UNPACKING SUPERVISION PROGRAM OUTLINE
2 DAY WORKSHOP TUITION: $550.00
“ I am a Manager or Supervisor…now what? Learn the basic tools and techniques to feel confident and competent to manage your team more effectively.”
Key Learning Overviews: MODULE 1 - UNDERSTANDING YOUR ROLE
Taking the Step Up to Supervision
What Managers Expect from Supervisors
MODULE 2 - LEGAL ASPECTS OF SUPERVISION
“
I felt my confidence lacking, but now I feel I have many more tools to use with this program.”
Understand your responsibilities under the law
Employment Standards
Young Worker’s Training
Due Diligence
Harassment
Human Rights Code
Documentation MODULE 3 - BEGINNING YOUR ROLE
Hard Skills versus Soft Skills
Time Management
Communication Styles Awareness
Leadership Styles Awareness
Emotional Intelligence Awareness
M ichelle, Cashier Supervisor
“
This course is effective for both new supervisors and experienced supervisors, as it will help you develop your ‘toolbox’ to be better in your role!” C hantal, Events Coordinator/ Supervisor
MODULE 4 - BUILDING CREDIBILITY Delegating
Setting Clear Boundaries
Goal Setting
Problem Solving
Being Assertive
MODULE 5 - EFFECTIVE COMMUNICATION
The 5 C’s of Effective Communication
Active Listening
Questioning
“
I learned to give more positive feedback. Don’t fall into the Do’er trap.” Retail Store Supervisor
“
Give more positive recognition/praise. I need to work on my communication and coaching”
Paraphrasing
Angel,
Vitamin Department Supervisor
MODULE 6 - EVALUATING, FEEDBACK, AND COACHING
Learning Styles
Giving Training Instructions
Giving Praise
Feedback Coaching
“
Good discussion around defining harassment & culpable and non-culpable behavior. I learnt I need to teach and set boundaries.” Crew Supervisor
“ This workshop encouraged me to think about how I operate as a supervisor and to better apply these insights at work.” H ead Supervisor
www.GrandescoCollege.com
For more information please contact us at (250) 376-0815 or by email info@grandescocollege.com.