Optimize Warranty Management with Infosys Warranty costs are expected to continue to rise due a variety of competitive factors such as the race to reduce time to market, the increasing use of mechatronics in the vehicle, and increasingly longer periods of warranty coverage. However, Warranty Management processes are largely ad-hoc and lack best practices. The challenge that automotive companies face is the need to transform their warranty landscape in order to reduce product failures and claims processing costs while simultaneously enhancing customer satisfaction. Infosys understands these challenges and is making significant investments in developing a comprehensive solution for Warranty Management. Infosys’ Warranty Management Solution addresses process and technology related challenges and delivers tangible results such as: •
Reducing up to 10% of the total annual warranty costs
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Lowering the total cost of ownership (warranty applications) by up to 35%
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Reducing the total cost of claims processing by up to 30%
These results are achieved by: •
Applying warranty best-practices across brands and geographies
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Streamlining claims management processes to provide better visibility and actionable information
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Reducing detection-to-correction cycles through analysis of unstructured information
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Enhancing supplier collaboration to drive additional efficiencies in the areas of quality and product development
Solution Overview
Infosys’ Warranty Management Solution leverages the SAP platform and tools. The pre-configured and customized ERP component of the solution allows OEM’s to rapidly adapt their processes to the ever changing warranty policies and related business requirements. The EWS (Early Warning System) component provides actionable information in the areas of quality and engineering. The solution, therefore, delivers flexibility and improved quality while lowering implementation costs.