Mw ski1516 mwt

Book of Moments Snow 2015/16

Welcome to your next Mark Warner holiday

We believe that your holiday is made up of hundreds of special moments and every single moment matters.

They’re the moments you remember. The ones you treasure and the ones we’ll make for you. That’s why we pay attention to every single detail of your holiday.

So everything is perfect.

We’ve made sure that everyone gets to do their thing.

Whether you’re travelling as a family, couple, solo or with friends, it’s all here. Gorgeous mountain views, exhilarating skiing and boarding, exciting snow activities, professional childcare, exquisite food and the opportunity to do as much or as little as you like.

So take a moment and start planning your perfect Mark Warner ski holiday.

Contents Welcome to Mark Warner

2 - 15

France Tignes Chalet Hotel L’Ecrin du Val Claret Chalet Hotel Aiguille Percée Val d’Isère Chalet Hotel Le Val d’Isère Chalet Hotel Moris Courchevel 1850 Chalet Hotel Dahu Méribel Chalet Hotel Tarentaise Chalet Loden La Plagne Chalet Hotel Christina Les Deux Alpes Chalet Hotel Bérangère

16 18 20 22 24 26 28 30 32 34 36 38 40 42 44

Italy Courmayeur Chalet Hotel Cristallo

46 48

Austria St Anton Chalet Hotel Rosanna Zell am See Mountain Lake Resort

50 52 54 56

Essential Information

58 - 73

Our holidays Take a moment to think about your perfect ski holiday. That too-good-to-resist moment in your favourite snow-sure resort. Where awesome powder and après-ski meets excellent accommodation, market-leading childcare and expertly prepared cuisine. We’ll even collect your lift passes for you so you have maximum snow time. Every detail, every moment, geared to get you enjoying the mountain your way.

Our people You’ll love our holidays, you’ll love our people.

Everyone at Mark Warner – from the chefs in the kitchen and our British nannies in our crèches to our UK-based reservations team who know our resorts inside out – is handpicked, hands-on and helpful. It’s just one more way we make every moment count.

2

Holidays with personality as well as powder

3

A little taste of what’s in store for you

4

Come dine with us Take a moment to savour food that’s as memorable as the skiing. Start every day with a feast of our freshly cooked hot food and local pastries, perfect for sustaining energy levels when you’re out on the snow.

Head back in from the slopes and let our chefs treat you to a fabulous daily afternoon tea, with freshly made delights such as cakes, cookies and warming soup. Come the evening, relax at a private or social table over a delicious three-course menu all served with a choice of complimentary wines. On Thursdays the hotel dining room is closed so you can enjoy dining out in one of the local restaurants.

The little ones don’t miss out, with a special high tea available 7 days a week for children 12 years and under. Kids’ enjoy a nutritious lunch under the watchful eyes of our childcare staff, followed by an early evening meal.

Cheers!

All our chalet hotels have bars for getting together, meeting new friends and catching up on the day’s skiing. Serving everything from soft drinks, cold beers and warming cups of tea, you’ll also find fresh barista coffee brewing, handpicked wines and cocktails.

5

How our childcare works We offer a wide variety of childcare from 4 months to 12 years in 5 of our resorts, run by experienced, qualified British childcare professionals.

In-house crèches and clubs Happy kids make for happy family holidays.

What’s more, with a welath of experience running crèches and children’s clubs, we think our comprehensive childcare programme is the best in the business. Let us do all the planning and leave you to enjoy the magic of a family holiday on the slopes.

Babies to pre-teens We look after babies from 4 months to kids up to 12 years. Skiers and non-skiers alike are cared for by our superb qualified British nannies in well-equipped in-house crèches with a strict ratio of carers to children. Ski school drop offs? No problem. Free evening crèche? Done. Relaxing holiday for mums and dads? Perfect.

Fully-equipped for fun Our specially chosen family chalet hotels come fully equipped with in-house crèches full of toys and fun. All activities are age-tailored and range from games, stories, music and crafts to sledging, snow play and bowling. Private babysitting is also available.

Please check childcare is available in your chalet hotel on your selected dates. For handy lists of what we provide and other useful information, see pages 60-65.

6

Give the little ones some big moments

7

That moment when you get to do your thing

8

Adult-only ski holidays If you’re free to hit the slopes outside school holidays, we’ve got some great adult-only chalet hotels for you to enjoy some guaranteed ‘you time’ in.

Social time Our chalet hotels are all centrally located so you can easily enjoy the buzz of your resort. You can catch up for a chat at the social dinner tables in our restaurants, enjoy lively hotel bars and our ski hosts are always on hand to facilitate ski groups and lunch stops.

Where we go Grab a glühwein and head to where the après ski is always welcoming. Our Chalet Hotel Rosanna in St Anton, Chalet Hotel Moris in Val d’Isère and Chalet Hotel Cristallo in Courmayeur are designated child free outside of the school holidays. We even have single room and room share options available to you too.

9

Ski and snowboard lessons Whether it’s your first time on the snow or you’re a seasoned skier or snowboarder, we have carefully selected expert local ski schools at every resort, to help you get the most out of your mountain time.

Beginners/improvers With the help of our recommended ski schools, small class sizes and friendly English-speaking instructors you’ll master stopping and turning in no time. Our staff are always on hand to help with everything from choosing the right ski pass to organising your ski hire, and we also offer a special Learn to Ski package in La Plagne see page 39. All our recommended ski school places are pre-bookable which is advisable over the peak season.

Intermediate/advanced Ski School is not just for beginners. Intermediates can take the opportunity to enhance their skills and develop their style by booking private or group lessons. Powder enthusiasts and adventurers will love our access to some of the best terrain around.

Off-piste guiding In Val d’Isère, Tignes, St Anton and Courmayeur we have fantastic guides with a wealth of experience in finding the best snow conditions and skiing them safely. Guides can be booked for half or full day.

10

Make the most out of the mountains

11

We go further to make travel easy

12

Up in the air and on the ground, we take care of everything.

It’s how we get you there that matters. From the moment you get to the airport to the moment you get to your resort, our holidays offer travel options that suit you.

Travel made easy We believe in easy departure times and airports that give you more snow time on the mountain.

When you land, we’ll get you to the resort of your choice in clean, air-conditioned coaches, looked after by friendly Mark Warner teams every step of the way.

Flying partners We’re proud to be a British Airways partner. That means you’ll enjoy the most civilised departure times for the ultimate fuss-free transition to your chosen ski resort. We fly to Grenoble for all our French resorts, using British Airways charter flights from Heathrow and Gatwick, Jet 2 from Manchester and Monarch Airlines from Birmingham. Courmayeur is served by Monarch flights to Geneva and St Anton by Monarch flights to Friedrichshafen.

Transfers and extras Then, when you land, you can be sure of a comfortable coach transfer to transport you to your resort. Complete with Mark Warner representatives who welcome you on board, we make your travel moments a breeze. Talk to us about how we can add on optional extras like Meet & Greet airport parking to mark your holiday in style.

13

Which chalet hotel is right for you?

14

Close to ski lifts Family rooms Single rooms Interconnecting rooms TV in bedrooms with UK channels WiFi connection Viva beauty salon Sauna Swimming pool (heated) In-house crèche

Childcare Baby Club Toddler Club Mini Club Kidz Club Evening Crèche Club

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15

Tignes France

You’ll be on top of the world in Tignes. Whether you’re an inexperienced skier or an old pro, snow-sure slopes and terrain of all types will keep you occupied all week long.

The Skiing

The Resort

If you enjoy spending plenty of time on the slopes, Tignes is for you. At an altitude of more than 2000 metres and with most runs high above the tree line, this resort offers about as good a guarantee of snow as you can get. What’s more, being in the famous Espace Killy ski area, Tignes provides a huge variety of terrain for skiers and boarders, from challenging off-piste powder to leisurely cruising runs.

With Tignes catering well for every standard of skier, the resort is a popular choice for families, groups of friends and singles and couples too. Boasting over 60 restaurants and more than 50 bars, Tignes offers plenty of places to relax after a hard day on the slopes. The cinema and ten-pin bowling alley are popular evening attractions too.

The magnificent Grande Motte glacier has excellent runs back down to resort.

Also popular are the long runs down to Tignes-les-Brévières with its many restaurants perfect for lunch out on a terrace.

Conveniently for beginners, our chalet hotels are located in the villages of Tignes Le Lac and Le Lavachet, two of the best spots, with wide open nursery slopes almost on the doorstep.

16

The impressive Lagon aquatic centre is well worth a visit, especially as Espace Killy lift pass holders are entitled to free entry. It has several pools, a racing slide and an invigorating adults-only wellness centre with stunning mountain views.

Other winter attractions on offer in this busy little resort are an outdoor ice-skating rink on part of the lake, ice diving, dog-sledding, paragliding and riding the funicular up to the glacier.

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

Reduced price passes are usually available at the start of the season. An Espace Killy 6-day pass is valid for all lifts in Val d’Isere and Tignes plus one day’s skiing in La Plagne, Three Valleys and Les Arcs. There are 7 free nursery lifts in Val d’Isere and 4 free nursery lifts in Tignes.

Resort altitude

2100m

Skiing altitude

1500–3550m

Pistes

300km

6-day pass

Tignes

Espace Killy

Family 6-day passes

Espace Killy

£168 £134 Free £134 Free

£198 £159 Free £159 Free

2 adults & 2 under 18s 2 adults & 3 under 14s -

£635 £794 -

Adult (14-64 yrs) Adult (65-74 yrs) Adult (75 yrs+) Child (5-13 yrs) Child (under 5 yrs)

Suitability for skiers Beginners Intermediates Advanced Snowboarding

Equipment Hire

Suitability for non-skiers Good

6-day hire (prices from)

Skis

Adult prices from Child 3-6 years Child 7-12 years

£69 -

Boots

£43 -

Snowboard

£86 -

Boots

Kid’s Pack (Skis, boots & helmet) £57 £65

£43 -

Mark Warner works closely with the best ski schools in each resort.

Days Mon - Fri Mon - Fri Mon - Fri Mon - Fri Mon - Fri

Hours 09.00-12.00 09.00-12.00 09.00-12.00 & 14.00-17.00 09.00-12.00 09.00-12.00

Cross-country trails

44km

Snowboard parks

2

Half pipes

1

Number of runs

Ski and Snowboard School Class Kids 4 years (am) Kids 5-12 (am) Kids 5-12 full day Adults (am) Adults snowboard (am)

**** ***** ***** *****

5 Day Price £140 £186 £292 £164 £164

Group Max 8/12 8 8 8 8

Lesson times and group sizes are subject to change

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

Reservations 0844 273 6777 www.markwarner.co.uk

Easy

109

Intermediate

44

Difficult

24

Number of lifts Chair

94

Drag

65

Cable car

8

Gondola

8

Trains

2

Tignes Val Claret

Chalet Hotel L’Ecrin du Val Claret

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Built from timber in the traditional Savoie style, our stylish property in Tignes Val Claret, oozes charm and luxury with its elegant interior, spa and swimming pool.

Chalet Hotel L’Ecrin du Val Claret is on the outskirts of Val Claret village above Tignes Le Lac, and all 56 of its rooms have balconies with gorgeous slope views. Inside, it’s all cosy chic, with embroidered fabrics, carved wood furnishings and flatscreen TVs in the twins, doubles, interconnecting and family guest rooms. At the heart of this inviting chalet hotel lies a large lounge with local wood panelling and comfy sofas around an open fireplace, perfect for socialising or relaxing after a day on the pistes.

In the homely restaurant, small and large tables give you the choice of eating with your partner or family or joining new friends for a convivial meal. Our genial staff go out of their way to ensure you’re

relaxed and well fed, from breakfast (full English or continental) and afternoon tea comprising of a feast of fresh soups and home-made cakes, to the three-course dinners with wine. This is also the setting for the daily children’s high tea.

This is a popular option for families, with the ski slopes just a short walk away, a colourful crèche, children’s clubs for ages 3 to 12 and an evening listening service with DVDs and a quiet sleeping space for younger children. Kids will enjoy our indoor pool, while parents love easing their ski-weary muscles in the sauna, Jacuzzi and Turkish bath – or have one of our expert therapists tend to them in one of our four treatment rooms.

Free WiFi.

Chalet Hotel L’Ecrin du Val Claret December 56 rooms Adult

6

13

20

January 27

3

10

17

February 24

31

7

14

21

March 28

6

13

20

April 27

3

10

17

728

1016 1436 1942 1013 1013 1013 1116 1178 1215 2017 1178 1178 1178 1094 1094 1310 1310 898

628

Child 2-15 yrs

628

966 1386 1892

Childshare

364

610

938

893

893 1016 1078 1115 1967 1078 1078 1078 994

994 1260 1260 798

578

1149 1650 709

405

405

547 1048 1048 674

314

558

589

608 1614 589

589

589

547

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

19

Tignes Le Lac

Chalet Hotel Aiguille Percée

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Les Lac Le Bec Rouge

This cosy, charming chalet hotel with its perfect location just moments from the slopes in the heart of the village of Tignes Le Lac positively sparkles after a £2.5 million refurbishment.

A huge overhaul and expansion has transformed the Aiguille Percée into one of the jewels in the crown of the Mark Warner ski empire.

A swanky new sauna, steam room and swimming pool means you can soothe your aching muscles in style, or pop into the Viva therapy rooms for an indulgent massage or beauty treatment.

Guest rooms, all wood-panelled and en-suite, have been given a stylish makeover. There’s something to suit everyone, from twins and doubles, some interconnecting, to duplex apartment-style family rooms.

Many have a private balcony taking full advantage of the breathtaking

views of the Lac de Tignes and the Grande Motte glacier. Best of all, perhaps, the Aiguille Percée is just around the corner from the ski school meeting point and main gondola to the Espace Killy slopes.

Inside the hotel, the warm and welcoming dining room is the place to feast on hearty continental and cooked breakfasts that will set you up amply for a day on the pistes, for an afternoon tea including rich soups and luscious home-baked cakes, and then for a three-course evening meal including wines. For après-ski, there’s a convivial stoneclad bar and lounge area with a pool table.

Free WiFi.

Chalet Hotel Aiguille Percée December 55 rooms Adult

6 728

13

20

January 27

3

968 1367 1849 965

Child 2-15 yrs

628

918

Childshare

364

581 1094 1572

1317 1799 890 675

February 24

31

14

21

965

965 1043 1101 1136 1921 1122 1122 1122 1042 1042 1248 1248 898

628

845

845

943 1001 1036 1871 1022 1022 1022 942

942 1198 1198 798

578

386

386

521

521

314

568 1537 561

28

561

6

561

13

521

20

April

17

550

7

March

10

27

998

3

998

10

674

17

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

21

Val d’Isère France

Once the challenge of a day on Val d’Isère’s reliably snowy slopes is over, there’s a lively nightlife to enjoy in this justifiably popular French resort.

The Skiing

The Resort

It’s easy to see why Val d’Isère remains one of the best-loved French skiing destinations. It’s kept the charm and the feel of its rural village roots while growing into a modern resort with a lively atmosphere. Flaunt some fashion if you must, indulge in the crazy nightlife if you care to, but more importantly come for the skiing as there’s superb terrain and enough variety to suit everyone.

Val d’Isère is a popular family resort that provides entertainment and skiing for every age group. A family lift pass is excellent value and every 6-day Espace Killy pass gives free entry to the Centre Aquasportif with its swimming pools and wellness centre. There’s also a natural ice rink with a cosy restaurant for warming back up over hot chocolates.

The nursery slopes are in the middle of the resort and beginners can discover easy runs in breathtaking scenery above the tree line.

Stronger skiers have the vast Espace Killy to explore, from the challenge of the Solaise bumps to the wide open pistes of the glacier at Fornet. Off-piste enthusiasts are spoiled for choice and it’s the perfect place to combine off-piste guiding and instruction.

