VISIT
Israel in association with
culture
2014-2015
heritage
luxury
fun
VISIT
Israel
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk Welcome
2
ATOL Statement: Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection
Why visit Israel?
Mediterranean Coast
Map
4 Jeruselem
Dead Sea
6 Carmel Forest Spa
may apply to your booking. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to:
16
18
22
24
www.atol.org.uk/ATOLCertificate
ABTA Statement: Superstar Holidays is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you or if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
2
Welcome to Superstar Holidays One of our many passions in life is Israel and we have been visiting the country for many years. Superstar Holidays has been leading tourism to Israel for over 30 years now and our expertise and professionalism in exploring this stunning country is second to none. And you can be secure in the knowledge, that Superstar offers ATOL protection (2982) and are ABTA members (V5324). Upon booking a package holiday, you will receive an ATOL certificate that will financially protect you.
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
Discover Israel Tour
Extend Your Stay
8 Eilat
Galilee
26
30
Kibbutz Fly Drive
10 Day Tours
32
Just think, there aren’t many places in the world where you can experience 2000 years of history alongside a beach holiday, swim with dolphins, or take a city or spa/wellness break. And there’s nowhere else you can swim 1400 feet below sea level. The jewel in the Superstar crown is our classic 8 day / 7 nights ‘Discover Israel Tour’. This awe inspiring tour includes evocative place names such as Jerusalem, Tel Aviv, Nazareth, the Dead Sea, Masada, Galilee, Tiberias and Jericho. At Superstar, we also recognise the independent traveller and our experienced and knowledgeable staff can tailor make a holiday to suit your needs. They can advise you on weekend breaks, spa breaks, car hire, tailor made itineraries and hotels. And with one of our unique
11 Important Information
34
Tel Aviv & Jaffa
12 Booking Conditions
36
tour extensions, we can offer you something truly different. With destinations such as Petra, the Dead Sea or a once-in-a-lifetime Kibbutz experience – Superstar has it all. We can also arrange flights and land arrangements for special groups such as church groups, schools and large families. Whether a new or repeat customer, we welcome you aboard. It will be our pleasure to create your holiday of a lifetime. Please either visit our website www.superstar.co.uk or call us now on 0207 121 1500 and speak with our experts or visit your local travel agent. Best wishes for a great holiday.
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
Charlene Blake - Superstar Holidays Ltd Manager
3
VISIT
Israel Why visit Israel with Superstar? As a subsidiary of EL AL Israel Airlines all Superstar Holiday passengers have the security of flying with a scheduled airline. El Al offers the choice of day or night flights on its modern fleet of Boeing aircraft from London Heathrow and Luton Airport. • Passengers flying from the UK with El Al can now check in online and select their own seat. • Full service with free aperitifs, meals and serving a selection of award winning wines. • Free in-flight entertainment. • Free membership to our Frequent Flyer GlobaLY Programme. • Financial Protection - Superstar Holidays are ABTA members, V5234 and ATOL members, 2982. All package holidays purchased through Superstar Holidays are financially protected.
4
Israel Then there is the country itself and one of the most striking things about Israel is its sheer diversity. There are sun kissed sandy beaches, delicious food, wild nightlife, wonderful scenery and fascinating historical sites. Despite being only the size of Wales, it has four climate zones and terrain to match. From the lush green Mediterranean hills in the north to parched deserts in the south, a seven-day tour of the country could easily encompass both a view of the majestic snowcapped Mount Hermon and a dip in the salt-saturated waters of the Dead Sea.
Take a step back in time If it’s history you’re after, then Israel and the Holy Land delivers in spades. In addition to two Crusader castles, a Roman theatre
and the fortress at Masada, there are the numerous biblical sites like Bethlehem (in Palestine), Nazareth and the Sea of Galilee or the wonders of Jerusalem. There you can wander through the Old City, visit the Western Wall, the Via Dolorosa and the Church of the Holy Sepulchre.
A land of natural wonders Nor is Israel short of natural wonders. There are the awesome pillars of salt in the Dead Sea – to say nothing of the uncanny experience of sitting up in its waters reading a newspaper! The following pages provide you with a choice of tours, spa holidays and fly drive options as well as suggestions for doing something different. Once you have decided on your choice please give our friendly and experienced staff a call and book an experience of a lifetime.
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
Art, Music & Culture Israelis
are
a
highly-cultured
people and the country has a number of world-class museums and galleries. These include the Israel
Museum
in
Jerusalem,
which boasts the Dead Sea Scrolls
a superb collection of Picassos, Impressionists and contemporary fine art. An absolute must is a visit to the extremely moving Holocaust
Museum
at
Yad
Vashem. Tel Aviv has a number of vibrant cultural venues, including the Tel Aviv Museum of Art, the Suzanne Dellal Centre - a home for dance and music, and a city opera. Haifa has a number of art, as well as maritime, museums, including the ancient amphitheatre at Caesarea. The Masada Fortress near the Dead Sea has become a seasonal home for opera in recent years. Highlights of a lively festival circuit include Tel Aviv’s Opera in the Park in July, Eilat’s Red Sea Jazz Festival in August, Haifa’s international film festival in October and the Phazamorgana dance festival in the southern desert.
it is not just the red and white wines
Food & Wine Israel embraces both the spicy flavours of the Levant and the super-fresh seafood, olive oil and breakfasts
are
world
famously renowned and include the superb Israeli salad, herbs, farm-fresh eggs, wonderful bread and excellent pastries. Throughout the country, you will see stands selling falafel, the deep-fried chick-pea balls which are the national snack. Fresh mint is the star of Israel’s favourite
hot
beverage
–
a
combination of green tea and huge handfuls of bright green leaves known as “nana tea”. Tel
Aviv
matches
awards – brandy, fortified wines and liqueurs are as well! With over 90 Winery’s throughout
salads of the Med. Israeli
that are winning international
Milan
and
Melbourne in a caffeine-fuelled coffee culture, while in Jerusalem Turkish-style coffee is popular. But with Israel’s greatest glory in
Israel, whilst not wanting to encourage drinking and driving, why not combine a visit with our Fly Drive Programme and taste the difference for yourself? Many centres also offer tours, refreshments
and
samples
of
course – the only problem is nominating the driver! While nearly every hotel in Israel offers kosher food, the country has many non-kosher restaurants in addition to a selection of kosher eateries. Seafood lovers will find themselves well catered for with fresh and luscious prawns and calamari as well as the finest sea bream in the world. Tel Aviv is
rapidly
becoming
a
sushi
destination.
the drinking sphere, 5
Discover Israel
TOUR LEBANON
SYRIA
Acre
Safed Tiberius
Sea of Galilee
JORDAN
ZA GA
EGYPT
Masada
Dead Sea
ISRAEL
Petra
Highly recommended by Superstar as our most popular tour for people visiting Israel for the first time or for those who want to combine a unique cultural experience with a beach holiday on the Mediterranean or in Eilat. The Discover Israel Tour is truly a sensational adventure. We will look after you and take you on a journey that will exploit every sensation. Wherever you go, you’ll be able to see ancient and modern Israel, a land of architectural splendour unfold into a panorama of contrast and wonder.
