Beto august 2014

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AUGUST 2014

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VERNON George and Trudy Heiss of Gray Monk Estates, BC’s oldest family owned and operated winery

commercial.remax-western.ca

Thompson/Okanagan VERNON PAGE 12

MJO Tours out of Vernon Selected to Represent the Canadian Wine Experience Salmon’n Wine Discovery tour included in Canadian Tourism Commission’s Signature Experience Collection

VERNON

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Frank’s Autobody Repair CSN has received an award for the fifth time.

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INDEX News Update Kelowna Summerland Peachland Penticton West Kelowna Vernon Kamloops Samon Arm Mover and Shakers Opinion Green Sheet Sales

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Contact us: 1-866-758-2684

OUR 8TH YEAR

ER NON– It is a designation which is not easily obtained and one that brings international recognition to the wine country of the British Columbia Interior. With just 8 years in operation and four employees, Vernon based MJO Tours will represent Canadian wine country with tour offerings recognized as part of the Canadian Signature Experience.

The designation program was created with the goal of connecting tourism enthusiasts and visitors interested in pursuing representative Canadian experiences with the best our country can offer.

Owner Mary-Jo O’Keefe says “A lot of people put in an application. We are very pleased to be among the few chosen to represent Canada internationally.” According to the Canadian Tourism Commission website, the Canadian Signature Experiences (CSE) collection represents “once-in-a-lifetime travel experiences found in Canada.”

With a mobile business license, MJO Tours is a Vernon based tour operator offering premium tours to visit the best wineries in the Okanagan and Shuswap

MJO Tours is proud to be selected by the Canadian Tourism Commission as part of the Canadian Signature Experience Collection. regions of Southern British Columbia. O’Keefe says “I think we are the only tour company in the Okanagan that has the Canadian Signature Experience designation.”

O’Keefe credits Glen Mansiuk of the T hompson Oka naga n Tourism Commission for inspiring the development of the company. “While Glen was Executive Director of Tourism Osoyoos, we

talked about the need for a tour company that told the story of this incredible region, our vivid history and even the history of wine and viticulture in this area – which is unique from many other wine regions in the world.

That is when the concept of our tours began. MJO Tours was founded by “O’Keefe with her husband David to fill this gap in area tourism services.

Offering full day and half day tours, MJO visits the best of Okanagan vineyards and wineries. O’Keefe is proud of the connection to the land, history and unique character of the region that defines her tour experience. She says “We specialize in small tours and try to give them a tremendous amount of SEE MJO TOURS OUT OF VERNON | PAGE 3

KELOWNA

Owner of Kelowna’s Iconic Hotel Eldorado Passes the Torch to Argus Properties Strategic Kelowna based buyer values and understands boutique hotel legacy CHRISTOPHER STEPHENS

Canadian Publications Mail Acct.: 40069240

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E L OW NA– A n icon of the Kelowna travel and tou rism la ndscape has been sold to an owner capable

of carrying on the legacy of the long established lakefront hotel.

The Hotel Eldorado has been as a prominent feature of Kelowna’s travel and tourism scene since 1926, when it was built by Austrian Countess Bubna Littite. She

saw the hotel as prime Interior BC destination for visitors from Vancouver and European travellers looking for a taste of familiar old world luxuries. Next to own the hotel after the Countesss were former Kelowna Mayor John

Hindle and his wife Jennifer, who held the property from the 1960s until its purchase by Jim Nixon in 1989.

SEE OWNER OF KELOWNA’S ICONIC | PAGE 3

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BRIEFS

KAMLOOPS

KAMLOOPS

Six New Family Doctors for Kamloops

Trans-Canada Highway construction underway

Venture Kamloops is proud to play a supporting role in physician recruitment for our community and is thrilled with the announcement from the Thompson Region Division of Family Practice of the arrival of six new family doctors to the city.

“This is good news on the doctor recruitment front for Kamloops,” says Venture Kamloops’ Executive Director Jim Anderson. “With the current shortage in our community, this addition of highly trained doctors will help to make our community an even more attractive city for people to invest in.”

The Thompson Region Division of Family Practice says six new family doctors will be arriving in Kamloops over the summer.

Another six people will arrive as part of the Family Physician Residency program recently established through Royal Inland Hospital. There are close to 30-thousand people in the T hompson reg ion w ithout a family doctor. That equates to 15 family physician vacancies.

“Our Red Carpet Program provides new physicians the opportunity to experience the lifestyle and business advantages of Kamloops,” says Anderson. “We partner with local Kamloops business owners and professionals to create welcome packages for new physicians that include information on the region, business startup assistance and familiarization tours, as well as gift certificates and coupons.”

Con st r uct ion to w iden a n additional 10.5 kilometres of the T ra ns-Ca nada H ighway to four lanes east of Kamloops will get underway this summer, improving safety on this section of Highway 1 for all motorists.

Two contracts totalling over $28 million have been awarded to 672462 BC Ltd. of Kamloops for construction of the second phase of the Monte Creek to Pritchard Project and the first phase of the Pritchard to Hoffman’s Bluff projects.

An estimated 140 jobs will be created over the life of these projects. Work on both projects is expected to begin in the next few weeks.

The second phase of the Monte Creek to Pritchard project will widen a 7.5-kilometre section of Highway 1 to four lanes, and includes a grade-separated interchange at Pritchard. This work will improve safety and increase capacity on this important route for commuters, commercial traffic and tourists. This project is scheduled for completion in the summer of 2015.

This work is part of the B.C. government’s commitment to invest $650 million over 10 years into Highway 1 between Kamloops and the Alberta border. The Highway 1 Kamloops to Alberta Four-Laning Program will create 3,300 direct jobs over the next 10 years.

KAMLOOPS Airport numbers show increase in activity Ju ne showed yea r-to-d ate growth of 9.2% at Kamloops Airport primarily due to the northern workers and the leisure sector. That is 157,068 travellers from January to June compared to 142,597 the same time last year.

June of this year showed 23,475 travelers compared to 21,955 in June of 2013, a 6.9% increase.

Kamloops continues to fly a growing number of people to work in resource related industries in the Northern Alberta and Northeastern BC regions. The work by Tourism Kamloops also continues to draw both tourism visitors and the “visiting friends and relatives” groups to the community.

Visitors to the airport will notice construction at the entrance business area for a new Executive Flight Center fuel and service facility. This addition will strengthen the position of the airport with competitive fuel prices and customer service for charter and corporate flight operations.

KELOWNA Fitzpatrick honoured for contribution to wine industry CedarCreek Estate Winery founder, Senator Ross Fitzpatrick, was honoured in Kelowna with the BC Wine Institute BC Wi ne I ndust r y Recog n it ion Award.

“The Senator exemplifies the intent of the award, which was created to recognize those who have helped to develop the wine industry in our province,” says BC Wine Institute Chair, Josie Tyabji who presented Fitzpatrick with the award at the Canadian Wine Industry dinner at CedarCreek Estate Winery. “His efforts and leadership have helped shape the industry as we know it today.”

The BC Wine Industry Recognition Award honours an individual, business or organization for support of the BC Wine Industry and BC VQA wine through media, research, policy, regulation, education, advocacy or other means significantly contributing to the overall strength and long-term viability of the industry.

The 81-year-old Okanagan native has deep roots in the British

AUGUST 2014

Columbia agricultural industry - he was born to an agricultural pioneering family and worked with BC Tree Fruits and SunRype in his early career.

A strong environmental advocate with a focus on green development, Fitzpatrick spent the bulk of his business life working with and developing companies most notably in aerospace, oil and gas, and mining in Canada and the US. In 1986, he returned to his hometown to start CedarCreek Estate Winery. He became a pioneer in the planting of vinifera grape varieties to produce premium quality wine. Today, almost all wine grapes grown i n the prov i nce a re v i n i fera varieties.

Placing a focus on growing and making quality wine has garnered CedarCreek many awards throughout the last 28 years, including being named the Canadian Winery of the Year twice.

T h i s yea r, t he Fitz pat r ick family sold CedarCreek but was not prepared to completely leave the industry. The family-owned Greata Ranch Reserve Winery, located between Summerland and Peachland, has been expanded to focus on producing high-quality Okanagan sparkling wine.

KELOWNA Team building opportunity YMCA Cycle for Strong Kids event is set for September 13 at the H2O Adventure and Fitness Centre in Kelowna. The business community is invited to enter employee teams to push t hem selves i n t h i s stat ionary cycling challenge and raise $45,000 for the charity’s Strong Kids Campaign. It’s a great staff team building event with a basic goal for each individual to raise $350— the amount it takes to send a child to camp for a week.

The day is full of fun with wacky team costumes, and free healthy snacks for participants and great fundraising prizes. Your participation in YMCA Cycle for Strong Kids will help support proven programs that give kids the opportunities they need to live healthier, happier lives now, but also to grow into productive adults. Sign up and give today to help build a better community for tomorrow. Visit ymcaokanagan.ca to learn more and to reserve your spot today.

VERNON City receives COR Incentive Cheque T he City of Vernon has received a Certificate of Recognition (COR) incentive cheque from WorkSafe BC in the amount of $43,713. This is the first of three annual cheques that the City will receive following the successful

re-audit of the Safety Management System (SMS) and Stay At Work/Return To Work in 2013.

In 2011, as part of the WorkSafe BC (WSBC) COR program, the City underwent an audit of SMS and Stay at Work / Return to Work program. Having passed the SMS portion of the audit, the City was eligible to receive a 10 per cent incentive payment from WSBC based on annual insurance premiums.

It is a great achievement for the City considering it is one of only 31 local governments and naturally aligned organizations to achieve COR across BC. In keeping with a council resolution, this money will be used to increase City compliance with WorkSafeBC regulations and worker health and safety.

KELOWNA More people flying, longer lines Air travel is good for the region.

Business gets done, friends and family visit and tourists explore.

Just ask Tourism Kelowna CEO Nancy Cameron. “The summer tourist season is off to a strong start. All indications show this is going to be a successful season for the industry!”

With the first six months of 2014 complete, passenger numbers at Kelowna International Airport (YLW) have reached a new record showing 780,651 flying through the terminal, compared to 729,175 in 2013, putting the first half of the year more than seven per cent ahead of the same period in 2013. This ranks YLW as one of the fastest growing airports in the country.

“We are really pleased with these numbers,” says YLW Business Development and Commu n ity Relations Specia l ist Jenelle Hynes. “Our team at YLW is doing a great job welcoming and processing our air travellers as they fly in and out of our region; however, with this increase in passengers also comes some strain on our service provider resources. Like many of the larger airports across Canada and the US, we are seeing longer wait times going through security at specific peak times.”

PENTICTON Steps being taken for expansion T he Regional District of O k a n a g a n-S i m i l k a m e e n i s in the process of considering renovations to its 34-year-old headquarters on Penticton’s Martin Street.

An architect hired to draw up a preliminary design has proposed a budget of $430,000 for the 1,000-square-metre building. Renovations would see 30 per cent more office space added

to the building, as well as address staff complaints about their work environment.

A survey of roughly half of the staff members employed revealed that approximately 50 per cent were not satisfied with the fresh air, privacy, noise and light in the building.

The board voted 16-2 to spend up to $56,000 from a reserve fund for a detailed structural report and design drawings.

The renovation is the alternative to the cost of a new building, estimated at $3.8 million, as the property, assessed at $1.8 million, would be unlikely to provide sufficient funds for a new development.

PENTICTON 2014 Thompson Okanagan Tourism Summit Set Tourism leaders from across the Thompson Okanagan will gather in Penticton in October to give a major boost to their $1.7-billion industry – learning about best practices, hearing leading international and national speakers, and reviewing progress on implementing their 10-year Tourism Strategy designed to improve the region’s standing as a world-class visitor destination.

Thompson Okanagan Tourism Association (TOTA) Board Chair Michael J. Ballingall announced the region’s 2014 Tourism Industry Summit will be held Oct. 27-29 at the Penticton Lakeside Resort, Convention Centre & Casino. This will be the fifth T hompson Oka naga n Tou rism Industry Summit hosted by TOTA. TOTA President & CEO Glenn Mandziuk says this Summit’s theme – “The Places We Grow” – will build on the momentum of the Tourism Strategy and current growth in the development of destinations, tourism products, key relationships, and routesand-corridors – all of which is creating a more vibrant industry with significant growth in nontraditional tourism periods in the region.

