Goa mwt version by Malvern World Travel

GOA November 2015 - October 2016

Contents A warm welcome

4-5

further options

What to expect

6-9

More online

Exploring Goa

10-11

Multi-centre holidays

Beaches

India Tours

A-Z Things to know

40-41

North Goa

14-15

Flight information

Sol de Goa

16-17

Travel insurance

Nilaya Hermitage

18-19

Prices

44-45

Vivanta by Taj Holiday Village

How to book

Vivanta by Taj Fort Aguada

Fair trading charter

Acron Waterfront Resort

Country Inn & Suites Candolim

Sonesta Inns

Chalston Beach Resort

central & the interior

Grand Hyatt Goa

South goa

28-29

Park Hyatt Goa Resort & Spa

30-31

Taj Exotica

32-33

The Leela

34-35

Radisson Blu Cavelossim Beach

Acacia Palms

Useful information

This is Goa: where the very air is alive with humming vitality; where India meets the Arabian Sea and gazes across miles of beautiful golden sand; where the sun shines strong and long, out of bright blue skies; where the past, in all its mystery, exists within the present, in the architecture, the extraordinary food, in the welcoming smiles of the people; where the land, in all its infinite forms and variety, dazzles the eye; where, beyond, mighty India stretches for miles and miles, waiting to be explored; and this is Goa, where the magic works so slowly, you won’t even realise you’ve fallen under her spell…

All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Our ATOL number is 1866. We are also members of ABTA and AITO, the AITO quality charter is on page 43. Serenity Holidays Ltd, Registered in the UK number 01744872. Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AN Thanks to: Photography: The Goa Experience Team, Shutterstock, Alamy. Design: Serenity Design Studio | Print: Linney Group Copyright © 2015 Serenity Holidays. All rights reserved. Cover: Palolem beach, South Goa © Lena Serditova / Shutterstock, back cover: Sicily image © K.Roy Zerloch / Shutterstock. This page: Palolem beach, South Goa © Radovan Spurny / Shutterstock

Baga creek © Aleksandar Todorovic / Shutterstock

To BOOK CALL MALVERN WORLD TRAVEL ON 01684 562406 or

Dudhsagar Waterfalls © Pikulina / Shutterstock

For more information or to book online visit GoaExperience.co.uk email malvernworldtravel@hotmail.co.uk

A Warm Welcome As a destination specialist, our aim is to provide a knowledgeable, honest and open service so that we can be certain we are helping you find the perfect holiday and the perfect hotel to suit you. Honest and informative brochure We are passionate believers in portraying a destination in the most honest way possible, which is why this brochure has been put together by those who know and respect Goa and everything it stands for. The state is a genuinely breathtaking place, from its alluring palm-fringed shores, gentle meandering rivers and verdant jungle-covered mountains through to its beautiful colonial architecture, striking Hindu temples and imposing whitewashed churches. UK Staff with first-hand KNOWLEDGE Being a specialist tour operator, we pride ourselves on our knowledge, attention to detail and our customers’ needs and requirements. Therefore, when you are booking your holiday with us, you can be sure that our staff are giving you the best choices available and the most up-to-date information. They’ll be happy to share their enthusiasm and expertise with you to ensure you book the perfect holiday. Our resort service We have a quality representative service in Goa provided by our local agent, SITA who have over 50 years’ experience. Our dedicated representatives all permanently live in Goa, have extensive repping experience and are English speaking. They will always be on hand to make sure your holiday goes smoothly and to deal with any issues you might have. What we offer • Holidays to the north, central and southern regions of Goa • A wide choice of hotels from 2½ to 5 Deluxe • A range of bed & breakfast, half board, full board and all-inclusive • A choice of exciting multi-centre holidays and India Tours (see page 13) • Tailormade itineraries for any region and hotel combination • Economy and Premium class flights from Gatwick and Manchester • Flexible holiday durations including 7, 9, 12, 14, 21 and 28 nights • A comprehensive website with essential information on the destination, flights and accommodation • Fully bonded holidays to ensure customers have complete financial security

Contact your Local Travel Agent or call our experts on 01489 866 986

A MESSAGE FROM OUR DIRECTOR... We have looked at Goa as a holiday destination for a number of years but it was not until last November when things fell into place that we started researching in earnest. We were greatly helped as a previous resort manager of ours spent many years in Goa so provided much insight and expertise when putting the programme together.

CHRIS ROWLES MANAGING DIRECTOR

My first trip to Goa (or indeed India) was in February with Katie Bushnell, our product manager. Not exactly a relaxing trip – 9½ hours flight plus a 5½ hour time difference is greater than I’m used to, and during our trip we looked at over 50 hotels to carefully hand-pick ones we believed suitable for our programme. It was not all work however – the visit re-enforced my beliefs that Goa is a ‘soft introduction’ to India with beautiful winter weather and beaches; unique culture and diverse landscapes; wonderful hospitality and delicious cuisine. The quality of hotels and service exceeded my expectations, and with English being so widely spoken exploring the destination was very straightforward. It may have been my first visit, but certainly not my last – I look forward to returning next time for a more relaxing trip as a holiday-maker together with my family.

What to Expect Hugging India’s western coast, the small exotic state of Goa offers a gentle introduction to India and a memorable winter sun holiday destination. The wonderful climate, warm and welcoming people and rich Portuguese colonial past all add to its appeal. Having been a thriving Portuguese colony for over 400 years, following the arrival of Vasco de Gama in 1498, Goa’s colonial past has been richly engrained into today’s vibrant culture. A delightful mix of exotic India and the familiar feel of a European destination, the state is like no other in the vast Indian sub-continent. Colourful Portuguese heritage homes still line the streets whilst whitewashed churches stand tall against a back drop of coconut palms. Goan’s are very proud of their heritage and welcoming to visiting tourists. You are not just a visitor to their state, but a friend in their home whom they are happy to share their unique culture and traditions with. From sampling the delicious fusion food, to joining in with magical festivals and events, you are sure to fall under Goa’s spell and be left wanting more. The official language of India is Hindu, although many states have their own. In Goa, the local language is Konkani, a gentle language that borrows from

both Indo and European dialects. English is also very widely spoken making the destination easy to get around and explore. Religion is an integral part of everyday life in the state. Like most of India, Hinduism is now the predominant religion, although following the colonial era Christianity is also well rooted here. Today Hindu’s, Christians and Muslims live amongst each other harmoniously and have taken on many common traits from Renaissance architecture in Goan temples to Christian prayers being sung in Konkani. Whilst many holiday-makers visit Goa to simply relax in the sunshine on one of the palm-fringed shores, there is so much more to see in this diverse state. From gentle meandering rivers and jungle-covered mountains, to fragrant spice plantations and striking historic towns, Goa will provide an unforgettable holiday experience and memories that will last long after your suntan fades.

for more information or to book online visit Goaexperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

food Food in Goa is an integral part of everyday life. Each ingredient is carefully chosen and meticulously prepared to create delicious and fragrant dishes that invigorate and enliven the senses. A fusion of Indian and Portuguese flavours, Goan cuisine is distinct to this small inviting Indian state. Below are some of our favourite Goan dishes: Goan Fish Curry – The staple dish of Goa, a coconut based dish flavoured with red chillies and fresh fish or prawns usually served with fluffy rice. Pork Vindaloo – A very hot and spicy pork curry, flavoured with red chillies, ginger, garlic and spices ground in vinegar. Chicken Cafreal – Portuguese style grilled chicken infused with spicy green chillies, peppercorns, garlic and ginger. Of particular note is the abundance of freshly caught seafood including tiger prawns, lobsters, red snapper and lady fish. reStauraNtS & NiGhtlife You will find a good selection of restaurants and bars along the coast offering tasty Goan cuisine and international favourites. Prices vary, but expect to pay the equivalent of between £6-£10 for a three course meal with a beer. The most vibrant nightlife can be found in the north of the state in resorts such as Candolim, Calangute and Baga where there are plenty of bustling beach shacks, lively bars and the occasional nightclub. The resorts in the south have a much more relaxed and laid-back feel with just a handful of restaurants and bars. ShoppiNG & marKetS The streets of Goa are filled with market stalls and craft boutiques offering a wide array of shopping opportunities; you are sure to find many souvenirs to take home. Here are some of our favourite, must visit markets: Anjuna Flea Market – Held every Wednesday from morning until dusk in a coconut plantation just outside Anjuna, this is a colourful tourist bazaar. Originally started by hippies in the 60s, the market has become one of the most famous in the state with stall after stall of handicrafts and souvenirs. Mapusa Local Produce Market – Mapusa is home to Goa’s biggest and liveliest market offering local fresh produce and Goan specialities such as Cashew Feni and spicy Goan chorizo sausage. At its best on a Friday, the market offers an authentically Goan shopping experience. Saturday Night Market – A bustling, lively night market near Arpora, the Saturday Night Market is a must for any holiday-maker visiting Goa. Live music and the smell of delicious street food fill the air, as you wander past row after row of colourful souvenir stalls.

Palolem beach © Ivan Nakonechnyy / Shutterstock

contact your local travel agent or call our experts on 01489 866 986

Sweet Lake on Arambol beach © Pikoso.kz / Shutterstock

Families Goa is a great destination for a family holiday combining family favourites such as long sandy beaches and splashing about in hotel pools with some organised activities and kids’ clubs. But a Goa family holiday also provides something a bit different, making the most of what is an excellent and safe place to learn about different people and new cultures. Please check our hotel descriptions, or to discuss the requirements for your family further, please call our expert team on 01489 866 986. Climate An ideal winter sun destination, Goa enjoys virtually uninterrupted sunshine NovhighDec Jan temperatures Feb Mar with Apr almost May no Junrainfall July from AugNovember Sep Oct and daytime to 9 9 9 10 9 10 10 5 2 3 5 8 March. From April until June, the heat and humidity starts to build, leading to the arrival of the monsoon rains between June and September where the landscape is transformed into lush greenery. It is not until October that the skies start to clear again and the humidity gradually dissipates. sUNSHINE HOURS (AVERAGE) Nov 2 9

Dec 1 9

Jan 1 9

Feb 2 10

Mar 4 9

Apr 5 10

May 6 10

Jun 7 5

July 6 2

Aug 6 3

Sep 5 5

Oct 3 8

temperature ºC (AVERAGE MAXIMUM) Nov

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Hotel Standards As a developing country, hotels, service levels and gradings in India cannot be compared to those in European destinations, although the top end of the market is of world class quality. We have therefore created our own rating system, illustrated by a lotus flower. A flower outline illustrates a midway grade. 5 / Boutique – The Leela, Taj Exotica, Park Hyatt Goa Resort & Spa, Grand Hyatt Goa, Vivanta by Taj Holiday Village, Vivanta by Taj Fort Aguada, Sol de Goa, Nilaya Hermitage, Acron Waterfront Resort 4

– Radisson Blu Cavelossim Beach, Country Inn & Suites Candolim

3½

2½

– Chalston Beach Resort, Marinha Dourada

– Sonesta Inns, Acacia Palms, Aldeia Santa Rita, Goan Heritage

Casa Anjuna does not have a grading attributed to it. We consider this property to have unique features and hard to classify despite offering comfortable accommodation. We are also pleased to offer a number of ‘Exclusive to us’ hotels within our programme. These are hotels that no other UK operator features in their brochure. Due to government regulation, many hotels in Goa are not able to build directly on the beach. Hotels will normally have gardens, extensive grounds or even golf courses between the main hotel building and the protected coastline. Therefore, when a room is classed as having a sea view in Goa, these views are often over the grounds and on towards the coast. Our team will be happy to discuss in more detail which hotel would suit your requirements.

TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk For more information or to book online visit GoaExperience.co.uk

KEY Villages and Tourist Resorts Properties:

NORTH 1

Anjuna

Baga

3 6

Arpora Calangute

Marinha Dourada

Nilaya Hermitage

Acron Waterfront

Chalston Resort

Country Inn & Suites

Goan Heritage

Sonesta Inns

Aldeia Santa Rita

11 Sol de Goa

9 10 11 12

Casa Anjuna

10 Taj Holiday Village

Candolim Sinquerium

Nerul

12 Taj Fort Aguada

OLD GOA

PANJIM

13 Grand Hyatt 14 Park Hyatt

Bambolim

15 Acacia Palms

16 Taj Exotica

PONDA

17 Radisson Blu 18 The Leela

Goa International Airport Fly from: Gatwick Manchester

VASCO DA GAMA

CENTRAL & INTERIOR

DUDHSAGAR FALLS

Arossim

MARGAO 15

Benaulim 16

ARABIAN SEA

Colva 17

Cavelossim

Mobor

SOUTH Palolem

delhi INDIA Mumbai Goa

Contact your Local Travel Agent or call our experts on 01489 866 986

SCALE Km

Miles

Exploring Goa Goa has so much more to offer than just fantastic weather and we offer a number of interesting trips that enable you to discover the best of the state. Discover rich culture and heritage homes, explore markets and spice plantations, cool off in a waterfall or even spend a magical night on a houseboat. Here are just a few of our favourite days out: Dudhsagar Waterfalls A jeep ride up to the falls is a truly unforgettable experience. After a short hike through the forest and climbing over rocks, you pass the local monkey troop and reach the base of the falls. The second highest waterfall in India, measuring 603m and surrounded by thick jungle forest with a railway line passing through, the falls are an impressive prospect. Old Goa Known as ‘the Rome of the East’ in the 16th century, Old Goa was the largest, richest and most impressive city in the whole of Asia. Many of the churches and buildings have been beautifully preserved giving Old Goa some of the best Renaissance architecture in the world. A visit to Old Goa would not be complete without a tour of the imposing Basilica of Bom Jesus and the Sé Cathedral, the largest church in India.

Spice Plantations Set inland, around Ponda, the spice plantation tours are a ‘must’ when visiting Goa. Take a guided tour around the plantation where you can see peppercorns, cardamom, cloves, cumin, saffron, cinnamon sticks and vanilla pods all in their natural state, before enjoying an authentic Goan lunch.

We offer a wide range of organised excursions, both day trips and overnight, through our experienced ground handler SITA. Our excursions have been carefully chosen to give you the best and most memorable experiences when staying in Goa. Glimpses of Goa A great way to see Goa’s finest temples and churches visiting the Shri Mangueshi and Shri Shantadurga temples before exploring the city of Old Goa. A guided tour around a spice plantation and a walk around the capital Panjim, completes the tour. Anjuna by boat Originally started by hippies in the 60s, the Anjuna Flea Market has become one of the most famous in the state with stall after stall of handicrafts and souvenirs. The journey by boat avoids the busy roads and gives holiday-makers the chance to spot dolphins along the way. Heritage Goa Explore Goa’s past by visiting one of the most exquisite heritage homes in the state, a 17th century palace and the Goa Chitra museum, home to over 4000 artifacts from the former Portuguese colonial era. Houseboat cruise A delightful overnight trip giving guests an insight into life on the Siolim River. Pass ancient fishing villages dotted with temples, churches and coconut groves before mooring for the night and enjoying a Goan dinner. In the morning, wake to the sounds of the dawn chorus before cruising back to the coast.

Houseboat Arossim

For more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Shri Mangeshi temple © saiko3p / Shutterstock

Maharaja Night Canacona – a beautiful beach, hidden by coconut palms and close to a fresh water lagoon. Relax during the day before enjoying a spectacular sunset and an evening of Goan food by the campfire then sleep in hand-made safari tents directly on the beach. Hampi A three day excursion to one of southern India’s most stunning archaeological sites in the neighboring state of Karnataka. Once the imperial capital of Vijayangar, one of the largest Hindu empires in Indian history, the ruins are now a World Heritage Site. Hampi is an 11 hour train journey (an experience in itself) and while there, a guide will walk you around the main sites. For more excursion information visit GoaExperience.co.uk/Excursions

Virupaksha Temple, Hampi © Nataliia Sokolovska / Shutterstock

Contact your Local Travel Agent or call our experts on 01489 866 986

Beaches Where India meets the Arabian Sea, Goa’s coastline is blessed with some of the most striking beaches in the country. For such a small state it offers an impressive array of beach resorts from the golden shores of the north backed by colourful makeshift beach shacks, to the wild shoreline of the far north and the secluded white sands of the south coast. Colourful beach shacks line the sands on many beaches, intricately built from timber and bamboo with palm-thatched roofs. During the day, they hire out sunloungers and parasols for a small fee as well as offering tasty Goan dishes and refreshing drinks. By night, the shacks move their tables down to the water’s edge and line them with candles. On the quieter beaches, this can be a very romantic way to spend the evening with your toes in the cool sand and the sound of the waves lapping against the shore. SiNquerium – North Goa The beach here has retained a quiet and peaceful feel with just a handful of beach shacks on the soft golden sands. At its southernmost point, the 16th century Fort Aguada stands prominent and offers stunning views along the coast.

caNdolim & calaNGute – North Goa Continuing south, these beaches, popular with British holiday-makers, form a long stretch of golden sand, lined with makeshift beach shacks hiring out sunloungers and offering sumptuous Goan fish curry and cold Kingfisher beers. morjim & aShvem – North Goa These wild, picturesque expanses of beach can be found in the far north of the state with just a handful of trendy beach bars and shacks. The beaches are also a nesting ground for the world famous Olive Ridley Turtles. colva – South Goa The liveliest beach in the south of Goa and a popular choice with the locals, Colva beach is a long stretch of white sand backed by coconut palms and sand dunes. It is common here to see fishermen in their colourful boats bringing in the catch of the day. aGoNda – South Goa Continuing towards the state border, the deserted white sand of Agonda is quite a prospect and well worth the drive south. Backed by dense palms and casuarinas, this 3km stretch of idyllic beach, with not a shack or souvenir stall in sight, shows a very different side to Goa. palolem – South Goa A short drive from Agonda, Palolem is one of the finest beaches in the south. This picturesque curve of palm-fringed sand facing a sheltered bay is backed by more of those colourful beach shacks and is one of the safest swimming beaches in Goa. The northern end is quieter with more of the amenities on the southern stretch.

Anjuna beach © Mikhail Nekrasov / Shutterstock

more information or to book online visit Goaexperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or for email malvernworldtravel@hotmail.co.uk

India Tours We offer our customers the chance to combine a holiday to Goa with the opportunity to explore more of the enchanting Indian sub-continent. Book one of our guided India tours as part of your holiday package for an unforgettable experience.

North iNdia hiGhliGhtS The North India Highlights tour will give you the chance to visit some of India’s finest buildings and monuments. This 2 night tour of Delhi and Agra will give you an insight into what the vast Indian sub-continent has to offer.

a taSte of mumbai Experience a different side to India with an overnight tour of Mumbai. Formally known as Bombay, the city is the capital of the state Maharashtra, and the most densely populated city in India.

tour highlights:

• Visit the Qutb Minar, one of the tallest stone towers in India, measuring 73 metres high. This UNESCO World Heritage Site is made from marble and sandstone and dates back to the 12th century. • Take a tour of the Taj Mahal, one of the most famous buildings in the world. It was commissioned by Emperor Shah Jahan in 1632 to house the tomb of his favourite wife Mumtaz Mahal and is now regarded as one of the best examples of Mughal architecture. • Explore Agra Fort, one and a half miles of vast red walls with opposing turrets and gateways that enclose the imperial city of the Mughal rulers. Inside the walls, you will find striking palaces such as the Jahangir Palace and Khas Mhal and audience halls such as Diwan-i-Khas. • Visit Old and New Delhi, visiting Jama Masjid, the largest mosque in India, the Houses of Parliament, Lakshmi Narayan, a modern Hindu temple and finally Hunayun’s tomb, where the Mughal Emperor Humayun is buried.

• Visit the Mani Bhavan mansion where Revashankar Jagjeevan Jhaveri hosted Mahatma Gandi between 1917 and 1934. • Take a tour of Dhobi Ghat, the largest open-air laundry in the world. • Explore the Elephant Caves, a UNESCO World Heritage Site, created between AD 450 and 750. This network of sculpted caves was intricately carved into the basalt stone and offers some of the most impressive temple carvings in India. Tour from £429 per person All tours include internal flights from Goa International Airport, overnight accommodation on a bed and breakfast basis, all transfers, monument entrance fees and English speaking guides. For further information please call GoaExperience.co.uk/IndiaTours Malvern World Travel on 01684 562406 visit or call 01489 866 986. or email malvernworldtravel@hotmail.co.uk

Tour from £599 per person

Taj Mahal

contact your local travel agent or call our experts on 01489 866 986

Ellora Cave, Mumbai

North Goa North of the Mandovi River you will find a striking coastline dotted with vibrant and bustling beachfront resorts including the popular villages of Candolim, Calangute and Baga. Tourism is well established here, giving the region its own unique charm and character. Soft golden sands line the shores and are backed by colourful makeshift beach shacks and coconut palms whilst just inland, villages come alive with local restaurants, lively bars and craft stalls. At the beginning of the Candolim-Calangute-Baga beach lays Sinquerium, the first resort in Goa to have been developed for tourism. Home to some of the best hotels in the north of the state, the beach here has retained a quiet and peaceful feel with just a handful of beach shacks on the gently shelving sands. At its southernmost point, the 16th century Fort Aguada stands prominent and offers stunning views down the coast. The most popular resorts with British holiday-makers, many who return year after year, Candolim and Calangute are entwined villages with beautiful beachfront locations. An uninterrupted string of wooden beach huts line the sandy bay offering sunloungers and parasols for hire and a chance to sample local cuisine or enjoy a chilled Kingfisher beer. From the beach, sand dunes lead you to the main strip where there is a wide variety of restaurants, bars and craft stands. Baga is a bustling and very lively beachfront resort with a long stretch of golden sand backed by an unbroken line of beach shacks, finishing at the mouth of Baga creek. Home to some of the state’s most famous nightclubs and restaurants, including Tito’s and Britto’s, the resort can become very crowded at times with India’s domestic tourists.

Calangute

Just north of Baga, the village of Anjuna is home to an eclectic mix of colonial Portuguese houses, whitewashed churches and lush paddy fields. Enjoying a hippy chic vibe, the village has for many years been a firm favourite with holiday-makers due to its long stretch of sand and welcoming locals. Held here every Wednesday, the famous Anjuna Flea Market, is one of the most popular in the state offering stall after stall of unique handicrafts and souvenirs. The small village of Arpora is set just inland from the hustle and bustle of the Baga coast. Nestled in the hills, the village offers a getaway from it all location and an insight into daily Goan life. On a Saturday night, just outside Arpora, there is a lively and atmospheric night market that is a must for any tourist visiting Goa. Live music and the smell of delicious street food fill the air, as you wander past row after row of colourful souvenir stalls. The northernmost point of Goa, where the state borders its neighbour Maharastra, is the most untouched by tourism. Wild and untamed, it offers some of the quietest and most unspoilt beaches in Goa and is a popular breeding ground for the Olive Ridley Turtles. Peaceful laid-back villages with a bohemian feel add to the charm and character of this fascinating area.

Night market, Arpora

For more information or to book online visit GoaExperience.co.uk CALL MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Baga creek © Wayne LysogorLinden Roman/ Alamy / Shutterstock River ©

EXCLUSIVE TO US

Sol de Goa

LUXURY BOUTIQUE LOCATION: Nerul distance to beach: 2.5km transfer time: 1 hour 10 mins

romantic | couples | fine dining

Set in the fishing village of Nerul and overlooking the lush green banks of the Sinquerium River, the Sol de Goa is a boutique hotel in a tranquil location. Formally a Portuguese heritage home, the hotel has been beautifully renovated and stylised by the famous Indian fashion designer Tarun Tahiliani giving it an elegant, colonial feel.

HOTEL Facilities

POPULAR ROOM choices

• Swimming pool

Luxury room Comfortable rooms decorated with many personal touches. Prices are based on these rooms

Designed around a central courtyard with an emerald green pool and lush foliage, the Sol de Goa exudes a sense of calm and relaxation. Upstairs, the 21 well-appointed rooms are uniquely decorated in neutral tones with soft linens and polished wood. Accents of colour add to the style as do the colonial antiques and chic four poster beds. Many of the rooms have scenic views of either the palm-lined river banks or the surrounding paddy fields, with some offering balcony space.

• Weekly jazz nights

The bar and bistro open onto an inviting terrace by a second pool where beautiful views can be enjoyed. Using the finest local ingredients, the restaurant serves a wide range of Goan specialities and international favourites as well as offering an extensive drinks menu. Music nights and exclusive events liven up the hotel a few evenings a week where the terrace becomes ‘the place to be’ for the Goan elite and visiting Indian celebrities. On these nights, live bands and jazz quartets play until the early hours and drinks flow freely, giving guests of Sol de Goa an insight into modern Goa.