PALESTINIAN AUTHORITY
Bethlehem
an ideal introduction to this historic and
Discover Israel departs every SUNDAY.
magical land of legend Sunday Arrive on EL AL flights from London Heathrow or Luton (connections available from UK and Irish Regional Airports). Upon arrival at Ben Gurion Airport, you will be met by your tour guide and transferred to Tel Aviv for overnight stay at the Metropolitan Hotel or similar on Bed & Breakfast basis.
Monday Transfer by luxury air-conditioned coach to the splendour of southern Israel. An English speaking guide will lead you through Ashdod and Be’er Sheva to the Dead Sea, where you will have a chance to float at the lowest point on the earth.
From here the tour moves to Masada, the mountain fortress that was the last stronghold of the Jewish Zealots in their war against the Romans. Dinner and overnight in Jerusalem at the Grand Court Hotel or similar.
Tuesday Drive to Mount Scopus for a spectacular panoramic view of Jerusalem and feel the Bible come to life in the Garden of Gethsemane and visit the Church of the Agony. You will be taken to the Israel Museum, housing the world famous Dead Sea Scrolls,
the beautifully renovated Model of the Herodian city of Jerusalem, the Knesset (Israel’s House of Parliament), the moving Holocaust Museum at Yad Vashem and to the Hadassah Medical Centre’s synagogue with the famous Marc Chagall stained glass windows. Return to Jerusalem Hotel via Ein Karem – the birth place of John the Baptist.
Dinner and overnight in Jerusalem at the Grand Court Hotel or similar. Evening free in Jerusalem to enjoy the delights of the city.
Wednesday The second day in Jerusalem begins with a walking tour of the Old City, including colourful street bazaars, the Roman Cardo and the Jewish Quarter. There will be a stop at the Western Wall before continuing to the Temple and Stations of the Cross and the Church of the Holy Sepulchre. You will visit Mount Zion, King David’s Tomb and the room of the Last Supper before continuing to Bethlehem*, the Church of the Nativity and Rachel’s Tomb. Dinner and overnight in Jerusalem at the Grand Court Hotel or similar.
*under control of the Palestinian Authority
7
Discover Israel
TOUR Thursday
Saturday
After breakfast in Jerusalem, the tour moves north to Beit Shean, Tiberias and the Galilee via the Jordan River. You will visit Capernaum – home to St. Peter and the land of many New Testament miracles.
This section of the tour takes in the Mediterranean Coast, including Acre’s stunning Crusader fort. In Haifa you will visit the Bahai Temple with its stunning gardens, and the ancient city of Caesarea, with its Herodian port and amphitheatre. You will continue to Tel Aviv and Jaffa, both famous for their nightlife – Tel Aviv, with its many beach bars and clubs, has been dubbed the The City That Never Sleeps. Dinner and overnight stay in Tel Aviv at Metropolitan Hotel or similar.
Dinner and overnight stay at Kibbutz Kfar Giladi or similar.
Friday After a legendary Kibbutz breakfast, the tour takes in the Golan Heights and Upper Galilee region, visiting former Syrian fortifications and Druze villages, the Jordan River and the Hula Valley to Safed, the city of Kabala. Its then onto Nazareth to visit the Christian Holy sites before returning back to the Kibbutz. Dinner and overnight stay at Kibbutz Kfar Giladi or similar. 8
itinerary
Sunday After one final bountiful breakfast, depart for Ben Gurion airport and your flight to London. Alternatively, opt for a stay in the Red Sea resort of Eilat, with transfer by internal flight or car, or a visit to Jordan. Accommodation is in 4* hotels throughout, on a half-board basis from nights 2-7.
Great value... • Return EL AL scheduled flights • Accommodation: Twin Bedded rooms with private facilities on half board basis. • Transfers on arrival and departure in Israel.
• Price includes EVERYTHING as stated in itinerary (including entrance fees and qualified English speaking guide). Discover Israel Tour starts from £1299.00 per person
half board
Based on departure date and availability
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
‘‘
My two teenage sons and I have experienced the ‘Discover Israel Tour’ and we all thoroughly enjoyed it. Our tour guide Rosa was excellent and we all learnt so much it made it a fantastic holiday. Now having seen Israel I would definitely go back and use your company again. Thank you for a wonderful holiday.” Mrs S Kerley
‘‘
My wife and I have just returned from the Tour of Israel and the extension to Eliat for the trip to Petra. I thought I would let you know that we had a fantastic time and all hotels and travel arrangements were 100% perfect. The El Al staff at Heathrow, Tel Aviv and Eilat were so helpful. The CTO guide for the tour, a man called Gyora Oren was so knowledgeable and informative; he was brilliant, a true credit to his organisation. We will have no hesitation in recommending Superstar to our friends in the future” Mr. David Hammond
9
Extend YOUR STAY
After you have discovered the Holy Land, why not relax by the shores of the Mediterranean, visit the Red Sea or pop in to visit Jordan? Tours are available to Jordan including the ancient and magnificent Rose City of Petra.
Jordan Sunday Drive from Tel Aviv via Jerusalem to the Allenby Bridge, crossing into Jordan; Jerash – city of the Decapolis in the fertile heights of Gilad; visit the old Roman City with colonnaded streets, baths and the hilltop temple; the modern city of Amman – the capital of Jordan. Dinner and overnight stay in Amman.
Monday After early breakfast, head South to Wadi Musa; Horseback (or 10
foot if you wish) to Petra – known as Sela Edom or Red Rock City; Visit the most interesting ancient monuments such as the Treasury, El Khazneh [tomb of a Nabatean King], the Tombs, obelisks and the altar [AL Madhbah]. Dinner and overnight stay in Petra.
Tuesday Drive to Madaba to see the ancient mosaic map of the Holy Land and ruins of historical sites. Continue to Mount Nebo, from where Moses viewed the Promised Land. From there view the Jordan River Valley, Jericho and Dead Sea. Visit the remains of a Byzantine church returning to Tel Aviv late afternoon. Overnight stay in Tel Aviv.
