VMcyclopedia SM

Well, what do we have here?

You’re holding the

VMcyclopaedia And, like it says on the cover, it’s packed with everything you need to know about Virgin Media.

Give it a flick through and you’ll be able to answer any questions your customers have about our amazing products and services.

If you’re still a little unsure about something, or if you’re just looking for some advice, visit TheVSpot.co.uk or call your friendly Virgin Media Retail Account Executive, they will have popped their card in the front of this folder.

And remember, we’re here to help so don’t be afraid to ask.

∞ Happy reading!

The Virgin Media Account Team

Information correct at time of going to print 02/12/2015.

Contents • Latest news • What’s new?

• Latest offers

Section 1

Section 2

• Products • Broadband • TiVo • Unmissable telly • Sky Movies & Sky Sports • Box Sets and TV Series • TV on the go • Sky Sports and BT Sports • Asian Mela • Home phone • Big Bundles • Inclusives ®

• Processes and procedures • Sales process • Virgin Media installation

Section 3

Section 4

• Sales support • Here to help • Reasons to switch • Our trophy cabinet • Objection handling • Jargon buster • The VSpot

• Other information • Our telly channels list

Information correct at time of going to print 02/12/2015.

Section 5

Section 6

Latest news

Latest news The lowdown on the latest from Virgin Media

Section 1

Keep checking TheVspot.co.uk for the latest news

What’s new?

Things are as busy and exciting as ever at Virgin Media.

Check out some of the biggest happenings right here.

Our latest campaign Have you seen our latest TV ad? If not, check it out at TheVspot.co.uk The ad is based on the idea of a ‘House Party’ and it shows all the fun you can have with VIVID® 200. Whether it’s online gaming, messaging on WhatsApp, having a kickabout online or just pumping some big tunes, it’s all possible with our ultrafast broadband, and we want everyone to experience it!

And to support this great TV advert, we’ve been busy creating some clever print ads that focus purely on entertainment – namely music, movies and gaming. For example, with VIVID,® customers can download a whole HD movie in less than five minutes and an entire album in just five seconds! How good is that!

We’re on a bit of a winning streak!

Not to blow our own trumpet or anything, but we’ve only gone and scooped six gongs at the 2016 uSwitch Broadband Awards! On top of recognition for our great broadband service, we were also awarded for our top-notch TV. Check out the list in full: • Best Broadband Provider (4th year running!)

• Best TV Content • Best TV Provider • Best Broadband, TV and Home Phone • Fastest Home Broadband Provider • Best Customer Rated Broadband

Information correct at time of going to print 02/03/2016.

Let’s get this party started!

Following hot on the heels of the VIVID® launch, we’re back to continue the good work with our new ‘House Party’ campaign.

The focus is still on the way VIVID® allows customers to do more and be more – supported by the emotion of our ‘are you ready to be moved?’ philosophy. But this time we’re also showing how our ultrafast broadband provides the best real-life experiences for our consumers.

The TV ad’s set in the middle of a great house party, with the legend that is Chaka Khan providing a funky soundtrack to proceedings. As we move through the party, it’s clear that VIVID® 200 is responsible for keeping everyone streaming, posting, gossiping, dancing and ultimately finding the one – for the party at least.

The party never stops To support this great TV advert, we’ve been busy creating some clever print ads that both highlight how our broadband has been leading the way and also shows the benefits ultrafast broadband has on entertainment – namely downloading music and movies in super-speedy times. For example, with VIVID®, customers can download a whole HD movie in less than five minutes and an entire album in just five seconds. Rapid.

Trim 304.80 x 1219.20 mm Bleed 310.80 x 1225.20 mm

Next generation optical fibre Search Virgin Media VIVID Cabled areas only. Download speeds recently upgraded up to 200Mbps.

46917 Q1 Vivid 96sht 19.01.16 10:17 npullum

Movie downloads in under 5 minutes?

Our cables can.

Because we use a totally different type of cable, we can deliver download speeds of up to 200Mbps – that’s over twice as fast as BT Infinity 2 and Sky Fibre.

This is our next generation optical fibre.

We call it VIVID®.

Because we use a totally different type of cable, we can deliver download speeds of up to 200Mbps – that’s over twice as fast as BT Infinity 2 and Sky Fibre.

This is our next generation optical fibre.

We call it VIVID®.

Search Virgin Media VIVID

Search Virgin Media VIVID

VIRGIN MEDIA CABLED STREETS ONLY. Based on average peak time download performance: virginmedia.com/ourspeeds. Music album based on 85MB file size. Minimum device requirements apply.

Comparison against maximum speed of BT Infinity 2 and Sky Fibre (76Mb).

46685_Album4secs_284x210 28.01.16 14:40 npullum

Trim 284.00 x 210.00 mm Bleed 290.00 x 216.00 mm

Album downloads in 5 seconds?

Our cables can.

VIRGIN MEDIA CABLED STREETS ONLY. Based on average peak time download performance: virginmedia.com/ourspeeds. Movie based on 4.1GB file size. Minimum device requirements apply.

Comparison against maximum speed of BT Infinity 2 and Sky Fibre (76Mb)

46685_Camcorder_284x210 28.01.16 14:40 npullum

Trim 284.00 x 210.00 mm Bleed 290.00 x 216.00 mm

Music and movies downloaded at ultrafast speeds? Our cables can.

Check out the great offers available to your customers

Section 2

Be sure to check out TheVSpot.co.uk for the latest offers, news and more

Latest offers

Latest offers

Our latest offers are a big deal Check them out now at the TheVSpot.co.uk

As we’re always trying to bring you the best offers to sell to your customers, stay one step ahead of the game by checking out the very latest deals online at TheVSpot.co.uk The site works on computers, tablets and smartphones, why not bookmark it now so you can always be in the know?

Information correct at time of going to print 02/12/2015.

Products

Section 3

We’re always improving our products and services, head to TheVSpot.co.uk for more details

Products

Go on, get yourself up to speed with all of the wondrous things that we provide for our customers

What makes Virgin Media different?

That’s easy. All our entertainment is sent to our customers’ homes via fibre optic cable, instead of through satellite or copper telephone wires. This means they get everything faster. A whole lot faster.

We’ll go through the details over the next few pages, but let’s have a quick look why a Virgin Media house enjoys better entertainment.