• Hairdryer

TWIN CENTRE Why not combine a stay at Sol de Goa with a week’s relaxation at one of Goa’s finest beach resorts? Any combination is possible, simply contact our reservations team for more details.

TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or

• Courtyard pool • Bistro restaurant • Shuttle to the beach (2.5km) • Weekend evening entertainment

Queen suite Spacious rooms which all have a balcony

• 21 rooms

Private transfers ROOM FACILITIES • Queen size or twin beds

Private transfers to and from Goa International Airport are included

• Air-conditioning, fan • Minibar • Tea & coffee-making facilities • Safe • Telephone • Television • Wi-Fi • Bathroom with rain shower

prices & Flight upgrades Prices flight details search online

7 NIGHTS FROM

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£1048

PER PERSON

For more information or to book online visit GoaExperience.co.uk email malvernworldtravel@hotmail.co.uk

Queen suite

Contact your Local Travel Agent or call our experts on 01489 866 986

EXCLUSIVE TO US

Nilaya Hermitage

LUXURY BOUTIQUE LOCATION: Arpora distance to beach: 5km transfer time: 1 hour 20 mins

Idyllic setting | Stunning views | Tranquil

Hidden away on the hillside, deep in the Goan jungle, Nilaya Hermitage is an extraordinary getaway, built from local rust coloured laterite stone, complemented with shades of blue and the lush greens of the surrounding forest.

HOTEL Facilities

POPULAR ROOM choice

• Swimming pool with sun terrace

Taking its inspiration from Moorish architecture and tales of the Arabian Nights, the hotel has been beautifully designed by the famous Indian architect, Dean Dcruz. With only 13 unique guest rooms scattered around the grounds, this is the perfect place to forget about time and re-discover the rhythms of nature. All suites have been named and decorated after the natural elements; from the vibrant reds and oranges of the Sun Suite to the soft natural shades in the Earth Suite, each room has been uniquely styled and eclectically furnished with rare antiques from ancient Indian palaces.

• Small gym

Suite Spacious and individually furnished, some rooms do not have an outside area. Prices are based on these rooms

Fill your days at Nilaya, relaxing by the pool drinking up the hill-top view across Goa and down to the distant Arabian Sea, taking nature walks through the verdant jungle or perhaps opting for treatments at the Ayurvedic spa. At night, enjoy the delicious international dishes in the restaurant, made from fresh local ingredients and the hotel’s home grown produce, perfectly accompanied by a sky full of stars.

• Restaurant • Bar • Tennis, daily yoga sessions

Private transfers

• Meditation room

Private transfers to and from Goa International Airport are included

• Spa • Wi-Fi • 13 guest rooms (including 2 safari tents)

ROOM FACILITIES • King size bed • Air-conditioning • Hairdryer • DVD player and screen (on request) • Shower room • Daily fresh fruit and flowers

PAYABLE LOCALLY

TOP TIP Nilaya is within easy reach of Goa’s most famous beaches and landmarks, while the buzzing Saturday Night Market at Arpora with its live music, street food and stall after stall of colourful souvenirs, is just a couple of miles away.

prices & Flight upgrades Prices flight details search online

7 NIGHTS FROM

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£1399

PER PERSON

For more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Meditation room

Contact your Local Travel Agent or call our experts on 01489 866 986

Superior charm cottage with sit out

Vivanta by Taj Holiday Village

LOCATION: Sinquerium distance to beach: Beachfront transfer time: 1 hour 15 mins

Beachfront | Couples | Next to Taj Fort Aguada

Set in expansive grounds and with a desirable, quieter beachfront location, the Vivanta by Taj Holiday Village is a luxurious hotel built in a Goan-Portuguese style. Stunning vistas can be enjoyed along the coast with striking views across to Fort Aguada and the long crescent bay up to Baga creek.

HOTEL Facilities

POPULAR ROOM CHOICES

• Free-form swimming pool

Superior charm cottage with balcony Located on the first floor, all rooms have a balcony which enjoy views over the gardens. Prices are based on these rooms

Colourful, colonial style cottages and villas are scattered around the gardens amidst luxuriant foliage and verdant lawns. They are comfortable and well equipped for holiday living and beautifully decorated in natural tones with dark wood furnishings and Portuguese floor tiles. Meandering paths through the grounds lead to the large free-form swimming pool where guests can enjoy a cooling sea breeze and glimpses of the Arabian Sea through gently swaying palms. For the ultimate in relaxation, the Jiva Spa offers a variety of treatments including aromatherapy and ancient Indian therapies whilst those looking to be more active can make the most of the tennis courts, yoga classes and extensive gym facilities.

• Yoga sessions, fitness centre

With several restaurants and bars on-site, the Taj Holiday Village offers an excellent choice of cuisine serving a range of Indian, Thai and international dishes as well as delicious authentic Goan fare at the hotel’s signature restaurant, the Beach House. The bustling resorts of Candolim and Calagute are just a short walk away.

• 3 restaurants • 2 bars • Jiva Spa (shared with Taj Fort Aguada) • Tennis courts, mini golf • Beauty salon, Wi-Fi • Guests can also use facilities at sister hotel Taj Fort Aguada • 142 rooms

Superior charm cottage with sit out Located on the ground floor, rooms have a terrace with views over the gardens Premium indulgence cottage sea view Set on the ground floor, the sea view cottages have a balcony and terrace and enjoy views over the gardens and out towards the Arabian Sea

ROOM FACILITIES • King size or twin beds • Air-conditioning • Hairdryer, minibar • Tea & coffee-making facilities • Safe, telephone • Television, DVD player • Bathroom with shower PAYABLE LOCALLY

TOP TIP Take a stroll along the beach to the sister hotel Taj Fort Aguada, where you can enjoy the hotels facilities at no extra charge including the elevated swimming pool with stunning views along the bay.

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£1195

PER PERSON

For more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Superior charm Sea view

Vivanta by Taj Fort Aguada

LOCATION: sinquerium distance to beach: beachfront transfer time: 1 hour 15 mins

Fantastic views | Next to Taj Holiday Village

Built within the walls of an ancient fort, the Vivanta by Taj Fort Aguada enjoys an enviable position with spectacular views along a crescent bay and out across the Arabian Sea.

HOTEL Facilities

POPULAR ROOM CHOICES

• Swimming pool with sun terrace

This well-established hotel nestles in the hillside within 42 acres of manicured grounds filled with coconut palms and towering pines. With an elevated position, the hotel affords some of the finest views in north Goa over the sweeping golden sands of Candolim and Calangute and as far as the Baga creek. Lounge by the pool in one of the chic bars or sample the fresh local seafood in the Morsico restaurant whilst taking in the sublime vista.

• Jiva Spa (shared with Taj Holiday Village)

Superior charm garden view Located in the east wing of the main building with a terrace overlooking the manicured gardens. Prices are based on these rooms

The superior rooms are all situated in the main building, decorated in a classic colonial style with comfortable facilites. The cottages and villas can be found in the manicured grounds and offer a more private setting. In close proximity to its sister hotel Vivanta by Taj Holiday Village, guests from either hotel may dine in any of the resorts’ restaurants and use the shared spa and sports facilities located between the two properties.

• 3 restaurants • 2 bars • Yoga sessions, fitness centre

Superior charm sea view Located in the east and west wing of the main building. The terrace has views over the gardens towards the Arabian Sea

• Tennis courts, mini golf • Beauty salon, Wi-Fi • Guests can also use facilities at sister hotel Holiday Village

Premium indulgence cottage Larger in size, the cottages are situated on the hill and enjoy a terrace with views over the gardens

• 145 rooms

ROOM FACILITIES

Premium indulgence cottage – terrace Larger in size, the cottages are situated in the main block and enjoy a terrace with views over the gardens and out towards the Arabian Sea

• King size or twin beds • Air-conditioning • Hairdryer, minibar • Tea & coffee-making facilities

Premium temptation villa Larger in size, villas are situated on the hillside overlooking the gardens

• Safe, telephone • Television, DVD player • Bathroom with shower

PAYABLE LOCALLY

prices & Flight upgrades

MY OPINION... I loved strolling along the peaceful Sinquerium beach, along the never ending stretch of golden sand with the Arabian Sea lapping at my feet.

KATIE PRODUCT MANAGER

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£1109

Contact your Local Travel Agent or call our experts on 01489 866 986 TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

PER PERSON

EXCLUSIVE TO US

Acron Waterfront Resort

BOUTIQUE LOCATION: Baga river distance to beach: Ikm transfer time: 1 hour 20 mins

small & Friendly | couples | stunning views

Perched on the banks of the River Baga, overlooking colourful fishing boats and on towards the striking Baga Peninsular, the Acron Waterfront Resort is a stylish, modern hotel with a truly sought after setting. Opened in December 2014, this newly built property has been carefully designed to optimise its exotic location. Colonial yellow and white buildings surround an infinity swimming pool and expansive sun terraces where you are sure to while away the hours, soak up the Indian sun and marvel at the unique river views.

HOTEL Facilities

POPULAR ROOM choices

• Infinity swimming pool

Courtyard room Decorated in a contemporary style, these rooms enjoy views over the courtyard. Prices are based on these rooms

With just 29 rooms, the hotel has a small and intimate feel. Each room has been beautifully decorated in a contemporary style with teak wooden furnishings and soft neutral fabrics. All the rooms enjoy a balcony or terrace area overlooking the courtyard or river. If you are seeking some quality relaxation time, the hotel’s small but elegant spa offers a range of revitalising and refreshing treatments and therapies as well as a heated outdoor Jacuzzi.

• Queen size or twin beds

The hotel’s ‘Riverside Restaurant’ is run by the multi-award winning chef Cyrus Todiwala and his team, and serves a tasty Goan menu with international twists, in a fine dining setting. Sample the fresh catch of the day or succulent king prawns and let Cyrus and his team lead you on a culinary journey.

• Jacuzzi • Spa • 29 rooms

ROOM FACILITIES

River view room The River view rooms enjoy views over the scenic River Baga

• Air-conditioning • Ceiling fan • Minibar • Tea & coffee-making facilities • Safe • Wi-Fi • Balcony or terrace • Shower room

prices & Flight upgrades

MY OPINION... We highly recommend upgrading to the River view rooms where you can watch the fishermen bring in their catch of the day and enjoy the sun setting beyond the palms.

• Riverside Restaurant

CHRIS MANAGING DIRECTOR

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£1083

PER PERSON

more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or For email malvernworldtravel@hotmail.co.uk

Deluxe pool view

Country Inn & Suites

LOCATION: candolim distance to beach: 600m transfer time: 1 hour 15 mins

central location in candolim | All-inclusive option

An oasis of calm in the bustling Candolim resort, the Country Inn & Suites is a charming hotel with a peaceful setting and spacious grounds. The comfortable, classic rooms are arranged over three-storey blocks around a courtyard garden with manicured lawns and an enticing pool area. You can easily pass a lazy day here, soaking up the sunshine on the terrace, sipping cool drinks from the poolside bar or lounging under the shade of a palm with a good book for company. The hotel’s restaurant, Mosaic, offers half board, full board and all-inclusive dining options, providing a convenient way to experience Goan cuisine and international favourites. Located in the heart of Candolim, you can also take the opportunity to explore the plentiful restaurants and bars on offer as well as testing your bartering skills in the crafts stalls and souvenir shops. It is also only a 600m stroll through the village to the sweeping, golden sands of Candolim Beach where you will find Goa’s famous beach shacks lining the coast backed by dense coconut groves.

HOTEL Facilities

POPULAR ROOM CHOICES

• Swimming pool and sun terrace

Deluxe garden facing rooms Comfortably furnished rooms with a balcony or terrace overlooking the courtyard. Prices are based on these rooms

• Restaurant • 2 bars • Small gym • Small spa • Book swap • Themed evening entertainment

Deluxe pool view rooms Same as the Deluxe garden facing rooms but enjoying views over the pool

(4 times per week)

All-inclusive option

• 98 rooms

Includes:

ROOM FACILITIES • Double or twin beds • Air-conditioning • Hairdryer

• Breakfast, lunch and dinner at the Mosaic Restaurant • Afternoon tea & coffee and snacks at the Mosaic Restaurant • Range of select local alcoholic drinks

• Minibar • Tea & coffee-making facilities

• Soft drinks including water

• Safe, television • Internet access • Shower room

EARLY BOOKING OFFER Receive a free upgrade from Bed & Breakfast to Half Board or Half Board to Full Board if you book before 30/09/15 (upgrade on arrival).

