Dorset Business Focus January 2020 by Dorset View

January 2020 | Dorset Business Focus

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DORSET DORSET BUSINESS BUSINESS FOCUS FOCUS // WELCOME WELCOME

It’s a new decade! Welcome to our January edition of Dorset Business Focus. I hope you and your families had a wonderful, relaxing and peaceful Christmas and are facing the new year with optimism and energy! December 12th 2019 saw the election of the Conservatives with 365 seats, comfortably over the 326 seats required for a majority and very comfortably ahead of Labour with 203 seats, having lost 59 seats from their previous 262 seats secured in the 2017 election. For many, this election was all about Brexit. The Conservatives presented their Brexit position as leave at the end of January. Labour’s noncommittal approach was muddied and unclear and the Lib Dem’s pledged to revoke Article 50 and stop Brexit. I think it’s fair to say that whether people wanted to leave or remain, so many are frustrated with Brexit and they just want it done. The prospect of further delays or another referendum or indeed revoking Article 50 after 3 and half years of negotiation was not an appealing option for many. There has been tremendous frustration in the business community with the delays, political manoeuvring and the complexities that came with a hung Parliament after Theresa May lost her majority in 2017. Whatever the colour your politics may be, we now face the future with a Government that has a clear sense of direction regarding Brexit and the mandate to move

forward. Many in the business community will have breathed a sigh of relief at the result. Looking to the future, Dorset Chamber will be there to support our members across Dorset and the wider business community as we exit the EU. Whilst there will be challenges ahead, there will also be opportunities, and we will be on hand to help tackle these challenges but also maximise opportunities. We will be doing this through regular communications, help on our website with our Brexit guides, workshops, events and of course our Brexit Support Service support by BCP and Dorset Councils. We also play a critical role in connecting business people across Dorset and if you think we may be able to help you - don’t hesitate to get in touch. As we begin 2020, it’s time to look forward with a positivity and optimism and look for the opportunities ahead. #GetBusinessDone

Ian Girling Chief Executive Dorset Chamber of Commerce and Industry

Cover photo credit: Stephen Bath

Contents 05 Business advice to kickstart 2020

20 Another year of milestones

39 The Hip & Common Injuries

06 AFC Business turns ten!

22 New Members

09 President’s column

25 New Faces, New Places

40 Dorset businesses benefit from world-leading innovation support

10 Businsee focus interview With Diane Grannell Principle of Bournemouth & Poole College 12 Responding to Climate Change seminar in Dorset 14 Young Chamber 18 Beating Business Crime

27 Affiliated Town Chambers 27 Member To Member Chamber Offers 28 Supporting our local community 31 - 34 Dorset Businss Awards pullout

42 International trade 44 The top policy issues and actions for Dorset 51 Driven - by Steve Bulley

54 Events and training

Championing economic growth at Bournemouth Airport

56 - 62 Dorset Business Directory

Bournemouth Airport and its surroundings is a key regional employment site in Dorset and west Hampshire, with around 4,000 workers.

53 - 54 Social

EDITORIAL

Steve Bulley Chamber House, Acorn Office Park, Ling Road, Poole, Dorset BH12 4NZ T. 01202 714800 W. www.dorsetchamber.co.uk more news online - www.dorsetchamber.co.uk/news

DESIGN, PRODUCTION AND SALES Production Manager Ben Pulford

steve.bulley@dcci.co.uk

ben@pulfordpublicity.co.uk

Kim Axford-Hill

Lead Designer Louis Pulford

kim.axford@dcci.co.uk

Hayley Moore

hayley.moore@dcci.co.uk

louis@pulfordpublicity.co.uk

Media Sales Russell Harness russell@pulfordpublicity.co.uk 01202 941466

01202 893430 www.pulfordpublicity.co.uk 3

FLY BOURNEMOUTH: Stephen Gill, Managing Director, Bournemouth Airport, owned and operated by Regional & City Airports.

Championing economic growth at Bournemouth Airport Bournemouth Airport and its surroundings is a key regional employment site in Dorset and west Hampshire, with around 4,000 workers. With its international airport facilities and highly successful business park, the airport has gone from strength to strength since it was acquired by Rigby Group plc two years ago last month (December). Last year (2019) the airport took over ground handling services from an external operator; owned and operated by Regional & City Airports (RCA), the airport now provides its own handling services including passenger, ramp, aircraft cleaning, dispatch and de-icing. Around 60 full-time posts were transferred from the previous licence holder; no jobs were lost. Stephen Gill, Bournemouth Airport’s Managing Director, said: “We took the strategic decision to in-source ground handling as we continue to grow and invest in our portfolio of services, as is the case at other RCA airports. “We have worked closely with our employees and airline customers throughout the transition and are pleased with the efficiencies we are seeing.” The transfer reflects a strategic approach to management, best practice and customer service across RCA, Rigby’s airport management division. Elsewhere at the airport, there are plans for a business park with one million sq ft of new commercial floor space, creating up to 1,900 jobs, and dedicated investment in logistics services and facilities for aircraft maintenance, repair and overhaul (MRO). Part of Rigby’s strategy to create a “worldclass business park”, the development would generate around £93 million a year for the 4

January 2020 | Dorset Business Focus

Dorset economy and unlock high quality employment land and facilitate associated infrastructure. The objective is to appeal to national and international manufacturing, logistics and aerospace businesses with a range of highquality, class-leading units. Aviation Business Park is already home to more than 200 national and international businesses across multiple market sectors. In a further boost to the airport, global aviation company Gama Aviation Plc officially opened a 135,000 sq ft MRO base last May, underlining Bournemouth’s reputation as a flagship aviation hub in southern England. A new executive lounge is also scheduled to open at Bournemouth Airport this year. Meanwhile, new routes have been added to the airport’s destination list for Summer 2020. Details of flights from Bournemouth Airport, which has seen passenger numbers grow by c.20%, are available in the Fly Bournemouth 2020 brochure. They include the stunning Greek islands of Skiathos, in the Aegean Sea, and Zante, in the

Ionian Sea. Skiathos, a filming location for the hit Abbathemed movie Mamma Mia!, and Zante, home to turtle nesting beaches, are run by TUI from May to October and May to September respectively. TUI is also introducing new 10 and 11 night holidays to mid-haul hotspot Antalya, on Turkey’s Turquoise Coast, and providing more duration options for customers. Furthermore, for Winter 2020, is reintroducing the Egyptian Red Sea resort of Sharm El Sheikh. Countries reached from Bournemouth include Cyprus, Czech Republic, Egypt, Greek Islands, Ireland, Italy, Malta, Norway, Poland, Portugal, Spain, Spain – Balearics, Spain – Canaries, Switzerland and Turkey. There is also fly/cruise Caribbean, through P&O Cruises, as well as Lapland, Arctic and the Northern Lights. Services also include year-round Dublin with Ryanair, on Tuesday, Thursday, Saturday and Sunday. Ryanair and TUI are the principal airlines at Bournemouth Airport.

The objective is to appeal to national and international manufacturing, logistics and aerospace businesses with a range of highquality, class-leading units. /company/dorset-chamber/

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Charlotte Holdaway Arena Business Centres The Devil is in the detail

We asked Dorset Chamber members to give one piece of business advice to kickstart 2020.

Suzannah Kennedy s Advisor Dorset Gateway Busines g Listen. Never stop learnin

Tim Monaghan Mploy Staffing Solutions Communication Paul Dawe Owner at CM P Never say never

Alex White Magni Telescopic Handlers Building for the future not for the present

Elaine Wilkins tri group Don't get over excited when you get a new customer, remember getting paid is important

Simon Rigby Action Coach Know your numbers

Matthew Edge Wilkins Talent Seeker Invest in the latest tech tools

Amy Spreadbury Village Hotel Bournemouth People buy people

Ian Girling Chief Executive at Dorset Chamber Never burn your bridges

Jonathan Bagram Employment Law Specialist Make sure you treat your staff well as they are your best asset, as they will treat you the same way they are being treated

a LLP Sarah Phillips Octim be nice to to ing th no It costs ey're going th r he others, whet th you or not wi s es sin bu do to

Steve Bulley Dorset Chamber Always follow your gut, it’s never wrong

esigns

BrightBox D Louis Pulford .. lf. se ur Be yo

Neil Carlton Alternitive Route Leasing Fully understand your customers requirements and don't be afraid to challenge them

James Young VOIP unlimited Treat people as you would like to be treated

Suzanne Whiteside ITSB Exceed customers expectations

Ron WainStatus Managing Director at Deep South Media Consistency of marketing always beats intensity

Tracey O'Connell Owner, Lawpoint Look after yourself and give yourself space to think!

Dean Skivington The DS Consortium Group See, think, plan, action

Marie Northover Lewis Investment Activity is key

John Palmer Coversure Insurance Services Customer first. Customer second. Customer third. Repeat

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Nicholas Till Utilities 4 Less You pay us for results , you don’t pay us for efforts

Mike Field Mazars Restructuring Services Director Don't take advice from "the man down the pub"

er Simon Tuck n onversatio C le ab Profit ions st e u q t a Ask gre to carefully and listen rs e sw the an

Caron Khan Media and Marketing expert Pay your bills on time!

Samantha Acton Domestic Angels , It’s not what we do people feel it’s how we make

Paul Moss Intergage In marketing material (digital or otherwise), make sure that the words "you" and "your" feature much more prominently than "us" and "we"

Camilla Call Brexit Advisor at Dorset Chamber Fail to plan, plan to fail

ercial Kat Mieszkowska Comm Solutions Director at Mploy Staffing y est hon us, foc m ter g Lon and loyalty

Russ Taplin MD Mmm... Thoughtful Business There's no such thing as a bad idea, just bad execution :-)

Warren Munson Founder, Entrepreneur Lead with Focus, Passion and Belief

Lee Hill Founder Insightful UX Don’t assume anything

Alice Smee Hoburne Parks & Golf Clubs Always clarify their budget before you quote

Steve Stokes Aura Leaders create leaders by passing on responsibility

Daniel Smith Managing Director of Fireworx Define your 'Value Proposition'

Belinda Rastall Senior PR Account Manager at Liz Lean PR Keep investing in yourself learning should never be off the table

Juliet Beardsley CEO at Turnaround Specialis Know your customer

Mark Moore Managing Director at Moore International Ltd Don’t spend it before you’ve earned it ie been paid for it

Helen Stacey Aspire Jobs Recruitment Agency Follow your dreams and keep your belief in your idea in the first place

Scott Fitzgibbon Dorset FA If you're not excited about your business, why should anyone else be

Gareth John Wordcaster Media and Public Relations There is only one thing worse than no marketing. Doing it wrong.

Lee Cutter Alight Media Always be willing to listen to others and not be afraid to adapt and evolve

DORSET BUSINESS FOCUS / PREMIER PARTNER NEWS

AFC Business turns ten!

AFC Business, the commercial arm of AFC Bournemouth, celebrated its tenth anniversary last month. Launched in 2009 when the Cherries were bottom of League 2 and had just come out of administration, AFC Business has flourished alongside the football club’s rise to elite league status. The free-to-join business club now has more than 700 members and is the engine for all the club’s commercial activities. AFC Bournemouth commercial director Rob Mitchell said: “I am really proud and delighted that AFC Business has reached ten years – and it is getting stronger. “We are a long way from 2009 when I was working alone in the commercial department and we had lost a lot of connections with the business community. I believed a new business club was a great 6

January 2020 | Dorset Business Focus

opportunity for the football club to reconnect with business, bring people into a fantastic venue, showcase our hospitality and facilities and secure support, partnerships and sponsorships with companies. “Thank you to the businesses who have supported the football club since those League 2 days. Our strategy won’t change – it is very important that we celebrate the business community that we have got and keep those connections as strong as we possibly can.” One such firm is chartered accountants and business advisers Hill Osborne, which sponsored its first AFC Bournemouth match back in 1991. Richard Osborne, director and die-hard Cherries fan since 1965, said: “Backing the /company/dorset-chamber/

business club was a natural progression for us – and sponsorship has certainly worked. We have all grown together in this club and made excellent long-term constructive relationships with businesses and professional people.” Mr Mitchell said AFC Bournemouth was continuing to look at ways of developing the business club, refreshing the events programme, delivering even better networking opportunities and ensuring businesses were getting full value for membership. Mr Mitchell and Mr Osborne were speaking at a celebratory lunch held recently at Vitality Stadium to mark the tenth anniversary of AFCB Business For further information about the business club, visit www.afcbusiness.afcb.co.uk

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January 2020 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

The President’s Column by Liz Willingham

Happy new year! We are in a whole new decade. What does that mean for you? The ‘new year, new you’ thing is always a January focus for many, but it must be multiplied with a whole new decade ahead. It’s a good time to review and set out new goals for the future. I hope it brings you success and contentment both from a personal and business perspective. In some areas, things haven’t changed at all. As president of Dorset Chamber, I am still here! The past year has flown past and I was thrilled to be asked if I would do a second term, apparently only the second time in the chamber’s 70-year history. It gives me a chance to see a project or two through which have been bubbling away. The open debate about wellbeing, stress in the workplace, and mental health has now become a comfortable and constant topic of conversation within our chamber community. The conference held at the Hall & Woodhouse brewery in 2019 sponsored by Ouch Training was so successful and I’m pleased to hear it’s confirmed again this year; it’s testament to the need

for businesses to find information and support for their valued people. Business growth in our local economy within this sector is huge. That’s great, but sadly it’s also because the need is great. I know organisations of every size are putting the issue high on their agendas. I’d like to see the chamber go a step further. Whilst we need to continue to work on support structures and maintain awareness for our workforces, tell me what business organisation is looking out for our business leaders? Those who go to bed at night really needing to get a good night’s sleep but who stir at 3am then 4am then 5am, feeling the responsibility of multiple mortgages on their shoulders? There may be those in our business community who are struggling, or who are close to it and feel the pressure of the treadmill, the responsibility being too great to deal with. They may worry about their reputation and the reputation of their business. I believe Dorset Chamber, and perhaps the chamber network generally, is the right place for a neutral hub, go-to, safe place where

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Chatham House rules apply, and a cry for help can be understood as a wish to get things back on track without judgement. I’d like to establish a programme that actually provides real live support to our membership and beyond. We are not qualified to treat people of course. All we can do is listen and signpost but if we can create the right, confidential infrastructure around this then we are on track. I think we need it, and the response when I put this to our AGM attendees last month was in resounding agreement. With so many coming forward with enthusiasm to help we have already agreed to hold a dedicated ambassadors meeting about the project. I will keep you posted about progress. Do feel free to message me if you have a view on the idea. We are fortunate to have a progressive chamber and chamber leadership here in Dorset. The

stuffy perceptions of the past I genuinely see are changing with a team which is not afraid to make bold decisions. We are now consistently profitable with hard work focused on doing the right thing for our members. I relish the fact they are open to ideas and prepared to go the extra mile for us. We are all hopeful for some certainty and steadiness to return to the country; let’s see if by the next time I write this column we will ‘have Brexit done’? In my wonderful Liz Lean PR world we are excited to be starting the year with new clients to look after as well as taking our valued longstanding clients into new communications territories too. Some have big investments and initiatives they are launching to the world and as ever we feel enormously privileged to be helping to shout about them. I want to say a huge thank you to my team for their amazing, hard work and for their constant support for me. I am extremely grateful. I am looking forward to my second year and to getting to know even more of you along the way. I wish you all a really positive start to the 2020s! Best, Liz

BUSINESS FOCUS INTERVIEW

With Diane Grannell Principle of Bournemouth & Poole College Q1. It’s great to meet you today Diane. I’d like to begin our interview by asking you what your vision for Bournemouth and Poole College is? A1. Our college Vision is Transformation through Skills and Knowledge and that reflects what lies at the heart of what we seek to achieve for our students, local employers and local community. I believe very strongly in the social value of education as well as the economic value and am proud of what we do to promote inclusion and social mobility. I want the college to be mentioned in the same breath as schools and universities - recognised for the crucial and unique role we play in equipping our students with the technical and personal skills and behaviours they will need to build a successful long term future. Q2. It's obviously essential there are very close links on education and business so you are teaching the skills industry requires – something we very much support through Young Chamber. What’s your thoughts on this and how do you develop these links within the College? A2. We address this in several ways. The curriculum we offer has to work within the confines of qualification and examination boards, our responsibility is to make it relevant by using up to date technology and adopting industry standards. We have set up a series of sector specific Employment Advisory Boards on which local employers sit; these comment directly on our curriculum content and our resources, we then make changes so that what students are learning is up to date and contemporary. Our vocational lecturers are generally industry qualified and they keep up to date through their professional links and practice - all our lecturers spend time back in their industry at least once a year as part of their college CPD. Many of our managers are involved in local employer forums and form strong links through this route. Q3. We all know that technology is changing all aspects of our lives and it’s obviously essential that businesses embrace technology if they are to remain competitive. I would imagine this presents educations providers with a real challenge in terms of training people for jobs that do not yet exist? A3. This isn’t a new concept – jobs have been changing since the start of the industrial revolution and there are many examples of jobs that no longer exist because they have been replaced by automation. As you say, what drives most change in society, including the world of work, is technology and automation but there are two major present-day considerations: firstly the increasing pace of change and secondly 10

January 2020 | Dorset Business Focus

the challenge of achieving inclusive change. As educators, there are several things we can do. Make sure that students are technically up to date when they leave college and ensure that all students have access to the digital technologies they need, especially those students who come from more disadvantaged backgrounds. But just as important as technical skills are the personal skills and behaviours students will need to cope with, and adapt to, change throughout their lives - we should all encourage them never to think they have stopped learning. And finally we need to partner with employers to build an infrastructure that supports lifelong learning in all its various forms. Q4. An issue we often hear raised by employers is the importance of employability skills, not just technical skills. What’s your approach to ensuring our young people have these essential skills and the right attitude to work? A4. Yes, that’s what we hear too! An analysis of job adverts by LinkedIn earlier this year highlighted the top five soft skills as being creativity, persuasion, collaboration, adaptability and time management, but you can find lots of lists with slightly different skills. At BPC, we focus on helping our students to secure jobs as well as keep them. Employability is a key strand running through our curriculum both as an integral part of the vocational curriculum and also by way of bespoke sessions. We offer support with CV writing and interview practice and we set goals for personal development in the same way we do for study. A really valuable source of learning for students is to undertake a work placement, which for young people is an integral part of their study programme and which will be an even bigger part of the new T Levels. Sadly we struggle to secure enough work placements for all our students: I know employers sometimes find it challenging to devote the necessary resources to making these experiences meaningful, but it’s by far the most effective way of students learning the employability skills they will need, so the collective return on investment is significant in the long term. In fact, it can also be a source of future employees - many of our construction placements last year turned into apprenticeships this year! Q5. We are big supporters of apprenticeships in Dorset Chamber and we know that the College has a strong focus on apprenticeships across a wide range of sectors. When young people are making decisions about their future, they are obviously heavily influenced by their parents or carers, and I worry they may not really understand how apprenticeships work or even regard apprenticeships as a less academic route compared to A levels. How /company/dorset-chamber/

do you think we can educate parents so they understand the benefits and opportunities apprenticeships offer alongside the traditional route of A levels and a degree? A5. The 50% target for young people going to university was well meant but in practice has been damaging for technical and professional skills. It’s no accident that the UK now finds itself wondering how to promote the value of level 4 and 5 education to fill this skills gap. That said, I think attitudes are shifting and the parents I talk to at our Open Events are better informed about the value and long term career prospects that can be achieved through an apprenticeship route. Schools do have a key role to play through the careers advice and guidance they deliver to pupils and to parents and carers, as this helps form attitudes early on. However, there is still too often a belief that vocational routes are inferior and for the less bright, which I find perplexing when I look at the impressive range of local employers, many of them operating in highly specialist and innovative markets locally, nationally and internationally who offer well paid and interesting careers. We try to work closely with schools to ensure that as many pupils as possible are informed about the choices that are available and all our Open Events are well attended by the employers we work with and we are proud that in the face of an 8% decline in 16-18 year olds starting apprenticeships nationally, we’ve seen a 12% increase. Also of great value is the work you are doing through Young Chamber and events such as the annual Careers in Engineering evening hosted by Curtiss-Wright. Taking every opportunity to promote apprenticeship success can only help to enhance understanding. Q6. We often hear of the ‘skills gap’ and the challenges employers face when trying to fill vacancies at a higher skills level. How would you define the skills gap and what’s the approach the College is taking to try and address this? A6. I think defining the skills gap is near impossible! In Dorset with relatively low unemployment rates, it actually boils down to a people shortage. This means that it is vitally important for the college to offer a curriculum that matches the employment opportunities locally and for us to equip our students with the skills they need to join these businesses and make an early impact. To do this the links with

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employers I described earlier are crucial and the exposure to work and the contacts that are made when students undertake their work placements is also important. Apprenticeships are an ideal solution to skills gaps and also to local skills retention, because on completion of their qualification, most apprentices stay with their employer. Final point here is that we design our full time curriculum to ensure that progression routes are explicit, whether that be into employment or to a higher level course. Q7. In March the Echo reported the College had been awarded a Grade 3 by Ofsted in your last inspection in a number of areas, meaning that improvement is required. Can you outline the steps the College is taking to improve and address the points raised in the report? A7. I’m very keen that the Grade 3 judgement doesn’t obscure the many positive things that were in our report, for example apprenticeship provision, where our achievement rates are already approximately 10% higher than national averages and our strong Partnerships with employers that were recognised by Ofsted. Our provision for adults and students with high needs were also highlighted as strengths. However we recognise what Ofsted said about our study programmes needing to improve and are working hard to address the areas for improvement. We were therefore very pleased that our student achievement rates on these programmes rose by just over 8% in the 18/19 academic year.

