home Technology , Poole 01202 775133 www.livinghometech.co.uk
Hotels & Conferencing Bournemouth Highcliff Marriott Hotel, Bournemouth 01202 557702 www.bournemouthhighcliffmarriott.co.uk Bournemouth University International College, Bournemouth 01202 068690, Bournemouth West Cliff Hotel, Bournemouth 01202 751000 www.bournemouthwestcliffhotel.co.uk Captains Club Hotel, Christchurch 01202 475111 www.captainsclubhotel.com Chewton Glen, New Milton 01425 275341 www.chewtonglen.com Christchurch Harbour Hotel & Spa, Christchurch 01202 483434 www.christchurch-harbour-hotel.co.uk Crown Hotel, Blandford Forum 01258 456626 www.crownhotelblandford.co.uk Hallmark Hotels East Cliff Bournemouth, Bournemouth 03300 283411 www.hallmarkhotels.co.uk Hermitage Hotel and NEO Restaurant, Bournemouth 01202 557363 www.hermitage-hotel.co.uk/www. neorestaurant.co.uk
All Insure Services Ltd, Blandford Forum 01258 488879 www.allinsureservices.co.uk Cornish Mutual, Truro 07970 224338/07814929262 www.cornishmutual.co.uk
Gallagher Insurance Brokers, Bournemouth 08002 988707,
The Kings Harbour Hotel, Christchurch 01202 588933 www.thekings-christchurch.co.uk
Health-on-Line, Bournemouth 01202 057412 www.health-on-line.co.uk
The Lifecentre, Bournemouth 01202 530265 www.lifecentre.biz
NFU Mutual Wessex, Wareham 01929 553472 www.nfumutual.co.uk/branches/wareham/
The Lulworth Estate, Wareham 01929 400352 www.lulworth.com
Stackhouse Poland, Poole 01202 647400 www.stackhouse.co.uk
The Orchid Hotel, Bournemouth 01202 551600 www.orchidhotel.co.uk
The Insurance Institute of Bournemouth, Bournemouth 01202 518242 www.localinstitutes.cii.co.uk/bournemouth
Village Hotel Club Bournemouth, Bournemouth 01202 055205 www.village-hotels.co.uk
UK Health Insurance, Poole 01202 756352 www.ukhealthinsurance.com
HR
Interactive 3D & VR
Emphasis HR and Training, Romsey 01794 874232 www.emphasis.uk.com
CentreVR Limited, Bournemouth 01202 878300 www.centrevr.co.uk
Purple HR Ltd, Bournemouth 01202 801047 www.purplehr.co.uk
Yooport, Christchurch 07393 284204 www.yooport.com
Rely Ltd HR & Training Services, Dorchester 01305 889781 www.rely.company
Interior Design
Trinity HR , Bournemouth 01202 798841 www.trinityhr.uk
International Safety Technology Ltd, Broadstone 01202 692775 www.ist-limited.com
Marsham Court Hotel, Bournemouth 01202 552111 www.marshamcourthotel.co.uk
International Trade Matters, Bampton 01398 351560 www.internationaltradematters.com
more news online - www.dorsetchamber.co.uk/news
Eazy Garden Ltd, Ferndown 01202 978373 www.eazygardenlimited.co.uk
Landscape Supplies & Aggregates
Laundry Service & Equipment
Anytech Solutions, Poole 01202 460279 www.anytechsolutions.com
Hotel Du Vin & Bistro Poole, Poole 01202 785570 www.hotelduvin.com
Landscape Services
IT
Import/Export Services
Integrated Marine Services Ltd, Southampton 02380 623789 www.imsfreight.com
Curiel Kitchen Designs, Ferndown 01202 897332/07834 228129 www.curielkitchendesign.co.uk
Suttle Stone Quarries, Swanage 01929 439444 www.suttles.co.uk
A B S Computer Systems Ltd, Poole 01202 770900 www.absgb.com
Exabler, London 02071 128905 www.exabler.com
Kitchen Design
Keeley Fox Interior Design Ltd, Poole 01202 735134/07807 531165 www.keeleyfoxinteriordesign.com
ViewHR Ltd, Ringwood 01425 205390 www.viewhr.co.uk
EMONA PARTNERS LTD., Bournemouth 07961 094428 www.emonapartners.co.uk