“We are very pleased to partner with the City of Penticton, the Penticton Lakeside Resort, and Tourism Penticton and its new Executive Director Chris Bower to bring this important tourism industry conference to the South Okanagan,” Mandziuk says. Tourism Penticton will host the Summit’s opening reception Oct. 27.

Previous Summits have attracted close to 200 tourism l e a d e r s f ro m c o m m u n i t i e s throughout the Thompson Okanagan region. The participants have heard inspiring speeches by leaders in tourism development from around the world and across Canada, and have taken part in workshops on best practices in many aspects of the industry relevant to this region.

OFF THE COVER

AUGUST 2014

MJO TOURS OUT OF VERNON CONTINUED FROM PAGE 1

information. A lot of that information is about the history of Canadian of wines and what make them special on an international basis.”

The company has a clear focus on guide expertise and careful itinerary development which contributes to the uniqueness and quality of the tours. Local guides bring their knowledge of the regions and sites of interest that they cover. While Owner O’Keefe has 25 years of tourism development in the Okanagan, her role in the company was to develop all the itineraries and customised experiences. It has only been for the last 4 years that she has started driving and guiding some the tour herself.

O’Keefe’s Salmon’n Wine Tour gained recognition as a Canadian Signature Experience. Covering the Salmon Arm area and offers a unique full day experience with transportation to sites of special interest. For the first part of the day, participants will visit Roderick Hague-Brown Provincial Park for viewing access to the famous Adam’s River Sockeye run. Interpretation offers a chance to learn about the lakes, rivers and wildlife viewing in the surrounding area.

During the second part of the tour, guests visit some of our northernmost wineries which specialise in cool climate wines and enjoy a picnic style lunch overlooking the vineyards. The

“We put in an application and we were very proud to have been selected.

There are very few companies selected to be representative of a Canadian wine experience.”

MARY-JO O’KEEFE OWNER, MJO TOURS

The Salmon’n Wine Tour includes the opportunity to visit the northern extent of Canadian wine country near Salmon Arm. experience concludes with a 3 course salmon dinner with wine at the Podollan Inn. The tour experience showcases the full diversity of culinary art, regional sights and fine wine in this one of a kind part of Canada for a truly representative experience.

For a number of years, Canada was known only for jug wines, but premium Canadian wines are gaining increasing international

OWNER OF KELOWNA’S ICONIC CONTINUED FROM PAGE 1

Argus Properties President & CEO Ted Callahan sees the luxury waterfront hotel as a strategic acquisition with great importance to the community. Describing the potential of the property and the plans his company has for the hotel, Callahan explains “We saw the Eldorado as a strategic, long term property. This is an iconic Okanagan property with a well founded reputation for quality and uniqueness that we thought would fit well our portfolio. We feel it will be a great long term addition to our hospitality group investments.”

Kelowna based Argus Properties Ltd. has been in business for over 40 years with a proven track record in leasing, project management, property management and construction in the region.

Callahan has been with Argus for 29 of those years.

While business considerations are central to property acquisitions, Callahan highlights his commitment to the legacy of the hotel as a forefront consideration.

Recognizing the responsibility associated with the purchase, Callahan says “We love the history and the importance the Eldorado has had for the Kelowna community over many generations. We feel it is a property that holds a strong emotional attachment for the people of the Okanagan. “

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recognition. In order to sell wine overseas the Canadian Tourism Commission developed a program to promote experiences that they felt were uniquely Canadian.

As a business owner O’Keefe values the kudos brought by the designation and explains “It is great to be recognized by your peers. We were nominated at the Vernon Chamber of Commerce,

this past year for Small Business of the Year. Having the international recognition through the Canadian Tourism Commission means so much to us and shows us we are doing something right with our approach to tourism.”

MJO Tours is based at 3317 30th Avenue, Vernon with tours offered throughout BC’s southern interior region.

Visit http://mjotours.com/

“Jim Nixon and all of the Nixon family have done an excellent job.

We are very pleased to be able to have the torch passed to us. We look to maintain and promote that vision.”

the previous owners had spent almost 25 years building.” Key goals included carrying on the sense of family instilled by the previous ownership and easing any concerns associated with the change.

Coward says “The Eldorado is steeped in history unlike any other hotel property in the Okanagan. The people here really contribute to the hotel and its allure.” Coward notes the large number of weddings, birthdays and anniversaries that make use of the property. “We will be hosting 88 weddings this year so far!”

Staff loyalty has contributed to the hotel’s success. Coward says “It is not uncommon to have a front line staff member who has been here for 5, 7 years and we have a couple employees nearing 20 or more years of service. We have over 180 employees.”

Callahan says is happy with the purchase of the property and business, feeling “Fortunate to be able to keep the entire Eldorado team of employees”. Asked about his vision for the coming years, Callahan says “For the time being we will be keeping everything the same. We will be looking at tweaking some elements as time goes on.”

Argus Properties Ltd. Headquarters are located at Suite 300–1060 Manhattan Drive in Kelowna Visit http://www.argusproperties.ca/

TED CALLAHAN PRESIDENT & CEO, ARGUS PROPERTIES LTD.

The Hotel Eldorado is Kelowna’s Boutique Hotel. The City icon was built in 1926 construction by Austrian Royalty.

Far more than just a hotel, The Eldorado has been a community icon as a lakeshore meeting place used for many Kelowna family celebrations including weddings.

The hotel has long stood out as a prestigious boutique establishment. Its charisma, historical overtones and quality of service contribute to making a stay at the Eldorado a prime choice for travellers looking to experience the central Okanagan.

“Jim Nixon and all of the Nixon family have done an excellent job.

We are very pleased to be able to have the torch passed to us and we look to be able to maintain and promote the vision,” says Callahan. “There is a unique ambiance only the Eldorado can provide. It

has a lakefront setting, the history, and the reputation for quality only time can provide. This is an unmatched combination.”

The decision to sell was not e a s y, b ut f i nd i n g t he r i g ht purchaser went along way to smoothing the process. Jim Nixon’s confidence in the suitability of Argus Properties as the party worthy of picking up the torch is clear. He says “Ted Callahan was raised in Kelowna and respects the rich story of this hotel and the city. It is unique and in Ted’s hands I know the El’s best days are ahead.”

Hotel Eldorado Director of Operations Sean Coward began working at the Eldorado this June forward to stewarding the

new owner’s vision as well as providing ongoing leadership, coaching, and mentoring in all departments. Asked for an on the ground perspective, Coward says “The vision of the new ownership was pretty clear coming in.

We wanted to maintain what

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AUGUST 2014

KELOWNA

Joint venture formed by former Westbank chief, Active Energy and Metis settlements

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ctive Energy Group Plc, the London Stock Excha nge A I Mlisted international supplier of industrial woodchip, timber products a nd forestry ma nagement services, announced that it has entered into an important new joint venture agreement to exclusively com merci a l i se i n excess of 100,000 he ct a re s (250,000 acres) of mature forestry assets in Alberta, which are ex pected to y ield more tha n 20 million m3 of commercial standing timber.

T h e fo re s t s a re o w n e d b y three i n d i ge n o u s a b o r i ginal groups. T he partners in the new ventu re i nclude the th ree Métis Settlements, of Peav i ne, Padd le P ra i rie a nd East Prairie, as well as Grand Ch ief Ronald M. Derrickson of Kelowna and ActiveEnergy Group.

T he Métis Settlements and Active Energy Group will each hold a 45% equity interest in t he joi nt vent u re compa ny, which will be incorporated in Canada a n d h e a d q u a r t e r e d i n Kelow n a. T he rem a i n i ng

In AEG, the Métis Settlements have finally found a partner with the experience, vision and international network to enable them to properly and fairly commercialise their assets for the longterm benefit of their communities.

equity is to be held by Grand Chief Ronald M. Derrickson.

Und er t he a g re ement, t he Métis Settlements will, in exch a nge for t hei r equ ity i nterest i n the joi nt ventu re c o m p a n y, g r a n t e x c l u s i v e rights over all their forestry a s s e t s to t h e j oi n t v e n t u re company; and AEG will comm it to com merci a l i se t hose forestry assets in exchange for its equity stake.

T he joint venture company will be allowed to enter into sub-leases with third parties for periods of approximately 200 years to facilitate longterm economic development for the Métis peoples, in collaboration with international i nvestors a nd com mercia l partners.

T h e fore s t s a re p r i m a r i ly c omp o s e d of pr i me m at u re sta nd i ng ha rdwood (A spen, Poplar) and softwood (Spruce, Pi ne, Fi r) species. A EG w i l l aim, with the active involvement of t he Mét i s Sett lements Board representatives, to e n s u re t h a t s u b-l e s s e e s and other partners adhere to internationally-recognised

environmental and sustaina b i l i t y s t a n d a rd s , a n d t h e highest international forestry stewardship criteria.

A l l com merci a l t ra n sactions that the joint venture m ay enter i nto w i l l i nclude a n obl igation to prov ide loca l employ ment for Mét i s citizens, a nd a com m itment to c o n t r i b u te to c o r p o ra te soci a l respon sibi l ity programmes which benefit Métis communities.

To ensure fair and equitable participation for the indigenou s g roups i n t he m a n a gement of the joint ventu re, it has been unanimously agreed t h at Der r ickson w i l l be appointed Chairman of the new company, and will be joined on the Board by three representatives from Active Energy Group and one representative from each of the three Métis Settlements that are party to the agreement.

Ronald M. Derrickson, Grand Chief of British Columbia and Chairman of RMD Group, said, “I n A E G, t he Mét i s Set t lement s h ave f i n a l ly fou nd a partner with the experience,

vision and international network to enable them to properly and fairly commercialise their assets for the long-term benefit of their communities.

I f i rs t b e c a me awa re of R ichard Spinks - Active Energy Group’s CE O - t h rou g h h i s g rou nd-brea k i ng work w ith L a n d k o m I n te r n a t i o n a l i n U k ra i ne, where he successfu l ly created a co-operative a g r i c u l t u ra l b u s i n e s s t h a t tra nsformed the l ives of m a ny t hou sa nd s of pr ivate l a nd ow ners. R ich a rd a nd I have been work i ng together for the past five years to assemble a deal that finally gives the Métis an equitable share in the economic development of their forests, and I know that it will set the standards and terms for further agreements w it h ot her Mét i s, Fi rst Nations a nd aborig i na l g roups across Canada to enable them to develop and commercialise their assets in an equitable and sustainable manner to bring long-term economic growth, employment and stability to their communities and their peoples.”

LAKE COUNTRY

Lakestone masterplan unveiled

M Get into the Heat Promotion The higher the temperature, the higher the discount!

Whatever the temperature is at the time of check-in, you will receive it as a percentage off the posted rate.

acdonald Development Corporation a nd t he City of Lake Country announced the $85-million investment that the masterplan development, Lakestone, will bring to the local economy. Adding 1,365 homes, more than 300 new jobs in 2014 alone, and new infrastructure and community improvements, the

master-planned neighbourhood and investment is poised to support the economic upturn of the local region. The investment into the area is one of the most significant experienced in Lake Country from one specific development.

Lakestone is a 500-acre master-planned community offering purchasers the opportunity to build

a dream home within the heart of BC’s wine country on the East shore of Okanagan Lake. Less than half an hour from downtown Kelowna and just 15 minutes from the Kelowna airport, the accessible community offers residents secluded, waterside living with unobstructed v iews of the Oka naga n Lake.

i.e. if the temperature is 35 degrees then you will get 35% off the posted rate.

Valid any day of the week from 12pm-4pm until August 15.

Valid on both the Canyon and Pinnacle course.

3 day advance booking online. *Does not include a cart

Guests can book online at www.golfbc.com using promo code TEMP. The final discount will be determined by the Golf Shop staff at the time of check-in.

Left to right: Bob Glass, development partner at Macdonald Development; Robert Macdonald, owner and president of Macdonald Development; Rob Cannan, Kelowna-Lake Country MP; James Baker, Mayor of Lake Country; Mark Koch, Lake Country Director of Planning & Development.

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AUGUST 2014

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SUMMER: IT’S ALL BUSINESS The top barrier remains closing Canada’s skills gap, and addressing it is the number one focus of the Canadian Chamber of

KELOWNA

Commerce in 2014.

CAROLINE GROVER

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t’s easy to assume business people kick back in summertime, and pack up for the lake, leaving their businesses to “run themselves.”

Ask any small-to medium-sized business manager if this fits their business plan profile. The answer will likely be an ironic smile – either summer is the busy time, when out-of-towners flock to the small business owner’s storefront, or tourist destination, or, the boss is busy filling in for vacationing employees.