House with satellite and broadband through a phone line: •

A dish needs to be fixed to the outside of your house

•

TV signal can be affected by extreme weather

•

Broadband through a phone line? The further away you live

from the telephone exchange, the slower it is

•

TV On Demand takes longer to stream because it shares your home broadband

•

If TV and broadband are being installed, it could take more than one engineer visit

Virgin Media household: No dish needed outside your home Weather won’t stop the fun. Our fibre optic cables are underground so no interruptions Superfast fibre optic broadband with speeds up to a whopping 200Mbps, that’s more than twice as fast as Sky’s top speeds (up to 76Mb)* Get your whole house online at once with less waiting around and less pesky buffering. And Ofcom says you’re more likely to get advertised speeds with us than any other supplier One engineer visit is all it takes to set you up Only entertainment provider with lifetime servicing and repairs included as long as you’re with us†

*Based on advertised max speeds (up to 200Mbps vs up to 76Mb). †Excludes misuse/mistreatment/customer-caused damage. Information correct at time of going to print 02/12/2015.

A WHOLE NEW WAY TO E X P E R I E N C E THE INTERNET When you live your life online, you’ll need the best connection possible.

That’s why we’re bringing your customers VIVID, our next generation optical fibre – it’s a whole new way to experience the internet. It travels at the speed of your customers’ lives – all the way up to 200Mbps, so they can do more, be more and have more fun.

Up to 1 00Mbps

Up to 200Mbps

Unlimited downloads

Unlimited downloads

WE ALL STREAM A family-full of devices: 5-10+ devices – the more the merrier.

Welcome to the VIVID household… The kids are Skyping their mates upstairs or gaming on their consoles in their room – mum’s streaming tunes on her phone while browsing the web on her laptop. Dad’s watching the latest box set on his Smart TV. On top of that, VIVID perfectly powers all those bits in the home that use the internet to work quietly in the background, like clever heating thingies, wireless speakers, fancy lighting and even robotic hoovers.

Information correct at time of going to print 02/12/2015.

HOW IS VIVID DIFFERENT?

It’s all about the experience.

Think of it as upgrading from a Ford Mondeo to a rip-roaring Ferrari. It’s not just about the speed, it’s about how it makes you feel when you’re behind the wheel. It’s also about being able to do more.

When you tell your customers about our next generation optical fibre, show them examples. After all – features tell, benefits sell!

Watch a movie on Netflix via tablet Shoot baddies on the PS4

Listen to music through Spotify on a mobile

C atch Premier League action on Sky Sports via the Sky Sports app or BT Sport via TV Anywhere on a laptop

Share the latest goss on Facebook, Twitter and Instagram

Your customers can do all of this, at the same time, in the same house – awesome, isn’t it?

Information correct at time of going to print 02/12/2015.

We’ve also got SuperFibre 50 Explore the world of superfast internet.

Our SuperFibre 50 service is perfect for superfast browsing and streaming. Allowing your customers to keep up the pace at up to 50Mbps.

It’s good for smaller households who love streaming movies and music online. It’s brilliant for banking and shopping, keeping one step ahead with the news and staying close to friends and family with Skype or FaceTime.

Chances are they have two to four devices connected, with only a few people in their home online at the same time – and they can speed along just fine.

Plus, with unlimited downloads to enjoy, they can do more, be more and have more fun.

* Unlimited downloads: Upload speeds may be affected by traffic management measures. Heavy users may experience a temporary reduction in upload speeds.

See virginmedia.com/traffic for details. Information correct at time of going to print 02/12/2015.

All powered

by DOCSIS 3. ®

It’s the magic in our cables.

We use underground coaxical cables, powered by DOCSIS® 3 technology, between the cabinet in the street and your customer’s property. The design of this cable itself is way better than the normal copper cable. It can hold on tight to top speeds over a much longer distance. And that gives our customers a better broadband experience than most of our competitors who use copper cables to reach the home.

Up to 200Mbps Up to 76Mbps

BT broadband Copper phone line

Up to 76Mbps

Sky broadband Copper phone line

DOCSIS® 3 technology

Why is it better?

Companies like BT, Sky and TalkTalk can deliver superfast speeds to the cabinet using fibre optic cables. But then they use a small twisted copper pair to deliver their broadband from the cabinet to the home. Because these copper cables are thinner and badly insulated, they can only support lower frequencies. This means that the speeds delivered from the cabinet will ‘drop off’ because of what our tech guys call ‘electrical cross-talk’ (that’s interference to you and me). As the length of the copper wire increases, so does the cross-talk. Our Virgin Media network uses coaxial cable right from the cabinet to the home. This cable is extremely well insulated and its thick interior copper core makes it capable of delivering ultrafast speeds, up to 200Mbps, all the way to the home. And that gives our customers access to unrivalled speeds. That’s the power of our network.

CableLabs is the owner of the DOCSIS® 3 trademark. Speeds referred to are download speeds. Acceptable use policy applies. Minimum computer requirements apply. Speeds assume equipment working at optimum speed and capacity. Information correct at time of going to print 02/12/2015.

Pick the right experience for your customers Here’s what they need to know: O U R N E X T G E N E R AT I O N O P T I C A L F I B R E

SuperFibre 50 How fast?

How much data?

How many devices?

Number of people:

Perfect for:

Up to 50Mbps

Up to 100Mbps

Up to 200Mbps

Unlimited downloads

Unlimited downloads

Unlimited downloads

1-4 devices

5-9 devices

10+ devices

Small households doing loads

Busy households

Busy households doing loads

Unlimited superfast browsing and streaming

Lots of people doing lots of stuff at the same time. No download limits, no worries.

Loads of you streaming in HD, watching 4K, all at the same time.

No download limits, no worries.

Download speeds: SuperFibre 50 Music track

1 second

1 second

0.3 seconds

Music album

11 seconds

5 seconds

3 seconds

2 hour SD film

4 minutes 15 seconds

2 minutes 7 seconds

1 minute 4 seconds

2 hour HD film

18 minutes 12 seconds

9 minutes 6 seconds

4 minutes 33 seconds

(based on 6MB file)

(based on 60Mb file)

(based on 1433.6MB file)

(based on 6144MB file)

Download speeds are recorded with a standard ethernet cable connection – for more information see virginmedia.com/ourspeeds Further legal stuff applies, see thevspot.co.uk Information correct at time of going to print 02/12/2015.

Our fibre optic VS the competition’s fibre The key difference about our fibre optic broadband.