22

Val d’Isère truly comes alive at night and there’s a wide variety of restaurants, live music and dancing into the early hours if you’re in the party mood. The Moris Pub is a popular spot among many other bars and clubs.

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

A 6-day lift pass is valid for all lifts in Val d’Isère. An Espace Killy pass is valid for all lifts in Val d’Isère or Tignes plus one day’s skiing in La Plagne, the 3 Valleys and Les Arcs. There are 7 free nursery lifts in Val d’Isère and 4 free nursery lifts in Tignes.

Resort altitude

1850m

Skiing altitude

1500–3500m

Pistes

300km

6-day pass Adult (14-64 yrs) Adult (65-74 yrs) Adult (75 yrs+) Child (5-13 yrs) Child (under 5 yrs)

Val d’Isère

Espace Killy

Family 6-day passes

Espace Killy

£185 £148 Free £148 Free

£198 £159 Free £159 Free

2 adults & 2 under 18s 2 adults & 3 under 14s -

£635 £794 -

Skis

Adult prices from Child 3-6 years Child 7-12 years

£60 -

Beginners Intermediates Advanced Snowboarding

Equipment Hire 6-day hire (prices from)

Suitability for skiers

Boots

£30 -

Snowboard

Boots

£70 -

Kid’s Pack (Skis, boots & helmet) £68 £73

£40 -

**** ***** ***** *****

Suitability for non-skiers Good Cross-country trails

44km

Snowboard parks

2

Half pipes

1

Ski and Snowboard School

Number of runs

Mark Warner works closely with the best ski schools in each resort.

Easy

109

Intermediate

44

Difficult

24

Class Kids 4-13 (am) Kids 4-13 full day Kids Steep & Deep (13yrs+ school hols) Adults beginners Adults all levels (not beginners)

Days Mon - Fri Mon - Fri

Hours 09.00-12.00 09.00-12.00 & 14.00-17.00

5 Day Price £190 £280

Group Max 10 10

Mon-Fri Mon-Fri Mon-Fri

09.00-12.00 09.00-12.00 & 14.00-17.00 (Mon) 09.00-12.00

£190 £210 £190

8 -

Number of lifts Chair

94

Drag

65

Lesson times and group sizes are subject to change

Cable car

8

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

Gondola

8

Trains

2

Reservations 0844 273 6777 www.markwarner.co.uk

Val d’Isère

Chalet Hotel Le Val d’Isère

Chalet Hotel

Le Val d’Isère

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Situated in the heart of this chic ski resort, the Chalet Hotel Le Val d’Isère has an enviable location.

Walk out of the door and within minutes you’re in the hustle and bustle of the vibrant village centre with its shops, cafes, bars and lively nightlife. When you set out for the slopes in the morning, the hotel is just a stone’s throw away from the main ski lifts and ski schools.

Inside the hotel, you’ll find a cosy bar and lounge, with comfy sofas and armchairs, perfect for unwinding in the evening, or curling up in the afternoon with a book.

And you’ll love the spectacular views of the mountains and tree-lined slopes from the dining room’s floor-to-ceiling windows.

Located high up on the fourth-floor of the hotel, the dining room serves breakfast, afternoon tea and dinner with complimentary wine.

There’s a good choice of bedrooms, from singles, twins and doubles to a mini apartment, and all have their own en-suite bathrooms, televisions with British channels and hairdryers. Children can enjoy our spacious, sunny crèche and play with the latest toys and games or join in structured activities such as sledging, snowman building and face painting, all in the expert hands of our qualified British childcare staff.

To top it off, if you need a little extra help to relax those stiff muscles, there is a heated outdoor pool just alongside the hotel, available for hotel guests’ use at no extra charge.

Free WiFi.

Chalet Hotel Le Val d’Isère December 52 rooms Adult

6 693

13

20

January 27

959 1306 1719

February 24

31

7

14

21

March 28

6

13

20

April

3

10

17

27

3

959

959

959 1021 1085 1131 1900 1085 1085 1085 1038 1038 1187 1187 895

10

628

17

Child 2-15 yrs 593

909 1256 1669 884

839

839

921

985

1031 1850 985

985

985

938

938 1137 1137 795

578

Childshare

576 1045 1461

384

384

510

542

565 1520 542

542

542

519

519

314

346

671

949

950

671

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

25

Val d’Isère

Chalet Hotel Moris

Chalet Hotel

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If you’re looking for a fun, lively atmosphere with plenty of après ski and a great location, the Chalet Hotel Moris is ideal for you.

Located in the centre of town, with gorgeous views of the surrounding mountains, this hotel is just a 5-minute walk from the Solaise and Bellevarde lift stations and the ski schools.

After a day on the slopes, there’s plenty of entertainment on the doorstep, but many guests prefer to settle down for the evening in the hotel’s cosy first-floor bar or party downstairs in the Moris Pub. This chalet hotel is exclusively for adults outside school holidays, and is a great place to meet and make friends – whether you’re travelling on your own, as a couple or in a group, you’ll love the comfortable, easygoing atmosphere. Many guests come back year after year for the fantastic skiing and great social life the hotel offers.

There’s good food too, served in the first-floor dining room with its views of the bustling town.

We’ll set you up for the day with a cooked breakfast, and then welcome you home from the slopes in the afternoon with hot soup, bread and fresh home-made cakes.

A hearty three-course evening meal is accompanied by a choice of wines.

The bedrooms are simple but comfortable and there are plenty of single rooms available and even a quad room for groups of friends.

Some of the rooms at the Moris are en-suite, with the remainder sharing facilities.

The hotel is child-free for most of the season. In school holidays children 7 and up are welcome but no childcare is provided.

Free WiFi.

Chalet Hotel Moris December 32 rooms Adult

January

6

13

20

27

551

628

937 1076

February

March

April

3

10

17

24

31

7

14

21

28

6

13

20

27

3

10

17

695

757

757

728

774

774

1118

823

823

823

771

771

810

810

810

546

Child 7-15yrs

-

-

867 1006

-

-

-

-

-

-

1048

-

-

-

-

-

740

740

-

-

Childshare

-

-

562

-

-

-

-

-

-

783

-

-

-

-

-

486

486

-

-

753

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

27

Courchevel 1850 France

There’s no mistaking the fact that the most stylish place to ski in France is Courchevel 1850 with its almost inexhaustible skiing and glittering nightlife.

The Skiing

The Resort

Courchevel offers access to an almost overwhelming 600km of perfect pistes shared with the Méribel and Val Thorens valleys, and our Chalet Hotel Dahu in Courchevel 1850 puts you in the perfect place to make the most of the action.

Courchevel 1850 prides itself on being a resort that offers something for everyone, whether you’re travelling as a couple, a family or with a group of friends.

Known as the ‘St Tropez’ of winter sports, this exclusive resort is often in the headlines for its celebrity clientele but it’s more importantly renowned for its vast ski area and excellent lift system, which is virtually queue-free. In addition to the skiing, there’s a whole host of other activities on offer, some of which can be found at the Forum Centre, home to an indoor climbing wall, Olympic sized ice rink and a bowling alley. Plus don’t forget to try the famous 2k taboggan run.

After skiing out on the easy, perfectly groomed pistes that run through the centre of the resort, leisurely skiers can drop in on Courchevel 1650 for a relaxing lunch in the sun. Stronger and more adventurous skiers may head for the infamous couloirs at the top of the Saulire cable car or the powder fields of Mont Vallon. The forest above La Tania and Le Praz is just the spot for sheltered skiing in bad weather. Many will want to try the endto-end tour to the Maurienne valley (beyond Val Thorens) and back, which, thanks to the lift system, is comfortably possible in a day.

28

Courchevel 1850 is also renowned for its bars and restaurants. An impressive seven restaurants have been awarded Michelin stars, and there are a variety of luxury shops for a spot of browsing!

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

Reduced price passes are usually available at the start of the season. A Courchevel Valley pass is valid for the Courchevel and La Tania areas. A 6-day Three Valleys pass includes Courchevel, Méribel, La Tania, Les Menuires and Val Thorens plus one day’s skiing in each of Val d’Isere, Tignes, La Plagne and Les Arcs. There are 12 free lifts in the Courchevel valley for beginners.

Resort altitude

1850m

Skiing altitude

1300–3230m

Pistes

615km

6-day pass Adult (13-64yrs) Adult (65-74yrs) Adult (75yrs +) Child (7-12yrs) 2 skiers 3 skiers Family 2 adults and 2 children 7-18 yrs Additional child

Courchevel Valley

3 Valleys

£183 £165 Free £147 £351 £515 £589 £147

£216 £195 Free £174 £417 £614 £696 £174

Equipment Hire 6-day hire (prices from)

Skis

Adult prices from Child 7-12 years

£64 -

Boots

£35 -

Snowboard

£108 -

Boots

£43 -

Kid’s Pack (Skis, boots & helmet) £71

Ski and Snowboard School Mark Warner works closely with the best ski schools in each resort.

Class Kids Fun Factory 7-17yrs Kids Fun Factory 7-17yrs

Season Days Hours 5 Day Price Group Max Low Mon - Fri 09.15-13.30 Mon, Tue, Wed & Thu £355 8 09.15-17.00 Fri (inc lunch) High Mon - Fri 09.15-13.30 Mon, Tue & Thu £399 8 09.15-17.00 Wed & Fri (inc lunch)

Lesson times and group sizes are subject to change

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

Reservations 0844 273 6777 www.markwarner.co.uk

Suitability for skiers Beginners Intermediates Advanced Snowboarding

***** **** **** ***

Suitability for non-skiers Good Cross-country trails

152km

Snowboard parks

2

Half pipes

2

Number of runs Easy

52

Intermediate

206

Difficult

37

Number of lifts Chair

62

Drag

95

Cable car

40

Courchevel 1850

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If you’re looking for superb, varied skiing, a state-of-the art lift system with virtually no queuing and easy access to more than 600km of pistes, then the Chalet Hotel Dahu is the perfect choice for you.

Fantastically situated right in the centre of the chic, stylish resort of Courchevel 1850, this hotel not only has a great location but is extremely comfortable.

Inside, you’ll find a warm welcome from our staff who are on hand to ensure you relax. Sink into the huge, comfy sofas in the large open-plan lounge after a hard day on the slopes, and swap stories of the day’s action with your fellow guests. The bar is perfect for a game of pool or a relaxing drink or two.

Breakfast, afternoon tea and dinner are served in the spacious restaurant where you can opt to eat with your fellow guests or enjoy a more intimate meal if you prefer.

A hearty breakfast and inviting afternoon tea with plentiful home-made cake and biscuits are followed in the evening by a three-course dinner and complimentary wine. Our chefs make it their goal to tempt you with a selection of mouth-watering dishes.

All bedrooms are en-suite and a few can accommodate an extra child’s bed. Choose from single, twin, interconnecting rooms or the family room.

And to top it all off, there is an in-house Viva health and beauty salon, so you can spoil yourself with a pampering treatment or massage.

The Dahu welcomes children aged 7 and over throughout the season, however no childcare is provided.

Free WiFi.

Dahu December 20

January

39 rooms

6

13

27

3

Adult

-

795

1204 1600 898

Child 7-15yrs

-

745

1154 1550

823

Childshare

-

477

963 1360 628

February 7

14

21

March

April

10

17

24

31

28

6

13

20

27

855

855

864

919

958 1746 967

967

967

920

920 1058 1058

735

735

764

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867

867

820

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342

342

432

459

479 1397 484

484

484

460

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One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

31

Méribel France

Spread your wings and explore the Three Valleys from either of our two properties, with excellent skiing for all levels, famous après ski in Méribel itself or a quieter life in Méribel Mottaret.

The Skiing

The Resort

Discover, explore, have fun! Both Méribel and Méribel Mottaret, where our two timberclad properties nestle, are ideal bases for skiers who enjoy plenty of variety.

With plenty of skiing to suit all levels and a wide choice of other activities, it’s not hard to see why Méribel is a family favourite.

You won’t win a medal at the Olympic Centre but there’s an indoor swimming pool, climbing wall, ice-skating rink, ten-pin bowling, Turkish baths and more. Take off from the altiport for a spectacular scenic helicopter flight in the mountains.

Intermediates especially will thrive on the 600km of well-kept pistes; you can ski all week and still leave plenty of runs untouched. In the two villages and higher up, beginners can cut their teeth on a wealth of uncrowded nursery slopes.

Experts can tackle the infamous Courchevel couloirs and the Chanrossa bumps. If the weather closes in, the forest runs down the valley are the answer, while in sunny conditions, Val Thorens, Europe’s highest resort, is the place to head for.

32

Méribel is one of the livelier alpine resorts and has a good reputation for outstanding nights to match the excellent skiing, with bars and restaurants for every taste.

Méribel Mottaret is a little more reserved but has a good choice of bars and restaurants, including Le Rastro, which always has a good buzz. And if you do fancy an evening in Méribel, it’s easily reached by the free resort bus service (from the Chalet Hotel Tarentaise only).

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

Reduced price passes are usually available at the start of the season. A Méribel pass is valid for the Méribel area. A 6-day Three Valley pass includes Courchevel, Méribel, La Tania, Les Menuires and Val Thorens plus a day’s skiing in each of Val d’Isère, Tignes, La Plagne and Les Arc.

Resort altitude

1400–1750m

Skiing altitude

1300–3230m

Pistes

615km

6-day pass

Méribel Valley

3 Valleys

£183 £165 Free £147 Free £351 £515 £589 £147

£216 £195 Free £174 Free £417 £614 £696 £174

Adult (13-64yrs) Adult (65-74yrs) Adult (75yrs +) Child (5-12yrs) Child (under 5yrs) 2 skiers 3 skiers Family 2 adults and 2 children 5 - 18 yrs Additional child

Suitability for skiers Intermediates Advanced Snowboarding

Equipment Hire

Suitability for non-skiers Good

6-day hire (prices from)

Skis

Boots

Snowboard

Boots

Adult prices from Child 3-6 years Child 7-12 years

£64 -

£35 -

£108 -

£43 -

Kid’s Pack (Skis, boots & helmet) £63 £71

Mark Warner works closely with the best ski schools in each resort.

Season High Low Low High

Days Mon - Fri Mon - Fri Mon - Fri Mon - Fri Mon - Fri Mon - Wed & Fri

Cross-country trails

152km

Snowboard parks

2

Half pipes

2

Number of runs

Ski and Snowboard School Class Little Ones 4-5 years Little Ones 4-5 years Kids Fun Factory 6-17yrs Kids Fun Factory 6-17yrs Adults level 0-1 Adults level 2-4

***** ***** ***** ***

Beginners

Hours 09.15-11.15 09.15-11.15 09.15-13.30 Mon, Tue, Wed, Thu* & Fri 09.15-13.30 Mon, Tue*, Thu * & Fri 09.15-11.15 Mon-Fri & 14.30-16.30 (Mon) 09.15-11.15

5 Days £233 £212 £355 £399 £186 £159

Grp Max 6 6 8 8 7 7

Easy

52

Intermediate

206

Difficult

37

Number of lifts

* Full day 9.15-17.00 including lunch. Lesson times and group sizes are subject to change.

Chair

62

Drag

95

Cable car

40

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

MONT DU BORGNE 3153 m

AIGUILLE DU FRUIT 3051 m

MONT DU VALLON

MONT DE LA CHAMBRE

GLACIER DU BORGNE

2952 m

La Vanoise

2850 m

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Right on the edge of the piste with dazzling views of the mountains beyond, the Chalet Hotel Tarentaise is in the heart of the Three Valleys, offering you some of the very best skiing on its doorstep.

Inside, you’ll find charming home-from-home comforts. In the lounge, relax into the large leather armchairs and sofas in front of the roaring log fire, or enjoy a spot of pampering in the hotel’s beauty salon with sauna. You’re spoiled for choice when it comes to food; a full cooked breakfast in the dining room with its superb views, followed by afternoon tea with a selection of home-made cakes and a delicious three-course dinner chosen from the à la carte menu with complimentary wines.