This means it’s a great time for those of us who oversee business support organizations, like the Kelowna Chamber of Commerce – the province’s second largest Chamber – to look at some key issues that affect our member (a nd non-member) busi ness people year-round. (We like going to the lake, too, but all things in moderation.)

What about barriers to competitiveness? What is holding Canada back? How can we encourage our

government representatives at all levels to increase our ability to compete globally and locally?

Barriers around tourism, regulatory policies and economic development of Canada’s North are high on the list.

The top barrier remains closing Canada’s skills gap, and addressing it is the number one focus of the Canadian Chamber of Commerce in 2014.

The federal budget has tackled some of the key elements of the Chamber’s “Top Ten Barriers.”

Skills, again, was number one, attracting new measures for training, loans for apprentices and new internships in small business. Research and innovation initiatives are also a focus, and the Canada Job Grant was approved.

Public infrastructure funding remains a key tenet of the federal agenda, supporting transportation services across the country.

What about the North? The economic potential of the North is huge. Programs funded by the

KELOWNA

Commercial building awards nominations sought

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rga n izers of the 6th A n n u a l S o u t h e r n I nterior Construction Association Thompson Okanagan Kootenay Commercial Building Awards are now receiving nominations.

The prestigious event, which celebrates the best in commercial and industrial construction in the Thompson, Okanagan and Kootenay regions, is set for October 23 in Kelowna. Properties from Kamloops, Salmon Arm, Armstrong, Vernon, Lake Country, Kelowna, Summerland, Peachland, Penticton, Okanagan Falls, Oliver and Osoyoos, as well as the West and East Kootenays, are eligible.

“These awards are all about celebrating the best of the best in commercial and industrial construction,” notes event organizer MarkMacDonald of Business Examiner Thompson Okanagan newspaper. “Last year’s event was the biggest and best yet, and we expect this version of the awards to be even better.”

Fortis BC and Re/MAX Commercial are Gold Sponsors of the event.

To be eligible, buildings must have been completed between January 1, 2013 and July 31, 2014.

A panel of independent judges, selected at large, have reviewed each nomination, looked at the overall exterior design of the project, and determined how each fit into the surrounding area before deciding the winners.

T here a re 1 2 c ategor ies of Awards. Mixed use (commercial/ residential); Community Facilities (Includes Church/ Schools/Government Facilities); Retail/Shopping Centres; Office; Community Recreational; Senior’s Housing; Industrial; Multi Family; Hospitality (Hotels/Motels); Recreational/Resort; Commercial renovation/Restoration; and Green.

For category sponsorship opportunities, contact MacDonald at 1-866-758-2684 Ext. 120.

Tickets are $95, and can be reserved at www.businessvi.ca/ events and click on Thompson Okanagan Commercial Building Awards.

Northern Economic Development Agency received allocations in the budget, and new infrastructure programs scored high on the spending list.

We applaud the government – in the midst of these ongoing and new programs – for staying the course to eliminate the deficit and return to a balanced budget in fiscal 2015-2016.

On another note, many of our K elow n a Ch a mb er memb er businesses have put an enormous amount of time and effort into preparing for the July 1 compliance date for Canada’s Anti-Spam Legislation (CASL) for

commercial electronic messages.

Unintended negative impacts on businesses and the economy at large remain a concern for our Chamber. The Canadian Chamber was successful in effecting a number of changes to CASL’s regulations, and will remain engaged with both Industry Canada and the CRTC for compliance clarification. We continue to work toward legislative change through a statutory review in 2017.

We’ve hosted multiple compliance education programs for members, offering webinars and seminars conducted by experts

in law and business to business messaging. At the Chamber, we have compliance programs in effect, and encourage all our members to fully comply with the new CASL legislation.

And of course, we also encourage all our business members to take some time for themselves, and family, and make that oftdelayed trip to the lake for an afternoon of ‘me’ time.

Caroline Grover is the CEO of the Kelowna Chamber of Commerce.

She can be reached by email at caroline@kelownachamber.org

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SUMMERLAND/PEACHLAND

AUGUST 2014

TRAIL OF THE OKANAGANS GAINING TRACTION Currently, Americans spend twice as much on outdoor recreation than they do on cars or pharmaceuticals - $646 billion

SUMMERLAND

to be exact, and as an activity, biking has surpassed golf.

CHRISTINE PETKAU

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n t h e pa s t 1 4 mont h s t h e S u mmerl a nd Ch a mber of Com merce has been actively involved on the s t e e r i n g c o m m i t t e e o f t h e m u l t icom mu n ity T ra i l of the Oka naga ns bike path advocacy group.

This South Okanagan initiative was orig i na l ly spea rheaded by the loca l Rotary organization whose members have been promoting the development of a va l ley-w ide bi ke path for tou rism a nd econom ic development for more than 6 years. It’s taken a while for the rest of us to get on board but w h e n m a n y m i n d s c o m e to ge t h e r, g reat goa ls ca n be ach ieved. Kudos to Rotary for keeping it top of mind!

W h e n t h e T r a i l o f t h e O k a n a ga ns formed i n the spri ng of 2013, it quickly gained traction and tourism organizations, local businesses, politicians, regional economic developm ent profe ss ion a l s a nd i ntere s te d members of the public came on board to support this cause.

Here i n the Oka naga n we have the oppor tu n ity to create a world class biking pathway to rival biking destinations in Europe or the United States.

Currently, Americans spend twice as much on outdoor recreation than they do on cars or pharmaceuticals - $646 billion to be exact, and as an activity, biking has surpassed golf. So it’s an idea worth pursuing.

B u i ld i n g o n e x i s t i n g i n f ra s t r u ctu re a reg iona l bi ke path w i l l a l low cycl i sts to t ravel f rom Osoyoos a l l t he way to Sica mous on t ra i ls connected from existing Okanagan River pathways, old rail spur lines, existing pat hways i n mu lt iple com mu n it ies a nd t he T ra ns Ca nad a T ra i l. I nterestingly two key gaps in the pathway

a re i n Su m merl a nd – t he st retches adjacent to Hw y 97 along Okanagan Lake between lower town and Illahie Beach and between Sun-Oka Park and Penticton.

T he Trail of the Okanagans, working with the District of Summerland, achieved a major advocacy milestone in July, when the funding to close the f i rst of t hese gaps was a n nou nced.

Our own MLA, Dan Ashton, who was instrumental in making this happen, a long w ith M i n ister of T ra nsportation and Infrastructure, Todd Stone, a nd M ayor Ja n ic e Per r i no, were i n Summerland on July 3, to announce a contribution of $420,000 to be comb i n e d w it h a n a d d it io n a l $ 80,0 0 0 from the District of Su m merla nd to

complete the pathway between Lower Tow n a nd I l la h ie Beach. Work w i l l commence in spring and the new p a t h w a y w i l l s e r v e a s a m o d e l fo r the longer stretch a long the la ke to be created in the future.

T h ro u g h o u t t h e v a l l e y m a n y o rga n izations, Reg iona l Districts a nd municipalities are working on these initiatives, ultimately benefiting our reg ion t remendou sly. Ple a se consider suppor t i ng t h i s work i n you r community.

Christine Petkau is manager at the Summerland Chamber of Commerce.

She can be reached at manager@ summerlandchamber.com.

Coming next month: Community in Focus Industry

in Focus

Penticton $POTUSVDUJPO Toll free:1-866-758-2684

Josh Higgins josh@businessto.ca

CONNECTING THROUGH BUSNESS AFTER HOURS Our Board of Directors will be working on a marketing campaign

PEACHLAND

to support our local businesses.

PATRICK VAN MINSEL

O

ur first ‘regional’ Business A fter Hours was a successful event. Thanks go out to the sponsors, Notary Public, Odina Skovgaard and Dave Collins-Larry G u i lb a u lt o f Coldwel l Banker for putting on this well attended event. There were 46 attendees who enjoyed the BBQ, a glass of wine and the networking opportunity.

By ‘regional’, we mean that we have divided Peachland into different reg ions a nd wou ld l i ke businesses in that region involved in sponsoring/ organizing that Business after Hou rs event. T he event is, of course, open to other businesses to attend. Our purpose is to keep it fun and interesting.

Con nect i n g w it h e ach other is our main goal.

The Business After Hours event will be held every 2 months.

Joi n us on September 14th for our 6th Annual Golf Tournament held at the Summerland Golf Club.

Registration forms can be downloaded from our website or you can email us for more information. This promises to be a fun event with prizes for every golfer.

There are 2 hole-in-one prizes - each worth more than $15,000, Closest to the Pin, Longest Drive, a Putting contest and much more.

The cost is $99 plus gst

which includes green fees, cart and BBQ Steak/Chicken Dinner.

We welcome teams from other Chambers as well. It gives us an opportunity to connect informally.

Our Board of Directors will be working on a marketing campaign to support our local businesses. We want to convince residents to spend their money in their community. If every resident spends $200 a year more in the community, it would mean $1,000,000 extra money spent locally.

Our Chamber welcomes the Peachland Community Arts Council in the Mary Sm ith Ga ller y, Pe a chla nd P ri ma r y School.

We are looking forward to a long and successful collaboration.

Finally we welcome our new members Maple Leaf Power Corp., Happy Days 50’s Diner and Peachland Wellness Centre.

Patrick Van Minsel is Executive Director at Peachland Chamber of Commerce and can be reached at peachlandchamber@gmail. com

PENTICTON

AUGUST 2014

7

Distinguished Chef joins College’s Culinary New bridge over Okanagan River Arts department PENTICTON

C

hef Bernard Casavant, one of the country’s bestknown chefs, has joined Okanagan College as the institution’s Culinary Manager.

Casavant’s reputation spreads beyond the kitchen – he has also been a major force for improvement in the hospitality industry during his career, and in promoting the farm-to-table movement in the Okanagan and throughout B.C. “The addition of Chef Bernard to help lead our team of talented professionals signals the importance of the culinary arts to our educational mix,” explains Jonathan Rouse, the Director of Wine, Food and Tourism at Okanagan College. “He brings tremendous expertise, energy and enthusiasm to the role that will help inspire many more chefs who will serve the industry well.”

Casavant has been at the forefront of improving the standards of the hospitality industry throughout his career. In 1986, he was one of the first chefs in Canada to earn Chef de Cuisine Certification (CCC). In 1991, he became the first West Coastborn and trained chef to represent Canada in the prestigious

Chef Bernard Casavant, one of the country’s best-known chefs, has joined Okanagan College as the institution’s Culinary Manager.

B o c u s e D’O r C o m p e t it io n , France, and currently serves as president of the Okanagan Chefs Association.

“I see this as an opportunity to have an influence on how we train tomorrow’s great chefs,” says Casavant. “Okanagan College is developing a solid reputation for chef training and is also importantly taking the lessons of the locavore movement to

heart, which we will endeavour to support through our culinary department.”

“There is significant talent in the instructional cadre at the College and I am eager to work alongside the chefs as we help further build the region’s renown as a food and wine destination – not just for tourists and residents, but for aspiring chefs as well. As a region, we are poised to achieve greatness,” he says.

Casavant is a member of the British Columbia Restaurant Hall of Fame. He has held directorships on with the British Columbia Restaurant and Foodservices Association, Industry Training Authority, and the BC Culinary Tourism Society. He graduated at the top of his class from the culinary arts program at Malaspina College in 1976 and was later honoured as a Distinguished Alumni in 2012 by the institution, which has since become Vancouver Island University. His devotion to local food a nd con nections to fa rmers stretches from the mid 1980s, and is evident in the fact that he was a founding member of Exclusively BC, Farm Folk, City Folk, and a director of Whistler’s Farmers Market.

T

he Minister of Aboriginal A ffairs and Northern Development, Bernard Valcourt announced a federal government investment i n support of the Pent icton I nd i a n B a nd a nd t he construction of a new bridge over the Okanagan R iver Channel in British Columbia.

“Our Government’s investment in the Satikw Crossing is an important economic asset t h at w i l l b enef it t he ent i re community and is a clear demon st rat ion of ou r commitment to working with First Nations to create the conditions for stronger, healthier, m o r e s e l f-s u f f i c i e n t c o mmunities,” says Valcourt.

T h e S at i k w C ro s s i n g w i l l prov id e a c c e ss f rom H i g hway 97 to the Channel Lands and is part of a long term economic strategy that will create up to $2 million in annual revenue for the Band and over 600 jobs in the next 10 years.