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Q8. We know that funding is a challenge for colleges across the UK and this is something the British Chambers of Commerce have pushing Government on within the Chamber network. How are you managing to meet these financial pressures? A8. Yes, a recent study by the Institute for Fiscal Studies found that post 16 education has faced the largest cuts in recent years. Funding per student drops by about 22% at the end of the secondary phase. Our base rate of funding has remained static since 2013, in fact the rate for 18 year olds was cut by a further 17.5% in 2014. Also in 2014 we were required to continue teaching maths and English to those who don’t have a GCSE but weren’t allocated any funding to do that (for us that is about 60% of our 3,000 full time students). So like all colleges we’ve had to become extremely creative. Several years ago we set up a Shared Services with Brockenhurst College, we have reduced management posts, transferred some tasks previously carried out by teachers to administrative staff, focused on teaching hours and group sizes, reduced our equipment replacement cycles and removed low value added activities. Q9. The College is a fantastic resource for the area, offering both young people and adults the opportunity to develop their skills, not just for leaning but also pleasure. How important do you think lifelong learning is?

A9. One of the tragedies of recent years is the decimation of adult learning. A recent survey by the Learning and Work Institute highlighted that 2018 saw the lowest participation rate in the 22 year history of the survey with just 35% of adults participating in learning in the previous three years. The survey also highlighted inequalities, with older adults and those from more disadvantaged parts of society being underrepresented. We know there is huge demand as we have seen an increase of over 60% in adults studying English and maths with us in the past year. Given that we have spoken today about the importance of re-skilling, of inclusion, of filling skills gaps, this approach is surely one that needs to be changed and it is pleasing to see reference to lifelong learning in some party manifestos. Q10. Dorset Chamber and the College are Business Partners and work closely together. Is there anything you’d specifically like to say to the many businesses and employees that will be reading this article? A10. I’d like to say that I am acutely conscious of the college’s responsibility to our community and the importance of what we need to deliver for individuals and for businesses. We are keen to partner with more businesses to widen our training offer and I would encourage any organisation or individual with ideas or queries to get in touch.

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Responding to Climate Change seminar in Dorset Natural capital, carbon management and sustainable development were on the agenda at a Responding to Climate Change seminar held in Bournemouth towards the end of last year. About 80 people attended the event which was run by Savills planning, in conjunction with Bournemouth University (BU), Hoare Lee and Deep South Media in November. Chaired by Peter Lamb, a director in Savills Wimborne planning team, and hosted by BU in its Fusion Building, industry representatives attended to discuss best practice in sustainability and explore the different local and

national strategies for carbon management and sustainable development. Rob Asquith, who heads Savills planning for energy and infrastructure team and is based in Wimborne, spoke about natural capital. Natural capital is made up of all the natural resources â&#x20AC;&#x201C; geology, soils, air, water, biodiversity, landscape â&#x20AC;&#x201C; that provide valuable goods and services. He explained this has been the foundation of Government policy on the environment since the forming of the Natural Capital Committee in 2011. Bringing industry professionals together provided valuable insight into this topic and

About 80 people attended the event which was run by Savills planning, in conjunction

furthered the understanding of what a climate emergency means for Dorset. Savills opened in Wimborne in 1947 and now has about 140 staff at the office in Wessex House, with planning, energy & infrastructure, rural, development, valuation, cartography, building consultancy, occupier services, finance, ISO and residential estate agency teams offering advice and support to clients across the property sector in Dorset and the south coast. Building on over 160 years of Savills expertise, teams in Savills Wimborne office can provide market-leading consultancy and agency advice on large scale projects and residential schemes, public sector work and strategic land, amongst others, across the country. Offering an in depth service, integrated across property sectors, the teams in Wimborne are supported by a global network of experts.

with Bournemouth University (BU), Hoare Lee and Deep South Media in November. 12

January 2020 | Dorset Business Focus

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DORSET BUSINESS FOCUS / YOUNG CHAMBER

Over 2000 students to visit Big Bang @ Dorset Fair 2020 Dorset Council has confirmed that 2100 students from schools across Dorset are booked to attend the Big Bang @ Dorset Fair at The Tank Museum, Bovington, on Wednesday 18 March 2020. Big Bang is a programme of UK-wide events that get students excited about science, technology, engineering and maths (STEM subjects). Big Bang @ Dorset Fair 2019 was a real success with fun-filled shows, hands-on exhibits, interactive workshops and a wide range of careers information from 40 local and national employers, and this winning format will be repeated at the event next year. Exhibition space is booking up fast and businesses working in STEM related industries are encouraged to reserve their place at the event. Sponsorship opportunities for businesses across all sectors are also available with offers

January 2020 | Dorset Business Focus

starting at £150. Big Bang @ Dorset Fair 2020 will include an evening event for parents and carers to attend with students too. Mark Blackman, Corporate Director, Education and Learning said, “We are delighted to be hosting this amazing event again. It provides a brilliant introduction to STEM careers for young people in Dorset and enables employers to promote job opportunities face to face with students and teachers, and this year, to parents and carers during the evening session too.” John Sellgren, Executive Director of Place added, “The STEM sector is thriving in Dorset and

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it is essential to the area’s economic growth for employers to ensure that they are able to recruit people with the necessary skills and aptitudes to succeed in the sector now and in the future.” Businesses interested in supporting the Big Bang @ Dorset Fair 2020 can contact Joan Senior, Young Chamber Co-ordinator on 01202 714817 or email joan.senior@dcci.co.uk

Young Chamber is once again pleased to support Big Bang Dorset 2020!

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January 2020 | Dorset Business Focus

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Beating Business Crime Jim Beashel Dorset Police Chief Inspector (with strategic responsibility for business crime across the County) Dorset Police are committed to assisting the Dorset business community we are working on a number of initiatives and always invite your comments and feedback on what improvements we can make. Business Coordinating Groups (BCG) – We have 8 Neighbourhood Inspectors based across Dorset who have responsibility for a set geographical areas. They have, or are in the process of doing, established Business Coordinating Groups or modified BIDs which are made up of a variety of business types within their area in order to identify issues that the groups can hope to resolve. If you would like more information about the BCG’s and wish to get involved in your local area contact me (details below). Business Crime Seminars – We would like to improve our engagement with the business community and are keen to work with you in making Dorset a hostile environment for offenders to operate. I have spoken to

BID managers and the Federation of Small Businesses about holding a number of short seminars themed on a particular subject. These would be held at different locations across the County and we are exploring the use of technology that would allow people to follow and participate in the event on-line as we appreciate that time is an important factor for you all. I am aware that in many areas there are already established networks with regular meetings and while we are happy to organise events, where possible, it would make sense if we could piggy-back an existing meeting. If you are part of such a group and would be happy to assist then I’d be very grateful if you could get in touch and if you have an idea for a particular topic you would like the Police to provide an input on then please let me know. Dorset Police Cyber Crime Unit – Employees are often considered to be the weak link in an organisations cyber security. However, despite the prevalence of the threat, just 27% of

I’d be very grateful if you could get in touch and if you have an idea for a particular topic you would like the Police to provide an input on then please let me know.

Health-on-Line launch new product for SME’s Private medical insurer Health-onLine has today launched their new product, Business Protect, for the SME market. Business Protect offers a greater flexibility bringing more opportunity to meet a wider range of business needs and budgets.

Businesses can now build their own health insurance packages for their employees, choosing the options relevant to them without having to add a core module they might not need. The ability to pick and mix their own plan is new to the business health insurance market and one of the first of its kind; launched in conjunction with AXA PPP healthcare. Health-on-Line, SME Sales Manager Brendan said of the new product: “With truly flexible cover available, I feel the launch of our Business Protect product is going to be a pivotal moment in the employee benefits market! It’s no longer about what we have available and whether that meets your needs but about building a plan

January 2020 | Dorset Business Focus

businesses had cyber security training for their staff. A work force can only defend against a threat that they know about, and that’s where we can help. The Dorset Police Cyber Crime Unit is available to deliver free, impartial cyber security awareness sessions and workshops for businesses and networks. To find out more, please email our Cyber Protect Officer – Chris Conroy – at cybercrimeprevention@dorset.pnn. police.uk.

If you can assist with a Seminar or have suggestions for a subject or have any other comments then please email Jim.Beashel@dorset.pnn.police.uk

that really suits your employee’s requirements; ensuring both they and your business are getting the benefits they need and deserve. “This really is a turning point for private medical insurance. Because of the flexibility of our products, we can now provide healthcare benefits to a much wider audience, providing cover to businesses that either previously couldn’t afford it or they just couldn’t find a suitable product for their needs. “Whether you are looking for something comprehensive to cover you from beginning to end with our out-patient and treatment options, or are simply looking for a policy that just covers muscular skeletal issues, because your employees work in a physically demanding environment, with our Therapies package – Business Protect has it all.” Business Protect also allows options to be bought stand alone for the first time; giving

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the potential to reach new SME markets with lower cost options. Customers now have the ability to choose different cover options for different employees, depending on seniority, role or length of service. For example, a new business could choose to purchase treatment, outpatient, therapies and travel for their business owners and directors, and additionally put in place a package for their wider workforce with Therapies and Employee Assistance Programmes. All customers, regardless of options purchased, will be given unlimited access to the virtual GP service, Doctor @ Hand for everyone covered. Health-on-Line is a wholly owned subsidiary of AXA PPP healthcare, which means Business Protect members benefit from 75 years of experience in health insurance. www.health-on-line.co.uk @DorsetChamber

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Another year of milestones As 2020 begins, we wanted to reflect on the past 12 months. We thought 2018, our 15th anniversary year was a high, but 2019 proved to be yet another year of milestones, building relationships and exciting projects. Highlighting some of our standouts that took place helps to keep everyone focused and committed, so we wanted to share these! Following on from a number of new client wins at the end of 2018, the year commenced with everyone in high spirits and a selection of new projects. Our first major milestone was the new branding for The Mayfield Group; one of the countries leaders in park home decking and accessories. We unveiled the new brand at their annual supplier’s event at the Hilton Hotel, Bournemouth to a fantastic reception. Updating this 30-year-old brand with a fresh and effective new visual style sets them up for further successes and looks to reinvigorate and improve their marketing efforts. Following on from our work with the Bournemouth BID, we engaged the Weymouth BID including the We Are Weymouth tourism brand as their marketing partner. Due to our commitment to local authorities, programmes and initiatives, the whole team were excited by this new project. One of our immediate milestones was the new tourism directory and resource for the town which we launched in July. As we moved into April, Digital Storm commenced it’s first of many public speaking events with a number of our fab team presenting at the first of the Young Chambers, “Careers in..” series. This particular talk saw Curtis Williams, Leah Leach and Oli Evans discuss careers available within the industry for both University and Apprenticeship options whilst sharing their own experiences and career journeys. Many of our team have joined through apprenticeships, including our talented developer, Liam Geary. 20

January 2020 | Dorset Business Focus

The summer saw Digital Storm design and launch the website for Elysium Water Park, the £75 million waterpark which has received vast press attention with its potential opening in Bournemouth in 2023. We also welcomed several new members of the team including Olivia Girling, Chris Bowditch and Lucy Champion. Moving into August and following a rise of interest with podcasts, Digital Storm launched a new mobile podcasting service alongside a podcast for clients The Colour Works. This looked to explore the solutions that the business offered through insightful conversations with their clients and industry peers. As the award season came round, Digital Storm was selected as finalists for the Wirehive100 Brand Impact of the Year award for our work with The Colour Works. This saw a number of the team travel up to London for a Masquerade themed awards ceremony. We were proud this year to get involved with the 25th Dorset Business Awards and cosponsor the Creative Impact Award alongside Liz Lean PR. The idea behind this award was to recognise the great work being undertaken by the fantastic community of creative and digital companies around Dorset. “It wasn’t an easy decision to choose a winner, as all the finalists delivered highly impactful campaigns, but we had to choose one. Well done again to Global Brand Communications for winning!” says Lesley Simmons, Director.

As the year drew to a close, we managed to squeeze in a final success with the launch of the new Silicon South Network website. Throughout 2019 we got more involved with SiSo including joining the Steering Group. Having been delivering support to businesses for a number of years following a publicly funded agenda, SiSo are now changing to deliver an agenda set by the sector itself. “We are very proud to be involved with Silicon South as they look to offer support and increased opportunities to the creative, tech and digital sector” says Paul Andrews, Director. “It’s always been our goal to add true value to all our business endeavours. 2019 has been a great year for Digital Storm and we look forward to what 2020 will bring us and our clients. I would personally like to say a big thank you to our talented and dedicated team as well as to our fantastic clients.” Damion Hazael, Director.

In the past year, the UK has seen a 24% rise in the popularity of podcasts. Therefore Digital Storm saw this as being an important service to add to our marketing mix Curtis Williams, Marketing Manager. /company/dorset-chamber/

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If you would like help with your marketing, website or design, feel free to contact Digital Storm on 01202 298392 or email www.digitalstorm.co.uk

@DorsetChamber

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DORSET BUSINESS FOCUS / NEW MEMBERS

Dorset Chamber of Commerce & Industry welcomes our New Members

Arena Business Centres Ltd 9 Nimrod Way East Dorset Trade Park Wimborne Dorset BH21 7UH Contact 01202 862300 www.arenabusinesscentres.com Arena helps companies looking for workspace and cost certainty in one monthly fee. They provide flexibility allowing companies to easily scale their business, whilst delivering a transparent alternative to a lengthy lease. Arena makes it easy for businesses to stay agile in a competitive market.

Haynes International Motor Museum Sparkford Yeovil Somerset BA22 7LH Contact 01963 442796 www.haynesmotormuseum.com Haynes International Motor Museum is home to the UK’s largest collection of over 400 vehicles. On visiting you’ll also discover an onsite gift shop, café, workshop and restoration centre and a stylish venue perfect for your next event.

Precision Acoustics Ltd

DS Consortium Group Ltd

Hampton Farm Business Park Higher Bockhampton Dorchester Dorset DT2 8QH Contact 01305 264669 www.acoustics.co.uk Precision Acoustics are a leading global manufacturer of ultrasonic measurement equipment such as hydrophones, transducers, and test stations. We offer a range of consultancy services for development of custom measurement devices and systems to medical, industrial and academic customers.

230 High Street Swanage BH19 2PQ Contact 07532 889488 Business growth and innovation advice for business, start-ups and individuals looking to expand their growth. Going from an idea to a product ready for market can be a daunting task but using coaching methods perfected by Bob Proctor this can be simplified.

Tiger Communications plc

Brooklands Commercial Finance

HBL Mediation

Unit 1 Charlotte Court 14 Old Milton Road New Milton Dorset BH25 6DT Contact 01425 627511 www.brooklandscf.com A leading property finance broker with a combined experience of over 100 years. We excel in arranging all types residential, BTL and commercial mortgages, development and bridging finance, cashflow and business loans. We are whole of the market and directly authorised by the FCA.

C/O Unit B Acorn Business Park Poole Dorset BH12 4NZ Contact 07944 669389 We offer mediation as a way of alternative dispute resolution (ADR) covering Dorset, and the south west. Appointments are available 7 days a week and evenings to make the service very accessible. The areas covered include Workplace, Community, Inter-Generational, Family, School and Civil and Commercial.

Exalt Training Ltd

Land & Wave Swanage | Sandbanks

78 Dorchester Road Wool Wareham Dorset BH20 6EL Contact 07889 502247 www.exalt-training.com We design and deliver business skills training and professional qualifications which aim to improve the effectiveness and capability of your workforce. All our programmes and apprenticeships are tailored to meet your specific requirements. Talk to us about training in customer service, mentoring, coaching, business skills, production 22

Unit 14 Jaden Centre Swanage Dorset BH19 1EJ Contact 01929 423 031 www.landandwave.co.uk We are a Swanage based Outdoor Adventure company specialising in school trips, team away-days, adventure training & epic outdoor experiences. With stunning Dorset locations, Unique, unforgettable activities and experienced, friendly staff who are without doubt, the best in the business. Contact for Dorset Chamber discounts.

January 2020 | Dorset Business Focus

Rubicon Recruitment Group 71-73 High Street Poole Dorset BH15 1AF Contact 01202 680311 www.rubiconpeople.co.uk At Rubicon, our recruitment approach is that of a consultancy rather than an agency, providing a full service to both candidates and clients, including placing both permanent employees and temporary workers, across Commercial, Technical, Engineering, Industrial and Senior disciplines.

Space Time Ltd 31A Avon Road West Christchurch Dorset BH23 2DF Contact 07780 877167 www.space-time.co.uk We are a compliance risk advisory consultancy, specialising in anticorruption, bribery, International Export Trade Controls and Sanctions. We provide advice on compliance frameworks, management and conduct of audit and risk reviews, development of policy, monitoring & control processes and training.

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77-79 Christchurch Road Ringwood Hampshire BH24 1DH Contact 01425 891000 www.tigercomms.com Headquartered in Ringwood, Tiger is an international market leader with over 40 years’ experience and a “staff first” ethos. Our Prism software delivers business intelligence, call management information, and collaboration analytics solutions to corporates, public sector organisations and SME’s.

Vanguard Security Services Ltd Suite 5 319A Holdenhurst Road Bournemouth Dorset BH8 8BT Contact 01202 523573 www.vanguard-services.co.uk Vanguard take pride in our staff and our ability to supply our clients with a bespoke and flexible service for their security requirements. We offer a wide spectrum of services to suit every situation and budget.

Tank Museum Linsay Rd, Bovington, Wareham BH20 6JG Contact 01929 405096 www.tankmuseum.org The Tank Museum brings history to life with the world’s best collection of tanks, plus explosive live ‘Tanks in Action’ displays. See over 300 huge military machines and hear amazing true stories as you explore our 10 powerful and aweinspiring exhibitions – covering a century of history. @DorsetChamber

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January 2020 | Dorset Business Focus

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New Faces, New Places Celebrating new roles being filled within the Members of the Dorset Chamber

New Conveyancing Associate at Steele Raymond

Florence Tyler joins CrystalPoint Accountancy

New Appointment at Weymouth College

CrystalPoint Accountancy, Poole, is delighted Florence Tyler has joined their team as Client Bookkeeper. After recently becoming fully AAT qualified she joins the busy bookkeeping practise to support clients. Florence has previously worked in the accounts team for a local charity and is excited to expand her knowledge and skills in her new role. www.crystalpointaccountancy.com

Natalie Merry has joined Weymouth College as Director of Apprenticeships and Employer Services. Natalie – who started as an apprentice – has previous experience working in management roles with both private and public sector training providers, most recently supporting an NHS Trust developing clinical and corporate apprenticeship programmes and worked with teams in the transition from Apprenticeship Frameworks to Standards.

New appointment at Bournemouth Airport Aviation and logistics professional Tim Etches is the airport’s new Operations Director, responsible for directing all aspects of safety, security, infrastructure, service capability and regulatory compliance. During his RAF career, Tim a former Wing Commande became a Logistics Operations Director, providing worldwide operational support for all three armed services

Top-tier Dorset law firm Steele Raymond has appointed a leading residential conveyancing associate solicitor to its rapidly expanding residential property team. Georgina du Pon joins Steele Raymond after eight years at leading London law firm Farrer & Co LLP, where she specialised in high-value residential property work, acting for high-net-worth individuals, trust companies, investors and banks. www.steeleraymond.co.uk

www.bournemouthairport.co.uk

www.weymouth.ac.uk

New Facility Manager at Caterpillar Marine Power UK Ltd

Accreditation for Caroline at the Dorset Chamber Caroline Ogilvie joined the company in mid September this year and has worked hard to pass her BCC accreditation exam. We would all like to congratulate Caroline on her progress in the International Trade Team especially as we have been inundated with a massive workload these last few months, but we are tremendously pleased that she is now Accredited to Stamp Documentation for the International Trade Department. www.dorsetchamber.co.uk

Steele Raymond furtherstrengthen Residential Development Team

TDSi Appoints New Internal Customer Advisor

The Residential Development Team have appointed Commercial Property Partner, Chris Dolan. Chris joins Steele Raymond from a large Hampshire-based firm, where he spent the past five years and, prior to this, has worked for a prominent national law firm.