Unlike our competitors, we use coaxial cables powered by DOCSIS® 3 technology to link your customer’s house directly to our fibre optic network. For their fibre products, our competitors use fibre optic cables to the green cabinet on the street, but that’s where it ends. The rest of the line is copper to their house – which means that the speed will still reduce the further away they are from the cabinet.

Fibre optic to cabinet

HUB

OTHER PROVIDER EXCHANGE

Fibre optic to cabinet

CABINET Placed at the end of a customer’s road

CABINET Placed at the end of a customer’s road

Coaxial cable goes directly into house

Copper wire to house

CableLabs is the owner of the DOCSIS® 3 trademark. Speeds referred to are download speeds. Acceptable use policy applies. Minimum computer requirements apply. Speeds assume equipment working at optimum speed and capacity. Information correct at time of going to print 02/12/2015.

Our fibre optic VS regular broadband (ADSL) The whole truth about fibre optic broadband.

State-of-the-art fibre optic cable is different. Designed with the internet of today in mind, it transmits information by pulses of light so it doesn’t slow down over distance, unlike regular broadband delivered down a copper phone line. Even if your customer’s house is far away from their nearest exchange, they shouldn’t see a huge reduction in their speed, thanks to our coaxial cable (powered by DOCSIS® 3 tech), which holds on tight to top speeds over distance – unlike standard copper cables.

HUB

CABINET Placed at the end of a customer’s road

Coaxial cable goes directly into house

OTHER PROVIDER EXCHANGE

ire r w et pe bin op a C to c

Fibre optic to cabinet

CABINET Placed at the end of a customer’s road

Copper wire to house

CableLabs is the owner of the DOCSIS® 3 trademark. Speeds referred to are download speeds. Acceptable use policy applies. Minimum computer requirements apply. Speeds assume equipment working at optimum speed and capacity. Information correct at time of going to print 02/12/2015.

TiVo . We think it’s the best way to watch TV. Ever. ®

How does TiVo stack up?

Record 3 channels at once And even watch a 4th one recorded earlier. Your customers will never have to choose between their favourites again.

Virgin Media TiVo box ®

Sky+HD box

YouView box

Freeview+ box

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At least 500GB storage space Tell your customers they better get comfy – that’s a massive 250 hours of telly, and then there’s the option of getting even more with our 1TB box.

Undelete If your customers wipe something by mistake, that’s no problem.

They can simply retrieve it from their deleted items.

Search by actor or director Whether your customers are swoony for Clooney or mad for Brad, our smart search function can look for everything their favourite actor’s starred in and suggest shows for them.

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Rewind the schedule Your customers can scroll back 7 days with our backwards grid to catch up on great shows they thought they’d missed on ITV, BBC, Channel 4 and Channel 5.

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Internet apps including Netflix and YouTube™ Your customers can access all those apps they love, on their telly. There’s Spotify, Netflix and YouTube™, plus many more.

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Suggestions Our clever TiVo® box learns the sort of TV your customers watch most and suggests shows they might like.

WishLists™ Like series link, but better. Your customers simply let TiVo know their favourite actors, directors and shows – and it’ll automatically record anything that fits the bill.

Information correct at time of going to print 02/12/2015.

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Unmissable telly We love good telly. That’s why we think ours is top.

We’ve got over 260 of the best channels around, including most of your customer’s Sky favourites and loads of HD channels at no extra cost.

Have a look at the channel pull-out in the back of your folder to see all the brilliant telly your customers can enjoy from Virgin Media. And because we wouldn’t want customers to miss out on their favourite Sky channels, they get loads included in their bundles. Plus, there’s also the option to add Sky Movies and Sky Sports for just a little extra each month.

Plus, with a TV XL package your customers can get BT Sport included at no extra cost, unlike Sky customers who have to fork out extra each month and pay an activation fee.

Information correct at time of going to print 02/12/2015.

The Sky’s not the limit with Virgin Media Did you know... customers can get Sky Movies and Sky Sports on Virgin Media?

Movie lovers can get all the Sky Movies channels, included with some of our Big Bundles, or as a monthly additional extra.

Sports fanatics can get all the Sky Sports channels, included with some of our Big Bundles, or as a monthly additional extra.

• Add the channels in HD – for a little extra each month

• Add the channels in HD – for a little extra each month

• Watch On Demand – loads of great movies also available to watch instantly, whenever you want and wherever you want using the Sky Movies iOS and Android apps

• Tons of top sport – including football, rugby, Formula 1®, golf, tennis and cricket

So get the popcorn out for all these great movie channels:

With all these great channels, you won’t know what to watch first.

Check out the ‘Our Bundles’ pull-out for more details on how your customers can get all of this in their bundle.

See the ‘TV on the go’ page for details on how your customers can get all of this on the move via apps.

The F1 logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trade marks of Formula One Licensing BV, a Formula One group company. All rights reserved.

Information correct at time of going to print 02/12/2015.

More Box Sets and TV series than ever before Enjoy thousands of hours of movies and TV Box Sets On Demand, including Netflix on your TV through TiVo®

TV On Demand

Sky On Demand

Netflix on TV

• A dedicated On Demand connection that won’t affect broadband speeds

• Hundreds of the best shows from Sky1, Sky Living and Sky Arts

• Thousands of On Demand shows to watch, wherever there’s WiFi

• Sky Sports highlights available to subscribers, and on the go through a laptop, tablet or smartphone

• Netflix subscribers can instantly watch TV shows, films and original programmes such as Orange is the New Black and House of Cards

• Less waiting for TV shows to load and less buffering

• Watch on a big screen, or on other devices like laptops and tablets • No ads, no hidden fees, no hassle

Weekly Catch-Up TV

Blockbuster movies

Music videos

• A massive selection of the best shows through BBC iPlayer, All 4 and Demand 5

• The latest films to rent

• A huge collection of music videos, featuring new releases and classic tracks

• No need to stick to the TV schedule

• Loads of titles available in glorious HD and eye-popping 3D • Most are available the same day as the DVD release – with some even available on the same day as the cinema release

• Pay per song – or get at no extra cost with our Big Kahuna Bundle • New karaoke feature lets customers belt out a few hits themselves

Netflix: Netflix streaming membership required. On Demand: On Demand movies are pay-by-title. Music On Demand is included with TV size: XL or pay-per-video with TV sizes: M+ and L. Time limits apply for viewing chargeable On Demand content – see virginmedia.com Sky On Demand included with TV M+ and above. Content available to view depends on TV package. You must subscribe to Sky Movies Collection and/or Sky Sports Collection to get Sky Movies and/or Sky Sports on Sky On Demand.