T h e s t ra te g y a l s o i n c lu d e s future development plans of retail space, 270,000 square feet of busi ness/ l ig ht commercial space, and a 150 room hotel.

Ex pa nd i ng opportu n ities for Fi rst Nat ions to f u l ly

participate in the economy is a priority for the Government of Canada. T he federal government will contribute $2.4 million to support construct i o n o f t h e b r i d ge t h ro u g h it s C o m m u n it y O p p o r t u nity Read i ness P rog ra m. T he Government previously contributed $500,000 to support engineering and design work for the bridge.

“The Penticton Indian Band appreciates Canada’s support of t h i s proje ct. T he Sat i k w Crossing Bridge and development is goi ng to create jobs and expand the shopping opportunities for the Southern I nte r ior. It w i l l b e a n e c on o m i c b o o s t fo r t h e B a n d , our certificate of possession l a nd holders a nd t he whole region,” says Chief Jonathan K r u ger of Pent icton I nd i a n Band.

T h e S at i k w C ro s s i n g w i l l prov id e a c c e ss f rom H i g hway 97 to the Channel Lands and 60 hectares of Penticton Indian Band land adjacent to the Penticton Reg iona l A i rp o r t. T h e br i d ge p ro j e c t i s e x p e c te d to b e te n d e re d i n November 2014 and construction is expected to commence late January 2015.

‘BE BOLD’ MOVING COMMUNITY FORWARD

PENTICTON JOHN DEVITT

T

his past spring and throughout the summer the Penticton & Wine Country Chamber of Commerce has been working with Chamber members to develop ‘Bold’ strategies to move our community forward.

Be BOLD Penticton began in early April in partnership with the Community Foundation South Okanagan Similkameen. The Community Foundation h a d rele a se d it s Community Vital Signs report, which identified a number of issues facing our region. As a ‘catalyst in the community’ it is within the Cha mber’s m ission statement to help develop solutions to the problems we face. This was how Be

BOLD came together.

The Chamber began asking members three questions: What do you like most about doing business in Penticton, What is the biggest challenge to doing business in Penticton, and What is your BOLD, out of the box idea for Penticton? Throughout April and May, we collected those responses and used them as a basis for discussion at a forum of members and business owners on May 30th.

The Chamber sought to solicit solutions to some of the big issues facing our region: Jobs and the Economy, Transportation, and Affordable Housing. Additionally, we asked everyone for their BOLD ideas.

Sometimes the ideas you think may never work, are just the solution that is needed! On May 30th, the Chamber and the Community Foundation welcomed over 80 business owners and facilitated an afternoon of discussion on these very topics. Hundreds of BOLD ideas were generated during this time.

Since then, the Chamber has been collecting and sorting through the ideas.

We are leveraging the expertise and resourcefulness

of our young leaders and seeking feedback from this past year’s Top 40 Under 40 recipients. From there, we will be drafting a white paper for discussion purposes to help focus our bold strategies, and develop working solutions that the Chamber can advocate for.

T he Be BOLD strategy will be added to the quiver of advocacy tools the Chamber uses to be a leader on issues of importance to our members and Penticton business owners. It will build upon the Community Vital Signs report and serve as the next piece in an ongoing effort to make Penticton a better place to live, work and play.

Our hope is that we can continue to build on these efforts, and look forward to receiving additional from you, our current and future Chamber members, that will help us address issues and continue to be a catalyst in our community.

John Devitt is general manager of the Penticton & Wine Country Chamber of Commerce. Reach him at 250-276-8133 or manager@ penticton.org

Saturday, September 13, 8am - 1pm H2O Adventure + Fitness Centre, 4075 Gordon Drive

Reserve your spot in this great team building event today

REGISTER

Recruit your fellow co-workers to join you in this fun 45 minute cycle on a stationary bike

www.ymcaokanagan.ca/cycle-for-strong-kids

8

WEST KELOWNA

AUGUST 2014

Okanagan-Shuswap Housing Market Ripens for Sellers

T

he Okanagan Mainline Real Estate Board (OMREB) reported June sales activity of all MLS property types was up 28% compared to the same month in 2013 – posting the strongest unit sales for June since 2007.

“After six months of steady growth in sales, the Okanagan-Shuswap housing market is experiencing a rebound in consumer demand and has moved fi rm ly i nto ba la nced cond itions,” says Darcy Griffiths, OMREB President and active realtor in the North Okanagan.

“We are seeing more listings than in 2013, but not enough to keep up with the demand in some segments as sales have increased more than inventory.

So if you are looking to sell, now is the time to do it. With the drop in active listings, the selection of entry level home choices has been significantly reduced, and some buyers are viewing properties in a higher price ra nge to fi nd better inventory.”

The Shuswap leads the way th is month w ith a 46% improvement in overall sales

over June 2013, compared to 28% in the North Okanagan, and 26% in the Central Okanagan. The Shuswap also saw a 43% rise in single family residential sales, compared to 27% in the North Zone, and 14% in the Central Zone where there was a n 81% i mprovement i n townhouse sales and 49% in condo sales due to higher inventory and a wider selection in those property types.

“While the Shuswap has seen a significant jump in sales during the past few months compa red to 2013 when activ ity was relatively slow, the Zone continues to remain in buyers’ market territory with more supply than demand,” Griffiths notes. “Conditions in the North and Central Okanagan are now ba la nced a nd on the ma rg i n of a seller’s market with more demand than supply in some areas.”

Despite increased purchases at the higher price ranges du ri ng May a nd Ju ne, the price of single family homes h a s re m a i n e d f a i rl y s t a b l e for several months now with relatively modest gains seen in

some locations.

“T he competition for buyers can still be a challenge for sellers if their properties are not priced well in a balanced market,” Griffiths warns. “For a successful sale, you must be realistic about the market value of your home, set an attractive list price right out of the gate, and be willing to negotiate for the best offer. Ma rket conscious and competitive home sel lers a re sha rpen i ng thei r pencils and seeing results.”

Sales activity within OMREB’s three diverse market areas tends to vary among property types zone-by-zone and month-bymonth with ups and downs at different times and locations.

In order to fully understand the overall picture of the current residential market in our Board area, it is important to look at prices within property types and sale price trends within different price points.

Boa rd-w ide, Peach l a nd to Revel stoke, showed overa l l sales of all property types reported during June improved by 28.2% compared to 2013 -to 963 units from 751. Total

KELOWNA

State of the art tech centre to be built

P

remier Christy Clark and Minister of Technology, Innovation and Citizens’ Services Andrew Wilkinson were joined by local technology entrepreneurs to announce that the Province has made a commitment to invest up to $6 million toward the development of the new state-of-the-art Okanagan Centre for Innovation.

“Becoming the next made-inB.C. success story like HootSuite or Club Penguin is no easy task – that’s why we’re investing in

this project to help give people in our tech industry a competitive advantage,” said Premier Clark. “This new centre will help entrepreneurs get their companies up and running, and launch Kelowna not only as a national tech leader but a globally recognized destination for tech investment and entrepreneurial development.”

Construction of the six-storey, 9,850 square-metre (106,000 squ a re-fo ot) cent re, wh ich will be located adjacent to the

Okanagan Regional Library, is expected to begin in late summer and is anticipated to be completed in early 2016. The innovative centre will provide work space for budding local technology entrepreneurs, students and companies at a minimal cost.

In return, entrepreneurs will have the opportunity to collaboratively develop their ideas, gain invaluable experience and grow their businesses further with companies and mentors, like Accelerate Okanagan, who

residential sales for the month rose 29.9% to 878 units boardwide compared to 676 last June.

The 1,648 new listings taken board-wide for the month were up 10.7% compared to the 1,489 listings posted in June 2013, while inventory (active listings) was down 10.6% over this time last year – to 7,935 from 8,876.

For the Central Zone, Peachland to Lake Country, overall June sales were up 25.5% -- to 606 units from 483 in 2013. Total residential sales for the month improved 29.3% to 556 units compared to 430 last year at this time. The sale of single family homes was up 13.8% over June 2013 (to 289 from 254).

The 980 new listings taken in the Central Okanagan during the month saw an 11.2% rise compared to 881 in 2013, and total inventory was reduced by 13.6% to 4,002 units from 4,629 last June.

Predator R idge to Enderby, the North Zone, had overa l l Ju n e s a l e s i mprove d 2 8.3% to 236 units compared to 184 u n it s s old l a s t ye a r at t h i s

time. Total residential sales for the month were up 24.1% over last year with 216 units sold compared to 174. Single family home sales (122 units) were up 27.1% compared to June 2013 (96).

W hile the 401 new listings taken for the month were up 19.4% from the 2013 level of 336, inventory for June saw a 7.8% dip to 2,233 from 2,422 last year.

F i n a l ly, overa l l u n it sa les in June in the Shuswap Zone, Sa l mon A r m to Revel stoke, i mproved by 45.8% to 1 2 1 units compared to 83 in 2013.

Total residential unit sales for the month were up 47.2% over l a st ye a r at 106 u n its comp a re d to 7 2 , w h i l e t h e s a l e of si ng le fa m i ly homes rose 42.5% over Ju ne 2013 (to 57 from 40).

New listings taken in the Zone were down marginally (1.1%) compared to last June to 266 units from 269. Overall inventory dipped 6.8% to 1,692 from 1,816 during the same month in 2013.

also will share office space in this building.

The $35-million project is being funded largely by the Kelowna Sustainable Innovation Group, who will also own and operate the building. The project was created by a diverse group of creative minds including: community, civic and academic leaders including representatives from private i ndustry, Okanagan College, University of British Columbia, Accelerate Okanagan and the Central Okanagan Economic Development Commission.

T h e C i t y o f K e l ow n a h a s agreed to a long-term lease of city-owned land valued at more than $2 million in the heart of

downtown Kelowna to support economic growth and revitalization. The city will also receive ownership of a portion of the building that will be leased back to the Okanagan Centre for Innovation to provide non-profit space.

The Province will own a portion of the centre, which will be reserved specifically for local startup tech companies at a minimal cost. The provincially owned space in this building will act as an in-between location for companies that have completed their participation in the Accelerate Okanagan Venture Acceleration Program and are still at a venture stage, relying on securing flexible space.

FARM LOOPS OFFERS AGRI-TOURISM EXPERIENCE

WEST KELOWNA KAREN BEAUBIER

L

ots going on during the summer in West Kelowna as our tourism and agricultural businesses get going for a busy summer season ahead. New this summer on the Westside is recently launched Westside

Farm Loop – a collection of local farms, fruit stands, agri-tourism experiences, and the Farmers Market. Initiated by the District of West Kelowna’s Economic Development office, the Farm Loop looks to increase visitation to our local farmers, increase sales, and help our agricultural community to better connect with one another. The Farm Loop is a self-drive and discover group of approximately 15 different farms The Greater Westside Board of Trade had the opportunity to attend the official launch event i n ea rly Ju ly at one of the anchors to the Farm Loop, Paynter’s Market. What struck us was the number of multigenerational farms here on the Westside and the passion of our

farmers to growing such high quality and delicious fruits and vegetables while helping customers to better understand where their foods come from.

We see the trends and interest growth of farm-to-table tourism a nd the 100 m i le d iet – raising awareness of our farms only helps to see these trends continue.

For more information on the Farm Loop, visit www.westsidefarmloop.com or follow on Twitter at @westsidefarmloop.

In addition to the Farm Loop Lau nch, the Boa rd of T rade joins Mayor and Council members from the District to tour local businesses each month.

In July we had a chance to tour both a new start up farm and

an existing farm. While these small businesses were in much different stages (Start Up and Well Established) – their stories and challenges shared during the visits identified a number of consistent themes: how do we create and improve the experience of visitors to our farms and how can we sell our products to a wider variety of customers? This is certainly a similar theme for the majority of our business members and a good reminder for us when our Board heads into our strategic planning each year of how we can serve our business community.

Fi n a l ly, i f you’re h av i ng a Regional Stay-cation this summer, come visit us here on the Westside! 9 Wineries, 15 Farms,

Restaurants, Shopping, Patios, Activities, amazing beaches and more all await you. Our members will be glad to help ensure you have a memorable experience and will help you to discover some local-only must experiences! Start planning your trip this summer with a visit to the recently updated www.visitwestside.com or pick up a new Visitor Guide at our Visitor Centre just outside the Board of Trade office on your way into town.