Integrated security manufacturer TDSi is proud to announce the appointment of Emily Phillips as its new Internal Customer Advisor, based at the company’s Poole headquarters. Emily’s new role will see her assisting customers from across the company’s UK and international export markets.

www.steeleraymond.co.uk

www.tdsi.co.uk

Caterpillar Marine Power UK Ltd has appointed Sue Wheddon as Facility Manager. Sue has been employed by Caterpillar for over nine years and relocated from Caterpillar UK in Desford to Wimborne to take the role as Factory Manager. Sue has since been promoted to Facility Manager and is responsible for the running of the whole Wimborne site including all manufacturing, the local systems and processes in place, to integration with Caterpillar Inc. and the welfare of all employees. www.marine.cat.com

Expanding team at Saffery Champness Accountants in Bournemouth Saffery Champness Chartered Accountants continues to expand its Bournemouth office with 8 new recruits in all areas of the business as a result of the continuing inflow of new work being won by the successful team. The thriving practice is one of the top twenty firms of chartered accountants in the UK and has been established for over 160 years. Head of office, Partner Nick Fernyhough advised, “It is great to be able continue to grow the business in Dorset and provide more news online - www.dorsetchamber.co.uk/news

top quality opportunities for local professionals to further their careers in a firm that focusses on developing individuals so they can fully achieve their potential. “This new round of recruitment continues to build the team in the office that was recently strengthened by the arrival of Jamie Lane as a new partner. “The firm always looks for top quality local people to ensure that we provide the highest quality of advice and service to our clients.” www.saffery.com 25

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£250k R&D Cashback for Software Developer Innovation tax incentives consultant Rob Sowden of Business Cash Enabler reports a phenomenal government cashback for one of his software clients. Rob reports “I set up the owner of this software/data analytics business 3 years ago on HMRC’s Research & Development (R&D) tax credits scheme and so far the business has received in excess of £250k cashback. “Many businesses and their advisors haven’t associated the R&D tax credit scheme with the digital sector, however, innovation including software development, writing/integrating

APIs, algorithms, coding, Big Data analytics and app development, can all potentially meet the scheme criteria. Qualifying PAYE and 3rd party developer costs may qualify for cashback. “For the past five years I have been increasing awareness of the government’s innovation tax incentives. The R&D tax credits scheme was introduced back in 2000/01, yet it still

January 2020 | Dorset Business Focus

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seems to me that we are just at the beginning of awareness, even though £26.9bn has paid out since inception, it is still estimated that around 80% of eligible companies have not claimed or have under-claimed. Some clients have been assisted to claim by their accountant as they are in an obvious sector such as engineering or manufacturing. Interestingly though, many businesses that are not in these classic innovation sectors are also benefiting from the government’s R&D cashback, notably digital and IT in Dorset, but no sector is exempt if a business has truly innovated. “The government paid out £4.3bn in the last reported year, with an average SME claimant receiving £53k annual benefit. Many companies that have previously claimed have received small amounts, £10k, £20k, £30k, when they may have been entitled to 2, 3 or 4 times that amount, often a healthy six-figure cashback. Under-claiming happens when the claim process is mistaken for an accountancy workstream, but it really requires a technical appraisal, combined with specialist knowledge of the

tax legislation. Maximised claims are based on a technologist-led approach to ensure all eligible innovation activities are included in a claim and importantly, that projects that aren’t eligible haven’t been included, avoiding a potential HMRC clawback. It is possible to receive a cashback under-claim for the prior two years, which can bring in an unexpected cash injection to a business - but there is a strict HMRC deadline for the prior two accounting periods, claim it or lose it! It is well worth asking for a free eligibility check, even if a business has previously benefited under the scheme.”

For more information visit www.businesscashenabler.co.uk or to arrange a free health-check send a request to: enquiry@businesscashenabler.co.uk

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Affiliated Town Chambers Dorchester Chamber for Business

www.dorchesterchamber.co.uk We play an active role helping to promote local business and enterprise, representing a wide range of businesses both large and small. Our priority is to help our members work together to boost trade. In addition, we are also working with community partners on our Retain & Retrain campaign to promote apprenticeships and similar initiatives to further enhance employability in Dorchester.

Ferndown Chamber For Business

www.ferndownchamber.org.uk Ferndown Chamber For FERNDOWN CHAMBER FOR BUSINESS Business works tirelessly to make Ferndown a great place to do business. We work with the Town Council and local organisations such as the Rotary Club to put on events in the town to bring the public and businesses closer together whilst promoting the town in a positive way.

Gillingham Chamber of Commerce

www.gcci.co.uk Gillingham Chamber of Commerce and Industry has been around since the 1930s and continues to have nearly 100 members. Many of our members come from outside the High Street where diversity encompasses old family firms, industrial estate Units and new modern work from home and digital businesses. We are very much involved in local initiatives and other groups such as Town Council, Gillingham School, Gillingham in Gear, Dementia Friends, Town Team in particular. We are becoming more visual within the town and host monthly networking happy hours where we often have local speakers talking to our members.

Shaftesbury Chamber of Commerce

www.shaftesburychamber.co.uk The Shaftesbury Chamber has around 100 members from its two business parks and independent High Street businesses. They hold monthly networking meetings and are very active in the development of the town’s economy. Unlike many other towns, Christmas lights and activities are entirely run and paid for by Chamber members.

Sherborne Chamber of Trade and Commerce

www.sherbornechamber.co.uk The Sherborne Chamber of Commerce exists to promote its members’ businesses and the wider business community. It has a membership in excess of 150. The Chamber is involved in just about every event that takes place in the town, supporting the Sherborne community, attracting media interest and creating a memorable experience for visitors to the town.

Swanage & District Chamber of Trade

www.swanagechamberoftrade.co.uk Swanage Information Centre won another award in the South West England Tourism Excellence Awards and now holds a Gold and Bronze Award for Visitor Information Service of the Year. Swanage Town Council has funded and refurbished the Information Centre and four of the twelve toilet blocks in the town. It is great to see in this current climate investment in facilities that give a better visitor experience for people visiting Swanage.

Weymouth & Portland Chamber of Commerce

www.wpchamber.co.uk The Chamber has been supporting firms in Weymouth and Portland for almost 90 years. We’ve helped many people to find their feet in the local business community, by providing an environment where they can connect with likeminded people. In recent years we’ve represented the concerns of businesses to the local councils, contributing to a significant cut in the cost of car parking charges.

Member To Member Chamber Offers

10% OFF CMS

from Triple Helix Ltd Increase your Companies efficiency and profitability with creative digital business solutions using our CMS: Content Administration Made Simple (CAMS). We provide innovative solutions with a simple to control system allowing you to maintain Web and eCommerce content. Our vast experience with website design and implementation, online merchant centre’s (e.g. eBay/Amazon) and processes will enhance your brand, increase sales, efficiency and profit. We’re pleased to offer a 10% discount on orders placed before 31st March 2020 to Dorset Chamber members. Plus, a two hour free evaluation. Contact Stuart Palmer on 01202 437924 or hello@triple-helix.co.uk www.triple-helix.co.uk more news online - www.dorsetchamber.co.uk/news

Free R&D cashback checkup

Many innovative SMEs have not claimed an annual cashback or tax credits entitlement from HMRC, or they have claimed far too little. Innovation tax incentives specialist, Business Cash Enabler, will provide a free eligibility check for Dorset Chamber members. There could even be a cash surprise awaiting for an under-claim for the past two years! If your business carries out any form of unique innovation you may qualify for this annual credit. Normally paid as cashback, the average annual value is over £50k. More info at: businesscashenabler.co.uk Contact Name: Rob Sowden Contact Email: enquiry@businesscashenabler.co.uk Contact Phone: 07732 627085

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Supporting our local community J.P. Morgan is a leading global financial services firm with a presence in Bournemouth for more than 30 years. The location is a technology and operations centre with global reach, supporting activity in more than 90 markets across more than 40 countries, resulting in a diverse range of career opportunities for the 4,000 people employed locally. The firm’s on-going involvement in the local community continues with both volunteerism and philanthropic investments. It has a very strong history of community engagement, making numerous donations to support local not

for profit organisations, charities and schools – in fact more than 200 organisations were supported in this way both last year and this year. Support provided includes financial donations and volunteerism as well as best practice sharing and other practical support. A recent Dragon Boat event in Poole Park, organised by J.P. Morgan, raised a significant amount of money that was shared amongst three charities namely Alzheimers Society, Hope House Training and Support and Macmillan Caring Locally. 350 employees took part and as a result donations of £8,000 were made to

A recent Dragon Boat event in Poole Park, organised by J.P. Morgan, raised a significant amount of money that was shared amongst three charities namely Alzheimers Society, Hope House Training and Support

each of the charities involved. An active Good Works volunteer programme also saw staff support more than 100 projects across the local community last year including help with environmental conservation, refurbishment work and mentoring individuals supported by local charities. The company is also now in its seventh year of offering Apprenticeship Programmes for students to join the firm after 6th form or college. Both the Financial Services and Technology apprenticeships are now 4 year offerings that include a full honours degree from the University of Exeter as well as professional qualifications whilst earning a salary and gaining valuable industry experience. The apprentices attend a comprehensive induction and are fully supported through their time as an apprentice. The alumni from the programme have overwhelmingly been able to stay within firm and there has been some exciting progression and mobility to some other global locations. You can find out more at www.jpmorgan.com/ apprenticeship and www.jpmorgan.com/ technology-apprenticeship

and Macmillan Caring Locally

Members of the Dorset Disabled Canoe Unit, one of the more than 200 local organisations supported during 2019, with Sam Cato, (front blue jumper) a member of the J.P. Morgan Community Relations Committee by the River Stour

January 2020 | Dorset Business Focus

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BUSINESS LEADER OF THE YEAR Sponsored by Dorset LEP

EXCELLENCE IN ENGINEERING & MANUFACTURING AWARD

ENHANCED BUSINESS GROWTH AWARD

EMPLOYEE HEALTH & WELLBEING AWARD

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DORSET ENVIRONMENTAL BUSINESS AWARD

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Sponsored by Dorset Wildlife Trust & Kingston Maurward

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January 2020 | Dorset Business Focus

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CREATIVE IMPACT AWAR Sponsored by Liz Lean PR & Digital Storm

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BV DAIRY INVESTING IN DORSET AWARD

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LESTER ALDRIDGE COMPANY OF THE YEAR

APPRENTICE OF THE YEAR Sponsored by Superior Group Ltd

PKF FRANCIS CLARK FAMILY BUSINESS AWARD

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TEAMJOBS TEAM OF THE YEAR

January 2020 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

A-One Insurance Group Launches New Claims App The A-One Insurance Group (AOIG) has developed a free claims’ app to support clients with incidents across multiple areas of cover to assist with their claim process whilst also speeding up the whole claims process. The app called A One Insurance Claims, is available for both Apple, smart phones and android devices and covers all property and motor claims at present. Allowing 24/7 access to upload details when it is most convenient to the client and can be used as a prompt to capture the key information needed to support a claim. Developed in response to clients’ changing demands on availability and interaction, the app has been specifically designed to speed up a claim’s process and add flexibility to the way in which AOIG engages with its clients. Group Operations Director, Sarah Eades, said: “Claims can happen at any time, of the day or night and our newly created app

allows our clients to be walked through the claims process when reporting an event to enable them to provide relevant details and submit photos immediately, at any time, all from your phone or tablet. It is available for anyone holding a property or motor policy with us.” “Featuring a clear interface, the app offers straightforward quick questions, plus prompts, for all the key information - which when faced with an unexpected event many clients understandably can forget to capture.” “You can record the time and location of a claim. If you are at the scene of the incident, you can use GPS to pinpoint the precise location, select the cause of damage, give incident details, be prompted for 3rd party details, take photographs and give an approximate cost of damage incurred. It's easy to add witnesses and additional information, such as a crime reference number.

“Having all the relevant information to hand is not only important when the unexpected happens, but also offers reassurance through knowing that an accurate record of your information will go directly to us once you have reviewed it for submission. All of which will assist in reducing the length of time for a claim to be settled.” AOIG recently celebrated its silver jubilee and has grown to become a top 50UK Independent insurance brokerage and one of the largest privately-owned insurance brokers in England. From its head office at Ringwood, a team of more than 130 specialists work for people seeking cover for everyday personal requirements across the south in personal lines, SME business insurance, commercial risk management, protection and bespoke schemes, including aviation. With its commitment to innovative solutions, technology

has transformed A-One’s systems in 25 years and it has always been swift to respond to clients’ concerns. It was a national finalist in the Cyber Broker category of the UK Broker Awards 2018, in recognition of how it both promotes and delivers cyber cover. For more information about A-One Insurance group, visit www.aoig.co.uk

The Hip & Common Injuries The hip joint is what we call a ball and socket joint. This type of joint allows good amounts of movement but is also very stable. This is vitally important for the hip as it provides a connection from the pelvis to the lower limb. Bony anatomy: The main 2 parts we are concerned with are the socket in the pelvis, which we call the acetabulum and the ball at the end of the thigh bone, which we call the femoral head. Normal alignment of this joint allows the leg to move into a number of different directions but is also very stable when weight is going through it. There is also a strong capsule around the joint, with 3 very strong ligaments that wrap around the joint in different directions, again allowing movement but also stability. Hip Cartilage: Over the end of the femoral head and within the socket we can find shiny white articular cartilage. As it is shiny and smooth it helps reduce friction within the joint and can also add a small amount of cushioning. Around the lip of the socket we also have an additional piece of cartilage called the labrum which adds to increase to surface area of the socket, helping provide even more stability.

Hip Muscles:

Common Hip Injuries:

There is a long list of muscles associated with the hip (most people agree that there are 17 of importance). They work to move the hip in different directions: • Hip flexion – this involves bringing your knee to your chest and the muscles are all located at the front of your hip and thigh. • Hip extension – this movement involves taking your leg behind you, with the muscles being located in your bottom and back of your leg. • Hip adduction – taking your leg across you, with the muscles being in the groin and down the inside of your leg. • Hip abduction – taking your leg out to the side, with the muscles being found on the outside of your hip and thigh. • Hip rotation – your hip can rotate in and out with the muscles being in the pelvis and outside of the hip

There is a long list of potential hip injuries but here are some of the more common ones: • Hip osteoarthritis – as the shiny articular cartilage starts to wear, which is quite normal as part of us getting older, it can potentially get to a stage where it is worn through and exposes the bone. This can get very painful and affect mobility. • Hip fractures – more common in women over 65 and usually involves a fall onto the hip/side. • Hip impingement – this condition involves either the femoral head or the socket (sometimes both) not developing perfectly meaning the bones don’t articulate as they are supposed to. • Labral tears – associated with hip impingement are labral tears where the rim of cartilage around the socket can get caught between the bones and potentially torn. • Lateral hip pain – this involves the structures that cross or attach onto the bony prominence on the outside of the thigh, called the greater trochanter. • Muscle injuries – it is possible to injure any of the muscles associated with the hip. Most commonly we see adductor/groin strains.

If you suffer from hip pain or are pre/post operative hip surgery and would like more information please get visit www.bridgehw.com more news online - www.dorsetchamber.co.uk/news

Actisense Team (Photograph courtesy of Studio Shotz Photography)

Dorset businesses benefit from world-leading innovation support Starting and growing a technology-based business is tough. It’s estimated that 90% of business fail and there are many common pitfalls. It’s therefore vital to build a strong team around you and tap into all of the support on offer. But what if one of the world’s leading business incubators was on your doorstep to help? Well quite simply it is. SETsquared, the enterprise partnership between the universities of Bath, Bristol, Exeter, Southampton and Surrey and business support expert, has recently been ranked as the Global no. 1 University Business Incubator for the third time in a row and it’s right here in the south of England. Since launching in 2002, it has supported over 4,000 entrepreneurs, helping these companies raise over £1.8bn of investment. Whatever stage your business is at, SETsquared can offer a package of business and innovation support to suit your needs. It has five physical incubators based near its university partners offering regular business reviews, mentors, entrepreneurial communities and investor readiness training. In addition, there are free two-day Entrepreneurs Programmes which will help you decide whether your business idea can make money and also offer assistance for later stage, growing companies. The last 18 months have been pivotal in SETsquared’s evolution as it has expanded its offer to support ambitious, high-growth businesses. Following a £5m award from 40

January 2020 | Dorset Business Focus

Research England, their Scale-Up Programme has been developed to support the most innovative scale-up companies across the UK. As well as benefitting from being part of a high-profile network, the scheme helps business to access public and private funding, specialist expertise from its university partners, and a doorway to the talent these institutes can provide. Dorset-based businesses have already been benefited from this world-leading, specialist support. Poole-based marine electronics specialist, Actisense, is currently being supported on this programme. Phil Whitehurst, CEO of Actisense, comments: “Our team has steadily grown in the past 22 years and we now employ

a talented team of 28 engineers, operations and manufacturing staff. We are delighted to engage with SETsquared through their Scale-Up Programme. We have ambitions to be the number one player in our core marine electronics market, as well as a desire to tackle the fast-growing agri tech sector. Through mentorship and access to academic expertise and potential funding, we plan to take full advantage of the Scale-Up Programme to expedite our growth.” Simon Bond, Innovation Director at SETsquared says: “SETsquared’s doors are open. We want to talk to anyone who is thinking of, or is in the process of, starting a technology or knowledge-based business. Whatever stage you’re at, we have a programme which can help you. At SETsquared we recognise that every entrepreneur and every business is very different, so we don’t adopt a one size fits all approach. Our mentors, advisors and staff have been there and done it and that’s an invaluable wealth of expertise that you could benefit from.” Find out how you can tap into SETsquared’s expertise at SETsquared.co.uk

SETsquared Team /company/dorset-chamber/

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International Trade welcomes you to 2020’s new training program Welcome to 2020! We are all hoping that the world of International Trade will be more stable this year but as we continue with changing times, the need for skills and expertise in this area continues to grow. We are therefore delighted to have overhauled our International Trade training programme for 2020, delivered by International Trade Matters Ltd, and we’re looking forward to meeting many of you on the courses that are available. We offer a range of courses that will enable you to achieve the British Chambers of Commerce Foundation Award in International Trade. This is critically important for all professionals working in International Trade

whether as dedicated Export or Import staff, or Finance or Commercial Managers overseeing international activities. Aside from the courses that lead to this qualification, there are specialist courses available for topics such as Dangerous Goods, Building an Export Strategy, and Masterclasses for those with existing experience to develop their knowledge and expertise further. If your company needs to train new employees, or develop and update skills for existing staff, take a look at the programme below and on the website and find the courses that will prove most valuable for your organisation.

First time exporter? or need assistance with export documentation? Speak to the experts at Dorset Chamber on 01202 714800

Dorset Chamber International Trade Training Date

Event

Time

Venue

Price (+VAT)

Sponsor

Incoterms 2020

09:30 - 16:30

Dorset Chamber of Commerce & Industry

Members £281.25, Non-Members £375.00

Dorset Chamber dorsetchamber.co.uk

Introduction to International Trade

09:30 - 16:30

Dorset Chamber of Commerce & Industry

Members £281.25, Non-Members £375.00

Dorset Chamber dorsetchamber.co.uk

Working with Agents and Distributors

09:30 - 16:30

Dorset Chamber of Commerce & Industry

Members £138.75, Non-Members £185.00

Dorset Chamber dorsetchamber.co.uk

Latest update from Export Controls Joint Unit

08:30 - 11:00

Dorset Chamber of Commerce & Industry

Members £25.00, Non-Members £50.00

Dorset Chamber dorsetchamber.co.uk

International Trade Payment Process

09:30 - 16:30

Dorset Chamber of Commerce & Industry

Members £281.25, Non-Members £375.00

Dorset Chamber dorsetchamber.co.uk

Special Customs Procedures and Customs Audit Preparations

09:30 - 16:30

Dorset Chamber of Commerce & Industry

Members £281.25, Non-Members £375.00

Dorset Chamber dorsetchamber.co.uk

Incoterms 2020 Update

09:30 - 12:30

Dorset Chamber of Commerce & Industry

Members £138.75, Non-Members £185.00

Dorset Chamber dorsetchamber.co.uk

Jan

Feb

January 2020 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

Cycle challenge by 4Com raises over £26,000 1700 km Parisian cycle challenge by 4Com raises over £26,000 for MYTime Young Carers Charity and the Alzheimer’s Society! 4Com, an award- winning Telecoms communications company, with its UK HQ based in Bournemouth, took on a dual fundraising challenge to raise funds for MYTime Young Carers Charity and the Alzheimer’s Society. The popular staff challenge has, so far, raised an incredible £26,000 for the 2 charities. Over 100 staff members from the business took on the initial challenge of a 24- hour virtual cycle ride, covering the distance from Paris to Bournemouth, but with the intention of carrying on and achieving as many miles as possible to maximise money raised. An incredible distance of 1700 kms was achieved, the equivalent of 2 round trips from Paris to Bournemouth! 4Com cyclists took 30- minute ‘shifts’ on the static bikes in order to achieve their goal and even determinedly cycled throughout the night. There were 4 bikes set up, with at least 1 bike always in action. Cyclists could even see their journey as it happened as the bikes were linked to a TV screen, which detailed the route. Staff within the business didn’t miss out on any of the journey as the action was live steamed to all 8 floors of the 4Com building. Krista Cartlidge, Executive Director at MYTime Young Carers Charity kicked off the bike ride and put in a very credible ‘shift’, heading the leader board for some time with her performance. 4Com staff member, Mark Ashley joined Krista in her cycle shift and commented, “It’s really rewarding getting involved. I love cycling and doing it for 2 such great causes means achieving 2 4 1!” The second fundraising challenged involved 6 engineer staff who completed a 15,000 skydive. 4Com Director Dean Cartledge advised, “Charity is an integral part of our business culture, it’s hugely important to us. We like to get the staff involved in our fundraising challenges and make them feel a part of each initiative. We are hugely proud of staff commitment shown for this virtual cycle challenge, with over 100 staff participating and many more making donations.” MYTime Young Carers Charity Executive Director Krista Cartlidge enthused, “Wow, what a fantastic amount raised! A massive thank you to the incredible staff at 4Com for choosing to support MYTime with their virtual bike ride and skydiving event. Through the hard work and commitment shown by the staff at 4Com, MYTime will be able to provide young carers with a break at our outdoor centre in Worth Matravers. These breaks are an invaluable opportunity for young carers to have fun, make friends and to take some time out from their caring responsibilities.”