Most of the gorgeously comfy bedrooms have balconies with views, and have extra beds for children. Choose from a twin room right through to a mini

apartment, all with en-suite bathrooms and flatscreen television with British channels.

Children love the hotel’s brightly decorated crèche, which opens straight out onto the snow, run by our great childcare team. The supervised lunch, high tea and evening crèche mean parents can relax and have some well-deserved down time knowing their kids are in good hands and enjoying themselves.

There are some good local bars and restaurants nearby, while for livelier nightlife, Méribel, where there are plenty of bars and restaurants, is just a free bus ride away.

Free WiFi.

Chalet Hotel Tarentaise December 41 rooms

6

13

Adult Child 2-15 yrs

-

Childshare

-

20

January 27

February 31

14

21

17

24

10

17

795 1292 1709 745 1242 1659

916 841

916 796

916 796

974 1035 1079 1885 1035 1035 1035 985 874 935 979 1835 935 935 935 885

984 1125 1125 884 1075 1075

-

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477 1033 1453

641

366

366

487

492

-

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540 1508 518

28

518

6

518

13

492

20

April

10

518

7

March

3

27

900

3

900

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

35

MĂŠribel

Chalet Loden

Key Tourist Information

Chalet

Loden

Ski School Meeting Point Ski Hire Cash Point Doctor

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Parc Olympique

If you’re looking for a ski retreat offering you a truly luxurious, pampered stay, the Chalet Loden fits the bill perfectly.

Snuggled amongst the pine trees with views over the village of Méribel, and easy access to the slopes, the Chalet Loden is a traditionally styled chalet with antique furniture and elegant rooms. Sleeping just 12 guests, the chalet has two live-in staff and a wonderful resident chef, who ensure that your every need is catered for in a delightful, homely atmosphere.

Each guest room (two doubles, four twins) is individually styled.

The deep beds all have Egyptian cotton bed linen. In the bathrooms you’ll find soft fluffy towels, thick bathrobes and heavenly-scented luxury toiletries. Up on the top floor, the three twin rooms have cosy wooden French sleigh beds. Many of the rooms offer views over the surrounding mountains.

Our staff will prepare you a freshly cooked breakfast to order every morning, with pastries, juice and coffee. When you return from the slopes, there is afternoon tea, with a selection of freshly baked home-made cakes and biscuits.

In the evening, enjoy canapés served by the log fire, followed by a delicious three-course dinner accompanied by superior wines and rounded off with a local cheeseboard.

The chalet is extremely comfortable. Sink into the overstuffed sofas, or when the sun’s shining, relax outdoors on the south-facing balcony stretching along the entire side of the living room. There’s satellite television, iPod and docking station and free WiFi. Children over the age of seven are welcome at Chalet Loden if the chalet is completely reserved by one group but there is no childcare available.

Chalet Loden December 6 rooms

6

13

Adult

-

Child 7-15yrs

-

20

January 27

February 7

14

21

March

3

10

17

24

31

795 1427 1427

872

924

924

924

924

1025 1493 1025 1025 1025 924

720 1352 1352

797

849

849

849

849

950 1418

950

28 950

6 950

13 849

20

April 27

3

10

17

924 1098

895

-

-

849 1023

820

-

-

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

37

La Plagne France

Up, up and away! One of the highest resorts in the Alps, La Plagne offers a great variety of exciting high-altitude skiing that you’ll find hard to beat anywhere in Europe.

The Skiing

The Resort

You’ll feel on top of the world in La Plagne, where most of the runs are between 2000m and 2700m, contributing to the resort’s snow-sure reputation. Beginners will love the generous nursery slopes right on the doorstep of our Chalet Hotel Christina. Book the special ‘Learn to ski’ package and you’ll soon graduate to the multitude of blue runs, which give second-week skiers the chance to spread their wings and discover the thrill of high-mileage skiing. Experts set their sights on the Bellecôte glacier with its superb long black pistes and untracked powder slopes – a rare opportunity to ski descents of more than 2000 vertical metres.

La Plagne enjoys an excellent reputation as a family ski destination, with lessons available for children from as young as 3 years. Our Chalet Hotel Christina, situated in Plagne Centre (1970m), is at the heart of the resort and occupies an ideal slope-side spot for a family or mixed-ability group holiday.

And there’s more! Take the spectacular double-decker Vanoise Express cable car to the Paradiski ski area of La Plagne and Les Arcs to open up over 425km of piste skiing.

38

Our own Scotty’s Bar with its large sun terrace at the foot of the slopes is a popular destination among the many bars and restaurants. For the more adventurous there’s always the chance to try your hand at night-time superluge sledging – a 7km run on closed pistes – or perhaps some moonlight skiing. There’s even a bobsleigh track built for the 1992 Olympics, with three different experiences including bob rafts.

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

La Plagne area opens on 20/12/2015. Paradiski area opens on 13/12/2015.

A Paradiski Discover pass entitles the holder to ski in La Plagne plus one day in Les Arcs. A Paradiski Unlimited pass gives full access to La Plagne and Les Arcs for 6 days.

Resort altitude

1970m

Skiing altitude

1250–3250m

Pistes

424km

6-day pass

La Plagne only

Adult (14-64yrs) Adult (65-71yrs) Adult (72yrs +) Child (6-13yrs) Child (under 6 yrs) Family pass (2 adult + 2 kids up to 17yrs) Extra child (up to 17yrs or 21yrs if student)

Paradiski Discovery £202 £158 £8 £158 Free £632 £158

£184 £144 £5 £144 Free £574 £144

Paradiski Unlimited £218 £170 £8 £170 Free £679 £170

***** **** **** ***

Beginners Intermediates Advanced Snowboarding

Suitability for non-skiers Limited

Equipment Hire 6-day hire (prices from)

Skis

Boots

Snowboard

Boots

Adult Child 3-6 years Child 7-12 years

£67 -

£39 -

£83 -

£39 -

Kid’s Pack (Skis, boots & helmet) £54 £67

Mark Warner works closely with the best ski schools in each resort.

Class Days Hours Snowman 3 years (am) Mon-Fri 10.00-12.30 Kids 4-13 (am) Mon-Fri 10.00-12.30 Kids 4-13 full day Mon-Fri 10.00-12.30 & 15.00-17.00 Adults (am) Mon-Fri 10.00-12.30 Mon-Fri 10.00-12.30 Learn to Ski• •(including lift pass, equipment hire and 5 mornings’ tuition)

5 Day Price £159 £159 £207 £159 £370

Cross-country trails

152km

Snowboard parks

2

Half pipes

2

Number of runs

Ski and Snowboard School

Group Max 7 10 10 10 10

Easy

90

Intermediate

34

Difficult

10

Number of lifts

Lesson times and group sizes are subject to change.

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

Chair

35

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42

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ER

IZ

LL

B AU C H E S

BE

IS

2050 m

RG

PE

BELLE PLAGNE

AT S

BE

C OM

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LA

CR

Domaine Nordique

DO

RC

DE R O CH

FO

RA

DE

LO

L

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CO

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POINTE DE FRIOLIN

Porte du Parc ational de la Vanoise

R

Suitability for skiers

PLAGNE MONTALBERT 1350 m

LONGEFOY

La Plagne

Chalet Hotel Christina

i

s Tele

Télém

étro

Tel e

sie

ge

du B

oul

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Funip

Chalet Hotel

Christina

Key Tourist Information Ski Hire Ski School Meeting Point

in

eco

uB

D ege

This large, welcoming chalet hotel with its wonderfully relaxed atmosphere is a real hit with families.

Best of all is the location – just take a look outside and you’ll see the piste right in front of you, with the lifts directly opposite the hotel and the ski schools 150 metres away.

Our staff take good care of you from the moment you arrive to the time you leave, carrying your bags to your room on arrival and offering a renowned childcare service including ski classes for children from as young as 3 years in the fun-filled Snowman Kindergarten.

The spacious restaurant and lounge are warm, wooden and bright - the perfect place for socialising with fellow guests. Tea, coffee and hot chocolate are available anytime during your stay, so you can stretch out on the fabulous first-floor sun terrace and keep an eye on your children playing in the snow below.

Dining in the restaurant is mainly served on large shared tables, although you’re perfectly free to choose a more private dining option if you wish. There’s plenty of delicious food, from full cooked breakfast and three-course dinners to a hearty afternoon tea with a choice of freshly baked cakes, breads and hot soup.

If you want to enjoy an early evening or after-dinner drink, relax in the hotel bar or for a spot of après-ski fun, pop into Scotty’s Bar & Restaurant just below.

The comfortable bedrooms can be configured to suit your individual needs, and many can take an extra cot or bed. All bedrooms have an en-suite bath or shower room.

Free WiFi.

Chalet Hotel Christina December 20

January

39 rooms

6

13

27

3

Adult

-

788 1044 1428 805

Child 2-15yrs

-

718

974 1358

705

647

Childshare

-

473

626 1000 483

460

February

10

17

24

31

7

14

21

767

767

767

880

924 1570 944

647

647

760

804 1500 824

460

460

528

554 1099 566

March

April

28

6

13

20

27

3

10

17

832

832

784

784

988

988

795

-

712

712

664

664

918

918

675

-

499

499

470

470

593

593

477

-

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

41

Les Deux Alpes France

Cool for beginners, experts and those crazy freestylers, Les Deux Alpes is lively, colourful and a great place to catch the skiing bug.

The Skiing

The Resort

You won’t just like it, you’ll love it! With an impressive snow record and aboveaverage sunshine to put you in the mood, Les Deux Alpes has over 200km of pistes and areas to suit all levels of skier and snowboarder.

Les Deux Alpes is known as a family resort and our Chalet Hotel Bérangère has excellent, spacious accommodation for all the family.

The resort positively encourages children by providing five free button lifts in the village and there’s a kids’ freestyle area too. Popular attractions include the outdoor ice rink and two sports centres.

The spacious nursery slopes at village level and an excellent array of easy runs on the glacier provide plenty of variety for beginners.

Intermediates can enjoy the versatility of the resort with both sunny skiing and long runs in the trees down to picturesque villages below. Thumbs up for the resort’s efficient lift system which allows experts to chase the abundant and demanding off-piste action. The Snowpark for snowboarders and freestylers is a top attraction and the ‘showtime kicker’, at nearly 4 metres, provides the ultimate challenge.

42

Les Deux Alpes is a lively village and one of the oldest resorts in France. For singles, couples and families you’ll find there’s a wide choice of bars and restaurants along the resort’s main street that will suit all pockets and tastes – including the La Porte d’à Côté, the Tribeca Bar & Restaurant and The Windsor Pub.

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

A 6-day pass gives free access to the swimming pool and ice-skating rink and 2 days’ skiing in Alpe d’Huez, 1 day in Serre Chevalier and 1 day in Montgenèvre Voie Lactée.

Resort altitude

1650m

Skiing altitude

1250–3568m

6-day pass

Pistes

200km

Les Deux Alpes

Adult (14-64yrs) Adult (65-71yrs) Adult (72yrs +) Child (5-13yrs) Child (under 5yrs)

£176 £160 Free £141 Free

Suitability for skiers Intermediates Advanced

Equipment Hire

Snowboarding

6-day hire (prices from)

Skis

Adult Child 3-6 years Child 7-12 years

£54 -

Boots

Snowboard

£31 -

Boots

£59 -

Kid’s Pack (Skis, boots & helmet) £40 £55

£31 -

Suitability for non-skiers Good

Ski and Snowboard School Days Mon to Fri Mon to Fri

Hours 09.15-12.00 09.15-12.00 & 14.30-16.45

5 Day Price £186 £297

Group Max 8 8

Mon to Fri Mon to Fri Mon to Fri Mon to Fri

09.15-12.00 14.30-17.00 09.15-12.00 & 14.30-17.00 09.15-12.00

£147 £134 £240 £147

12 12 12 12

IRE

28

Chair

25

Drag

24

Cable car

9

1

D ia

b le

1

BES

PE

R

DIA

B e lle c

D.V.A. PARK

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DÉTECTEUR DE VICTIMES D'AVALANCHE

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DIABLE 2400 m

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NEW E P RÊT t e s C ê cr es t it P e TES Ê CR

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Di ab le Va ll 3 on s3

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LA FÉE 2200 m

Th

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NEW

Di

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CRÊTES 2100 m

RI

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2 ALPES 1650 m

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2 ALPES 1800 m

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VALLÉE BLANCH 2100 m

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Reservations 0844 273 6777 www.markwarner.co.uk

PETI

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BELL

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42

FREESTYLE LAND

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Intermediate

SL

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19

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GLACIER 3200 m

CULA

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P uy S

Half pipes

T

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SK I

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Snowboard parks

NG

SU M

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

P u y S a lié

20km

Number of lifts

Lesson times and group sizes are subject to change.

ME

Cross-country trails

Number of runs

Mark Warner works closely with the best ski schools in each resort.

Class Kids 4 -12 (am) Kids 4 -12 full day (UK school hols) Adults (am) Adults (pm) Adults full day Adults snowboard (am)

**** **** *** ****

Beginners

La Mol

Les Deux Alpes

s dri E xpre s

Tele cab ine

Du

Dia

ble

Jan

Jandri Telecabine Du

Du Belle Et

Telesiege

Champam

Chalet Hotel

Bérangère

é

Te le

oile

sie

ge D

u

Vi lla

ge

Chalet Hotel Bérangère

Post Office Mur d’Escalade

Les Deux Alpes 3600

Key

Cinema Tourist Information Pharmacy Cash Point

An amazing location alongside the piste and the ski schools makes this chalet hotel an alluring choice in one of France’s oldest and most prestigious ski resorts.

Nestled at the foot of the slopes and facing south, with a superb uninterrupted view of the mountains, the Bérangère has a large sunny terrace and balconied rooms allowing you to make the most of the sparkling sunshine during good weather.

In the evenings, if you fancy a spot of après ski, there are plenty of seats in the lounge and bar - the perfect spot to chat to fellow guests about skiing while relaxing with a warming glass of mulled wine. On the lower ground floor, you’ll find a sauna, steam room and heated indoor swimming pool to soothe those tired muscles, and if you want to pamper yourself even more, try one of the fabulously indulgent beauty treatments and massages.

The sunny bedrooms are tastefully decorated with comfy beds and most have balconies too. There are plenty of room options from singles to family suites, and whether you come on your own, as a family or a couple, you’ll find everything you need. Children are catered for with their own clubs, offering plenty of structured activities, and our qualified childcare staff will take them to and from ski schools for you.

Meals are hearty and include a full cooked or continental breakfast, afternoon tea with freshly baked cakes, steaming hot soup and a choice of teas and juices, plus a three-course evening meal with a choice of complimentary wines.

Free WiFi.

Chalet Hotel Bérangère December 20

January

63 rooms

6

13

27

3

Adult

-

788 1043 1428 805

Child 2-15 yrs

-

718

973 1358

705

647

647

Childshare

-

473

626 1000 483

460

460

February

10

17

24

31

7

14

21

767

767

767

839

924 1570 944

647

719

804 1500 824

460

503

554 1099 566

March

April

28

6

13

20

27

3

10

17

832

832

784

784

988

988

-

-

712

712

664

664

918

918

-

-

499

499

470

470

593

593

-

-

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

45

Courmayeur Italy

A very Italian job! Long lunches, a stylish setting and stunning scenery combine well with great snow and varied terrain to make Courmayeur a memorable skiing experience.

The Skiing

The Resort

Spectacular views of the Mont Blanc massif and the magical atmosphere of the car-free, cobbled village make Courmayeur a fabulous place to ski. The resort has an excellent snow record, aided by a very impressive snow-making system. The ski area has a variety of easy and intermediate runs liberally sprinkled with inviting huts, each with a panoramic sundeck and spectacular view. Skis and boots can be left overnight in our ski shop at the base of the cable car. The nursery slopes are just at the top of the cable car for beginners to enjoy.