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£869

Contact yourCONTACT Local TravelMALVERN Agent or call our experts on 01489 866 986 TO BOOK WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

PER PERSON

Sonesta Inns

LOCATION: Calangute distance to beach: 300m transfer time: 1 hour 15 mins

Couples | tranquil | central location

A warm welcome awaits you at the Sonesta Inns, a quiet haven in the lively town of Calangute. Set in a residential area, just a short stroll from the beach and only moments from the hustle and bustle of this popular tourist resort, Sonesta Inns is an oasis of calm and the ideal choice for a relaxing holiday. The mature gardens are filled with colourful flowers, lush lawns and coconut palms that surround a large and inviting swimming pool. Relax, unwind and soak up the sunshine here, listening to the gentle sound of palms swaying in the breeze and the soft chirps of the exotic birdlife. Encircling the pool, the 52 spacious rooms are all unique in size, shape and view. Decorated in natural tones with a splash of turquoise here and there, each room is bright and airy and well equipped for holiday living. The hotel’s restaurant offers an excellent range of delicious local delicacies and international cuisine. A short stroll through the gardens will lead you to the golden sands of Calangute beach, the longest stretch of beach in north Goa, backed by colourful beach shacks serving the catch of the day and ice cold Kingfisher beers.

HOTEL Facilities

POPULAR ROOM CHOICE

• Free-form swimming pool

Standard room Comfortably furnished rooms with either a balcony or terrace with views over the manicured gardens or pool area. Prices are based on these rooms

• Children’s pool • Children’s play area • Restaurant • 2 bars • Simple gym • Beauty parlour & small spa • Wi-Fi • 51 rooms

ROOM FACILITIES • Double or twin beds • Air-conditioning, fan • Tea & coffee-making facilities • Safe, telephone • Television • Bathroom with shower

PAYABLE LOCALLY

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MY OPINION... I had such a relaxing stay at Sonesta Inns. It is just a short stroll down the path to the beach and a stone’s throw from the bustling resort centre of Calangute.

ANNABEL RESERVATIONS

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£847

PER PERSON

Formalvernworldtravel@hotmail.co.uk more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email

EXCLUSIVE TO US

Chalston Beach Resort

LOCATION: Calangute distance to beach: Beachfront transfer time: 1 hour 15 mins

beachfront | Simple & Friendly | Lively resort

With a unique, beachfront location, we are delighted to offer the Chalston Beach Resort in our hotel collection. Set on the golden sweeping sands of Calangute beach, this family-run hotel enjoys a tranquil atmosphere and a truly sought after setting.

HOTEL Facilities

POPULAR ROOM CHOICES

• Swimming pool and sun terrace

Standard room Small and simply decorated with either a balcony or terrace which overlooks the gardens. Prices are based on these rooms

Well-kept colourful gardens full of citrus trees, hibiscus and palms provide a peaceful haven from the hustle and bustle of the nearby beach resort. Relax by the swimming pool, lounge in the shade with a good book or sunbathe on the lawn looking out across the golden sands and onto the Arabian Sea.

• 120 rooms

The 120 rooms are all in the main building, with a handful of cottages dotted around the grounds. They are simple with basic facilities and have their own small balcony or terrace where you can enjoy the sea breeze and take in the serene setting. Overlooking the beach, the hotel’s restaurant serves a good choice of regional and international cuisine; it’s the perfect spot for breakfast, lunch and dinner or perhaps an exotic cocktail while watching the fabulous sunsets.

• Fridge

• Beachfront sun terrace • Restaurant • Pool bar

Deluxe room Larger in size than the Standard room

ROOM FACILITIES • Double or twin beds • Air-conditioning, fan • Safe • Television • Wet room with shower

Should you wish for a change of scene, take advantage of the hotel’s central location and explore the vibrant resort of Calangute with its colourful crafts stalls, bustling restaurants and bars.

prices & Flight upgrades

MY OPINION... If you’re a beach lover, then Chalston is the place to stay. With a prime location on Calangute beach it is a friendly, comfortable hotel with a relaxed feel.

BECKY RESERVATIONS

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£769

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PER PERSON

Central & the Interior Sandwiched between the Mandovi and the Zuari Rivers, Central Goa and the Interior is the most quintessentially Goan of all the regions. Inland, the region has a varied landscape, from lush tropical jungle and verdant covered mountains to industrial honey pots and bustling colonial towns. Lying on the banks of the River Mandovi, Panaji is the state’s official capital. A relaxed and vibrant city, crowds flock to the peninsular in search of the floating casinos and shopping promenades. Also known by its former Portuguese name Panjim, the city has retained its rich colonial feel with many colourful houses in the Portuguese old quarters of Fontainhas and Sao Tomé. Just inland from Panaji, Ponda is set in the true heart of Goa, surrounded by rice paddies and vanilla groves. The area is famous for its fragrant spice plantation tours where you can see peppercorns, cardamom, cloves, cumin, saffron and vanilla pods, all in their natural state. The UNESCO World Heritage Site of Old Goa is one of the most impressive sights in the whole of the state. Known as ‘the Rome of the East’, in the 16th century, it was the largest, richest and most splendid city in the whole of Asia. Today, many of the churches and buildings have

Dudhsagar Waterfalls © Thirteen / Shutterstock

been beautifully preserved giving Old Goa some of the best Renaissance architecture in the world. A visit to Old Goa would not be complete without a tour of the imposing Basilica of Bom Jesus and the Sé Cathedral, the largest church in India. The coastline has been sculpted by the rivers forming protected, coarse sand bays, ideal for water sports. On the eastern most edge of the state where Goa meets Karnataka, lies the famous Dudhsagar Waterfalls. The second highest waterfall in India measuring an impressive 603m, the falls are quite a prospect, surrounded by dense jungle and with a railway line passing through. A jeep ride up to the falls is a truly unforgettable experience taking you into the Bhagwan Mahavir Wildlife Sanctuary along a bumpy dirt track.

Old Goa © saiko3p / Shutterstock

Formalvernworldtravel@hotmail.co.uk more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email

Grand Hyatt Goa

DELUXE LOCATION: Bambolim distance to beach: bayfront transfer time: 1 hour

bayfront | luxurious | relaxing spa

In a prominent position, overlooking the gulf of Bambolim and enjoying panoramic views across the bay, the Grand Hyatt is a luxurious hotel in a unique setting. Inspired by the grandeur of 17th century Indo-Portuguese palaces, the hotel has been beautifully designed with steep terracotta roofs and whitewashed stone walls. Intricate teak shutters and beaten brass lanterns add to the charm and character of the hotel giving the interior a lavish and exotic feel.

HOTEL Facilities

POPULAR ROOM choices

• Swimming pool and sun terrace

Grand room Decorated in a contemporary style with a private balcony overlooking the grounds. Prices are based on these rooms

• 4 restaurants • 3 bars • Camp Hyatt kids’ club (4-12 yrs) • Beauty salon • Daily yoga sessions

The 312 well-appointed and spacious rooms are elegantly decorated in a contemporary style using natural tones and all offer the facilities you would expect to find in a world class hotel of this standard. The enticing pool sits in a tranquil oasis within the gardens surrounded by an inviting sun terrace. Relax and let your troubles fall away here before wandering to the Shamana Spa where a range of signature treatments are offered.

• Water sports including sailing,

With seven restaurants, bars and lounges, the expert chefs of the Grand Hyatt create a wonderful range of dishes for you to enjoy including Goan and north Indian, as well as Asian, Italian and Middle Eastern cuisines. Plus at Confeitaria, Goa’s premier patisserie you’ll find the finest pastries, biscuits and gourmet cakes to enjoy with an afternoon cup of tea.

• Hairdryer, minibar

TOP TIP Bambolim Bay has a coarse sandy beach, backed by palms and green foliage, perhaps not as picturesque as those in the south, however, the bay has a sheltered setting making it ideal for water sports such as sailing and windsurfing.

Pool view room Enjoys views over the swimming pool and manicured grounds

• Shamana Spa with indoor pool

Bay view room Panoramic views over the grounds and out towards the Bambolim Bay

windsurfing • 312 rooms

Club view room Guests have complimentary access to the Grand Club lounge, serving breakfast, all day coffee, tea and snacks as well as evening cocktails and canapés

ROOM FACILITIES • King size or twin beds • Air-conditioning, ceiling fan

Private transfers

• Tea & coffee-making facilities

Private transfers to and from Goa International Airport are included

• Safe, Wi-Fi • Television, telephone • Bathroom with separate shower

PAYABLE LOCALLY

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£1095

your Local Travel Agent WORLD or call ourTRAVEL experts on 986 or email malvernworldtravel@hotmail.co.uk TO Contact BOOK CONTACT MALVERN ON01489 01684866 562406

PER PERSON

South Goa South of the Zuari River lies the southern region of Goa. Known for its laid-back fishing villages, picturesque rice paddies and coconut groves, it is a quiet and less developed region compared to the north. The beaches here are some of the best in the state with long sweeping crescent bays of powder white sand backed by dense palm forests and rolling sand dunes. It is also where you will find the most luxurious 5 Deluxe hotels in Goa. Just south of Vasco de Gama, sits the quiet resort of Arossim. With just a handful of amenities, the beach is the real focal point here, a long wide stretch of soft golden sand with a scattering of colourful beach shacks intricately made from timber and bamboo with palm-thatched roofs. Here you’ll find possibly the most famous shack of all, Zeebop, a character restaurant serving delicious fresh seafood and enjoying a romantic beachfront setting surrounded by coconut palms. The busiest resort in the south and a popular hangout for the locals, Colva is a vibrant and colourful village with plentiful restaurants and craft stalls. The village had great significance in the colonial period, when Portuguese high society would visit Colva to get away from the city and enjoy a change of scenery and the healing powers of the sea. Today, the Colva streets are still dotted with beautifully renovated Portuguese heritage homes as well as many wistful ruins. The famous Colva coastline forms a long stretch of sandy beach backed by rolling sand dunes. It is common here to see fishermen in their colourful boats bringing in the catch of the day.

South of Colva, the sleepy fishing villages of Benaulim, Varca and Cavelossim are dotted along these idyllic shores. With even the main roads being little more than country lanes through the lush green coconut forests with a smattering of brightly painted houses and flashes of pink bougainvillea, you may not be able to get anywhere in a hurry but the journey is delightful. Relax, unwind and enjoy the laid-back way of life here embracing Goa’s ‘Susegado’ lifestyle. From Cavelossim, the wide expanse of fine white sand gradually tapers into a peninsular, where the Arabian Sea meets the Sal River. Known as the Mobor spit, this stunning stretch of beach is backed by dense coconut groves and a handful of makeshift beach shacks. Continuing towards the state border, the deserted white sands of Agonda are well worth the drive south. Backed by dense palms and casuarinas, this 3km stretch of idyllic beach, with not a shack or souvenir stall in sight, shows a very different side to Goa. From here it is only a short drive to Palolem, one of the finest beaches in the south. This picturesque curve of palm-fringed sand facing a sheltered bay is backed by more of those colourful beach shacks and is one of the safest swimming beaches in Goa. you’ll also find the region’s most accessible natural park, the Cotiago Wildlife Sanctuary, just 9km away.

Colva beach

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Majorda beach ÂŠ Simon Reddy / Alamy

Park Hyatt Goa Resort & Spa

DELUXE LOCATION: Arossim distance to beach: Beachfront transfer time: 30 mins

beachfront | luxurious | relaxing spa

Set in 45 acres of beautifully landscaped gardens, shimmering lagoons and meandering waterways, the Park Hyatt Goa Resort & Spa is one of Goa’s finest hotels. This luxurious property enjoys a sought after location on Arossim beach where fine white sand backed by coconut palms stretch as far as the eye can see. Within the expansive grounds, the Park Hyatt offers one of the largest free-form pools in India. Set over three levels and linked by slides, guests can soak up the Indian sun and take a relaxing dip in this idyllic setting. Each of the 250 spacious Pousada-style rooms combine an understated elegance with Goan charm. They have been beautifully decorated in a colonial style with rich teak shutters, polished stone floors and bespoke furnishings, adding to their grandeur. And being a spa hotel, sunken baths and rain showers are available in all rooms. With seven restaurants, cafes and bars, the Park Hyatt offers a fabulous choice of dining experiences. Eat al fresco in the Village Square where guests may dine at a different restaurant while still enjoying each others company, be that Italian from Da Luigi, a north Indian curry from Masala or authentic Goan cuisine from the hotel’s signature restaurant, Casa Sarita. you may also like to dine at the Palms beachside grill or even hire an exclusive beach cabana for an intimate, candlelit dinner for two.