Glitch IT Limited, Christchurch 01202 237996 www.glitch.services InnovationScouts.tech, Poole 07772 355726 www.innovationscouts.tech IT Support Business Ltd, Bournemouth 03300 881 335 www.itsupportbusiness.co.uk Juice Broadband, Poole 01202 332331 www.juice-broadband.com Just Add Tech, Bournemouth 01202 800629 www.justaddtech.co.uk Keyfort Ltd, Bournemouth 08448 014580 www.keyfort.co.uk Kimcell Ltd, Bournemouth 01202 755300 www.kimcell.com Netriver Systems Limited, Weymouth 02087 060995 www.netriver.co.uk Pro2col Ltd, Bournemouth 01202 433 415 www.pro2col.com QuoStar Solutions Ltd, Bournemouth 0845 644 0331 www.quostar.com REWARD I.T., Bournemouth 01202 805125 www.reward-it-support.co.uk Sense IT Support, Ringwood 01425 267267 www.sensesupport.co.uk Servana Managed Services Ltd, Bournemouth 01202 026522/07900 910085 www.servanamanaged.com Target IT Services, Bournemouth 01202 538488 www.target-its.co.uk TECHNEDs Investment LLP, Poole 03333 031047 www.techneds.co.uk
Aura Technology Limited, Southampton 03333 208601 www.auratechnology.com C3IA Solutions Limited, Poole 01202 721123 www.c3iasolutions.co.uk
Tech2Serv Ltd, Bournemouth 07917 542246 www.tech2serv.co.uk
Lifts Supply & Installation Bourne Lifts Ltd, Wimborne 01202 582923/07808 813804 www.bournelifts.co.uk
Local Authority
Chillblast, Poole 01202 068333 www.chillblast.com
BCP Council, Bournemouth 01202 454630 www.bcpcouncil.gov.uk
Communications Consultants Worldwide, Bournemouth 01202 318161 www.ccww.co.uk ENHANCED, Poole 01202 308000 www.enhanced.co.uk
Dorset Council, Dorchester 01305 221000 www.dorsetforyou.com Dorset Local Enterprise Partnership, Poole 01202 965868 www.dorsetlep.co.uk/invest-in-dorset/
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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY
Manufacturing A & E Connock (Perfumery & Cosmetics) Ltd, Wimborne 01425 653367 www.connock.com A B Precision (Poole) Ltd, Poole 01202 665000 www.abprecision.co.uk Abbey Supply Co Ltd, Poole 01202 623258 www.abbeysupply.com Ability Projects Ltd, Poole 01202 305800 www.abilityprojects.com AlfaTronix Ltd, Poole 01202 715517 www.alfatronix.com Altro Resin Systems, Dorchester 01300 320620 www.altro.co.uk Ashland ASI ISP Microcaps UK Ltd, Poole 01202 627352, ASM Assembly Systems (Weymouth)., Weymouth 01305 760760 www.asm.com BEST Fittings Ltd, Gillingham 01747 312672 www.bestfittings.co.uk BOFA International Ltd, Poole 01202 699444 www.bofa.co.uk British Diamond Wire Die Co Ltd, Poole 01202 745104, C R Instruments ltd, Christchurch 01202 989822 www.crinstruments.co.uk C.C.Moore & Co Ltd, Sturminster Newton 01963 362234 www.ccmoore.com C6 (n) Technology Ltd, Christchurch 02380 972093 www.c6n.co.uk Caleva Process Solutions Ltd, Sturminster Newton 01258 471122 www.caleva.co.uk Capricorn Labs, Ringwood 01425 461834 www.capricorn-labs.co.uk Carlisle Fluid Technologies UK Ltd, Bournemouth 01202 571111 www.carlisleft.eu Caterpillar Marine Power UK Ltd, Wimborne 01202 796000 www.marine.cat.com CBD Health Foods Ltd, . 020319 86986 www.canabidol.com CBRNergetics Ltd, Poole 01202 800298 www.cbrnergeticsltd.com Chemring Technology Solutions, Romsey 01794 833979, Clark Handling, Bridport 01308 293052 www.clarkhandling.co.uk Confex Technology Ltd, Poole 01202 881466 www.confexuk.com Cygnus Instruments Ltd, Dorchester 01305 265533 www.cygnus-instruments.com Darlena Ltd, Bournemouth 01202 302010 www.darlena.co.uk Denis Wick Products Ltd, Poole 01202 665100 www.deniswick.com Dometic Group Ltd, Blandford Forum 03446 260141 www.dometicgroup.com Electronic Technicians Ltd, Wimborne 01202 897722 www.etluk.co.uk