Relax â&#x20AC;&#x201C; in Courmayeur, skiing is only half the story. Delicious lunches are to be enjoyed and savoured (though some may prefer the empty slopes!) and early evenings are spent strolling around the stylish streets eyeing chic shops and simply people-watching.

For stronger skiers Courmayeur offers excellent opportunities, with famous off-piste runs such as the VallĂŠe Blanche into Chamonix and the Toula Glacier in the shadow of Mont Blanc. This is a great resort to hitch up with a guide and try some of the best value heli-skiing in Europe.

46

When the family comes off the slopes, the multi-sport centre, the Palasport, has ten-pin bowling, a climbing wall and other activities. The more adventurous might try a spectacular hot-air balloon trip.

Our Courmayeur chalet hotel is an adult-only affair outside school holidays. Kids over 7 are welcome in the school holidays but no childcare is available.

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

A 6 day Courmayeur pass includes 2 days in other Valle d’Aosta resorts such as La Thuile and Pila. A 6 day Mont Blanc Unlimited pass includes the Chamonix Valley. Free pass for children under 8 (born after Oct 31st 2007) when purchasing an adult same length consecutive day pass. Otherwise the pass rate for under 14 years old will apply.

Resort altitude

1224m

Skiing altitude

1702–2775m

Pistes

100km

6-day pass

Suitability for skiers

Courmayeur

Mont Blanc Unlimited

Adult (14-64yrs)

£173

£215

Adult (65+yrs)

£139

£183

Child (8-13 yrs)

£104

£183

£4

£87

Child (under 8yrs)

Beginners Intermediates Advanced Snowboarding

Over 65 years of age = born before 01/11/50. Under 14 yrs of age = born after 31/10/2001.

Suitability for non-skiers Good

Equipment Hire 6-day hire (prices from)

Skis

Boots

Snowboard & Boots

Kid’s Pack (Skis, boots & helmet)

Adult

£56

£29

£56

-

-

-

-

£45

Child 7-12 years

*** **** *** ***

Cross-country trails

32km

Snowboard parks

0

Half pipes

0

Number of runs Easy

7

Ski and Snowboard School

Intermediate

14

Mark Warner works closely with the best ski schools in each resort.

Difficult

4

Class Adults all levels

Days

Hours

Mon - Fri

10.00-12.50

5 Days Group Max £170

-

Lesson times and group sizes are subject to change.

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

Number of lifts Chair

9

Drag

7

Cable car

5

Gondola

1

Mt BIANCO 4810 m Punta Helbronner 3462 M

Mt BERRIO BLANC 3252 m Cresta D’Arp 2755 m

Arp Vieille Cresta Youla 2624 m

Reservations 0844 273 6777 www.markwarner.co.uk

Courmayeur

Chalet Hotel Cristallo

To Chamonix Val Veny Cable Car Monte Blanco Cable Car

Doctor

Post Office

Chalet Hotel

Cristallo

To Val Veny

Entreves Area

Lift Pass Office

Dolonne Area

We invite you to sample a taste of Italian hospitality in this stylish resort with its spectacular views of Mont Blanc, quality bars and restaurants and gorgeous cobbled streets.

The Chalet Hotel Cristallo is tucked away in a quiet side street just off the main Via Roma through the heart of the village.

Charm is the order of the day inside the hotel, with its beamed ceilings, whitewashed walls, antique furniture and stone floors covered with patterned rugs. The rich, wood-panelled bedrooms are comfortable and en-suite with a bath or shower.

Don’t miss our afternoon tea with steaming hot soup and home-made cakes. For dinner, choose from a variety of starters, main courses and desserts, accompanied by complimentary red or white wine.

In the evenings, relax in the intimate bar or spread out in the lounge and enjoy some après ski with your fellow guests. And don’t worry about aching limbs; the hotel’s sauna will take care of those for you.

The dining room is light and airy with elegant draped curtains and plenty of seating choices, whether you wish to join fellow guests at a larger table or dine as a couple.

A hearty breakfast is on offer and you can choose a full cooked breakfast or have a bowl of hot porridge made to order. There is also a continental option if you prefer.

This 26-roomed hotel offers singles, twins and doubles and is child-free for most of the season.

During school holidays, children aged 7 and up are welcome but no childcare is provided.

Free WiFi.

Chalet Hotel Cristallo December 20

January

26 rooms

6

13

27

3

Adult

-

-

926 1096 649

February

10

17

24

31

649

649

649

720

Child 7-15yrs

-

-

856 1026

-

-

-

-

-

Childshare

-

-

556

-

-

-

-

-

767

7

14

21

798 1209 798 -

March

April

28

6

13

20

27

3

10

17

798

798

700

700

796

745

-

-

1139

-

-

-

-

-

726

675

-

-

846

-

-

-

-

-

478

447

-

-

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

49

St Anton Austria

Looking good! Traditional charm, a splendid location and serious nightlife are the backdrop for big skiing, freeriding and the chance of some world-class off-piste action.

The Skiing

The Resort

The village centre is as eye-catching as the skiing. A wonderful mix of old and new architecture and car-free too, St Anton is well known as a resort for experienced skiers and snowboarders.

There’s plenty to occupy the family beyond the many skiing possibilities. In addition to the perennial resort favourites of ice skating and tobogganing, there’s a wonderful wellness centre with indoor and outdoor heated pools, children’s pool, sauna, whirlpool and massage. You can also take a sleigh ride together.

If you are a beginner, fear not. There are handy nursery slopes on the edge of the village and 24 easier runs to conquer.

Intermediates will find plenty of friendly runs across Gampen, Rendl and St Christoph. For a change of scenery and perfectly groomed pistes, head over to Lech and Zürs, easily reached by bus.

For the adventurous, the high-speed Galzig lift takes you from the resort centre to the magnificent unpisted bowls and gullies. Try the long blast down to Stuben, where the chairlifts serve a vast area of uncrowded north-facing powder fields.

50

By day St Anton is a quaint and peaceful town, but when evening comes the legendary après-ski scene takes over.

There’s a great atmosphere in the bars at the foot of the slopes and later you can join the partying in the pubs and clubs, many with live music and visiting DJs, including the legendary Krazy Kanguruh, the renowned Moosewirt or our very own Scottys Bar.

Reservations 0844 273 6777 www.markwarner.co.uk

Lift Passes

Resort Info

The Arlberg hands-free lift pass is valid for all lifts in St Anton, Lech, Zürs, St Christoph, Stuben and Sonnenkopf.

High season: 20/12 – 22/3. Low season: all other dates.

Resort altitude

1304m

Skiing altitude

1304–2811m

6-day pass

Pistes

340km

£179 £156 £64 £156 £108 £8

£156 £156 £64 £156 £92 £8

Suitability for skiers Intermediates Advanced Snowboarding

Equipment Hire 6-day hire (prices from)

Skis

Boots

Snowboard

Boots

Adult Child 7-12 years

£105 -

£55 -

£105 -

£55 -

Kid’s Pack (Skis, boots & helmet) £76

Suitability for non-skiers Good

Ski and Snowboard School Mark Warner works closely with the best ski schools in each resort.

Class Days Hours Kids 7-12 years Mon - Fri 10.00-12.00 & 13.00-15.00 (inc lunch) Adults ski (full day) Mon - Fri 10.00-12.00 & 13.00-15.00 Adults snowboard (full day) Mon - Fri 10.00-12.00 & 13.00-15.00

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

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ga

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35

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Rodelbahn

25

20

g

2a

8

1800

Za

Übungs lift

m

m

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8a M a ie n s e e

Gampen Bar Gampen Restaurant

20a

Schöngraben

6

5 3

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n

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34

Steissbachtal

9a

7a

5

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37

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Kandahar Restaurant Bella Vita Restaurant Verwallstube Patteriol Bar

be n

37

36

4a

6

4

4

st h ri

6

4a

9

8

11

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35

15a

10

9

Skihütte Alpe Rauz

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37

15b

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21

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R1

22

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R7

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1250

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Kapall Restaurant

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11

36

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Galzig 2185

11

26

15

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S1a

46

33 33

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9a

Chair

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ZIEL

S2

6

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13

Mattunjoch

Ma

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Albona Mittelstation

Sc

12

rg

Difficult

Ka pa

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13 17

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43

Schindler Kar

Mattun

11 a

18

Intermediate

Stanskogel 2757

16

3

59

19

l

14 Ulmer Hütte

Easy

Schindle Kopf 2474

Flexen Pass er

0

Weißschrofen Spitze 2752

15

g An

Half pipes

Knoppenjochspitze 2680

Vall uga

Va

1

Roggspitze 2746

Schindler Spitze 2660

14

Snowboard parks

Number of lifts

Va

Valluga View Restaurant

20km

II

START

Valluga 2811

Cross-country trails

Number of runs

5 Days Group Max £270 10 £201 10 £201 8

Lesson times and group sizes are subject to change.

1407

**** **** *** ****

Beginners

Ga

t 9

Low Season

Adult (aged 21-64yrs) Senior (aged 65-74yrs) Senior Active (aged 75yrs and older) Teenager (aged 17-20 yrs) Child (aged 9-16 yrs) Snowman (aged 8yrs and under)

S3

elstation

High Season

Hinteres Rendl Malfontal

Str Inns

St Anton

Chalet Hotel Rosanna

Nasserein

Nassere

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Nassereinlift

n

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Kindis

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St Anton Centre

en

Key Tourist Information

arl.rock arl.rock ActivityCentre Centre Activity

Galzigbahn

Chalet Hotel

Rosanna Station

Ski School Meeting Point Pharmacy

Tyrolean charm abounds and a sociable atmosphere reigns in this chalet hotel in the heart of a resort known for its skiing and après ski.

You’ll love the location of the Chalet Hotel Rosanna – it’s just off the pedestrianised main street and only a five-minute walk from the ski schools and the main lifts.

Inside this traditional chaletstyle building you’ll find plenty of Tyrolean charm, with ornately carved wooden ceilings and typically Austrian solid wooden furniture.

This hotel is adult-only outside the school holidays. The welcoming lounge with its private bar is a great place to socialise with fellow guests, as is Scotty’s Bar right next door, which has a lively, fun atmosphere and serves delicious pizzas too.

Meals are served in a charming dining room. Stoke yourself up for the day with a hearty cooked

breakfast or an appetising continental option with fresh pastries. And we make sure there’s plenty of home-baked cakes and warming soup available for high tea when you come in from the slopes, and in the evening, a delicious three-course meal accompanied by a choice of complimentary wines The well-styled bedrooms have a contemporary feel and en-suite bathrooms. Choose from twin or Austrian twin rooms (with two twins pushed together or a king-size with two single mattresses), many with their own balcony .

The hotel is child-free for most of the season. In school holidays kids aged 7 and up are welcome but no childcare is provided.

Free WiFi.

Chalet Hotel Rosanna December 20

January

55 rooms

6

13

27

Adult

-

767 1190 1600

Child 7-15yrs

-

-

Childshare

-

-

February 7

14

21

March 28

6

13

April

3

10

17

24

31

915

915

915

940

971

1140 1550

-

-

-

-

-

-

1520

-

-

-

-

-

916

916

714 1280

-

-

-

-

-

-

785

-

-

-

-

-

773

773

998 1570 1029 1029 1029 922

20

27

3

10

17

922

966

966

-

-

-

-

-

One-week prices In £s per person sharing a room, travelling by air from Gatwick on Sundays.

Two-week prices Add the price of the 2nd week to the 1st week price and deduct £200 (£100 only for childshare rate).

Travel details & flight supplements see pages 66 – 67.

Reservations 0844 273 6777 www.markwarner.co.uk

53

Zell am See Austria

Picture-postcard views, a pretty lakeside town and access to both the Schmittenhöhe ski area and Kitzsteinhorn glacier ensure this charming winter sports location has something for everyone.

The Skiing

The Resort

Perched on a small peninsula jutting out into a sparkling lake surrounded by breathtaking mountains, Zell forms a gateway to the Schmittenhöhe ski area above, where you’ll find slopes perfect for beginners and families and a vast fun park for all. The main ski lift (City Express Gondola) is a couple of minutes walk from our Mountain Lake Resort and the resort runs also finish here.

The origins of this traffic free, medieval town, live on in the weekly market stalls in the central square, while regional food and vibrant après ski abound in more than 100 restaurants, inns, chalets and pubs in the town and mountains. Cosy huts offer calmer après ski in the form of Kasnocken (pasta dumplings) and mulled wine accompanied by valley views, or the Kitzsteinhorn’s Ice Camp igloo complex has a vodka ice-bar and its Gipfelwelt 3000 offers the highest viewing platforms in Salzburg province and a mountain cinema.

The neighbouring resort of Kaprun, included on your lift pass and a short bus ride away gives you access to the vast snowfields on the Kilzsteinhorn glacier. Popular among freeriders and freestylers with more advanced skiing up to 3000m and guaranteed snow. Getting from mountain to mountain couldn’t be easier, with the shuttle free of charge to ski-pass holders.

54

Other treats include tobogganing, riding the Maisiflitzer Alpine Coaster and lake ice-skating. And Zell’s leisure centre, within easy walking distance of the apartments, has an indoor pool with waterslide, kids’ pool with pirate ship, ice rink, bowling and a new indoor–outdoor sauna complex.

Reservations 0844 273 6777 www.markwarner.co.uk

Resort Info

Lift Passes A 6-day hands-free lift pass is valid for all lifts in Zell am See and Kaprun.

6-day pass

High Season 20/12 – 20/3 £190 £145 £95 Free

Adult Youth (born between 1996 and 1998) Child (born between 1999 and 2008) Child under 6

Skis

Boots

Snowboard

Boots

Adult Child up to 14 Child 15-18 years

£96 £48 £76

£51 £26 £26

£104 -

£55 -

Class Kids 4-14 full day (4 hrs) Adults half day (2 hrs) Adults full day (4 hrs)

Days Sun to Thurs Sun to Thurs Sun to Thurs

Price £165 £139 £165

Group Max 10 10 10

Number of runs 23

Difficult

13

Number of lifts Chair

17

Drag

23

Cable car

13

6

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lift isi Ma 34

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M

Stangerbauer g Weißsteinalm ber

Kitz900m

30 n T

ah

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au 33 Sch hn aster aba Co

Unteraigen

32 31

28 27

30

29 26

25

S

33 ram Alpin o r23 Pan aisiflitze M

Kaprun K

ORTSKASSA Tickets

24

22

Areitalm

21

31

ah

b

eit

Schüttdorff

Ebenbergalm 14

SSchm

12b 17

ittentu

Köhlergraben

17 Reservations 0844 273 6777 www.markwarner.co.uk AREITBAHN I, Talstation:

Tennishalle Langlaufzentrum

nnel

11

13

Cabrio Bar Restaurant

Fischhornloipe

S

16

CongressCenter

10

eba h höh Ber Berghotel Jaga-Alm Jag

SCHMITTENHÖHE & SONNENALM, Talstation:

44

43a

Häferl

Schmitten

42 41

45

43

12

11

s ne

12a

S

tunnel

Hallenbad-Sauna Eishalle

cityXpress, Talstation:

S

Hot

69

Zell am See

n bah

m nal

Son

26

9 8

gb

15

6

23

Schmiedhofalm

Hochmais bahn Sonnenalm 1400 m

8

ah

24

3

Kettingalm

n 3 SONNKOGEL, Bergstation:

28

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S

Pinzgauer Hütte

ah n Ke ttin

5

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22 Berghotel Blaickner’s Sonnalm

12 11

15

28

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14

13

13

10

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27

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1 2

2

Gasthof Mittelstation

18 16

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10

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NE

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Schmitten Café Berghotel

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Glocknerhaus

31

31

SCHMITTEN, Bergstation:

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1

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11 herjett Gletsc bahn ma Panora

n

ne

h ba

Maiskogelalm

1

2

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Saulochalm

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Bre

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Black Mamba

Superpipe ICE CAMP

3

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Easy Park

Maiskogel 1675 m

12

NEW

Central Park

tra s

13 14

Panorama

Ex pre ess s

Langwiedbahn

Gletscherjet 2 Glets

11

Häuslalm

11

Schmittenhöhe enhöhe 2000 0m

AREITBAHN III, Bergstation:

12

n

10

hn ba tall Kris 10

1

11

Maurer 2074

WC

Gratbahn G

1

el-

7

nen8a bah ka r nen 8b Son

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9

Großvenediger 3674 m

5b

6

Krefelder Hütte

LANGWIED, 1978 m:

< Bruck-Fusch

Intermediate

5a

1

Bundessportund Freizeitzentrum

37

21

rsc

3a

Freeride InfoBase, Ice Camp Trail, Sportshop

38

Easy

Hi

S

3b

4b

cityXpres s

ahn 2

Alpincenter,Skyline, Parasol, Gletschermühle mit Terrasse

Kaprun Langlaufzentrum Schloss-(Nacht-)Loipe Pinzga-Loipe Westloipe

1

Maurerlift

4c

4a

T

Gipfelb

ALPINCENTER, 2452 m:

36

Half pipes

Kitz- & Keeslifte

1 T

Schmiedingerlifte T

Burg 39

3

>

1a

>

Großglockner 3798 m

40

Snowboard parks

Höhenloipe, Gletscher-Shuttle, Glacier Park, Magnetköpfllifte

Nationalpark Gallery, Cinema 3000, Panorama-Plattform „Top of Salzburg“

Rodelbahn

40km

GLETSCHERPLATEAU, 2900 m:

Gipfel-Restaurant

Lechnerberglifte erberglifte

Cross-country trails

Kitzsteinhorn 3203 m

GIPFELWELT 3000, 3029 m:

41

**** **** *** ****

Suitability for non-skiers Excellent

Lift pass, ski school and equipment hire are all pre-bookable in the UK – check our website or call our reservations team on 0844 273 6777 for up-to-date information, including special offers available on many dates. Please note that prices and details may vary from those published in this brochure as next year’s information was not available at the time of going to print.

e

138km

Snowboarding

Lesson times and group sizes are subject to change.