Karen Beaubier is executive director of the Greater Westside Board of Trade. Reach her at 250-768-3378 or admin@ gwboardoftrade.com

9

AUGUST 2014

AIRPORTS Airports impact local economies Local airports infuse millions of dollars

BY GOODY NIOSI

A

irports, particularly in smaller centres, make an enormous difference to local economies. That is certainly true of the Comox Valley where the Comox Valley Airport (YQQ) has been bringing visitors from Alberta for years, thanks to direct flights with WestJet. CEO Fred Bigelow said that years ago, before the advent of WestJet, annual passenger numbers ran at about 60,000. Today that number is up to about 320,000 per year, bringing tens of millions of dollars into the valley.

“We see opportunities in either increasing frequency with our existing carriers or

The Comox Valley Airport has adopted new international stndards, meaning more reliable flights

bringing new careers in – all of which will have a positive impact on our passenger numbers year over year.”

FRED BIGELOW CEO, COMOX VALLEY AIRPORT

Recent news that landing limits have been brought back to normal at the airport following a move by the Department of National Defence to adopt Transport Canada’s new standard, promises to increase those numbers.

“That brings us back to normal in terms of our ability to conduct instrument approaches to land when the weather is bad,” Bigelow said. “And that puts us back to being one of the most reliable airports in BC.” He noted that two years ago Transport Ca nada identified some obstacles, mainly trees, that required a raising of the landing ceiling. However, Bigelow pointed out that those standards were implemented 40 - 50 years ago when technology wasn’t nearly as advanced as it is today. Recently Transport Canada adopted international standards, which are much less restrictive.

WestJet continues to connect the Comox Valley to the rest of the country “They actually weren’t designed to come into force until next December,” Bigelow said.

“But the Air Force had the authority to take them on now, and they did so – principally for our benefit, and as a result we could switch to the new standards now and allow our approaches to get back to normal.”

He said that many not mean

much in late summer and early fall, but this is also the time of year that people book winter vacations and YQQ’s direct flights to Puerto Vallarta are very popular.

The assurance that those flights can leave and land as scheduled is very important. Bigelow said that he expects traffic at the airport to continue to trend up. “ We s e e o p p o r t u n it i e s i n

either i ncreasi ng frequency with our existing carriers or bringing new careers in – all of which will have a positive impact on our passenger numbers year over year.”

The Kelowna International Airport (YLW) continues to outperform most airports in North SEE AIRPORTS IMPACT | PAGE 10

10

INDUSTRY IN FOCUS

AUGUST 2014

The Kelowna Airport will hit 1.6 million passengers this year

Sam Samaddar says the airport needs to expand to meet growing demand

AIRPORTS IMPACT CONTINUED FROM PAGE 9

America. In 2013, the airport exceeded the 1.5 million passenger mark, which means traffic increased by about 4.3%. The first quarter of 2014 is even stronger, said airport director Sam Samaddar, noting that while seat cap-

Fred Bigelow says he’s pleased that landing approaches are back to normal air service,” he said. “it’s also about retaining the air service that you have and growing new markets.”

In the last year, Kelowna added flights to Whitehorse, Cranbrook and Abbotsford; it also completed its first full year of scheduled flights to Los Angeles..

In May, YLW added daily flights to Fort McMurray, which is estimated to add another 65,000

Tyler Massee says flight activity is on the increase at the Campbell River Airport acity in North America only grew 1% in 2013, in Kelowna it grew 14%.

“What that’s all about is adding

passengers annually.

“People are going up there to work,” Samaddar said. “But we’re also opening up tourism

opportunities for those people to come in this direction, even if they don’t want to live here..”

He noted that the current routing through Vancouver and Calgary made Fort McMurray a six hour trip. A direct flight is less than two hours.

“For the working moms and dads who have to travel to the north, it becomes very convenient,” he said. “It also allows people to invest in properties here. And that, he said, makes a big difference to the local economy. Not only are more people buying real estate in the Okanagan, but more companies are also doing business in the north.

Samaddar credited a team from the local business and tourism communities for helping actualize the expansion of the airport.

He pointed out that in many cases it takes years to put new connections in place. This September, YLW is adding direct daily flights to San Francisco as well.

Samaddar said the benefits will accrue to the tourism sector, the hi-tech sector and to wineries; Mission Hill and Quail’s Gate, for instance, both have wineries in northern California.

“We have a lot of good things going on right now,” he said, adding that the higher US dollar will bring more tourists back to the Okanagan as well. However, spectacular growth at the airport also means there is a need to expand. Samaddar said that overnight parking for airplanes is already at capacity. In 2015, the airport plans to expand its outboard baggage system as well as its centre concourse.

“We will be making further investment in the airport to make sure that we keep up with our passenger growth, Samaddar said.

Although considerably smaller than other airports on Vancouver Island, the Campbell River Airport (YBL) is also investing in infrastructure and looking ahead to future growth. Airport manager Tyler Massee said that in

Campbell River boasts excellent air connections to Vancouver the first quarter of 2014 growth was up by 9%, due mainly to Pacific Coastal’s upping its service to Bela Bela to four flights per week. He noted that Central Mountain Air has also increased its capacity.

Campbell River boasts excellent connections to Vancouver with five flights a day from each airline that serves the airport.

Among the infrastructure projects on the table is an electrical rehabilitation project worth $1.4 million, funded 95% through the Airport Capital Assistance Program. The airport has also recently completed a review for proposal for an airport master plan to be completed in 2014.

“We’re going to look at all our

existing facilities,” Massee said.

“We’re going to look at the economy in Campbell River and the projects going around to see if there’s something that we need to do at the airport to prepare for them, and to make it easier for people to access our community.”

The last economic impact study undertaken for the airport in 2008 showed that it generated $48.5 million in economic activity annually.

“A irports are important to communities,” Massee said.

“They’re big economic generators for the local community. The business plan we’re undertaking will show us, as a small airport, where we need to go and whether we need to get new routes.”

SUMMERLAND

AUGUST 2014

11

Whitehorse

CANADA Fort McMurray Prince George Edmonton Red Deer Calgary Kelowna

Cranbrook Vancouver Victoria Seattle

YLW

Toronto

Starting September 20 2014

USA San Francisco

GETTING YOU WHERE YOU WANT TO BE

Las Vegas

Los Angeles Phoenix

MEXICO Los Cabos Cancun Puerto Vallarta

Ixtapa/Zihuatanejo

With more than 60 commercial daily flights, YLW makes your trip easier than ever. YLW is “Your Link to the World”, offering non-stop flights to eight of the largest North American gateway airports so you can travel almost anywhere, with as little as one connection.

ylw.kelowna.ca ylw.kelownaairport

ylwkelowna

ylwkelowna

ylw.kelowna.ca/mobile

12

VERNON

AUGUST 2014

IS YOUR CITY OPEN FOR BUSINESS? Vernon made some adjustments in response to those concerns is one indicator that they are interested in being “open for business.”

VERNON DAN ROGERS

T

he phrase “open for business” is used quite a bit when referencing a city’s regulations but in reality, it is difficult to quantify what that really means. More often than not it is a phrase used by someone trying to make a particular political point. Recently the question came into focus as the Greater Vernon Chamber of Commerce (GVCC) made an appeal to the City of Vernon Council seeking amendments to the Subdivision and Development Bylaw.

The concerns were raised by GVCC’s BIG RED Committee (Business Improvement Group – Real Estate and Development).

The City of Vernon listened and made changes that will lead to a reduction of both fees and red tape for those looking to renovate their home or make a minor addition to an existing single family home. The changes will also exempt those homes that

Left to right, Eric Foster MLA Vernon-Monashee Stefan Tobler Okanagan Spring Brewmaster Dave Klaassen Sleeman Vice President of Operations

are rebuilt after they have been destroyed in a disaster such as a fire from any off site servicing fees. The amendments will help to stimulate the amount of economic activity associated with the renovation and housing sector in Vernon. The fact that the City of Vernon made some adjustments in response to those concerns is one indicator that they are interested in being “open for business.” The outcome also reinforced the critical role that GVCC (or any Chamber for that

matter) plays in ensuring there is a positive environment for business investment.

The Okanagan may be wine country but Vernon is beer city.

Okay that may not be entirely accurate but with due respect to those in the wine, spirits and beverage industry; Okanagan Spring was the talk of the town in Vernon earlier this month as they announced a $4.4M investment to expand its already thriving Brewery in downtown Vernon.

In a prepared release issued at

the time, Sleeman Breweries announced that the expansion will take place over the course of the next year and the changes will increase overall annual capacity by approximately 20%. It will also result in employment opportunities both in the short term for construction and in the longer term in areas such as brewing, packaging, maintenance and warehousing.

The announcement was great news for the brewery and the City of Vernon. As a long-time

member of GVCC we tip our glass (mug?) in toasting the good news!

Aside from saluting a long-time member we also want to welcome the newest members of GVCC, Vernon Awning Ltd., Blue Valley Aquatic Landscapes ltd., and Sizzlin Shamrock Gourmet Hotdogs!

Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at manager@vernonchamber.ca

VERNON

Gray Monk recognized by peers

T

he Ca nad ia n Vi nt ners Association (CVA) a nnounced the results of the inaugural Canadian Wine Industry Awards. These prestigious awards recognize individuals, organizations and b u s i n e s s e s t h a t h a v e go n e above and beyond to support and enhance the wine industry in Canada, celebrating the success, leadership and outstanding commitment in Canada’s grape wine industry.

“It is a great honour to recognize George and Trudy Heiss of Gray Monk Estates, British Columbia’s oldest family owned and operated winery, with the Award of Distinction” said Tony Stewart, CVA Chair and President of Quails’ Gate Winery.

“T he Heiss’ are trail blazers and can be credited with bringing many high quality vinifera vines to Canada, as well as helping to establish the Vintners Quality Alliance (VQA).”

T he Awa rd of D i s t i nc t ion is the preem i nent awa rd for the Canadian wine industry a nd rega rded as the h ighest form of peer recognition and

appreciation of outstanding leadership, commitment and passion for the advancement of the Canadian wine industry.

George and Trudy moved to the Okanagan from Edmonton in 1972 and in 1982, they opened a winery with a production of 175 cases. Four decades of grape growing and three decades of winemaking have passed for th is v isiona ry couple, filled with national and international recognition for their wines. Today, Gray Monk has exceeded 80,000 cases per year of wine production.

A mong m a ny accompl ishments, G eorge a nd T r udy introduced high quality vinifera vines to Canada. In 1976, they imported and planted 50 vines of Pinot Gris from France.

These were the first plantings of Pinot Gris in Canada, which today is recognized as not only the sig natu re g rape of Gray Monk, but as the top planted white varietal in the Okanagan, with a growing presence across Canada.

The Heiss’ were always team players when introducing new

va r iet a l s to t he Ok a n a ga n , which played a key role in laying the foundation for quality wine in British Columbia and the nation. They were trail blazers in the creation of the BC Wine Institute and founding members in the creation of the Vintners Quality Alliance, with George serving as a Board Member of VQA Canada.

George and Trudy have spent a large part of their life promoting quality Canadian wine and standards, and have helped shape this great industry and the wines we enjoy today.

“Your personal contribution and steadfast leadership and ground-breaking innovation has undisputedly helped put British Columbia and the Okanagan Valley on the global stage for excellence in winemaking,” noted Dan Paszkowski, President of the Candian Vintners Association.

Upon receiv i ng the awa rd, George said, “We are extremely honored that the w ine community respects our past contributions and recognizes that our family continues to play a

George & Trudy Heiss Receive Prestigious Award role in this vibrant industry. We are excited to see the momentum and notoriety the British Columbia wine industry has

achieved and look forward to being a part of the Canadian wine industry as it continues to evolve.”

KAMLOOPS/SALMON ARM

AUGUST 2014

KAMLOOPS LOVES WINE TOO

KAMLOOPS DEB MCCLELLAND

W

e are really excited to see an evolving wine market here in Kamloops. Offering great diversity in our geography and climate, Kamloops is home to some of Canada’s most talented wine producers. It is easy to feel the enthusiasm and interest in this emerging market and we are excited for what the future beholds.

Here are just a few of our members in the Kamloops Wine Market: Celista Winery, Discover Wines, DiVine Tours, Harper’s Trail Winery, Privato Vineyard & Winery and TasteFull Excursions.

Another network player in town RhiCom Networks is a new internet and telephone service provider in Kamloops. The company is driven by a young group of highly motivated guys offering outside the box thinking for these key services. RhiCom provides reliable high speed Internet services to

residential and light commercial subscribers. They are committed to providing reliable service starts by completing the replacement of legacy network and the implementation of our new network core.