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Enovation Controls Ltd, Salisbury 01722 410055 www.enovationcontrols.eu Field International Limited, Poole 01202 676331 www.fieldinternational.com FireSTOP Manufacturing Ltd, Dorchester 01305 213112 www.firestopltd.co.uk Flowbird Transport Limited, Poole 01202 339339 www.flowbird.group Focal Point Fires, Christchurch 01202 499330 www.focalpointfires.co.uk Get Fresh Cosmetics Ltd, Bournemouth 01202 859059 www.bombcosmetics.co.uk Greens Combustion, Poole 01202 607563 www.greenscombustion.com H/T Portland Ltd, Portland 01305 822828 www.htportlandltd.co.uk Halyard (M&I) Ltd, Salisbury 01722 710922 www.halyard.eu.com Hamworthy Combustion Engineering Ltd, Poole 01202 662717, Haystack Dryers Ltd, Ringwood 01202 890705 www.haystack-dryers.com Heatric (Division of Meggitt (UK) Ltd), Poole 01202 627000 www.heatric.com HFC Prestige International Operations, Bournemouth 01202 524141, Honeywell Analytics Ltd, Poole 01202 676161 www.honeywellanalytics.com Hydreco Hydraulics Limited, Poole 01202 627500 www.hydreco.com Hyphose Ltd, Poole 01202 673333 www.hyphose.com I C B Waterproofing, Poole 01202 785200 www.icb.uk.com I C Brindle & Co Ltd, Broadstone 01202 657814 www.icbrindle.com Industrial Abrasives Ltd, Christchurch 01202 303362 www.indab.com Ishida Europe, Poole 01202 466300 www.ishidaeurope.com Jarden Plastics Solutions Limited, Christchurch 01202 483636 www.jardenplasticssolutions.com Kallo Foods Ltd, Camberley 01276 609000 www.kallo.com KVP Eu Ltd, Beaminster 01308 867020 www.kvpvet.com Lillidale Ltd, Wimborne 01202 848456 www.lillidale.co.uk Lotek UK Ltd, Wareham 01929 552992 www.lotek.com Lush Manufacturing Ltd, Poole 01202 664040 www.lush.co.uk Magicard Ltd, Weymouth 01305 470000 www.magicard.com Marden Edwards Ltd, Wimborne 01202 861200 www.mardenedwards.com MEGGITT PLC, Christchurch 01202 597597 www.meggitt.com
August 2019 | Dorset Business Focus
Merck Chemicals (formally SigmaAldrich), Gillingham 01747 833000 www.merckgroup.com Neal’s Yard Remedies, Gillingham 01747 834665 www.nealsyardremedies.com NETZSCH Pumps & Systems Ltd, Dorchester 01935 483900 www.netzsch.com Nexus Cooling Ltd, Poole 01202 250100 www.nexuscooling.co.uk Nunet Ltd, Ringwood 01202 821572 www.nunetsolutions.co.uk
Vapormatic UK Limited, Exeter 01392 435461 www.vapormatic.com Vectair Systems Ltd, Basingstoke 01256 319500 www.vectairsystems.com Wartsila Water Systems, Poole 01202 662600 www.wartsila.com WRES Ltd, Poole 01202 674480 www.wres-welding.co.uk Wyndham Page Ltd, Poole 01202 734656 www.wyndhampage.com
Marine
Optimas Components, Poole 01202 865222 www.optimascomponents.com
Actisense, Poole 01202 746682 www.actisense.com
Packline Ltd, Poole 01202 307700 www.packline.co.uk
Pip Hare Ocean Racing, Poole 07787 427063 www.piphareoceanracing.com
Physicool Ltd, Dorchester 07778 274265 www.physicool.co.uk Polyhose (UK) Ltd, Christchurch 01202 478334 www.polyhose.com Primetals Technologies Limited, Christchurch 01202 331000 www.primetals.com R G S Precision Sheet Metal Work, Poole 01202 687220 www.rgs-poole.co.uk R. Hamilton & Co. Ltd, Mere 01747 860088 www.hamilton-litestat.com Regal Holiday Homes, Wareham 01929 557850 www.regalholidayhomes.co.uk
