TELL US ABOUT YOU
ABOUT MAIN STREET
WHY MAIN STREET
AGENDA
CHECK PRODUCTS
PARTNERSHIP BENEFITS
TRANSITION PROCESS
NEXT STEPS
PROGRAM
PERFORMANCE
What is most important to you in a check program? What does your check program look like today?
TELL US ABOUT YOU
CURRENT VENDOR
EXPERIENCE
How would you rate your current check provider and why?
EXPENSE PROGRAMS
DESIRED OUTCOME
Do you have account types that receive free checks or special discounts?
What do you hope to accomplish with your check program or a vendor change?
ABOUT MAIN STREET
Over 25 Years
Family-Owned & Serving Financial Institutions
Over 2,000
Community-Oriented Financial Institutions
WHY MAIN STREET?
Client Retention Rate 98%
Alignment
Community-Based Financial Institutions, Program Flexibility, Integrity, Customer Focus
Value
No Fees, Free Replacements, Low Delivery Costs, Free Communication Channels, No Minimum Volume Requirements
Relationship
Dedicated Account Manager, Partnership Reviews, Dedicated Client Services Team
Simplicity
Single Tier Pricing, Transparent Reporting, Visual Order Entry
Responsive, Reliable, Friendly, Quick First-Class Delivery Best Service
Delivery Options
Main Street is enhancing our shipping options by offering USPS Ground Advantage.
Transitioning to Ground Advantage for standard ground shipments in January 2025 for more consistency and stability in cost.
Ground Advantage provides Main Street with easy tracking access for all shipments, throughout the shipping process.
Business deliveries are moving from FedEx to Ground Advantage.
2 - 5 DAY
5 Day Delivery
No Shipment Tracking No Visibility in Delivery
Deliver to Physical Addresses Only
2-5 Day Delivery
Shipment Tracking
Visibility in Delivery
Deliver to P.O. Boxes
Experience The Main Street Difference
Client Services Team
When you need help, know exactly who to call. Under 30 Seconds
Average Time to Answer Calls is Under 10 Seconds Net Promoter Score 95
Our goal is to exceed service expectations and build meaningful, trusting relationships by providing reliable, responsive and personable service. That’s why we never rely on an automated phone system. Speak with a live representative on every call for:
• General Inquiries
• Ordering Assistance
• Order Status Updates
• Replacement Orders
• Product Selection
WHAT OUR CUSTOMERS SAY
“
Switching to Main Street was possibly the easiest, best transition that I’ve completed.
Main Street has been exceptional overall and strives to listen and take care of their customers. This is something we did not experience with our previous vendor.
“
Kevin Butler
WHAT OUR CUSTOMERS SAY
“ “
We have a strong connection with Main Street, not just through branch interactions with Main Street’s Customer Service (issues are always resolved quickly) but also through our senior management’s interactions with our Main Street account manager. Account managers make a difference.
Kevin Butler
Evan Gottschalk President and Chief Operating Officer at First Federal Savings Bank
Mandy Gienger
Retail Banking Manager at Bravera Bank
Beth Dunlap Vice President of Operations at My Pensacola Credit Union
Executive Vice President at American Nation Bank
WHAT OUR CUSTOMERS SAY
“
Main Street has always been a key partner for us because of their customer service. Our CSR is always responsive. Sometimes we have issues with addresses, but even that has been an easy process for us. It makes our lives simpler and makes us look better with our customers.
“
Evan Gottschalk
and Chief Operating Officer at First Federal Savings Bank
WHAT OUR CUSTOMERS SAY
“
Kevin Butler
In my over 30 years in the financial industry, I’ve never met a check provider I liked until converting to Main Street.
The high level of service, quality products and ease of doing business with Main Street is unmatched.
“
Mandy
Beth Dunlap
WHAT OUR CUSTOMERS SAY
“Every town in America has a Main Street as the center of commerce and activity within the community where banks have been a traditional pillar. Main Street Inc. produces the variety of products and services our customers need when it comes to check writing.
Main Street Inc. also represents a traditional value system which FNB Wauchula epitomize including integrity, relationship and customer focus. The Main Street name and logo convey what we represent — common people sharing common values to provide uncommon service for the greater good of the community we serve.”