Information correct at time of going to print 02/12/2015.

TV on the go More telly on the go than any other UK provider.

With our award-winning Virgin TV Anywhere app, plus Sky Movies and Sky Sports apps, your customers have access to over 120 live TV channels on their laptop, tablet or smartphone wherever there’s WiFi.

TV Anywhere Stream the TV you love, wherever you are.

•O n their PC or laptop customers can stream over 100 live channels, plus thousands of on demand shows.

• I ncludes FOX, Sky Living, Sky1, Sky News and all the BT Sport channels.

•W ith our TV Anywhere app TiVo®, customers can watch over 100 live channels on their iPad, iPhone, iPod touch and Android™ mobiles and tablets (WiFi access in the UK required).

Use a tablet or mobile as a TiVo remote

Over 100 live channels

• They can also control their TiVo boxes through the app – recording, deleting and searching while out and about, from anywhere in the world.

Plus, watch Sky Movies and Sky Sports on the go • Customers can now access live and on demand content on the go through the Sky Movies and Sky Sports apps and website.

• Sky Movies app – more than 1,000 movies to watch when they want, plus 11 live channels for great movies there and then.

• Sky Sports app – watch essential sporting action and get tons of unmissable features like customisable screen splitting and bags of player and squad stats.

•A vailable on iOS and on Android™.

More TV Channels on the go: Comparison against Pay TV UK subscription services based on number of channels available via online services and/or mobile apps. Virgin TV Anywhere: Content depends on TV package. Not all channels available. Broadband/WiFi required. UK only. Maximum 2 devices. On Demand only available to M+ TV packages and above. Virgin TV Anywhere app: Compatible device required. End User Licence Agreement applies.

Visit virginmedia.com for full terms and conditions. Sky Movies and Sky Sports: Only available via the Sky Movies/Sports apps or website. Screen splitting only available on iPad app. Subscription to Sky Sports/Movies required.

UK only. Maximum 2 devices. Selected content may not be available to view. Separate End User Licence Agreements and terms and conditions apply to the Sky Movies and Sky Sports apps and websites. Further legal stuff applies, see virginmedia.com for details.

Information correct at time of going to print 02/12/2015.

If the football’s on, it’s on Virgin Media The only place you can get Sky Sports and BT Sport in one package This means your customers can watch all of the live action from the Barclays Premier League and UEFA Champions League with our Big Kahuna Sports bundle.

Big Kahuna Sports

Perfect for footy fans. Here’s what makes it so great:

• • • •

O ver 235 channels, including Sky Sports plus all the BT Sports channels (in HD) too – so they can enjoy top footy action all season T V on the go – catch all the action on your TV, laptop, phone or tablet with our award-winning TV Anywhere app and access to the Sky Sports app too V IVID™ 200 – ultrafast internet speeds of up to 200Mbps U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers*

Check out the sports channels included below:

Phone: *Numbers beginning 01, 02, 03 and 0870 (not other numbers beginning 084 and 070). Redial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callcosts Access charge for non-inclusive calls to service numbers 10.25p per minute. Information correct at time of going to print 02/12/2015.

Asian Mela This great value collection is perfect for customers who want to watch the same shows as their friends and family across the world. Or perhaps if they’re just a Bollywood buff or soap addict.

For a little extra each month - they can get all the channels below:

SET Asia

SET Max

NDTV Good Times

ARY Digital

A huge choice of movies, comedy shows and dramas in Hindi, Urdu and Gujarati.

A wide selection of Bollywood’s biggest and best blockbusters.

Showcasing what’s hot from food, fashion, lifestyle and travel.

The best Pakistani entertainment shows, including Good Morning Pakistan.

Zee TV

Zee Cinema

Punjabi

B4U Movies

Popular Indian entertainment with dramas, game shows and more.

A taste of Bollywood movie magic.

A wide range of entertainment programmes broadcast in Punjabi.

Brilliant Bollywood films, including mega-movie blockbusters.

Life OK

Star Plus

Star Gold

TV on the go

All the latest serials and dramas – plus showbiz news and events.

Everyone’s favourite Hindi TV shows.

Popular Hindi blockbusters and all the latest Bollywood buzz.

Customers with Asian Mela can now watch all 11 channels on the go, in the UK, via our TV Anywhere app (with a WiFi connection).

Information correct at time of going to print 02/12/2015.

Let’s talk home phone We’ve got a great range of home phone packages for all your customers’ nattering needs.

And they’re packed with handy features like: • Voicemail • Call waiting • Call divert • Free calls to Virgin Media Directory Enquiries • Inclusive calls to Virgin Mobile phones M Talk Weekends

L Talk Evenings and Weekends

XL Talk Unlimited

XXL Talk Unlimited Extra

Unlimited UK landlines weekend calls

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Unlimited UK landlines evening calls

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Unlimited calls to UK landlines 24/7, 365 days a year

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Unlimited calls to UK mobiles

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Inclusive weekend calls to Virgin Mobile and 0870 numbers

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Inclusive evening calls to Virgin Mobile and 0870 numbers

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Unlimited calls to Virgin Mobile and 0870 numbers

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Unlimited calls to 0845 numbers

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10.25p a minute

10.25p a minute

10.25p a minute

10.25p a minute

Free calls to Virgin Media Directory Enquiries on 118 180^ Access charge* for calls to service numbers outside of bundle

Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070).

Re-dial before 60 minutes to avoid call charges. Inclusive calls can start; within the weekend (all day Saturday and Sunday) periods for Talk Weekends; within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods for Talk Evenings & Weekends; at any time for Talk Unlimited. Talk Unlimited Extra: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), 0845 and 0870 numbers (not other numbers such as those beginning 0844, 0871 and 070) and UK mobiles. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will, however, be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. Full details of call charges/ connection fees at virginmedia.com/callcosts Calls to Virgin Mobile numbers: Unlimited calls to Virgin Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Free calls to Virgin Media National Directory Enquires (118 180): Free calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. Onward connection restrictions apply. Information correct at time of print: 02/03/2016 Further legal stuff applies.

Big Bundles

Information correct at time of going to print 02/12/2015.