Marketing PR & Web Developers Aylesworth Fleming, Bournemouth 01202 295723 www.afagency.co.uk B4B Marketing, Poole 01202 684400 www.b4b.co.uk Bendell Publicity Consultants Ltd, Ferndown 07771 700394 www.bendell-publicity-consultants-limited. co.uk Caron Khan Consultancy, Bournemouth 07967 524578 www.caronkhan.co.uk
Rowland Sandwith Ltd, Wimborne 01202 882323 www.h-h-hancock.co.uk
Crowd Creative Communications Agency, Bournemouth 01202 529743 www.thisiscrowd.com
S K C Ltd, Blandford Forum 01258 480188 www.skcltd.com
Darren Northeast PR Ltd, Bournemouth 01202 676762 www.darrennortheast.co.uk
Sargasso Worldwide Industrial Limited, Sturminster Newton 07743 877690,
Digital Storm Limited, Bournemouth 01202 298392 www.digitalstorm.co.uk
Senscient, Poole 01202 606460 www.msasafety.com
Insightful UX Ltd, Poole 01202 912760 www.insightfulux.co.uk
Siemens Traffic Mobility, Poole 01202 782000 www.siemenstraffic.com
Intergage Ltd, Poole 01202 684009 www.intergage.co.uk
Solentim Ltd, Wimborne 01202 798510 www.solentim.com
Key Digital Agency Ltd, Dorchester 01305 542000 www.key.digital
Sontronics, Poole 01202 722583 www.sontronics.com
Match Marketing Services Ltd, Bournemouth 07739 323753/01202 054241 www.matchmarketingservices.co.uk
Strouden Joinery, Poole 01202 696123 www.stroudenjoinery.com Sunseeker International, Poole 01202 382222 www.sunseeker.com Superior Seals Limited, Wimborne 01202 854335 www.superiorltd.com Thermal Spray Services Ltd, Bournemouth 07887 656521 www.thermalsprayservices.co.uk Thompson Valves Ltd, Poole 01202 647820 www.thompson-valves.com Time & Data Systems International Ltd, Poole 01202 723535 www.tdsi.co.uk Trimetals Limited, Blandford Forum 01258 459441 www.trimetals.co.uk
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Motley.co.uk, Sturminster Newton 01258 807695 www.motley.co.uk Octima LLP, Poole 01202 022 108 www.octima.co.uk Path Marketing LTD, Yeovil 01935 253710 www.path-marketing.com The Pistachio Club, Poole 07444 353621 www.thepistachioclub.com Triple Helix Ltd, Bournemouth 01202 437924 www.triple-helix.co.uk Veritas ABD, Ferndown 01202 894345 www.veritas-abd.co.uk We Are 778 Ltd, Bournemouth 01202 778800 www.weare778.com
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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Wordcaster PR & Business News Service, Ferndown 01202 874079 www.wordcaster.net
Media & Film Global, Fareham 01489 587610 www.global.com Global Brand Communications, Bournemouth 01202 727070 www.discoverglobal.co.uk Image Republic Ltd, Wimborne 01202 820555 www.imagerepublic.co.uk LoveLove Films Ltd, Bournemouth 01202537858 www.lovelovefilms.com Wave 105, Fareham 07590 014477 www.wave105.com
Motoring Sales & Servicing Bionanovate Limited, Poole 01202 695999 www.bionanovate.com Breeze Volkswagen, Poole 01202 713000 www.breeze-volkswagen.co.uk Dorset Sports Cars Ltd, Wimborne 01202 825911 www.dorsetsportscars.co.uk E T S Truck & Van, Poole 01202 669339 www.etstrucks.co.uk i247 Group, Poole 01202 628282 www.i247group.com OKO Global LLP, Tiverton 02078 703156 www.oko.com Poole Audi, Poole 01202 775050 www.pooleaudi.co.uk Star Tech Ltd, Poole 01202 694758 www.star-tech.co.uk Volvo Cars Poole, Poole 01202 065555 www.volvocarspoole.co.uk Westover Group Ltd, Bournemouth 01202 636600 www.westovergroup.co.uk