• Over 60 styles available in both singles and duplicates
• Single check option includes 90 checks and 18 deposit tickets
• Duplicate check option includes 90 checks and 15 deposit tickets
Personal Products
Our Checks Are Available In Three Convenient Package Options
checks
• 120 checks and 30 deposit tickets in singles only
• 14 styles available
• This package is used for club account plans that are expensed by the financial institution
Personal Products
Our Checks Are Available In Three Convenient Package Options
• 14 styles available in single and duplicate checks
• Single check option includes 30 checks and 8 deposit tickets
• Duplicate check option includes 36 checks and 8 deposit tickets
• This package is best suited for student accounts and low volume check writers.
Personal Products
Our Checks Are Available In Three Convenient Package Options
Promote Your Exclusive Designs With
Custom Checks
Your Brand Matters -
We’ll collaborate with you to create EXCLUSIVE DESIGNS branded for your financial institution and provide marketing materials to showcase to your account holders.
Support your local school or favorite college with our School Spirit Checks.
Custom School Spirit Check Samples
Collegiate Spirit Check Samples
Popular Business Products
3-Per-Page Voucher Checks, Computer Checks and Long List Deposit Tickets
• Competitive Pricing Philosophy
• Flexible Upcharge
• No Soliciting to Business Account Holders
3-Per-Page Business Checks
Voucher Options
These are perfect for small businesses!
Business Bundles
Your account holders will save money with our convenient, budget friendly business bundles. Everything arrives in one package.
Business Bundle
• 300 3-per-page (single or duplicate) checks
• 200 long list deposit tickets or 60 3-per-page deposit tickets
• Endorsement stamp or Address stamp
Computer Business Bundle
• Vinyl 7-ring binder and bill organizer
Computer Business Bundle
• 250 computer checks
• 200 long list deposit tickets or 100 computer deposit tickets
• Endorsement stamp or Address stamp
• 250 window envelopes
Other Products
• Home Equity Checks
Savings Products
Health Savings
Money Market
Money Market Investment • Payment Books
Official Checks
Seasonal Products
Cash Envelopes
Receipts
Marketing Supplies/Materials • Customized Products
BENEFITS Partnership
Every Main Street Client receives a DEDICATED ACCOUNT MANAGER to ensure program goals are achieved while service and quality standards remain the highest in the industry. In addition to being available for client calls, the Account Manager conducts routine Partnership Reviews to improve the performance of your check program.
Partnership Benefits
Partnership Review Agenda
PERFORMANCE
• Review and analyze Income Report and other operational reports
• Evaluate performance of various account types and financial institution’s offerings
• Review recommendations for program modifications
EXPERIENCE
• Assess timeliness of unit delivery
• Review Customer Service responsiveness, reliability and relationship
• Discuss product quality upgrades
GOALS
• Branch opening/closure
• New product offerings
• Changes in contacts or program management responsibilities
Transparent Reporting
The Main Street Order Entry system makes getting information about your checking program a clear and simple process. All approved employees will have access to the following reports:
• Retail Pricing Reports
• Order Summary Report
• Account Order History
In addition to the above reports, Management will have access to the following information:
• Invoice Reports
• Detail Management Report
• Employee Orders Report
• Waived Orders Report
• Discount Reasons Report
Orders Placed During 2023
Transparent Reporting
• Year-over-Year program performance
• Branch comparisons
• Reorders and new accounts
• Revenue and volume views
• Specific product and Account Plan views
• Other program measurements
Account Managers Make A Difference
SITUATION
Through research, our Account Manager identified that Free Senior Checking, First Order Free for new accounts and minimal upcharges were contributing factors to the financial institution losing money on their check program.
Main Street Account Manager Recommendations
Four Simple Solutions
1. Limit Senior Checks to 2 boxes per 12 months
2. Adjust the First Order Free option to our Basic Product to reduce cost and influence faster reorder timing
3. Increase upcharges for all other personal and business products to offset cost
4. Add our Discount Reasons Report to monitor waived orders and reduce expense
Transition Process
Transitioning to Main Street is an easy 4-step process that averages less than 2 hours of set-up time.
Transition Process
This has been the easiest implementation of all time and the Main Street team is everything they said they would be! The service from everyone at Main Street is outstanding.
My only regret is NuMark not switching to Main Street sooner.
Jessica Mellen Vice President of Operations at NuMark Credit Union
DUE DILIGENCE
Next Steps
DECISION
PROCESS/TIMELINE
ANALYSIS
• Competitive Breakeven Analysis
• Expense/Revenue Analysis
• Unit Volume by Product Line
AGREEMENT
REVIEW
PROPOSAL
• Pricing Presentation/References
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