TOP TIP The hotel’s multi-award winning Sereno Spa has to be one of the best spas in Goa. Here guests can relax and revitalise with a variety of treatments and massage therapies, combining age old therapeutic methods with contemporary spa principles of aromatherapy and energy healing.

HOTEL Facilities

POPULAR ROOM choices

• Large three tiered swimming pool with

Park room Contemporary styled rooms with a balcony or terrace which overlook the lagoons and manicured lawns. Prices are based on these rooms

water slides • 5 restaurants, 2 bars • Award winning Sereno Spa • Daily yoga sessions

Park deluxe room Ground floor rooms with an outdoor rain shower. Rooms have a terrace which overlooks the lagoons and gardens

• Fitness centre, tennis courts • Archery, games room • Cooking master classes • Camp Hyatt kids’ club

Pool view room Overlook the swimming pool with a balcony or terrace

• Baby-sitting • 250 rooms

Sea view room Overlook the manicured lawns and out towards the sea, with balcony or terrace

ROOM FACILITIES • King size or twin beds • Air-conditioning

Private transfers

• Hairdryer, minibar, safe

Private transfers to and from Goa International Airport are included

• Tea & coffee-making facilities • LCD television, telephone, Wi-Fi • Spacious bathroom with rain shower and sunken bath

PAyABLE LOCALLy

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£1272

PER PERSON

For more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Sea view room

Contact your Local Travel Agent or call our experts on 01489 866 986

Taj Exotica

DELUXE LOCATION: BenaUlim distance to beach: Beachfront transfer time: 45 mins

beachfront | Couples | Luxurious

Set directly on the beach in lush manicured gardens filled with tropical flowers and coconut palms, the Taj Exotica more than lives up to the quality reputation of the Taj group name. This luxurious, palatial hotel has somewhat of a colonial style in terms of its architecture and design; grand polished marble floors, beamed wooden ceilings and antiques all add to the hotel’s character and charm.

HOTEL Facilities

POPULAR ROOM CHOICES

• Large swimming pool

Garden villa room Garden villa rooms are set in the gardens with a balcony overlooking the grounds. Prices are based on these rooms

Spread over 56 acres, the Taj enjoys spacious grounds and ample facilities. Relax by the large swimming pool or on the palm-fringed beach, unwind in the Jiva Spa and sample their range of treatments including time-honoured Indian therapies or try one of the many activities available including golf, tennis, archery and a fully equipped gymnasium. The rooms are spacious and comfortably decorated, harmoniously blending Goan and Portuguese influences and enjoying either a private terrace or balcony area. The deluxe rooms are set in the main building while the garden villas and pool villas are scattered within the gardens.

• 9-hole puting green

With seven restaurants and bars, guests will find a wide range of dining experiences to choose from including more casual eateries as well as fine dining with the best of Goan seafood, Mediterranean, Arabic and Oriental cuisines all on offer.

• Separate children’s pool • 5 restaurants, 2 bars (1 seasonal) • Jiva Spa, fitness centre • Tennis courts • Archery, pool table, bicycles • Souvenir shops • Children’s activity centre • Baby-sitting • Wi-Fi

Deluxe room Enjoy views over the grounds and out towards the Arabian Sea from their balcony or terrace Pool villa Enjoy their own private plunge pool and views over the manicured gardens from their terrace

• 138 rooms

Private transfers ROOM FACILITIES • King size or twin beds

Private transfers to and from Goa International Airport are included

• Bathroom with shower • Air-conditioning, hairdryer, minibar • Television, DVD player, telephone • Tea & coffee-making facilities • Terrace or balcony

prices & Flight upgrades

MY OPINION... I highly recommend upgrading to a Pool villa where you can cool off from the hot Indian sun in your own private plunge pool.

PAyABLE LOCALLy

NATALIE RESERVATIONS

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£1382

PER PERSON

more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or For email malvernworldtravel@hotmail.co.uk

Deluxe room

Contact your Local Travel Agent or call our experts on 01489 866 986

Lagoon terrace room

The Leela

DELUXE LOCATION: MOBOR distance to beach: Beachfront transfer time: 1 hoUr

Beachfront | fine dining | Elegant surroundings

The most luxurious hotel in Goa, The Leela, is a tranquil oasis set in 75 acres of immaculate grounds with water lily-filled lagoons, meandering through lush green gardens and situated by a soft white sand beach that is second to none. From the warm welcome you will receive on entering the opulent reception lobby to the moment you check-out, the Leela staff will look after your every need.

HOTEL Facilities

POPULAR ROOM choices

• Free-form swimming pool

Lagoon terrace room Elegantly decorated with a balcony which overlooks the lagoon and grounds. Prices are based on these rooms

Designed to reflect Goa’s Portuguese and Indian heritage, each of the hotel’s 206 spacious rooms and suites combine the ultimate in luxury with modern comfort and either look out across the lagoons, or the tropical gardens. Relax by the lovely pool or on the palm-fringed beach, enjoy a round of golf or unwind in the luxurious spa in the hands of expert therapists. And with tennis courts and a 12-hole golf course, there are plenty of pursuits for those who like to keep active.

• Gift shop, yoga sessions

With a choice of seven restaurants, bars and lounges The Leela offers a great range of dining and drinking experiences including their signature Jamavar Indian restaurant as well as a lovely Italian restaurant that overlooks the river where colourful fishing boats moor on the opposite bank. With exceptional standards of service, the ultimate in fine dining and the most glorious of settings, a stay at The Leela is an unforgettable experience.

TOP TIP For the ultimate in luxury, The Club offers its guests their own private hideaway with exclusive use of a swimming pool and restaurant plus service from The Club’s butler.

• Children’s pool, kids’ club • 4 restaurants, 2 bars • 12-hole golf course • Tennis, badminton, croquet • Bike hire, beauty salon, spa, Wi-Fi • 206 rooms

ROOM FACILITIES • King size or twin beds • Air-conditioning • Hairdryer, minibar • Tea & coffee-making facilities • Safe, telephone • LCD television, blu-ray player • Wi-Fi • Bathroom with separate shower

Conservatory premier room Larger than the Lagoon terrace room but without an outside balcony Lagoon suite A spacious lounge area plus two balconies overlooking the lagoons Club suite Located in the exclusive Club wing with views from their balcony over the grounds Club pool suite Located in the exclusive Club wing with a balcony and private plunge pool

Private transfers Private transfers to and from Goa International Airport are included PAyABLE LOCALLy

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7 NIGHTS FROM

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£1547

PER PERSON

TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or Foremail moremalvernworldtravel@hotmail.co.uk information or to book online visit GoaExperience.co.uk

Contact your Local Travel Agent or call our experts on 01489 866 986

Radisson Blu Cavelossim Beach

LOCATION: CAVELOSSIM distance to beach: 500M transfer time: 1 HOUR

couples | families | tranquil

Near the laid-back beach of Cavelossim, the Radisson Blu, is a tranquil holiday resort in the beautiful region of southern Goa. The elegant lobby looks out over the free-form swimming pool and large sun terrace where ample shade is given by parasols and palms. Pathways lead through the lush gardens to brightly coloured Goan-Portuguese style villas, arranged to give the resort a village like feel. Spacious and well equipped, the rooms are beautifully decorated with a cheerful splash of colour here and there and all enjoy views over the grounds from a private terrace or balcony.

HOTEL Facilities

POPULAR ROOM CHOICEs

• Free-form swimming pool

Villa room Situated in the garden with either a terrace or balcony. Prices are based on these rooms

• Children’s pool • 3 restaurants • Bar • Spa, gym • Daily yoga sessions • Baby-sitting • Gift Shop • Wi-Fi

The resort’s three restaurants offer a good variety of cuisines and atmospheres: at Lucio enjoy the open kitchen where guests can watch traditional Goan cuisine being prepared; the elegant Shandong restaurant serves excellent Oriental dishes; the Upper Deck offers Western and Indian cuisine 24 hours a day with live, international music most evenings.

• 132 rooms

A short stroll will take you down to the fine white sand of Cavelossim beach, a fairly quiet beach with just a few of Goa’s famous shacks looking out over the Arabian Sea. These are the perfect location for a beachside snack or a relaxing drink as the sun sets below the horizon.

• Wi-Fi

TOP TIP For a change of scene, the famous beaches of Colva and Palolem are within easy reach, as are the lesser known more secluded stretches of sand, Kola and Agonda.

Superior room Smaller in size and located in the main block, these rooms are available at a reduction

ROOM FACILITIES • Double or twin beds • Air-conditioning • Hairdryer, television, telephone • Safe, minibar • Tea & coffee-making facilities • Balcony or terrace • Shower room

PAyABLE LOCALLy

prices & Flight upgrades Prices flight details search online

7 NIGHTS FROM

- PAGES 44-45 (Fold OUT) - PAGE 42 - goaExperience.co.uk

£1023

PER PERSON

more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MA LVERN WORLD TRAVEL ON 01684 562406 orFor email malvernworldtravel@hotmail.co.uk

Acacia Palms

LOCATION: Colva distance to beach: 50m transfer time: 35 mins

central location | couples

The small and friendly Acacia Palms resort offers great value. Overlooking the dunes of Colva Beach, it is the perfect base from which to explore the highlights of southern Goa.

HOTEL Facilities

POPULAR ROOM CHOICE

• Swimming pool and sun terrace

The 60 welcoming rooms, with dark wooden furnishings reminiscent of colonial times, are arranged in villa-style blocks around a spacious, flower-filled garden. The small but inviting pool is the perfect place to cool down. The restaurant offers a good range of international and local dishes, with the choice of eating in the dining room, on the pool terrace or, our favourite spot, a raised terrace with views across the sand dunes to the sea.

• 60 rooms

Deluxe room Comfortably furnished rooms with either a terrace or balcony overlooking the grounds or sand dunes. Prices are based on these rooms

From the hotel, a short walk brings you to the white sands of Colva Beach where you’ll find plenty more colourful beach shacks, backed by coconut groves. In the evenings tables are brought out onto the beach itself where you can dine by candlelight or sip a Kingfisher beer with your toes in the cool soft sand.

• Restaurant • Bar

ROOM FACILITIES • Double or twin beds • Air-conditioning • Television, telephone • Wi-Fi • Safe • Minibar • Tea & coffee-making facilities • Balcony or terrace

Though considerably quieter than the bustling resorts in the north, Colva is the liveliest beach resort in the south with plenty of excellent restaurants, shops and craft stalls all close at hand. Plus, the tranquil virtually deserted beaches of the far south, are within easy reach for a day trip to remember.

prices & Flight upgrades

MY OPINION... I loved dining on the raised terrace with an idyllic view across the sand dunes to the sea beyond, a particularly lovely spot at sunset.

KATHRYN MARKETING

Prices flight details search online

7 NIGHTS FROM

- PAGES 44-45 (Fold OUT) - PAGE 42 - goaExperience.co.uk

£799

Contact your Local Travel Agent or call our experts on 01489 866 986 TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

PER PERSON

More online... 7 NIGHT PACKAGE

7 NIGHT PACKAGE

from

£950

£799

PEr PErson

Casa Anjuna

Aldeia Santa Rita

UNIQUE

A delightful heritage home, Casa Anjuna is a beautifully converted Portuguese mansion with tropical gardens and a tranquil pool area. A stay here is like stepping back in time. With beautiful antiques and soft furnishings throughout, it feels like you are staying in someone’s home rather than a hotel. The bohemian village of Anjuna is just a short walk away, with a variety of restaurants, shops and crafts stalls as well as a long stretch of golden sand.

This family-run hotel, reminiscent of a Goan-Portuguese village is the perfect choice for those looking for an all-inclusive option in the north of Goa. The simple rooms are set in colourful villas surrounded by mature gardens and all enjoy a balcony or terrace. Cobbled pathways from the villas lead to a small but inviting swimming pool as well as the lovely on-site restaurant while the attractions of Candolim are close at hand.

7 NIGHT PACKAGE

from

£718

£832

PEr PErson

Goan Heritage

Marinha Dourada

A beach lover’s paradise, the Goan Heritage is located directly on the endless golden sands between the lively Calangute and the quieter Candolim beaches. This comfortable hotel with simple facilities, spacious grounds and a large swimming pool is the ideal choice for both families and couples alike. The rooms are cheerful and comfortable and the on-site restaurant serves excellent Indian and international cuisine.