Our Big Bundles Big Kahuna Movies

Big Kahuna Sports

170+ TV channels with TiVo® •O ver 170 channels including Sky1, Sky Living, Discovery, Nickelodeon and Fox •T iVo box – record, pause and rewind live TV • 1 1 HD channels included •C atch Up TV and Box Sets •V irgin TV Anywhere – watch live TV on your laptop, PC, mobile and tablet

230+ TV channels with TiVo® •O ver 230 channels including Sky1, Sky Living, Discovery, Disney and FOX •P LUS BT Sport Europe, BT Sport 1, BT Sport 2 and BT Sport // ESPN channels in HD • 48 HD channels included •T iVo box – record, pause and rewind live TV •C atch Up TV and Box Sets •M usic On Demand •V irgin TV Anywhere – watch live TV on your laptop, PC, mobile and tablet

240+ TV channels with TiVo® •O ver 240 channels including Sky1, Sky Living, Discovery, Nickelodeon and FOX •P LUS BT Sport Europe, BT Sport 1, BT Sport 2 and BT Sport // ESPN channels in HD • Includes Sky Movies – all 11 channels •4 8 HD channels included •U pgrade the Sky Movies channels to HD for just £7 extra a month •T iVo box – record, pause and rewind live TV •C atch Up TV and Box Sets •M usic On Demand • Virgin TV Anywhere – watch live TV on your laptop, PC, mobile and tablet •W atch Sky Movies and Sky Sports on the go through the apps and website

235+ TV channels with TiVo® •O ver 245 channels including Sky1, Sky Living, Discovery, Nickelodeon, MTV and FOX • PLUS BT Sport Europe, BT Sport 1, BT Sport 2 and BT Sport // ESPN channels in HD • I ncludes Sky Sports 1, 2, 3, 4, 5 and F1™ •4 8 HD channels included •U pgrade the Sky Sports channels to HD for just £7 extra a month •T iVo box – record, pause and rewind live TV •C atch Up TV and Box Sets •M usic On Demand • Virgin TV Anywhere – watch live TV on your laptop, PC, mobile and tablet •W atch Sky Movies and Sky Sports on the go through the apps and website

Experience ultrafast internet speeds of up to 100Mbps

Experience ultrafast internet speeds of up to 200Mbps

Experience ultrafast internet speeds of up to 200Mbps

Experience ultrafast internet speeds of up to 200Mbps

See ey how th p stack u

Big Kahuna

Big Easy

Big Fun

Big Bang ®

Open me for great entertainment

Broadband and calls SuperFibre 50 • Superfast internet speeds of up to 50Mbps •O ur fastest ever WiFi hub included2 •U nlimited downloads – as much data as you need Weekend calls •U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers* (Access charge for non-inclusive calls to service numbers 10.25p a minute)

60+ TV channels with TiVo® •O ver 60 channels including Dave and Film4 •T iVo box – record, pause and rewind live TV • 1 0 HD channels included •C atch Up TV •V irgin TV Anywhere – watch live TV on your laptop, PC, mobile and tablet SuperFibre 50 •S uperfast internet speeds of up to 50Mbps • Our fastest ever WiFi hub included2 • Unlimited downloads – as much data as you need Weekend calls •U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers* (Access charge for non-inclusive calls to service numbers 10.25p a minute)

130+ TV channels with TiVo •O ver 130 channels including Sky1, Sky Living and Discovery •T iVo box – record, pause and rewind live TV • 1 1 HD channels included •C atch Up TV and Box Sets •V irgin TV Anywhere – watch live TV on your laptop, PC, mobile and tablet Experience ultrafast internet speeds of up to 100Mbps U nlimited downloads – as much data as you need Our fastest ever WiFi hub included2

Unlimited downloads – as much data as you need Our fastest ever WiFi hub included2

Weekend calls

Weekend calls

• U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers*

• U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers*

(Access charge for non-inclusive calls to service numbers 10.25p a minute)

(Access charge for non-inclusive calls to service numbers 10.25p a minute)

TV: HD equipment required. Time limits apply for viewing chargeable On Demand content – see virginmedia.com On Demand movies are pay-per-title. Catch Up TV content available for 7 days after broadcast. Premium channels and upgrades must be kept for at least 30 days. Channels may be subject to change, regional variations. Channel line-ups are subject to change. TiVo: TiVo, WishList™ and the Thumbs Up and the Thumbs Down logos are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide. Netflix: Netflix subscription required. 1TV Channels on the go: Comparison against Pay TV UK subscription services based on number of channels available via online services and/or mobile apps. Virgin Media TV Anywhere only available on WiFi. Sky apps are available on 3G, 4G and WiFi. Broadband: Our ultrafast speeds are anything over 100Mbps.

Highest percentage of headline speed delivered over 24 hours, Ofcom Feb 2015. Comparison is against BT and Sky ‘Fibre to the Cabinet’ services. CableLabs is the owner of the DOCSIS® 3 trademark. Speeds referred to are download speeds. Acceptable use policy applies. Minimum computer requirements apply. Speeds assume equipment working at optimum speed and capacity. Unlimited downloads: Upload speeds may be affected by traffic management measures. Heavy users may experience a temporary reduction in upload speeds. See virginmedia.com/traffic for details. Virgin Media Super Hub: Super Hub provided at no extra cost while you are a subscriber.

Wireless-enabled equipment required. Existing customers will be charged installation at £49.95. Equipment remains property of Virgin Media. 2UK’s fastest wireless hub: Based on independent research (Farncombe), new Super Hub outperformed competitors on speed over a variety of ranges. Benchmarked against competitor hubs from TalkTalk, EE, Sky and BT. See virginmedia.com/superhubtests Home phone: 4Subject to availability. *Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls – 01, 02, 03 and 0870 numbers (exclusions apply e.g. 084 and 070) starting within the relevant period (Talk weekends all day Saturday and Sunday. Talk Evening and Weekends also includes 7pm to 7am calls. Talk Unlimited all day every day. Talk Unlimited Extra in cludes calls to 0845, 0870 numbers and UK mobiles). Redial before 60 minutes to avoid call charges.

Full details at virginmedia.com/callingcosts

Information correct at time of going to print 02/12/2015.