Gl

Pistes

Advanced

Kid’s Pack (Skis, boots & helmet) £65 £104

Mark Warner works closely with the best ski schools in each resort.

35

757–3029m

Intermediates

Ski and Snowboard School

Railgarden

Skiing altitude

Beginners

6-day hire (prices from)

tsc

757m

Suitability for skiers

Equipment Hire

Hochgebirgsstauseen Glockner–Kaprun

Resort altitude

Sonnkogel

B 30 19

29 Hochmaisbahn: NEW

Zell am See

Mountain Lake Resort

ress G City Exp

ondola

Mountain Lake Resort Key Tourist Information Pharmacy Cash Point

Lake Zell

A two-minute walk to the City Express ski gondola is just one of the attractions of these luxurious new ski apartments 150 metres from the lively centre of this charming Austrian resort. with integrated appliances and flatscreen TVs. All apartments have a double sofa bed in the living room suitable for 2 adults or children.

Glorious lake and mountain views from 1, 2, 3 and 4 bedroom apartments, including two penthouses, make this resort the best place from which to enjoy the delights of the Schmittenhöhe ski area as well as the atmospheric centre of Zell am See.

There’s an elegant restaurant and inviting bar on the ground floor, plus a swish sauna and steam room, perfect for unwinding at the end of the day.

The Mountain Lake Resort consists of 34 apartments spread over two new buildings.

Floor-to-ceiling windows make the most of the sparkling mountain sunlight, but triple glazing and underfloor heating ensure you stay toasty warm.

Mountain Lake resort apartments are offered on a self-catering basis with the option to upgrade to half board if you wish. There will be a Mark Warner representative on site to look after our guests and assist with all aspects of your skiing. Childcare is provided by Mark Warner nannies and is available for peak holiday dates. Check with our Reservations staff for details.

Decor varies by apartment, with some boasting a traditional Alpine look and others more modern; all have high-end Siematic kitchens

Free WiFi.

Mountain Lake Resort 1 Bed Apartments 2 - 4 people

December 19 26 1092

1178

2

9

January 16

23

30

6

1092

911

911

911

1005

1005

February 13 20 1139

966

27

5

966

966

March 12 19 966

966

26

April 2

911

911

Prices are for a one bedroomed apartment for 1 week which can take 2- 4 people.

For larger apartments, please call our Reservations dept.

Prices are based on self-catering and without flights or transfers.

Tourist tax and bed linen charge of £30 pppw to be added to above prices.

Reservations 0844 273 6777 www.markwarner.co.uk

57

Essential Ski Information

Ski, snowboard and boot hire We have carefully selected ski and snowboard hire shops that provide quality equipment, good customer service and value for money. We offer the option of pre-paying for hired skis, snowboards and boots at the time of booking your holiday.

Skis Standard skis: Suitable for beginner skiers who are learning to stem and make early parallel turns. The skis in this category are basic models (usually parabolic) that are easier to learn on.

Sport skis: The most popular skis.

An intermediate parabolic model suitable for skiers who can accomplish good parallel turns.

Suitable for intermediate and leisurely skiers.

skis, boots and helmet for children aged from 3-12 years (up to 14 years in St Anton). Should you wish a more advanced level of equipment it is advisable that you contact the ski hire shop directly.

Snowboards All our snowboard hire shops stock a range of boards & boots suitable for beginners to advanced freestylers. Each shop operates its own categories but as a general rule Standard boards/boots are suitable for beginners, Sport board/boots for early intermediates and Superior boards/boots suit more advanced riders.

Insurance

Superior skis: Suitable for good parallel to expert skiers. This category includes this year’s advanced models.

Prices for ski and boot hire do not include insurance cover for theft, loss or damage beyond repair. However, most Winter Sports insurance policies include insurance for hired equipment.

Boots

Cancellation

Standard/Sport boots: Mid-entry or clip boot, suitable for beginners and intermediates.

Superior boots: Primarily this year’s models with clips for more advanced skiers.

Boots are available up to UK size 12. Boots larger than this cannot be guaranteed and should be hired in the UK prior to departure, or by contacting the ski hire shop directly. For specific or technical equipment requests we would advise you to pre-book direct with the resort and our staff will be pleased to supply the telephone numbers for you.

58

Children’s skis and boots Ski & Snowboard We offer a ‘kids pack’ of standard instruction

Please note that if you wish to cancel your pre-paid equipment hire, you must do so 14 days before the departure date in order to claim a refund of monies paid.

Equipment cancelled within 14 days is subject to a 100% charge.

We regret refunds cannot be made for equipment not used or partially used.

Lift passes Lift passes can be pre-booked in the UK prior to departure and will be ready for collection on your arrival at your chalet hotel.

We offer pre-booking of group lessons for all levels of skier for both adults and children with our Mark Warner recommended ski schools. For complete beginners, a ‘Learn-to-Ski’ package for adults is available in La Plagne.

All the ski schools we recommend also offer private lessons, snowboard lessons and a variety of other courses. We strongly advise you to book all lessons in advance to avoid disappointment.

Booking and payment Booking and payment for all pre-booked ski school lessons/ski hire/lift passes must be made in the UK before your departure and as places are limited, we recommend that you book early, especially during the school holidays.

For further information, please contact our Reservations staff on 0844 273 6777.

Winter hosts From the moment you arrive at the airport, our hosts are on hand to help. They will accompany you on the transfer from the airport to resort, answering any questions you might have. Thereafter,

they’ll advise you on the ski area, arrange groups together, reserve tables at the best lunch stops and join you for lunch.

Courmayeur We offer ski hosting 4½ days per week. They’ll guide you around the slopes, finding the best snow conditions, the shortest lift queues and the best lunch stops.

Children aged 12 – 16 years are welcome to join as long as they are accompanied by an adult, while under 12s can join if all members of the group are from the same party. You can ski or board with a group for a half or a full day, or switch groups whenever you wish. It’s up to you.

Our hosts are advanced skiers and know the resort intimately, but they are not instructors or accredited mountain guides. If you are a beginner or you would like to explore off-piste, we can help to arrange lessons and offpiste guiding. We recommend that you book ski school before you travel, especially during busy school holiday periods.

Please note that we cannot guarantee our ski hosting service due to the interpretation of the service by the authorities in the countries in which we operate. Enforcement of unclear legislation may lead us to suspend the service at short notice.

Adult Ski Levels Level 0 Level 1 Level 2 Level 3 Level 4

Never skied before or half a day on a dry slope Can do basic snow plough turns, happy on green slopes Strong snow plough starting to parallel turn Parallel turns on blue slopes Confident parallel turns on blue and red slopes but needing confidence for black Level 5 Confident on all slopes Level 6 Competition standard - free-ride & free-style

Essential Chalet Hotel Information

Supplements

Security

Eating and drinking

In some of our chalet hotels certain room types may offer differing facilities, and therefore a supplement charge may be applicable.

For your safety and security all our chalet hotels are fitted with front door coded entry systems.

Where we operate childcare for the full season, we provide a 24 hour reception service with nightwatch cover.

A delicious breakfast buffet is served everyday in all our chalet hotels from 8am until 10am. Choose from a selection of cereals, breads and pastries, fruit, yoghurt or a cooked breakfast. Freshly brewed coffee, a choice of teas and fruit juices, are also available.

Single rooms/Sharing Some of our chalet hotels have single rooms at no extra charge.

If these rooms are full and you wish to book a shared twin, we will obviously make sure that the sharer is of the same sex.

Please note that you must be 18 years of age or over and we can neither guarantee your room type nor that it will be near the rest of your party.

Adult Only chalet hotels The following hotels are reserved for adults only on all dates except during school holidays when children from 7 years are welcome:

Room cleaning and service Rooms and bathrooms are cleaned daily (except for Thursdays when staff have a day off). Bed linen is changed at the end of each week; towels are changed midweek and at the end of the week. Room service is not provided.

Internet facilities WiFi is available in all our chalet hotels and is free of charge.

Afternoon tea is served on your return from the slopes including cakes, biscuits, bread, jams and honey.

Each evening you will be served a three course dinner offering a variety of meat, fish and vegetarian options. On two evenings, including arrival night, a buffet is served. Otherwise our daily menu offers a choice of three starters and three main courses and a selection of desserts or local cheeses.

Complimentary red and white wine is offered until coffee is served.

At dinner many guests enjoy the convivial atmosphere of a large shared table, while others prefer an intimate table for two or to dine together as a family or friends. Depending on the size and layout of the dining room, we will do our best to meet your seating wishes.

One evening a week dinner is not served giving you the chance to dine out at one of the excellent local restaurants. Our staff will be happy to make a reservation for you.

Please note: Mountain Lake Resort apartments are sold on a self-catered basis with an option to upgrade to half board.

Moris, Val dâ&#x20AC;&#x2122;Isère Rosanna, St Anton Cristallo, Courmayeur

Reservations 0844 273 6777 www.markwarner.co.uk 59

Essential Childcare Information

Essential Childcare information

60

Skiing... not just for grown ups With over 40 years of experience in providing family ski holidays, why not let us do the planning – leaving you to have the fun. Whether your children are skiers or non-skiers, babies or school age, our comprehensive childcare programme, superb nannies and recommended ski schools, makes for a relaxing holiday all round.

More reasons to choose us?

• Fully equipped in-house crèches • Qualified British nannies • Strict nanny to children ratio • Drop and collect ski school service • Pre-bookable childcare, ski school and ski equipment • Lunch and high tea supervised by our nannies • Free evening listening service • Private babysitting available

Reservations 0844 273 6777 www.markwarner.co.uk 61

Childcare

Our childcare facilities English-speaking nannies

Free evening listening service

The majority of our nannies have an NNEB, DCE, NVQ or equivalent qualification, or at least 2 years’ relevant childcare experience.

After a day on the slopes it’s great being able to enjoy a relaxing dinner or a drink in the bar knowing your children are safe and sound. Our free evening listening service means you can do just that. This service is available every evening from 7.30pm to 11pm, except for the night you arrive. *Not available at the Chalet Hotels Dahu, Cristallo, Rosanna, Moris and Mountain Lake Resort.

In-house crèches We’ve crèches in 6 of our Chalet hotels so you can drop your child off after breakfast and get straight out on the slopes. All our crèches are warm, bright and filled with toys, and equipped with essentials such as cots, potties, bottle sterilisers, microwaves and fridges.

Babysitting Individual babysitting can be arranged at an additional cost once you are in resort. This service is subject to the availability of staff.

Pre-bookable children’s clubs Our children’s clubs are hugely popular, so it’s best to pre-book a place in the UK when you book your holiday. Just ask our Reservations staff for details.

Resort

Accommodation

Toddler Club

Mini Club

Kidz Club

4 mths – 11 mths

1yr – 2yrs

3yrs – 5yrs

6yrs – 12yrs

Tignes

L’Ecrin du Val Claret Aiguille Percée

-

3 3

3 3

3 3

Val d’Isère

Le Val d’Isère

3

3

3

3

Méribel Mottaret Tarentaise

3

3

3

3

La Plagne

Christina

3

3

3

3

Les Deux Alpes

Bérangère

3

3

3

3

Zell am See

Mountain Lake Resort

-

-

-

3*

* School holidays only

62

Baby Club

Childcare

Our children’s clubs Baby Club 4 to 11 months

Toddler Club 1 to 2 years

Mini Club 3 to 5 years

Our Baby Clubs provide a warm, homely and secure environment. We provide a keyworker so the little ones are soon settled and contented. Your baby’s day is organised to fit in with their needs and, wherever possible, to your times for naps and feeds. So when your holiday’s over, you’ll hopefully be able to slip back into your normal routine.

Our Toddler Club is perfectly set up for this most lively minded age group.

Throughout the day our nannies provide a busy programme of games, stories, music and art to keep toddlers amused.

Weather permitting, there are buggy outings and snow play for the older toddlers. Where possible, we try to ensure that children have the same keyworker all week, and we do our utmost to adapt to your child’s usual daily routine.

Our Mini Club is pure fun! Children will enjoy sledging, snowman building and exciting cable car rides – often with a stop-off for a cup of hot chocolate.

The action continues indoors, with a full programme that includes arts and crafts, face painting and games. If you’ve a 4 or 5 year old who’d like to combine activities with learning to ski, we can arrange half-day ski school* with drop-off and collection by our nannies. In La Plagne, the Snowman Kindergarten ski school, is provided especially for 3 year olds.

Baby Club facts

Toddler Club facts

Mini Club facts

• Childcare x 6 days • 9.00am to 5.30pm daily • One nanny to two babies • Supervised lunch and high tea • Free evening listening service • £285 per child per week plus the relevant holiday cost

• Childcare x 6 days • 9.00am to 5.30pm daily • One nanny to three toddlers • Supervised lunch and high tea • Free evening listening service • £285 per child per week plus the

• Childcare x 6 days • 9.00am to 5.30pm daily • Supervised lunch and high tea • Free evening crèche service • £180 per child per week plus the relevant holiday cost * Ski school is at an extra cost.

relevant holiday cost

Kidz Club 6 to 12 years In the Kidz Club it’s all about action, with the emphasis on having fun in the snow. And if your children also want to ski, they’re still welcome to join. Our nannies can take them to and from ski school* and bring them back for lunch with the others from the Kidz Club. For non-skiers there’s a packed programme of entertainment from sledging, snow sculptures, face painting, games and treasure hunts. Our energetic nannies also supervise excursions such as bowling and ice skating for which there’s a small extra charge.

Let our childcare staff do the ski school run Children off to ski school? Our childcare staff will drop the children off and pick them up when it’s over. They’ll ensure they’re settled into their class and collect them for lunch back at the chalet hotel.

At the end of the day, it’s back to the chalet hotel for tea.

Kidz Club facts • Childcare x 51/2 days • 9.00am to 6.30pm daily (1pm on Saturdays) • Supervised lunch and high tea • Free evening listening service • £155 per child per week plus the relevant holiday cost. * Ski school is at an extra cost.