In a quaint, peaceful location, neighbouring two lakes, Marinha Dourada is a friendly hotel with a pleasant setting. The hotel offers simple yet attractive accommodation and is a good value option for those wishing to get away from it all and soak up the Indian sunshine. A short taxi ride will take you to the bustling beach resorts of Candolim and Calangute where you can sample the delicious local cuisine in the colourful beach shacks.

moreFROM information or to EXPERIENCE book online visitBY goaExperience.co.uk KEEP UP TO DATE WITH ALL OF OUR LATEST OFFERS AND SPECIAL for DEALS THE GOA CALLING MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Multi-centre Holidays One of the best ways to see Goa and to get a real ‘feel’ for the place is to combine a stay at two, or even three properties. You could try 7 nights in a deluxe beach resort, followed by 7 nights of barefoot luxury in the Goan jungle; or perhaps you fancy a break in a luxurious spa hotel, followed by a chic retreat in a Portugese heritage home? Whatever you need, we’re on hand to help you pick the best multi-centre holiday possible; we’re in no doubt it will be a holiday of a lifetime... For us, a tailormade holiday is all about freedom – freedom to choose what suits you best, freedom to select from our finest hotels and the regions on offer, freedom to use your imagination and build the perfect holiday. For more information about multi-centre holidays and to discuss your ideas call 01489 866 986 or visit GoaExperience.co.uk/Multi-centre our faVourItE muLtI-cEntrE hoLIdays… totaL rELaxatIon 14nts 7nts at the Nilaya Hermitage and 7nts at the Park Hyatt Goa Resort & Spa Rest and rejuvenate with our Total Relaxation twin centre and let your worries drift away. Fill your days at Nilaya relaxing by the pool, drinking in the panoramic views before moving to Park Hyatt where you can make the most of their extensive spa facilities, and sample a variety of treatments and massage therapies – therapies that combine age old methods with contemporary spa principles of aromatherapy and energy healing.

Park Hyatt Goa Resort & Spa

contact your Local travel agent or call our experts on 01489 866 986

north and south 14nts 7nts at the Taj Exotica and 7nts at the Vivanta by Taj Holiday Village Experience the dramatic contrast between north and south Goa with a twin centre at two quality Taj hotels. Relax and unwind on the soft powder white sands at the Taj Exotica before heading north to the Taj Holiday Village, where bustling beach resorts, lined with colourful beach shacks and vibrant markets full of crafts and souvenirs, are all on your doorstep. somEthIng dIffErEnt 14nts 7nts at the Nilaya Hermitage and 7nts at the Sol de Goa Experience an unforgettable holiday at two of our most beautiful boutique hotels... Relax at Nilaya Hermitage, where you can fully unwind in the Goan jungle with nothing but the exquisite weather and a good book for company, before moving to the elegant Sol de Goa for the remainder of your stay. Here, you can continue the theme of total relaxation, overlooking the Sinquerium River, and, if you’re feeling adventurous, get out and about and explore the humming vitality of the vibrant north.

Taj Exotica

A-Z

Things to know before you go....

aIrPort hotELs, car ParkIng and LoungEs We can offer a range of airport hotels with or without parking to suit all budgets. We can also arrange business lounges at all our UK airports. GoaExperience.co.uk/HolidayExtras book wIth confIdEncE The Goa Experience is a trade name of Serenity Holidays Limited. All our flight inclusive holidays in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is 1866. Please see page 3 or our Fair Trading Charter for more information. chEck-In For all flights to Goa please check in at least three hours prior to the departure time shown on your tickets.

Chicken Xacuti © Paul_Brighton / Shutterstock

In order to help you plan your visit we have compiled a short A-Z of useful information about our holidays to Goa. You will find a wealth of further information relating to these and other subjects on our websites or alternatively use the first-hand knowledge of our staff.

chILd & Infant PrIcIng Air Passenger Duty of £71 per child aged 11 or under will now be deducted from the price of your holiday. To qualify for a child discount, children must be between 2 and 11 years old on return to the UK. They must share a room with two adults paying brochure price. Infants under 2 years on return to the UK are charged a fee of £59 to cover administration costs but are generally not allocated a luggage allowance or a seat on the aircraft. currEncy The currency in Goa is the Indian Rupee, INR (98 INR to £1 in May 2015). Indian Rupees can only be bought in India and must be exchanged back before you return home. Travellers’ Cheques and credit cards are often accepted; please check regarding individual hotels (surcharges will apply). Visa debit cards are widely accepted at ATMs.

fLIght dELays Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our control. In the event that such a delay occurs, we will work with the airline and do our best to provide a snack or meal when appropriate and in the case of an overnight delay, provide accommodation, although this may not be your holiday accommodation. Should there be an extended delay to your homeward flight we will endeavour to delay your departure from your holiday accommodation. forEIgn offIcE traVEL adVIcE We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Their website at Gov.uk/foreign-travel-advice is packed with essential tips, travel advice and up-to-date country specific information. gEttIng around Taxis are readily available in tourist areas and often of a good standard, however always make sure you agree on the fare before you set off. Tuk-tuks and auto rickshaws (three-wheeled cabin motorbikes) are also common but can be poorly maintained, so use with caution. It is not advisable to hire cars or motobikes while on holiday in Goa as the rules of the road are very different to what we are accustomed to, plus the roads themselves can be challenging to navigate and in a poor condition. hoLIday quEstIonnaIrEs To help us improve our service and ensure standards are maintained, we would be grateful if you would complete our questionnaire and return to us by freepost in the UK or complete online.

more information or to book online visit goaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or for email malvernworldtravel@hotmail.co.uk

Saturday Night Market, Arpora

Indian Embassy India House, London WC2B 4NA. Telephone: 0207 836 8484 Luggage Allowance Prices include a luggage allowance of 20kg per person in the hold (or 30kg in Premium Class) and 6kg in the cabin. Medication Although innoculations are not compulsory for entry from the EU, please consult your GP or health clinic prior to travel, who will advise on recommended innoculations. Passports and Visa A full, valid British passport is required for entry into Goa, valid for at least 6 months after your date of arrival back into the UK. All British nationals require a visa to enter Goa. Please visit our website for more details GoaExperience.co.uk/Visa Prices and Surcharges Holidays are based on the cost of fuel as at 27th May 2015. If the cost of fuel does rise, or other security costs or taxes are levied, then there may be an increase in prices printed in this brochure, please see section 11 of our Fair Trading Charter on page 47 for more details. Publication date of this brochure is 11th June 2015. Requests If you have any requests for your holiday accommodation or flights, please ensure they are requested at the time of booking. We shall pass on your request to the airline or hotel however we cannot guarantee that they will be met.

Restaurants & nightlife You will find a good selection of restaurants and bars along the coast offering tasty Goan cuisine and international favourites. The most vibrant nightlife can be found in the north of the state where there are plenty of bustling beach shacks, lively bars and the occasional nightclub. More nightclubs and livelier evening entertainment can be found in the vibrant resort of Baga. The resorts in the south have a much more relaxed and laid-back feel with just a handful of restaurants and bars. Room Check-In & check-Out Times The standard international practice is to let rooms from midday to midday. However times do vary. Check-in is usually from 2pm, and check-out is by noon on the day of departure. Safety Standards All our properties have been carefully selected and visited by us. We ensure that they offer acceptable standards of safety and quality and that they conform to the local fire and safety laws and regulations, however these laws are not as stringent as in the UK. Sustainable Tourism Tourism brings many benefits but at the same time it can adversely affect destinations, both environmentally and socially. We strive to, with the support of our customers, work positively towards protecting the natural beauty, wildlife and culture of our destinations so that future generations can continue to enjoy them.

Tickets These can be expected two weeks prior to your date of travel along with your accommodation voucher, luggage labels and our ‘Goa Guide’, which we hope you will find useful. Your actual flight timings will be those shown on your tickets, please check them carefully as soon as you receive them. When booking close to your departure day, tickets will be arranged for collection at the airport. We reserve the right to charge for this. Time difference Goa is GMT +5.30 hours. Transfers Transfers are usually provided by minibus or a 4 wheel drive vehicle. Your transfer time will vary depending on the resort you have chosen. Please call us for clarification on this. What’s Included The basic holiday price includes: • Return flights from the UK with in-flight catering of a hot meal • Luggage allowance (usually 20kg pp) • Transportation between the airport and your accommodation • Accommodation based on two sharing and meal basis as detailed on your booking confirmation invoice • Services of our representatives or local agent • A Goa Guide • Airport departure taxes from both the UK and Goa • UK Air Passenger Duty (APD) of £71pp • CAA ATOL Protection Contribution

Contact your Local Travel Agent or call our experts on 01489 866 986 TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Flights The Goa Experience offers a wide choice of flights to Goa. As shown in our price panel, our flights are based on direct UK flights from Gatwick. Winter 2015-16 – Departures from two UK airports. Twice weekly flights from Gatwick and Manchester making flexible durations possible. SUMMER 2016 – May to October details will be available on our website. Scheduled services Whilst not direct, year round scheduled services are available via the Gulf States. Please call our expert team to discuss the scheduled flight services available.

Introducing our premium class service We are pleased to introduce our Goa Premium Class Service. The Premium Class Service offers additional benefits both at the airport and on board, and is available on all flights with Thomas Cook. Our service includes: • UK Airport Lounge • Pre-bookable seats • Priority check-in • Increased luggage allowance of 30kg • Priority boarding • Premium seat giving more personal comfort and space • Premium entertainment • Amenity kit • Complimentary bar service (excluding champagne) • Enhanced meal service

Exit seats A limited number of Exit seats are available as an upgrade on our flights. We recommend booking these early. For more details, contact our reservations team.

From £349 return, or from £180 one way

W I N T E R 2 015 /16

WINTER 2015/16 flight details to Goa international airport Programmed flights operate from November to March and are non-stop.

From

Terminal

Day depart UK

UK depart

Goa arrive

Goa depart

UK arrive

Day arrive UK

Gatwick

South

Sunday

0915

0005†

0155

0715

Monday

Gatwick*

South

Friday

0915

2305

0055

0615

Saturday

Manchester*

Tuesday

0915

0025

†

0215

0745

Wednesday

Manchester*

Thursday

0915

0025†

0215

0745

Friday

Carrier: Thomas Cook Airlines. *Flight supplement may be applied to these flights. † Flight arrives the following day.

Please note that flight information is correct at time of going to press and is subject to change at any time by the airline. Pre-allocated seats (from £20pp each way) are recommended. An in-flight meal is included. A 20kgs per person luggage allowance will be included. If you have any special requirements, please advise all details to us at the time of booking and we will pass these on to the airline.

For more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Travel Insurance Our customers should be adequately insured ahead of their holiday. We are pleased to offer travel insurance through our long standing partnership with t&g with no price increase and still including ZERO EXCESS on claims made on both single trip and annual policies (excluding personal liability) where usually this would be £50 or more. This policy is tailormade to the specific needs of our customers travelling to Goa and includes additional areas of cover, such as delays or cancellation due to snow, sandstorms or volcanic ash. PrEmIums PEr PErson (IncLudIng 20% InsurancE PrEmIum tax) single trip

adult 18-65

adult 66-79

child 2-17

Up to 10 days Up to 17 days Up to 24 days

£36.50 £42.80 £47

£73.40 £87.50 £97

£21.80 £24.90 £27

Longer durations, couples, family and worldwide annual policies (excluding US, and including 17 days winter sports cover) are also available. annual multi-trip

adult 18-65

couple 18-65

family

1 year from date of purchase

£88

£153

£169

Full details of the policy will be sent with your confirmation invoice. There is a 14 day cooling off period from the date of sale wherein the policy may be cancelled without charge. The policy does not cover any pre-existing health conditions of the persons travelling and others upon whose health the trip may depend unless a health check has been carried out by calling 0845 408 0585, and cover is confirmed in writing.

summary of coVEr - kEy PoInts • Cancellation or curtailment – £5,000 • Medical expenses including medical emergency assistance – £5,000,000 • Missed departure – £1,000 • Missed connection – £1,000

5113

• Personal accident – £25,000 • Personal effects – £2,500 (£400 single item limit) • Personal liability – £2,000,000 (£250 excess applies) • Legal expenses – £15,000 (All maximum limits per person)

quaLIty chartEr

sustaInabLE tourIsm

EXCLUSIVE MEMBERSHIP

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which

AITO sets criteria regarding ownership, finance and quality

recognise the social, economic and environmental responsibilities of tour operating.

which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct. fInancIaL sEcurIty An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In

customEr rELatIons All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Serenity Holidays is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.com or call 020 8744 9280.

doing so, the member must comply with UK government regulations. Members are required to

abtot

submit details of their financial protection arrangements to AITO on a regular basis

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides

accuratE brochurEs & wEbsItEs

financial protection under the Package Travel, Package Holidays and Package

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. ProfEssIonaL sErVIcE & contInuaL ImProVEmEnts All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. monItorIng standards AITO endeavours to monitor quality standards regularly. All customers should receive a postholiday questionnaire the results of which are scrutinised by the Association.