U nlimited downloads – as much data as you need Our fastest ever WiFi hub included2

U nlimited downloads – as much data as you need Our fastest ever WiFi hub included2

U nlimited downloads – as much data as you need Our fastest ever WiFi hub included2

Big Kahuna Movies & Sports

245+ TV channels with TiVo® •O ver 245 channels including Sky1, Sky Living, Discovery, Nickelodeon, MTV and FOX • PLUS BT Sport Europe, BT Sport 1, BT Sport 2 and BT Sport // ESPN channels in HD • Includes Sky Movies – all 11 channels • I ncludes Sky Sports 1, 2, 3, 4, 5 and F1™ •4 8 HD channels included •T iVo box – record, pause and rewind live TV •C atch Up TV and Box Sets •M usic On Demand • Virgin TV Anywhere – watch live TV on your laptop, PC, mobile and tablet •W atch Sky Movies and Sky Sports on the go through the apps and website Experience ultrafast internet speeds of up to 200Mbps U nlimited downloads – as much data as you need Our fastest ever WiFi hub included2

Weekend calls • U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers*

Weekend calls • U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers*

Weekend calls • U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers*

Weekend calls • U nlimited weekend calls to UK landlines, Virgin Mobile numbers and 0870 numbers*

(Access charge for non-inclusive calls to service numbers 10.25p a minute)

(Access charge for non-inclusive calls to service numbers 10.25p a minute)

(Access charge for non-inclusive calls to service numbers 10.25p a minute)

(Access charge for non-inclusive calls to service numbers 10.25p a minute)

+

Did you know that customers can add a Mobile SIM to their bundle...

Check out TheVSpot.co.uk for the latest pricing

Our way of giving our customers even more, for no extra cost.

Service and repairs

TV on the go

It’s a peace-of-mind guarantee that if something does go wrong, your customers can relax knowing we’ll sort it out – and that they won’t pay a penny more (unlike Sky who currently charge £65 for call-outs).

With our Virgin TV Anywhere, Sky Sports* and Sky Movies* apps, your customers get more ways to watch their favourite TV when they’re out and about. On computer, tablet or phone, TV on the go means over 120 channels of free-roaming telly, wherever there’s WiFi. *Sky Sports and Movies content are only available to subscribers.

Internet security

WiFi Buddy

F-Secure SAFE protects up to 5 devices from viruses, identity theft and dodgy websites. And whether they’re in the house or on the go, your customers are covered – it works on everything from PCs and Macs to mobiles and tablets. Plus, it’s free for a whole year – saving them £79.99.

WiFi Buddy connects your customers to over 150,000 WiFi hotspots. No more sign-ups or logging in – just super speedy WiFi in a jiffy.

WiFi on the Tube

Snapfish prints

Mail

For no extra cost, your customers can quickly check emails and feeds with superfast WiFi at 150 London Underground stations.

We’ll deliver up to 100 free frameable photo prints to your customers, every month. Tell them to get snapping!

We give your customers up to 10 email addresses, so everyone in the family can have their own.

Legal stuff applies, see virginmedia.com/theinclusives Information correct at time of going to print 02/12/2015.

Processes & procedures Find out how we do business

Head to TheVSpot.co.uk for even more info on how we do business

Processes & procedures

Section 4

Sales process Check the customer’s postcode to see what services Virgin Media can supply them

Take your customer through our bundle options and choose what is right for them

Explain to the customer that a £25 upfront payment fee is required as part of the order process but the full amount will be credited back on the customer’s first bill*

Explain that the customer will now be transferred to Virgin Media to complete the order and arrange their installation date

The dedicated telephone number for you to transfer customers to Virgin Media is 0800 953 0748. Please give them your rep. ID (98349) and let them take it from there

Be sure to thank your customer for their order – Virgin Media Broadband will handle all the after-sales service

*In a small amount of cases some customers may be asked for a higher upfront payment but the full amount will still be credited to their first bill.

Information correct at time of going to print 02/12/2015.

What happens at a Virgin Media install?

We’ve included this handy section just in case your customers want to know what the Virgin Media install process is all about. Read on…

Our technicians will visit at a time that suits your customer 1

They’ll be in one of our Virgin Media vans and carrying ID so your customer will know it’s us.

We’ll also call when we’re on our way so they know when to expect us. They just need to make sure that somebody aged 18 or over is at home so we can do the install.

We’ll talk them through everything before we get started We’ll ask where they would like their kit to go and explain what we’re doing and why, as we do it. There’s no need to worry – all our friendly technicians are house-trained.

2

3

We’ll hook them up to our network Our technician may have to run a cable from our network to a small box fitted to a wall at the front of their property. We’ll agree to fit the cable where they want it to go, and won’t start work until they’re completely happy. Most importantly, we promise to leave everything the way we found it.

In some cases, we may have to drill a small hole (just 10mm wide) through the wall of their home – so if your customer doesn’t own the property they live in, please ask them to get permission first.

Taking our telly too?

4

We’ll need to run a TV cable from the cable entry point in their home and connect it to our Virgin Media set top box, which we’ll place near the TV of their choice. If they are taking more than one box, we’ll also need to run a cable through their home to the other room.

Having a home line installed?

5

Their telephone cable will be fitted with a standard phone socket. Our technician will test their line to make sure everything is tip-top and let them know what their new phone number is (unless they decide they want to keep their old number).

What about broadband?

6

Our technician will place their Super Hub near the cable entry point in their home.

We’ll just need to make sure it isn’t located close to other electrical equipment such as TVs and DVD players, or things that may affect the wireless signal (you know, like fish tanks and cordless phones).

We’ll check everything is running smoothly

7 Information correct at time of going to print 02/12/2015.

Our technician will take them through all their new kit and double-check everything is working perfectly. We’ll also leave them with a handy user guide, with step-by-step help and advice. Lastly, they’ll answer any questions they might have before signing a checklist to confirm they’re happy.

Sales support A section full of tips, resources and info to help you sell our services

Section 5 Sales support

Visit TheVSpot.co.uk for more great tips on how to sell Virgin Media products and services

Why your customers should switch to Virgin Media

1

Reason

We’re the fastest, it’s official • We have the fastest widely available broadband in the UK, according to Ofcom • With VIVID™, our next generation optical fibre, customers can experience the internet at speeds up to 200Mbps • Unlike Sky and BT, who still use twisted copper pair wires across most of their network, we use totally different types of cable with DOCSIS® 3 technology. Our cable’s thicker core allows us to deliver speeds up to 200Mbps right to a customer’s house

2 3 Reason

Reason

We’re on the go

We have TiVo and it’s amazing ®

•R ecord 3 shows at once while watching something that’s been saved earlier – no picking between favourites ever again • Unmiss the last 7 days of telly. Just scroll backwards through the schedule and catch up on shows on BBC, ITV, Channel 4 and Channel 5 •S uggestions – our clever TiVo® box watches what they like and makes recommendations for other stuff they’ll enjoy too • T iVo® comes loaded with great apps like BBC iPlayer, YouTube and Spotify.