Mediterranean or Red Sea Superstar Holidays has combined the excitement of the Discover Israel Tour with the warmth and pleasures of a leisurely and sun drenched holiday in either on the Mediterranean Coast or Eilat – Israel’s popular tourist resort. Please call our reservation team for more details. 3 nights at Metropolitan Tel Aviv or similar, starts from
£185.00
per person
3 nights at Dan Panorama Eilat or similar, starts from
£190.00
per person
‘‘
Hi Sonia
We’re back after a wonderful tour! All the arrangements, hotels, guides, etc were very good and everything went according to itinerary. For your information, we thought both tour guides – one Israeli (Shuki), one Jordanian (Sam) were very good and would recommend them. If Superstar has any influence in this, do recommend them also. I’m not sure if Superstar arranged this, but the weather was superb! Temperatures varied between 81F to 97F (in the Dead Sea area!) and no rain… (Eat your heart out, England!)
Jordan Tours, including Petra,
So, thanks to you all for a great tour and as they say: Next year in Jerusalem…!
starts from £565.00
Kind regards,
per person half board
Patrick
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
Kibbutz roam free and see the sights! FLY DRIVE
For travellers who value their independence, there’s no better way to get to know Israel and its people than to go Kibbutz Touring with Superstar Holidays. Kibbutz touring is a holiday alternative with a difference that gives you time to explore. Ideally suited for the independent traveller, Kibbutz Touring combines the reliability of a car with the warmth and hospitality of Kibbutz hotels and holiday villages. There are plenty of places to stay when you choose Kibbutz Fly Drive. Kibbutz touring offers up to 30 locations around Israel, many of which are conveniently located around the Galilee and other biblical and Crusader sites as well as Jerusalem and the Dead Sea. The Kibbutzim boast modern accommodation and most offer swimming pools and sports facilities. So, when you take the open road, you’re free
to roam and see for yourself the sounds and sights of Israel – and experience the unique Kibbutz lifestyle first-hand. 7 nights from
£855.00
per person
Guide prices are based on the departure date and availability. Prices are per person based sharing, EL AL scheduled flights, 7 nights accommodation including breakfast and group B car with Hertz.
How it works: Choose and pre-book the Kibbutz Hotels you wish to stay from the list provided and we issue the valid vouchers. The maximum number of nights you may stay at any one location is four. It is advisable to book your first and last night’s accommodation. If you are taking your holiday in one of the high seasons or if its spans a holy day, we recommend you pre-book for your entire stay.
LOCATION
ECONOMY
SUPERIOR
Mediterranean Coast
Dor Shefayim
Dor Shefayim
Jerusalem & Judean Hills
Ma’ale Hachamisha Shoresh
Ma’ale Hachamisha Ramat Rachel
Galilee & Sea of Galilee
Afik Amiad Degania Ein Gev Ginosar Village Kfar Giladi Ohalo Manor Ein Gev Lavi Nof Ginosar Sha’ar Hagolan
Ein Gev Nofey Gonen Kfar Giladi Ohalo Manor Lavi Ma’agan Nof Ginosar
Dead Sea & Arava
Kalia Almog Mashabei Sade
Almog Ein Gedi
Eilat
Eilot
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
11
Tel Aviv & JAFFA
Tel Aviv - the first Hebrew city - built in 1909, is a young at heart city that never sleeps. Tel Aviv is jazzy, vibrant, and cosmopolitan, located by the warm blue seas of the Mediterranean. Enjoy the wonderful white sandy beaches that are full of fun, food, sports and tranquillity where you can soak up the sun. It is not just a popular seaside holiday destination, but a place loved by Israelis and visitors alike. It is an ideal base for visiting Jerusalem, the Dead Sea, the north and the Mediterranean coastal resorts.
12
jazzy and vibrant This amazing city has an atmosphere like no other. Sparkling with energy and excitement, trendy streets, street fairs, markets, flea markets, top designer boutiques and shopping centres, pavement cafes and restaurants, there is something for everyone.
Take time out to enjoy the peaceful Yarkon Park, the greenest spot of Israel’s busiest city. Within walking distance from the renewed port where you can sit and relax in a variety of cafÊs, restaurants, pubs and stay late and party the night away at some of the top night clubs in the country.
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
13
Tel Aviv & JAFFA
Alternatively, you can enjoy the theatre, the philharmonic orchestra, and the fine dining that Tel Aviv has to offer. Tour the numerous museums that the city offers, grasp the culture, art and history of the people that made and are still making this city such a special one. Tel Aviv is full of wonderful Bauhaus designed buildings, and UNESCO has proclaimed it as a ‘world heritage
TEL AVIV HOTELS HOTEL NAME
14
site’. You must not miss this superb experience. All around the city you can join the local guided free tours, where you can learn more about this unique place. A leisurely stroll along the wide promenade brings you to the ancient port of Jaffa where flea markets and fishing boats evoke a scene little changed since Jonah. Jaffa – the oldest port in the world, over 4,000 years – has
witnessed many historical events, since biblical times, from King Solomon, Richard the Lion Heart to Napoleon and Salach Al-Dean. Enjoy the views of history standing! Jaffa takes you a million miles from the hustle and bustle of Tel Aviv. It has today become the artisans’ quarter, full of galleries, antique shops and a whole host of original arts and crafts shops open day and night. After dark, you are faced with plenty
of tempting treats to eat; perhaps at one of the Old Port’s famous fish restaurants and from there visit one of Jaffa’s lively nightclubs to catch an International cabaret. Tel Aviv offers something for everyone whether you want to chill out on the wide beaches, visit historical Jerusalem a short drive away or enjoy the shopping and nightlife. All this is just four and a half hours away from London.