Greendale charge ahead at The Tank Museum

Dorset Chartered Builders, Greendale Construction Limited, has started work at The Tank Museum, Dorset, where work is being carried out to create new office space for staff, as well as refitting existing offices. Based at Bovington, the main training centre for tanks in the First World War, The Tank Museum boasts one of the world’s best collections of tanks and live exhibitions, telling the story of armoured warfare from World War One to the present day. The works, which commenced on 24 September 2019, and are due for completion mid-February 2020, will be carried whilst the museum stays open with minimal disruption to the visiting public, and includes the removal of an existing mezzanine level and stairs, strip-out of existing offices, the construction of a new mezzanine floor for the newly built extended offices, and a full refit of the existing office space. During the project, Greendale has the tricky task of working around half a tank stationed on the ground floor which cannot be moved for the works. Chris Kane, Greendale Construction Director, commented: “Greendale loves a challenge and is experienced with working to tight schedules, limited space and tricky logistics, but it’s the first time our teams have had to work around half a tank! However, nothing fazes us, and we are proud to be working at Dorset’s largest indoor attraction and look forward to handing over the much improved office space in February.” Director of The Tank Museum, Richard Smith, commented: “In the last 10 years The Tank Museum’s visitor numbers have doubled and our workforce increased but our staff facilities remain the same size that they were in 1984. This development will address the issues of overcrowding and give our team a pleasant working environment.”

Suttles Electric Vehicles Drive A Dorset-based civil engineering and construction group is saving tonnes of CO2 emissions a year after adopting electric vehicles into its fleet. Suttles, which employs almost 100 members of staff across four sites in Poole and Swanage, has purchased 13 electric and hybrid vehicles over the past year, with plans to extend this further in 2020. Included in this number are seven fully electric vehicles (EV’s) from brands such as Tesla, Jaguar, Volkswagen and Peugeot with another being purchased at the end of this year, as well as five plug-in hybrids (PHEV) and one regenerative hybrid. The newest additions are two fully electric Peugeot vans which will reduce their emissions in the Poole area. These vehicles combined are estimated to be saving around 30 tonnes of CO2 and 218kg of NOx emissions per annum compared to the petrol and diesel vehicles they have replaced. Operations Director John Suttle voiced his thoughts on the subject: “My experience tells me that the cars and vans that we have invested in do herald a new benchmark for transportation in terms of their reduced impact on the environment and health, but also safety. I think that modified driving techniques in terms of maximising range and regeneration and taking charge breaks will, in time, lead to less accidents.” With the recent growth of the Suttles Group, they continually strive to minimise any negative impact they may have on the environment and this year saw Suttles accredited to ISO standards, a huge achievement meaning the company meets internationally recognised standards for its environmental management systems. Further recognition of the drive to continually improve on emissions reductions came from FORS (Fleet Operator Recognition Scheme) with renewal of the companies’ Silver accreditation. John Suttle added: “Personally I’ve long been an advocate of the view that on a very basic level, humans could and should be generating and using energy more efficiently. As a business I think we’ve been making more progress in this regard since we obtained Swanworth Quarry in 2011. The difference we can make right now is limited but we aren’t finished just yet.” Suttles operate two quarries in Purbeck; Swanworth Quarry in Worth Matravers, California Quarry in Swanage as well as a recycling and merchanting depot at Mannings Heath Road, Poole. Over the last decade they have integrated a specialist civil engineering group, named Suttle Projects. These elements blend well together and bring new possibilities since Suttle Stone Quarries was originally founded in 1993. For more information please visit www.suttles.co.uk

www.greendaleconstruction.com

www.4com.co.uk more news online - www.dorsetchamber.co.uk/news

The top policy issues and actions for Dorset In this my last contribution to the Dorset Business Magazine I bring you three more topical issues from my latest report to the Dorset Chamber. After some fifteen years working with the Chamber it is time to move on as they say: the Chamber team are a great bunch of people and they have supported me in business in so many ways over the years – we are very fortunate to have them working for us, especially in these challenging times. So, to help keep you up-to-date, here we go again: 1. The General Election and Brexit After a decade of governments struggling with weak or non-existent majorities, the UK now has a prime minister with considerable power – an 80 seat majority – and personal authority. The election last month was the most unpredictable in years yet it was a triumph for the Conservatives. Boris Johnson has the competitive advantage that he is unlikely to face strong opposition anytime soon. For the first time since the referendum of 2016 it is clear that the UK will leave the EU by the end of this month. Brexit, however, will be far from “done” as the government claims. The hard work of negotiating a UK-EU trade agreement with our nearest trading partner, and our future relationship with Europe, is just beginning. This trade agreement will need to be completed by the end of the transition period on 31 December 2020 – intended to be two years, but now only eleven months. Most trade experts dismiss the prospects of reaching a deal with the EU in less than a year as all-but impossible. This means that there is still a risk that the UK could crash out of the EU with no-deal in December 2020 and in these circumstances we will revert to World Trade Organisation (WTO) rules. Currently, the WTO has its own problems but that’s a story for another time. Regrettably, what is being ignored is that there is no evidence whatsoever that a new complex trade deal can be agreed with the EU in eleven months. Partly, the length of time it takes to negotiate a trade deal depends on the type of deal in question e.g. is it a unilateral, bilateral or multilateral trade deal? Unilateral trade deals usually end up damaging the country that declares them. Recent examples of bilateral trade deals with the EU involve at least a three to four year timescale (and while the deal may be ‘done’ the smart question to ask is, what is the implementation date?). The EU-Canada trade deal negotiations started in 2009 and were concluded in 2014; however, the deal was not signed until two years later and is still subject to full ratification by the EU and national and some regional legislatures. One notable exception achieved by the US involved a bilateral trade deal with Jordan which was agreed in only 18 months (the US has a lot of people and resources to do the deal). By far the most complex trade deals are multilateral ones and the TransPacific Partnership deal between the US and Asia took 18 years to complete – then Donald Trump promptly withdrew the US from the deal when he became President. The point is good trade deals require give and take from both sides and they do not happen quickly. Business needs to accept that Brexit, and its after-effects, are going to be around for a long time. Before the election the British Chambers of Commerce (BCC) published 2020 and beyond: business priorities for the next UK government Drawing on input from all 53 accredited 44

January 2020 | Dorset Business Focus

Chambers of Commerce across the country this publication is a shared action plan of business priorities focused on the key themes of: • • • • •

Brexit People Infrastructure International trade Business investment and costs

The key message from the BCC is “whether by design or disarray, the UK government must avoid a messy and disorderly Brexit”. The BCC also needs to educate government about the length of time it takes to negotiate a good trade deal to help manage expectations. What is clear is this government will now own Brexit and all of its consequences. Key dates to watch out for are: 31 January 2020 – After 47 years the UK will leave the EU, assuming Parliament has ratified the Withdrawal Agreement Bill. 1 February 2020 – The transition period begins and the UK will have eleven months to agree a trade deal with the EU. 1 July 2020 – Deadline for UK to request an extension to the transition period, if required (It was a Conservative Party manifesto pledge not to do this). 31 December 2020 – The EU’s transition period ends, with the UK free to implement its own trade deals with other countries, and free of all obligations to the EU. If no trade deal has been agreed by this date i.e. no-deal scenario, WTO rules will apply. 1 January 2021 – If a new EU-UK free trade deal has been agreed this should take effect, along with special treaty relationships. For specific business information see: • Prepare for EU Exit • BCC’s Brexit Hub • DCCI Brexit Support (Sources: BBC, BCC, DCCI, and The Economist) 2. Climate Emergency Like many other areas of England, Dorset Council declared a climate emergency in May 2019 and BCP Council declared a climate emergency in July 2019. The recent autumn floods in Derbyshire, Nottinghamshire and South Yorkshire dramatically demonstrate the scale of the threat to business and our livelihoods. While many of us think such disasters happen to other people, stop for a moment, and think what if this happened to you and your business? It takes years to recover from flooding and things will never be the same again. So, what are we doing in Dorset? By declaring a climate emergency Dorset Council is: • Taking direct action to reduce the negative environmental impact of its services • Using these services to support and influence Dorset communities and organisations to reduce their carbon footprint • Working with partner organisations to develop a climate change strategy and action plan /company/dorset-chamber/

Ian Cambrook Pidela Consulting

Similarly, following a consultation with residents and businesses BCP Council submitted a report to full council last month outlining the actions they will be taking to address climate change. For more information see dorsetcouncil.gov.uk/climateemergency and BCP Council The climate emergency issue matters to us all and it’s time for action. Climate change continues to rise up the political agenda both at the national and local level. Dorset businesses will need to work with the councils to help shape strategy and contribute to the development of their action plans as they are taken forward. Here in the South West, Bristol is set to become the UK’s first city to ban diesel cars from entering parts of the city centre in a bid to cut air pollution – this scheme is due to start in 2021. (Sources: BBC, BCP Council and Dorset Council) 3. Council Plans Two new council plans which will affect our working lives and our businesses are in the final stages of preparation. BCP Council’s Plan – see BCP Plan – sets out longer term priorities, high-level actions and their commitments to equality and diversity. The plan focuses on five priorities: sustainable environment, dynamic region, connected communities, brighter futures, and fulfilled lives. This will be underpinned by a council wide delivery plan. For example, the dynamic region priority includes, revitalising our highstreets, creating a sustainable economy, investing in homes, developing sustainable infrastructure, supporting businesses, and creating a 21st century infrastructure. The aspirations for the BCP area are ambitious and a realistic delivery plan will need to be agreed. The Dorset Council Plan – see Dorset Council Plan – also focuses on five priorities: economic growth; unique environment; suitable housing; strong, healthy communities; and staying safe and well. The economic growth priority includes enhancing Dorset as a place to do business and attract inward investment, supporting the creation and growth of new businesses and in turn supporting job creation, improving transport and digital connectivity across the area, and enhancing the aspirations and skills to improve social mobility. The plan sets out an ambitious strategy to transform services while coping with continued financial challenges. This plan is due to be approved in February 2020. While you might think you are ‘too busy’ in your business to pay much attention to these council plans I urge you to look at them. A huge effort has gone into creating the two new unitary authorities here in Dorset and these plans will determine what does, and doesn’t, get done by the councils in the next four years. Well, that’s it – what a year our 70th anniversary year has been for the Dorset Chamber and those of us in business. I wonder what the new decade holds in store for us? And, happy new year to you all!

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Dacombes Host Home Cinema and Smart Technology Event

BizSpace launches a new centre in Christchurch BizSpace, the UK’s largest provider of flexible workspace, has opened a new business centre offering flexible and affordable workspace in Christchurch, Dorset. Aerodrome Studios will provide space for entrepreneurs and SMEs from across the region, including Bournemouth and Poole. Acquired by BizSpace in 2018 and extensively refurbished, Aerodrome Studios has now been officially opened by Mike Cox, Councillor and Parliamentary Candidate for Christchurch, and Alex Aitken, Chef Patron at The Jetty. The property is made up of two buildings offering 27,800 sq ft of flexible office suites, studios and workshops over two floors. Customers will benefit from stylishly designed communal areas, 135 car parking spaces and separate external entrances for workshops. The property is located 1.9 miles from Christchurch train station and 5.4 miles from Bournemouth Airport, offering fast connections to the rest of the UK and Europe. Numerous amenities are located nearby, including supermarkets, various food outlets and retail stores. Emma Long, Commercial Director at BizSpace said: “Our centres offer high-quality workspace and a supportive community to help people start, grow and develop their businesses. With more people choosing to set up on their own or go freelance, demand for convenient, affordable workspace on flexible terms is growing. We look forward to meeting the Dorset SMEs and microbusinesses who will call this centre home.” Mike Cox, Councillor and Parliamentary Candidate for Christchurch, said: “Small businesses are vital to our local economy and, with this impressive new centre, BizSpace has created a place for them to grow and prosper. Christchurch offers an excellent environment for business, combining good transport and a friendly local business network with a high quality of living and scenic coastline surroundings. Our region is already home to some exceptional small businesses and I look forward to hearing the success stories that will come out of this centre.” www.bizspace.co.uk/spaces/christchurch more news online - www.dorsetchamber.co.uk/news

A touch of Hollywood came to Wimborne with Dacombes in-store cinema showcase launch event where guests experienced first-hand the ever-expanding world of home cinema and smart home technology. The premiere event held at Dacombe’s Leigh Road store in Wimborne, showcased the new Smart Home Apartment and Dolby Atmos 4K Home Cinema complete with luxury cinema seats, popcorn, canapes and fizz! Guests included The Mayor and Mayoress of Wimborne Minster who enjoyed popcorn and a movie preview, as well as private customers and businesses. Guests were welcomed into the event by Dacombes Usherettes, The Greatest Showgirl, and other surprise Hollywood guests included Darth Vader and his Storm Troopers, Beetlejuice, as well as appearances from Dacombes very own James Bond, The Queen, The Godfather, The Doctor and Shaun of the Dead. Food demonstrations were provided by nutritionist Barbara Cox, who treated guests to healthy popcorn and snacks. Whilst Nico Degrandy, local private chef and chocolatier from SALT Co demonstrated how to temper chocolate and provided some wonderful dark chocolate ganache to sample! Dacombes have been serving the local community since 1920, and this latest investment from the family owned and run store, showcases the latest in 21st century home and

workplace entertainment systems which uses smart technology. The smart home apartment and home cinema are controlled by URC and make controlling lighting, sound, security and even the window blinds an absolute joy. The Home Cinema is powered by Arcam & Monitor Audio with THX Extreme Cinema Speakers from KEF. A Sony 4K Projector and Blu-Ray players provide the entertainment. Matt Renaut, Managing Director of Dacombes of Wimborne, said: “It was great to see so many people excited about the future of smart technology in the home. We can offer sound and screen solutions suitable for the smaller budget, as well as top spec packages. If you were unable to attend, pop along and ask for a demo..you will be amazed!” For more information visit www.dacombesofwimborne.com

Diverse Abilities hosts House of Commons reception A reception, sponsored by The Lord and Lady Fellowes of West Stafford, was held at The House of Commons to help raise awareness and funds for The Splash Appeal, run by Diverse Abilities. Dorset’s disability charity aims to raise more than £1 million to fund a hydrotherapy pool at The Beehive, the charity’s adult activity and therapy centre. Speeches were made by Lord and Lady Fellowes, introducing the event and regarding patronage of the appeal, Lee Ward, father of a child who would benefit from the pool, and Mark Powell, CEO of Diverse Abilities. Lord Fellowes of West Stafford commented: “I am very pleased to be involved in this campaign, I am well aware of the importance of hydrotherapy after it aided my recovery following a severe operation. It has made an extraordinary difference to my own life.” Lady Emma Fellowes of West Stafford, patron of The Splash Appeal called for support: “Please donate to The Splash Appeal, your donation is for a specific cause, a pool.” She shared her comments on hydrotherapy and how it had significantly helped her father: “After suffering from two strokes my father attended hydrotherapy sessions in Hampshire, during his time in the water he must have felt

‘normal’ again. The biggest effect however, was how different he appeared after the sessions.” If you feel you could support the appeal in any way, please head to www.diverseabilities.org.uk/ splash

Saffery Champness, Forelle Estates, and Liz Lean PR sponsored the afternoon tea reception. 45

DORSET BUSINESS FOCUS / NEWS

Council Tax Debt Collection Unfair Families across Britain are at breaking point after being plunged into increasing levels of debt because of unfair and old regulations that have seen councils using bailiffs to collect owed money. 10 years on from the financial crisis, households across the UK are only just recovering. This means that household budgets are still stretched. This increases the chances of slipping into debt. Citizens Advice has found that 2.2 million households are currently behind on their council tax payments. It has become common place for people to fall behind on essential bills. Council tax debt is an issue that has risen in prominence so much that it has in fact become the most common source of debt for clients of Citizens Advice. In 2018 Citizens Advice helped 96,000 people who were falling behind on payments across the country. Citizen’s advice has estimated that just over 2 million people have fallen behind with their council tax payments. Debt issues in general are often down to the way that councils try to collect outstanding debt from people. Citizen’s advice reported that a third of all the council tax problems facing people were strongly related to the practice of debt collection. Due to regulations that govern council tax in England, local authorities find it hard to collect debt with any flexibility. An example of this lack of flexibility is that if a person misses one payment they then become liable to pay the whole annual amount soon after. Councils are then left with

The 4 suggestions that Citizens advice believe will help are: 1. Stop asking people to pay their annual bill in its entirety if they miss a single payment. This step would allow for people to come to arrangements that would make it easier for them to keep up with repayments.

little choice other than to take people to court. Citizens Advice found that bailiffs are expensive and only recover around 30% of council tax debt last year. In 2018 councils used bailiffs on more than 1 million occasions to collect outstanding debt whilst employing other means of debt collection far less frequently. In 2018 bailiffs cost councils and homes across England £196 million. Most of that sum is paid by families struggling financially. Bailiffs also mistreat those in debt whilst out on collection. This means that households will feel the long term effects, whilst councils will only get back a tiny amount of what is owed to them. Citizen’s advice has recommended 4 actions that could lead to more effective and an all round fairer system when it comes to debt collection.

2. Allow councils to deduct benefits without getting a liability order. Such deductions would have to be made at realistic levels so households could continue to make payments. 3. Create more steps that councils will be obliged to take before going through the courts - giving households more chance to make affordable repayments. 4. Take away the threat of a custodial sentence for council tax arrears. Such a move would provide protection for the most vulnerable people and sway the negative culture surrounding debt collection to a more positive one. For more information contact: 03444 111 444 www.citizensadvicebcp.org.uk

HR and IT Firms Fight System Stress Research by two Hampshire companies has inspired a fight against stress and inefficiency caused by poorly designed IT systems. They are raising awareness to the importance of ensuring that tasks required by employees should be simple to perform and not take longer using a computer. Gemma Murphy, Managing Director of View HR, lists the following issues that can have an impact on the productivity of an employee’s day. When they are unable to perform their job in a timely manner, it means they will be less efficient, and this then adds to the stress of the day. Often Employees are having to stay on out of their contractual hours to complete work. This then impacts on their overall happiness and wellbeing. The issues include: • Lack of user ability due to the slowness or indeed lack of training on old systems. • Waiting for things to load or the failure for things to correctly load and having to start again, due to data loss. • Having to look up data on different systems. • Unable to solve client’s problems in a timely manner or service them correctly. • Security and compliance issues. 46

January 2020 | Dorset Business Focus

“We are finding that poor systems are a key complaint that pops up on employee’s surveys, employees want to get on with their jobs, they don’t want to have to play catch up out of hours just because the system is failing them. Also, not everyone has a Manager who understands the impact of poor systems and the delays this can cause, in some cases, we’ve seen employers question an employee’s productivity but it’s their systems causing the performance issue! This is stressful,” said Gemma Murphy. Richard Austin, Director, at Ringwood based KFA Connect, which designs and develops IT solutions said that they have seen many examples of ageing and disparate systems within organisations over the years. “Integrated systems relieve pressure on employees by reducing errors and streamlining day to day tasks. Well designed, simple-to-use systems help employees to work efficiently, /company/dorset-chamber/

raise productivity and reduce time pressures. It’s amazing the time it frees up when staff are not having to use poorly designed systems that simply do not match their business processes; time which can be much better spent proactively growing the business.” “Additionally, companies should keep their systems up to date with the latest operating systems and browsers, to protect their employees from the anxieties of a cyber-attack,” said Richard Austin. For further information visit www.kfa.co.uk | www.viewhr.co.uk

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DORSET BUSINESS FOCUS / NEWS

REIDsteel confirms backing for British Steel A leading international structural steel firm has pledged to make British Steel its primary long-term supplier. John Reid & Sons Ltd (REIDsteel) has made a policy decision to use the steelmaker’s products for its wide range of buildings and structures in the UK, Europe and worldwide. The strengthening of ties is a further boost for British Steel as details of a takeover deal to secure the future of the firm are finalised. REIDsteel managing director Simon Boyd confirmed that British Steel will be the company’s preferred supplier following a two-day visit to Scunthorpe and Teesside. The REIDsteel delegation was also shown steelmaking processes during the trip. Simon said: “Both our businesses share a strong reputation for quality in British manufacturing and engineering worldwide. “We have been, and continue to be, a supporter of retaining steelmaking in the UK and we are pleased to confirm that our relationship is now stronger than ever. “Our congratulations go to all at British Steel on the takeover deal and we look forward to working together to help put UK steelmaking and manufacturing back on the world map where it belongs.” Simon was joined by commercial director Tim Cook, steel buyer Dave Watmore and production manager Alan Stone. He added: “The visit to British Steel was a fantastic opportunity for us to see iron ore go through the processes to make steel slabs that then get changed into many different products. “We saw rail sections being formed as well as standard steel beams that we then take and fabricate in the UK into a whole range of steel structures and export worldwide.” Ben Cunliffe, British Steel commercial director for construction, said: “It was

a pleasure to welcome Simon and the delegation from REIDsteel. “Working more closely together will deliver real benefits for our clients as well as the British steel sector and the wider UK economy as a whole.” British Steel have been leading a new initiative in conjunction with UK Steel, the ‘UK Steel Charter’ which aims to maximise opportunities for UK steel producers to supply their products and services into Construction and Infrastructure projects. Simon and the team at REIDsteel have committed to sign the UK Charter to show their ongoing support for the UK steel sector, along with other signatories such as Heathrow, Department for Transport and UK Govt Dept BEIS. REIDsteel, based in Christchurch, Dorset, with 130 staff, designs, manufactures and erects entire steel buildings worldwide including their cladding and glazing. The company, which celebrates its centenary this year, has exported to more than 140 countries to date. Its range of bespoke structures include bridges, hospitals, sports stadia, disaster resilient buildings, defensive structures, churches, schools, industrial & commercial buildings, warehouses and advanced aircraft hangars. British Steel is a world leader in the production of long steel products – such as steel girders, beams and railway tracks as well as wire used in car tyres and industry – with facilities in the UK and France. It employs 4,000 people at factories in Scunthorpe and Teesside. Chinese firm Jingye has signed a deal to take over the company after it collapsed in May and has vowed to invest £1.2bn. Visit britishsteel.co.uk/, www.reidsteel. com/ and jingyesteel.com.cn/about-172. html for more details.