Tours Regulations 1992 for Serenity Holidays and in the event of their insolvency, protection is provided for the following: 1. non-flight packages commencing in and returning to the UK; 2. non-flight packages commencing and returning to a country other than the UK; and 3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Serenity Holidays.

contact your Local travel agent or call our experts on 01489 866 986 TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Prices are in £s per person on stated board basis and room choice from Gatwick on a Sunday and include £71 APD (refunded for children aged 2-11) and other known taxes and charges. Any flight supplements will be detailed at time of booking. For other durations and summer prices please call or visit GoaExperience.co.uk. 01684 562406 All supplements and room upgrades shown are per person per night based on twin occupancy.

WINTER 2015-16 PRICES

1-Nov 12-Nov

13-Nov 10-dec

11-dec 17-dec

18-dec 24-dec

25-dec 31-dec

1-jan 7-jan

8-jan 11-feb

12-feb 18-feb

19-feb 25-feb

26-feb 24-Mar

25-Mar 31-Mar

The Leela Deluxe pg 34

1547 1649 1634 2124 3030 2817 1905 1730 1677 1649 1677

2355 2593 2949 4435 4630 3978 2709 2667 2636 2614 2506

Taj Exotica Deluxe pg 32

7 14

1425 1404 1382 1806 2239 2110 1482 1529 1476 1449 1476 2111 2090 2369 3330 3135 2845 2233 2265 2233 2212 2142

Park Hyatt Goa Resort & Spa 5 Deluxe pg 30

7 14

1315 1293 1272 1628 2335 1813 1439 1368 1315 1293 1315 1889 1869 2082 3249 2936 2499 1932 1943 1910 1889 1744

Grand Hyatt Goa 5 Deluxe pg 27

7 14

1137 1116 1095 1448 1959 1478 1157 1211 1157 1136 1098 1536 1514 1726 2694 2229 1899 1597 1629 1597 1575 1477

Nilaya Hermitage Luxury Boutique pg 18

7 14

1448 1427 1399 1792 2320 1882 1453 1499 1448 1427 1443 2157 2136 2379 3397 2989 2589 2178 2208 2178 2157 2178

Sol de Goa Luxury Boutique pg 16

7 14

1089 1069 1048 1425 1766 1464 1109 1163 1109 1079 1090 1339 1320 1555 2377 1918 1735 1398 1434 1394 1352 1342

Vivanta by Taj Holiday Village 5 pg 20

7 14

1237 1216 1195 1569 1915 1794 1278 1329 1278 1256 1278 1799 1778 2012 2833 2558 2397 1899 1933 1899 1879 1833

Vivanta by Taj Fort Aguada 5 pg 21

7 14

1153 1132 1109 1486 1839 1721 1185 1238 1185 1164 1185 1629 1609 1843 2675 2412 2229 1716 1748 1716 1694 1659

Acron Waterfront Resort Boutique pg 22

7 14

1097 1104 1083 1423 1656 1485 1205 1258 1199 1158 1145 1547 1,554 1759 2318 2062 2015 1756 1788 1730 1649 1537

Radisson Blu Cavelossim Beach 4 pg 36

7 14

1037 1044 1023 1386 2209 1423 1099 1155 1099 1079 1102 1428 1435 1666 2947 2485 1849 1547 1579 1549 1528 1414

Country Inn & Suites Candolim 4 pg 23

7 14

928 899 869 1299 1534 1269 928 979 928 899 955 1180 1159 1419 2185 1654 1519 1199 1233 1200 1194 1256

Sonesta Inns 3½ pg 24

7 14

858 869 847 1199 1523 1198 919 972 919 890 899 1059 1083 1303 2072 1578 1447 1183 1215 1176 1136 1073

Acacia Palms 3½ pg 37

7 14

807 819 799 1144 1343 1155 849 904 849 823 835 959 989 1199 1834 1347 1330 1047 1079 1039 998 988

Goan Heritage 3 pg 38

7 14

872 859 832 1178 1659 1192 898 956 899 879 898 1079 1068 1257 2183 1699 1419 1149 1183 1149 1129 1095

Aldeia Santa Rita 3 pg 38

7 14

998 985 950 1328 1675 1329 1014 1067 1014 993 1014 1337 1315 1526 2349 1856 1668 1374 1406 1374 1349 1318

Casa Anjuna Unique pg 38

7 14

827 865 799 1178 1523 1246 897 943 859 837 859 1012 1058 1225 2049 1619 1473 1149 1166 1063 1042 998

Chalston Beach Resort 2½ pg 25

7 14

799 789 769 1109 1348 1093 815 868 815 794 815 932 928 1127 1806 1292 1232 975 1007 975 949 960

Marinha Dourada 2½ pg 38

7 14

759 739 718 1093 1189 1066 765 818 765 744 765 857 835 1078 1633 1189 1176 886 918 886 864 877

For more information or to book online visit GoaExperience.co.uk TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

Other durations

21 nights and other durations are also available, please contact our reservation team for prices.

Summer holidays

BOARD BASIS

SINGLE ROOM

3RD PERSON SHARING

CHILD SHARING (2-11 YRS)

B&B

included

from £119

from -£18

from -£59

half board full board

£46 £84

conservatory premiere from £19 lagoon suite from £54 club suite from £169 prices based on lagoon terrace room

B&B

included

from £96

-£62

half board full board

£18 £24

deluxe room pool villa prices based on garden villa room

from £12 from £40

B&B

included

from £85

from -£35

half board full board

£32 £56

park deluxe room pool view room sea view room prices based on park room

from £12 from £28 from £28

B&B

included

from £58

from -£27

half board full board

£26 £38

pool view room bay view room club view room prices based on grand room

from £12 from £20 from £40

B&B

included

from £105

-£3

-£35

B&B

included

from £27

-£11

-£16

queen suite prices based on luxury room

from £22

B&B

included

from £78

-£47

half board full board

£16 £24

superior charm with sit out premium cottage sea view prices based on superior charm cottage with balcony

from £8 from £15

B&B

included

from £65

-£35

half board full board

£16 £24

from £12 superior charm sea view from £22 premium indulgence cottage from £30 premium temptation villa prices based on superior charm garden view

B&B

included

from £42

n/a

B&B

included

from £25

n/a

from -£13

half board

B&B

included

from £23

from -£2

B&B

included

from £17

from -£6

from -£11

B&B

included

from £15

nil

CUISINE CHOICE

For prices from the 01/04/16-31/10/16 please contact our reservations team for details

ROOM CHOICE

river view room prices based on courtyard room

from £15

£16

superior room prices based on villa room

from -£2

half board full board all-inclusive

£12 £19 £27

deluxe pool view room from £6 prices based on deluxe garden facing room

half board

£10

included

from £20

from -£2

from -£7

all-inclusive

included

from £48

from -£10

from -£18

B&B

included

from £21

from -£3

from -£7

B&B

included

from £13

from -£2

from -£5

B&B

included

from £15

nil

-£4

suite prices based on deluxe room

from £10

deluxe room prices based on standard room

from £9

Contact your Local Travel Agent or call our experts on 01489 866 986 TO BOOK CONTACT MALVERN WORLD TRAVEL ON 01684 562406 or email malvernworldtravel@hotmail.co.uk

How to Book

CALL OUR PEFERRED TRAVEL AGENT PARTNER MALVERN WORLD TRAVEL 44 SOMERS PARK AVENUE MALVERN WORCESTERSHIRE WR14 1SD TEL 01684 562406 malvernworldtravel@hotmail.co.uk www.malvernworldtravel.co.uk

Visit GoaExperience.co.uk or call our reservations team on 01489 866 986 ...to discuss and book your holiday to Goa.

Call or chat online with our team our reservations staff will be happy to share their knowledge of Goa and help you plan your holiday. our office opening hours are: • 9am – 7pm monday to Friday • 9am – 5pm Saturday • 10am – 4pm Sunday the office may be closed during national and bank holidays. Calls may be recorded for training purposes. loYalTY DiSCouNT valued customers who have previously travelled with any of our Serenity brands in the last three years will qualify for a loyalty discount of £35pp. the discount must be claimed at time of booking and is available throughout the year on package holidays, booked at the full brochure price.

visit your local travel Agent If you obtained thisMalvern brochureWorld through a travel agent, you will be able to make Travel 44 Somers Park Avenue your booking with them. Malvern Worcestarshire WR14 1SD TEL: 01684 562406 You can check availability, prices and book your holiday 24 hours a day online malvernworldtravel@hotmail.co.uk at Goaexperience.co.uk www.malvernworldtravel@hotmail.co.uk

visit Goaexperience.co.uk

maKiNG Your BooKiNG once you or your travel agent have confirmed your holiday reservation, we will issue our confirmation invoice by the following day. It is essential you check that all the details are correct and advise us immediately if they are not. Any changes at a later date may incur an amendment fee.

booking Checklist • Pay deposit – £125 per person • Arrange a visa • book adequate travel insurance • Check your booking confirmation invoice • Pay booking balance 12 weeks prior to departure by either cheque, bank transfer, online, debit card

PaYmENTS on confirming your holiday we require a deposit of £125 per person, payable by debit or credit card. In addition, if our insurance is taken this must also be paid for at this time. the balance must be paid at least 12 weeks prior to departure, either online, by cheque, bank transfer, debit or credit card (2% charge). For bookings made within 12 weeks of departure, full payment is required at the time of booking. If we do not receive the appropriate payment, we reserve the right to cancel your booking and you will be liable for cancellation charges in accordance with our Fair trading Charter. Please make cheques payable to the Goa experience and send to Serenity Holidays, Atlantic House, 3600 Parkway, Solent business Park, Fareham, Hampshire, Po15 7AN. Any monies paid by credit card are currently subject to a 2% charge to cover costs levied by the providers (no charge for debit cards).

or credit card (2% charge) • Complete Additional Passenger Information (API) online • Check your ticket pack

for more information or to book online visit GoaExperience.co.uk

The Goa Experience is operated by Serenity Holidays (Serenity Holidays Ltd). We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us. Our terms of trade have been formulated as a result of our responsibilities under law and in no way affect your statutory rights as a consumer. We accept responsibility for the quality of the holidays we provide and the excursions booked with our local representatives. Please read this carefully and keep with you on holiday as it sets out the basis of the contract between you and Serenity Holidays Ltd. We are a member of ABTA, membership number V5963. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com DATA PROTECTION When you make an enquiry or booking with us, information about you is collected. This refers to information such as your name, contact details, travel preferences and any special needs/disabilities or dietary requirements. By giving us these details, you consent for these to be used as necessary in processing your booking and complying with legal requirements (e.g. forwarding passenger lists to airlines). We may also use your details to send you future holiday brochures or advise of special offers from ourselves - should you NOT want to receive these, please tell us. Some of your information may be considered “sensitive personal data” under the Data Protection Act 1998, which will only be used when it is necessary for us to communicate your needs to a hotel or airline. For more information – please refer to our ‘Privacy Statement’ shown on our website www.goaexperience.co.uk

7. IF WE CHANGE YOUR HOLIDAY Although it is unlikely, we may occasionally have to change your holiday arrangements and we reserve the right to change or cancel your booking. Most changes are minor and we will always endeavour to advise you or your travel agent of any such changes at the earliest possible date. Note: Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Package Holiday: A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hours or less and accommodation of a similar or higher standard in the same resort or region are classed as minor changes which do not entitle you to cancel or change to another holiday / flight without paying our normal administration charges, and for which no compensation or refund is due. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Thomas Cook Airlines or Oman Air. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionally have to change the type of aircraft used on a particular flight without advance warning. In such circumstances where you have booked and paid an additional seat supplement and such seat cannot be provided, then you will receive only a refund of the supplement paid.