Some of our recommended hotels:
No. of Rooms
Location
Package Price
Imperial Hotel
41 en suite rooms
Hayarkon Street
£ 520.00 pp
Grand Beach
212 en suite rooms
Hayarkon Street
£ 545.00 pp
Leonardo Basel
120 en suite rooms
Hayarkon Street
£ 549.00 pp
Metropolitan
228 en suite rooms
Trumpledor Street
£ 561.00 pp
Mercure
103 en suite rooms
Ben Yehuda Street
£ 576.00 pp
Cinema
82 en suite rooms
Zaminhoff Street
£ 587.00 pp
Dan Panorama
488 en suite rooms
Kaufman Street
£ 595.00 pp
Isrotel Royal Beach
230 en suite rooms
Hayarkon Street
£ 685.00 pp
The above guide prices are based on the departure date and availability. Prices are per person based on scheduled EL AL flights, 3 nights in hotel including Israeli Breakfast. For further information on all the hotels we offer, please call our Reservations Department or email us at info@superstar.co.uk AND FOR THE INDEPENDENT TRAVELLER – HIRE A CAR AND EXPLORE THE MAGIC FOR YOURSELF. PRICES START FROM £25.00 PER DAY
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
15
Mediterranean
COAST Looking for sun soaked Mediterranean beaches and the warmest of welcomes? You’ll be more than halfway to paradise at one of Israel’s four beautiful resorts Herzliya, Netanya, Caesarea and Haifa. Either treat yourself to sun kissed sandy beaches for total ‘chillax’ or combine one of these glorious hotspots with some of the history and culture awaiting you in Jerusalem.
sun kissed sandy beaches
Herzliya
Netanya
Caesarea
Herzliya Pituach – an affluent beachfront district in western Herzliya known for its hotels, restaurants, bars and high tech industry. A perfect holiday destination offering the variety of broad sandy beaches, boutique shopping and a great choice of nightlife.
Originally a Moshav – a small agricultural village known for its citrus groves – the town developed into a diamond cutting centre on the 1930s. Today Netanya is famous for it’s flea/ street markets, bustle of cafes, restaurants, boutiques, galleries and entertainment venues.
Thanks to an excellent interpretative programme, visitors can see how the city of Caesarea looked in its glory days. Visitors can walk along the ancient city walls and around the towers and public buildings. Caesarea also offers golfers to try their swing on the lush fairways of Israel’s only 18 hole golf course, designed by Peter Dye, whilst shoppers are catered for in city malls.
Haifa Haifa is the third largest city in Israel and is famous for it’s port and the Bahia Gardens. The Gardens and Golden Temple were built through voluntary contributions from members of the faith. Pilgrimage here is a sacred duty performed once in a Baha’is life wherever possible. These gardens are the most beautiful in Israel and are a ‘must see’. 16
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
Sample package price:
ÂŁ535.00
per person
Guide price is based on the departure date and availability. Prices include return EL AL flights, three nights accommodation at King Solomon Hotel, Netanya or similar including Breakfast. And for the independent traveller – hire a car and explore the magic for yourself. Prices start from £25.00 per day
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
17
Jerusalem a city of overwhelming emotions Nestled in the mountains on the edge of the desert, Jerusalem is like no other city on earth. It is a thriving modern capital city that lives for the future, but is proud of its past. What other city in the world is the spiritual home to the world’s three major religions?
In a unique sense Jerusalem belongs to the world! Jerusalem welcomes visitors to come and see its many exciting rare treasures, and to walk around the city to experience its biblical and historical sites that most of us have only read about.
Known as the city with a heart of gold, Jerusalem has been the melting pot for civilization for 3000 years. The city has survived invading armies of past civilizations, wars and different rulers and yet has always emerged still stronger to embody the ambitions of nations.
Today modern Jerusalem is a bustling capital where elegant boutiques and shopping centres contrast with traditional bazaars and markets cafes and restaurants. The larger part of the city, including the centre with its shopping and leisure districts, is vibrant, Jewish West Jerusalem. These neighbourhoods are characterised by broad avenues, busy pedestrianised streets and squares, cafes, restaurants and pockets of vibrant nightlife. The Mamilla Broadwalk, leading to the Old City, is Israel’s newest and most beautiful outdoor shopping mall, lined with designer boutiques and cafes. Not to be missed during your visit are the Western Wall also known as the Wailing Wall, Dome of the Rock, the Church of Holy Sepulchre, and the Via Dolorosa. These are just a few of the places to marvel at the religious
18
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
significance of this city. Walk the steps of Jesus, the ancient Hebrew armies, King Herod, and the Salach Al-Dean. Savour these, and you begin to understand why Jerusalem has become the bedrock of civilization. Other attractions in Jerusalem include the Israel Museum, Yad Vashem, the Houses of Parliament, Mount Zion, the tomb of King David, Mary’s Tomb, many ancient Synagogues, and Mini Israel. At the end of a long day sightseeing wander up to Mount Scopus and enjoy the panoramic view of the golden city at dusk! An experience not to be missed.
19
Jerusalem
JERUSALEM HOTELS
20
Some of our recommended hotels:
HOTEL NAME:
No. Of Rooms:
Location:
Package Price:
Jerusalem Gardens & Spa
576 en suite rooms
Vilnay Street
£ 519.00 pp
Prima Park
210 en suite rooms
Vilnay Street
£ 535.00 pp
Leonardo Hotel
376 en suite rooms
St George Street
£ 540.00 pp
Dan Boutique
150 en suite rooms
Hebron Road
£ 552.00 pp
Prima Kings
242 en suite rooms
King George Street
£ 568.00 pp
Dan Panorama
292 en suite rooms
Keren Hayesod Street
£ 584.00 pp
Harmony
50 en suite rooms
Yoel Moshe Solomon Street
£ 615.00 pp
David Citadel
410 en suite rooms
King David Street
£ 754.00 pp
Mamilla
194 en suite rooms
King Solomon Street
£ 790.00 pp
These guide prices are based on the departure date and availability. Prices are per person based on scheduled EL AL flights, 3 nights in hotel including Israeli Breakfast.
For further information on all the hotels we offer, please call our Reservations Department or email us at info@superstar. co.uk AND FOR THE INDEPENDENT TRAVELLER – HIRE A CAR AND EXPLORE THE MAGIC FOR YOURSELF. PRICES START FROM £25.00 PER DAY.
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
21
Dead Sea escape the stresses of everyday life Spa & Wellbeing
Dead Sea
Get Pampered with Superstar! You’ll be feeling so much more than pampered.
Don’t be mistaken by its name, when you arrive at this wonderful place, you become refreshed and every breath you take will contain the cleanest and most invigorating air in the world.
Need to escape the stresses of every day life? From the breathtaking vistas in the north of Israel to the healing air, minerals and salt of the Dead Sea, let Superstar take you on a wellbeing holiday that will leave you feeling so much more than pampered.