Notary Services Paul Wintle Notary Public, Bournemouth 01202 267818 www.notarypublicpoole-pwintle.com
Office Equipment Suppliers Condor Office Solutions Ltd, Eastleigh 01202 537709 www.condoroffice.co.uk ITEC Connect Ltd, Wimborne 01202 848866 www.itecgroup.co.uk
Packing & Packaging PSP Logistics, Christchurch 01489 565577 www.psp-logistics.co.uk
Patents & Trademarks IP Consult, Swanage 01929 421925 www.ipconsult.co.uk
Vantage Point, Poole 01202 619868 www.vantagepoint-uk.com
Property Tax Specialists E3 Consulting Ltd, Southampton 03452 306450 www.e3consulting.co.uk
Pharmaceutical
Public Relations & Marketing Consultants
PHARMAQ Ltd, Fordinbridge 01425 656081 www.pharmaq.no
Deep South Media Ltd, Bournemouth 01202 534487 www.deepsouthmedia.co.uk
Photographer
Haynes MarComs LTD, Poole 07919 510051 www.ryanhaynesmarketing.com
Anna Klesse Photography, Poole 07873 251863 www.annaklesse.com SKC Photography, Wareham 01929 551788 www.skcphotography.co.uk
Liz Lean PR, Poole 01202 701828 www.lizleanpr.co.uk
Publications
Studio Shotz Photography, Christchurch 01202 432234 www.studioshotz.co.uk
IMS Group, Bournemouth 01202 611100 www.ims-group.co.uk
Plumbing & Heating
Pulford Publicity Ltd (inc. Mags4Dorset & Brightbox Designs), Ferndown 01202 870270 www.mags4dorset.co.uk
Roberts Plumbing & Heating, Ringwood 07511 749922
Printing Services & Supplies C M P Printing Limited, Poole 01202 739993 www.cmp-uk.com The Minster Press, Wimborne 01202 882277 www.printsolutions.co.uk The Print Agency, Ferndown 01202 872777 www.theprintagency.com Xerocad Limited, Ferndown 01202 897297 www.xerocad.co.uk
Product Design Aetha Design Studio Ltd, Poole 01202 403368 www.aethadesign.com
Property Maintenance SCD Plumbing Ltd., Bournemouth 01202 403666, scdplumbing.co.uk GH Property Management Ltd, Eastleigh 03453 080988 www.gh-propertymanagement.co.uk Primmer Olds B.A.S Chartered Surveyors, Bournemouth 01202 013015 www.primmeroldsbas.co.uk
Property Sales and Rental ASN Capital, Bournemouth 01202 771441 www.asncapital.com
The Daily Echo & Dorset Echo, Bournemouth 01202 554601 www.bournemouthecho.co.uk/.dorsetecho. co.uk
Recruitment Aspire Jobs Ltd, Ringwood 07974 429217 www.aspirejobs.co.uk FTS Construction Recruitment, Bournemouth 01202 201225 www.ftscareers.com Hardy Recruitment, Poole 01202 232520, hardyrecruitment.com Intalent Solutions Limited, Fordingbridge 01425 200799 www.intalent.co.uk Mploy Staffing Solutions Ltd, Poole 01202 668360 www.mploystaff.com Prospects Services, Bournemouth 01202 638990 www.prospects.co.uk Real Recruitment Solutions, Bournemouth 01202 530770 www.realrecruitmentsolutions.co.uk Reed Specialist Recruitment, Bournemouth 01202 585585, reedglobal.com South West Recruitment Ltd, Bournemouth 01202 292907 www.swr.uk.net TeamJobs, Poole 01202 445700 www.teamjobs.co.uk
Logik Copying Systems Ltd, Wimborne 01202 873366 www.logiksystems.co.uk
D J Property, Weymouth 01305 778896 www.djproperty.com
Office Furniture
Goadsby & Harding (Survey & Valuation) Ltd, Bournemouth 01202 550000 www.goadsby.com
Gradhire (Direct Hiring Solutions Limited), Alresford 03333 312098 www.gradhire.co.uk
IW Group Services (UK) Ltd, Bourenmouth 01202 331700 www.basepoint.co.uk
Recycling & Waste
Osmond Ergonomics, Wimborne 01202 850550 www.ergonomics.co.uk
