Agency Worker Handbook – Grievance Procedure Complaints & grievances
Informal stage
Formal stages
We want you to let us know if you have work related problems, and especially if they are affecting your work. Please contact us first rather than complaining to our client.
If you have a grievance about your assignment you should raise it informally with Top Job Recruitment.
STAGE 1
We recognise that you are entitled to raise a formal Grievance and the procedure for doing so is described below. In the first instance, contact Top Job Recruitment. If this does not resolve your problem or you feel that you cannot speak to the branch personnel, then contact in writing Liz Mullenger
They will give you a response within ten working days. See below for exceptions to this procedure.
If you feel that the matter has not been resolved satisfactorily through informal discussions you must put your grievance in writing to Top Job Recruitment outlining the nature of your grievance and the outcome you are looking for. You will receive a reply within five working days and a meeting will be arranged. Prior to the meeting the organisation may carry out such reasonable investigation as necessary so that it can properly deal with your grievance. You, any relevant witnesses and the manager will attend the meeting. You may choose to be accompanied by a colleague, lay or trade union official. The manager will give a response within five working days of the meeting and will inform you of the appeals procedure.
Investigations Top Job Recruitment is committed to ensuring that all grievances are investigated fully. This may involve carrying out interviews with the workers concerned and third parties such as witnesses, colleagues and managers, as well as analysing written records and information. The investigation report will be made available to all the parties concerned. The identity of witnesses will be kept confidential where necessary.
STAGE 2 If you are not satisfied with the response, you may raise the matter, in writing, with a relevant senior manager or Director. A meeting will be arranged, constituted as in Stage 1, except that the senior manager will replace the manager. The senior manager will give a response within five working days of the meeting. This decision will be final.
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