This extraordinary unique spa, 417m (1,373ft) below sea level is the lowest point on earth with mineral-rich waters and mud flow with natural health and beauty benefits – this is the world’s largest natural spa. With 30 percent salt content compared with 3 percent in normal sea water, you can not help but float in the special Dead Sea waters. Sun worshippers can sunbathe safely benefiting from an extra layer of atmosphere, another benefit of being in the lowest place on earth. Or why not cover your body with the famous black mud, rich in minerals and feel the difference once you emerge. Visitors have access to the adjacent nature reserve for viewing bird sanctuaries and wildlife of the desert. Hikers follow trails past waterfalls, springs, caves, canyons, and an early Bronze Age temple. Explore the Qumran Caves, the
22
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
ancient caves and settlement on the northern shores of the Dead Sea where the famous Dead Sea Scrolls were located. No visit to the Dead Sea would be complete without a visit to Masada – Israel’s second most popular tourist site (after the Via Dolorosa in Jerusalem). Masada is a mountaintop fortress which King Herod transformed in 35 BC into a three tiered winter home.
The Dead Sea is the perfect antidote to the stresses and tensions of modern day life. So whether you are looking for consummate cosseting, renewed vitality or simply seeking to begin the first steps towards a better lifestyle, the Dead Sea is yours to have. Thought about a two centre holiday? Start your holiday and explore the magic and history of
Jerusalem. Then lets us transfer you down the Dead Sea to unwind in the tranquillity and serenity this wonderful place has to offer.
The prices below are based on the departure date and availability. Prices are per person based on scheduled EL AL flights, 3 nights in hotel including Israeli Breakfast. For further information on all the hotels we offer, please call our Reservations Department or email us at info@superstar.co.uk And for the independent traveller – hire a car and explore the magic for yourself. Prices start from £25.00 per day.
DEAD SEA HOTELS
Some of our recommended hotels:
HOTEL NAME
No. of Rooms
Location
Package Price
Isrotel Ganim
296 en suite rooms
Ein Bokek
£ 565.00 pp
Prima Spa Club
98 en suite rooms
Ein Bokek
£ 655.00 pp
Daniel Dead Sea
302 en suite rooms
Ein Bokek
£ 699.00 pp
23
Carmel Forest the spa that out-pampers all others
SPA
Nestling in the green forests of Mount Carmel with breath taking sights overlooking the cool Mediterranean Sea and the sweeping bay around Haifa, the lush pastoral setting exudes peace and tranquillity.
24
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
At the Carmel Forest Spa Resort the ratio of professional qualified staff to guest is so high that you will be ensured of the ultimate pampering from beginning to end of your stay. Relax in the authentic Turkish hamam, delight in wet and dry saunas or enjoy a Tai Chi lesson.
To compliment the health and beauty treatments, you will also enjoy healthy gourmet meals prepared by the resort chef that are a delight to the eye and the palate.
Guide Price: 3 nights from
ÂŁ999.00
per person
Guide price is based on the departure date and availability. Prices include return EL AL flights, three nights accommodation in hotel on Full Board basis.
And for the independent traveller – hire a car and explore the magic for yourself. Prices start from £25.00 per day 25
Eilat
26
beautiful beaches, hot sun and blue sky, surr
Just one hour from Tel Aviv by air, or five hours by road, Eilat is situated at the northern tip of the Red Sea, with crystal-clear warm waters and sun-drenched
A wide variety of activities are
Beach and the Lagoon. The North
available, from swimming with
Beach and Lagoon are connected
dolphins to riding camels and
by a promenade; by day offering
beaches. It is perfectly placed for exploring the rest of this fascinating region: historical Jerusalem, the Dead Sea and Masada; unique Petra in Jordan and the border with Egypt are all easily accessible. Whether you want to lie on the beach and read, want a more
diving in the clear waters of the
shops,
Red Sea. Within the precincts of
stands and bars all in the shade
the coral reef, with its stunning
of the beach palms. At night the
population
fish,
promenade becomes the focus
Underwater
of Eilat’s night life with live music,
active holiday with the choice of water sports, diving and desert safaris or want to explore the region.
Observatory.
shopping and an unlimited choice
Eilat is divided into three main
of international cuisine.
Eilat has it all.
areas, the North Beach, Coral
is
the
of
tropical
excellent
market
stalls,
falafel
ounded by breathtaking mountains In and around Eilat Escape the crowds and cross the border to Sinai’s simple beaches or visit Jordan’s Petra where Nabatean tombs dot the redhued cliffs in the east. Just an hour away, at Timna Park, you can find canyons, caves and cave paintings. Hike or take a 4x4 along desert trails and ancient wadis to the Red Canyon.
Weather Warm waters and sun drenched skies make Eilat a year-round destination. It is a perfect winter
getaway and ideal for true sun worshippers.
Nightlife Walking along the promenade in the evening you will get a feel for the many bars. One of the most popular with young and old alike is the Three Monkeys which has a regular schedule of live music. Many of the hotels have their own evening entertainment and night clubs or you can follow the promenade down to the lagoon entrance for a selection of beach bars and clubs.
27
Eilat The Gulf of Eilat is the perfect place for swimmers, sunbathers and water-sport worshippers. With sea temperatures at around 72’F (22’C) all year round, Eilat has become a top destination for divers around the world. With the coral reef running right along the sea shore, it’s easy to discover the vast undersea paradise, inhabited by millions of colourful fish. In association with the Isrotel Manta Diving Centre, Superstar Holidays offers a range of diving packages. You don’t have to be qualified – you can learn to dive from scratch in just five days. The Isrotel Manta Diving Centre offers full professional tuition (with English speaking instructors) and the hire of quality equipment.
28
the world beneath the waves
EILAT HOTELS
Some of our recommended hotels:
HOTEL NAME
No. of Rooms
Location
Package Price
Americana
132 en suite rooms
North Beach
£ 499.00 pp
Isrotel Riviera
170 en suite suites
North Beach
£ 499.00 pp
Rimonim Central Park
170 en suite rooms
Benjamin Park Avenue £ 516.00 pp
Isrotel Royal Garden
343 en suite suites
North Beach
£ 570.00 pp
Dan Panorama
277 en suite rooms
North Beach
£ 598.00 pp
Isrotel King Solomon
418 en suite rooms
North Beach
£ 637.00 pp
Isrotel Royal Beach
364 en suite rooms
North Beach
£ 680.00 pp
The above guide prices are based on the departure date and availability. Prices are per person based on scheduled EL AL flights to Tel Aviv, 3 nights in hotel including Israeli Breakfast. Price does not include transport to and from Eilat. For further information on all the hotels we offer, please call our Reservations Department or email us at info@superstar.co.uk AND FOR THE INDEPENDENT TRAVELLER – HIRE A CAR AND EXPLORE THE MAGIC FOR YOURSELF. PRICES START FROM £25.00 PER DAY
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
29
Galilee
the land of miracles
At first sight, little has changed in 2000 years. The Galilee remains a picturesque paradise of rich green pastures, mountains and fertile valleys. It’s a haven for wildlife such as water buffalo, foxes and even leopards and rare species of flowers and there are nature reserves which are home to a wide variety of animals and birds.