Office Supplies Ace Office Environments Ltd, Bournemouth 01202 240000 www.aceoffice.co.uk Labelzone, Poole 01202 681311 www.labelzone.co.uk Bayquest Packaging, Wimborne 01202 893473 www.bayquest.co.uk
Recruitment & Software
James Drewitt & Son Ltd, Bournemouth 01202 575757 www.drewittgroup.co.uk
Eco-Sustainable Solutions Ltd, Christchurch 01202 593601 www.thisiseco.co.uk
Move On Sales and Lettings, Poole 01202 711169 www.moveonrentals.com
W & S Waste Management Ltd, Poole 01202 675564 www.wsrecycling.co.uk
Sibbett Gregory Wright and Coles Limited, Poole 01202 661177 www.sibbettgregory.com
Waste Management Facilities Ltd, Bournemouth 01202 535888 www.wmfltd.co.uk
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Regeneration Transport Jurassic Coast Holdings Ltd, New Milton 01425 620666, jurassiccoastholdings.com
Removals & Storage Leatherbarrows Removals & Storage Ltd, Christchurch 01202 578581 www.leatherbarrows.co.uk Maidmans Moving and Storage Limited, Poole 01202 681 397 www.maidmans.com Store & Secure Self Storage, Bournemouth 01202 520220 www.storeandsecure.co.uk
Retail Brewery Square, Dorchester 01305 267777 www.brewerysquare.com Dacombes of Wimborne, Wimborne 01202 882615 www.dacombesofwimborne.com Fab Frocks Ltd, Bournemouth 01202 765353 www.fabfrocks.co.uk New Look Group Ltd, Weymouth 01305 765000 www.newlook.com The Dolphin Shopping Centre, Poole 01202 673906 www.dolphinshoppingcentre.co.uk Watt to Wear Ltd, Wiveliscombe 01984 622010 www.watt-to-wear.co.uk
Retail & Commercial Interiors Creative Retail Solutions, Poole 01202 233088 www.creativeretailsolutions.co.uk Kiwi Design, Verwood 01202 822634 www.kiwidesign.co.uk
Security Dorset Fire & Security, Poole 01202 339611 www.dorsetfiresecurity.com Smart Homeworks, Bournemouth 01202 309503 www.smarthomeworks.co.uk
Serviced Offices BizSpace Poole, Poole 01202 853100 www.bizspace.co.uk/spaces/poole
Serviced Offices & Virtual Office SVS Bayside Business Centre Ltd, Poole 01202 282042 www.baysidebusinesscentre.co.uk
Software/ Cloud Services AMS Ltd, Poole 01202 652070 www.ams-ltd.com Bytes Ahead Ltd, Bournemouth 01202 377355 www.bytesahead.com Chittak, Bournemouth 01202 611711 www.chittak.co.uk Dorset Creative, Bournemouth 01202 237899 www.dorsetcreative.com KFA Connect, Ringwood 01425 484445 www.kfa.co.uk Provulo, Ringwood 07503 267160 www.provulo.com Solweb Ltd, Ferndown Industrial Estate 01202 232846 www.solweb.co.uk
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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Tripleplay Services Ltd, Poole 08456 432057 www.tripleplay.tv
Solar/Green Energy Daylight Energy, Poole 01202 800135 www.daylightenergy.co.uk
Solicitors Barker Brettell LLP, Southampton 02380 336970 www.barkerbrettell.co.uk Battens Solicitors Ltd, Dorchester 01305 250560 www.battens.co.uk Coles Miller Solicitors LLP, Poole 01202 673011 www.coles-miller.co.uk Dutton Gregory Solicitors LLP, Bournemouth 01202 315005 www.duttongregory.co.uk Ellis Jones Solicitors LLP, Bournemouth 01202 525333 www.ellisjones.co.uk Frettens LLP, Christchurch 01202 499255 www.frettens.co.uk Harold G Walker Solicitors, Wimborne 01202 881454 www.hgwalker.co.uk Humphries Kirk, Wareham 01305 251007 www.hklaw.eu Laceys Solicitors LLP, Bournemouth 01202 557256 www.laceyssolicitors.co.uk Lester Aldridge LLP, Bournemouth 01202 786161 www.lesteraldridge.com M J P Law Ltd, Wimborne 01202 842929 www.mjplaw.co.uk Matthew and Matthew, Bournemouth 01202 437179 www.mm4law.co.uk Preston Redman LLP, Bournemouth 01202 292424 www.prestonredman.co.uk Scott Walby LLP, Wimborne 01202 888300 www.scott-walby.com Steele Raymond LLP, Bournemouth 01202 204598 www.steeleraymond.co.uk Trethowans, Bournemouth 01202 338585 www.trethowans.com
