Technical Information
Caterpillar Warranty Letter
Distributed By: Syntek Global Inc. 12382 South Gateway Park Place Suite B800 Draper, UT 84020 801-386-5007
Caterpillar Inc. Caterpillar Inc.
Mr Denton Thiede Mr2485 Denton Thiede South 2700 West 2485 South 2700 West West Vallev City, Utah 84111 West Vallev City, Utah 84111
To Whom It May Concern, Dear Mr,Thiede: Dear Mr,Thiede: This is in reply to your fax to Caterpillar Inc. requesting a letter stating our position regarding Caterpillar This is in reply to your fax to Caterpillar letter statingCaterpillar's our positionposition regarding warranty when fuel additives are usedInc. on requesting Caterpillara Engines. onCaterpillar the use of the warranty when fuel additives are used on Caterpillar Engines. Caterpillar's position on the use of the additives is as follows: additives is as follows: Caterpillar only recommends the use of genuine Caterpillar filters and maintenance items on Caterpillar Caterpillar recommends the useaccessories, of genuine and/or Caterpillar filters and(fitters, maintenance on Caterpillar products. only When auxiliary devices, consumables oil and items fuel additives, synthetic products. Whenetc.) auxiliary and/or consumables (fitters,products, oil and fuel additives, synthetic oil, catalyst, made devices, by other accessories, manufacturers are used on Caterpillar the Caterpillar warrants-is oil,not catalyst, made by other are used on Caterpillar products, the Caterpillar warrants-is affectedetc.) simply because of manufacturers their use. not affected simply because of their use. The Caterpillar warrants' continues to cover defects caused by our material or workmanship Failures The Caterpillar continues to cover defects caused by our workmanship Failures resulting fromwarrants' the installation or usage of other manufacturers arematerial used onorCaterpillar products are not resulting fromfactory the installation or usage of other used on Caterpillar Caterpillar defects and, therefore, are manufacturers not covered byare Caterpillar warranty. products are not Caterpillar factory defects and, therefore, are not covered by Caterpillar warranty. Caterpillar is not in a position to evaluate the many auxiliary devices, accessories and consumables promoted Caterpillar is not in a position evaluate the impact many auxiliary devices, accessories and consumables by other manufacturers and to their potential on Caterpillar products. Installation or use ofpromoted such items byisother manufacturers and their potential impact on Caterpillar products. or use of such items therefore at the discretion of the equipment owner who assumes all risks Installation for the effects resulting from their is usage. therefore at the discretion of be themade equipment owner who assumes all for the equipment effects resulting fromatheir This position should clear to customers/owners of risks Caterpillar whenever usage. Thisorposition be made clearoftonon-Caterpillar customers/owners of Caterpillar equipment whenever a or proposal inquiryshould concerning the use manufactured auxiliary devices, accessories proposal or inquiry concerning use of non-Caterpillar manufactured auxiliary devices, accessories or consumables is received fromthe them. consumables is received from them. In addition to the above, we must also inform you that Caterpillar does not authorize the use of its trade name Inor addition to theinabove, we must inform that Caterpillar doesafter-market not authorize the use of its trade name trademark a manner whichalso implies ouryou endorsement of these products or trademark in a manner which implies our endorsement of these after-market products Verv trulv vours Verv trulv vours
Supervisor Supervisor Warranty Administration RDRathe RDRathe kmb kmb
Caterpillar Warranty Letter
Warranty Administration Customer Services Customer Services
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