British Steel commercial director for construction Ben Cunliffe and REIDsteel managing director Simon Boyd

January 2020 | Dorset Business Focus

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Award for Dorset's Marquee Elegance It's official, Marquee Elegance are Marquee Hire Award Winners for 2019 The last year has been a year of transition for local family business Marquee Elegance. There's been a wholesale change in the admin structure as well as new installation crews, staff training and to top it all a winners award for "Outside Supplier" at the Dorset Wedding Awards during at the Hilton in Bournemouth. Danny Roberts, owner at Marquee Elegance said "We are very lucky to have such a varied selection of local professionals in the event and wedding industry, and I believe an awards evening like this gives us a great opportunity to not only celebrate this but to catch up with suppliers and stay up to date with what's on offer to brides and events across the county." As part of this support the Marquee Elegance website has pages dedicated to promoting the services of others in the industry as well as wedding and event locations across the area. The wedding and events industry are now looking forward to a bumper year in 2020 as wedding planners and event organisers put the finishing touches on all the different services required for their functions next year. Marquee Elegance is a family business which started from a yard at the back of the family home in Poole. Some 25 years later and the business now operates from their HQ on the St Patrick's Ind Est in Shilligstone, near Blandford in Dorset, and continues to provide the latest innovations in their marquee hire offering. www.marqueeelegance.com

Damers First School crowned eco champions Dorchester chamber members Damers First School have been crowned National Surfers Against Sewage Plastic Free School Champion in an awards ceremony in Bristol. This was for all the plastic work they undertook in school, the local community, Plastic Free Dorchester and across the UK.Edd Moore, teacher and eco-co-ordinator at Damers First School, said: ‘The judging panel were amazed by the work we had produced within the school by embedding sustainability across the school, the children taking their campaign to Westminster to meet Michael Gove and leading the Plastic Free Dorchester campaign.’An all-star environmental judging panel included Ben Fogle, Hugo Tagholm, chief executive of Surfers Against Sewage, Helen Glover, double Olympic champion, Gillain Burke, BBC Wildlife presenter, Liz Bonnin, Blue Planet Live and Drowning in Plastic Presenter, Lucy Siegle, reporter/presenter on the One Show and Richard Walker chief executive of Iceland. /dorsetchamber

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DORSET BUSINESS FOCUS / NEWS

Businesses on the ball at AFC Bournemouth Business leaders heard how wins off the pitch have helped drive success at Premier League club AFC Bournemouth. They were given the insights at Dorset Chamber’s annual Premier and Platinum Business Partners’ Lunch at the Vitality Stadium. More than 50 guests attended the event at the club, which is a Dorset Chamber Premier Partner. Dorset Chamber chief executive Ian Girling said: “It was a fascinating insight into the work that the club does off the pitch and how this makes sense from a business perspective. “We are lucky to have a club that we can all be proud of and can learn from. It was an inspirational afternoon and shows how our Business Partners programme is going from strength to strength.” AFC Bournemouth commercial director Rob Mitchell and equality partnerships executive Ben Abberstein told members how the

Cherries have placed community and equality at the heart of the club. This includes the work of the club’s Community Sports Trust, as well AFC Bournemouth’s groundbreaking ‘Everyone, Together’ campaign to celebrate the club’s diverse fan base and tackle prejudice. Rob said: “We’re immensely proud of what we do as a club. “Just because we are Premier League club it does not mean the community is forgotten, it means the community is more important.” Guests also enjoyed a behind the scenes tour by AFC Bournemouth assistant first team coach and record appearance holder Steve Fletcher. Dorset Chamber, the county’s leading business support

GAME ON: Dorset Chamber Business Partners Lunch at AFC Bournemouth's Vitality Stadium. Front from left are AFC Bournemouth commercial director Rob Mitchell, Dorset Chamber chief executive Ian Girling and AFC Bournemouth equality partnerships executive Ben Abberstein

organisation, runs its Business Partners scheme for members who want to get more involved in the organisation. It has two Premier Business Partners: Premier League club AFC Bournemouth and events specialist Brighter Productions. Its Platinum Business Partners are: A-One Insurance Group, Blue Sky Financial Planning, Bournemouth Airport, the Bournemouth and Poole College, Bournemouth University (BU), Crystal Clear Telecom, Deep

South Media, Digital Storm, Dorset Echo/Daily Echo, Dorset Local Enterprise Partnership, ESET, Field International, Global, Greendale Construction, Hendy, HSBC, Image Republic Limited, ITSB, JP Morgan, Lester Aldridge, Meggitt, More Excelsior, Purple HR, Ouch Training Team, PKF Francis Clark, Savills, Sunseeker, TeamJobs and Travel Counsellors for Business. Visit www.dorsetchamber.com for more details.

Phase 2 launch of Co-Lo and Rack Space in Poole ‘The Cloud you can touch’

What does it take to move up to director level

It is one of the big leaps that defines a career – the move from managing people to leading as a company director. If that move has been on your mind, you might be wondering whether you’re ready. You might also be asking how you can demonstrate that you are equal to the task – and what to expect when you get there. Sally Bennett, Executive Manager at TeamExecutive says, “A lot of people have a director role in their sights, she states.” Sally recognises the difference between a manager’s job and that of a director is all about motivating others. “It is about strategy, but it is also about how you portray that vision to your team in order for them to meet the objectives of that

business,” she says. “That is a challenge in itself. How can you project that vision and where the company needs to go? And how do you get them to go there? If you have that, but you haven’t got all the technical knowledge, well, you can learn the technical knowledge. To an extent, it’s the natural leadership that is so important.” If a candidate can show they can handle both strategy and accountability, then a role as future director is attainable. You just need to the right recruitment guide to be with you. www.teamjobs.co.uk

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This was the vision Director Wayne Simpson that sparked the idea of building a Tier 2 data centre in Poole. Wayne states 'The words virtualisation and cloud are often heard in the world of IT, never more so than in 2019. While most business owners are comfortable with putting their emails into ‘the cloud’ and using google, 365 and the like some applications they want to retain control of but benefit from not running these applications on their own servers in house, with the associated costs. Juice Broadband spotted this niche. They can provide connectivity for customers moving their services into the cloud. They also offer a cloud service with a difference. By allowing customers to offsite their service and instead of losing control of their data into a cloud, which can be stored anywhere, the server and data is stored in one of their data centers. By opening a pop in Poole, customers are directly connected

to the data centre, a bit like picking up a server room and relocating it into our facility, allowing us to worry about power, cooling and hardware issues. The first services went live in August 2018 and they have delivered 100% up time and zero outages. These results are due to the POP being fed diversely from 3 different providers, Openreach, Virgin and a Microwave connection into the Juice Broadband network. The next phase of rack space will be launched in December with the opportunity for local businesses for co-location and rack space. www.juice-broadband.com

DORSET BUSINESS FOCUS / NEWS

Harlees Fish and Chips tackles climate change Harlees Fish and Chips in Verwood have reduced their carbon footprint by a whopping 10.6 tonnes of carbon per year. The family run business has invested into new frying technology and solar energy at the Verwood shop on Manor Road, part funded by a grant awarded by Low Carbon Dorset. The new frying range built and designed by Kiremco, the market leader in Great Britain for frying systems and ranges. The new range contains high efficiency engineering with a gas efficiency level of 94%, the highest in Europe. These advances in technology

also reduce cooking oil waste to up to 40%. The installation of 6 kWp solar panels (PV) to the shop also aids the reduction in the shops carbon footprint, supplying any additional energy to the national grid. These investments have reduced the shops carbon footprint by 10.6 tonnes of carbon per year! Richard, a Director of Harlees said ‘As a local business we need to do our bit to reduce our impact

on our local community and beyond. After 17 years it was time to invest in a new frying range. Not only do these changes help the environment but the efficiencies will also shorten cooking times and increase quality’.

The business is reviewing other ways it can improve its impact on the environment, from changes to packaging to products served. You can keep up to date with Harlees news via their website www.harlees.co.uk or following @ harleesfish on socials.

Affordable GDPR Breach Helpline Launched Actisense named UK’s Small Business of the Year Poole-based marine electronics specialists, Actisense, were awarded the title of Small Business of the Year at the British Chambers national Chamber Awards, which took place at London’s Tobacco Dock on Thursday 28th November. The glitzy awards ceremony is one of the UK’s most contested and prestigious business award programmes. Each year, from Aberdeen to Cornwall, organisations of all sizes and sectors compete for the coveted titles and the national recognition they bring. The Small Business of the Year category, sponsored by Facebook, was contested by 9 regional winners from around the country. The judges selected Actisense as the overall winner for showing clear differentiation of their products from their competitors, showing strong managerial and financial performance and for displaying clear innovation and potential for even further growth. The business also won acclaim by showing evidence of their commitment to their staff. Phil Whitehurst, CEO of Actisense, collected the award, saying: “Our team of 28 talented individuals have worked incredibly hard to make Actisense the well-respected brand that it is today. We have developed award-winning products and built up a fantastic network of trusted international distributors who are themselves an extended part of the Actisense family. Together, we continue to delight our customers and we look forward to another exciting year ahead with even more exciting innovations planned. Thank you to Facebook for this great honour!” For more information about Actisense, visit www.actisense.com. For more about the Chamber Awards, visit www.britishchambers. org.uk/events/chamber-awards. 50

January 2020 | Dorset Business Focus

Small businesses that may fear a big fine for breaching the General Data Protection Regulation (GDPR) or do not know if a breach requires reporting to the Information Commissioner's Office (ICO) can now use an affordable new helpline for advice. Tracey O’Connell Founding Director of Bournemouth based Lawpoint and her legal team can now provide quick advice to businesses (regulated or otherwise) to avoid or manage reportable security breaches. “Not everyone wants to pay for expensive advice when they are not even sure whether or not a reportable security breach has occurred or how serious it is. However, not acting the right way or quickly enough to a reportable security breach could cost your business more”, said Tracey O’Connell. “This is all about taking care of people’s personal data and minimising the impact if things go wrong.” Lawpoint describes GDPR as an octopus that can reach into any aspect of the day to day running of an organisation and therefore needs controlling. Businesses of any size can face the potential of a security breach even if the company has its own appointed DPO (Data Protection Officer). Whilst a hacked IT system or the loss of an unencrypted laptop may be more obvious security breaches, a simple miss-sent email containing personal data of a customer may also be

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considered a security breach. “We do this regularly for our own clients and know that not every security breach requires notification - it all depends on the risk that the breach poses to individuals. The helpline (offered within normal office hours) will not be a place where callers will receive lectures but concise answers and next stage advice, especially as a business must confess to a reportable security breach within 72 hours of a staff member recognising the issue,” said Tracey. “In our experience, the ICO will not look favourably on businesses who have not reported a security breach but where that breach has been reported to the ICO by an affected individual.” Information can be found by visiting www.law-point.co.uk/gdpr-breach

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DRIVEN Steve Bulley Head of Business Engagement at Dorset Chamber and car fanatic

Renault Master dci 135 Business +

AT 6.2M LONG AND 2.8M HIGH THE REAR LOAD-SPACE IS CAVERNOUS Ever wondered what it would be like to drive a delivery van for a week? Ok, I’m the only one then. This month I have spent time with the WhatVan? 2020 winner, the new Renault Master van from Hendy Renault. From the start the new Renault Master is practical and car-like with good generous kit. The Business+ model I tested has air conditioning, parking sensors, Bluetooth and fold down table with under seat storage. A wide view passenger mirror eliminates the notorious dangerous panel van blind spot when pulling out of junctions, something that I feel should be standard on all vans. The extensive options list includes Lane departure warning, Blind spot warning and Active Emergency Braking Systems to make your life behind the wheel easier. Inside the cab the first thing you notice is the standard variable suspension driver’s seat, something anyone who drives a 7.5t lorry or larger will be familiar

with, and the high seating position which gives you an excellent view. It certainly made the longer journeys on our potholed roads more comfortable. Renault have prioritized cab space with a claimed 105L practical storage, there are places to put your stuff everywhere, well done Renault. But businesses buy these vans for the load space. The long wheel base, medium height roof version I have been driving offers a payload of 1427 kg and at over 6.2m long and 2.8m high the rear is cavernous. Plenty of space for 40 road signs and barriers I needed for an event and for the contents of 2 rooms when moving furniture. On the outside the new Master van gets a new modern and aggressive look dominated by a huge front grill. It is powered by more efficient new engines, still 2.3 dCi units, but they now come with selective catalytic reduction and twin-turbos to boost efficiency and performance. I can assure you even when fully ladened the Master is no slouch.

However, in my time I struggled to match the claimed 40.4mpg average, sitting most of the time around 32-34mpg. For a long wheelbase van this is respectable and I’m sure with a little less right foot I could have achieved more. Renault has always offered its customers more than the competition and now with a new breed of economical large vans at a time when businesses are under pressure to be mindful of fuel consumption and emissions regulations, the new Master will become a familiar sight across Dorset. Dorset Chamber members and their employees receive exclusive discounts on all Renault vehicles through our affinity scheme. With 35% discount on Renault vans through Business Partner Hendy Group. Speak to Hendy Group Business Specialist David Banks on 07917 685924

Donation used for first aid training Brendoncare is a registered charity dedicated to improving the quality of life for older people through care homes, close care facilities and social clubs across the South of England. A recent donation was put towards First Aid Training and refreshments. Maria Wallser, Brendoncare Clubs Training Manager, said, “We are so grateful for J.P. Morgan’s continued support for our clubs in Dorset. Brendoncare Clubs provide an ongoing programme of training events to our volunteers to enable them to run the clubs safely and effectively; this includes first aid which furnishes volunteers with the skills and knowledge necessary to deal with emergency medical situations, should any arise. The latest gift of £1,000 more news online - www.dorsetchamber.co.uk/news

will ensure that all of our volunteers stay up to date with training. A group of volunteers recently enjoyed a first aid training session and further training sessions are planned.” Nick Baverstock, a member of the J.P. Morgan Community Relations Committee went along to see one of the training sessions in action. “First Aid is such an important skill to have and we are delighted to have been able to help in this way.” J.P. Morgan employs 4,000 people at its technology and operations centre in Bournemouth and has a strong history of community engagement. www.jpmorgan.com/global/ bournemouth 51

DORSET BUSINESS FOCUS / NEWS

Time management is impossible! You cannot and will never be able to manage time. It is an abstract concept. You can, however, manage yourself. You can take responsibility for how productive you are in the time you have available. All business people have the same number of hours in the day as you – so what’s the difference between their success and yours? The answer is simple: How they choose to use their time, and how productive they are as a result. Here are The Passionate PA’s top tips to better self-management: Complete the most important tasks first This is the golden rule of effective business management. Identify two or three tasks that are the most crucial to complete and do those first. Once these are done, your day is already a success.

Have a ‘jobs to-do’ list every day •

There are four classification of job type:

•

Important and Urgent (do these immediately)

•

Important but Not Urgent (block time in your diary/schedule to complete these)

•

Urgent but Not Important (delegate these tasks if possible, do during allotted admin time)

Not Urgent and Not Important (Make a note of these so you don’t forget they need doing at some point – they may well become Urgent) Build in some buffer time too, for wriggle room and in case Important and Urgent tasks arise.

Block out distractions Prioritise yourself and your business. Put your phone on silent and allow yourself to focus. Be strict with yourself (and others) and channel your attention by using only one device.

Organise your inbox Diarise two slots each day for email management – no more than this and don’t have it open all day as it can drag your focus away. Use folders, sub-folders and the flagging tool for items you need to come back to or are waiting on a reply to. Diarise a monthly inbox clear-out.

Don’t strive for perfection Always keep the bigger picture in mind; contrary to popular belief, perfectionism is not a positive mindset. Do the job to the best of your abilities, in the sensible amount of time allotted, and move on.

Sleep, exercise and take time to relax Tired people procrastinate more and get distracted easily. Allowing yourself downtime between tasks can be a breath of fresh air for your brain.

Be assertive and don’t be afraid to say no Are you certain that what you are doing is the best use of your time? Outsourcing could be the answer Most business can outsource something, and there is a wealth of skilled and talented freelancers and specialists out there that can add to your business. Let enjoyment be the goal We often forget to enjoy what we are doing. Even when we focus on working SMARTER, we are still often too focused on simply getting things done. Think about reshaping your business to spend 80% of your time on the bits you enjoy. You have to be brave to push beyond the norm and your own limiting beliefs, but that’s where the magic can happen. Visit www.thepassionatepa.co.uk

How to Revitalise a Brand Using a Live Event Neil Coombes, Senior Account Manager at award-winning event and communication agency, UKSV, lends his insight into brand revitalisation and why businesses should choose a live event if they decide to re-evaluate. There comes a point when every established product reaches its peak, plateaus out, and starts losing customer interest resulting in falling profits. There are many reasons why this happens: increased competition, changes in popular culture and tastes, companies undergoing a major change, or the product’s lifespan reaches a natural end. This is where brand revitalisation can help to bring the product back in the market. One of the most effective ways of revitalising a brand is with a high-impact live event. This needs to be part of a wider marketing campaign, but the beauty of a live event is the control it gives you. With a ‘soft’ launch, such as a stand-alone video or social media advert, your message can be open to interpretation. It might not reach the people you want to influence, and those that it does reach might only absorb the information they feel is relevant to them. With a ‘hard’ launch - a live event - you can bring together a target 52

January 2020 | Dorset Business Focus

audience, deliver a consistent message to a core group of people and create a memorable occasion that reflects the brand image that you want to project and stays with your audience long after the event has finished. A key factor which is essential to the impact of your brand revitalisation event is the attendees. In order to identify your attendees, you must first consider the aim of your event. Press and media contacts are essential if you want to gain more publicity for your product. If you want to engage with an audience who could become advocates of your product, you may want to invite key people in your industry and influential celebrities. To generate direct sales on the evening, opening up the event to loyal customers will significantly help boost sales of the product whilst ensuring that these dedicated customers feel like they are a valued part of your brand. Technology is a must-have at a brand revitalisation event and enables you to get your message across in diverse ways that can capture the attention of delegates. Creative use of live-action or animated video can highlight the key takeaways from your revitalised brand. Involve your audience - encourage them to /company/dorset-chamber/

spread your new message across social media with a unique hashtag. The value of gathering feedback about a brand revitalisation should not be overlooked. This is vital for future marketing, but also understanding the effectiveness of your revitalisation as a whole. To ensure a high number of responses, UKSV recommend distributing post-event surveys to attendees immediately after the event so it is still at the forefront of their mind. A live event, delivered with creativity and imagination, is a great way to revitalise your brand and return it, very much alive and kicking, back into the marketplace. Stick to a professional delivery, key messages and a well-researched audience; and your brand revitalisation event will fulfil its maximum potential. For more information on UKSV, visit: www.uksv.co.uk

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Presidentâ&#x20AC;&#x2122;s Christmas Networking Lunch & AGM

SPONSORED BY:

At The Hermitage Hotel | Thursday 12th December 2019

Carmel Lewis-Lapthorn from Dorset Chamber, Su Turner from Ouch Training Team, Jennifer Brown, Edd Unwin from Global and Sol Miah Tony Brown and Billie Brown from Y-Not Finance UK Health Insurance

Debbie Macleod and Matt Williams from Locomotivation

Debbie Anderson and Karen Smith from Bournemouth Hospital Charity, Paulina Jastrzebska from Frettens and Shona Race From Liz Lean PR

Kate Bennett from Global, Anne Warner from Dorset Chamber, Edd Unwin from Global, Ian Girling from Dorset Chamber, Hollie Hinde from Global and Steve Bulley from Dorset Chamber

Edd Unwin from Global Malcolm Pugh, David Banks, Paul Collins, Ben Drake from Hendy

Emily Turgoose from Life Matters, Sheena Dayman from YMCA Amy Spreadbury from Village Hotel Club Bournemouth

Parisa Jones, Lesley Fereti from Lester Aldridge

Jake Moore from ESET UK and Paul Tansey from Intergage

David White from Netriver Systems Limited, Jo Pow from Oceana Hotels & Leisure and Paul Clarke from Hallmark Hotels East Cliff Bournemouth

more news online - www.dorsetchamber.co.uk/news

DORSET CHAMBER ANNUAL GENERAL MEETING HERMITAGE HOTEL, BOURNEMOUTH

Ian Girling from Dorset Chamber, Liz Willingham from Liz Lean PR and Caron Khan from Caron Khan Consultancy

12th December 2019

Board Members Photo

Katie Hedley from Hermitage Hotel, Sheena Dayman from YMCA and Alexandra Clapp from Lester Aldridge