Sports & Leisure Active Dorset, Bournemouth 01202 458889 www.activedorset.org AFC Bournemouth, Bournemouth 01202 726322 www.afcb.co.uk Bournemouth Rugby Club, Christchurch 07584 208500 www.bournemouth-rugby.co.uk Dorset County Football Association, Poole 01202 682375 www.dorsetfa.com Dudsbury Golf Club (Hotel & Spa), Ferndown 01202 593499 www.dudsburygolfclub.co.uk Grosvenor Casino Bournemouth, Bournemouth 01202 553790 www.grosvenorcasinos.com Hoburne Golf, Verwood 01202 814088 www.hoburnegolf.com Individuality Swimming Ltd, Poole 01202 031701, Muc-Off Ltd, Poole 01202 307790 www.muc-off.com
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Poole Stadium Greyhound Racing Speedway & Hospitality, Poole 01202 677449 www.poolegreyhounds.com Rock Reef (Bournemouth Pier), Bournemouth 01202 983983 www.rockreef.co.uk Rockley Watersports Ltd, Poole 01202 677272 www.rockleywatersports.com The West Hants Club, Bournemouth 01202 519455 www.westhants.co.uk Weymouth and Portland National Sailing Academy, Portland 01305 866000 www.wpnsa.org.uk X-Leisure (Poole) Ltd, Strand 02077 472300 www.towerparkcentre.co.uk
Stonemasons Hoare Banks Stonemasons, Bournemouth 01202 397231 www.hoarebanks.co.uk Portman Stone Limited, Christchurch 01202 484340 www.portmanstone.com
Team Building Joseph Allnatt Centres LTD, Swanage 01929 421075 www.allnatt.co.uk
Telecommunications 4Com plc, Bournemouth 03304 444444 www.4com.co.uk Buzz Networks Ltd, Poole 02034 888812 www.buzzconnect.co.uk Citrus Telecommunications Ltd, Bournemouth 03451 939393 www.boxclever-solutions.co.uk City Fibre Holding Ltd, Bournemouth 02035 100602 www.cityfibre.com Crystal Clear Telecom Ltd, Bournemouth 01202 941040 www.crystalcleartelecom.co.uk EA Systems & Support Limited, Poole 01202 614061 www.ea-systems.co.uk Grapevine (Telecoms & IT), Poole 01202 644434 www.grapevine.uk.com Phones 4 Business Limited, Bournemouth 01202 705030 www.phones4business.com Telesoft Technologies Ltd, Blandford 01258 480880 www.telesoft-technologies.com Town & Country Communications, Bournemouth 01202 514444 www.town-country-comms.co.uk TXI Telecoms, Poole 01202 233550 www.txitelecom.co.uk VoIP Unlimited, Poole 01202 612000 www.voip-unlimited.net
Tool Hire & Sales Piling Equipment Ltd, Warminster 01985 219192 www.piling-equipment-ltd.com
Town Planning Consultants Chapman Lily Planning Ltd, Wareham 01929 553818 www.clplanning.co.uk
Training Arena4Finance, Wimborne 01202 849691 www.arena4finance.co.uk
August 2019 | Dorset Business Focus
Aspire Training Team, Bournemouth 01202 551553 www.aspiretrainingteam.co.uk Beyond This - Motivational Speaker, Sturminster Newton 07884 946219 www.beyondthis.co.uk Locomotivation, Poole 01202 567204 www.locomotivation.co.uk Micro Nav Limited, Bournemouth 01202 764444 www.micronav.co.uk Ouch Training Team Ltd, Wimborne 01202 880999 www.ouchtraining.co.uk Performance People Ltd, Poole 07968 416466 www.performancepeople.org The Care Trainer, Poole 07515 538513 www.thecaretrainer.co.uk Trayna UK, Poole 07746 495972 www.traynauk.com Unicorn Training, Brighton 01202 306050 www.unicorntraining.com Work Well Hub, Poole 01202 987916 www.workwellhub.com