30
Just under 2 hours from Tel Aviv, the Galilee is the second lowest point on earth and the only freshwater lake at 682 ft below sea level. This is an ideal and unique place to chill out and relax. Even 2000 years after the birth of Jesus Christ, the beauty of Galilee has changed little. As you sit on the shores of the lake, itself teeming with fish, it’s not hard to understand why timeless generations have called this the land of milk and honey. Once here, you’ll never want to leave.
Just over ten years ago, archaeologists discovered an ancient fishing vessel dating back to the time of Christ. Today it is preserved for everyone to see in the Beit Allon museum at Kibbutz Ginosar. And who knows… it could have been used by St. Peter himself. The regional capital Tiberias retains a character and history all of its own and is an ideal touring base offering year-round sailing, water skiing and speedboats on the Sea of Galilee.
Home to the multi-screen Galilee Experience, which brings to life the extraordinary history of the region, Tiberias is renowned for its excellent restaurants and waterfront cafes. Put sparkle back into your life at the rejuvenating hot mineral springs at Hamat Tiberias where you can choose from a huge range of health treatments, mud packs, thermal baths, hydrotherapy, indoor and outdoor mineral pools. Experience the unique atmosphere of the lakeside biblical sites, accessible both by road or pleasure steamer from Tiberias. Wherever you go, you will be walking in the
Whether you choose to take the waters, the scenery or breathe in the history, you can always be sure of a warm Israeli welcome in The Galilee. The capital of Upper Galilee, Safed is situated high up in the mountains with wonderful views from every narrow lane and alleyway. Its natural charm has attracted painters, sculptors and craftsmen and many have workshops and galleries in the artists’ quarter. The crisp mountain air and the mystical setting combine to make this a popular holiday destination.
footsteps of history.
GALILEE HOTELS
Some of our recommended hotels:
HOTEL NAME
No. of Rooms
Location
Package Price
Prima Too
78 en suite rooms
Ohel Yaacov Street
£ 499.00 pp
Leonardo Plaza
244 en suite rooms
Habanim Street
£ 565.00 pp
Rimonim Galei Kinnereth
120 en suite rooms
Eliezer Kaplan Street
£ 656.00 pp
These guide prices are based on the departure date and availability. Prices are per person based on scheduled EL AL flights, 3 nights in hotel including Israeli Breakfast.
For further information on all the hotels we offer, please call our Reservations Department or email us at info@superstar.co.uk AND FOR THE INDEPENDENT TRAVELLER – HIRE A CAR AND EXPLORE THE MAGIC FOR YOURSELF. PRICES START FROM £25.00 PER DAY.
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
31
CarDAY Hire freedom of the open road TOURS
Day Tours: Day trip to Jerusalem
Day trip to Masada & Dead Sea
– Daily departure from Tel Aviv and Jerusalem
– Daily departure from Tel Aviv and Jerusalem
The tour begins with a superb panoramic view of Jerusalem from the Mount of Olives and then continuing to a walking tour of the Old City. Tour includes visits to Mount Zion and the ancient Cardo, Stations of the Cross, the Church of the Holy Sepulchre and the Western (Wailing Wall). The tour continues by car to the New City ending with a visit to the Holocaust Museum (Yad Vashem).
You will drive South, through the Jordan Valley to the Dead Sea and continue to Masada. You will ascend by cable car and tour the ancient fortress. Continue along the shores of the Dead Sea to Ein Gedi Spa to enjoy the therapeutic hot springs, Dead Sea mud and a float in the famous sea itself.
From £45.00
From £61.00
per person
per person
Day trip to Nazareth & the Sea Of Galilee The day begins with a drive along the coastal road to the city of Nazareth – first stop is the Church of the Annunciation, considered as one of the most holy churches for Christianity. Continue by foot to through Nazareth to visit the Church of St. Joseph’s Carpentry and then onto the Mount of Beatitudes. Next stop is the Church of the Multiplication in Tabgha and then the ancient fishing village of Capernaum. Last stop is the Yardenit (baptismal site on the Jordan River) where there is an optional baptismal service). From £57.00
32
per person
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
Car Rental: Our Fly Drive deals put you in the driving seat and, with unlimited mileage on all cars, you’ll be ready to steer yourself towards all those places you wanted to visit at your own pace.
Price: Local terms and conditions apply, as outlined on the rental agreement. Collision Damage Waiver and theft protection included. Personal accident insurance and upgrading is payable to... in Israel.
Important Notes:
Baby Seats:
Please allow for your luggage when choosing a car.
These are available with advance registration of US $5.00 per day payable directly to Avis.
Drivers must be over 21 years of age and in possession of a clean and valid driver’s license held for at least a year. (For most nationalities there is no need for an international driving license). For 21-23 year old drivers, Groups A&B are only available. CDW compulsory and to be charged double the regular CDW fee (payable locally). Airport Service Charge US $27.00 to be paid in Israel. Two or more drivers additional payment locally of US $3.00 each per day. Crossing the border to Sinai or Jordan with hired cars is not allowed.
Pick Up and Return of Car: May be made at any car rental desk in Israel. Desks at Ben Gurion Airport are 24 hours a day. A credit card or cash deposit will be required at time of pick-up. From £450.00
per person
inclusive of EL AL flights to Tel Aviv and 3 days car hire
33
Important about your holiday
INFORMATION How To Book You may book any of our holidays through your local ABTA appointed travel agent or direct with us.
Transfers to and from your UK departure airport. Transfers in Israel unless otherwise stated.
The FCO produces up-to-date travel information to ensure the safety of clients. For further information visit www.gov.uk/foreign-travel-advice or Tel: 0845 850 2829. Alternatively contact ABTA’s travel information line on 020 3117 0599.
Swimming Pools
Currency
The summer season in Israel is from May to October. Outside of this period many hotel swimming pools are closed for the winter. Some hotels have covered/ heated swimming pools. Please check when booking.
The new Shekel is Israel’s tender. However, you can pay for most services and purchases in US dollars and pounds sterling. Payment in foreign currency (cash, credit card or travellers cheques) exempts tourists from the Value Added Tax on certain purchases and services. At the time of going to press Government regulations allow you to take unlimited cash or traveller’s cheques.