Ambassadors Photo

Caron Khan from Caron Khan Consultancy and Helen Stacey from Aspire Jobs

Debbie Firth from The Passionate PA, Helen Stacey from Aspire Jobs, Claire Bartlett and Jenni Bowman from The Passionate PA James Robinson from PKF Francis Clark, Alice Smee from Hoburne, Elaine Wilkins from tri group and Lucy Filer from Filer Knapper

Ian Girling from Dorset Chamber

Tony Brown from Y-Not Finance, Teresa Higgins from Dorset Chamber and Stuart Fleetham from Xerocad

Theresa Higgins,Vicki Hailes, Anne Warner, Sarah Milton, Sarah Danks, Hayley Moore from Dorset Chamber

Liz Willingham from Liz Lean PR and David McNair from Nuffield Health Bournemouth Hospital

Dorset Chamber Events and Training Diary Jan

Sponsor

January Networking Lunch

12.00 – 14.30

Marsham Court

Members, £27, Non-members, £37

Dorset Chamber

January Simply Networking

08.00 – 09.30

Bulbury Woods

Free

Dorset Chamber

January Signature Lunch

12.00 – 14.00

Hallmark Hotel Bournemouth Carlton

Members, £40

February Business Breakfast

12.00 – 14.00

Bournemouth West Cliff Hotel

Members, £16, Non-members, £26

Bournemouth Airport

Feb

Members Training Academy Date

Prestige Holidays

For all event sponsorship opportunities, please contact Vicki Hailes on 01202 714802

Event

Time

Venue

Price (+VAT)

Foundation of UX Megan Pitman 01202 293652

09:00

Experience UX office

£160 for members, non-members £175

Microsoft Excel Intermediate Heather Chandler 01202 290451

9:30

YMCA Bournemouth Office

£130

Jan

January 2020 | Dorset Business Focus

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Experience UX

YMCA

@DorsetChamber

more news online - www.dorsetchamber.co.uk/news

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Accountants & Tax Advisors

Audio Visual Equipment

Albert Goodman, Weymouth 01305 722458 www.albertgoodman.co.uk

Quad Vision Ltd, Wimborne 03300 419019 www.quadvision.co.uk

BKB Accountants, Poole 01202 950527 www.bkbaccountants.co.uk

Autoclave Pressure Vessels

Certius Professional Services Limited, Poole 08006 890794 www.certius.co.uk Filer Knapper LLP, Christchurch 01202 483341 www.filerknapper.co.uk Frost and Company, Dorchester 01202 840225 www.frostandcompany.co.uk Grant Sellers Chartered Accountants, Verwood 01202 824500 www.grantsellers.co.uk Hill Osborne, Poole 01202 678555 www.hillosborne.com Hixsons Business Enablers, Bournemouth 01202 520010 www.hixsons.co.uk Inspire Professional Services Limited, Poole 01202 717867 www.inspireaccountants.co.uk Mazars LLP, Poole 01202 680777 www.mazars.co.uk Morris Lane, Poole 01202 715950 www.morrislane.co.uk PKF Francis Clark, Poole 01202 663600 www.francisclark.co.uk Saffery Champness LLP, Bournemouth 01202 204742 www.saffery.com Schofields Chartered Accountants, Bournemouth 01202 555785 www.schofieldsonline.co.uk SJT Accounts Ltd, Bournemouth 07855 295280 www.sjtaccountsltd.com Smith and Williamson Southampton, Southampton 02380 827600 www.smithandwilliamson.com

ASC Process Systems Limited, Poole 07919 276205 www.aschome.com

Aviation Bournemouth Airport, Christchurch 01202 364114 www.bournemouthairport.com Cobham plc, Wimborne 01202 882020 www.cobham.com DAeCO, Poole 01202 880302 www.daeco.co.uk FGP Systems ltd, Weymouth 01305 773638 www.fgpltd.co.uk Think Research, Poole 01202 765654 www.think.aero

Banking HSBC, Southampton 03455 848056 www.banking.hsbc.co.uk J.P.Morgan, Bournemouth 01202 342000 www.jpmorgan.com Santander Corporate Banking, Bournemouth 05511 440251 www.santandercb.co.uk

Bars & Restaurants Banana Wharf Poole, Poole 01202 665062 www.bananawharf.co.uk Mai Tai, Poole 01202 733881 www.maitaicocktailbar.com Rick Stein, Poole 01202 283000 www.rickstein.com The Cliff, Poole 01202 492921 www.thecliffcanfordcliffs.co.uk Westbeach, Bournemouth 01202 587785 www.west-beach.co.uk

Bathroom Design & Instalation

Tragor Ltd, Poole 01202 680914 www.tragor.co.uk

Ocean Bathrooms, Bridport 01308 800511 www.oceanbathrooms.com

Ward Goodman Chartered Accountants, Wimborne 01202 875900 www.wardgoodman.co.uk

Bookkeeping and Payroll

Architects ECA, Poole 01202 675152 www.eca-p.com Lionel Gregory Architects Ltd, Poole 01202 723157 www.lionelgregoryarchitects.co.uk

CrystalPoint Accountancy Ltd, Poole 01202 878688 www.crystalpointaccountancy.com Milburn Finance, Bournemouth 01202 535399 www.milburnfinance.com Ookkee, Poole 01202 283214 www.ookkee.co.uk

Branding & Design

QP Architecture, Christchurch 01202 484642 www.qparchitecture.com

Creative Coup, Bournemouth 02088 193553 www.creativecoup.co.uk

Western Design Architects, Blandford Forum 01258 830675 www.westerndesignarchitects.com

Business Associations

Artist Anne Evans - Artist, Bournemouth 07748 656093 www.annevans.co.uk EYECONART, Wimborne 01202 981293 www.eyeconart.co.uk

Bournemouth Property Association, Bournemouth 01202 786151 www.bpa-online.co.uk Poole Business Improvement District (BID), Poole 01202 308800 www.poolebid.com Wimborne BID, Wimborne Minster 01202 888992 www.wimborne.info

January 2020 | Dorset Business Focus

Business Coaching/ Consultancy Action Coach - Simon Rigby, Tarrant Monkton 07590 673704 www.Actioncoach.co.uk/SimonRigby Amanda J Green Ltd, London WC1N 07976 613553 www.ajgleadership.com Aspirin Business Solutions Limited, Bournemouth 07388 488920 www.aspirinbusiness.com Bidbetter Ltd, Poole 07944 847014/01202 237506 www.bid-better.co.uk Brian G Ford FCA, Ringwood 01425 472749 Business Coaching Dorset Ltd, Poole 07973 137470 www.jamesakinsmith.co.uk Business Doctors, Bournemouth 07469 937793 www.businessdoctors.co.uk/david-jeans Carlton Academy, Bournemouth 01202 028014 www.carlton.academy DELTA Group, Broadstone 01202 690348 www.deltagroup.co.uk Dorset Business Mentoring, Poole 01202 607530 www.dormen.org.uk G W A, Ringwood 01425 489533 HANTEC SYSTEMS LIMITED, Eastleigh 023 8166 1995 www.hantec.co.uk Helen Gormley Wellbeing, Poole 07912 652240 www.helengormley.co.uk Here to There - Business Coaching & Marketing Consultants, Wimborne 07786 918192/ 07989 41705 www.heretothere.me.uk J R L Coaching and Consulting, Bournemouth 07795 202982 www.jrlcoaching.co.uk KIMCO, Wimborne 01202 888549 www.kimcoafrica.com/en/ Leaf Consulting, Wimborne 07960 653525 www.leafconsult.co.uk Mmm Thoughtful Business, Dorchester 07879 400072 www.mmmthoughtfulbusiness.com Novus CX Consultancy, Bournemouth 07841 431407 Pidela Consulting Ltd, Dorchester 07866 360334 www.pidela.co.uk Profitable Conversation, Bournemouth 07790 484477 www.profitableconversation.com Quay Development Coaching, Poole 01202 690415 www.quaydevelopmentcoaching.com Raymond-Dance Business Solutions Limited, Bournemouth 07506 872231 www.raymond-dance.co.uk Sheridan Lake Associates, Christchurch 07831 310613 www.coachingmentoring.co.uk SUCCESSMITH, Poole 07763 316763 www.successsmith.co.uk The Arts Development Company, Dorchester 01305 224901 www.theartsdevelopmentcompany.org.uk The Change Agent Ltd, Bournemouth 07990 514537 www.thechangeagent.me The DS Consortium Group Ltd, Swanage 07532 889488

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Transitions Life Coaching, Ringwood 01425 472354 www.transitionslifecoaching.co.uk Wessex Ventures Limited, Ferndown 07768 703809 www.wessexventures.com

Business Recovery & Insolvency Leonard Curtis Business Solutions Group, Southampton 02382 022900 www.lcbsg.co.uk TRI Group, Bournemouth 01202 983358/07947 276222 www.trigroup.org

Business Support Services BNI Dorset Ltd, Totton 07887 553242 www.bnidorset.co.uk Bournemouth Coastal Business Improvement District, Boscombe 07968 578074 www.coastalbid.co.uk Contemporary PA, Poole 01305 470021 www.thecontemporarypa.co.uk CSW Group Ltd, Plymouth 08009 755111 www.cswgroup.co.uk/skills-support Dorset Business Angels, Bournemouth 01202 706975 www.dorsetbusinessangels.co.uk Evolve, Poole 07737 325514 evolvemembers.com Flavourfy Digital, Lytchett Matravers 07833 297193 www.flavourfydigital.co.uk Flexible Project Management, Broadstone 07710 454065 www.flexiblepm.co.uk Gradient (Europe) Ltd, Bournemouth 07595 264368 www.gradient.uk.com IMSM - ISO Specialists, Wareham 07823 332895 www.imsm.com Kirks Insolvency, Poole 01202 606400 www.kirks.co.uk Law Point, Bournemouth 01202 729444 www.law-point.co.uk Security and Fraud Experts (SAFE), Sherborne 01305 361199 www.securityandfraudexperts.org.uk The Passionate PA (UK) Ltd, Poole 01202 802863 www.thepassionatepa.co.uk

Car Parking Britannia Parking Group LTD, Poole 01202 555888 www.britpark.com

Care Bluebird Care Bournemouth & Poole, Bournemouth 01202 283777 www.bluebirdcare.co.uk/bournemouth Coltoncare - Bourne View Nursing & Residential Care Home, Poole 01202 460900 www.coltoncare.co.uk Good Oaks Franchising Ltd, Poole 01202 757787 www.goodoakshomecare.co.uk

Catering & Catering Equipment Beales Gourmet Ltd , Poole 01202 700992 www.bealesgourmet.com/www.the-italianvilla.co.uk Comax Ltd, Ringwood 01202 684111 www.comaxuk.com Guarantee Laundries Ltd, Stalbridge 01935 812118 www.guarantee-laundries.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Hospitality Hire Ltd, Poole 01202 612336 Signature Catering, Ringwood 01425 477665 www.signaturecateringco.co.uk

Chamber of Commerce Dorchester Chamber for Business, Dorchester 01305 360293 www.dorchesterchamber.co.uk Dorset Chamber of Commerce and Industry, Poole 01202 714800 www.dcci.co.uk Ferndown Chamber for Business, Ferndown 01202 912182 www.ferndownchamber.org.uk Gillingham Chamber of Commerce & Industry, Gillingham 01747 823699 www.gcci.co.uk Shaftesbury & District Chamber of Commerce (SDCC), Shaftesbury 01747 850059/01747 853957 www.shaftesburychamber.co.uk Sherborne Chamber of Trade & Commerce, Sherborne 07594-805013 www.sherbornechamber.co.uk Somerset Chamber of Commerce & Industry, Taunton 01823 444924 www.somerset-chamber.co.uk Swanage & District Chamber of Trade, Swanage 07966 462974 www.swanagechamberoftrade.co.uk Weymouth & Portland Chamber of Commerce, Weymouth 01305 774629 www.wpchamber.co.uk

Charity Ansbury, Poole 01202 677557 www.ansbury.co.uk Autism Wessex, Christchurch 01202 483360 www.autismwessex.org.uk BCHA, Bournemouth 01202 410500 www.bcha.org.uk Bournemouth Hospital Charity, Bournemouth 01202 704060 www.bournemouthhospitalcharity.org Care South, Poole 01202 712400 www.care-south.co.uk Citizens Advice Bournemouth Christchurch and Poole, Bournemouth 01202 290967 www.citizensadvice.org.uk Diverse Abilities, Poole 01202 718266 www.diverseabilities.org.uk Dorset Blind Association, Poole 01202 712864 www.dorsetblind.org.uk Dorset Community Foundation, Poole 01202 670815 www.dorsetcommunityfoundation.org Dorset Mental Health Forum, Dorchester 01305 257172 www.dorsetmentalhealthforum.org.uk Dorset Mind, Bournemouth 07515 255625 www.dorsetmind.uk Dorset Reclaim, Bournemouth 01202 773384 www.dorsetreclaim.org.uk Dorset Wildlife Trust, Dorchester 01305 217987 www.dorsetwildlifetrust.org.uk Education Development Trust, Fareham 01329 559170 www.educationdevelopmenttrust.com

Faithworks Wessex, Bournemouth 01202 429037 www.faithworkswessex.org.uk Help and Care, Bournemouth 03001 113303 www.helpandcare.org.uk Home-Start North Dorset, Sturminster Newton 01258 473038 www.home-start-northdorset.co.uk Hope HTS, Bournemouth 01202 312231 www.hopehts.com Juliaâ&#x20AC;&#x2122;s House, Poole 01202 644220 www.juliashouse.org Lighthouse Poole, Poole 01202 781 320 www.lighthousepoole.co.uk Marie Curie, Bristol 01179 420429 www.mariecurie.org.uk Pavilion Dance South West, Bournemouth 01202 203637 www.pdsw.org.uk Pivotal Housing Association, Bournemouth 01202 306070 www.pivotalhomesgroup.com Poole CVS, Poole 01202 682046 www.poolecvs.org.uk Poole Hospital Charity, Poole 01202 448449 www.poolehospitalcharity.co.uk Prama Foundation, Poole 01202 207300 www.pramafoundation.org.uk Rotary Wessex, Wimborne 01202 882277 www.rotary.org SafeWise, Bournemouth 01202 591330 www.safewise.org Sexual Trauma and Recovery Services (STARS), POOLE 01202 308840 www.starsdorset.org Talbot Village Trust, Poole 01202 338551 www.talbotvillagetrust.org The Dorset Childrens Foundation, Bournemouth 01202 390011 www.thedcf.org The Fletcher Foundation, Ferndown 01202 873271 www.thefletcherfoundation.org.uk The Grove Hotel Bournemouth, Bournemouth 01202 552233 www.thegrovebournemouth.co.uk The Tank Museum, Bovington 01929 405096 www.tankmuseum.org Wessex Heartbeat, Southampton 02380 706095 www.heartbeat.co.uk Wessex Reserves Forces & Cadets Association, Taunton 01823 250110 www.wessex-rfca.org.uk WISE Ability Services Ltd, Bournemouth 07712 393719 www.wiseability.co.uk YMCA Bournemouth, Bournemouth 01202 290451 www.ymcabournemouth.org.uk Youth Cancer Trust, Bournemouth 01202 763591 www.youthcancertrust.org

Domestic Angels, Bournemouth 01202 267350 www.domestic-angels.com Dorset Commercial Cleaning, Poole 01202 986700 www.dorsetcommercialcleaning.com

Consultancy - Compliance Risk Advisory

Construction & Surveyors

Corporate Gifts & Clothing

Chemical Supply Analytical Services

Construction Design & Build

OEMAchem, Southampton 02380 707686 www.oemachem.co.uk

Cleaning Services AMS Cleaning Ltd, Broadstone 01202 600611 www.amsclean.co.uk

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Acheson Construction Ltd, Dorchester 01305 267938 www.achesonconstruction.com Align Property Consultants Limited, Poole 01202 695777 www.align.co.uk Building Options Ltd, Bournemouth 01202 798428 www.buildingoptions.co.uk Colmar Construction Construction (Poole) Ltd, Bournemouth 01202 611211 www.colmarpoole.com Composite Profiles UK Limited, Poole 01202 659237 www.compositeuk.com Cowling and West, Wimborne 01202 558262 www.cowlingandwest.co.uk ELM Planning Services, BOURNEMOUTH 07450 265805 www.elm-planning.co.uk Godsell Arnold Partnership Ltd, Broadstone 01202 600900 www.gapltd.eu.com Graham Garner & Partners Ltd, Broadstone 01202 697341 www.ggpl.co.uk Greendale Construction Ltd, Poole 01202 764551 www.greendaleconstruction.com Harry J Palmer Holdings Ltd, Wimborne 01202 842224 www.harryjpalmer.co.uk Mata Construction, Ferndown 01202 403133 www.mata-construction.co.uk MC Plan and Site Services Ltd, Poole 01202 744966 www.mcplanandsiteservices.co.uk MEH Construction Management Ltd, Poole 01202 766732 www.meh-construction.co.uk Morgan Sindall, Poole 07970 400508 www.morgansindall.com Primmer Olds B.A.S Chartered Surveyors, Bournemouth 01202 013015 www.primmeroldsbas.co.uk Savills, Wimborne 01202 856800 www.savills.co.uk Sherborne Holdings Ltd, Bournemouth 01202 303585 www.sydenhams.co.uk Siteright Construction Supplies Ltd, Sturminster Marshall 01258 858028 www.siteright.net Spetisbury Construction Ltd, Wimborne 01202 856685 www.spetisburyconstruction.co.uk T A Colbourne Projects Ltd, Poole 01202 716516 www.tacolbourne.co.uk WFBA Consulting Civil and Structural Engineers, Romsey 01794 368241 www.wfba.co.uk All Build Developments, Ferndown 01202 070560 www.allbuilddevelopments.co.uk PDL BOURNEMOUTH LTD, Bournemouth 01202 554450 www.pdlbournemouth.co.uk TWK Scaffolding Group, Ferndown 01202 537305 www.twkgroup.co.uk

Space Time Ltd, Christchurch 07780 877167 www.space-time.co.uk Wessex Trophies Limited, Broadstone 01202 650444 www.wessextrophies.co.uk

Couriers & Freight Forwarding AOG Worldwide Ltd, Christchurch 01202 375702 www.aogworldwide.co.uk E-Tel Express (UK), Ferndown 01202 874156 www.e-telexpress.com Kuehne & Nagel Ltd, Uxbridge 01159 438000 www.home.kuehne-nagel.com Schenker Ltd, Poole 01202 862150 www.schenker.com

Cyber Security ESET UK, Bournemouth 01202 405405 www.eset.co.uk

Day Nurseries Tops Day Nurseries, Bournemouth 01202 551553 www.topsdaynurseries.co.uk

Defence ATLAS ELEKTRONIK UK LTD, Dorchester 01305 212400 www.atlas-elektronik.com

Digital Marketing Consultant New Life Social, Poole 07940 333001 www.newlifesocial.com

Display & Storage Suppliers Shopfitting Warehouse, Wimborne 01258 859900 www.shopfittingwarehouse.co.uk

Distribution Clarendon Specialty Fasteners, Swindon 01793 439166 www.clarendonsf.com De Monchy Aromatics Ltd, Poole 01202 620888 Fireboy Xintex UK Operations Ltd., Poole 08453 899462 www.fireboy-xintex.com Kong Company Ltd, Salisbury 01722 783211 www.kongcompany.com Pam International, London WC2H 07496 388327 Riverside Aromatics Ltd, Poole 01202 679532 www.riversideaeromatics.com

Education Arts University Bournemouth, Poole 01202 533011 www.aub.ac.uk Aurora Boveridge College, Wimborne 01725 551247 www.the-aurora-group.com/ boveridgecollege Bluestone College, Ferndown 01202 618355 www.bluestone.ac.uk Bournemouth and Poole College , Poole 01202 205831 www.thecollege.co.uk Bournemouth University, Poole 01202 961961 www.bournemouth.ac.uk/business-services Bright Scholar (BCS) Management Limited, Bournemouth 01202 423266 / 436578 www.bournemouthcollegiateschool.co.uk Hooke Court Limited, Beaminster 01308 862260 www.hookecourt.co.uk

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Kingston Maurward Enterprises Ltd (KME), Dorchester 01305 215000 www.kmc.ac.uk PETA Limited, Portsmouth 02392 538700 www.peta.co.uk Skills & Learning - Adult Community Education., Poole 01202 262316 www.skillsandlearningbdp.co.uk Solent University, Southampton 02382 013291 www.solent.ac.uk SWRAC, Wimborne 07841 784000 www.swrac.ac.uk The Bournemouth English Book Centre, Poole 01202 712908 www.bebc.co.uk Weymouth College, Weymouth 01305 208919 www.weymouth.ac.uk Young Enterprise, Oxford 07918 564958 www.young-enterprise.org.uk

Electrical Services Drewlec Electrical Services, Bournemouth 01202 575757 www.drewittgroup.co.uk Purewell Electrical, Bournemouth 01202 484411 www.purewell.co.uk

Energy Efficiency Services Thermal & Acoustic Solutions, Christchurch 01202 487463 www.thermalacoustics.co.uk Utility Point Energy & Telecoms, Poole 03455 577878/03455 570055 www.utilitypoint.co.uk