Please note we can only take children to/from the Mark Warner recommended ski school.

Reservations 0844 273 6777 www.markwarner.co.uk 63

Childcare

Learning to ski Whichever resort you choose, we offer excellent ski schools for children. We take great care to choose the best in order to make learning as much fun as possible. All the instructors are English speaking and skilled at teaching children, so your child will settle in quickly and enjoy their lessons. Ski schools usually take children from 4 years and class sizes are usually no more than 10, and often smaller, so everyone gets plenty of individual attention. We’ve places reserved in all our recommended ski schools but these spaces are limited due to small class sizes, so it’s essential to book early – especially for the school holidays.

64

Step 1 Book your lessons in advance with our Reservations staff, ideally when you book your holiday to secure a place.

Step 2 A ski school representative, will visit your chalet hotel on arrival day to discuss which class is best for your child. Depending on the resort and your child’s age, classes are either half or full days.

Step 3 Lessons are lightly structured with an emphasis on learning by copying and having fun. At the end of the week each child is presented with an award and a certificate to celebrate their achievements on the mountain.

Ski from 3 years Being little doesn’t mean missing out on the ski fun. The Snowman Kindergarten in La Plagne is the perfect way to get 3 year olds started.

In the ski playground your child will have a wonderful time under the watchful eye of an English-speaking instructor.

When they’re feeling confident in the snow, they’ll move on to the little draglift and ski down the gentle nursery slope.

Childcare

Leave it to us Travelling with children means there’s a lot to think about, so we’ve tried to do some of the thinking for you. Hopefully we’ve covered most things below, but if you’ve any other questions, don’t hesitate to call us; our specialist childcare team are only too happy to help.

Children’s equipment At all our chalet hotels offering childcare, we supply travel cots and cot bedding, steam sterilisers, nappy changing facilities, baby baths and potties. Nappies, processed baby foods and powdered milk can all be bought locally, but if your child is used to a particular brand, it’s best to bring your own supplies. Please also bring a small rucksack (labelled with your child’s name) for your child’s belongings during the day.

Children’s beds Children aged two and over will have a bed. If you need a bed ‘side’ to prevent them falling out, please request this via our After Sales department on 0844 884 3806.

Illness Should your child become ill, we ask you to take over your child’s care to reduce the risk of spreading infection. Once an exclusion period has applied, re-admission will be at the discretion of the Childcare Manager.

Children with special needs If your child has special needs we’ll do our best to accommodate them.

We simply ask you to call us before booking your holiday to discuss what arrangements we might need to make and to ensure that we are able to help you on your chosen departure date.

Private nannies Unfortunately we can’t allow informal supervision in our children’s clubs by nannies not employed by Mark Warner as this may lead to problems with accountability and legal responsibility.

Breakfast: Children to be supervised by parents.

Lunch: Children booked into children’s clubs and lunching at the chalet hotel are supervised by the childcare team.

High Tea: At 5pm a high tea is served to the younger children.

Early Dinner: During school holidays, an early dinner is served at 7pm.

At all mealtimes we ask that you supervise your children, unless they are booked into our children’s clubs where a member of the childcare team will supervise. Children who have early dinner or high tea are not expected to attend dinner later, as this is an essentially grown-up occasion.

What we provide

What to bring • Bag – labelled with child’s name • Suncream – factor 30+ • Gloves – not wool • Sunglasses/Goggles • Snow suit – wind and shower proof • Clothes to layer under suits • Ski helmet (usually available for hire in resort) • Warm hat – not wool • Boots – suitable for snow • Pocket money – for those children in ski school to buy a drink/snack

Children’s mealtimes in chalet hotels Our Chefs and Childcare Managers work closely together to ensure that the meals we produce are nutritious and tasty, and appealing to children.

If your child has any special dietary requirements (we provide vegetarian options among our choices) or allergies, please inform the Childcare Manager on arrival or when booking your holiday.

• Ski socks • Swimsuit/Aqua nappies (applicable to chalet hotels Le Val d’Isère, L’Ecrin and Bérangère) • Nappies and nappy sacs • Wet wipes/lotion and cotton wool • Cream • Comforters (if required) • Bottles/feeder cups • Formula milk • Pushchair

• Travel cots for under 2 years • Highchairs • Potties • Baby baths • Bed sides • Bottle sterilising facilities • Full-fat milk (UHT) • Jars of purées

• Bibs

Reservations 0844 273 6777 www.markwarner.co.uk 65

Travel Information

Flight details As our travel arrangements are made many months in advance, the flight details shown in our brochure and on our website are provisional flight arrangements and approximate flying and transfer times. All flight timings are provisional and may change up to the point of departure. Your flight numbers and timings will be confirmed when e-tickets are issued approximately 7 – 10 days before departure. The airline or likely airline which will operate your flight will be advised at the time of booking.

Where we can only advise you of the likely airline at the time of booking, we will confirm this as soon as we are in a position to do so. Bookings are not accepted on the basis that they are conditional on particular flight timings or carriers and a change of flight timing or airline does not entitle you to change or cancel your holiday unless otherwise stated in our booking conditions.

On busy dates it may be necessary to buy in extra seats which may be with different airlines and operate at different times to those shown in our brochure or on our website.

Supplements may be payable for these flights. As transfers for these extra flights will be operated in conjunction with our usual flights, there may be a short waiting time at the airport.

Scheduled and regional flights In addition to our contracted flights as listed, we can request further seats, subject to availability, from many airports. Price supplements for these will be payable. Please enquire at the time of booking and full details will be given to you. Scheduled flights may operate at different times to our charter flights and separate transfers may then need to be arranged and paid for. Please note that if you miss your outbound scheduled flight, you must contact us or notify the airline directly to ensure your homeward flight is not affected.

Flight Information

Connecting flights

Please note that those under 2 years of age on the date of return travel to the UK are not allocated a seat on the aircraft or transfer coach and will need to sit on a parent’s knee. Infants are not provided with a meal on the flight, however the cabin crew will be happy to heat up food you have brought with you. Scheduled airlines make charges for infants of which we will advise you at the time of booking, where applicable.

Please note that flight timings given at the time of booking are provisional and subject to change.

Bookings cannot be accepted on the basis that they are conditional on particular flight timings. Guests with onward connections should allow plenty of time in the event of a schedule change or flight delay. We strongly recommend that tickets for onward connections are booked on a fully flexible basis to accommodate any changes or delays.

Travel details and tickets/e-tickets E-tickets will be sent to you approximately 7 – 10 days before the start of your holiday. For e-ticketed flights we must have an up to date email address for your booking. Please carefully check your documents upon receipt as flight details can sometimes change from those published in the brochure, on our website or detailed on your confirmation invoice. Bookings made within 10 days of departure will be subject to a minimum £15 per person late booking administration fee.

Supplement from

Ladies who are more than 33 weeks pregnant on their return date cannot travel on our charter flights. After the 28th week of pregnancy, a medical certificate

Transfers Grenoble to

Courchevel 1850

2hrs 30mins

£20pp

Méribel/Mottaret

2hrs 30mins

France

Gatwick to Grenoble

1hr 30mins Small Planet -

Gatwick to Grenoble

1hr 30mins BA

Heathrow to Grenoble

1hr 30mins BA

£35pp

Val d’Isere

3hrs

Manchester to Grenoble

2hrs

£35pp

Tignes

3hrs

Birmingham to Grenoble

1hr 45mins Monarch

Les Deux Alpes

1hr 45mins

La Plagne

2hrs 45mins

Friedrichshafen

St Anton

1hr 30mins

Geneva

Courmayeur

1hr 15mins

Jet2

£35pp

Austria Gatwick to Friedrichshafen 1hr 50mins Monarch

-

Gatwick to Geneva

-

Italy

66

Pregnancy

Transfer time

Flight time Airline

Courmayeur

In an attempt to alleviate airport congestion, check-in desks are opened at least two and half hours before the scheduled departure time. We would ask you to plan to arrive at the check-in desk with plenty of time and we recommend not less than two hours prior to the scheduled departure time.

Resort

Route

St Anton

Check-in

Airport

Resorts Courchevel Méribel Val d’Isere Tignes Les Deux Alpes La Plagne

Infants

1hr 30mins Monarch

confirming ‘fitness to fly’ is required which must confirm the expected date of birth. This must be issued as close to your departure date from the UK as possible. Scheduled airlines have their own policies on pregnancy which will apply. Please also check your insurance policy for any restrictions on cover provided.

Airport representatives For our charter flights, our own Mark Warner representatives will be on hand at your departure airport to assist during check-in. Details of our UK representatives can be found on our website and will be displayed on your e-ticket. When you arrive at your destination airport, our overseas representatives will be waiting to welcome you after you’ve come through Customs and escort you to your transfer coach.

Baggage allowance and ski carriage At the time of going to print, baggage allowances per person are as set out below. However, please check our website for up to date information before you travel.

British Airways charter 20kg hold luggage carried in 2 bags.

Ski boots count towards your hold baggage allowance.

Infants receive a 20kg allowance in one bag, plus pushchair.

Seated passengers receive 20kg hand luggage.

Ski or snowboard carriage is an additional charge and must be prebooked DIRECT with Mark Warner.

Monarch Airlines 20kg hold luggage allowance in 2 bags. Ski boots can either be carried as hand luggage or count towards 20kg allowance.

Infants receive 10kg allowance in one bag, plus pushchair.

Seated passengers receive 10kg hand luggage.

Ski or snowboard carriage is an additional charge and must be prebooked DIRECT with Mark Warner.

luggage measuring no more than 56 x 45 x 25 cm which must fit in an overhead locker may also be taken.

Hand luggage allowances vary by airline. Note that British Airways do not allow ski boot bags to be carried as hand luggage.

one flight and any delay in flights arriving can cause a delay in the coach departing from the airport.

Delays of more than 12 hours on either the outward or homeward journey may be covered by your personal travel insurance policy.

Ski/snowboard carriage is charged at £30 per set/board and must be pre-booked with us in advance as the amount of sets/boards we can carry is restricted by the airline. If you do not pre-book, the charge at the airport will be £50 per set/ board, subject to the airline agreeing to carry them. If you are refused carriage of your skis or snowboard, you are responsible for getting them to your resort at your own cost.

Skis should be packed in a ski bag and have the bindings and tips well protected. Skis or snowboards only should be packed in ski bags with no other items of clothing or boots as the airlines may ask you to remove them.

Coach transfers

On our British Airways charter flights you can now pre-book front row or over wing exit seats, allowing you to enjoy extra comfort on your journey. The return cost is £20 per person and must be pre-booked with Mark Warner. Front row seats are available to all, over wing exit seats can only be occupied by fully mobile passengers.

To book the carriage of skis/ snowboards or to pre book seats please ensure that you advise our Reservations staff at the time of booking or our After Sales Department on 0844 884 3806.

Private coaches are used for transfers between the airport and resort. Approximate transfer times are shown on page 68 but these can vary according to traffic or weather conditions. Please note that coaches may be meeting more than one flight and therefore, depending on flight arrival times, you may have a short wait at the airport for passengers on other flights. On some transfers a short stop is planned for refreshments.

Own transport For travellers making their own way to resort, we may offer a discount on the travel inclusive holiday cost, depending on the departure date and destination. However there will be a charge if you wish to use a coach transfer. This discount is only applicable to holidays sold at full brochure price and will only be given if we are advised at the time of booking that you do not require our flight or transfers and cannot be added at a later date.

Passport & visa requirements

Catering Food and beverages on board the aircraft differ according to the flight/ airline you are booked with. British Airways flights offer a light snack, our other flights operate a “buy on board” service with a choice of hot and cold beverages, snacks and light meals for you to purchase. Please check with us at the time of booking.

Travel delays

In the event of a delay departing from your UK airport, we do not Jet 2 provide refreshments, meals or 22kg hold luggage which must accommodation. However, in be carried in 1 bag. Ski boots certain circumstances, the airline count towards your hold baggage may provide assistance and our allowance. Seated passengers airport representatives will be able receive 10kg hand luggage. to advise. For delays on the return Additional bags can be booked journey, we endeavour to arrange directly with Jet 2, however please for the provision of assistance on the note that ski or snowboard carriage following basis: for a delay of more is an additional charge and must than 3 hours, light refreshments; be pre-booked DIRECT with Mark for a delay of over 4 hours a meal Warner. and for overnight delays, hotel Even if you are combining your total accommodation and meals as luggage allowance for your family/ appropriate. The provision of these group, there is a weight restriction of facilities cannot be guaranteed as a maximum of 32kg per item of hold circumstances often change and baggage. If you go over this limit, at all times our representative’s you may be required to split your decision is final. Transfer coaches bags at check-in. One piece of hand are occasionally meeting more than

For holders of British or EU citizen passports, no visas are required for visiting any of the European countries featured in this brochure.

Citizens of other countries should consult their embassies or consulates for applicable passport and visa requirements.

For British Citizens, adults require a ten year British passport for all the countries we operate to and children a five year British passport.

A British passport presently takes approximately 3 to 6 weeks to obtain. If you are 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. Full details are available by either telephoning the Passport Office on 0300 222 0000 or visiting their website www.gov.uk/browse/abroad/ passports If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel.

Please also check the validity of your passport, as some countries require passports to be valid for a certain length of time, which may be up to 6 months, after the end of your holiday arrangements. If you are unsure, please contact the appropriate embassy or consulate of the country you are travelling to.

It is the party leader’s responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. We cannot be held responsible if guests are prevented from travelling or re-entering the UK due to the lack of valid passports or visas.

The Foreign Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.

Health At the time of publishing this brochure, no vaccinations were required for visiting any of the countries featured in this brochure.

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure.

Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org Information on health abroad is also available on www.nhs.uk/Livewell/ Travelhealth. For holidays in the EU / EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from from www. ehic.org.uk. The EHIC may entitle you to reduced cost, sometimes free, medical treatment in public hospitals and clinics while you’re in a European Economic Area although restrictions apply. It must be noted, however, that the EHIC is not a substitute for suitable travel insurance which must be taken out before departure. If you are undergoing any form of medical treatment, we recommend that you consult your GP in good time prior to departure and ensure that you take sufficient medicine and corresponding prescriptions with you where necessary. In some countries the services and drugs provided may be of a different standard to that received in the UK. Please remember to pack any vital medicines in your hand luggage. Health requirements and recommendations may change and you should check the up to date position in good time before departure.

For further travel information details, please telephone our Flight Operations Department on 0844 884 3820.

Reservations 0844 273 6777 www.markwarner.co.uk 67

How to book

Reservations 0844 273 6777

New bookings only

Mon to Fri Saturday Sunday

9am to 7pm 9am to 5pm 10am to 4pm

After Sales

0844 884 3806

Mon to Fri Saturday

Bookings already made 9am to 6pm 9am to 4pm

Please note that office hours may vary seasonally, please check our website for details. We are open on Sundays most of the year.

Booking direct You can make a booking either

Malvern Travel by callingWorld us direct on the number or online via our website at 44 above Somers Park Avenue www.markwarner.co.uk (Please Malvern note, not all holidays we offer can WR14 1SDonline – if unsure, please be booked Telcheck 01684 562406 with our office). At the time of

booking, you will be required to give us credit/debit card details for the deposit(s) (or full balance if booking within 10 weeks of the start of your holiday) . For all bookings we will then give you a reference number for you to quote on all correspondence/ calls. Please note all payments made by credit card incur a 2% handling fee (not applicable to debit cards). If the card issuer increases its charges to us, we reserve the right to increase this handling fee. Online bookings cannot be made less than 72 hours before departure.

68

Booking via your travel agent Call in and see your local authorised travel agent who will check availability and make the booking on your behalf. At the time of booking, you will be required to give your travel agent your credit/ debit card details for the deposit(s) (or full balance if booking within 10 weeks of the start of your holiday).

Alternatively you must agree that your travel agent will receive all appropriate payments within three working days of your booking having been made. They must then send us deposit(s)/full payment as applicable.

