UNPACKING SUPERVISION PROGRAM OUTLINE
2 DAY WORKSHOP TUITION: $550.00
“ I am a Manager or Supervisor…now what? Learn the basic tools and techniques to feel confident and competent to manage your team more effectively.”
Key Learning Overviews: MODULE 1 - UNDERSTANDING YOUR ROLE
Taking the Step Up to Supervision
What Managers Expect from Supervisors
MODULE 2 - LEGAL ASPECTS OF SUPERVISION
“
I felt my confidence lacking, but now I feel I have many more tools to use with this program.”
Understand your responsibilities under the law
Employment Standards
Young Worker’s Training
Due Diligence
Harassment
Human Rights Code
Documentation MODULE 3 - BEGINNING YOUR ROLE
Hard Skills versus Soft Skills
Time Management
Communication Styles Awareness
Leadership Styles Awareness
Emotional Intelligence Awareness
M ichelle, Cashier Supervisor
“
This course is effective for both new supervisors and experienced supervisors, as it will help you develop your ‘toolbox’ to be better in your role!” C hantal, Events Coordinator/ Supervisor