Plus not forgetting Netflix – so, once subscribed, your customers get access to an immense library of movies and Box Sets

• Over 120 live channels with Virgin TV Anywhere and Sky Movies and Sky Sports websites and apps • TiVo® customers can watch over 100 live channels on their iPad, iPhone, iPod touch and Android™ mobiles and tablets through our TV Anywhere app (WiFi access in the UK required) – now available on more devices than ever before.

They can also control your TiVo® box through the app – record, delete and search while they’re out and about, from anywhere in the world • Watch all BT Sport channels online or through the Virgin TV Anywhere app

Virgin TV Anywhere: Content depends on TV package. Not all channels available. Broadband/WiFi required. UK only. Maximum 2 devices. On Demand only available to M+ TV packages and above. Virgin TV Anywhere app: Compatible device required. End User Licence Agreement applies. Visit virginmedia.com for full terms and conditions. Sky Movies and Sky Sports: Only available via the Sky Movies/Sports apps or website. Screen splitting only available on iPad app. Subscription to Sky Sports/Movies required. UK only. Maximum 2 devices. Selected content may not be available to view. Separate End User Licence Agreements and terms and conditions apply to the Sky Movies and Sky Sports apps and websites.

Information correct at time of going to print 02/12/2015.

More great reasons to switch to Virgin Media

4 Reason

Our Service Promise

• With our Service Promise, customers get lifetime tech support, engineer visits, repairs and replacements at no extra cost†

• At the moment, Sky charge for every call-out when the customer is out of warranty

5 Reason

We’re ‘weather-proof’!

6 Reason

Virgin Media TV is powered by underground fibre optic cables, so unlike satellite and aerial services, it’s not affected by extreme weather conditions, including storms

Our TV On Demand is truly on demand • We’re the only entertainment provider to offer a true TV On Demand service • Less buffering and much shorter waiting times before your shows are ready to go • Won’t slow down your home broadband speed so customers can browse while watching telly • TiVo® is so fast that no one has to wait long for programmes to download, like with some of our competitors.

That’s because it receives a dedicated 10Mb of broadband bandwidth, which is unique to Virgin Media

†

Excludes misuse/mistreatment. Information correct at time of going to print 02/12/2015.

Our trophy cabinet Let’s have a glance at what we’ve won…

uSwitch.com Fastest Broadband

uSwitch.com Best Customer Rated Broadband

ho er C ice m

N E RS 20

Fastest Broadband Provider 2015

Ofcom Fastest Widely Available Broadband 2015

Best TV Everywhere 2015

Best Broadband, TV and Landline Bundle for service 2014

Best Value Network 2015

Information correct at time of going to print 02/12/2015.

er C m

IN

W

Best Superfast Broadband and Phone Provider

Custo

15

W

IN

ard Aw

Custo

uSwitch.com Best Broadband Provider

NE

Objection handling So what’s stopping them? Sometimes customers may have a few reasons for not considering a switch to Virgin Media. To help you with your sale, we’ve listed a few reasons here why they might be hesitant and how you can help them reconsider.

• Upfront cost

• They don’t live in a cabled area

Sometimes this is a big issue, especially if it’s before payday and they don’t have £25 to cover it.

Your customer may not live in an area currently covered by our services.

Never fear! The cost is part of an installation fee and means you’ll get a dedicated engineer to visit and smoothly set everything up. If you’ve been offered free installation then this cost will be refunded to you.

We are constantly looking to upgrade our network and are working with large housing associations to bring cable to new builds. We also have a CableMyStreet system where you can ask our engineers if it is feasible to lay cable in an uncabled postcode.

•A lready have broadband and Virgin Media is too expensive Lots of customers don’t need superfast broadband and aren’t willing to pay the extra for it. They may be happy with their ADSL, they may have never seen the benefits of fibre optic and don’t understand what the big deal is.

Fibre optic broadband is for people wanting a better, more reliable, faster broadband. It’s not necessarily about speed all of the time. Better bandwidth and reliability form a massive part of a customer’s broadband choice too, and the additional cost is minimal compared to the extra service a customer will receive. They might not think they need it until you can show them how they would benefit from it.

•V irgin Media don’t have Sky Atlantic Customers might worry they’ll miss a few of their favourite shows.

We do offer a large selection of Sky channels, including hugely popular ones such as Sky 1, Sky Sports and Sky Movies.

And if you’re still missing Sky Atlantic you could always sign up to Now TV (not available directly through Virgin Media).

•T ied into contract with another provider Your customer may already be in a contract with another entertainment provider.

Don’t worry, we are constantly refreshing our offers and promotions, so rest assured that when the customer’s contract with the other provider has expired, you’ll be able to call and offer them a great deal.

Information correct at time of going to print 02/12/2015.

•T hey feel our Asian bundle is not as good as on Sky Your customer may feel they don’t have as much channel choice.

Our Asian Mela bundle includes 12 channels. It’s extremely popular and the channels included in this bundle like Zee TV and ARY Digital are seen to be the most popular Asian channels available.

•Y our customer is not able to have two accounts in one household If your customer would like to take our services but their parents/housemates do not want to add anything extra.

We try to always protect our brand and customers, and by allowing more than one account in a home opens us up to risk and fraud. So we have these restrictions in place to benefit everyone.

• They’ll be moving home soon Your customer may be looking at a change of address in the near future.

Not a problem. We’ll give your customer one free move over the course of their contract so they don’t have to worry about any installation costs. Provided they’re moving to a cabled area, we’ll be able to seamlessly move their services to their new home.

Your jargon buster

?

Here’s a simple guide to all that complicated jargon.

Don’t worry, you’ll be an expert soon.

Non-Serve

Non-serve [or non-serviceable] is a term used to define an address or property that cannot receive our cable services. This could be for a number of reasons – including faults on the cable network, or simply that our network doesn’t cover that area.

Goneaway

This is when a new customer applies for our services at a property but the previous Virgin Media customer at that address didn’t tell us they’d moved. If this occurs, we have to follow a Goneaway process and try to make contact with the existing customer to update their account. Until this happens, we can’t proceed with a new sale.

Wayleave

A Wayleave is a legal agreement between VM and a landowner/freeholder to install and maintain equipment on their property. This is common in rented properties where we need permission from the landowner before we install our services. Once a Wayleave has been agreed for a property, we shouldn’t need another one in the future.