In Q1 of 2013, RhiCom officially released its first invoices and paperwork for completing the name change from OnCall. Under the new brand, they will introduce local access telephone services, leveraging Internet services to deliver. Internet services will be known as RhiNet and telephone services will be known as RhiTel. Summer Chamber Events There are still lots happening with the Chamber during the summer months. Here are a few of our events coming up in August: Chamber August Social |Top 40 Woodworks Join us for a mid-summer social at Top 40 Woodworks. Grab a colleague or friend and join us for an evening of great food, beverages, fun and networking.

We d n e s d a y A u g u s t 6 | 5:30pm-7:30pm Top 40 Woodworks | 1744 Kelly Douglas Road FREE for Members | $10.00 for Future Members Chamber Seminar | The 21 Irrefutable Laws of Leadership Follow these laws and people will follow you! A John Maxwell Team session!Â

T h i s s e m i n a r w i l l c o ver the first 3 laws: The Law of the Lid | The Law of Influence | The Law of Process Presented by Jeff Torrans, John Maxwell Team — Wednesday August 13 | 11:30am-1:00pm Chamber Boardroom | 615 Victoria Street $15.00 inclusive | Members Only Registration required: mail@kamloopschamber.ca | 250.372.7722 Chamber Workshop | Generations in the Workplace Do you have generational tension in the workplace? Participants will explore the prevailing stereotypes about different generations and gain an awareness of their own generational blind spots that often lead to misunderstandings and conflict. Presented by Alana Abramson, Achieve Training Centre We d n e s d a y A u g u s t 2 0 | 11:30am-1:00pm Chamber Boardroom | 615 Victoria Street $15.00 inclusive | Members Only Registration required: mail@kamloopschamber.ca | 250.372.7722 Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached by email at deb@kamloopschamber.ca

13

KAMLOOPS

AIRPORT NUMBERS SHOW INCREASE OF ACTIVITY Ju ne showed yea r-to-d ate growth of 9.2% at Kamloops Airport primarily due to the northern workers and the leisure sector. That is 157,068 travellers from January to June compared to 142,597 the same time last year.

June of this year showed 23,475 travelers compared to 21,955 in June of 2013, a 6.9% increase.

Kamloops continues to fly a growing number of people to work in resource related industries in the Northern Alberta and Northeastern BC regions. The

work by Tourism Kamloops also continues to draw both tourism visitors and the “visiting friends and relatives� groups to the community.

Visitors to the airport will notice construction at the entrance business area for a new Executive Flight Center fuel and service facility. This addition will strengthen the position of the airport with competitive fuel prices and customer service for charter and corporate flight operations.

PHOTO CREDIT: KENT WONG PHOTOGRAPHY

NEWCOMERS TO THE BUSINESS COMMUNITY Our Shuswap region is comprised of six distinctive cool-climate grape wineries, which are not available in other parts of British Columbia.

SALMON ARM CORRYN GRAYSTON

W

ant to experience the Shuswap in the purest way? Let FunHog Adventures, a new addition to our tourism offerings, show you from the water. Owners, Jacob and Emily Doyle are thrilled to offer kayak and stand-up paddleboard rentals, allowing you to experience the Shuswap in an entirely new way. Kayak lessons are also available to help you feel secure and confident while enjoying your outing. Tandem kayak trips are another great opportunity to sit back with your camera, binoculars or just enjoy the ride through a guided trip along the shores. For more information about this unique experience, please visit www. funhogadventures.com or call

(250) 253-3866.

The 22nd Annual Roots & Blues music festival will be in Salmon Arm August 15th, 16th, and 17th, and will feature a full lineup of music including the popular sounds of The Sheepdogs, Josh Ritter, Black Joe Lewis and many more. This blues, world, folk and alternative festival will comprise six stages and 50 acts. Tickets can be purchased by phone at (250) 833-4096, online at www.rootsandblues.ca, or in person at the Salmon Arm Folk Music Society office located at 4905th Ave. SW in Salmon Arm. For the camping enthusiasts, A&M RV Rentals, another newcomer to the Salmon Arm business community, has a full line of RV trailers to suit anyone’s needs. In addition, they will deliver the trailer to you within the Thompson-Okanagan/Shuswap area, a service that owner Alan Purcell is proud to offer their

customers. Not only can you get the RV delivered to you, the RV is equipped to provide everything you need to comfortably enjoy your camping vacation. For more information on their RV fleet, please visit their website www. am-rentals.ca.

Congratulations go out to Larch Hills Winery who have been awarded a 2014 Certificate of Excellence recently by the online review site, TripAdvisor. Owners Jack and Hazel Manser couldn’t be more thrilled as this award is given for outstanding feedback, from travelers, over the course of the past year. For tour and tasting information, please call (250) 832-0155 or visit their website www.larchhillswinery.com. Our Shuswap region is comprised of six distinctive cool-climate grape wineries, which are not available in other parts of British Columbia. The wineries in our region have perfected a combination of growing techniques and plant selection that enhances the aromas and flavors of their wines, making the Shuswap well worth a visit.

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14

AUGUST 2014

P r o f e s s i o n a l

D e v e l o p m e n t

CONTINUING STUDIES

Okanagan College offers a host of programs and courses that serve the business market, in areas ranging from the specific to the more general.

You can explore the business-focused Continuing Studies courses offered at Okanagan College by visiting www.okanagan.bc.ca/cs.

We can also provide customized on-site training with qualified instructors, tailored to meet your organization’s specific needs

7ATCH FOR our valley-wide Continuing Studies brochure in YOUR MAILBOX OR ON your doorstep this fall.

Courses and Programs that may be of interest: s ,EADERSHIP 3KILLS #ERTIFICATE (Kelowna, Vernon and Penticton) s ,EADERSHIP 7ORKSHOPS (Kelowna, Penticton, Vernon & Salmon Arm) s ,EAN 3IX 3IGMA 7ORKSHOPS (Kelowna, offered in conjunction with BCIT) s 0ROJECT -ANAGEMENT #ERTIFICATE (online) s 0ROJECT -ANAGEMENT 7ORKSHOPS (Kelowna and Vernon) s "ASIC !CCOUNTING (Kelowna, Penticton, Vernon & Salmon Arm) s 1UICK"OOKS (Kelowna, Vernon, Penticton & Salmon Arm) s 3IMPLY !CCOUNTING (using SAGE 50) (Penticton, Vernon, Kelowna) U 2EVIT !RCHITECTURE %SSENTIALS 3ERIES (Kelowna)

For more information or to register go to: www.okanagan.bc.ca/cs or call 1-800-856-5445

/#240

People and expertise are the most vital components of your business. Invest in them with professional development at an institution that boasts nearby campuses and a 50-year history of answering community needs with quality education and training.

15

AUGUST 2014

FRANK’S AUTOBODY WINS AN AUTOCHEX CUSTOMER SATISFACTION AWARD FOR THE FIFTH TIME SPOTLIGHT

Vernon Collision Repair Shop has served the area for more than 25 years with a focus on customer care

V

ernon – A n AutocheX Award is a high indicator of quality service in the collision repair industry and recently, Frank’s Autobody Repair CSN has received an award for the fifth time. Owner Matt Brunelle says, “Winning the award is nice as we are being recognized for the hard work we put in. We all try to go above and beyond. It emphasizes that we are headed down the right track. There are only about 15 shops in BC who won an AutocheX award for 2013, and very few who have ever won consecutive awards.”

Every year, AutocheX gives awards to collision and autobody shops found to have excelled in areas relating to customer care, quality workmanship and satisfaction. The award “recognizes shops that go above and beyond everyday expectations. We have won in 2006, 2007, 2011, 2012 and most recently, in late 2013,” says Brunelle.

AutocheX is a leading customer satisfaction assessment

“We strive to make an intimidating process as simple and painless as possible. We also engage in follow up.”

MATT BRUNELLE OWNER, FRANK’S AUTOBODY REPAIR CSN

compa ny ser v i ng t he col l ision repair industry, operating across North America. Many insurance companies, including ICBC choose to use the service to gauge customer satisfaction. “The survey is based on randomly selected customers who give their feedback,” says Brunelle. “As long as you are consistently achieving above normal results throughout the year, you are highest in line for the award. We are never told the specific criteria, so we do not know exactly how we achieve it, but it is generally about great customer service.”

As a family owned and operated ICBC Express C.A.R. Valet shop, Frank’s Autobody hasbeen Vernon’s trusted source for collision and glass repairs for over 25 years. “We striveto make an intimidating process as simple

Frank’s Autobody CSN has once been recognized with an Autochex Award for dedication to quality and service and painless as possible,” says Brunelle. “We also engage in follow up.”

A customer satisfaction driven approach has resu lted i n the company repeatedly winning AutocheX awards. Brunelle explains, “We really try to be there for our customers. We

Brian Jarvis, vice president Claims ICBC, Matt Brunelle, owner/manager of Frank’s Autobody, Cindy Brunelle, bookkeeper of Frank’s, Scott Kozak, senior vice president Sales and Service of Mitchell International, sponsor of the award.

highlypromote treating customers the way we would like to be treated, especially since we are going to be seeing those people around town.”

Staff collaboration is also a key factor. Brunelle says, “We want Frank’s to be the shop of choice for employees. A strong team is

essential, since it’s not just the owners who are trying to move the company forward, but each individual on the team.”

Frank’s Autobody CSN is located at #10 – 1800 Kalamalka Lake Road in Vernon Visit http://www.franksautobody.ca/Franks/Welcome.html

16

MOVERS AND SHAKERS

AUGUST 2014

KAMLOOPS

USA Today has named the Okanagan one of its top μκ wine destinations in the world, inviting readers to vote for the top spot.

M3 Steel & Fabrication Ltd. will be closing its doors effective at the end of August. Roughly 14 employees will lose their jobs when the company closes.

Mission Trading Co., owned and operated by Heather Yip, has opened its doors at 9-3818 Gordon Drive in Mission Station.

Maureen McCurdy and Sandra Blair have both been named winners of British Columbia Community Service Awards.

Epp Cates Oien has welcomed Matthew Ford as a partner in its firm, located at Suite 300-125 Fourth Avenue. The firm also congratulated Morgan Elander on his recent call to the bar, welcoming him as the firm’s newest associate.

Gathercole Chiropractic & Massage and Thompson Valley Neuropathic Clinic are now open at a new location at 875 Seymour Street.

Dolson’s Source for Sports is celebrated its 54th anniversary this year.

Kamloops Dodge congratulated John Misera on achieving top sales for the month of June.

Smith GM congratulated Stan Boone on achieving the top sales for the month of June.

Zimmer Autosport Mercedes-Benz congratulated Norm Langlois on achieving top sales for the month of June.

River City Nissan congratulated Devon Beyer for breaking the alltime River City Nissan store record for sales during the month of June.

Zimmer Wheaton GMC Buick congratulated Jack Hartling on achieving Salesman of the Month for June. The dealership also welcomed Megan McIsaac as its new Product Specialist.

Allan Elliott of Pushor Mitchell LLP Lawyers has retired after 32 years with the company.

Vernon’s latest coffee shop, Triumph, has opened its doors at its 30th Avenue location.

Nixon Wenger LLP has announced that Steven Brandner has joined its partnership.

Greater Vernon Water Utility’s Dateaau Creek watershed assessment response plan has been named as a finalist for the Real Estate Foundation of BC’s fifth annual Land Awards Gala.

The Herbal-Health Centre is celebrating its first anniversary, located at 46-100 Kalamalka Lake Road.

The Italian Kitchen, located on 30th Avenue, is celebrating its 30th anniversary this year.

Silver Star Mountain Resort has announced the appointment of Ken Derpak as its new Managing Director.

Renaissance-GHM Architects Inc. has welcomed Robert Parlane, Architect AIBC, LEED AP BD+C to its Kelowna team.

The Urban Development Institute Okanagan Chapter has announced the launch of the Building Our Community UDI Okanagan Sign Program, which showcases the positive impact that UDI Okanagan member developments have on the economy and community.

Chef Bernard Casavant has joined Okanagan College as its new culinary manger.

Bannister GMC congratulated Robert McLaren on achieving top sales for the month of June.

Kamloops Golf & Country Club is celebrating its 100th anniversary this year.

Bannister Honda congratulated Udai Sangha on achieving top sales for his 10th consecutive month.

Terra Restaurant is celebrating its 3rd anniversary this year, located at 326 Victoria Street.