Please note that bookings made direct with us may not subsequently be transferred to a travel agent.

Payment Deposit payments are £125 per person (excluding infants for whom no deposit is payable). We regret we cannot accept passengers under the age of 18 unless accompanied by an adult. Please note that telephone conversations to our Reservations/ After Sales departments may be monitored/recorded for training or customer services purposes.

If you are booking within 10 weeks of the start date of your holiday you must pay or send the whole cost of the holiday immediately you book.

Please note: We cannot accept personal cheques received less than 21 days before the start of your holiday. Bookings made within 10 days of the start of the holiday will be subject to a minimum £15 per person late booking administration fee. We will send you/your travel agent as applicable a confirmation invoice as soon as practically possible after receiving all appropriate payments.

Address for Payment Payments (other than those made by credit or debit card over the telephone/online) must be sent to the following address:Mark Warner Ltd 20 Kensington Church Street London W8 4BA Please note: All bookings are subject to availability.

Your Contract Please also read carefully our booking conditions on pages 70 - 73 of our brochure and on our website at www.markwarner.co.uk. By asking us to confirm your booking, you are liable to be regarded as having had the opportunity to do so. The booking conditions together with the information contained in this How To Book section and our Travel Information found on pages 66 - 67 of our brochure and on our website at www.markwarner.co.uk form the basis of our contract with you. A binding contract between us comes into existence when 1) we or your travel agent have received all appropriate payments at the time of booking and 2) we have verbally confirmed the booking to you or your travel agent over the telephone or, in the case of online bookings, we have despatched our confirmation invoice to you.

Prices and brochure accuracy Changes and errors Please note that holiday information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of publication, regrettably errors do occasionally occur. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Your chosen holiday/arrangements (including the price) will be confirmed on your invoice. Please note that bookings made prior to publication of the relevant brochure may be subject to significant changes upon confirmation of the programme and publication of the brochure.

Please read clause 6 of our booking conditions for more details. During the season it may be necessary on certain dates to purchase extra flights and/or coach capacity. This may result in an increase in costs as we cannot always negotiate the same favourable seasonal rates.

We will, however, only pass on such increased costs to you where your booking has not been confirmed. All such extra costs will be advised to you at the time of booking.

For price increases after booking, please see clause 3 of our booking conditions – Prices and surcharges.

Final payment Please send the final payment so that we receive it no later than 10 weeks before the start of your holiday. This date will be clearly indicated on your invoice and failure to pay by this date may mean that your holiday will be cancelled and cancellation charges will apply – see clause 1 of our booking conditions. Should you indicate at the time of booking, your balance will automatically be debited from your credit or debit card approximately 10 weeks before the start of your holiday using the details you gave at the time you booked your holiday (all credit card payments incur a 2% handling fee). Please note, we do not provide receipts for payments unless this is requested at the time of booking.

Altered bookings All amendments to bookings must first be requested by telephone to the After Sales Department on 0844 884 3806 (and confirmed in writing if requested by them) or by email (if you have booked direct with us) to administration@markwarner.co.uk or if you have booked through one of our authorised travel agents, through the agent. We will endeavour to assist if we can. Once we have issued the confirmation invoice, there will be a charge of £35 per person per occasion a change is made (if the change can be made) except as set out below. Amendment may result in the recalculation of the holiday price and the loss of previously applicable discounts or other special offers if the amendment means the conditions applicable to the previous calculation or a discount or other offer are no longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room).Changes made within 10 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply, please see clauses 4 and 5 in our booking conditions for further details (note that these cancellation charges apply to all pre-booked elements of your holiday).However, if the change is to increase the number of persons booked (without any other change), no amendment fee or cancellation charges will be payable (although you will of course have to pay any increase in the total holiday cost). Subject to meeting the conditions set out in clause 5 of our booking conditions, no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, an amendment

fee of £35 per name change will be payable if on charter flights. For scheduled flights, the airline may treat any change (including a name change) made after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges. Accordingly, you may have to pay the full cost of the flight(s) in question again as well as the amendment fee of £35 per person affected.

Travel details and tickets Your e-tickets will be sent to you approximately two weeks before the start of your holiday. For e-ticketed flights we must have an up to date email address for your booking. Please carefully check your documents upon receipt as flight timings can sometimes change from those published in the brochure, on our website or detailed on your confirmation invoice.

Flight inclusive holidays All the flights and flight-inclusive holidays in this brochure and on our website are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that the holiday you have booked is described on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate Advance Passenger Information System (APIS) For security reasons, most European and many other countries now require airlines to provide information about their passengers before they fly.

This is known as Advance Passenger Information or API and includes full names, dates of birth, nationality, gender and passport details of all passengers but other details may also be required. The airlines set their own deadlines for receipt of this information which may be well in advance of departure. If it is not provided when required, you may be refused boarding on your flight. In this situation, full cancellation charges will apply. Accordingly, you must provide us with all information we ask you for when we ask for it. Where you make your own flight arrangements, you are responsible for providing API to the airline, if booking direct, or to your travel agent, when requested to do so. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your holiday, cancellation charges will apply as set out in our Booking Conditions.

controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday or other services you have requested can be provided (for example your airline, hotel, other supplier, credit/debit card or insurance company or bank). We only provide third parties with the personal data they require in order to deliver their services or which we are legally obliged to provide. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will be unable to fulfil your booking.

Data Protection

Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA).

EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein.

We may also store, use or otherwise process personal data outside the EEA if your holiday is to take place or involves suppliers outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government / public authority in order to provide your holiday.

For the purposes of the Data Protection Act 1998, we are a data

We would also like to store and use your personal details for future

marketing purposes (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes. Occasionally, we may sell clients names and addresses to other companies or organisations who offer goods or services which we feel may interest you. If you do not want us to do any or all of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee.

In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

Our website uses cookies. We may use a feature of your browser called a cookie to assign your computer a ‘User ID’. Cookies do not contain information by which Mark Warner can identify you. They identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Mark Warner may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising or content services which Mark Warner believes may be of interest, based on that information. To disable your cookies, please refer to the help menu within your Internet browser.

Reservations 0844 273 6777 www.markwarner.co.uk 69

Booking Conditions Winter Ski 2015/16 Applicable for winter ski departures from October 2015 to May 2016

them as the context requires. Before making a booking with us, you must ensure you have read and understood these Booking Conditions (raising any Communications between us queries you may have with us). By For bookings made directly with us asking us to confirm your booking, you online we will send our confirmation are liable to be regarded as having had invoice and any applicable amendment the opportunity to do so and to have or cancellation invoice to you by actually done so before a contract email. If you have booked directly between us comes into existence. with us by phone we will also send When you make a booking, the first these documents by email if you have named person on the booking must indicated at the time of booking that pay us (if booking direct with us) or you would prefer us to do so otherwise your travel agent (if you have booked we will send these documents by post. through a travel agent) deposits or If you contact us by full payment as applicable (see “HOW email (for example with a query TO BOOK” as above). Please note: relating to your booking), you authorise if booking direct with us, deposit us to reply using the email address payments must be made by either you have used to contact us. You must credit or debit card at the time of accordingly check your e-mails on a booking. regular basis. Not all communications A. Bookings made by telephone or can go by e-mail – for example flight in person tickets may be sent to you by normal A binding contract between us comes post. Please note that we may issue into existence when: tickets for some of our flights as e-tickets for which we must have up to 1) we (if you book direct with us by date email addresses for your booking. telephone) or your travel agent (if you book through one of our authorised We may also contact you by post travel agents) have received all if we cannot, for whatever reason, appropriate payments at the time contact you by e-mail or you have of booking (if you pay by credit or booked directly by phone and you debit card you must have authorised have chosen not to be contacted in us or your travel agent to deduct the this way. References in these Booking Conditions to “send” include e-mail and appropriate payments from your card) post, as appropriate. If you wish to and or you have booked direct with us you 2) (for bookings made with travel may contact us by email for any of the agents only) you have agreed that your reasons mentioned in these Booking travel agent will receive all appropriate Conditions (for payments within 3 working days of example to request an amendment your booking having been made or notify a cancellation) providing and you do so to 3) we have verbally confirmed the administration@markwarner.co.uk booking to you or your travel agent NB If you have booked through one over the telephone. of our authorised travel agents all correspondence with us must be In the case of option 2 above, if carried out via your travel agent. your travel agent does not receive all appropriate payments within 3 working Please note that calls to our days of your booking having been reservations department may be made at the latest, we will cancel your monitored/recorded for training and reservation without penalty to either customer services purposes. us or you and we will have no further Except as set out in clause 14, these liability to you.

Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract” or “arrangements” mean such holiday arrangements except for the arrangements referred to in 14(b) where we act only as agent. References to “departure” mean the start date of the holiday arrangements we have contracted to provide.

A confirmation invoice will be dispatched to your travel agent or to the first named person on the booking if you have booked direct with us once a binding contract between us has come into existence as set out above.

1 Making a booking

Please note; all bookings are subject to availability.

Your contract is with Mark Warner Limited (‘we’ and ‘us’). In all cases, these Booking Conditions together with our Travel Information and How to Book sections appearing on our website at www.markwarner.co.uk or on pages 66 - 69 of our brochure form the basis of your contract.

References to ‘you’ and ‘the client’ means all persons named on a booking (including anyone who is added or substituted at a later date) or any of

70

B. Online bookings A binding contract between us comes into existence when we have received all appropriate payments from you at the time of booking and we have despatched our confirmation invoice to you.

Full payment less any deposit pre-paid must reach us not less than ten weeks prior to departure. The first named person on the booking is liable for making full payment for all persons named on the booking (including anyone added or substituted at a later stage). If payment is not received in full by the due date, we will issue a reminder to you (if you are booking direct with us) or your travel agent.

If within 7 days of our issuing the reminder we have not received full payment, we are entitled to assume that you wish to cancel your booking and we will retain the deposit paid.

If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 5 depending on the date we reasonably treat your booking as cancelled. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us. For flight inclusive bookings, all monies paid to any authorised travel agent of ours for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent’s obligation to pay such monies to us in accordance with our trading terms unless we fail. In the unlikely event of our financial failure, all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us.

must also promptly notify us of any deterioration or adverse change in or development of any medical condition or disability or of any deterioration or change in your mobility which may affect your holiday.

3 Prices and surcharges The holiday prices quoted in our brochure are based on exchange rates as taken from the Financial Times Guide to World Currencies Table published on 20th April 2015 and known costs on that date. The exchange rate is Euro 1. 39 We reserve the right to make changes to and/ or correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any change or correction of which we are aware and of the then applicable price at the time of booking.

Once the price of your chosen holiday has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of changes in transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the Please note all payments made by contract between airlines (and their credit card incur a handling fee (not agents) and the tour operator) and/ applicable to debit cards) which is or in any dues, taxes or fees payable shown on our website and will be for services such as landing taxes or advised at the time of booking embarkation or disembarkation fees at Please carefully read your confirmation ports or airports and/or where our costs invoice, tickets and all other documents increase or decrease as a result of any changes in the exchange rates which we send you as soon as you receive have been used to calculate the cost of them. Contact us (if you have your holiday. booked direct) or your travel agent immediately if any information Even in the above cases, only if the appears to be incorrect as it may not increase in our costs exceeds 2% be possible to make changes later. We of the total cost of your holiday regret we cannot accept any liability if (excluding any amendment charges) we are not notified of any inaccuracy will we levy a surcharge. We will only (by us) in any document within 14 levy a surcharge in respect of the days of our sending it out (5 days for amount by which any increase in our tickets). We will do our best to rectify costs exceeds 2% of this total holiday any inaccuracies notified outside cost. If any surcharge is greater than these time limits. However, you will be 10% of the cost of your holiday responsible for any costs and expenses (excluding any amendment charges), involved in doing so except where you will be entitled to cancel your we made the mistake and there is a booking and receive a full refund of good reason why you didn’t contact all monies paid to us (except for any us within the time limit. See clause 4 amendment charges) or alternatively if you need to correct any inaccurate purchase another holiday from us information you have provided us with. of a similar standard as originally booked if available (if the alternative 2 Medical conditions, disabilities is less expensive, you will receive a and reduced mobility refund but if it is more expensive, you will not be asked to pay any more).

If you have any medical condition A refund will only be payable if the or disability or suffer from reduced mobility which may affect your holiday decrease in our costs exceeds 2% as set out above. Where a refund is (including any which may affect the booking process), please tell us (if you due, we will pay you the full amount are booking direct) or your travel agent of the decrease in our costs. Please note that travel arrangements are not before you confirm your booking so that we can advise as to the suitability always purchased in local currency and some apparent changes have no of the chosen arrangements and, if applicable, assist you with making your impact on the price of your travel due to contractual and other protection in booking. In any event, you must give place. us or your travel agent full details in writing at the time of booking. If you You have 14 days from the issue date wish to book online you should email printed on the surcharge invoice to or telephone us with these details prior tell us in writing if you want to cancel or purchase another holiday where to making your booking online. You

applicable. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of departure. No refund will be made during this period either.

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

4 Amendments by the client All amendments to bookings must be requested by telephone to the After Sales Department on 0844 884 3806 (and confirmed in writing if requested by the After Sales Department) or by e-mail to administration@markwarner. co.uk or if you have booked through one of our authorised travel agents, through the agent. If we are able to accept the change we will charge an amendment fee of £35 per person per occasion a change is made. Amendment may result in the recalculation of the holiday price and the loss of previously applicable discounts or other special offers if the amendment means the conditions applicable to the previous calculation or a discount or other offer are no longer met (for example, because the number travelling has fallen below the minimum required) or the basis on which the price was calculated has changed (for example, because only one person is occupying a twin or double room). Changes made within 10 weeks of departure and any change of holiday dates will be treated as a cancellation of the original arrangements by you and cancellation charges will apply as shown in clause 5. However, if the change is to increase the number of persons booked (without any other change) no amendment fee or cancellation charges will apply (although you will of course have to pay any increase in the total holiday cost).

Subject to your meeting the conditions set out in clause 5 no amendment fee or cancellation charges will apply for a name change where the holiday arrangements otherwise remain exactly as originally booked unless flight tickets have been issued. In this case, a £35 per person amendment fee is payable.

In addition, scheduled airlines may treat any change (including a name change) made to a scheduled flight after tickets have been issued as a cancellation of the original booking and impose 100% cancellation charges.

In order to make such a change in this situation, the full cost of the flight(s) affected must be paid again, in addition to the amendment fee of £35 per person. Please also see clause 5 below.

5 Cancellation by the client Cancellation shall take effect only when written notification from the first named person on the booking is received by us or your travel agent. In all cases of cancellation the deposit and any amendment charges will be forfeited. If the booking is cancelled 10 weeks or less before departure the

following cancellation fees, expressed as a percentage of the total holiday cost excluding any amendment charges, will become immediately payable to us.

Period before departure when we receive your written cancellation

Cancellation charge per person cancelling

More than 70 days 43 to 70 days 29 to 42 days 15 to 28 days 14 days or less

deposit only 30% 50% 70% 100%

Cancellation charges for holidays which include scheduled flights and/or prebookable extras may involve additional cancellation costs. Check with our After Sales department. Details are available on request at the time of booking.

Written confirmation from us of cancellation by you will be issued within 14 days of our receiving your written notification of your wish to cancel. Contact us or your travel agent immediately if you do not receive this.

If you are unable to go for any reason or decide that you do not want to take the holiday, you may transfer the whole booking or the place on the booking of the person(s) concerned to someone else/other people suggested by you and acceptable to us providing you meet the following requirements:(a) You must provide us with full details of who cannot or does not want to go on holiday and who you would like to go instead. We must receive this information from you or your travel agent as applicable at least 14 days before the start of the holiday. (b) Please see clause 4 for details of any amendment fees and other charges/ costs which may be payable. Any part of the booking not transferred and/or subsequently cancelled will be subject to cancellation charges as detailed above. (c) Everyone who goes on holiday in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the holiday before the change can be finalised. If the full price should have been paid when the change is requested but hasn’t been, this must also be paid before the change can be finalised.