Risk Referral

Deposit Required

Send Spotter

As a responsible lender, VM perform a credit score on all new customers. This credit score will look at the customer’s credit profile as well as other information found in public records.

Occasionally, we may find something that we need to investigate further, and then the application will be referred to our underwriting team (known as the risk team). They’ll make a decision on whether it can proceed or not, and also what conditions of sale may apply.

If a customer is a higher credit risk to us than normal, we may ask for an upfront deposit before we install our services (to reduce risk and combat any potential non-payment). This deposit is retained on the customer’s account and is returned to them after their restriction period ends (usually 12 months). If the customer fails to pay for their services, we may use this deposit to reduce any debt they owe.

Spotters are field-based agents who visit properties to confirm serviceability. Where we are unsure of a property’s serviceability status, we may send a Spotter to visit the address and confirm if they are able to have our services or not. If the address can receive our services, then these agents will work with the customer to complete their order.

Information correct at time of going to print 02/12/2015.

Go on, hit The VSpot – the home of everything Virgin Media It works on computers, tablets and smartphones.

Check out the latest products and offers, find your place in the sales league tables and pick up personal rewards

TheVSpot.co.uk Store Login: Password:

Information correct at time of going to print 02/12/2015.

Other information A lovely little section of miscellaneous gubbins

Section 6

Other information

Visit TheVSpot.co.uk for more great tips on how to sell Virgin Media products and services

If it’s online, it matters to us We’re committed to ensuring that every household makes clear, informed choices about keeping their families safe online. That’s why we’ve joined forces with BT, TalkTalk and Sky to launch Internet Matters, a world-leading child internet safety organisation.

Internet Matters is a jointly-funded, not-for-profit organisation that will help parents safely navigate the internet with their children. Parents can find expert help and advice from our internetmatters.org portal, such as our Switched On Families interactive guide.

Our whole-home parental controls – Web Safe and Switched on Families – are playing their part.

By joining forces with other broadband providers, we can reach 90% of homes with broadband and help make the UK a world-leader in child internet safety.

Information correct at time of going to print 02/12/2015.

With significant support from across the broadband industry, Internet Matters will help all our customers make the most of the parental controls, tools and information we provide to help families stay safe online.

TV XL

Our telly channels

Over 230 channels

With our Big Kahuna Bundle

TV L

TV M

Over 170 channels

Over 60 channels

With our Big Fun Bundle

With our Big Easy Bundle

TV M+ Over 130 channels

Wonder which channels come with which of our Big Bundles? Wonder no more.

Entertainment

Alibi Alibi +1 BBC One BBC Two BBC Three BBC Four BBC Alba BBC RB 1 BET CBS Action CBS Drama CBS Reality CBS Reality +1 Challenge Challenge +1 Channel 4 Channel 4 +1 Channel 5 Channel 5 +1 Comedy Central Comedy Central +1 Comedy Central Extra Dave Dave ja vu DMAX DMAX +1 Drama E! Entertainment E4 E4 +1 Fox Fox + G.O.L.D G.O.L.D +1 Horror Horror +1 ITV ITV +1 ITV2 ITV2 +1 ITV3 ITV3 +1 ITV4 ITV4 +1 ITVBe ITVBe +1 More4 More4 +1 MTV Pick Quest Quest +1 Real Lives Real Lives +1 Sky LIVING Sky LIVING +1 Sky1 Sky2 Sony TV Syfy Syfy +1 S4C TLC TLC +1 True Entertainment Universal Channel Universal Channel +1 Watch Watch +1 YouTube 4Seven 5 USA 5 USA +1 5* 5+ 24

Factual

XL L M+ M

Information correct at time of going to print 02/12/2015.

XL L M+ M

Music

XL L M+ M

&TV Al Jazeera Arabic ARY News UK B4U Music Colors TV France 24 English France 24 Franรงais Rishtey Europe SONY SAB TV5 Monde UMP Movies Zing Hum Europe WorldBox

Film4 Film4 +1 Movies 24 Movies 24+ TCM TCM +1 True Movies 1

XL L M+ M

XL L M+ M

Al Jazeera English BBC News BBC Parliament Bloomberg CNBC CNN Euronews NDTV 24x7 Sky News

XL L M+ M

Create & Craft Gems TV Ideal World Jewellery Maker QVC TJC

Sport

Movies

XL L M+ M

Shopping

Lifestyle

Discovery Shed God Channel Good Food Good Food +1 Food Network GINX Home Home +1 Discovery Home & Health Discovery Home & Health +1 Really Sky Arts Travel Channel

News

XL L M+ M

Heat Kerrang!

KISS Magic MTV Base MTV Dance MTV Hits MTV Music MTV Rocks Smash Hits The Box VH1 Vintage TV Viva 4Music

XL L M+ M

Boomerang Boomerang +1 Cartoon Network Cartoon Network +1 Cartoonito CBBC CBeebies CITV Disney Channel Disney Channel +1 Disney Junior Disney XD Disney XD +1 Nick Jr. Nick Jr. Too Nickelodeon Nick +1 NickToons Tiddlers TV Tiny Pop

Kids

HD Alibi

Animal Planet

BBC One

BBC Two

BBC Three

BBC Four

BBC News

Eurosport 1

Eurosport 2

BT Sport // ESPN

BT Sport 1

BT Sport 2

BT Sport Europe

Cartoon Network

CBBC

Cbeebies

Channel 4

Channel 5

Comedy Central

Dave

Discovery

E4

Eden

Film4

Fox

Good Food

Lifetime

H2

ITV

ITV2

ITV3

ITV4

ITVBe

More 4

MTV

MTV Live

Nat Geo Wild

National Geographic NHK World

Nickelodeon

Sky Arts

Sky LIVING

Sky News HD Sky Sports News HQ Sky1

Syfy

TCM

TLC

Watch

International

XL L M+ M

Animal Planet Animal Planet +1 Community Channel C.I. Discovery Discovery +1 Discovery History Discovery History +1 Discovery Science Discovery Science +1 Discovery Turbo Eden Eden +1 Forces TV H2 History History +1 I.D. I.D. +1 Lifetime Nat Geo Wild National Geographic National Geographic +1 PBS America Yesterday Yesterday +1

With our Big Bang Bundle

XL L M+ M

At The Races Eurosport 1 Eurosport 2 BT Sport // ESPN BT Sport 1 BT Sport 2 BT Sport Europe Motors TV Sky Sports News HQ

Want more?