Transport & Logistics Brittany Ferries Freight, Poole 08712 440411 www.brittanyferriesfreight.com Channel Seaways Ltd, Poole 01481 723400 www.channelseaways.co.uk DPD Local, Wimborne 01202 828691 www.dpdlocal.co.uk Freight Expections Ltd, Bournemouth 07908 742958 www.freight-expectations.co.uk John Pipe Limited, Poole 01202 715888 www.johnpipe.co.uk More Bus / Excelsior Coaches, Poole 01202 338420 www.morebus.co.uk Poole Harbour Commissioners, Poole 01202 440210 www.phc.co.uk Yellow Buses, Bournemouth 01202 636046 www.bybus.co.uk
Transport & Logistics Condor Ferries Ltd, Poole 03456 091030 www.condorferries.com Gilt Edged Travel (Chauffeur Services), Bournemouth 01202 528033 www.giltedgedtravel.co.uk Heathside Travel Ltd , Ferndown 01202 892202 www.heathsidetravel.co.uk Prestige Holidays, Ringwood 01425 484007 www.prestigeholidays.co.uk Sterling Travel Management, Southampton 02380 330111 www.sterlingtravel.co.uk Travel Counsellors For Business, Ringwood 01202 802166 www.tctravelmanagement.co.uk/katharine. cleall D&A Procurement Ltd, Bournemouth 07956 311336 www.daprocurement.co.uk
Utilities Smart Finances, Poole 07970 624062 www.smart-finances.co.uk/ Utilities 4 Less Ltd, Bournemouth 01202 800200 www.u4luk.com
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UX Design Experience UX, Bournemouth 01202 293652 www.experienceux.co.uk
Vehicle Leasing Alternative Route Vehicle Leasing, Poole 01202 821354 www.vehicleleasingdorset.co.uk
Vehicle Rental Abacus Vehicle Hire - Horton Commercials, Wimborne 01202 877790 www.abacusvanhire.co.uk
Windows & Double Glazing Dorset Windows Ltd, Wimborne 01202 825225 www.dorsetwindows.com Site Safety Limited, Wimborne 01202 870555 www.sitesafetylimited.co.uk
Workwear Tower Supplies, Poole 01202 718000 www.towersupplies.com Viper 10, Poole 01202 545635 www.Viper10.com
Young Chamber School Bournemouth School for Girls Sponsored by Lester Aldridge, Bournemouth 01202 526289 www.bsg.bournemouth.sch.uk Budmouth College sponsered by Atlas Elektronik, Weymouth 01305 830505 www.budmouth.dorset.sch.uk Highcliffe School Sponsered by Hoburne Ltd, Christchurch 01202 273381 www.highcliffe.dorset.sch.uk Lytchett Minster School sponsored by Walker Wealth Management, Poole 01202 622413 www.lytchett.org.uk Parkstone Grammar School (Sponsored by Coles Miller), Poole 01202 605605 www.parkstone.poole.sch.uk Poole High School (Sponsored by Intergage), Poole, 01202 666988 Queen Elizabeth’s School sponsored by Blue Sky Financial Planning, Wimborne 01202 885233 www.qe.dorset.sch.uk St Edwards School Sponsered by Actisense, Poole 01202 740950 www.st-edwards.poole.sch.uk Talbot Heath School sponsored by Smith Hobbs Wealth Management LTD, Bournemouth 01202 761881 www.talbotheath.org The Grange School (Sponsored by Reid Steel), Christchurch 01202 486536 www.thegrangeschool.com Thomas Hardye School sponsored by Atlas Elektronik, Dorchester 01305 266064 www.thomas-hardye.net Twynham School (Sponsored by Reid Steel), Christchurch 01202 486237 www.twynhamschool.com Weymouth College sponsored by Atlas Elektronik, Weymouth 01305 208919 www.weymouth.ac.uk
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