Engineering A & M Defence & Marine Services Ltd, Wimborne 01202 828700 www.amdefencemarine.co.uk Aeronautical & General Instruments Ltd, Poole 01202 689022 www.agiltd.co.uk Aish Technologies, Poole 01202 307082 www.aishtechnologies.com Aviation & Defence Spares, Poole 01202 768667 www.aviationdefence.co.uk Avonwood Developments Ltd, Wimborne 01202 868000 www.avonwood.co.uk Chemring Technology Solutions Ltd, Poole 01202 628155 www.chemring.co.uk DB Engineering (Dorset) Limited, Poole 01202 678497 DBC Engineering , Ferndown 07767 628295 www.dbcengineering.co.uk Downhole Tools International Ltd, Poole 01202 690001 www.dti.uk.com G K D Technik Ltd, Wimborne 01202 861961 www.gkdtechnik.com iec Ltd, Poole 01202 339559 www.iecltd.co.uk IS-Rayfast Ltd, Swindon 01793 439136 www.is-rayfast.com Lab21 Healthcare Ltd, Bridport 01308 421829 www.lab21.com Littlemore Scientific Engineering, Gillingham 01747 835550 www.elsec.co.uk

Modulift UK Ltd, Poole 01202 621511 www.modulift.co.uk Moore International Ltd, Poole 01202 623393 www.mooreinternational.co.uk Reidsteel, Christchurch 01202 483333 www.reidsteel.com SAFI LTD, Poole 01202 624618 www.safi-limited.com Smiths Metal Centres Ltd, Verwood 01202 893755 www.smithmetal.com Spherea Test & Services Limited, Christchurch 01202 872800 www.spherea.com Tides Marine International Ltd, Poole 01202 656773 www.tidesmarine.co.uk Tods Defence Ltd, Portland 01305 820345 www.tods.co.uk Ultra Electronics ENERGY, Wimborne 01202 850450 www.ultra-ncs.com West Pharmaservices Ltd, Wimborne 01202 870890 www.westpharmaservices.co.uk

Event Management & Equipment BH Live, Bournemouth 01202 055555 www.bhlive.org.uk Bournemouth Sevens Ltd, Poole 01202 545630 www.diamondsportinggroup.com Brighter Productions Ltd, Wimborne 01202 737848 www.brighter-productions.com Innovative Hire Ltd, Poole 01202 941068 www.innovativehire.co.uk Marquee Elegance, Shillingstone 01202 746340/07971 781848 www.marqueeelegance.com Sandpolo Ltd, Aldeburgh 07796 693796 www.sandpolo.com Seventa Events, Poole 01202 237433 www.seventa.co.uk UKSV, Ringwood 01425 480444 www.uksv.co.uk

Facilities Management Candour, Bournemouth 07766 397605/03330 115111 www.candourbusinessconsultancy.co.uk

Financial Services Apex CB Financial Planning, Poole 01202 622223 www.apexcb.com Archway Financial Solutions LLP, RINGWOOD 01425 600616 www.archwayfs.com Baggette Wealth Management Ltd, Poole 01202 676983 www.baggette.co.uk Bloom Finance Group CIC, Bournemouth 01202 914413 Blue Sky Financial Planning Ltd, Poole 01202 756560 www.blueskyfp.co.uk Business Cash Enabler, Bournemouth 07732 627085 www.businesscashenabler.co.uk Clark Financial Services, Christchurch 01202 486888 www.clarkfs.co.uk Continuum (Financial Services) LLP, Bournemouth 07738 206389 www.mycontinuum.co.uk

January 2020 | Dorset Business Focus

Creditplus, Poole 01202 684898 www.creditplus.co.uk First Capital Finance Ltd, Bournemouth 01202 434000 www.firstcapitalfinance.co.uk Gallo-Cornish Financial Planning, Bournemouth 07793 555079 www.gallocornishfp.co.uk GPFM Financial Planners, Poole 07702 215986 www.gpfm.co.uk Homeline Mortgages Ltd, Poole 01202 937444 www.homelinemortgages.co.uk Ideal Financial Solutions, Poole 01202 916488 www.idealfinancialsolutions.co.uk Investec Wealth & Investment Limited, Bournemouth 01202 208100 www.investecdfm.co.uk Lester Brunt Wealth Management, Wimborne Minster 01202 695801 www.lesterbrunt.co.uk Lewis & Co (Investments & Pensions) Limited, Poole 01202 718400 www.lewisinvestment.co.uk Life Matters, Poole 01202 025481 www.lifemattersfp.com Moneycorp, South West London 02078 287000 www.moneycorp.com Mortgage Squared Ltd, Bournemouth 01202 313182 www.mortgagesquared.co.uk Peter Harding Wealth Management, Poole 01202 830730 www.peterhardingwm.co.uk SG Financial Ltd, Poole 07775 710551 www.sg-financial.com/ Strategic Solutions Chartered Financial Planners, Poole 01202 769890 www.ssfs.co.uk Teachers Building Society, Wimborne 01202 843500 www.teachersbs.co.uk The Lewis Workplace Pension Trust, Poole 01202 738650 www.lewismastertrust.co.uk The Mortgage Explorer, New Milton 01425 627511 www.brooklandscommercialfinance.com/ TheNonExec, Ringwood 01202 828266 www.thenonexecutive.com Walker Wealth Management, Blandford Forum 01202 087499 www.leewalkerwm.co.uk WAY Group, Wimborne 01202 890895 www.waygroup.co.uk WHIreland Wealth Management, Poole 01202 974111 www.whirelandwm.com Y-Not Finance, Ferndown 01202 912182 www.y-notfinance.co.uk

Food & Drink ABP Yetminster, Sherborne 01935 872777 www.abpfoodgroup.com BV Dairy, Shaftesbury 01747 851855 www.bvdairy.co.uk Cherry Picked Hampers & Events Bar, Blandford Forum 01305 307107/07773 166661 www.cherrypickedhampers.co.uk

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Dorset Food & Drink, Dorchester 01305 228217/01305 228239 www.dorsetfoodanddrink.org Furleigh Estate, BRIDPORT 01308 488991 www.furleighestate.co.uk Hall & Woodhouse Ltd, Blandford St Mary 01258 452141 www.hall-woodhouse.co.uk Harlees Fish and Chips, Wimborne 01202 602524 www.harlees.co.uk Hincknowle Fruit Farm, Bridport 01308 488765 Organix Brands Ltd, Bournemouth 07458 022789 www.organix.com Rossi International Ltd, Wimborne 01258 857210 www.rossiinternational.co.uk Table Mates, Bournemouth 01202 434 555 www.bringbacklunch.co.uk The Jordans & Ryvita Company, Dorchester 01305 751000 www.dorsetcereals.co.uk

Funeral Services & Directors F C Douch & Son (Funerals), Wimborne 01202 882936 www.fcdouch.co.uk Nicholas Oâ&#x20AC;&#x2122;Hara Funeral Directors Ltd, Wimborne 01202 882134 oharafunerals.co.uk/

Furniture Custom World Dorset Ltd, Ferndown 01202 896816 www.customworldbedrooms.co.uk G P & J Baker Limited, Poole 01202 266999 www.gpjbaker.com

Green Energy Voltalia UK PLC, London W6 07989 494455 www.voltalia.com

Health Bioenergetics Systems Technology Group Ltd, Poole 01202 785888 www.neshealth.com Bridge Health & Wellbeing, Christchurch 01202 473800 www.bridgehw.com BWT Physio, Poole 01202 749514 www.bwtphysio.co.uk DDC Dolphin Limited, Poole 01202 731555 www.ddcdolphin.co.uk Dorset Heart Clinic, Bournemouth 01202 705454 www.dorsetheartclinic.co.uk Kestrel Medical Ltd, Broadstone 01202 658444 www.vocalzone.com Lewis-Manning Hospice, Poole 01202 708470 www.lewis-manning.co.uk Liberty Private Care, Christchurch 01202 800494 www.libertyprivatecare.co.uk Livewell Dorset, Weymouth 01305 233105 www.livewelldorset.co.uk Nuffield Health Bournemouth Hospital, Bournemouth 01202 702809 www.nuffieldhealth.com

Health & Safety DoorTECH Safety Solutions , Ferndown 08458 385906 www.doortech.co.uk Immerse Medical, Poole 01202 800211 www.immersemedicaltraining.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Wessex Safety Services LLP, Bournemouth 07850 030791 www.wessexsafetyservices.co.uk

Holiday Parks Hoburne Ltd, Christchurch 01425 277661 www.hoburne.com Rockley Park (Bourne Leisure), Poole 01202 680691 www.rockleypark.co.uk West Dorset Leisure Holidays, Bridport 01308 422139 www.wdlh.co.uk

Home Improvements A.W. Boyce Home Improvements, Poole 01202 681564

Home Technology Living Home Technology , Poole 01202 775133 www.livinghometech.co.uk

Hotels & Conferencing Bournemouth Highcliff Marriott Hotel, Bournemouth 01202 557702 www.bournemouthhighcliffmarriott.co.uk Bournemouth West Cliff Hotel, Bournemouth 01202 751000 www.bournemouthwestcliffhotel.co.uk Captains Club Hotel, Christchurch 01202 475111 www.captainsclubhotel.com Chewton Glen, New Milton 01425 275341 www.chewtonglen.com Christchurch Harbour Hotel & Spa, Christchurch 01202 483434 www.christchurch-harbour-hotel.co.uk Crown Hotel, Blandford Forum 01258 456626 www.crownhotelblandford.co.uk Hallmark Hotels East Cliff Bournemouth, Bournemouth 03300 283411 www.hallmarkhotels.co.uk Haynes International Motor Museum, Yeovil 01963 442796 www.haynesmotormuseum.com Hermitage Hotel and NEO Restaurant, Bournemouth 01202 557363 www.hermitage-hotel.co.uk/www. neorestaurant.co.uk Hotel Du Vin & Bistro Poole, Poole 01202 785570 www.hotelduvin.com Kingston Country Courtyard, Corfe 01929 481066 www.kingstoncountrycourtyard.com Marsham Court Hotel, Bournemouth 01202 552111 www.marshamcourthotel.co.uk Minterne Estate, Dorchester 01300 341370 www.minterne.co.uk New Forest Hotels Plc, Lyndhurst 02380 286 126 www.newforesthotels.co.uk Norfolk Royale Hotel, Bournemouth 01202 551521 www.peelhotels.co.uk Oceana Hotels & Leisure, Bournemouth 01202 298350 www.oceanahotels.co.uk RNLI, Poole 03003 007654 www.rnli.org/college. Royal Bath Hotel, Bournemouth 01202 204917 www.britanniahotels.com Summer Lodge Hotel, Dorchester 01935 482000 www.summerlodgehotel.com

The Green House Hotel, Bournemouth 01202 498900 www.thegreenhousehotel.com The Hilton Bournemouth, Bournemouth 01202 804775 www.bournemouthhilton.com The Holiday Inn Bournemouth, Bournemouth 01202 291266 www.holidayinn.com The Kings Harbour Hotel, Christchurch 01202 588933 www.thekings-christchurch.co.uk The Lulworth Estate, Wareham 01929 400352 www.lulworth.com Village Hotel Club Bournemouth, Bournemouth 01202 055205 www.village-hotels.co.uk

HR Emphasis HR and Training, Romsey 01794 874232 www.emphasis.uk.com Perfect HR, Bournemouth 0333 7721029 www.perfecthr.co.uk Purple HR Ltd, Bournemouth 01202 801047 www.purplehr.co.uk Rely Ltd HR & Training Services, Dorchester 01305 889781 www.rely.company Trinity HR , Bournemouth 01202 798841 www.trinityhr.uk ViewHR Ltd, Ringwood 01425 205390 www.viewhr.co.uk

Import/Export Services EMONA PARTNERS LTD., Bournemouth 07961 094428 www.emonapartners.co.uk Exabler, London 02071 128905 www.exabler.com Integrated Marine Services Ltd, Southampton 02380 623789 www.imsfreight.com International Safety Technology Ltd, Broadstone 01202 692775 www.ist-limited.com International Trade Matters, Bampton 01398 332881 www.internationaltradematters.com Silverline Enterprises LTD, Poole 01202 725500 www.silverline-enterprises.com

Insurance A -One Insurance Group, Ringwood 01425 480700 www.aoig.co.uk Alan & Thomas Insurance Group, Poole 01202 754900 www.alan-thomas.co.uk All Insure Services Ltd, Blandford Forum 01258 488879 www.allinsureservices.co.uk Cornish Mutual, Truro 07970 224338/07814929262 www.cornishmutual.co.uk Coversure Insurance Services (Poole & Weymouth), Poole 01202 929141/01305 457202 www.coversure.co.uk/poole EnsureYou, Ringwood 01425 460651 www.ensureyou.co.uk Finch Group Commercial Insurance Brokers, Poole 01202 759725 www.finchgroup.net Gallagher Insurance Brokers, Bournemouth 08002 988707

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Health-on-Line, Bournemouth 01202 057412 www.health-on-line.co.uk NFU Mutual Wessex, Wareham 01929 553472 www.nfumutual.co.uk/wareham Stackhouse Poland, Poole 01202 647400 www.stackhouse.co.uk The Insurance Institute of Bournemouth, Bournemouth 01202 518242 www.localinstitutes.cii.co.uk/bournemouth UK Health Insurance, Poole 01202 756352 www.ukhealthinsurance.com

Interactive 3D & VR CentreVR Limited, Bournemouth 01202 878300 www.centrevr.co.uk Yooport, Christchurch 07393 284204 www.yooport.com

IT A B S Computer Systems Ltd, Poole 01202 770900 www.absgb.com Aura Technology Limited, Southampton 03333 208601 www.auratechnology.com C3IA Solutions Limited, Poole 01202 721123 www.c3iasolutions.co.uk Chillblast, Poole 01202 068333 www.chillblast.com ENHANCED, Poole 01202 308000 www.enhanced.co.uk Glitch IT Limited, Christchurch 01202 237996 www.glitch.services InnovationScouts.tech, Poole 07772 355726 www.innovationscouts.tech IT Support Business Ltd, Bournemouth 03300 881 335 www.itsupportbusiness.co.uk ITEC Connect Ltd, Wimborne 01202 848866 www.itecgroup.co.uk Juice Broadband, Poole 01202 332331 www.juice-broadband.com Just Add Tech, Bournemouth 01202 800629 www.justaddtech.co.uk Keyfort Ltd, Bournemouth 08448 014580 www.keyfort.co.uk Kimcell Ltd, Bournemouth 01202 755300 www.kimcell.com Netriver Systems Limited, Weymouth 02087 060995 www.netriver.co.uk QuoStar Solutions Ltd, Bournemouth 0845 644 0331 www.quostar.com REWARD I.T., Bournemouth 01202 805125 www.reward-it-support.co.uk Sense IT Support, Ringwood 01425 267267 www.sensesupport.co.uk Target IT Services, Bournemouth 01202 538488 www.target-its.co.uk TECHNEDs Investment LLP, Poole 03333 031047 www.techneds.co.uk

Kitchen Design Curiel Kitchen Designs, Ferndown 01202 897332/07834 228129 www.curielkitchendesign.co.uk

Landscape Services Eazy Garden Ltd, Ferndown 01202 978373 www.eazygardenlimited.co.uk

Landscape Supplies & Aggregates Suttle Stone Quarries, Swanage 01929 439444 www.suttles.co.uk

Laundry Service & Equipment Tech2Serv Ltd, Bournemouth 07917 542246 www.tech2serv.co.uk

Lifts Supply & Installation Bourne Lifts Ltd, Wimborne 01202 582923/07808 813804 www.bournelifts.co.uk

Local Authority BCP Council, Bournemouth 01202 454630 www.bcpcouncil.gov.uk Dorset Council, Dorchester 01305 221000 www.dorsetforyou.com Dorset Local Enterprise Partnership , Poole 01202 962719 www.dorsetlep.co.uk/invest-in-dorset/

Manufacturing A & E Connock (Perfumery & Cosmetics) Ltd, Wimborne 01425 653367 www.connock.com A B Precision (Poole) Ltd, Poole 01202 665000 www.abprecision.co.uk Abbey Supply Co Ltd, Poole 01202 623258 www.abbeysupply.com Ability Projects Ltd, Poole 01202 305800 www.abilityprojects.com AlfaTronix Ltd, Poole 01202 715517 www.alfatronix.com Alltrista Plastics Limited, Christchurch 01202 483636 www.jardenplasticssolutions.com Altro Resin Systems, Dorchester 01300 320620 www.altro.co.uk Ashland ASI ISP Microcaps UK Ltd, Poole 01202 627352 ASM Assembly Systems (Weymouth)., Weymouth 01305 760760 www.asm.com BEST Fittings Ltd, Gillingham 01747 312672 www.bestfittings.co.uk BOFA International Ltd, Poole 01202 699444 www.bofa.co.uk British Diamond Wire Die Co Ltd, Poole 01202 745104 C R Instruments ltd, Christchurch 01202 989822 www.crinstruments.co.uk C.C.Moore & Co Ltd, Sturminster Newton 01963 362234 www.ccmoore.com C6 (n) Technology Ltd, Christchurch 02380 972093 www.c6n.co.uk Caleva Process Solutions Ltd, Sturminster Newton 01258 471122 www.caleva.co.uk Capricorn Labs, Ringwood 01425 461834 www.capricorn-labs.co.uk Carlisle Fluid Technologies UK Ltd, Bournemouth 01202 571111 www.carlisleft.eu Caterpillar Marine Power UK Ltd, Wimborne 01202 796000 www.marine.cat.com

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY CBD Health Foods Ltd, . 0203 198 6986 www.canabidol.com CBRNergetics Ltd, Poole 01202 800298 www.cbrnergeticsltd.com Chemring Technology Solutions, Romsey 01794 833979 Clark Handling, Bridport 01308 293052 www.clarkhandling.co.uk Confex Technology Ltd, Poole 01202 881466 www.confexuk.com Cygnus Instruments Ltd, Dorchester 01305 265533 www.cygnus-instruments.com Darlena Ltd, Bournemouth 01202 302010 www.darlena.co.uk Denis Wick Products Ltd, Poole 01202 665100 www.deniswick.com Dometic Group Ltd, Blandford Forum 03446 260141 www.dometicgroup.com Electronic Technicians Ltd, Wimborne 01202 897722 www.etluk.co.uk Enovation Controls Ltd, Salisbury 01722 410055 www.enovationcontrols.eu Field International Limited, Poole 01202 676331 www.fieldinternational.com FireSTOP Manufacturing Ltd, Dorchester 01305 213112 www.firestopltd.co.uk Flowbird Transport Limited, Poole 01202 339339 www.flowbird.group Focal Point Fires, Christchurch 01202 499330 www.focalpointfires.co.uk Get Fresh Cosmetics Ltd, Bournemouth 01202 859059 www.bombcosmetics.co.uk Greens Combustion, Poole 01202 607563 www.greenscombustion.com H/T Portland Ltd, Portland 01305 822828 www.htportlandltd.co.uk Hamworthy Combustion Engineering Ltd, Poole 01202 662717 Hamworthy Heating Limited, Poole 01202 662500 www.hamworthy-heating.com Haystack Dryers Ltd, Ringwood 01202 890705 www.haystack-dryers.com Heatric (Division of Meggitt (UK) Ltd), Poole 01202 627000 www.heatric.com HFC Prestige International Operations, Bournemouth 01202 524141 Honeywell Analytics Ltd, Poole 01202 676161 www.honeywellanalytics.com Hydreco Hydraulics Limited, Poole 01202 627500 www.hydreco.com Hyphose Ltd, Poole 01202 673333 www.hyphose.com I C B Waterproofing, Poole 01202 785200 www.icb.uk.com I C Brindle & Co Ltd, Broadstone 01202 657814 www.icbrindle.com Industrial Abrasives Ltd, Christchurch 01202 303362 www.indab.com

Ishida Europe, Poole 01202 466300 www.ishidaeurope.com Kallo Foods Ltd, Camberley 01276 609000 www.kallo.com Kingpin Products Ltd, Poole 01202 662911 kingpinreels.com KVP Eu Ltd, Beaminster 01308 867020 www.kvpvet.com Lillidale Ltd, Wimborne 01202 848456 www.lillidale.co.uk Lotek UK Ltd, Wareham 01929 552992 www.lotek.com Lush Manufacturing Ltd, Poole 01202 664040 www.lush.co.uk Magicard Ltd, Weymouth 01305 470000 www.magicard.com Magni Telescopic Handlers UK Ltd, Poole 01202 070279 Marden Edwards Ltd, Wimborne 01202 861200 www.mardenedwards.com MEGGITT PLC, Christchurch 01202 597597 www.meggitt.com Nealâ&#x20AC;&#x2122;s Yard Remedies, Gillingham 01747 834665 www.nealsyardremedies.com NETZSCH Pumps & Systems Ltd, Dorchester 01935 483900 www.netzsch.com Nexus Cooling Ltd, Poole 01202 250100 www.nexuscooling.co.uk Nunet Ltd, Ringwood 01202 821572 www.nunetsolutions.co.uk Optimas Components, Poole 01202 865222 www.optimascomponents.com Packline Ltd, Poole 01202 307700 www.packline.co.uk Physicool Ltd, Dorchester 07778 274265 www.physicool.co.uk Polyhose (UK) Ltd, Christchurch 01202 478334 www.polyhose.com Precision Acoustics Ltd, Dorchester 01305 264669 www.acoustics.co.uk Primetals Technologies Limited, Christchurch 01202 331000 www.primetals.com R G S Precision Sheet Metal Work, Poole 01202 687220 www.rgs-poole.co.uk R. Hamilton & Co. Ltd, Mere 01747 860088 www.hamilton-litestat.com Rowland Sandwith Ltd, Wimborne 01202 882323 www.h-h-hancock.co.uk S K C Ltd, Blandford Forum 01258 480188 www.skcltd.com Sargasso Worldwide Industrial Limited, Sturminster Newton 07743 877690, Senscient, Poole 01202 606460 www.msasafety.com Siemens Traffic Mobility, Poole 01202 782000 www.siemenstraffic.com Sigma-Aldrich, Poole, * www.merckgroup.com Solentim Ltd, Wimborne 01202 798510 www.solentim.com