Prices Exclude
Passports and Visas British passengers must hold a standard 10 year passport for all travel. This must be valid for at least 6 months after date of travel. Certain nationals may require a visa. As this is not the responsibility of Superstar Holidays passengers are advised to contact their travel agent or with the Embassy of Israel.
34
Foreign and Commonwealth Office Advice
VAT Passengers should note that local VAT charges will be applicable if travelling with an Israeli passport.
VAT Refunds
Electrical Appliances
Passengers leaving Israel from Ben Gurion Airport can claim VAT refunds on certain purchases and services. Proof of purchase must be provided. Eilat is a Free Trade Zone so there is no VAT payable. This makes shopping attractive for such items as designer swimwear and original jewellery, especially with the green Eilat stone.
The electrical supply is 220 volts. AC single-phase 50 cycles. Sockets are usually 2-pronged and foreign made appliances may require adaptors.
Health Requirements
Checking In and Out of Hotels
At the time of going to press, no inoculations or vaccinations are required. Please check with your own doctor before departure.
Hotel bedrooms are generally available from 1500 hrs and must be vacated by 12 noon on day of departure. This is particularly relevant to arrivals by night flights.
Holy Places and Customs Visitors and guests are made to feel very welcome. You are, however, requested when visiting holy sites, synagogues, etc. to observe the customs which may include wearing a head/shoulder covering.
What To Pack Generally light clothes, swim-wear and walking shoes. A cardigan or jacket may at times be needed for hill towns. A raincoat is advisable during winter months.
Baggage Allowances The free baggage allowance is 23kg (50lb) per adult or child. Allowance for infants is 10kg (22lb).
Language Hebrew is the main language of Israel. However, English is widely spoken and no visitor will be at a loss to find someone who understands them.
Eating Kosher Most hotels in this brochure are under Kosher Supervision. A normal international cuisine is offered with the exception of prohibited varieties of meat and fish. Dairy products are not served with meat meals. Occasionally hotels have non-Kosher speciality restaurants. Please check when booking.
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
Plenty of Shops
Eating Out
Jewish Holidays
Look for the Ministry of Tourism Symbol of Quality in shops selling popular gift items such as clothing, leather goods, exclusive jewellery, ceramics and oriental carpets. There are many colourful markets and bazaars which specialise in local arts and crafts.
Restaurants – Whatever you have in mind is readily available in Israel. Restaurants offer traditional Middle Eastern delicacies, Chinese, Indian, Thai, French, Italian and many other cuisines. Fish restaurants are a speciality and vegetarians will be in their element. Most restaurants outside the hotels are non-Kosher and offer the widest selection of food.
Chanukah 28th November – 5th December
Succoth (Tabernacles) 9th October – 17th October 2014
Passover 15th April – 22nd April 2014
Chanukah 17th – 24th December
Watch out for opening times and note that Jewish shops close on Saturdays, Muslim shops on Fridays and Christian shops on Sundays. All shops are usually open until eight in the evening and even later in some areas.
Travel Options Buses – these are reliable, efficient, comfortable and cheap. They’re ideal for both urban and long-distance travel. Express services run between major towns. Sherut Taxis operate from regular pick-up points or ‘stations’ and are capable of carrying up to seven passengers. There are plenty of metered taxis available at a very reasonable cost, which can be called by telephone or hailed in the street. Guided tours on luxury coaches are probably the most relaxing way to see the sights. Let the driver take the strain while you sit in air conditioned comfort and learn from expert and fully trained guides.
Pubs, bars, discos – Eilat has a highly deserved reputation as a fun resort. There are plenty of bars, speciality English style pubs, piano bars and many discos. Local beer is excellent and prices reasonable.
Yom Ha’atzmaut (Independence Day) 6th May 2014 Shavuot (Pentecost) 4th – 5th June 2014 Rosh Hashanah (Jewish New Year) 25th September – 26th September 2014 Yom Kippur (Day of Atonement)** 4th October 2014
Climate Israel enjoys temperate weather throughout the year. The country is virtually rainless from early spring through late autumn. In winter, rainy spells alternate with many fine, sunny days, and little rain falls in Eilat or Dead Sea regions. Summers are sunny and hot, with higher levels of humidity along the Mediterranean, in the valleys and around the Sea of Galilee. Along with avoiding excessive exposure to the sun, visitors should wear protective head coverings and use sun blocks, even in winter.
** Food restrictions apply, shops are closed, no public transport. The Sabbath and all Jewish Festivals begin the previous evening and run from sunset to sunset. Hotels offer limited hot food on the Sabbath.
Passover 4th – 12th April 2015 Yom Ha’atzmaut (Independence Day) 23rd April 2015 Shavuot 24th – 25th May 2015
Average Temperatures (Minimum to Maximum) January
April
July
October
Jerusalem
F° C°
43-53 6-11
53-69 12-21
66-83 19-29
60-78 16-25
Tel Aviv/Haifa
F° C°
50-65 9-18
54-72 12-22
70-86 21-30
59-84 16-29
Tiberias
F° C°
48-65 9-18
56-80 13-27
73-98 23-37
65-89 18-32
Dead Sea
F° C°
52-68 11-20
68-84 20-29
82-102 28-39
75-90 24-32
Eilat
F° C°
49-70 9-21
63-87 17-30
77-103 25-39
69-92 20-33
If you require assistance on the resorts or wish to book any tours/excursions, please contact our representatives: C.T.O Consolidated Tour Operators Ltd, 103 Ben Yehuda Street, Tel Aviv 63802 Tel: 03-5225253 Fax: 03-5235255 EL AL Israel Airlines offices: Tel Aviv: (03) 977 1111 Eilat: (08) 6371515
35
Booking
CONDITIONS
YOUR CONTRACT IS WITH ‘Superstar Holidays’ Ltd ATOL 2982 / ABTA V5234 1. Your holiday contract: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. 2. Your financial protection; We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number 2982. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate. In some cases, where we aren’t able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
36
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust
may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. See www.atol.org.uk 3. ABTA We are a Member of ABTA, membership number V5234. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. 4. Your Holiday Price: We reserve the right to alter the prices of any of the holidays shown in our brochure or website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
a) When you make your booking you must pay a deposit of £100 per person. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. b) For bookings made online full payment will be required for confirmed services only. You will not be required to make payment for services which are “on request” or subject to availably. For such services, we will endeavour to contact you within one working day and advice of availability. c) Payment - We accept payment by cheque, bank transfers, credit and debit cards. Payments by credit card will incur a 1% fee of the value of the transaction. Any cheques returned unpaid will be subject to a £20 administration charge and alternative method of payment must be made. We reserve the right to cancel your holiday if we do not receive an alternative form of payment within 7 days of advising you of the returned cheque. We will not accept cheques for late bookings ie within 4 weeks of departure.