Sleeman Breweries has announced that there will be a $4.4 million investment in the Okanagan Spring facility downtown.

Rivershore Ram congratulated Scott McDonnell on achiving top sales for the month of June.

The new Boys and Girls Club of Kamloops and the Kamloops YMCAYWCA will soon be opening their doors in the newly renovated, former John Tod Elementary building.

VERNON BENCH 1775 Winery has announced the retirement of Rick Rysz after 40 years with Inland Kenworth.

The company also took home gold, silver and bronze medals at the 2014 San Francisco International Wine Competition.

North Okanagan Foot & Ankle has announced the opening of its new surgical suite at 2608 48th Avenue.

Undercover Essentials is celebrating its 7th anniversary this year, located at 302-2520 53rd Avenue.

Gray Monk Estates was the recipient of the award of distinction for outstanding leadership, commitment and passion for the advancement of the Canadian wine industry at the inaugural Canadian Wine Industry Awards.

Lather Up Canada Body Care and Kanga and Roots Boutique are now located at 2909B 30th Avenue.

ARMSTRONG The Armstrong Bottle Depot has joined the Multi-Material BC’s network, now taking packaging and printed-paper recyclables.

Improvements to the Armstrong and Spallumcheen’s fire hall have been approved.

KELOWNA

The Value Store has opened its doors at 3415-31st Avenue.

Baron Insurance Broker Group and A.E. Berry Insurance have announced the union of their firms, which will now operate under the Baron Insurance name. The brokerage firm has also welcomed the addition of Alice Ramsey to its team.

Vernon Hyundai congratulated Michael Lizee on achieving top sales for the month of June. The dealership has also welcomed Adam Figley to its team.

Venture Bottle Depot has opened the doors of its new location at 1818 Miller Street.

UBC Materials Engineering Assistant Professor Andre Phillion was a recipient of the Brimacombe Award from the Metallurgy and Materials Society of Canada.

The Rexall Foundation has donated $25,760 to Kelowna General Hospital, which will allow for the purchase of an urgently needed Neonatal Cardiac Respiratory Monitor.

Senator Ross Fitzpatrick has been honoured for his contribution to the BC Wine Industry by the BC Wine Institute.

Dockside Marine has moved its business from its former Highway 97 location to its new waterfront premises on Okanagan Lake.

Compass Real Estate Developments Ltd. has moved to a new location at Suite 100, 1353 Ellis Street.

Okanagan Montessori Elementary & Preschool is in the process of expanding with a new Montessori Preschool at 1162 Hudson Road in West Kelowna.

The Southern Interior Development Initiative Trust has announced the retirement of its Chief Executive Officer, Luby Pow. Caron Business Solutions’ Okanagan office has welcomed the addition of Michael Secretan to its team of consultants.

Okanagan College celebrated the groundbreaking ceremony for its Χνν-million project. The new addition will add more than ο,οκκ square metres of space to the college, combining with recent renovations of more than ο,λκκsquare metres of existing shop and classroom space.

Kelowna International Airport has announced that it will now be offering daily United Express service to San Francisco, starting September 20.

The Board of Directors for Accelerate Okanagan has announced the resignation of Jeff Keen as its Chief Executive Officer.

The Best Western Kelowna Hotel has recently been awarded the 2014 TripAdvisor Certificate of Excellence for its fourth consecutive year. The award uses guest ratings to reward hospitality excellence, and is given only to those who consistently achieve outstanding traveller reviews.

Jetaya Salon & Spa, located at λκν-ννκ Highway νν, has welcomed the addition of two new employees: Lisa and Tara.

Bannister Kelowna GMC is celebrating its first anniversary, located at μρμρ Highway σρ N. Ballet Kelowna has announced the appointment of its newest artistic director, Simone Orlando, taking the place of the recently retired David LaHay. The newest additions to the Kelowna General Hospital have been deemed Leadership in Energy and Environmental Design gold certified buildings.

Menchies Frozen Yogurt has opened the doors of its newest location at 3327 Lakeshore Road.

Mission Hill Family Estate’s Wine Boutique was named Best In-Store Merchandising by the Retail Council of Canada at the Excellence in Retail Awards.

Chop Steakhouse has welcomed Paige Thompson as its new general manager.

The new board members for the BC-CPA Okanagan chapter have been announced, and include: Brian Meunier, Carson Chan, Paul Guerette, David Edge, Sarah Sabo, Mike Zwicker, Jamie Schram, Tracey Harrop-Printz, Judy Lloyd, Charlene Smart, Nick O’Coin, Anita Hardy, Vanessa Roberts, Nicola Simpson, Kevin Muir, Stuart Grant, Jari Kubica.

RSR Autosport has opened its doors at 4-1050 Leathead Road.

UBC Okanagan researcher Craig Nichol and three co-authors were awarded the 2014 Thomas C. Keefer Medal for the Best Paper of 2013 in hydrotechnical, transportation, or environmental engineering by the Canadian Society of Civil Engineers.

Asher Road Animal Hospital celebrated its grand opening at 156 Asher Road.

Old Navy celebrated the grand opening of its newest location in Orchard Park Shopping Centre.

Jean Lanoue and Linda Frisby of The Salon at Hudson’s Bay were awarded The Salon at Hudson’s Bay Star Awards for their work in 2013.

Rapid Printing has moved to a new location at 1980 Springfield Road.

Tammy Jurezak has been welcomed as the newest member of the leadership team for the Southern Interior Development Initiative Trust as the new senior portfolio manager.

The Global Warranty Company has welcomed the addition of John Graves to its company as the new dealer account manager for the Okanagan and BC, Interior.

Sun Country Furniture, located at 160-2463 Highway 97 N, will be closing its doors effective at the end of September.

MOVERS AND SHAKERS

AUGUST 2014

Devinder Randhawa and Ross McElroy of Fission Uranium have both been named finalists in the Entrepreneur of the Year contest put on by Ernst and Young.

Corinne Snape is the owner of a new business called The Executor’s Assisstant, which helps executors and families with the disbursement of household assets.

Mitchell Van Aller has been appointed as the new director of operations for the Central Okanagan School District.

Rhonda Draper has been named the inaugural recipient of the Excellence in Teaching Award presented by the UBC Okanagan Faculty of Education.

101-431 Winnipeg Street.

Nourish Kelowna has opened its doors at ονξ Leon Avenue.

John Goncalves and Gary Stephen have both retired from their long-time positions with the City of Kelowna.

Mint Catering has opened its doors under the ownership of executive chef Luke Delloch.

Ekahi Center for Yoga and Mindfullness has opened its doors at λνκξ Water Street.

Doak Shirreff LLP has welcomed Michelle Bowlen and Elyse Knowler to its team as associates at the firm, located at 200-537 Leon Avenue.

Buy Direct Truck Centre has welcomed Paul Sievwright as its new general sales manager.

Bill Campbell, owner of Okanagan Gourmet Garlic, celebrated the grand opening of Canada›s first u-pick garlic farm.

George and Trudy Heiss of Gray Monk Winery were recipients of the inaugural Award of Distinction from the Canadian Vinters Association.

Mayor Walter Gray officially reopened Kelowna›s Bernard Avenue after less than two years of development.

Brent Millard of Speir Wealth Management Inc. has been appointed to the board of directors of the Financial Planning Standards Council.

PENTICTON

The Okanagan Heritage Museum and Okanagan Military Museum Society has welcomed Tom Wolf as its new president.

The Henning Emergency Clinic of Kindness has opened its doors as the first non-for-profit dental clinic in the South Okanagan, located at

Skaha Ford congratulated Kent Peppar on achieving top sales for the month of June.

SUMMERLAND

Penticton Hyundai congratulated Mime Van de Leest on achieving top sales for June.

Brad Alexander Jr. is the new owner of JR Bush Pilot, formerly known as Bush Pilot Automotive. Alexander Jr. is succeeding his uncle, Brad Alexander Sr., upon his retirement.

Rob McDonald has been named Salesman of the Month for June at Penticton KIA.

Ken Lam, owner of Sumac Ridge Golf and Country Club, is celebrating μκ years in business.

City council has given the go-ahead to a development plan to bring a fourth Tim Hortons to Penticton.

Penticton Toyota congratulated Martin Longmore on being its top producer for the month of June.

Shingata Salon is celebrating its 25th anniversary this year, located in the Penticton Lakeside Resort and Casino.

Murray’s Pizza is marking μκ years in business this year.

Bonitas Winery has welcomed Mike Sonier to its team as the new head chef of Bonitas Bistro.

Len’s Massage, owned by Len Hannah, has moved to a new location on Henry Street, where the company shares the space with The Studio Esthetics.

17 Okanagan Custom Cut has moved to a new location at 9211 James Avenue. The expansions provides extra room for milling, which has allowed the company to add fir wood chips to its product list.

Tom Johnston of The Summerland Law Office has retired after practicing for 32 years.

The firm of Pearce, Taylor, Schneiderat has purchased Johnson Goodrich Lawyers. The company will continue to operate out of its Main Street location.

PEACHLAND The Χλ billion master-planned golf and housing development in Peachland, Ponderosa Golf and Country Club, has halted construction for a time due to financial struggles.

SALMON ARM Inn at the Ninth Hole has been accepted as a GreenLeader, Silver Level on the TripAdvisor GreenLeaders program.

The company was also a recipient of a TripAdvisor Certificate of Excellence award.

Thompson-Okanagan

Josh Higgins

Senior Marketing Advisor

Speak directly to Business Owners & Managers through the Voice for Local Business – the Business Examiner Thompson-Okanagan.

Minister Bernard Valcourt stands with Penticton Indian Band Chief Jonathan Kruger, Minister of Aboriginal Relations and Reconciliation John Rustad, MP Dan Albas, MLA Dan Ashton and Penticton Deputy Mayor Andrew Jacubeit to announce federal funding for the Satikw Crossing bridge in Penticton, BC.

Invest Northwest Publishing Ltd., the publisher of the Business Examiner, is pleased to welcome Josh Higgins to our team as Senior Marketing Advisor for the Greater Th o m p s o n - O k a n a g a n re g i o n .

Josh graduated from UBC in 2001 w i t h a B a c h e l o r ' s d e gre e i n Commerce, majoring in marketing.

His marketing background spans more than 15 years, including many years of experience in building longlasting relationships and helping clients develop sales strategies that increase growth and maximize revenue.

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OPINION

18

AUGUST 2014 A division of Invest Northwest Publishing Ltd. Thompson Okanagan Office 200-1789 Harvey Avenue, Kelowna, BC V1Y 6G4 Toll free: 1.866.758.2684 Fax: 1.250.758.2668 Email: info@businessto.ca Website: www.businessto.ca

PUBLISHER | Mark A. MacDonald, mark@businessto.ca EDITOR | Lise MacDonald, lise@businessvi.ca SALES | josh@businessto.ca WRITERS | Goody Niosi, Julia MacDonald, Christopher Stephens

‘Green godfather’ Moore pushes for pipeline

PATRICK MOORE

W

hy am I supportive of the federa l government’s recent decision to allow the Northern Gateway Pipeline project to move ahead, subject to tough conditions? As a lifelong environmentalist, I’m often asked myself that question.

My answer begins with a single fact: there are a billion cars in the world that need oil products every day.

We have no choice but to make those products available somehow. And a pipeline is the best way to get the fuel to the transportation fleet.

Given current industry standards, and in particular given the enhancements proposed around Northern Gateway, both by the proponent and by the regulators,

my view is the pipeline is our best and safest option, and certainly better than rail transport.

But when I say we have no choice but to deliver oil-based fuels to the transportation fleet, I know I’m on solid ground.

If we stopped using oil overnight, half the global population would die as a result of a loss of food distribution, health care and emergency services among other crucial fuel-based needs like heating or cooling.

Moreover, an immediate end to oil use would result in every accessible tree being cut down for fuel.

I’m well aware many activists want to stop the world from using all petroleum products.

I’ve followed the rhetoric where pejorative meanings are attached to various energy resources; oil is toxic, dangerous and destructive, activists proclaim.

But many things of great social utility are toxic, dangerous and destructive if misused.

Meanwhile, in protest against the operation of Russian drilling platforms, my old organization Greenpeace recently piloted a diesel-powered ship to the platform’s location, without a hint

of irony. That’s hypocrisy in my view.

Similarly, Greenpeace Internationa l’s prog ra m d i rector ad m itted recently he’s been “commuting between Luxembourg and Amsterdam” via air since 2012. He told the Guardian this week that he makes the round trip about twice a month, despite the organization’s campaign to curb “the growth in aviation” which it says “is ruining our chances of stopping dangerous climate change.”