January 2020 | Dorset Business Focus

Sontronics, Poole 01202 722583 www.sontronics.com Strouden Joinery, Poole 01202 696123 www.stroudenjoinery.com Sunseeker International, Poole 01202 382222 www.sunseeker.com Superior Seals Limited, Wimborne 01202 854335 www.superiorltd.com Thermal Spray Services Ltd, Bournemouth 07887 656521 www.thermalsprayservices.co.uk Thompson Valves Ltd, Poole 01202 647827 www.thompson-valves.com Time & Data Systems International Ltd, Poole 01202 723535 www.tdsi.co.uk Trimetals Limited, Blandford Forum 01258 459441 www.trimetals.co.uk Vapormatic UK Limited, Exeter 01392 435461 www.vapormatic.com Vectair Systems Ltd, Basingstoke 01256 319500 www.vectairsystems.com Wartsila Water Systems, Poole 01202 662600 www.wartsila.com Wessex Filters Ltd, Poole 01202 671671 WRES Ltd, Poole 01202 674480 www.wres-welding.co.uk Wyndham Page Ltd, Poole 01202 734656 www.wyndhampage.com

Marine Actisense, Poole 01202 746682 www.actisense.com Pip Hare Ocean Racing, Poole 07787 427063 www.piphareoceanracing.com

Marketing PR & Web Developers Alight Media, London W1D 07801 845414 www.alightmedia.com Aylesworth Fleming, Bournemouth 01202 295723 www.afagency.co.uk B4B Marketing, Poole 01202 684400 www.b4b.co.uk Bendell Publicity Consultants Ltd, Ferndown 07771 700394 www.bendell-publicity-consultants-limited. co.uk Caron Khan Consultancy, Bournemouth 07967 524578 www.caronkhan.co.uk Crowd Creative Communications Agency, Bournemouth 01202 529743 www.thisiscrowd.com Darren Northeast PR Ltd, Bournemouth 01202 676762 www.darrennortheast.co.uk Digital Storm Limited, Bournemouth 01202 298392 www.digitalstorm.co.uk Fireworx, Bournemouth 01202 559559 www.fwx.co.uk Insightful UX Ltd, Poole 01202 912760 www.insightfulux.co.uk Intergage Ltd, Poole 01202 684009 www.intergage.co.uk

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Key Digital Agency Ltd, Dorchester 01305 542000 www.key.digital Match Marketing Services Ltd, Bournemouth 07739 323753/01202 054241 www.matchmarketingservices.co.uk Motley.co.uk, Sturminster Newton 01258 807695 www.motley.co.uk Octima LLP, Poole 01202 022 108 www.octima.co.uk Triple Helix Ltd, Bournemouth 01202 437924 www.triple-helix.co.uk Veritas ABD, Ferndown 01202 894345 www.veritas-abd.co.uk We Are 778 Ltd, Bournemouth 01202 778800 www.weare778.com Wordcaster PR & Business News Service, Ferndown 01202 874079 www.wordcaster.net

Media & Film Global, Fareham 01489 587610 www.global.com Global Brand Communications, Bournemouth 01202 727070 www.discoverglobal.co.uk Image Republic Ltd, Wimborne 01202 820555 www.imagerepublic.co.uk LoveLove Films Ltd, Bournemouth 01202537858 www.lovelovefilms.com Wave 105 Fareham 01489 481057 www.wave105.com

Mediation HBL Mediation, Poole 07944 669389

Motoring Sales & Servicing Bionanovate Limited, Poole 01202 695999 www.bionanovate.com Breeze Volkswagen, Poole 01202 713000 www.breeze-volkswagen.co.uk Dorset Sports Cars Ltd, Wimborne 01202 825911 www.dorsetsportscars.co.uk E T S Truck & Van, Poole 01202 669339 www.etstrucks.co.uk Hendy Group, Eastleigh 023 8024 2616 https://www.hendy.co.uk/ i247 Group, Poole 01202 628282 www.i247group.com OKO Global LLP, Tiverton 02078 703156 www.oko.com Poole Audi, Poole 01202 775050 www.pooleaudi.co.uk Star Tech Ltd, Poole 01202 694758 www.star-tech.co.uk Volvo Cars Poole, Poole 01202 065555 www.volvocarspoole.co.uk

Notary Services Paul Wintle Notary Public, Bournemouth 01202 267818 www.notarypublicpoole-pwintle.com

Office Equipment Suppliers Condor Office Solutions Ltd, Eastleigh 01202 537709 www.condoroffice.co.uk Logik Copying Systems Ltd, Wimborne 01202 873366 www.logiksystems.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Office Furniture Osmond Ergonomics, Wimborne 01202 850550 www.ergonomics.co.uk

Office Supplies Ace Office Environments Ltd, Bournemouth 01202 240000 www.aceoffice.co.uk Labelzone, Poole 01202 681311 www.labelzone.co.uk

Packing & Packaging Bayquest Packaging, Wimborne 01202 893473 www.bayquest.co.uk PSP Logistics, Christchurch 01489 565577 www.psp-logistics.co.uk

Patents & Trademarks IP Consult, Swanage 01929 421925 www.ipconsult.co.uk

Pharmaceutical PHARMAQ Ltd, Fordinbridge 01425 656081 www.pharmaq.no

Photographer Anna Klesse Photography, Poole 07873 251863 www.annaklesse.com SKC Photography, Wareham 01929 551788 www.skcphotography.co.uk Studio Shotz Photography, Christchurch 01202 432234 www.studioshotz.co.uk

Plumbing & Heating Roberts Plumbing & Heating, Ringwood 07511 749922

Printing Services & Supplies C M P Printing Limited, Poole 01202 739993 www.cmp-uk.com The Minster Press, Wimborne 01202 882277 www.printsolutions.co.uk The Print Agency, Ferndown 01202 872777 www.theprintagency.com Xerocad Limited, Ferndown 01202 897297 www.xerocad.co.uk

Procurement Ebit Intelligent Procurement, Dorchester 01305 230500 www.ebitip.com

Property Management GH Property Management Ltd, Eastleigh 03453 080988 www.gh-propertymanagement.co.uk

Property Sales and Rental ASN Capital, Bournemouth 01202 771441 www.asncapital.com Basepoint Centres Limited, Bourenmouth 01202 331700 www.basepoint.co.uk D J Property, Weymouth 01305 778896 www.djproperty.com Goadsby & Harding (Survey & Valuation) Ltd, Bournemouth 01202 550000 www.goadsby.com James Drewitt & Son Ltd, Bournemouth 01202 575757 www.drewittgroup.co.uk Move On Sales and Lettings, Poole 01202 711169 www.moveonrentals.com

Sibbett Gregory Wright and Coles Limited, Poole 01202 661177 www.sibbettgregory.com Vantage Point, Poole 01202 619868 www.vantagepoint-uk.com

Property Tax Specialists E3 Consulting Ltd, Southampton 03452 306450 www.e3consulting.co.uk

Public Relations & Marketing Consultants Deep South Media Ltd, Bournemouth 01202 534487 www.deepsouthmedia.co.uk Finger on the Pulse Research Ltd, Wells 01425 615024 www.fotpresearch.com Haynes MarComs LTD, Poole 07919 510051 www.ryanhaynesmarketing.com Liz Lean PR, Poole 01202 701828 www.lizleanpr.co.uk

Publications IMS Group, Bournemouth 01202 611100 www.ims-group.co.uk Pulford Publicity Ltd (inc. Mags4Dorset & Brightbox Designs), Ferndown 01202 870270 www.mags4dorset.co.uk The Daily Echo & Dorset Echo, Bournemouth 01202 554601 www.bournemouthecho.co.uk/.dorsetecho. co.uk

Recruitment Aspire Jobs Ltd, Ringwood 07974 429217 www.aspirejobs.co.uk FTS Construction Recruitment, Bournemouth 01202 201225 www.ftscareers.com Hardy Recruitment, Poole 01202 232520, hardyrecruitment.com Mploy Staffing Solutions Ltd, Poole 01202 668360 www.mploystaff.com Prospects Services, Bournemouth 01202 638990 www.prospects.co.uk Real Recruitment Solutions, Bournemouth 01202 530770 www.realrecruitmentsolutions.co.uk REED Specialist Recruitment, Bournemouth 01202 585585 reedglobal.com Rubicon Recruitment Group, Poole 01202 680311 www.rubiconpeople.co.uk South West Recruitment Ltd, Bournemouth 01202 292907 www.swr.uk.net Talent Seeker, Fordingbridge 01425 200799 www.talentseeker.co.uk TeamJobs, Poole 01202 445700 www.teamjobs.co.uk

Recruitment & Software Gradhire (Direct Hiring Solutions Limited), Alresford 03333 312098 www.gradhire.co.uk

Recycling & Waste Eco-Sustainable Solutions Ltd, Christchurch 01202 593601 www.thisiseco.co.uk W & S Waste Management Ltd, Poole 01202 675564 www.wsrecycling.co.uk

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Waste Management Facilities Ltd, Bournemouth 01202 535888 www.wmfltd.co.uk

Regeneration Transport Jurassic Coast Holdings Ltd, New Milton 01425 620666 jurassiccoastholdings.com

Removals & Storage Leatherbarrows Removals & Storage Ltd, Christchurch 01202 578581 www.leatherbarrows.co.uk Maidmans Moving and Storage Limited, Poole 01202 681 397 www.maidmans.com Store & Secure Self Storage, Bournemouth 01202 520220 www.storeandsecure.co.uk

Retail Beales, Bournemouth 01202 552022 www.beales.co.uk Brewery Square, Dorchester 01305 267777 www.brewerysquare.com Dacombes of Wimborne, Wimborne 01202 882615 www.dacombesofwimborne.com Fab Frocks Ltd, Bournemouth 01202 765353 www.fabfrocks.co.uk New Look Group Ltd, Weymouth 01305 765000 www.newlook.com Tech Tent LTD, Poole 01202 676199 The Dolphin Shopping Centre, Poole 01202 673906 www.dolphinshoppingcentre.co.uk Watt to Wear Ltd, Wiveliscombe 01984 622010 www.watt-to-wear.co.uk

Retail & Commercial Interiors Creative Retail Solutions, Poole 01202 233088 www.creativeretailsolutions.co.uk Kiwi Design, Verwood 01202 822634 www.kiwidesign.co.uk

Security Smart Homeworks, Bournemouth 01202 309503 www.smarthomeworks.co.uk Vanguard Security Services Ltd, Bournemouth 01202 523573 www.vanguard-services.co.uk

Serviced Offices Arena Business Centres Ltd, Wimborne 01202 862300 www.arenabusinesscentres.com Bayside Business Centre Ltd, Poole 01202 282042 www.baysidebusinesscentre.co.uk BizSpace Poole, Poole 01202 853100 www.bizspace.co.uk/spaces/poole

Software/ Cloud Services AMS Ltd, Poole 01202 652070 www.ams-ltd.com Bytes Ahead Ltd, Bournemouth 01202 377355 www.bytesahead.com Chittak, Bournemouth 01202 611711 www.chittak.co.uk Communications Consultants Worldwide, Bournemouth 01202 318161 www.ccww.co.uk Dorset Creative, Bournemouth 01202 237899 www.dorsetcreative.com

KFA Connect, Ringwood 01425 484445 www.kfa.co.uk Provulo, Ringwood 07503 267160 www.provulo.com Servana Managed Services Ltd, Bournemouth 01202 026522 www.servanamanaged.com Solweb Ltd, Ferndown Industrial Estate 01202 232846 www.solweb.co.uk Tiger Communications Plc, Ringwood 01425 891000 www.tigercomms.com Tripleplay Services Ltd, Poole 08456 432057 www.tripleplay.tv

Solar/Green Energy Daylight Energy, Poole 01202 800135 www.daylightenergy.co.uk

Solicitors Barker Brettell LLP, Southampton 02380 336970 www.barkerbrettell.co.uk Battens Solicitors Ltd, Dorchester 01305 250560 www.battens.co.uk Coles Miller Solicitors LLP, Poole 01202 673011 www.coles-miller.co.uk Dutton Gregory Solicitors LLP, Bournemouth 01202 315005 www.duttongregory.co.uk Ellis Jones Solicitors LLP, Bournemouth 01202 525333 www.ellisjones.co.uk Frettens LLP, Christchurch 01202 499255 www.frettens.co.uk Harold G Walker Solicitors, Wimborne 01202 881454 www.hgwalker.co.uk Humphries Kirk, Wareham 01305 251007 www.hklaw.eu Laceys Solicitors LLP, Bournemouth 01202 557256 www.laceyssolicitors.co.uk Lester Aldridge LLP, Bournemouth 01202 786161 www.lesteraldridge.com M J P Law Ltd, Wimborne 01202 842929 www.mjplaw.co.uk Matthew and Matthew, Bournemouth 01202 437179 www.mm4law.co.uk Preston Redman LLP, Bournemouth 01202 292424 www.prestonredman.co.uk Scott Walby LLP, Wimborne 01202 888300 www.scott-walby.com Steele Raymond LLP, Bournemouth 01202 204598 www.steeleraymond.co.uk Trethowans, Bournemouth 01202 338585 www.trethowans.com

Sports & Leisure Active Dorset, Bournemouth 01202 458889 www.activedorset.org AFC Bournemouth, Bournemouth 01202 726322 www.afcb.co.uk Dorset County Football Association, Poole 01202 682375 www.dorsetfa.com Grosvenor Casino Bournemouth, Bournemouth 01202 553790 www.grosvenorcasinos.com

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Hoburne Golf, Verwood 01202 814088 www.hoburnegolf.com Individuality Swimming Ltd, Poole 01202 031701 www.individualityswimmingandfitness.co.uk/ Land & Wave, Swanage 01929 423031 www.landandwave.co.uk Muc-Off Ltd, Poole 01202 307790 www.muc-off.com Rock Reef (Bournemouth Pier), Bournemouth 01202 983983 www.rockreef.co.uk Rockley Watersports Ltd, Poole 01202 677272 www.rockleywatersports.com The West Hants Club, Bournemouth 01202 519455 www.westhants.co.uk Tower Park Leisure Complex, Poole 02077 472300 www.towerparkcentre.co.uk Weymouth and Portland National Sailing Academy, Portland 01305 866000 www.wpnsa.org.uk

Stonemasons Hoare Banks Stonemasons, Bournemouth 01202 397231 www.hoarebanks.co.uk Portman Stone Limited, Christchurch 01202 484340 www.portmanstone.com

Support Agencies EDAS, Poole 01202 612890 www.edasuk.org.

Team Building Joseph Allnatt Centres LTD, Swanage 01929 421075 www.allnatt.co.uk

Telecommunications 4Com plc, Bournemouth 03304 444444 www.4com.co.uk Buzz Networks Ltd, Poole 02034 888812 www.buzzconnect.co.uk Citrus Telecommunications Ltd, Bournemouth 03451 939393 www.boxclever-solutions.co.uk City Fibre Holding Ltd, Bournemouth 02035 100602 www.cityfibre.com Crystal Clear Telecom Ltd, Bournemouth 01202 941040 www.crystalcleartelecom.co.uk EA Systems & Support Limited, Poole 01202 614061 www.ea-systems.co.uk Grapevine (Telecoms & IT), Poole 01202 644434 www.grapevine.uk.com

Phones 4 Business Limited, BOURNEMOUTH 01202 705030 www.phones4business.com Telesoft Technologies Ltd, Blandford 01258 480880 www.telesoft-technologies.com Town & Country Communications, Bournemouth 01202 514444 www.town-country-comms.co.uk VoIP Unlimited, Poole 01202 612000 www.voip-unlimited.net Chapman Lily Planning Ltd, Wareham 01929 553818 www.clplanning.co.uk Intelligent Land, Ferndown 01202 570471 www.intel-land.com

DPD Local, Wimborne 01202 828691 www.dpdlocal.co.uk Freight Expections Ltd, Bournemouth 07908 742958 www.freight-expectations.co.uk John Pipe Limited, Poole 01202 715888 www.johnpipe.co.uk More Bus / Excelsior Coaches, Poole 01202 338420 www.morebus.co.uk PHVC Minibus & Fleet Suppliers, Fareham 01489 580333 www.phvc.co.uk Poole Harbour Commissioners, Poole 01202 440210 www.phc.co.uk Yellow Buses, Bournemouth 01202 636046 www.yellowbuses.co.uk

Training

Travel

Town Planning Consultants

Arena4Finance, Wimborne 01202 849691 www.arena4finance.co.uk Aspire Training Team, Bournemouth 01202 551553 www.aspiretrainingteam.co.uk Aspire4Business, Poole 07802 322828 www.aspire4business.co.uk Beyond This - Motivational Speaker, Sturminster Newton 07884 946219 www.beyondthis.co.uk Exalt Training Ltd, Wareham 07889 502247 www.exalt-training.com Locomotivation, Poole 01202 567204 www.locomotivation.co.uk Micro Nav Limited, Bournemouth 01202 764444 www.micronav.co.uk Ouch Training Team Ltd, Wimborne 01202 880999 www.ouchtraining.co.uk Performance People Ltd, Poole 07968 416466 www.performancepeople.org The Care Trainer, Poole 07515 538513 www.thecaretrainer.co.uk Unicorn Training, Brighton 01202 306050 www.unicorntraining.com Work Well Hub, Poole 01202 987916 www.workwellhub.com

Transport & Logistics Bournemouth Swanage Motor Road & Ferry Co, Swanage 01929 450203 www.sandbanksferry.co.uk Brittany Ferries Freight, Poole 08712 440411 www.brittanyferriesfreight.com Channel Seaways Ltd, Poole 01481 723400 www.channelseaways.co.uk

Ally Case Travel Counsellors for Leisure., Bournemouth 01202 375180 www.travelcounsellors.co.uk/ally.case Condor Ferries Ltd, Poole 03456 091030 www.condorferries.com Gilt Edged Travel (Chauffeur Services), Bournemouth 01202 528033 www.giltedgedtravel.co.uk Heathside Travel Ltd , Ferndown 01202 892202 www.heathsidetravel.co.uk Katharine Cleall Travel Counsellors for Business., Ringwood 01202 802166 www.tctravelmanagement.co.uk/katharine. cleall Prestige Holidays, Ringwood 01425 484007 www.prestigeholidays.co.uk

Utilities D&A Procurement Ltd, Bournemouth 07956 311336 www.daprocurement.co.uk Smart Finances, Poole 07970 624062 www.smart-finances.co.uk/ Utilities 4 Less Ltd, Bournemouth 01202 800200 www.u4luk.com

UX Design Experience UX, Bournemouth 01202 293652 www.experienceux.co.uk

Vehicle Leasing Alternative Route Vehicle Leasing, Poole 01202 821354 www.vehicleleasingdorset.co.uk

Vehicle Rental Abacus Vehicle Hire - Horton Commercials, Wimborne 01202 877790 www.abacusvanhire.co.uk

Windows & Double Glazing Dorset Windows Ltd, Wimborne 01202 825225 www.dorsetwindows.com

Workwear Site Safety Limited, Wimborne 01202 870555 www.sitesafetylimited.co.uk Tower Supplies, Poole 01202 718000 www.towersupplies.com Viper 10, Poole 01202 545635 www.Viper10.com

Young Chamber School Bournemouth School for Girls Sponsored by Lester Aldridge, Bournemouth 01202 526289 www.bsg.bournemouth.sch.uk Budmouth College sponsered by Atlas Elektronik, Weymouth 01305 830505 www.budmouth.dorset.sch.uk Highcliffe School Sponsered by Hoburne Ltd, Christchurch 01202 273381 www.highcliffe.dorset.sch.uk Lytchett Minster School sponsored by Walker Wealth Management, Poole 01202 622413 www.lytchett.org.uk Parkstone Grammar School (Sponsored by Coles Miller), Poole 01202 605605 www.parkstone.poole.sch.uk Poole High School (Sponsored by Intergage), Poole, 01202 666988 www.poolehigh.co.uk Queen Elizabethâ&#x20AC;&#x2122;s School sponsored by Blue Sky Financial Planning, Wimborne 01202 885233 www.qe.dorset.sch.uk St Edwards School Sponsered by Actisense, Poole 01202 740950 www.st-edwards.poole.sch.uk Talbot Heath School sponsored by Smith Hobbs Wealth Management LTD, Bournemouth 01202 761881 www.talbotheath.org The Grange School (Sponsored by Reid Steel), Christchurch 01202 486536 www.thegrangeschool.com Thomas Hardye School sponsored by Atlas Elektronik, Dorchester 01305 266064 www.thomas-hardye.net Twynham School (Sponsored by Reid Steel), Christchurch 01202 486237 www.twynhamschool.com

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January 2020 | Dorset Business Focus

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January 2020 | Dorset Business Focus

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