Credit card fraud contingency If you do not supply the correct credit or debit card billing address or cardholder information the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel if your payment is declined or if you have supplied incorrect credit card details.
d) The price of your holiday is subject to surcharges on the following items: government action, currency, overflying charges, airport charges, increases in scheduled airlines and air passenger duties. Changes in the above mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. e) All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. 5. If You Change Your Booking; If after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £35 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
6. If You Cancel Your Holiday: You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges unless advised otherwise at time of booking by us as follows:
Period before departure in which you notify us
Cancellation charge
More than 41 days 28-41 days 21-27 days 14-20 days 7-13 days 4-7 days 3 days- day of departure
Deposit only 20% 30% 60% 70% 80% 100%
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
7. We Change or Cancel Your Holiday: As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. a) Changes: If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return flights
by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change. b) Cancellation: We will not cancel your travel arrangements after your final invoice is due except for circumstances beyond our control e.g. for reasons of force majeure or failure by you to pay the final balance. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).In some cases we will pay compensation (see below). c) Compensation: If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure.
Period of notification given Compensation prior to departure date per person
More than 8 weeks Within 8 weeks Within 6 weeks Within 4 weeks Within 2 weeks
NIL £10 £20 £35 £50
d) Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
37
Booking
CONDITIONS
8. If you have a complaint: If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved satisfactorily locally, please follow this up within 28 days of your return home by writing to us at 16 Upper Woburn Place, London WC1H 0AF, giving your booking reference and all other relevant information. In the unlikely event your complaint not being resolved to your satisfaction any disputes arising out of, or in connection to this contract maybe referred to ABTA’s arbitration scheme. Please see clause 3 on ABTA. 9. Our Liability to You: If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention
38
in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport contractual terms, or the international conventions, from Superstar Holidays. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments to you are due from us, any payment made to you by the airline will be deducted.
NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
c) Problems caused by misadventure: Although no obligation by us, every assistance shall be offered by us to any client who through misadventure suffers illness, personnel injury or death during the period of their holiday arising out of an activity not forming part of the holiday arrangement including assistance in alternative travel arrangements. When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given.
Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result. d) Passport, Visa and Immigration Requirements: Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. e) Excursions: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, whist you are on holiday your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. f) Infants: Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight. You are responsible for ensuring the correct age is given at time of booking. g) Unused service: We regret that no refund will be made for any unused accommodation or for any other service of the holiday. Accommodation services or any other features of the
Malvern World Travel 01684 562406 malvernworldtravel@hotmail.co.uk
holiday are not exchangeable and cannot be transferred to other parties except as set out in section 5 of these booking conditions. h) Insurance: We cannot advise or sell any travel insurance to you. However we strongly recommend you take adequate insurance to protect your travel arrangements and personal effects. World weather is becoming unpredictable and we cannot be held responsible for any disruption to your holiday due to bad or unusual conditions. However if should an event should occur outside the EU, we will endeavour to provide you with assistance to make alternative arrangements although we do not accept any liability for any costs you may incur. For details of ABTA’s recommended insurance “ABTA SURE” call 0800 0837731 or our www.superstar.co.uk. Quote reference “J7149”
website
i) Delays: Occasionally delays or changes can occur to flights as a result of bad weather, strikes, air traffic control etc. Neither we nor the airline have control over such eventualities, but we will do everything to ensure your comfort and minimise any inconvenience it caused. Flight information may be subject to alteration and if known will be advised to you at the time of booking or as soon as possible thereafter. j) Product Description: Every effort has been made to make descriptions as accurate as possible but occasionally amenities are temporarily unavailable eg electrical breakdowns, swimming pools or various facilities not fully operational in early/late season. In addition, operation of amenities may be subject to Government or local licensing laws. Superstar Holidays cannot accept responsibility for such problems which are outside the control of the tour operator. Whilst every effort will be made to ensure the accuracy in the description of the product at the time of publishing we cannot accept responsibility for any changes or problems that occur outside our control.
k) Travel agent; Your travel agent is there to provide you with advice and assistance regarding your holiday. Any advice given to you by your travel agent that is not based on advice given by us to the travel agent is the travel agent’s responsibility. We do not accept responsibility for any incorrect advice given to us in these circumstances. Your travel agent will also act to relay information between both parties and again we will not accept any liability for failure by any agent to this properly l) Special requests: If you have any special requests for example dietary, adjoining rooms etc you must advise us at the time of booking. We are happy to pass your request on but we cannot guarantee that it will be accommodated. Any note of your request on your invoices confirms that we have received and does not guarantee that we, or the relevant supplier, can meet your request. In no circumstances will any such request be accepted by us so as to form part of our contractual obligations. 10. Data protection: In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs or dietary, religious requirements and accessibility. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements, e.g. airlines, hotels, transport companies etc. The information may also be provided to security or credit check companies, public authorities such as customs and immigration. If required, or as required by law. Additionally, where your holiday is outside the European Union (EU) controls on data protection in your destination may not be as strict as the legal requirements in the U.K. We will not, however pass any information onto any party not responsible for all or part of your travel
arrangements. This applies to any sensitive information you give us such as details of any disabilities, or any dietary and religious requirements. If we cannot pass this information on to the relevant suppliers, whether in the EU or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy.
We would also like to hold your information including any email addresses where collected by us, for future marketing purposes (e.g. to inform you of promotional and competition offers or to send you our brochure). If you do not wish to receive such approaches in future please inform us as soon as possible.
You are entitled to a copy of the information held by Superstar Holidays Ltd. If you would like to see this please write to us at Superstar Holidays 16 Upper Woburn Place London WC1H 0AF.
© Superstar Holidays Ltd
39
Agent
Malvern World travel 44 Somers Park Avenue Malvern WR14 1SD 01684 562406 malvernworldtravel@hotmail.co.uk
VISIT
Israel
in association with
Book through Superstar Holidays or your ABTA Travel Agent
Designed and Produced by: TravelPlus Media Limited www.travelplus.co.uk on behalf of Superstar Holidays Limited Printed by: Esquire Print Ltd
Special thanks: The Israel Tourist Board
A digital version of this brochure in a beautiful digital reader supporting both mobile and desktop devices is available on www.superstar.co.uk