6 Alteration/Cancellation

by Mark Warner Arrangements for the holidays featured on our website and in our brochure are made many months in advance. All details of our programme cannot be fully confirmed before publication of the relevant brochure. Occasionally, we have to make changes to and correct errors in website and/or brochure and other details before and after bookings have been confirmed or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. The possibility of such changes (which may be significant) is greater for those bookings made prior to publication of the brochure.

However, in no case will we cancel your confirmed holiday less than ten weeks before departure except where we are forced to do so as a result of

‘force majeure’ (as defined in clause 8) or failure on your part to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time). Most changes are minor. Occasionally, we have to make a significant change. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect will have a major effect on your holiday. A minor change is any other change. The following changes when made before departure are examples of significant changes: • a change of your UK departure airport to one which, in our reasonable opinion, is more inconvenient for you. A change from one London airport to another will not be a significant change (London airports are Gatwick, Heathrow, Luton and Stansted)), • a change of scheduled UK departure time by 12 hours or more (not including flight delays), • a change of accommodation for the whole or a substantial proportion of your holiday.

Please note, a change in flight time of less than 12 hours, carrier, type of aircraft (if advised), destination airport (see also clause 9 below) or resort transfer arrangements will not constitute a significant change but will be treated as a minor change except where otherwise stated in these conditions. If we have to make a significant change or cancel before departure, we will advise you or your travel agent as soon as we reasonably can and give you the choice of the following options if there is time to do so before departure: (a) (for significant changes) accepting the changed arrangements or (b) purchasing an alternative holiday from us, of a similar standard as originally booked if available (if the alternative offered is less expensive, you will receive a refund but if it is more expensive, you will not usually be asked to pay any more) or (c) cancelling or accepting the cancellation in which case you will receive a prompt and full refund of all monies paid to us. If we have to make a significant change or cancel, we will, where compensation is appropriate, pay you the compensation amounts set out in the table below as a minimum.

Payment of any compensation in the event of a significant change or cancellation is subject to the following general exceptions. Compensation is not payable in relation to any Advance Registration bookings taken prior to the publication of this brochure which are changed or cancelled when the programme is confirmed on brochure publication or where we notify you of a change or cancellation more than 100 days prior to your scheduled departure.

Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above mentioned

options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. No compensation is payable for children aged 2 or under.

Period before departure when we notify you or your travel agent between 70 & 100 days between 28 & 70 days between 14 & 27 days 14 days or less

Minimum compensation per person £20 £30 £40 £50

Very rarely, we may be forced to change or terminate your holiday after departure but before the scheduled end of your time away as a result of ‘force majeure’ (see clause 8). In this very unusual situation, we regret we cannot make any refunds (except where these are obtained from suppliers) or pay any compensation or be responsible for any costs or expenses incurred by you as a result. If, after departure, we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our very best to make suitable alternative arrangements. If we cannot do so or you refuse to accept these for good reasons, we will arrange to fly you back to your UK departure airport (if your holiday includes flights) or to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can. Except as set out above, you will in addition be entitled to compensation where appropriate.

7 Denied Boarding Regulations If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004.

Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding.

This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, we make any payment to

Reservations 0844 273 6777 www.markwarner.co.uk 71

Booking conditions continued you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to passengercomplaints@caa. co.uk or see www.caa.co.uk – Referring Your Complaint to the CAA .

8 Important Note – Force Majeure Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature (as more fully described in clause 11(2) below), as a result of ‘force majeure’. In these Booking Conditions ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, civil strife, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, epidemics, volcanic eruption, airport, port or airspace closures, restrictions or congestion, flight restrictions imposed by any regulatory authority or other third party, technical problems with transport, adverse weather conditions and all similar events outside our control.

9 Travel In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers that are subject to an operating ban within the EU. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/ list_en.htm We are also required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

in authority, causes or is likely to cause distress, danger or significant annoyance to other clients, employees or to any third party or damage to property.

In the event of such termination, our responsibility for the client concerned Specific instructions relating to immediately ceases and we will have no departure and travel arrangements further contractual obligations towards will be sent with your air or other travel that person including return travel tickets approximately 2 weeks before arrangements. We shall further be under departure. You must accordingly check no liability to make any refunds or meet your tickets very carefully immediately on receipt to ensure you have the correct any costs or expenses incurred by you as a result or pay any compensation. flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact 11 Liability of Mark Warner you as soon as possible if this occurs.

(1) We promise to make sure that Any change in the identity of the carrier, the holiday arrangements we have agreed to make, perform or provide as flight timings, and/or aircraft type (if advised) will not entitle you to cancel or applicable as part of our contract with change to other arrangements without you are made, performed or provided paying our normal charges except where with reasonable skill and care. This means that, subject to these Booking specified in these Booking Conditions.

In the unlikely event of a change to your Conditions, we will accept responsibility if, for example, you suffer death or confirmed overseas airport, we will of course arrange for you to be transported personal injury or your contracted holiday arrangements are not provided to and from the alternative airport as promised or prove deficient as a without any additional cost to you. result of the failure of ourselves, our We cannot be held liable for any delay employees, agents or suppliers to use which is due to any of the reasons set reasonable skill and care in making, out in clause 11(2) of these Booking performing or providing, as applicable, Conditions (which includes the your contracted holiday arrangements. behaviour of any passenger(s) on the Please note it is your responsibility to flight who, for example, fails to check show that reasonable skill and care has in or board on time). In addition, we not been used if you wish to make a will not be liable for any delay unless it claim against us. In addition, we will only has a significant effect on your holiday be responsible for what our employees, arrangements. All refreshments, meals agents and suppliers do or do not do and other assistance provided at the if they were at the time acting within airport in the event of a flight delay the course of their employment (for are the responsibility of the airline employees) or carrying out work we concerned except where we expressly had asked them to do (for agents and otherwise agree. suppliers).

It is the responsibility of the person who (2) We will not be responsible for any makes the booking to ensure that all members of your party are in possession injury, illness, death, loss (for example loss of enjoyment or loss of possessions), of all necessary travel and other documents before departure. We regret damage, expense, cost or other sum or claim of any nature or description we cannot accept any liability if you are refused entry onto any transport or whatsoever which results from any of the following: into any country due to failure on your part to carry correct documentation.

– the act(s) and/or omission(s) of the If failure to have any necessary travel person(s) affected or any member(s) of or other documents results in costs, their party or expenses, fines, surcharges or other – the act(s) and/or omission(s) of a financial penalty being imposed on or third party not connected with the incurred by us, you will be responsible for provision of your holiday and which were reimbursing us accordingly. unforeseeable or unavoidable or are subject various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and applicable standards of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided.

If the particular services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 11(1).

We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.

(5) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £1000 per person. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the holiday price (excluding any amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 11(6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including 10 Damage by and behaviour of the – ‘force majeure’ as defined in clause the process of getting on and/or off 8 above client the transport concerned) provided (3) Please note, we cannot accept Mark Warner and its employees shall by any air, sea or rail carrier to which be entitled to recover from you the cost responsibility for any services which any international convention or EU do not form part of our contract. This (reasonably estimated if not precisely regulation applies, our liability (including known) of any damage or loss caused by includes, for example, any additional the maximum amount of compensation If the carrier with whom you have a services or facilities which your hotel or you either during or after your holiday. we will have to pay you, the types of confirmed reservation becomes subject If the actual cost of any damage or loss any other supplier agrees to provide for claim and the circumstances in which to an operating ban as above as a result is less than the amount paid by you at you where the services or facilities are compensation will be payable) will of which we/ the carrier are unable not advertised on our website or in our the time where only an estimate could be limited as if we were the carrier in to offer you a suitable alternative, be given, the difference will be refunded. brochure as forming part of your holiday question as set out below. The most the provisions of clause 6 (Alteration/ arrangements and we have not agreed we will have to pay you for that claim Any extra must be paid if the actual Cancellation by Mark Warner) will apply. cost turns out to be more than was to arrange them as part of our contract or that part of a claim if we are found and any activity or excursion you We are not always in a position at the paid at the time. You agree to behave liable to you on any basis is the most purchase in resort. Please also see clause the carrier concerned would have to time of booking to confirm the flight reasonably and not to disrupt the timings which will be used in connection enjoyment of others on holiday with you 14 “Website and brochure information pay under the international convention and outside activities/excursions”. In with your flight. The flight timings or prejudice Mark Warner’s reputation or EU regulation which applies to the addition, regardless of any wording shown in our brochure, on our website with the owners of its accommodation travel arrangements in question (for used by us on our website, in any of our example, the Warsaw Convention and/or detailed on your confirmation or its other suppliers. We reserve the brochures or elsewhere, we only promise as amended or unamended and the invoice are for guidance only and are right to immediately terminate the subject to alteration and confirmation. holiday of any client whose behaviour, to use reasonable skill and care as set Montreal Convention for international Flight timings are particularly outside in our reasonable opinion or in the travel by air and/or for airlines with an out above and we do not have any our control. They are set by airlines and reasonable opinion of any other person greater or different liability to you. operating licence granted by an EU

72

country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, EC Regulation 392/2009 and the Athens Convention for international travel by sea (as amended by the 2002 protocol) and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or EU regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim.

When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and EU regulations are available from us on request.

(7) We cannot accept any liability for any damage, loss, expense or other sum(s) of any nature or description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any claims, expenses or losses which relate to any business (including without limitation any loss of earnings incurred by any clients who are self employed).

12 Airlines and other carriers When you travel with any carrier, the conditions of carriage of that carrier will apply, some of which will limit or exclude their liability to you often in accordance with the applicable international convention or EU regulation (for examples, see clause 11(6)). Copies of the conditions of carriage are available from the carrier or ourselves. Our website and our brochure are our responsibility.

They are not published on behalf of, and do not commit the airlines mentioned or any other airline whose services are used for any holiday. Please note that in accordance with Air Navigation Orders, for a child not to be allocated their own seat on an aircraft they must be under 2 years of age on the date of their return flight.

13 Insurance You must have insurance which provides cover that is suitable and adequate for your specific requirements. Please read your policy details carefully and take them on holiday with you. Please note that most travel insurance policies do not cover hazardous activities. If you intend to take part in any such activities, you must obtain appropriate specialist insurance cover. We do not check insurance policies. We do however act as an introducer for Citybond Suretravel who may be able to provide you with suitable travel insurance. Please see our brochure/website for further details.

14 Website and Brochure information and outside activities (a) The information contained on our website and in our brochure is correct to the best of our knowledge at the

time of publication. Our website and brochure descriptions often refer to other activities and/or excursions which are available outside the hotel and are bookable direct with the operator/centre concerned in resort. These activities and excursions are not run, controlled, endorsed or recommended in any way

by Mark Warner. They do not form any part of your contract with Mark Warner even where we suggest particular operators/centres or other third parties and/or assist you in booking such activities and/or excursions in any way.

Accordingly, we regret Mark Warner cannot accept any liability in relation to these outside activities and excursions and our acceptance of liability under clauses 6 and 11(1) of our Booking Conditions will not apply to them.

We do not however exclude liability for the negligence of ourselves or our employees (providing they were at the time acting within the course of their employment with us) resulting in your death or personal injury. (b) Where we or your hotel make or take any booking for or from you in respect of any activity or excursion available outside the hotel, we or the hotel, as applicable, do so solely as booking agent. This is the case regardless of whether the activity or excursion is advertised or mentioned in our brochure, in resort, on our website or elsewhere. Your contract for any such activity or excursion will be with the supplier or operator of that activity or excursion. Mark Warner has no liability for any such activity or excursion or for any act(s) or omission(s) of the supplier or operator or for any of its/ their employees or agents or any other person(s) connected with the activity or excursion. If we or the hotel are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (c) Where your hotel makes or takes a booking for or from you in respect of an activity, facility or service provided by the hotel but which is not advertised in our brochure or on our website and we have not taken any payment from you for this activity, facility or service, your contract for that activity, facility or service is directly with the hotel and not Mark Warner. This contract will be subject to the hotelâ&#x20AC;&#x2122;s own terms and conditions. Mark Warner has no liability for any such activity facility or service or for any act(s) or omission(s) of the hotel or for any of its employees or agents or any other person(s) connected with the activity service or facility. If however Mark Warner is found liable in any respect for any such activity, service or facility that liability is limited to the price you paid for the particular activity, facility or service concerned.

We do not limit or exclude our liability for death or personal injury arising from our negligence or that of our employees (providing they were at the time acting within the course of their employment with us). (d) We cannot guarantee accuracy at all times of information given in relation

to any of the above activities and excursions or about the resorts generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity will take place or be available as these services are not under our control. If you feel that any of the activities or excursions mentioned are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort information and/or such activities or excursions which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.

below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only unless you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/ Northern Ireland as applicable (but if you do not so choose, English law will apply).

18 Your Holiday Security

We hold an Air Travel Organisers Licence issued by the Civil Aviation Authority Should you have a problem or complaint (ATOL No 1176). at any time during your holiday, you must report it immediately to the Hotel When you buy an ATOL protected flight Manager or Mark Warner representative or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists and, if applicable, the supplier of any other services concerned who will what is financially protected, where you endeavour to put things right quickly. can get information on what this means Any complaint which is notified verbally for you and who to contact if things go must also be put in writing as soon as wrong. We, or the suppliers identified possible during your holiday. If you on your ATOL Certificate, will provide remain dissatisfied, please write to our you with the services listed on the ATOL Customer Services Department at: Certificate (or a suitable alternative). In Mark Warner some cases, where neither we nor the 20 Kensington Church Street supplier are able to do so for reasons of London W8 4EP insolvency, an alternative ATOL holder may provide you with services you or email us at customerservices@ markwarner.co.uk within 28 days of your have bought or a suitable alternative return from holiday, giving all relevant (at no extra cost to you). You agree to information. Please include your e-mail accept that in those circumstances the address and daytime and evening alternative ATOL holder will perform telephone numbers (if you are happy those obligations and you agree to for us to contact you in this way) as this pay any money outstanding to be paid will enable us to respond to you more by you under your contract to that quickly. If you are not satisfied with our alternative ATOL holder. However, you response we must be informed within also agree that in some cases it will not another 28 days from the date of our be possible to appoint an alternative correspondence. If you fail to follow this ATOL holder, in which case you will simple complaints procedure, your right be entitled to make a claim under the to claim any compensation you may ATOL scheme (or your credit card issuer otherwise have been entitled to, may be where applicable). If we, or the suppliers affected or even lost as a result. identified on your ATOL certificate, are unable to provide the services listed 16 Special requests (or a suitable alternative, through an If you have any special requests, please alternative ATOL holder or otherwise) inform us (if you have booked direct) or for reasons of insolvency, the Trustees your travel agent in writing at the time of the Air Travel Trust may make a of booking. Although we will endeavour payment to (or confer a benefit on) you to pass any reasonable requests on under the ATOL scheme. You agree that to the relevant supplier, we regret we in return for such a payment or benefit, cannot promise that any request will be you assign absolutely to those Trustees complied with unless we or your travel any claims which you have or may agent have specifically confirmed this have arising out of or relating to the to you. For your own protection, you non-provision of the services, including should obtain confirmation in writing any claim against us, the travel agent or from ourselves or your travel agent on your credit card issuer where applicable. our behalf that your request will be You also agree that any such claims complied with (where it is possible for us to give this) if your request is important may be re-assigned to another body, if that other body has paid sums you have to you. Confirmation that a special claimed under the ATOL scheme. request has been noted or passed on 15 Complaints

to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

*The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website at www.atol.org.uk.

17 Jurisdiction

MARK WARNER is a registered trade mark owned by Mark Warner Limited in the United Kingdom (number 2368711) and in the EU (number 003958675).

We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (â&#x20AC;&#x153;claimâ&#x20AC;?) except as set out

19 Trade Mark

Date of publication: April 2015

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