To be consistent, Greenpeace should tie up its boats and park its planes.

The more logical path — and the more humanitarian one as well — is a focus on incremental reductions in the use of fossil fuel over time, through improvements in our technology and in our practices, both of which we can implement at home.

An example of an improvement in technology is opting to buy a car that’s more fuel-efficient.

I don’t mean an $85,000 Tesla plug-in electric. I mean a reasonably-priced, modern economy car like a Toyota Corolla that’s designed for fuel efficiency and has a gasoline consumption

rating of around 7.8 litre per 100 kilometres — 30 miles per gallon — for combined city and highway driving.

An example of an improvement in practices is leaving that same Corolla in the driveway from time to time and instead choosing to walk when it comes to picking up milk and eggs for the family.

Many such examples exist.

And between these two concepts, average people can make a real difference. You’ll enjoy the added benefit of being consistent in your choices and leading by example.

The fact is as much as 99 per cent of our global transportation fleet is oil-based and vital. Electric vehicles are expensive and therefore unattainable to most, and trucks, busses and aircraft are just too large to power with a battery.

I don’t subscribe to the notion that a modern, carefully planned, heavily regulated and properly maintained pipeline is so fraught with unmanageable peril that it must be stopped at all costs.

Nearly 300,000 kilometres of U.S. petroleum transmission

pipelines move crude oil, gasoline, diesel fuel and other petroleum products to consumer markets daily. At less than 1,200 k i lometres, Nor thern Gateway seem s m a nageable i n comparison.

Further, the argument that Canadian oil is more ethical in its production is persuasive to me. Coined by commentator Ezra Levant, the ethical oil argument says that in terms of human rights, labour legislation, well-paid jobs, taking care of worker health and environmental legislation, Canada’s oil is clearly the best choice.

We treat people and the environment with respect.

The federal government’s approval of Northern Gateway was a decisive step toward Canada no longer being held hostage to the U.S. market for our valuable oil.

In this era of strong regulation and intense public scrutiny over energy development and transmission, I support that decision.

Patrick Moore is a co-founder and former leader of Greenpeace. An environmentalist for more than four decades, he is based in Vancouver.

Granting Aboriginal title opens era of opportunity and uncertainty If businesses don’t prosper, government coffers aren’t filled, and the financing of the services it provides are MARK MACDONALD

T

he Supreme Court of Canada’s recent decisions granting aboriginal title to the Tsilhqot’in and Gitxaala First Nations opens a new era of uncertainty for all British Columbians.

It is a massive change, and it will take years to determine what impact it will have economically and socially in the province. Change is a constant, and is necessary. It can also be good.

The initial indications of what might take place sound ominous.

The first announcement after the Gitxaala First Nation, which has territory on islands off the north coast of B.C., was to serve notice to sports fishermen, logging firms and even CN Rail to leave their territory

jeopardized. along the Skeena River.

Obviously the proposed Enbridge Northern Gateway pipeline, which, if it proceeds, would need to go through Gitxaala First Nation territory, is immediately impacted.

They have already served notice it plans to go to the Federal Court of Appeal to challenge the federal government’s approval of the project.

All of this could be just a stand-atattention move to flex their muscles, but it’s a move that has to make business, which likes certainty, skittish. There’s a whole new landscape to navigate now, particularly for major investments.

If this is the first indication of how

First Nations groups who gain favourable court rulings are going to negotiate/cooperate with Canadian governments, it’s could be a foreshadowing of a rough ride for both sides: Natives and non-natives.

The bottom line with all these announcements is that the target is business. And it is business from which our government revenues are derived, through taxes on profits, and payroll taxes which result from the jobs companies create. And it is those revenues which help pay for government services, including the provisions granted by the Indian Act. For as much as First Nations decries the “injustices” of the Indian Act, the document still provides a means for the Canadian government to meet the needs of aboriginals across the country. Those revenues are derived from businesses and individuals. If businesses don’t prosper, government coffers aren’t filled, and the financing of the services it provides are jeopardized.

The Indian Act is in dire need of an overhaul. However, there will need to be a bridging period before

a new, self sustaining First Nations economic model is revealed that looks after the needs of aboriginal people.

There are examples of where that new economy is emerging and prospering, the best examples of which are the Osoyoos Indian Band and Westbank First Nation in the Okanagan. But all First Nations are not there yet, and won’t be for some time. In the meantime, the Indian Act, flawed as it may be, is a safety net that can’t be instantly eliminated, for obvious reasons.

At the end of the day, First Nations will come to realize they can’t have it both ways. If they want to become economically self sufficient, the road to that destination is through business. That means competing with other organizations and jurisdictions for developments and projects.

As it sits, First Nations will have some competitive advantages over non-aboriginal entities. For one, they don’t have the multiple levels of bureaucracy that non-natives “enjoy”. Developers will conceivably be able to fast track new projects which would otherwise

become bogged down as investors wrestle with glacially-paced municipalities and regional districts, and overlapping federal and provincial ministries.

These landmark decisions handed down by the Supreme Court will have long-term ramifications for all concerned. What they will do is bring First Nations into new positions where they wean themselves from the Indian Act and implement their own, self-sustaining government. Think partnership.

And as much as these rulings bring the dawn of a new era in politics and negotiations, they also bring First Nations into a position whereby they will have to make deals in a competitive environment in order to further the economic and social prospects of their people.

Time will tell whether First Nations will try to use their new-found freedom to use a stick or a carrot when it comes to negotiations.

Sticks work sometimes, but in the competitive environment that is business, we suggest that carrots which result in win-win scenarios - are more effective.

SUBCRIPTIONS | $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSTO.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2014. Canadian Publications Mail Acct.: 40069240

SALES/GREENSHEET

AUGUST 2014

GREEN SHEET BUILDING BRIEFS

MANAGING POOR PERFORMANCE Many salespeople became the sales manager because they were great salespeople.

JOHN GLENNON

VERNON

PENTICTON

completely different skill

KAMLOOPS

LOCATION

LOCATION

set than required with a

LOCATION

7762 to 7766 Okanagan Landing Seasons in the Okanagan PROJECT TYPE Subdivisions PROJECT New strata subdivision - 41 SFD lots final Phase of the Season Development PROJECT STATUS Construction start anticipated 2015 - Council has extended the Rezoning Application to August 8, 2014 DEVELOPER Lakeside Development Corp - 7760 Okanagan Landing Rd, Vernon V1T 8C8 250-558-4795

2007 Main St - Coop Gas Station and Tim Hortons Restaurant PROJECT TYPE Commercial new PROJECT New Coop Gas Station and Convenience Store - 3 bay gas bar with canopy - Tim Hortons Drive Through Restaurant brick, stucco, fibre cement siding PROJECT STATUS Construction start anticipated August/14 APPLICANT Dalon Urban Realty Advisors - 11 7228 Progressive Way, Delta V4G 1H2 604940-8470 DEVELOPER Windridge Properties Ltd - 11 7228 Progressive Way, Delta V4G 1H2 604940-8470

selling job.

I

t would be great if your salespeople would just do what should be done and bring in the revenue that is targeted for each month. Some sales managers have said that they don’t want high maintenance people, anyone who needs baby-sitting, or anyone who needs to be managed. The fact is that all of the above are often situations that sales managers have to deal with.

Not every salesperson is at the same level or executes the sales process the same way. Some will be proficient and others need help. Regardless of where they are, it’s our job as sales managers to get them to the next level. Some will want to learn and others won’t feel the need.

How equipped are most sales managers to make their team productive? Many salespeople became the sales manager because they were great salespeople. Sales management is a completely different skill set than required with a selling job.

Ultimately sales managers need to determine what their role is.

Most will say it is to make budget.

It’s not a bad answer but the real answer is to guide, support, and develops the skills, attitudes, and behaviours of the salespeople to achieve those budget numbers. One focuses on the result, the other focuses on the way to achieve it.

Like any success there has to be a system to achieve it. First there has to be an agreed upon method for success. The manager’s job is next to impossible if each member of the sales team is doing his/her own thing. That never happens in other areas of the business. Standards, expectations, and accountability are a must. If you individually asked each member of the team to describe the selling process they use, the types of questioning

DEVELOPER Compass Real Estate Development Ltd - 1574 Harvey Ave, Kelowna V1Y 6G2 778-436-2077

SIMONE SUNDERLAND

Sales management is a

SALES

19

1850 Hugh Allan Dr – SFDs PROJECT TYPE Subdivisions PROJECT New bareland strata subdivision - 73 strata SFDs - 2 storeys - attached garages - colour block vinyl siding, painted wood trim, peaked and shed style roof treatments - walking paths with benches - solid wood fencing - black vinyl coated chainlink fencing PROJECT STATUS Site work underway GENERAL CONTRACTOR Granite Homes - 106 1361 McGill Rd, Kamloops V2C 6K7 250-851-8999 OWNER Fraserview Development Corp - 1800 Copperhead Dr, Kamloops V2C 5K3 250851-8999

SALMON ARM LOCATION they have, how they qualify or disqualify a prospect, how they prevent objections, what their behaviour is to plan to achieve the next month’s financial target, what their funnel looks like, or how they plan to sell on value rather than price, what would you expect to hear?

Your ability to know where they are and where you need them to be allows you to fill the gap.

That’s your job. Managing poor performance means the sales manager needs to employ the best practices to guide their team to a higher level of success. It begins with you.

Copyright 2014 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at jglennon@sandler. com or toll free at 1-866-645-2047

Trans Canada Hwy and 17 St SW Shopping Centre - Lakeshore Landing PROJECT TYPE Commercial New PROJECT New commercial shopping centre on 7.37 ha - 214,300 sf - 10 buildings - 2 storeys - 2 large big box stores - 10 to 15 smaller businesses - 800 sf - 82,000 sf - may include building supply and hardware store and gas bar - 921 above ground parking stalls PROJECT STATUS Negotiations with Ministry of Transportation for highway access underway - preloading of the site underway APPLICANT Adams Lake Indian Band - Box 588, Chase V0E 1M0 250-679-8841 DEVELOPER Full Circle Shopping Centres Development Ltd - c/o Adams Lake Indian Band

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NORTH OKANAGAN REGIONAL DISTRICT LOCATION 2165 Norris Ave, Lumby - Assisted Living - Monashee Mews Phase 2 PROJECT TYPE Seniors houseing PROJECT New seniors housing - 3 storeys - 22 assisted living units - self contained apartments, common dining and lounge areas - 18 parking spaces PROJECT STATUS Development permit application at 3rd reading ARCHITECT Derek Crawford Architect - 2203 115 Fulford-Ganges Rd, Salt Spring Island V8K 2T9 604-688-8370 DEVELOPER Insite Housing, Hospitality and Health Inc - 1080 Mainland St, Vancouver V6B 2T4 604-899-6040

LAKE COUNTRY

OLIVER LOCATION Hwy 97, Osoyoos Indian Band Land Provincial Correctional Facility PROJECT TYPE Institutional new PROJECT New provincial high security correctional facility - 3 precast concrete pods - 3 storeys - 29,000 sm - 378 precast concrete cells to house up to 867 inmates - separate administration building PROJECT STATUS Construction start anticipated fall/14 - construction completion anticipated fall/16 ARCHITECT DGBK Architects - 950 1500 W Georgia St, Vancouver V6G 2Z6 604-682-1664 DEVELOPER Plenary Justice - 2000 400 Burrard St, Vancouver V6C 3A6 604-638-3905 GENERAL CONTRACTOR PCL Constructors Westcoast Inc - 207 2365 Gordon Dr, Kelowna V1W 3C2 250868-8394

LOCATION 11850 Oceola Rd and 2855 Woodview Rd, Winfield - Turtle Bay Crossing PROJECT TYPE Commercial new PROJECT New commercial development - 8 separate retail or commercial buildings - 37,890 sf - concrete construction - 229 above ground parking stalls PROJECT STATUS Rezoning application at 3rd reading development permit application submission anticipated shortly ARCHITECT BlueGreen Architecture Inc - 205 2622 Pandosy St, Kelowna, V2C 2W3, 250762-69844

Jeff Boschert 1-800-667-1939 250-545-5344 SUBDIVISION DEVELOPMENT COMMERCIAL LITIGATION REAL ESTATE

4th. Floor - 3205 32nd. Street Vernon BC www.DavidsonLaw.com

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