Package Holiday A “package holiday” is a combination of at least two of the following services (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at an inclusive price.

Occasionally, we have to make major changes to your travel arrangements or accommodation. A major change is a change made before departure, which, on the basis of the information given to us by you at the time of booking we can reasonably expect will have a major effect on your holiday. The following changes are examples of major changes: changing travel times by over 12 hours, your UK departure airport (excluding London airports), your holiday region, a change to a lower standard or type of accommodation or reducing the number of days’ holiday.

Accommodation Only If you book accommodation only through us, we will accept responsibility for your booking in accordance with the terms set out in the relevant sections below. As this is a single component, the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply.

If we have to make a major change or cancel your holiday we will tell you as soon as possible. Where possible, we will offer the following options: you can either a) accept the changed arrangements b) purchase another holiday/flight from us at the advertised current selling price or c) cancel your booking upon which we will refund your monies in full and final settlement.

FINANCIAL SECURITY: If you book a package holiday through us the Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure.

If you have booked a Package Holiday, subject to the note below, irrespective of whether you choose a), b) or c) we will pay compensation to passengers who paid the full brochure price as follows:

We sell the following arrangements:

For packages that include flights we provide this security by way of an ATOL (number 1866) administered by the Civil Aviation Authority. When you buy an ATOL protected air holiday package you will receive a confirmation invoice from us (or via your travel agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number [1866]. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at www.atol.org.uk. The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. For packages that do not include flights, as a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT) Serenity Holidays Ltd has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of Serenity Holidays’ insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Serenity Holidays Ltd. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package. Flight Only arrangements are protected by our ATOL (number 1866) as described above. 1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 years and have the authority to accept and do accept on behalf of your party the terms of these booking conditions. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking. The contract is made on the terms of the information in this brochure, the details set out in the confirmation invoice. We agree that the courts of England and Wales have jurisdiction and English Law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable). Our confirmation invoice is our acceptance of the booking (as detailed therein), and the contract is made on its issue. We ask you to check the details and any anomaly should be reported to us or your travel agent immediately otherwise the details shown on the confirmation will be presumed to be correct. Verbal quotations should not be considered binding until the first invoice confirmation is received. All holidays and offers published in this brochure are subject to availability at the time of booking. 2. PAYMENT If you wish to confirm a booking you must pay the deposit of £125pp. Your final payment will be detailed on your invoice and must be paid in full no later than 12 weeks before your departure, or your booking may be deemed cancelled and your deposits retained. If payment for your holiday is made by credit card a handling fee, currently 2% will be levied. 3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soon as possible either by telephone or in writing (or must ensure your travel agent does so on your behalf). Since we incur costs from the time we confirm your booking, the cancellation charges set out below will apply, calculated from the date on which we receive your notice of cancellation. You will then receive a cancellation invoice detailing any charges. No of days before departure

Cancellation charge

More than 84 days 43 - 84 days 29 - 42 days 15 - 28 days Less than 15 days

Loss of deposit 40% 65% 90% 100%

The charges above apply to your total holiday price excluding any insurance premiums, amendment charges or charges for goods sold and dispatched. The conditions of your travel insurance policy may allow a refund claim. Please note: if any members of your party cancel, but the others still wish to travel, it may be necessary to re-calculate the cost per person based on the new party size as the accommodation may now be under-occupied. This may result in an increased amount per person payable to secure the original booking. 4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into a separate contract with the hotel or residence for these items (e.g. parking, bar bills etc.), and agree to pay locally for any charges for items or services used by your party and not included in your holiday price. The accommodation we arrange for you can only be used by those people named on your Invoice. You are not allowed to share the accommodation with anyone else or let others stay there. 5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking, e.g. name changes, dates of travel or accommodation, will incur a charge, the amount of which will depend on the nature of the change and the time before the date of travel. Any changes made within 12 weeks of departure may be treated as cancellations and re-bookings. The lead name on a booking cannot be changed under any circumstances and this would also be classed as a cancellation and re-booking. 6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with us the agent is acting on your behalf. All monies you pay to the travel agent are held by him on our behalf at all times.

No of days before departure

Amount for each full fare paying adult

More than 56 days 29 - 55 days 15 - 28 days 8 - 14 days Less than 7 days

Nil £15 £25 £35 £50

Accommodation Only: If we make a change to your accommodation and you don’t want to accept it, you can take any alternative we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive) or a refund of the money you have paid to us. This does not apply where the change is not material. Examples of non-material changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities. If we have to cancel your accommodation, again we may be able to offer you an alternative. If you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation. We will not be responsible to pay any compensation following a change or a cancellation by us. Applicable to Package Holiday and Accommodation Only bookings: Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, adverse weather conditions, hurricanes, floods, unavoidable technical problems with transport, closure or congestion of airports or ports, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation payments, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us. 8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause for complaint whilst abroad, about the accommodation or about any other element of your holiday, you must refer it immediately to our local representative. It is unreasonable for you to take little or no action whilst on holiday and wait until you return to complain, and you must take reasonable steps to minimise the consequences of the problem. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. If a problem cannot be resolved locally you should complete and sign a Guest Comment form in resort, setting out the details of the problem. This should be handed to your representative who will give you a copy; it is essential that you also report the problem to any supplier of the service you are complaining about. Any complaint must also be followed by written confirmation of all the details, with any supporting evidence, within 28 days of your return from holiday. 9. OUR RESPONSIBILITY Package Holiday: If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of [3] times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire PO15 7AN We do not accept liability for happenings or actions outside our control, e.g. delays to travel services, the temporary invasion of pests, the presence of indigenous animals or insects, government action, industrial disputes, damage or inconvenience resulting from the weather (e.g. drought conditions) or from acts of God, or your party’s negligence resulting in loss or accident. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. If you have taken our recommended insurance cover, you must make an insurance claim in respect of any legal fees incurred abroad for that purpose, and if you have taken alternative insurance, you must do likewise under any Legal Expenses cover provided by it. You must also provide us with the confirmation from the insurance company of receipt of your notification to them of your claim. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Contact your Local Travel Agent or call our experts on 01489 866 986

FAIR TRADING CHARTER Accommodation Only: We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations: i. where the accommodation cannot be provided as booked due to circumstances beyond our control (see the Note in clause 7) ii. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you. iii. where you incur any loss or damage that relates to any business activity. iv. where any loss or damage relates to any services which do not form part of our contract with you. If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury. 10. YOUR RESPONSIBILITY You undertake to exercise due and reasonable care in respect of your holiday accommodation and its contents, to leave it in a clean and complete condition, to respect local and on-site regulations and bye-laws, to limit party numbers to those on your confirmation, to remit payments as invoiced on or before the due dates, to indemnify us against all loss or damage arising directly or indirectly from any act, default or omission of your party, and not to exceed the published occupation capacity of the accommodation. Any serious abuse of a property or its contents may render you liable to eviction without compensation. 11. PRICES AND SURCHARGES The price of your holiday was calculated using the exchange rate of £1 = 95 INR (22nd April 2015) or $1.55 (8th May 2015). We reserve the right to increase or reduce prices, and the current price of your holiday will be advised to you at the time of booking. Whilst every effort is made to ensure the accuracy of all the information and prices provided to you, regrettably errors do occasionally occur. In the event that an incorrect price has been given in error, any booking made based on this price, will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. Once you have booked your holiday we reserve the right to surcharge for cost increases due to government action such as changes in VAT or any other government imposed charges, transportation costs (including the cost of fuel), taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at airports, and exchange rates. Package Holidays There will be no charge within 30 days of your departure. We will absorb such increases up to 2% of your basic holiday price (excluding insurance premiums and any amendment charges). If the surcharge is greater than 10% of your holiday price you have the option of changing to another holiday that we offer (if we are able to offer an alternative you will not have to pay more, but if it is of a lower quality you will be refunded the difference in price) or you have the right to cancel (within 14 days of receiving surcharge notification), in which case we will refund in full all monies paid to us except insurance premiums and any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes will have no impact on the price of your holiday due to contractual and other protection in place. Accommodation Only We reserve the right to pass on all increases. If we ask you to pay us any increases in taxes, similarly, if any taxes you have paid to us are reduced or abolished, you will be entitled to claim a refund. Such right shall not apply in respect of any surcharge paid in respect of aviation fuel costs. 12. TRAVEL SERVICES When you travel by air the relevant carrier’s ‘Conditions of Carriage’ will apply to your journey, some of which may limit liability or exclude liability in accordance with the relevant international conventions. Copies of the conditions are available for inspection at any ABTA travel agent. Information given by us about such services is for guidance only and the carriers concerned accept no responsibility for our brochures. It is your responsibility to report promptly at the check-in times given by the carriers and with the appropriate valid travel documents (e.g. passports), and we cannot be held responsible for any costs incurred by you if you fail to do so. Occasionally there are times beyond our control when a flight is delayed. We will work closely with the airline and our resort office to make sure any delay is as short as possible and that your overseas transfer and accommodation arrangements are changed if necessary. Our aim is to minimise the inconvenience of delays as far as possible. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Please note that reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7 ‘if we change your holiday’. If your airline does not comply with these rules you should complain to the Passengers Advice and Complaints team at the CAA (email: passengercomplaints@caa.co.uk website www.caa.co.uk). In March 2006 the European Commission published a list of airlines considered to be unsafe and which are therefore not permitted to fly passengers or Cargo in the EU or operate within the European airspace. This list is updated every three months and can be viewed by clicking on the website for the European Commission http://ec.europa.eu/transport/air-ban/list_en.htm. Alternatively, should you wish to be sent a copy of the list, please contact us either by telephone or in writing. 13. TRAVEL INSURANCE You agree to our requirement: at the time of booking your holiday you either accept our travel insurance or you or your travel agent make immediate alternative arrangements with cover at least to our own policy. 14. SWIMMING POOLS AND OTHER FACILITIES Where a swimming pool or other facility is referred to as being available for use, such availability is at the hotelier’s discretion and is understood to be conditional upon temporary or unavoidable closure necessitated by: the hotels essential maintenance programme, accident, damage or malfunction of equipment, and in the case of swimming pools: compliance with any water conservation regulations imposed in times of drought, damage or malfunction of the mains water supply. The above are understood to be a result of force majeure and not to reflect on our failure to deliver an advertised facility. 15. ARBITRATION In the unlikely event that a complaint cannot be settled amicably between us, you may if you wish refer the matter to arbitration under a special scheme, which, though devised by arrangement with ABTA is administered quite independently (details on request or from the ABTA website www.abta.com). This is a simple method of arbitration on documents alone with restricted cost liability to the customer. The rules of the scheme provide that the application for arbitration must be made within eighteen months of the date of return from the holiday but in special circumstances it may still be offered outside of this period. The scheme does not apply to claims over £5,000 per person or £25,000 per booking, nor to claims mainly or solely in respect of injury or illness or their consequences. Alternatively, AITO’s Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and amicable solution. 16. PASSPORT/VISA It is the responsibility of all customers to ensure they have a valid passport and to check entry requirements such as passport validity and any required visa. In addition, you must consult your GP for advice regarding recommended medication and anti-malarial drugs before you book. 17. HOLIDAY PARTICIPATION Should anyone be refused admission to the flight or to the destination country by the airline or government authority due to the correct documentation not being in order then we are powerless to assist and cannot be held responsible. Any passengers considered being unacceptably under the influence of alcohol or drugs may be denied boarding to the aircraft or entry into the country. In these circumstances we shall consider the customer as having given notice of cancellation and be under no liability for any costs or charges incurred as a result of our doing so.

We are an independent company where emphasis is very much on quality and service. We offer specialist holidays to other destinations and all provide excellent value and choice.

The Gambia Experience 0845 330 4567 Gambia.co.uk

The Cape Verde Experience 0845 330 2046 CapeVerde.co.uk

The Senegal Experience 0845 338 8700 Senegal.co.uk

Corsican Places 0845 330 2345 Corsica.co.uk

Sardinian Places 0845 330 2056 SardinianPlaces.co.uk

Sicilian Places 01489 866 994 SicilianPlaces.co.uk

TRAVEL AGENTS STAMP

MALVERN WORLD TRAVEL 44 SOMERS PARK AVENUE MALVERN WORCESTERSHIRE WR14 1SD TEL 01684 562406 malvernworldtravel@hotmail.co.uk www.malvernworldtravel.co.uk

goaexperience.co.uk Call our reservations team on:

01489 866 986 01489 866 987 (administration) holidays@goaexperience.co.uk